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Customer Success Representative
Ledvance
Customer support specialist job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US & Canada Trade, Retail, and Ecommerce Customers. You will collaborate cross-functionally to ensure customer success while identifying opportunities for growth, efficiencies and optimization.
Key Responsibilities Include:
Oversee day-to-day account management activities, ensuring accuracy, responsiveness, and high service levels
Manage and support Key Accounts across multiple channels, including Retail Managed Accounts, Key Trade Accounts, and Ecommerce customers
Manage ongoing relationships with third-party networks and platforms (e.g., Rithum, SPS Commerce), ensuring data accuracy, order flow, and issue resolution
Provide project and order support, coordinating internally to ensure timely execution, fulfillment, and customer satisfaction
Support Made-To-Order (MTO) and Poles programs by coordinating requirements and ensuring alignment between customer needs and internal teams
Help to maintain and update Customer Master data, ensuring accuracy across systems, platforms, and reporting tools
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Excellent verbal and written communication skills
Strong analytical skills with the ability to interpret data and translate insights into action
Experience managing key or strategic customer accounts
Preferred Skills & Competencies
Strategic thinking with a customer-first mindset
Ability to manage multiple accounts and priorities effectively
Strong problem-solving and critical thinking skills
Advanced experience with Excel preferred
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 to 5:00 PM, with up to three days per week remote.
$32k-50k yearly est. 1d ago
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Customer Service Enrollment Specialist - In Office
The Whittingham Agencies
Customer support specialist job in Kokomo, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Customer Service Representative (Teller) - Village of West Clay Banking Center
Banktalent HQ
Customer support specialist job in Carmel, IN
This position is the front line of our client experience. As a Customer Service Representative, you are the face of the Bank - delivering prompt, accurate, and high-quality service at the teller window while building trusted relationships with every client you serve. Your professionalism, attention to detail, and commitment to excellence ensure each interaction reflects the Bank's values and dedication to service.
How You'll Contribute
Deliver exceptional customer service by upholding the Bank's Culture of Excellence at all times
Operate a teller window efficiently, processing transactions accurately and timely
Handle checking and savings transactions, negotiable instruments, loan payments, and safe deposit box rentals
Provide clients with clear, accurate information about accounts, products, and services
Maintain strong knowledge of Bank products and services to identify opportunities for referrals and cross-selling
Evaluate client needs and connect customers with appropriate team members or departments
Balance cash and transactions daily, verifying totals with precision
Maintain working knowledge of the branch capture system
Comply with all banking regulations, internal policies, and operational procedures
Follow security and confidentiality protocols to protect clients and the Bank from fraud or risk
What We're Looking For
High School Diploma or equivalent
Six months or more of cash handling experience preferred for entry-level candidates
Exceptional attention to detail with a high degree of accuracy
Strong communication and customer service skills with a professional demeanor
Excellent interpersonal skills with the ability to engage effectively with individuals from diverse backgrounds
Basic computer proficiency and familiarity with terminal systems
You'll Excel If You
Enjoy working directly with customers and creating positive experiences
Take pride in accuracy, reliability, and follow-through
Remain calm, professional, and service-focused in a fast-paced environment
Are naturally observant and proactive in identifying client needs
Value teamwork, accountability, and doing things the right way
Why Join Us
The National Bank of Indianapolis is the city's only locally owned national bank. We are proud to serve our community with personal attention, trusted relationships, and exceptional service. Our employees play a critical role in delivering that promise every day.
We invest in our people by fostering a supportive, respectful workplace where contributions are recognized and growth is encouraged. At NBOFI, you're not just filling a role, you're building relationships, developing skills, and becoming part of a team that values excellence and integrity.
In Summary
Bring your customer focus. Bring your professionalism. Bring your attention to detail.
We'll provide the training, support, and culture.
Together, we'll deliver service our clients can count on every time!
The National Bank of Indianapolis is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis ofrace, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
The National Bank of Indianapolis participates inE-Verify, a federal program that verifies the employment eligibility of newly hired employees. Employment is contingent upon verification of identity and authorization to work in the United States in accordance with federal law.
$27k-35k yearly est. 5d ago
FLUIDCARE Technician I
Quaker Chemical Corporation 4.6
Customer support specialist job in Crawfordsville, IN
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the worlds largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.
FLUIDCARE is Quaker Houghtons fluid management program designed to enhance the efficiency of operations at customer facilities. The dedicated teams focus on providing critical insights through reporting and data management, helping clients optimize their fluid usage. This program not only supports fluid optimization but also empowers customers to make informed, data-driven decisions regarding their chemical needs.
Shift Time: 7a-7p (4 days on; 4 days off schedule)
Position Summary:
Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support.
Job Accountabilities:
* Participate in addition of chemicals; including coolants, greases, oils, lubricants, and cleaners as directed by site staff.
* Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits.
* Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required.
* Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports.
* Assist in routine maintenance on customers equipment and fluid systems including product additions, filter changes, etc. as directed.
* Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
* Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
* Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner.
* Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis
* Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
* May work in manufacturing environment with union associates.
* Interact with customers production and technical personnel and other suppliers.
* May be required to operate hand tools, shop tools and equipment.
* May require working flexible hours.
* Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician this may include operating a fork truck, recycling equipment, etc.
* Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghtons Life Saving Rules.
Work Environment:
* Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
* Ensure a safety mindset throughout designated area of responsibility.
* Maintain the highest EHS standards while at customers site.
Education, Experience, Skills & Competencies:
Education
High school diploma or GED required. May be required to obtain certifications/licenses.
Experience
Minimal to no experience in manufacturing environment required.
Skills and Competencies
* Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills.
* Sufficient skills for data entry (MS excel and word) and reporting activities.
* Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking.
The employee will be required to perform these functions:
* · May be required to lift up to 50 pounds
* · May be required to stand for long periods and walk great distances daily
* · Routinely required to use hands to finger, handle or feel and reach with hands and arms.
* · May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear
* · May be required to work in small spaces and high locations
EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:***************************************
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
$26k-35k yearly est. 36d ago
Caregiver Service Specialist
Help at Home
Customer support specialist job in Lafayette, IN
As the nation's leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place - it's the center of health, care coordination, and Meaningful Moments that transform lives.
We're seeking a **Caregiver Service Specialist** who is passionate about making a difference and driving impact. This role offers an opportunity to contribute to meaningful work and help shape the future of care in communities across the country.
Our Benefits:
+ Comprehensive medical, dental, and vision coverage
+ 401(k) retirement plan
+ Paid time off and holidays
+ Employee assistance programs and wellness initiatives
+ Flexible options to support a balanced life
**Responsibilities**
What You'll Do:
+ Caregiver roster management - maintain preferences and desired hours and ensures information is accurate and update to date in all systems
+ Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.
+ Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.
+ Proactively reaches out to new caregivers to welcome and support them.
+ Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.
+ Reviews caregiver satisfaction surveys and takes actions where needed.
+ Appropriately handles caregiver questions and issues
+ Performs other related duties as assigned.
+ This description reflects assignment of essential functions, management may assign or reassign duties and responsibilities to this job at any time that are not listed above.
**Qualifications**
What You'll Bring:
+ Excellent organizational skills; ability to multitask and manage multiple responsibilities.
+ Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.
+ Strong problem-solving skills; ability to deal with conflict in a professional manner.
+ Ability to multitask and manage multiple responsibilities.
+ Basic computer literacy and typing skills.
+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.
Education and Experience:
+ At least 18 years of age.
+ High school graduate or GED required.
+ One (1) to two (2) years of customer service or related experience.
+ Other Requirements pursuant to state or local rules as applicable.
Management Authority:
+ Trains other associates
+ Directs work of other associates
Physical Requirements:
+ Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
+ Ability to communicate effectively and clearly with others to exchange information.
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request._
_Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status._
**Job Profile Summary**
The Caregiver Service Specialist will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management.
$32k-53k yearly est. 12d ago
Alumni Engagement Specialist
Purdue for Life Foundation
Customer support specialist job in West Lafayette, IN
Job DescriptionDescription*We will begin reviewing applications for this position on February 2nd. Working for the Purdue For Life Foundation offers a unique opportunity to be part of an organization dedicated to empowering Purdue University alumni and fostering a lifelong connection to the institution. By joining our team, you'll have the chance to contribute to a mission that supports educational initiatives, scholarships, and programs that positively impact the lives of Purdue students and graduates. The Foundation's commitment to education and community engagement provides a fulfilling work environment where you can make a meaningful difference in the lives of individuals and the broader community. Additionally, you'll have access to a network of passionate colleagues and the resources needed to drive positive change, making the Purdue For Life Foundation an inspiring and rewarding place to build your career. Your next giant leap starts here.
Position Summary
The Alumni Engagement Specialist- Alumni Networks and Educational Experiences, is a new role, created to support a new and growing team composed of four pillar areas of alumni engagement at the Purdue for Life Foundation, including: Affinity Networks, International Engagement, Lifelong Learning and Alumni Travel. This role is specifically designed with cross-functional responsibilities, with each connected to a primary pillar area but with broader, future application throughout all Engagement program areas. This position will help build & maintain support structures critical to growing broader alumni, friend and fan engagement with Purdue's 600,000+ community of Boilermakers globally.
Responsibilities
Establish and support
Affinity Interest Networks
, to engage alumni seeking future formal recognition as an alumni Affinity Network
Establish and manage
Alumni Experts Roster
, engaging self-identified subject matter and career field experts to feed mentorship, speaker, panels, recruitment, and numerous other alumni representation roles within the Alumni Networks and Educational Experiences (ANEE) team and beyond. This will include recruitment of new volunteers and stewardship of past volunteers.
