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Customer support specialist jobs in Lafayette, IN

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  • Delivery Representative

    Amerigas Propane 4.1company rating

    Customer support specialist job in Brownsburg, IN

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 01/16/2026. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $27.75 to $28.75, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
    $27.8-28.8 hourly 4d ago
  • Customer Service Representative

    McKinley Paper and Packaging Company

    Customer support specialist job in Lebanon, IN

    McKinley Paper and Packaging, an international Corrugated Packaging company is seeking candidates for Customer Service Representative opportunities at our fast-paced Corrugated Container manufacturing facility in Lebanon, IN. This position is an extension of the Sales Team and has responsibility for supporting an assigned Customer account base as we add to our talent in Customer Service. The CSR will assist sales by maintaining accounts while developing strong Customer relationships to support and promote current and future business opportunities. Position Responsibilities, include but are not limited to the following: Be the primary point of contact for the Customer and the Outside Sales Rep for order placement and coordination with the facility production group on a daily basis by various means of communication Develop strong, internal working relationships with production team, design and shipping to support and promote efficient, timely, and accurate response to Customer expectations Process orders and new items received from Customers and Sales Reps using various applications. Enter information into estimating system or request product quotes, as applicable, to provide job costing to management for analysis and pricing. Track orders, initiate changes and expediting orders per the Customer or Sales Rep requests and communicating appropriately. Initiate outside manufacturing orders, as appropriate, communicating all necessary details and handling follow-up as required. Address Customer complaints and questions seeking aid from sales and management as necessary. Follow established processes and procedures to ensure accuracy of work including product pricing for invoicing Requirements: Minimum of 2+ years of Customer Service experience in a corrugated paper manufacturing environment is required. Superb customer service, including excellent verbal and written communication skills. Computer and administrative skills; preferably experience using Amtech. Knowledge of corrugated manufacturing process is preferred. Some college and/or Sales or Customer Service coursework and/or equivalent experience, 4-year degree is preferred. We offer a competitive compensation package packaged based on experience for the right candidate. McKinley Paper and Packaging is an Equal Opportunity Employer Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance
    $27k-35k yearly est. 2d ago
  • Customer Support Tactical Team Specialist (Kokomo, IN) (Kokomo, IN, US, 46901)

    UGI Corp 4.7company rating

    Customer support specialist job in Kokomo, IN

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Posting Job Summary (Purpose): A Customer Support Tactical Team Specialist serves as a critical bridge between our customers contact center and field operations teams. This role focusing on complex issue resolution, systematic follow-up processes, and cross-departmental collaboration. The ideal candidate will excel at managing escalated customer requests while coordinating with multiple departments to ensure timely and effective resolutions. Key Characteristics: * Customer Advocacy - Genuine commitment to customer satisfaction and success. * Problem-Solving - Ability to analyze complex issues, identify root causes, and develop comprehensive solutions. * Collaboration - Strong interpersonal skills with proven ability to work effectively across diverse teams. * Communication - Exceptional written and verbal communication with stakeholders at all levels. * Adaptability - Comfortable working in a fast-paced environment with changing priorities. * Persistence - Tenacious follow-through on commitments with attention to detail Duties and Responsibilities: * Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately. * Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers. * Participate in cross-functional meetings to discuss case statues and resolution strategies. * Build and maintain strong working relationships with key stakeholders across the organization. * Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions. * Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories. Knowledge, Skills and Abilities: * Excellent communication skills with ability to influence without authority. * Strong knowledge of contact center technologies and troubleshooting processes. * Proficient in Microsoft Office products (Word, Excel, Outlook, and PowerPoint). * Excellent listening skills. Education and Experience Required: * BS/BA in Business, Communication or a related field or equivalent work experience. * 2+ years' experience in contact center operations or customer service roles * Demonstrated expertise in call handling techniques and customer service best practices. Preferred Experience: * Propane industry business knowledge preferred. * AmeriGas system knowledge: CRM, SAP, etc. * Advanced knowledge of AmeriGas policy and procedures Working conditions: * Normal office environment (hybrid) * Potential Travel Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
    $60k-84k yearly est. 23d ago
  • Customer Service Coordinator

