Sales Support & Logistics Specialist
Customer support specialist job in Lancaster, PA
Our client is a global leader in premium natural ingredients, with roots tracing back to the 19th century. Renowned for their expertise in vanilla, cinnamon, and other fine spices, they operate across Europe, the U.S., Madagascar, and Indonesia. With a strong commitment to ethical and sustainable sourcing, they hold certifications such as Fairtrade, Organic, and Rainforest Alliance. Their broad portfolio serves the flavor and fragrance industries worldwide.
They're now looking for a Sales Support & Logistics Specialist to join their North American team. In this vital, customer-facing role, you'll manage the full lifecycle of customer orders, from entry through invoicing and payment, ensuring a smooth, high-quality experience. You'll collaborate closely with Finance, Supply Chain, Purchasing, and Sales teams, while also building lasting relationships with both domestic and international clients.
Key Responsibilities:
Order Management: Handle the full order cycle, ensuring accuracy in pricing, terms, and delivery, while using ERP systems.
Customer Support: Act as the main point of contact for order updates, complaints, and inquiries.
Cross-Functional Collaboration: Work with internal departments and logistics partners to ensure timely fulfillment.
Data & Reporting: Maintain customer/order data, track performance metrics, and suggest improvements.
Team Contribution: Provide backup support, join training, and contribute to workplace safety and inclusivity.
Qualifications:
Bachelor's degree in Business or a related field.
Minimum 5 years of B2B customer service or order management experience (industry experience in flavors/fragrances or food ingredients is a plus).
Knowledge of order-to-cash processes and logistics; import/export experience preferred.
Proficiency in ERP systems and Microsoft Office.
Strong communication, organization, and problem-solving skills.
Customer-focused, adaptable, and a collaborative team player.
Ability to travel 10%.
Sales And Service Specialist
Customer support specialist job in Bird-in-Hand, PA
Service & Sales Specialist - Career Change Opportunity
Bird-in-Hand, PA
Are you a driven relationship-builder with construction or estimating experience, ready to grow your career in sales with a trusted, family-owned company in Lancaster County?
Why You'll Love Working with us:
Rewarding Compensation: Competitive hourly pay of $30-$35 based on experience.
Career Growth: Develop your skills in sales, estimating, and construction with support from our experienced team.
Supportive, Faith-Based Environment: Join a team-oriented culture that values integrity, honesty, and collaboration.
Tools for Success: Access to a company laptop, vehicle, and tools to help you excel in your role.
Strong Reputation & Loyal Customers: Be part of a company known for quality, professionalism, and long-term customer relationships.
Monterey Door has proudly served Lancaster County and surrounding areas since 1987, providing premium overhead garage doors and expert construction services. As a family-owned and operated business, we prioritize customer satisfaction, hands-on service, and a supportive, team-oriented work environment. We value honesty, integrity, and hard work, and are committed to helping our employees grow in sales, customer service, and construction roles.
What You'll Do as our Service & Sales Specialist:
Build and maintain strong relationships with new and existing customers.
Drive sales through quotes, estimates, and project coordination.
Manage customer communication from order through installation or repair.
Maintain accurate records of sales, estimating, and customer interactions.
Collaborate with the team to achieve monthly sales goals.
Use your mechanical knowledge and construction experience to provide solutions.
Assist with occasional hands-on project support and light construction tasks as needed.
Work consistent daytime hours with minimal travel.
Our Ideal Service & Sales Specialist:
Experienced: 4+ years in construction, skilled trades, or customer-facing roles.
Construction Sales & Estimating Background: Experience in sales, estimating, or direct customer communication in construction, HVAC, plumbing, roofing, or related trades preferred.
Hands-On: Comfortable with basic tools, mechanical tasks, and project coordination.
Honest: Ensure integrity in every interaction and make customers feel valued.
Computer Skills: Comfortable with computers and quick to learn new software.
Committed: Have integrity in every interaction, ensuring customers feel confident and valued.
People-Oriented: Friendly, personable, and able to connect with customers and coworkers.
Attention to Detail: Strong ability to listen carefully, maintain accurate records, and follow through on tasks.
Team Player: Works well in a collaborative, supportive environment.
Motivated: Driven to grow within the company, take on new responsibilities, and develop sales and customer service skills.
What We Offer Our Service & Sales Specialist:
$30-$35/hour, based on experience
Health insurance options
Paid vacation and holidays
Company laptop and vehicle for work-related travel
End-of-year profit sharing
Relaxed, supportive, and team-focused work environment
A leadership team committed to transparency, trust, and a positive workplace culture
Faith-based environment
Ready to Transition into a New Career?