Facilitate Alumni Connections for ANEE program areas.
Outreach to new alumni to connect to Purdue for Life Engagement programs, through student organization outreach, recent alumni targeted communications & programs (i.e. summer send offs, young alumni travel, etc.)
Recommend and carry out new opportunities for membership engagement (Purdue Alumni Association) through coordination with relevant PFLF units, through ongoing PAA member engagement interest surveys.
Assist with International Faculty Ambassador program and international travel receptions, connecting alumni visitors to local alumni around the world.
Oversee BrightCrowd (alumni e-books) support & implementation in ANEE, Engagement and PFLF programs, including creation of new books, managing invitations & photos, and data flows to CRM.
Manage necessary data and reporting for relevant program areas.
Use of Salesforce Ascend & Analytics for accessing relevant alumni data and requesting custom reports as needed (i.e. travel mailing lists).
Routine data processing including i.e., alumni contact information updates/campaigns, event registration reports, non-alumni data transfer, contact reports and database coding, alumni engagement data reporting, etc.
Establish and create ongoing contact information campaigns targeting international alumni audiences (BrightCrowd, social media ads, PDOG and related contests, alumni ambassador geographic area list projects, etc.)
Support team initiatives including website development/maintenance, social media outreach and other administrative team tasks
Provide excellent and timely customer service to volunteers, alumni, University partners and other constituents.
Required Skills, Knowledge and Abilities
Excellent communications skills, both written and verbal
Demonstrated ability to interact with a wide range of individuals and collaborate in a team environment
Detail-oriented and strong organizational skills, including ensuring accuracy for all program and event details
Ability to multitask, supporting multiple volunteers/networks, programs & initiatives at any one time
Self-directed, with an ability to work independently and collaboratively as needed, while taking initiative and responsibility for tasks and projects with minimal supervision
Flexible and solution-oriented
General understanding of Advancement (alumni relations, development, etc.) as a profession
Familiarity with Salesforce CRM is preferred but not required
Ability to work in a hybrid capacity, with up to 4 days a week in office
Required Education, Experience and Benefits Summary
Bachelor's degree required
A minimum of one year of customer service, project management, event planning experience and/or program administrator role experience
Self-directed and able to work autonomously
Experience working in higher education settings
Experience with a relationship-focused role in a professional setting
Cross-cultural communication and or prior experience traveling, working, living, or studying abroad for extended periods and/or independently preferred
Job Level: Professional 2
Benefits Summary for eligible employees:
10 paid holidays per year.
Accrue up to 22 vacation days a year.
Traditional pre-tax 403(b) and Roth retirement plans available.
10% employer contribution to your retirement plan and immediate vesting.
Health Savings Account- earn up to $450 annually towards medical expenses.
Employer funded Preventative Dental and Vision insurance.
Tuition discounts on eligible programs at Purdue University and Purdue Global for qualified employees, spouses, and dependents.
$28k-45k yearly est. 16d ago
Sr Customer Service Specialist
Carrington Mortgage Services, LLC 4.5
Customer support specialist job in Westfield, IN
Come join our amazing team and work a hybrid schedule! The Sr Customer Service Specialist for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
The Senior Customer Service Specialist level is the senior level role in the job family and generally handles highly complex inbound calls and/or escalated calls from lower level Customer Service employees. At this level, the Specialist only occasionally needs to escalate calls to a Team Lead or Supervisor. This position pays $24.00/hr.
What you'll do:
* Answer the more complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
* Deliver accurate and timely information to callers in a courteous and professional manner, with first-call resolution in all but the most complex issues and in compliance with all applicable regulations.
* Refer more complex or complicated calls to qualified team member.
* Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
* Track, follow-up and complete customer call backs to ensure inquiry resolution.
* Collect payments whenever necessary and appropriate.
* Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
* Research and resolve a wide variety of customer questions/issues.
* Resolves and/or addresses complex customer problems or questions.
* Perform other duties as assigned.
What you'll need:
* High school diploma or equivalent work experience
* Three (3) to four (4) years' customer service/call center experience in a high volume telephone contact environment
* Three (3) years or more Mortgage Loan Servicing industry experience
Our Company:
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: ***************************
What We Offer:
* Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
* Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
* Customized training programs to help you advance your career.
* Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
* Educational Reimbursement.
* Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
$24 hourly 17d ago
Customer Support Representative (M-F, 11A-8P EST)
Openlane
Customer support specialist job in Carmel, IN
Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
*This position operates under the hours of Monday-Friday, 11AM-8PM EST
We're Looking For:
A CustomerSupport Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues.
You Are:
Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships
Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources.
Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems.
You Will:
Identify, research, and resolve technical and end-user application failures and deficiencies.
Ensure proper follow-through on all directives, bulletins, and schedules from management.
Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality.