    Group1001 4.1company rating

    Customer support specialist job in Zionsville, IN

    Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees. Why This Role Matters: The Customer Service Coordinator is responsible for answering inbound telephone inquiries and responding in a professional manner to customers and agents regarding annuities and investment. This role provides a high level of customer service that meets our service level agreements while educating the customer accurately on our products, procedures and regulations. This position must be customer focused: adapting to different customer styles, making sure that each caller's needs are fully understood and taking the appropriate action to meet and exceed the customer's expectations. How You'll Contribute: * Accurately providing information to all incoming inquiries regarding annuities, investments, tax implications, product information, procedures, and regulations * Efficiently maneuvering through various computer systems and on-line resources in retrieving information while responding to customer inquiries * Partners with our external business partners, when required, to resolve customer inquiries * Effectively ensure that detailed electronic records are maintained by accurately documenting all actions taken. * Meeting measurable department standards as they relate to call quality and efficiency measures as well as meeting teamwork, ownership, and professional development goals * Learning, retaining, and updating one's knowledge of a wide variety of financial product information and internal processes and procedures, while adhering to strict financial industry rules and regulations. * Efficiently utilizing all resources to ensure they are easily accessible when providing information to a client, or supporting a teammate, or manager * Take ownership of customer issues by following requests through to completion and notifying appropriate personnel if problems exist. * Display a positive attitude while adapting and being receptive to change * Take initiative in developing skills by asking questions; investigating error sources to avoid future mistakes; making the best use of time between calls * Excel in a culture that involves ongoing coaching and feedback from a variety of sources, to ensure the customer's needs are satisfied * Ability to work well in a team environment, strong sense of professionalism and reliability * Display actions that align with the Vision, Mission, and Values What We're Looking For: * Requires excellent written and verbal communication skills * Strong commitment to customer service and quality required * 3 or more years of customer service experience preferred * Customer service experience in Financial Services and/or insurance preferred * Candidate must be detail oriented with strong organization and prioritization skills * Proven decision-making skills and ability to multi-task required * Effective analytical, problem-solving, and mathematical skills * BA/BS degree preferred, or equivalent experience required Benefits Highlights: Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. All employees (regardless of hours worked) have immediate access to the Company's Employee Assistance Program and wellness programs-no enrollment is required. Employees may also participate in the Company's 401K plan, with matching contributions by the Company. Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
    $27k-37k yearly est. Auto-Apply 18d ago
  • Group & Community Engagement Specialist

    Aunt Martha's Health & Wellness 4.2company rating

    Customer support specialist job in Danville, IL

    Group & Community Engagement Specialist Department: CCBYS (Comprehensive Community-Based Youth Services) Compensation $23-$24.04/ hourly. Location: Danville, Illinois Reports To: Program Supervisor The Group & Community Engagement Specialist plays a vital role in engaging youth and families through structured group sessions, one-on-one support, and community-based programming. This position maintains a manageable caseload, delivers youth-focused group sessions in school and community settings, and supports ongoing engagement through activities and family events. The Specialist also facilitates group intakes, manages documentation, collaborates with community partners, and contributes to program improvement through youth feedback and participation in peer observations. This role may also provide crisis response backup and represent the program at community events. ESSENTIAL DUTIES AND RESPONSIBILITIES * Maintain an active caseload of approximately 15-20 participants, adjusting as directed by the Program Supervisor. * Organize and facilitate group sessions within schools and community settings. * Conduct group intakes and ensure accurate and timely participant documentation. * Plan and execute program-hosted activities and family engagement events. * Collaborate closely with community partners to strengthen outreach and participant support. * Provide backup crisis response assistance as needed. * Participate in peer session observations to support continuous quality improvement. * Attend community partner events and represent the program with professionalism and enthusiasm. * Collect and analyze Youth Satisfaction Surveys to inform service enhancements. TRAINING and Education REQUIREMENTS * Complete all Core Curriculum training(s) required for the position. * Comply with Illinois Department of Human Services (IDHS) program standards and requirements for CCBYS. * Fulfill all state-mandated reporting laws and maintain compliance with federal and agency training standards. * Attend required meetings, workshops, and professional development opportunities as assigned. * Bachelors Degree with a Human Services Focus is required. TRAUMA-INFORMED CARE COMMITMENT All team members are expected to incorporate the Five S's of Trauma-Informed Care into their daily practice: * Safety - Ensuring physical and emotional safety for clients and staff. * Self-Regulation - Managing one's own emotions to support effective client interactions. * Supportiveness - Building relationships rooted in respect and compassion. * Strengths - Identifying and reinforcing the positive attributes of each client. * Self-Care - Maintaining wellness and managing secondary stress responses. COMPENSATION & BENEFITS * Competitive Pay: $23-$24.04 hourly - non-exempt * Health, Dental, and Vision Insurance * Disability & Life Insurance * Paid Vacation, Sick Days, and Holidays * Retirement Plan * Employee Assistance Program (EAP) * Employee Discounts on services such as cell phones, restaurants, and more
    $23-24 hourly 18d ago
  • Customer Service Specialist