If you're eager to put your construction, estimating, or sales experience into a rewarding, long-term career in inside sales, we want to hear from you!
By submitting this application, you agree to receive recurring informational text messages (e.g., appointment alerts), which may be automated, to the mobile number used at opt-in from Team Builder Recruiting, LLC. Msg frequency may vary. Msg & data rates may apply. Reply HELP for help and STOP to cancel. See Terms and Conditions & Privacy Policy.
Customer Service Delivery Advocate
Customer support specialist job in Red Lion, PA
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 7am - 5pm, 9am - 7pm or 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $17-$19 hourly
Starting Pay: $17/hr
At 3 Months: $17.50/hr
At 6 Months: $18/hr
In your first year, you can progress from $17/hr to $19/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Technical Service Representative
Customer support specialist job in York, PA
Primary Worksite location: York, PA
As a Technical Service Representative, you will represent PPG onsite at customer locations ensuring our Industrial Coatings customers' satisfaction by providing outstanding customer service. Service includes troubleshooting, process improvements, focusing on quality to their specifications, and ensuring the continued growth of the business. Be self-directed and support both the customer and PPG goals. Participate on Continuous Improvement Team and problem resolution meetings with Operations and Management.
Specialized training is provided to those who meet the qualifications of the role. You will report to the Technical Service Manager and will be primarily onsite in York, PA
Benefits:
PPG offers excellent and affordable benefits; Paid Vacation, Holiday, and Sick time; Disability and Life Insurance, outstanding matching 401K plus additional PPG provided Retirement Benefits.
Responsibilities:
Support the ongoing PPG activities at PPG facilities as well as onsite at customer production facilities at various locations and communicate logically to understand customer concerns, collect data, take appropriate actions, and resolve problems within a timely manner.
Ensure accurate reporting to the customer and coatings team.
Communicate with PPG Technical and Account Management, direction of the PPG on site team activity, and to promote EH&S.
Provide resolution to customer inquiries, application process monitoring, mix-room guidance, and hands-on support; followed by a daily trip report.
Support sales to implement commercialization of new opportunities and product launches, process optimization, testing and troubleshooting, trial execution, and process improvement.
Follow safe work practices, with mechanical aptitude to be able to communicate intelligently and optimally with technical, production and non-technical personnel to satisfy customer requirements.
Qualifications:
HS Diploma, GED, or Equivalent.
5+ years' experience in Electrocoat, wet paint, powder coating, electrostatic spray, or similar for paint/coatings experience for industrial or manufacturing experience.
Good experience with, paint mixing, paint application, or similar experience is ideal.
Good computer skills
Experience providing detailed troubleshooting and resolutions to users.
Experience interpreting and responding to customer questions and requests.
Strong technical troubleshooting and problem-solving skills.
Ability to work well alone and within a team environment to solve ever-changing challenges.
Travel to customer site locations locally and regionally.
#LI-Remote
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit *********** and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are "One PPG" to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday - everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email ******************.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Auto-ApplyDesign Services Specialist
Customer support specialist job in Maytown, PA
Carlisle Weatherproofing Technologies (CWT) is a leading supplier of building envelope solutions that effectively drive energy efficiency and sustainability in commercial and residential applications. We are looking for a Design Services Specialist working remotely.
Job Summary:
We are seeking a skilled Design Services Specialist with experience in building design and construction to join our team. This role supports the drafting and design needs of various stakeholders, ensuring technical accuracy and compliance with industry standards. This job will utilize specialized software to create detailed technical drawings, plans and designs for architectural, construction, or manufacturing projects. This role will play a crucial role in transforming conceptual designs into precise, accurate, and actionable architectural detail drawings.
Duties and Responsibilities:
* Develop and maintain standard and project-specific details using AutoCAD.
* Create 2D and isometric CAD details to scale, ensuring alignment with company standards and project requirements.
* Collaborate with internal and external teams to adjust designs as necessary.
* Review and interpret architectural drawings and sketches.
* Maintain accurate records of design work and technical documentation.
* Participate in team meetings and report on project progress, challenges, and solutions.
* Ability to work independently and with a team.
Required Knowledge/Skills/Abilities:
* Understanding of building construction
* Communicate effectively to align goals and provide timely delivery of design services.
* Willingness to learn and research products and construction practices.
* Ability to collaborate with Architects, Consultants, Sales, Product Management, Technical Services, Marketing, and Warranty departments.
* Self-motivated and capable of working with a team or independently in a remote environment.
* Analytic problem-solving skills and the ability to manage multiple projects simultaneously.