Educate and coach customers on best practices for using OPENLANE products and services.
Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments.
Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability.
Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.
Serve as a Subject Matter Expert for the design and development of training materials.
Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
Continuously engage in self-directed learning opportunities to increase functional product knowledge
Document known errors, workarounds, procedures, and product-specific information.
Who You Will Work With:
Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings.
Must Have's:
Bachelor's degree or equivalent work experience
2 + years customer service / contact center experience
General automotive knowledge
Experience troubleshooting hardware, software, and network related issues.
Ability to communicate clearly and concisely, both orally and in writing.
Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
Strong analytical, technical and problem-solving skills
Nice to Have's:
Experience with Salesforce, Five9, Slack, & Google Suite
Web Crawling/Search experience
Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening
Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve
Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $17.00 - $19.00
$17-19 hourly Auto-Apply 60d+ ago
Customer Care Specialist I (NextGear Capital)
Cox Enterprises 4.4
Customer support specialist job in Carmel, IN
Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Variable Compensation Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
NextGear Capital, a Cox Automotive brand, is currently looking for a Customer Care Specialist to join our Client Experience Team!
Working inCustomer Care you will handle inbound calls, chats, and SMS messages regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a Hybrid Call Center position working remotely 3 days per week/ 2 days in office.
Hours of operation are Monday -Friday 9:00 am - 8:00 pm EST. Must be able to work any shift within these hours.
PRIMARY DUTIES/KEY RESPONSIBILITIES:
* Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.
* Answer routine questions, follow guidelines, and use judgment based on experience.
* Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.
* Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.
* Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
* Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
* Provide accurate documentation of client inquiries and report case status and resolution.
* Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
* Refer more complex issues to more senior specialists or management.
* Use company proprietary software for research, case management, data entry, and account follow-up activity.
* Build working relationships with other customer care representatives and other internal departments.
* Follow instructions and maintain workflow standards with integrity.
* Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.
* Adhere to all general company policies and procedures regarding attendance and conduct.
* Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
Qualifications
Minimum-
* High School Diploma/GED
* Generally, less than 2 years of experience
* Exhibit's ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
* Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
* Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
* You must have high-speed internet available in your home and be able to be wired and not on WiFi.
* Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
* Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$16.6-24.9 hourly Auto-Apply 31d ago
Printing Order Entry/Estimator and Scheduling Specialist
Us605
Customer support specialist job in Carmel, IN
BENEFITS/PERKS:
Competitive Compensation
Flexible Scheduling
Hard work, collaboration, humanity, fun, and laughter
Career path development
COMPANY OVERVIEW:As an established leader in the Printing, Marketing, and Design industries our mission is to partner with customers from small local businesses to Fortune 500 organizations and provide them with the tools and expertise needed to grow their business. Our tight-knit team in Carmel is actively seeking an Estimator and Scheduling Specialist. More than anything, we're looking for highly collaborative and dependable teammates who are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member. WHAT WE EXPECT OF YOU:
Working knowledge of customer relationship software
Basic understanding of design software
Knowledge of Digital Print and Sign Production
Good math skills
Other essential functions needed to provide the highest quality customer service and product output
WHAT YOU BRING TO THE TABLE:
Two years of print and sign experience
Positive, Professional Attitude
Strong Work Ethic
Problem Solving Skills
Cooperative interpersonal skills
Demonstrated ability to work quickly and neatly while multi-tasking
Basic math skills and ability to use a computer
Ability to lift 50lbs safely and work over a waist-high table
Strong Multi-Tasking Ability
Effective Communication Skills (oral and written)
Ability to follow instructions and prioritize workload
The employer posting this position, evaluating potential candidates, and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.
Compensation: $18.50 - $22.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
$18.5-22 hourly Auto-Apply 60d+ ago
Client Liaison
Purdue University 4.1
Customer support specialist job in West Lafayette, IN
We are seeking a dedicated and efficient Client Services Liaison to join our veterinary team. The ideal candidate will facilitate veterinary clients' needs throughout their visit, including communication with service departments, processing paperwork, handling financial transactions, and scheduling appointments. This role requires a strong working knowledge of hospital workflows and processes to provide excellent service to clients and patients.
Key responsibilities include preparing client bills with appropriate discounts, collecting deposits and balances, and maintaining confidentiality per hospital policies. The liaison will also determine the urgency of emergencies and find alternative solutions for upset clients. The position is primarily 8am-5pm but may vary based on departmental needs. Additionally, the role involves covering the reception desk, performing miscellaneous duties, and attending monthly staff meetings. Occasional on-call shifts for Saturday mornings and some holidays are required.
The salary for this position will start around $16-$19 an hour based on experience, plus benefits.
What We're Looking For:
Education and Experience
Qualified candidates will need:
* High School Diploma/GED.
* One year of clerical experience in a medical clinic/veterinary office or related customer service experience.