    Mobile Communications America Inc. 4.4company rating

    Customer support specialist job in Lafayette, IN

    MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer Service Specialist in the Lafayette, Indiana area to support our fast-growing Voice (MSS) division. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more. WHAT YOU WILL BE DOING: Serving as the first point of contact for visitors and customers, while handling incoming phone calls and emails. Log all repairs in ERP, determine warranty dates of equipment, and stage for internal repair, or ship to third-party repair depot. Ensure the repair gets completed and returned to the customer in a timely manner. File warranty claims for reimbursement if applicable. Price out tickets accordingly and prepare for the biller to review. Receive and stage products and provide tracking and updates for sales and service teams as well as customers. Ship out products to customers. Collect, assess, and return equipment to the vendor within the allotted timeframe. Review, maintain, and update inventory levels based on sales history and customer needs, perform inventory counts, and rotate inventory to ensure parts and equipment are being used from oldest to newest. Ensure inventory assets are always secured and locked. Add and remove equipment. Assist in the renewal process. Log and schedule calls/jobs for installers and technicians, import time and maintain expired events, update with pricing, and prepare tickets for the biller to review. Maintain and update customer contact information as needed. Pull and maintain WIP and other reports such as aging, open purchase orders, etc. Review sales and service tickets for accuracy and send invoices via email or mail to customers. Other duties as assigned. WHAT YOU WILL BRING TO THE TEAM: 1-3 years of experience in customer operations or related fields, such as Customer service Scheduling/Dispatch Purchasing Shipping/Receiving Inventory Sales Support Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook, required. Professional communication in both spoken and written form within all levels of the organization, required. Ability to succeed in an often fast-paced environment, establish priorities, work independently, and proceed with objectives without supervision. Strong organizational and administrative skills. Detail-oriented. Discretion, able to handle confidential and proprietary information appropriately. High level of integrity. Experience in an office setting preferred. YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: The physical environment requires the employee to work inside. While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 30 pounds, and frequently position self to maintain computers or other equipment as needed. TRAVEL REQUIREMENTS:This position is based on-site at MCA's Lafayette, IN office and requires attendance Monday through Friday during regular business hours. DIRECT REPORTS: No Direct Reports WHO WE ARE Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services - including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies. WHAT WE BELIEVE We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn't just a motto for MCA, it's an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities. NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.” #LI-KR1 #LI-Onsite
    $28k-35k yearly est. Auto-Apply 60d+ ago
  • Customer Support Representative (M-F, 11A-8P EST)

    Openlane

    Customer support specialist job in Carmel, IN

    Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *This position operates under the hours of Monday-Friday, 11AM-8PM EST We're Looking For: A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00
    $17-19 hourly Auto-Apply 60d+ ago
  • Customer Service Rep Exempt

    DS Smith 4.2company rating

    Customer support specialist job in Lebanon, IN

    Job Summary: As a Customer Service Representative, you will play a critical role in supporting day-to-day operations. This position requires a detail-oriented individual with excellent organizational and communication skills. The Customer Service Representative is a reliable and effective liaison between customers, sales representatives, and operations, to ensure consistently high levels of customer satisfaction and retention. Essential Duties and Responsibilities: Must comply and support all applicable GMPs, Site Security, and Food Packaging Defense requirements that are referenced in the facilities GFSI food packaging safety program. Other duties as assigned by any member of management. Review print cards for accuracy - above average math skills required. Customer Service/Sales Support - Coordinate with vendors, designers, print plate suppliers, packaging buyers, and plant personnel daily to manage new items through the system. Daily communication with customers to expedite orders, special requests, and coordinate with scheduling/production. Enter purchase orders using Kiwi system. Provide research and assistance for customers regarding invoicing issues. Direct involvement with customers and Quality Management Team regarding production issues Maintain spreadsheets to coordinate priority items with scheduling and shipping. Attend Daily Production calls. Order tooling for new and revised items to meet customer deadlines. Maintain customer inventory and coordinate with plant schedulers to meet customer warehousing needs. Work with sales staff and process requests for quotes Generate needed documents for new items and electronic files for review including print cards, item specifications, and logistics requirements. Create new item folders. Respond to customer inquiries and provide timely resolution. Communicate with appropriate departments to secure necessary information and prompt action as needed. Enter and modify sales orders in an accurate and timely manner. Interpret and share customer feedback within the organization to continue improving performance. Utilize existing software and systems in an efficient manner. Maintain an organized, presentable work area. Attend all afternoon Gemba Walks Participate in the Safety Engagement Process. Must reciprocate the double check process with fellow Customer Service Reps. Must participate in Saturday rotation at the plant. Vacation coverage for administrative assistant. These responsibilities and duties are not intended to be all-inclusive. Responsibilities may be added or deleted as necessary. Education/Experience: High school diploma or equivalent; college degree a plus Previous experience in a manufacturing environment preferred. Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to communicate in a professional manner, gather and organize information, and complete projects on a timely basis. 2+ years of experience in a customer service role, preferably working directly with large commercial customers, sales teams & vendors. Packaging and/or corrugated manufacturing experience desired but not required. Ability to remain calm under pressure. Work Environment: Regular work near moving mechanical parts. Exposure to wet and/or humid conditions and temperature variations Noise level is moderate to high. Bump caps, ear protection, eye protection, and safety shoes are required. Physical Demands: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions: While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
    $28k-35k yearly est. 60d+ ago
  • Customer Service Specialist, I