* Excellent verbal and written communication skills.
* Experience in Microsoft Office Suite.
Education and Experience:
* Required:
* Associate's or Technical Degree in drafting, construction design, construction technology, mechanical drafting or related program.
* Minimum 5 years of experience in the construction industry
* Minimum 5 years of experience in AutoCAD, with a strong proficiency in drafting 2D and isometric AutoCAD details, to scale.
* Preferred:
* Bachelor's degree in architectural, Civil or Mechanical Engineering
* Experience working with waterproofing and air barrier systems
* Working knowledge of Revit
Working Conditions:
* Remote with occasional travel
* Typical work hours 8:00AM - 5:00PM
#LI-MN1
Analyst I/II - Customer Programs (Denver, PA, US, 17517)
Customer support specialist job in Denver, PA
At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland.
We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance.
To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page.
Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services!
Position Summary:
Develop, analyze, manage, coordinate and support various Universal Service Program (low income assistance programs) metrics and reports for UGI Gas and Electric Division's Universal Service Programs to assist with regulatory filings. Lead efforts to automate and utilize the Department of Human Services (DHS) data sharing of customer information for LIHEAP recipients. Review and analyze customer data to ensure eligibility for new and continued enrollments into UGI's low-income assistance programs. Partner with the Digital Marketing Team to coordinate the creation of marketing campaigns compliant with regulatory commitments while targeting LIHEAP customers for enrollment into programs. Assist in the creation of monthly management reporting including details on customer participation, spending, energy savings realized, etc. for all Customer Assistance Programs. Assist with data analysis and program management efforts for other strategic regulatory initiatives such as the LIURP Notice of Proposed Rulemaking and auto enrollment of UGI Electric customers into CAP.
Regulatory Commitments:
* Work with the Business Unit and Information Technology resources to integrate data from DHS data sharing for use by the Customer Outreach Department Team, Customer Care Representatives, and Community Based Organizations to enroll customers in the Customer Assistance Program (CAP) and to recertify customers once enrolled.
* Utilize DHS data received to prepare marketing campaigns to solicit UGI Gas customers not enrolled in CAP; ensure compliance with PUC Data Sharing Order.
* Utilize DHS data received to prepare marketing campaigns to solicit UGI Electric customers for CAP auto enrollment.
* Utilize DHS data received to pre-qualify customers to apply for LIURP and/or Operation Share grants (based on additional criteria for each program).
* Assist LIURP team with data analysis, program coordination, and implementation efforts related to the PUC Noticed of Proposed Rulemaking taking effect in 2026.
* Oversee analysis and completion of auto enrollment of UGI Electric customers into CAP, as well as the feasibility study of expansion to UGI Gas.
Metrics and Data Tracking:
* Create, analyze, and maintain metrics for all Universal Service Programs including CAP, LIURP, Operation Share, CARES, and LIHEAP federal grants. Examples of metrics include customer participation, actual vs. budget spending, contract compliance, etc.
* Create new Universal Service Program monthly reporting criteria and associated metrics for use by internal management as well as assistance with required regulatory filings.
* Track Purchase Orders and ensure appropriate funding levels exist for administrative costs for CAP and Operation Share.
* In coordination with the Finance Team, assist with completion of annual budget templates for Universal Service Programs. Once budgets are approved and finalized, assist with tracking monthly variances.
Customer Program Execution:
* Ensure various marketing campaigns identified in UGI's Consumer Education & Outreach Plan filed with the PUC are completed in a timely and accurate manner. Examples include but are not limited to; twice a year marketing for Self-Reported Low Income CAP enrollment and other targeted campaigns as needed, such as LIURP targeted messaging. Utilize SAP reporting functionality to generate targeted customers lists and partner with Digital Marketing Team to create and deploy marketing campaigns. Assist with the development of metrics to evaluate the success of the campaigns.
* Additional duties as required. Manage contracts for CAP and Operation Share. Attend and participate at industry events such as PUC BeWise and Energy Association of Pennsylvania monthly meetings and annual conference. Consolidate and analyze Universal Service Program data, metrics, and create Power Point presentation slides for quarterly meetings with stakeholders and regulatory intervenors as part of the Universal Service Advisory Committee. Assist Customer Outreach Department with community (WARM) events to promote the availability of UGI's Universal Service Programs. Assist with Base Rate Case processes including, but not limited to; coordinating responses and timely submittal of discovery brought by regulatory parties.
Knowledge, Skills and Abilities:
* Analytical and program management experience preferred, familiarity with marketing strategies beneficial.