Skills Needed:
* Personable with people
* General Computer Skills
* Strong Customer Service skills
* Proficient Data Entry skills
* Cash Handling experience
* General cleaning
* Multi-tasking
* Strong Communication Skills
Additional Information:
* To learn more about Purdue's benefits summary CLICK HERE
* Purdue will not sponsor employment authorization for this position
* A background check will be required for employment in this position
* FLSA: Non-Exempt (Eligible For Overtime)
* Retirement Eligibility: Non-exempt Defined Contribution Plan
Career Stream
Administrative and Operational Support 2
* Pay Band S035
* Job Code #20002463
Link to Purdue University's compensation guidelines: **************************************************************
EOE
Purdue University is an EO/EA employer.
Apply now
Posting Start Date: 1/13/26
$16-19 hourly 8d ago
Dealer Solutions Specialist
Kinetic Advantage, LLC
Customer support specialist job in Carmel, IN
Kinetic Advantage is a dynamic independent floorplan company led by trusted industry veterans. Our core focus is helping our Independent Dealer partners and team members succeed while providing them with an exceptional and engaging user experience.?We are committed to forging strong partnerships through transparent communication and simple, innovative solutions. We provide our partners and team members with the support and tools they need to grow throughout their journey.
Job Summary: As a Dealer Solutions Specialist, you will play a critical role in actively selling Kinetic Advantage's financing solutions and overcoming objections to secure new dealer relationships. A floorplan is a specialized line of credit that allows Independent Auto Dealers to purchase, stock, and sell vehicles more effectively, providing them with the liquidity needed to keep inventory moving. Our targeted customers are Independent Car Dealers who rely on strong financing partners to grow their business. Your primary responsibility is to generate and convert qualified leads, build strong relationships, and deliver outstanding customer experience that positions Kinetic Advantage as the preferred partner.
Duties/Responsibilities: Sales and Lead Generation:
Conduct outbound prospecting efforts to identify and qualify potential dealer partners.
Manage full-cycle sales activities, including prospecting, credit application submission, contract closing, and dealer activation.
Actively sell financing solutions by addressing objections, communicating value, and secure new relationships.
Maintain a strong pipeline of leads through consistent outreach via calls, emails, and digital engagement.
Performance and KPI Management:
Meet and exceed monthly quotas for qualified leads, applications, and closed contracts.
Track sales activities and maintain accurate CRM records to ensure visibility and accountability.
Utilize data insights to refine strategies and improve conversion rates.
Dealer Relationship Management:
Educate prospective dealers on Kinetic Advantage's value proposition, addressing objections and positioning the company as a preferred financing partner.
Partner with internal teams, including Risk, Lending, and Operations, to ensure a seamless onboarding process.
Provide ongoing support to new clients, ensuring smooth account activation and early-stage engagement.
Collaboration and Innovation:
Work closely with cross-functional teams to optimize CRM functionality and improve sales processes.
Offer feedback on market trends, dealer needs, and competitive positioning to enhance sales strategies.
Adapt to changing market conditions with a problem-solving and growth-oriented approach.
Performs all other duties as assigned Education and Experience:
Bachelor's degree preferred but not required.
2-3 years of inside sales or business development experience preferred.
Strong negotiation, communication, and relationship-building skills.
Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite.
Ability to work independently while contributing to team success.
Bilingual skills are a plus but not required.
Physical Requirements:
Ability to sit at a desk and work on a computer for prolonged periods
Ability to operate computer and office equipment, maintain paper files, move about an office environment
Must be able to move objects up to 20 pounds
Ability to perform the essential job functions safely and successfully within the ADA, FMLA, and other federal, state, and local standards
This job description reflects the essential functions of this position but is subject to change at any time and does not restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
$61k-99k yearly est. 20d ago
Guest Relations Specialist - Receptionist
Eaglecare LLC
Customer support specialist job in Brownsburg, IN
Receptionist Opportunity at Brownsburg Meadows Assisted Living
Part-time!
The Receptionist serves as the first point of contact for visitors, residents, and staff. The receptionist is responsible for creating a welcoming environment while handling a variety of administrative and front desk duties.
Skills Needed
Customer Service and Communication: Friendly and professional demeanor providing patience, empathy, active listening skills and the ability to provide clear communication.
Administrative and Office Skills: The ability to manage a multi-line phone system. Mail handling, data entry, filing and recording keeping.
Supportive Presence: Creating a comforting and engaging atmosphere for our residents.
Teamwork: The ability to work towards a common goal of excellent care for our residents.
Requirements:
High school diploma or general education degree (GED) required.
Strong passion for geriatric advocacy and commitment to senior care excellence.
One to three months of related experience.
Benefits and perks include:
Competitive Compensation: Access your earnings before payday. Take advantage of lucrative employee referral bonus programs, 401(k), FSA program, free life insurance, PTO exchange for pay programs and more.