    Carrington Mortgage 4.5company rating

    Customer support specialist job in Westfield, IN

    Come join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set. What you'll do: Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans. Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations. Refer more complex or complicated calls to qualified team member. Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments. Track, follow-up and complete customer call backs to ensure inquiry resolution. Collect payments whenever necessary and appropriate. Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system. Knowledge of Fair Debt Collection Practices Act preferred. Knowledge of relevant and industry-specific computer software packages preferred. Basic negotiation skills. Ability to understand problems and to collaborate and explore alternative solutions. Ability to make decisions that have moderate impact on the immediate work unit. Ability to organize thoughts and ideas into understandable terminology. Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy. Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly. What you'll need: High school diploma or equivalent work experience. Customer service/call center experience preferred, but not required. Banking, Mortgage/Loan Servicing industry experience preferred, but not required. Bi-Lingual (Spanish) skillset preferred. Hours Monday-Friday Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $20 hourly Auto-Apply 9d ago
  • American Family Insurance Agency Customer Service

    Michele Hunley and Associates LLC

    Customer support specialist job in Crawfordsville, IN

    Job Description Join Michele Hunley & Associates LLC, a dedicated insurance agency representing American Family Insurance, rooted in the vibrant community of Crawfordsville, Indiana. As a Client Services Representative, you'll find yourself at the heart of a team committed to providing top-notch service to our valued clients. Our office environment, located right in town, offers a warm and welcoming atmosphere where collaboration and client care are at the forefront of our everything we do. Your role will involve connecting with clients, understanding their diverse insurance needs, and offering personalized solutions that align with their life goals. If you are passionate about delivering exemplary customer experiences and eager to make a difference in a trusted local firm, this is your opportunity to join us and grow alongside a team that celebrates dedication and commitment. Come make an impact where it really counts, with Michele Hunley & Associates LLC! Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Dental Insurance Vision Insurance Life Insurance Mon-Fri Schedule 10 paid holidays per year Paid Membership in Franciscan Working Well Clinic Disability Insurance Career Growth Opportunities Team Building Events Business Casual Attire Team Appreciation Events Bonus Gift Incentives Pay Increase Opportunities Quarterly Bonus Opportunities Community Service Opportunities Licensing Assistance Opportunity for Advancement Training Opportunities Collaborative Work Environment Responsibilities Flexibility, Ability to multi-task and organize constantly changing priorities Client Support; Excellent Client Services skills: Handle client inquiries, policy changes, billing issues and escalated service matters including claims handling at the agency level. Building rapport and relationships is critical. Detail Oriented: Maintaining accurate records and documentation handling. Develop leads: Quote insurance products for potential clients, evaluate client needs and help them determine the best risk management options. Strong work ethic and commitment to excellence in our role of making a difference in the lives of our clients and communities. Requirements Property, Casualty and Life Insurance Producer licenses (or the ability to obtain) Licensing assistance available At least five years of professional client service experience, insurance sales or related field Sales experience (no cold calling required). Outbound calling to past, current and future clients will be required. Customer-Centric: A demonstrated commitment to providing excellent customer service. Outgoing (we can teach you insurance, but we can't teach people skills) Demonstrated leadership Problem-Solving: Ability to assess client needs and provide practical solutions. Must be available to work 9:00 a.m. to 5:00 p.m. Monday through Thursday and 9:00 a.m. to 4:00 p.m. on Fridays.
    $28k-39k yearly est. 18d ago
  • Auto Customer Service Reps