* Ability to collect, understand, and analyze customer programs and communicate to management the impact this data will have on the success of the Universal Service Programs. Experience with SAP (or similar ERP system) used to generate and analyze monthly reports and establish key performance indicators (KPIs).
* Ability to work cross-functionally and assist management drive projects to completion.
* Excellent oral and written communication skills.
* Advanced knowledge of Excel, Power Point, and Word.
Education:
* Bachelor's degree in business or marketing preferred.
* Level I - Entry level, analysis and program management experience and/or Utility experience preferred
* Level II - At least 2 years' experience working in program management, marketing, or financial analysis. Customer Program and/or Utility experience preferred.
* Position level will be commensurate with experience.
#LI-Hyrbid
UGI Utilities, Inc is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with UGI policies.
As a federal contractor that engages in safety-sensitive work, UGI cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.
Customer Support Specialist
Customer support specialist job in York, PA
Shipfusion gives brands the best tools possible for building a successful eCommerce operation. We were founded by a team of long-time eCommerce and logistics professionals who believe retailers should be able to trust their fulfillment partners as much as their in-house team.
At Shipfusion we pride ourselves on our commitment to entrepreneurship and innovation. We are always looking for individuals who share these values, and who are looking to further their careers in a unique and rapidly growing organization!
The Opportunity:
We are looking for a highly motivated Support Associate to join our Customer Success team. Reporting to the Manager, Customer Experience you will be a key part of supporting Shipfusion's clients.
In this role you will…
Handle incoming chat, support tickets and email interaction with Shipfusion clients
Assist with day-to-day aspects of Support issues and optimization of service
Facilitating support requests within Shipfusion's facilities as required
Manage orders in “Review” in Shipfusion Support Portal
Execute support tickets from start to finish
Reshipments, requests for receiving inventory, status of returns and general updates
Communicate directly with the customer and carriers regarding shipments and shipment issues
Follow up on internal order status for aged orders
Work directly with our Client Service, Engineering and Warehouse teams to ensure deliverables are being achieved
Generate and distribute reporting to the business outlining Client Support issues and metrics
Ensure the integrity and continued operation of the food safety system (SQF Program) in the event of organizational or personnel changes within the company or associated facilities.
What You'll Bring to the Team (Required Skills):
2+ years experience working in an customer service, warehousing or logistics environment
Excellent written and oral communication skills
A self-starter who is result-oriented, resourceful, innovative, intellectually curious and who takes initiative and risks.
Demonstrate strong ability to embrace and adapt to changes and learn quickly in a fast-paced environment
Strong organizational skills
Experience with Zendesk Support and Hubspot a plus but not mandatory
Why join Shipfusion?
Attractive Salary and Lucrative Compensation Plan: Earn what you deserve with our competitive and rewarding salary package.
Comprehensive Health and Dental Coverage: Enjoy peace of mind with health and dental benefits for you and your loved ones, starting from day one.
Generous Vacation Time: Recharge and explore with 15 days of paid vacation and 5 paid wellness days.
Cutting-Edge Tech Setup: Receive a brand-new MacBook shipped to you, plus a budget to personalize your workspace with peripherals of your choice.
Vibrant Company Social Events: Connect and celebrate with exciting social events that bring our team together.
Hybrid Work Opportunities: Enjoy the flexibility and convenience of working from the comfort of your home.
Exclusive Employee Discounts: Enjoy special savings with our employee discount program on your favorite products.
Calm App Subscription: Receive 100% coverage for the Calm app, providing you with resources for meditation, sleep improvement, and stress management.
Positive Company Culture: Join a workplace known for its supportive, inclusive, and dynamic culture.
High Employee Retention Rates: Be part of a company where employees are valued and tend to stay, reflecting our commitment to employee satisfaction and growth.
Compensation Range
$55,000 - $65,000 USD
Auto-ApplyDevelopment Services Specialist
Customer support specialist job in Wernersville, PA
Join a purpose-driven team at Caron Treatment Centers, where for nearly 70 years, we've been helping people find a path to recovery from addiction and rebuild their lives. We offer real careers with real opportunities for growth, comprehensive training, and a commitment to work-life balance. Our benefits include generous paid time off, company-paid life and disability insurance, professional growth and development, tuition reimbursement, a competitive 401(k) plan, and robust medical, dental, and vision plans. We're proud to foster a diverse and inclusive environment, with a culture of teamwork, compassion, and dedication to our mission. Start a career that saves lives at a company that values yours!