Health & Wellness: Medical coverage as low as $25, vision and dental insurance. Employee Assistance Program to help manage personal or work-related issues, as well as Workforce Chaplains to provide supportin the workplace and Personalized Wellness Coaching.
Life in Balance: Holiday pay and PTO with opportunities to earn additional PTO. Employee Discount Programs that allow you to save on travel, retail, entertainment, food and much more.
Career Growth: Access to preceptors and mentorship programs, clinical and leadership development pathways, education partnerships with colleges and universities across the state like Ivy Tech and Purdue Global, financial assistance for continuing education, company sponsored scholarship programs, and tuition reimbursement.
Team Culture: C.A.R.E. Values: Compassion, Accountability, Relationships and Excellence carrying a legacy for improving the lives of Seniors across Indiana. Celebrate the hard work you and your team put in each day through employee recognition events and monthly and annual awards.
*Full-Time and Part-Time Benefits may vary, terms and conditions apply
About American Senior Communities
Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities. These words not only form an acronym for C.A.R.E., but they are also our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly served our customers since the year 2000, with a long history of excellent outcomes. Team members within each of our 100+ American Senior Communities take great pride in our Hoosier hospitality roots, and it is ingrained in everything we do. As leaders in senior care, we are not just doing a job but following a calling.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$27k-42k yearly est. 8d ago
Business Services Specialist I (NextGear Capital)
Cox Holdings, Inc. 4.4
Customer support specialist job in Carmel, IN
Company
Cox Automotive - USA
Job Family Group
Business Operations
Job Profile
Business Services Specialist I
Management Level
Individual Contributor
Flexible Work Option
No remote option; must work at a specified Cox location
Travel %
No
Work Shift
Day
Compensation
Hourly base pay rate is $16.59 - $24.86/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Business Services Specialist I position will be responsible for the accurate and efficient processing of incoming vehicle titles and associated documents by prepping and scanning titles into the system, verifying VIN information, associating titles to individual barcoded folders, filing and retrieving folders, auditing the title inventory, and shipping/releasing of titles.
Schedule: Monday-Friday 10:30am-7pm EST
Key Responsibilities:
Process high volumes of contract paperwork efficiently and accurately while adhering to established business processes and client-specific service level agreements (SLAs).
Perform core document-handling functions including sorting, processing, scanning, shredding, storing, and retrieving contract materials.
Complete detailed office support tasks such as:Sort and check in mail
Opening envelopes and sorting paperwork by client
Reviewing each packet and removing items per client requirements
Removing staples, batching, and preparing documents for scanning
Scanning using high-tech equipment while monitoring for image quality and accuracy
Shred documents per client requirements
Pick and pack contract packets to ship
Re-stapling, labeling, preparing folders, and filing contracts for storage or future retrieval
Demonstrate operational flexibility by supporting workflows across multiple departments and functions within the Document and Data Services (DDS) business.
Assist with quality control checks, reporting, and issue resolution to ensure accuracy, compliance, and continuous improvement.
Promote a strong safety culture by following all health and safety procedures and modeling safe behaviors.
Collaborate with safety leadership to support initiatives aligned with Cox Automotive's Safety Excellence standards.
Maintain a clean and organized workspace, assist with equipment cleaning, and adapt to frequent task changes as needed.
Perform other duties as assigned by the manager or supervisor to support team and business needs.
Qualifications:
Minimum-
High School Diploma or GED.
Generally less than 2 years of relevant experience.
Working knowledge of PC software applications, including Microsoft Office (Excel, Outlook).
Must be a team player with the ability to also work independently.
Strong attention to detail with the ability to quickly adapt and learn new processes or duties.
Ability to multi-task and thrive in a fast-paced, detail-oriented environment.
Maintains a positive, professional, and pleasant attitude in various situations.
Ability to work effectively with diverse groups of people.
Physical ability to lift and transport paperwork boxes weighing up to 40 lbs; occasional overhead lifting of 40 lbs with or without assistance.
Ability to sit for extended periods performing repetitive tasks; regularly required to stand, walk, reach, talk, and hear; frequently required to stoop, kneel, crouch, bend, and squat.
Flexibility to work assigned start times with no predetermined end time, ensuring all tasks are completed within rapid turnaround requirements.
Willingness to perform other duties as needed or assigned.
Demonstrates the physical stamina and mental focus necessary to perform all duties successfully within required timeframes to meet business demands.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
$16.6-24.9 hourly Auto-Apply 13d ago
Sales and Customer Service Agent
Credence 3.7
Customer support specialist job in Carmel, IN
We are a community of dedicated Sales and Customer Service professionals united by a shared vision to create exceptional customer experiences and drive outstanding service results. As a Sales and Customer Service Agent with our company, you will work to represent AT&T services and recommend the best products to customers that fit their desired needs. We invest in our Sales and Customer Service Agent members, offering product training, sales development strategies, and an opportunity for advancement within this role. As a Sales and Customer Service Agent, you will find an environment where your ideas are heard, get the opportunity to work with customersin engaging settings, and develop new skills daily.