    Bob Rohrman Honda 4.3company rating

    Customer support specialist job in Lafayette, IN

    821 Sagamore Pkwy S Lafayette, IN 47905 Automotive Technicians All Skill Levels Excellent Income, Training & Benefits!Brand-New State-of-the-Art Facility! Bob Rohrman Honda is family-owned and a GREAT place to have a rewarding career! Our high-volume Service Department is seeking Automotive Technicians (Master, Certified, A, B, C, Lube, and Apprentice) with all skill levels to diagnose auto problems and perform repairs and maintenance according to experience, skills and certifications. Enjoy working in our brand-new state-of-the art facility!Why work for Bob Rohrman Honda?We are part of Rohrman Auto, the Midwest's #1 volume family-owned group! Rohrman appreciates our employees, invests in their success and gives back to our community by supporting local charities, events and organizations. Apply now for this great opportunity to join our growing organization! Upload your resume and complete the assessment for priority consideration. Responsibilities - Automotive Technicians, All Skill Levels: Diagnose automotive problems and perform maintenance and repairs according to experience, skills and certifications Keep shop area neat and clean and account for tools Qualifications - Automotive Technicians, All Skill Levels: Automotive technicians with All Skill Levels (Master, Certified, A, B, C, Lube, and Apprentice)should apply! A passion for auto mechanics and collaborative team participant Energetic with a good work ethic and communication skills Valid driver's license and insurance High school diploma We Offer Excellent Benefits: Excellent income! Excellent training! 401(k) planwith employer match! Medical, dental, and vision insurance Company paid group life insurance Disability insurance, legal assistance, ID protection, and much more! Paid time off Closed on Sundays Employee discounts on vehicles and service Career advancement opportunities Fun employee events! RequiredPreferredJob Industries Customer Service
    $25k-28k yearly est. 9d ago
  • Seed Representative

    Beck's Superior Hybrids 3.5company rating

    Customer support specialist job in Atlanta, IN

    We're leaders. Innovators. Perfectionists. Constantly improving our products and practices, with our customers always at the forefront of everything we do. We're the largest family-owned, retail seed company in the country and we're looking for qualified leaders like you to help us grow. When you join Beck's, you join a family. And it's what we do together that sets us apart. Are you a natural leader who's passionate about helping farmers? Are you a master at building lasting relationships and understanding customer needs like no other? Do you thrive in creating meaningful connections and driving sales success through impeccable understanding of client requirements? If so, we want you on our team! This position is responsible for driving sales growth in a specified area of focus through general customer accounts and dealer recruitment efforts, dealer development and dealer management. Additionally, this position is expected to promote and support the company vision, policies, programs and products by setting clear expectations and coaching the dealer team to meet such expectations. We are looking for Agriculture Sales Professionals located within our North East Illinois marketing territory, specifically in DeKalb, Boone, & McHenry counties. As a member of the Beck's Family of employees, all full-time employees are eligible for a generous benefits package: Health benefits including two medical plan options and company HSA contributions, dental, vision, employer paid life/AD&D for you and your dependents, disability insurance, and access to an onsite Nurse Practitioner 401k plan match & company sponsored pension plan and access to a Financial Advisor to help you manage your retirement savings Paid time off, Paid Holidays, Wellness Programs, & Corporate Discounts Company Christmas Party, $200 Merchandise Allowance, & Much More Responsibilities: Set clear expectations: Communicate regularly with assigned dealers and general customers Define expectations and responsibilities for dealers Hold dealers accountable for meeting or exceeding expectations and responsibilities Provide feedback to Area Team Leader Dealer recruitment: Identify areas that do not have adequate dealer representation Identify, recruit and hire quality dealers Dealer development and dealer management: Listen and ask questions of assigned dealers and their customers Stay positive Encourage collaboration and teamwork across the dealer network Develop strategic plans and goals for assigned dealers To retain and grow sales and build customer relationships To develop personally via continuing education and training Deliver tough messages to dealers when needed Reward performance and teamwork Ensure the dealer network within the specific area is healthy and productive Work closely with appropriate team members to coordinate aspects of individual dealerships to include, but not limited to, licensing, collection of accounts, troubleshooting calls, orders, inventory and distribution Perform other related duties as may be required by the Area Team Leader, Regional Business Manager or the Director of Sales and Marketing Requirements: 1. Education and Training: Bachelor of Science Degree in Agronomy, Ag Economics, Marketing, Sales or ten (10) years of work experience in an agriculture related field CCA desirable Must possess and maintain a valid driver's license and insurable driving record as determined by Beck's automobile policy This is a safety-sensitive position. 2. Technical knowledge: Proficiency with relevant computer and software skills Excellent communication skills both verbal and written Basic understanding of sales, negotiation, and management skills Ability to identify and resolve agronomic challenges Chauffeur License or equivalent is required 3. Physical demands: Ability to pass DOT physical and obtain Medical Examiner's Certificate may be required Must be able to lift up to 70 pounds unassisted 4. Experience: Demonstrated leadership and passion for meeting the customer's needs. Extensive past work experience in an agriculture related field is required. ** In an effort to provide a safer, drug-free workplace for employees, all full-time applicants to whom offers of employment are made must submit to a drug test and background check, subject to applicable local, state, or federal laws or regulations. Employment at Beck's is contingent upon passing these pre-employment screenings.
    $27k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Lawn Doctor 4.3company rating