The Development Services Coordinator plays a key role in supporting the organization's fundraising, annual giving, and donor stewardship activities. This position is responsible for processing gifts and acknowledgments, managing tribute notifications, supporting employee campaigns, and coordinating event registrations. The Coordinator maintains accurate donor and event data within the CRM system, generates reports, assists with prospect research, and provides general administrative support to the Development team. This role requires strong attention to detail, excellent organizational skills, and the ability to work collaboratively across departments to ensure efficient and accurate development operations.
This position is full time, Monday- Friday. Candidates must have the ability to come to the Wernersville campus a few days per week. Starting salary is between $23-25/hr, depending on experience level.
Duties and Responsibilities:
Process gifts and acknowledgements for Annual Fund Program related to but not limited to direct mailings and web gifts.
Process tribute gifts and provide tribute gift notifications and mail to honorees and families.
Provide Employee Campaign support, process acknowledgments.
Supports the Development team as needed in following up on outstanding gifts. Coordinate all aspects of events registration. This includes but is not limited to recording information in the CRM system, gift entry, processing acknowledgments, providing weekly reports to event planners, maintaining event documentation, creating and managing event pages in collaboration with Regional Vice Presidents, managing registrations and RSVPs in collaboration with event planners, and closing out all programs and events as needed.
Provide periodic reports to the supervisor
Track and document patient scholarship letters for Endowed and Restricted Funds
Manage returned mail
Cross train with Development operations staff to learn all aspects of Development Services.
Maintain Development/Alumni Event Calendar/Staff Birthday list
Process department invoices
Order Office Supplies
Support prospect research initiatives as deemed necessary by the Senior Director of Development
Collaborates with Database Administrator & Analyst to maintain date integrity, including updating data in CRM on a periodic basis.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Physical Requirements:
The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Must be able to lift 20 lbs.
Ability to walk up/down steps daily
Education, Experience and Qualifications:
High School Diploma or equivalent, Bachelor's degree preferred
3-5 years of professional administrative experience, including data entry, and organizational work.
Experience in development services and/or using Raisers Edge database is strongly preferred.
Proficient using Microsoft Word, Excel and Outlook and Teams.
1 year of continuous sobriety is preferred, if in recovery.
Knowledge, Skills and Abilities
Excellent communication skills including writing, proof reading, and speaking.
Ability to manage multiple projects and work assignments from a variety of staff.
Excellent interpersonal skills both in person and by phone, with a high degree of professionalism.
Excellent organizational skills and attention to details.
Deposit Services Specialist
Customer support specialist job in Mount Joy, PA
The Deposit Services Specialist I is responsible for the overall day-to-day operational functions of the Deposit Services department while providing support to branch offices and other internal departments. This position follows applicable regulations as they apply to processes within the Deposit Services department while analyzing reports and requests.
Essential Functions
* Ensure compliance with IRS regulations
* Ensure compliance with third party vendors
* Identify and resolve Customer Service issues
* Provide excellent customer and business unit support
* Perform critical account maintenance to deposit account
* Perform CIP review on all new CIF records
* Review and analyze deposit account reports to ensure compliance with policy and procedures
* Ensure compliance with Reg D limitations on savings products
* Responsible for Safe Deposit product and service
* Input data into related banking systems
* Ensure all performance standards are met
* Maintain appropriate departmental records and reports
* Perform product and service development related tasks
* Interact with other business units within Northwest, vendors, and/or business partners
* Partner with co-workers and other departments appropriately
* Protect the security of all information appropriately
* Recommend improvements to procedures
* Recommend product/delivery enhancements
* Attempt to exceed production expectations
* Ensure total quality of work performed
* Recommend quality control enhancements
Additional Essential Functions
Essential Functions
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Work as part of a team
* Work with on-site equipment
Additional Responsibilities
* Complete other duties and special projects as requested by management
Safety and Health for those without supervisory duties
* Abide by the rules of the safety and loss prevention program
* Perform work tasks in a safe manner
* Report any and all injuries to supervisor
* Know what to do in case of an emergency
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
High School Diploma or equivalent
Work Experience
Less than 2 years Deposit Services experience
2 - 6 years Related banking experience
2 - 6 years Technological/relevant experience
General Employee Knowledge, Skills, and Abilities
* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas
Additional Knowledge, Skills and Abilities
Knowledge of job specific banking products and services
Knowledge and understanding of deposit products and bank policy and regulations around each product
Knowledge of core operational systems and processes
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
Auto-ApplyCustomer Service/Service Advisor
Customer support specialist job in Myerstown, PA
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about Boss Shops range of services and contacting customers to update them about their vehicle's repair status.
Pay Range: $16.00 - $25.00 per hour depending upon qualifications and experience.