Sales and Customer Service Agent Key Responsibilities:
Interact with new and existing customers of AT&T's services to understand their needs and recommend suitable products and services, and/or enhancements at retail stores
Educate customers on our telecommunication product offerings, promotions, and new technologies through a guided sales presentation
Work with customers one-on-one to process any sales orders they have shown interest in and want to purchase
Resolve customer inquiries and issues efficiently and courteously, ensuring high satisfaction
Achieve daily and weekly retail sales metrics by effectively presenting product benefits
Continuously update product knowledge to stay informed about AT&T's evolving portfolio
Participate in training and development sessions to enhance sales and service skills
Sales and Customer Service Agent Skills:
Must be 18+ years of age and eligible to work in the US
Proven experience incustomer service, retail, or sales is a plus
Genuine desire to help people
Comfortable working in a retail environment
Ability to work independently and as part of a team
Reliable transportation is a plus when working in our retail stores
Proficiency in basic computer applications and willingness to learn new systems
A paycheck you can count on, and commissions that go as far as your ambition. Compensation is based on an hourly wage and commissions earned with every sale. Average total compensation is reflected in the estimated earnings
$23k-27k yearly est. Auto-Apply 6d ago
Account Support Rep
Global Channel Management
Customer support specialist job in West Lafayette, IN
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Account Support Representative needs 3+ years experience delivering
services in a client environment Full range of experience in Services
Delivery positions
Account Support Representative requires:
Able to demonstrate ability to recognize PC to printer connectivity
Able to demonstrate basic knowledge of Digital Front Ends
Able to demonstrate functional knowledge of MAC when required by client
Download and install files (fonts, drivers, etc
Account Support Representative duties:
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation
Additional Information
$16/hr
12 months
$16 hourly 2d ago
Leasing Representative-The Residences at Carmel City Center
Pedcor Companies 4.2
Customer support specialist job in Carmel, IN
Now accepting resumes for a professional Leasing Consultant. If you have two years of apartment experience, have a proven track record in sales, customer service or hospitality, are a quick learner with a desire to expand your skills, you may be a perfect fit! We provide unparalleled apartments, awesome amenities and outstanding customer service. The main focus of this position is touring the property and apartments with prospective residents; assisting in the processing of applications; preparing move-in documents; and providing outstanding customer service to our current residents and prospective residents. The ideal candidate will have one year of prior apartment leasing experience. Weekend availability required.
Join a winning Property Management Team and a superior product and a great working environment. If you are a team player, have a “can-do” attitude and the experience to back it up, we want to hear from you! Pedcor Homes is an Equal Opportunity employer and provider. Check us out at *******************
We pride ourselves on the quality of our work and investments as well as our dedication to our associates and the community. We value our integrity and strive to deliver superior results in every area. Whether serving our residents, giving associates what they need to succeed, helping residents achieve better lives or adding value to our investors' portfolios.
$27k-30k yearly est. Auto-Apply 60d+ ago
Customer Enrollment Associate In Office
The Whittingham Agencies
Customer support specialist job in Cicero, IN
Crafting Brighter Futures for Businesses & Families across the US
At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client.
As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment.
Primary Responsibilities:
Engage with clients to understand their financial goals and concerns.
Present tailored solutions to safeguard their assets effectively.
Maintain a pulse on the industry, ensuring you offer the best and most updated advice.
Foster relationships and ensure our clients always have someone they can turn to.
Why Work With Us?
Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours.
Unlimited Earning Potential: Your dedication determines your earnings*.
Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently!
Grow with Us: Dive into continuous learning and development opportunities.
Application Process:
Submit Your Application: No stringent qualifications needed. We believe in potential.
Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day.
Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions.
FAQs:
When will I hear back after applying? Typically, within 24 hours.
Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation.
What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization.
* This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance.
State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
$65k yearly 1d ago
Customer Service Representative
Ledvance
Customer support specialist job in Westfield, IN
LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.
LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.
We are seeking a reliable and customer-focused Customer Service Representative to join our team. In this role, you will handle inbound and outbound interactions for internal and external customers across phone, email, and chat channels, providing timely support, resolving issues, and delivering an excellent customer experience.
Key Responsibilities Include:
Handle customer inquiries via phone calls, emails, and live chat in a professional and courteous manner.
Resolve customer issues efficiently by identifying needs, researching solutions, and following up as needed
Provide clear and accurate information about products, services, policies, and procedures
Escalate complex or unresolved issues to appropriate teams when necessary
Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
Maintain a positive, empathetic, and solution-oriented approach in all interactions
Qualifications Include:
High School diploma plus minimum 3 years relevant experience required. AS preferred.