    Customer support specialist job in Carmel, IN

    Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required. The following is a representative list of duties and responsibilities associated with this position: Takes inbound call from customers and potential customers Makes outbound calls to follow up on estimates and ensure customer satisfaction Sells services over the phone Maintains customer data records Processes paperwork from sales and service team members If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you! We offer competitive salary and commissions. Our Franchisees Need People Like You Here at Lawn Doctor, we have a very simple approach to our work-be safe, have fun, and change the world one lawn at a time. It's the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry. Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you're an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated. Since each of our franchises is locally owned, you'll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you. We appreciate your interest and hope to have you on board a local franchise team as soon as possible. * All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.
    $29k-36k yearly est. Auto-Apply 60d+ ago
  • Dealer Solutions Specialist

    Kinetic Advantage, LLC

    Customer support specialist job in Carmel, IN

    Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans. Our core focus is helping our Independent Dealer partners and team members succeed while providing them with an exceptional and engaging user experience.?We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our partners and team members with the support and tools they need to grow throughout their journey. Job Summary: As a Dealer Solutions Specialist, you will play a critical role in actively selling Kinetic Advantage's financing solutions and overcoming objections to secure new dealer relationships. A floorplan is a specialized line of credit that allows Independent Auto Dealers to purchase, stock, and sell vehicles more effectively, providing them with the liquidity needed to keep inventory moving. Our targeted customers are Independent Car Dealers who rely on strong financing partners to grow their business. Your primary responsibility is to generate and convert qualified leads, build strong relationships, and deliver outstanding customer experience that positions Kinetic Advantage as the preferred partner. Duties/Responsibilities: Sales and Lead Generation: Conduct outbound prospecting efforts to identify and qualify potential dealer partners. Manage full-cycle sales activities, including prospecting, credit application submission, contract closing, and dealer activation. Actively sell financing solutions by addressing objections, communicating value, and secure new relationships. Maintain a strong pipeline of leads through consistent outreach via calls, emails, and digital engagement. Performance and KPI Management: Meet and exceed monthly quotas for qualified leads, applications, and closed contracts. Track sales activities and maintain accurate CRM records to ensure visibility and accountability. Utilize data insights to refine strategies and improve conversion rates. Dealer Relationship Management: Educate prospective dealers on Kinetic Advantage's value proposition, addressing objections and positioning the company as a preferred financing partner. Partner with internal teams, including Risk, Lending, and Operations, to ensure a seamless onboarding process. Provide ongoing support to new clients, ensuring smooth account activation and early-stage engagement. Collaboration and Innovation: Work closely with cross-functional teams to optimize CRM functionality and improve sales processes. Offer feedback on market trends, dealer needs, and competitive positioning to enhance sales strategies. Adapt to changing market conditions with a problem-solving and growth-oriented approach. Performs all other duties as assigned Education and Experience: Bachelor's degree preferred but not required. 2-3 years of inside sales or business development experience preferred. Strong negotiation, communication, and relationship-building skills. Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite. Ability to work independently while contributing to team success. Bilingual skills are a plus but not required. Physical Requirements: Ability to sit at a desk and work on a computer for prolonged periods Ability to operate computer and office equipment, maintain paper files, move about an office environment Must be able to move objects up to 20 pounds Ability to perform the essential job functions safely and successfully within the ADA, FMLA, and other federal, state, and local standards This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
    $61k-99k yearly est. 25d ago
  • Customer Experience Coordinator

    Marshalls of Ma

    Customer support specialist job in Carmel, IN

    Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 10025 N Michigan Rd Ste 100 Location: USA Marshalls Store 0259 Carmel INThis position has a starting pay range of $13.00 to $13.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
    $13-13.5 hourly 54d ago
  • Customer Service Rep(02940) - 714 N GILBERT ST