Bosselman has many benefits to offer you that you will not find anywhere else like:
Paid vacation
401K and matching contributions
Health, dental and vision insurance
Short and long term disability insurance
Life insurance
A clearly defined path for growth
On-demand pay with PayActiv (access to earned but not yet paid wages)
And much more!
Bosselman offers on-demand pay (access to earned but not yet paid wages) through:
Responsibilities
Greets customers promptly and provides friendly competent customer service.
Coordinates the service center's scheduling and workflow.
Service writes for the location including but not limited to, creating estimates and work orders, finalizing payments, following all cash handling policies, and parts order and collecting for all jobs.
Answers customer questions about service outcomes and consults with the Technicians as needed.
Understands marketing and sales strategies to finalize all transactions.
Consults with Technicians about needed repairs and communicates those needs with the customer.
Comprehends the industry needs by increasing knowledge of products and services.
Understands the customer's need and be able to communicate those needs to the Technicians and vice versa.
Responsible for keeping all customer facing items cleaned, stocked, and up to date.
Responsible for receiving merchandise, stocking, and updating pricing for all showroom products.
Maintains a complete understanding of the Boss Shop Warranty process.
Assigns work to all technicians within the guidelines of the company.
Practices and adheres to all company safety policies and procedures to ensure a safe environment for employees and customers.
Reports for work in a timely manner when scheduled.
Additional Job Duties:
Assists with other duties as assigned.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience (include certs or licenses needed):
Retail or guest service experience preferred.
Minimum Qualifications:
Valid Driver's license and insurable to drive.
Able to maintain working knowledge of parts inventory.
Able to complete the Service Advisor New Team Member Training within the first 90 days of employment.
Able to work on the computer system efficiently.
Ability to read, write and perform math skills.
Must possess a positive, enthusiastic attitude.
Must be flexible with the ability to adapt to change when required.
Demonstrates excellent communication skills.
Ability to work a flexible schedule to meet the needs of the business, may require weekends and evenings.
Must have reliable transportation and phone.
Must be able to communicate in English. - IF APPLICABLE
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.
Physical Requirements: The physical demands described here are representative of those that must be met by the Service Advisor to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.
The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is required to frequently stand, walk, use hands and fingers, handle or feel, reach with hands and arms, talk, and hear; occasionally sit, climb, or balance, stoop, kneel, crouch or crawl.
Auto-ApplyCustomer Support Associate IT DuBois IT Bldg
Customer support specialist job in Gap, PA
Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. THE CUSTOMER SUPPORT ASSOCIATE WILL PROVIDE FIRST LEVEL IT SUPPORT TO CUSTOMERS, ASSISTANCE TO THE MICROCOMPUTER ASSOCIATES AND WORK ON PROJECTS ASSIGNED BY THE IT DIRECTOR.
QUALIFICATIONS:
* Education: MINIMUM HIGH SCHOOL DIPLOMA OR EQUIVALENT REQUIRED AND CURRENTLY ENROLLED INTO AN ASSOCIATE'S OR BACHELOR'S DEGREE IT PROGRAM. IF ENROLLMENT CEASES EMPLOYMENT WILL BE SEPARATED.
* Required skills: VALID PA DRIVERS LICENSE. KNOWLEDGE OF MICROCOMPUTERS AND PRINTERS.
* Preferred Skills: ONE YEAR PRIOR EXPERIENCE WORKING IN HEALTHCARE.
WHAT WE OFFER:
* Competitive Compensation based on experience
* Shift Differentials
* Professional Development
* Supportive and Experienced Peers
BENEFITS:
* Medical, Dental, and Vision offered the first month after start date
* Paid Time Off
* 403(b) retirement plan with company match
* Flex Spending Account
* 25% discount on all services at Penn Highlands Healthcare facilities
* Employee Assistance Program (EAP)
* Health & Wellness Programs
Auto-ApplyCustomer Service Representative
Customer support specialist job in Reading, PA
The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers.
Areas of Responsibility:
Responsible for specific accounts
Receives orders from customers via EDI, email, phone, or fax
Review/approve incoming orders
Places in schedule and monitors activity from beginning to end
Provide response to customers within 2 hours of notification of receipt and/or solution
Create, review and provide sales order confirmations to customers/sales as required
Create booking information at the time of order entry, monitor and advise if any changes to the schedule
Works with customers on any and all sample requests
Provide and hold weekly updates with customers
Provides help to a new customer set up with sales
Manage customer complaints/quality issues
Pricing management within guidelines as set forth by management
If there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late.