Strong verbal and written communication skills
Comfortable handling multiple communication channels (calls, emails, and chats)
Basic computer skills and ability to learn new systems quickly
Strong problem-solving and active listening skills as well as the ability to apply critical thinking.
A positive attitude and customer centric focus
Preferred Skills & Competencies
Ability to multitask and manage time effectively in a fast-paced environment
Typing proficiency and experience
Conflict resolution and de-escalation skills
Dependable, punctual, and team-oriented
Other
Relocation and/or work sponsorship are not available with this position.
Hours are Monday - Friday, 8:00 AM to 5:00 PM, with up to three days per week remote.
$27k-35k yearly est. 1d ago
FLUIDCARE Technician I
Quaker Houghton 4.6
Customer support specialist job in Crawfordsville, IN
Job Description
At Quaker Houghton, we are experts in the development, production and application of industrial process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world's largest industrial and manufacturing companies from aerospace and automotive to primary metal and energy.
FLUIDCARE is Quaker Houghton's fluid management program designed to enhance the efficiency of operations at customer facilities. The dedicated teams focus on providing critical insights through reporting and data management, helping clients optimize their fluid usage. This program not only supports fluid optimization but also empowers customers to make informed, data-driven decisions regarding their chemical needs.
Shift Time: 7a-7p (4 days on; 4 days off schedule)
Position Summary:
Perform first level of on-site technical, data recording and assessment within the manufacturing environment of Quaker Houghton customers. Follows standard procedures and has readily available supervision or management where necessary to provide a high standard of Fluidcare support.
Job Accountabilities:
Participate in addition of chemicals; including coolants, greases, oils, lubricants, and cleaners as directed by site staff.
Assist in the maintenance of coolant filters, washers, paint systems, pumps, air handling systems, etc. for sump changes and cleaning, as required to keep fluids within proper limits.
Measure and record coolant parameters and maintain lubrication schedules to ensure parameters are met to maintain the highest coolant conditions. This may involve the dropping and cleaning of tanks when required.
Liaise directly with the customer so that changes in coolant parameters are highlighted and can then be acted upon and enter results in appropriate databases. Prepare detailed shift reports.
Assist in routine maintenance on customer's equipment and fluid systems including product additions, filter changes, etc. as directed.
Assist in disposal of contaminated articles (i.e. pails, gloves, samples, etc.) in accordance with prescribed measures, including waste management and recycling initiatives
Assist in maintaining and calibrating all laboratory equipment; such as scales, pH meters, glassware, incubators, etc. in accordance with site control plan.
Assist in properly maintaining tools and utility equipment such as pumps, sump suckers, coolant dispensers, etc. in a safe and efficient manner.
Where appropriate: Cut-up, mount and prepare parts for metallurgical testing. Surface etching of parts for analysis. Measurement and metallurgical determinations consisting of hardness and microstructure analysis
Supports site staff general organization initiatives (inventory, storage rooms, labeling, etc.)
May work in manufacturing environment with union associates.
Interact with customer's production and technical personnel and other suppliers.
May be required to operate hand tools, shop tools and equipment.
May require working flexible hours.
Carries out other duties as directed. May have tasks specifically related to quality control, metalogical heat treat and the steel industry. Provide other specifically agreed Fluidcare services as and when required by the Site Manager and/or Lead Technician - this may include operating a fork truck, recycling equipment, etc.
Must be able to safely work in a variety of potentially hazardous situations while adhering to Quaker Houghton's Life Saving Rules.
Work Environment:
Work in a manufacturing environment; may be exposed to fumes or airborne particles and toxic or caustic chemicals. May occasionally be exposed to moving mechanical parts, risk of electrical shock and trip and slip hazards. The noise level in the manufacturing environment is loud.
Ensure a safety mindset throughout designated area of responsibility.
Maintain the highest EHS standards while at customer's site.
Education, Experience, Skills & Competencies:
Education
High school diploma or GED required. May be required to obtain certifications/licenses.
Experience
Minimal to no experience in manufacturing environment required.
Skills and Competencies
Effective written and verbal communication skills. Demonstrate intermediate reading skills. Ability to effectively present information. Demonstrate basic mathematical skills.
Sufficient skills for data entry (MS excel and word) and reporting activities.
Must have basic working knowledge of: Internet software, e-mail, word processing, spreadsheets and project tracking.
The employee will be required to perform these functions:
· May be required to lift up to 50 pounds
· May be required to stand for long periods and walk great distances daily
· Routinely required to use hands to finger, handle or feel and reach with hands and arms.
· May be required to sit, climb, balance, stoop, kneel, crouch or crawl and talk or hear
· May be required to work in small spaces and high locations
EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:***************************************
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
How much does a customer support specialist earn in Lafayette, IN?
The average customer support specialist in Lafayette, IN earns between $26,000 and $56,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Lafayette, IN