    Domino's Franchise

    Customer support specialist job in Danville, IL

    Job duties include: Taking phone calls Taking orders Making pizzas Completing cash transactions Providing customers a great customer service experience Cleaning Lifting up to 25 lbs. Job Requirements include: Ability to follow directions Flexibility Weekend and holiday availability MBR Management Corporation is an equal opportunity employer. MBR requires applicant to pass a pre-employment drug test and criminal background check. A great attitude and an easy smile are required.
    $28k-37k yearly est. 60d+ ago
  • Commercial Lines Customer Service Representative

    Loman-Ray Insurance Group, LLC

    Customer support specialist job in Danville, IL

    Job Description About Us Founded in 1981, Loman-Ray Insurance Group, LLC, is an independent insurance headquartered in Central Illinois. Throughout the decades, Loman-Ray excelled at serving the needs of educators, farmers, group health clients, and families of all shapes and sizes, providing value and building personal, trusted relationships. In 2016, Loman-Ray announced a new logo to represent the nature of the agency's identity and capture what makes our team unique. The shield symbolizes our dedicated employees, each genuinely vested in our insureds' well-being and ready to protect their best interests. Each section of the shield represents the categories of insurance we provide: life, health, home, auto, commercial, and farm insurance. The shield brings all of these together into one entity - Loman-Ray Insurance Group, LLC. Today, Loman-Ray continues to grow, offering multiple insurance lines from dozens of proven providers. Carefully selected mergers have helped Loman-Ray enter new communities across Illinois and to develop a growing staff of experienced insurance professionals. Commercial Lines Customer Service Representative Position Summary: The primary function of this role is to deliver high-quality service to commercial insurance clients by assisting with their policy and account needs. This role plays a critical part in maintaining client satisfaction, ensuring accurate policy servicing, and supporting the agency team. The representative handles day-to-day account management, responds to inquiries, and provides timely, accurate information to clients and carriers. The ideal candidate demonstrates excellent communication skills, strong attention to detail, and a commitment to providing a positive client experience. Key Responsibilities: Client Service & Account Management Respond promptly and professionally to client inquiries via phone, email, or in person. Provide guidance on commercial policy coverages, billing questions, and claim status updates. Ensure timely follow-up and resolution of client issues to maintain high service standards. Maintain proactive communication to identify client needs and recommend appropriate solutions. Document all client interactions and transactions accurately in the agency management system. Policy Processing & Documentation Process policy changes, endorsements, cancellations, and rewrites in a timely manner. Review and verify accuracy of policies and documents received from carriers. Maintain up-to-date and accurate client records within the agency management system. Ensure adherence to agency procedures and industry regulations for all transactions. Follow up on outstanding items to ensure timely completion and policy accuracy. Renewals & Carrier Coordination Assist in the preparation and processing of commercial policy renewals. Communicate with clients to gather updated information and confirm renewal preferences. Coordinate with carriers to ensure timely issuance of renewal documents. Collaborate with producers and account managers to ensure smooth handling of client accounts. Team Collaboration Support team members during high-volume periods or on special projects as assigned. Assist in developing and maintaining efficient workflows to improve client service delivery. Maintain strong internal communication to ensure cohesive account management and client support. Perform other duties as required. Qualifications: High School Diploma or equivalent required Active Illinois Property & Casualty license required, or the willingness to obtain the license Prior experience in commercial lines insurance customer service or account management Familiarity with commercial lines insurance products beneficial Working knowledge of Applied Epic desired; will consider experience with related agency management systems Proficiency with Microsoft Office Suite Strong oral and written communication skills for client and carrier interactions Exceptional attention to detail and organizational abilities. Ability to multitask effectively in a fast-paced environment. Strong problem-solving abilities with a client-focused mindset. Ability to pass a criminal background check, as permitted by law Hours: Monday-Friday, 8:30am-4:30pm Office Locations: 2702 Boulder Drive, Urbana, IL 61802 (Preferred) 145 E. 5th Avenue, Clifton, IL 60927 13 South Main Street, Sullivan, IL 61951 113 S. State Street, Monticello, IL 61856 125 W. Garfield Street, Cissna Park, IL 60924 17 E. Liberty Lane, Danville, IL 61832 1016 W. Orange Street, Hoopeston, IL 60942 104 N. Main Street, St. Joseph, IL 61873 15 S. Main Street, Villa Grove, IL 61956 605 Old Salem Road, Petersburg, IL 62675 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
    $28k-37k yearly est. 5d ago
  • Account Support Rep