Capture and provide customer OTIF
Helps investigate all customer payment issues and works with other departments to process
Source existing inventory to incoming orders where applicable to reduce machine time
Creative problem solving and ability to manage many issues at
Review check credit vs limits on the order entry
Education & Certifications
· BS in Business and or Supply Chain functions
· 3 - 5 years of related experience in a customer service
Qualification & Experience
· Solid organization skills with the ability to meet multiple deadlines
· Strong skills in Excel, Outlook, and Microsoft Access
· Seeks opportunity for continuous improvement & resilient
· Ability to multi-task in a fast pace environment & work well under pressure
· Independent worker, self-directed and adaptable to change
Behaviors
· Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills
· Previous experience with ERP systems is preferred
· Strong phone contact handling skills and active listening skills required
· Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to multi-task, prioritize, and manage time effectively
Rehash Specialist - Call Center
Customer support specialist job in Lancaster, PA
Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for!
WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another.
WHO WE ARE
We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship.
We want people who embody our core values and want to be the B.E.S.T.
Be A Solutionist - They focus on outcomes not obstacles and seek improvement.
Expand Your Boundaries - They desire personal and professional growth and new perspectives.
Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else.
Trustworthiness - They are dependable and maintain integrity.
WHAT'S NEXT
Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger!
Responsibilities
Setting/Re-setting quality appointments
Set follow up appointments for calls that did not close at the initial visit
Handle inbound and outbound client calls in a timely manner
Follow company's call center scripts
Work with the client to verify or clarify information
Build relationships with customers based on trust and reliability
Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
Requirements
Lead generating experience is a MUST
Exceptional customer service skills
Excellent organizational and multitasking skills
Superb verbal communication skills
Proficiency with computers, particularly CRM software and Microsoft Office Suite
Strong critical thinking and decision making skills
Bilingual speakers preferred
Benefits
401K Match
Paid Training
Paid Time Off
Paid Holidays
Company Events and Trips
Powered by JazzHR
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Part Time Customer Service
Customer support specialist job in Lancaster, PA
Job Description
Are you seeking a dynamic and energetic team environment? We are excited to invite you to join us as a Part-Time Customer Service Associate at The UPS Store. In this role, you will be an integral part of a team dedicated to delivering exceptional customer service to our retail clients by efficiently receiving and processing packages for UPS shipments. Your duties will also include operating office equipment such as copiers, fax machines, binding machines, laminators, and point-of-sale systems. You will confidently guide our valued customers by providing accurate information about our wide range of products, services, and best-value options, drawing on your knowledge of industry best practices. The ideal candidate will have prior retail sales experience, strong computer and internet proficiency, and a high school diploma or GED. You should possess a friendly and genuinely helpful attitude, maintain a professional appearance, and be a quick learner eager to master all facets of the business in the shortest time possible.
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone skills
Strong verbal and written communication skills, including spelling and math
Prompt, reliable, and responsible
Able to lift 40+ pounds
Willing and able to work 25 to 30 hours per week for a 7-day work week
Available to work weekends
Customer Service Coordinator - Full Time
Customer support specialist job in Thorndale, PA
Customer Service Coordinator Department: Donated Goods Retail Reports to: Store Manager Status: Non-Exempt Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.
Summary
Work with store leadership to assist in the front-end operations or anywhere assigned to assist to maximize the collection, production, sales, salvage and customer service of the store. Serving customers to enrich their shopping experience within the communities we serve.
Duties and Responsibilities
* Maximize sales performance through proper rotation, displays, signage and inventory of processed merchandise. Meet or exceed sales goals on a consistent basis.
* Represents Goodwill Keystone Area in a positive manner by providing excellent customer service at all times to all customers, donors and other employees.
* Responsible for training and developing sales associates and ensure merchandising guidelines are followed throughout the sales floor.
* Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, ensuring cash handling including enforcement of cash register procedures.
* Assists with supporting the staff, enforcing and communicating Goodwill Keystone Area policies, manuals, handbooks, policies and procedures.
* Perform opening and closing of the store as assigned by the manager.
* Participate in interviewing candidate for entry level retail roles. Contribute input to and assist in administering associate evaluations. Be backup to Customer Service Manager as needed.
* Assists with ensuring and enforcing compliance with all asset protection policies and procedures. Reports problems and concerns to the Store Manager and/or Regional District Director in the absence of the Store Manager.
* Supports and promotes organizational programs and special events as required.
* Perform any other assignments designated by management team.
* Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
* Communicates progress, problems, and concerns to the Store Manager.