    Global Channel Management

    Customer support specialist job in West Lafayette, IN

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Account Support Representative needs 3+ years experience delivering services in a client environment Full range of experience in Services Delivery positions Account Support Representative requires: Able to demonstrate ability to recognize PC to printer connectivity Able to demonstrate basic knowledge of Digital Front Ends Able to demonstrate functional knowledge of MAC when required by client Download and install files (fonts, drivers, etc Account Support Representative duties: Tracks overtime by account covered to ensure proper billing Able to lift and move up to 50 pounds Travel to accounts supported using reliable dependable transportation Additional Information $16/hr 12 months
    $16 hourly 60d+ ago
  • Sales Support Specialist

    Attica Motorsports

    Customer support specialist job in Attica, IN

    Are you enthusiastic about providing exceptional service to customers and guiding them towards the best products? Do you thrive in a fast-paced, customer-centric environment? Join Attica Motorsports, the leading off-road powersports dealership in the Midwest, as a Sales Support Specialist. In this role, you will greet customers with a positive attitude, assist the sales team, and help facilitate exceptional customer service. Key Duties and Responsibilities: Provides customer engagement in positive and approachable manner Greeting customers in an upbeat, positive manner Work closely with our sales team assisting customers Find and deliver answers to customer inquiries Answering phones in a positive and cheerful manner Help organize showroom floor Remains constantly aware of customer activity to ensure a safe and secure shopping environment Other duties may include: event participation and more Performs all other duties as assigned to maintain an effective and profitable operation Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret operational procedures as assigned Experience: Prefer experience working in retail, hospitality, restaurant, grocery, or drug store environments. Also prefer some entry level sales experience. Physical Requirements: Must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Ability to work outside in the elements when required. Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends, and holidays. Skills and Competencies: Excellent customer service, Self-motivated. Customer Focused, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) matching
    $45k-76k yearly est. 60d+ ago
  • Dealer Solutions Specialist

    Kinetic Advantage LLC

    Customer support specialist job in Carmel, IN

    Description: Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans. Our core focus is helping our Independent Dealer partners and team members succeed while providing them with an exceptional and engaging user experience.?We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our partners and team members with the support and tools they need to grow throughout their journey. Job Summary: As a Dealer Solutions Specialist, you will play a critical role in actively selling Kinetic Advantage's financing solutions and overcoming objections to secure new dealer relationships. A floorplan is a specialized line of credit that allows Independent Auto Dealers to purchase, stock, and sell vehicles more effectively, providing them with the liquidity needed to keep inventory moving. Our targeted customers are Independent Car Dealers who rely on strong financing partners to grow their business. Your primary responsibility is to generate and convert qualified leads, build strong relationships, and deliver outstanding customer experience that positions Kinetic Advantage as the preferred partner. Duties/Responsibilities: Sales and Lead Generation: Conduct outbound prospecting efforts to identify and qualify potential dealer partners. Manage full-cycle sales activities, including prospecting, credit application submission, contract closing, and dealer activation. Actively sell financing solutions by addressing objections, communicating value, and secure new relationships. Maintain a strong pipeline of leads through consistent outreach via calls, emails, and digital engagement. Performance and KPI Management: Meet and exceed monthly quotas for qualified leads, applications, and closed contracts. Track sales activities and maintain accurate CRM records to ensure visibility and accountability. Utilize data insights to refine strategies and improve conversion rates. Dealer Relationship Management: Educate prospective dealers on Kinetic Advantage's value proposition, addressing objections and positioning the company as a preferred financing partner. Partner with internal teams, including Risk, Lending, and Operations, to ensure a seamless onboarding process. Provide ongoing support to new clients, ensuring smooth account activation and early-stage engagement. Collaboration and Innovation: Work closely with cross-functional teams to optimize CRM functionality and improve sales processes. Offer feedback on market trends, dealer needs, and competitive positioning to enhance sales strategies. Adapt to changing market conditions with a problem-solving and growth-oriented approach. Performs all other duties as assigned Education and Experience: Bachelor's degree preferred but not required. 2-3 years of inside sales or business development experience preferred. Strong negotiation, communication, and relationship-building skills. Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite. Ability to work independently while contributing to team success. Bilingual skills are a plus but not required. Physical Requirements: Ability to sit at a desk and work on a computer for prolonged periods Ability to operate computer and office equipment, maintain paper files, move about an office environment Must be able to move objects up to 20 pounds Ability to perform the essential job functions safely and successfully within the ADA, FMLA, and other federal, state, and local standards This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Requirements:
    $61k-99k yearly est. 8d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Lafayette, IN?

The average customer support specialist in Lafayette, IN earns between $26,000 and $56,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Lafayette, IN

$38,000
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