Positions Supervised
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
Donor Service Representative
Merchandise Processor
Sales Associate
Utility Associate
#INDGLP
Qualifications
Education and Experience
* High School Diploma or GED equivalent; or three (3) years related experience.
* Supervisory experience preferred but not necessary.
* Previous retail experience preferred.
* POS and basic computer experience preferred.
Skills/Abilities/Qualifications
* Must be able to work in an open warehouse environment being exposed to various weather and temperatures.
* Must exhibit a high level of integrity and business ethics.
* Meet qualitative and quantitative performance standards as established by the company.
* Must be able to continuously perform repetitive work at a set pace.
* Ability to communicate effectively, strong interpersonal skills and possess the ability to hear, speak and write.
* Must have basic math skills.
* Must be able to work a flexible schedule to include weekends and evenings.
Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
Customer Service Agent
Customer support specialist job in Ephrata, PA
Levi's Building Components, a leader in the metal roofing accessories industry is looking for the right person to join our expanding team. We are looking for a Customer Service Agent whose main responsibility would be receiving inbound calls, emails, and other forms of communication from customers and responding accordingly. Other key responsibilities would include.
Providing exceptional customer service to existing customers, prospects, team members, and vendors
Performing administrative duties accurately while remaining organized
Building client relationships that are genuine, supportive, and represent the company philosophy, mission, vision, and goals
Making outbound phone calls to customers to communicate product offerings, sales, and promotions
Collaborating on projects and assignments to assist the growth of the department and company
The ideal candidate would possess the following skills:
Experience with various software applications to include the Microsoft Office Suite
The ability to work in a team atmosphere and be a team player
An outgoing and pleasant demeanor
Ability to communicate clearly and concisely via all platforms (phone, email, text, etc.)
Willingness to adapt to any situation and improvise accordingly
Comfortable with having a varied workload that can fluctuate daily
Strong attention to detail
Expected hours: 7 am - 5 pm
Levi's Building Components offers the following benefits:
Generous profit-based bonuses
Health, Dental and Vision Insurance
401k with match
PTO and paid holidays
Tenure awards and company sponsored trips
Biannual employee reviews with raise opportunity
Free company apparel
Flexible Schedule Options
Compensation: $18.00 - $19.00 per hour
Levi's Building Components is a nationally recognized Metal Roofing Accessories supplier founded in 1978 on Christian principles. They service distributors and wholesalers across the US and Canada. Levi's Building Components continues to experience consistent growth not only as a business but as a leader in their industry.
Auto-ApplyClient Account Specialist - Environmental Lab Services
Customer support specialist job in Reading, PA
Full-time Description
Drive Exceptional Client Delivery Across Laboratory and Field Operations
Are you a detail-oriented, solutions-driven professional who excels at coordinating workflows, supporting clients, and ensuring smooth operational delivery? SPL is seeking a highly organized Client Account Specialist to oversee client projects and ensure timely, accurate, and compliant service delivery in Reading, PA. In this role, you will serve as a primary liaison between clients and internal field and laboratory teams-coordinating projects, managing documentation, and supporting mission-critical environmental and measurement workflows.
If you're ready to elevate service performance, build strong client relationships, and support essential environmental operations, this is the opportunity for you!
Please Note:
This is a Project Manager role that
supports environmental testing, laboratory operations, and client project coordination.
This is not an IT or software project management position
.
What You'll Do
Serve as the primary point of contact for assigned clients, ensuring timely and professional communication;
Manage client setup in LIMS, CRM, and related systems;
Coordinate sample workflows and deliverables across field teams, laboratory teams, and internal groups;
Review work orders for accuracy and ensure proper project setup and documentation;
Conduct final review and release of reports, invoices, EDDs, and other deliverables;
Deliver accurate, complete client outputs-including supplies, pickups, reports, and data-within required turnaround times (TAT);
Notify clients of results exceeding regulatory limits within one (1) hour of LIMS review;
Ensure alignment with client-specific regulatory programs, analytical methods, and reporting requirements;
Maintain working knowledge of laboratory methods, accreditation requirements, QA/QC standards, and subcontractor capabilities;
Support onboarding, planning meetings, site visits, and laboratory tours;
Communicate project needs, issues, and updates between clients and internal teams;
Assist with shared Client Services activities and provide coverage during peak workloads or absences;
Contribute to process improvement initiatives and internal project teams;
Perform other duties as assigned.
Why You'll Love Working Here
Competitive salary with performance-based advancement opportunities;
Medical, dental, and vision insurance;
Paid parental leave for both parents;
Employee Assistance Program (EAP);
401(k) with company match;
Paid time off + paid holidays;
Monthly cell phone reimbursement.
Requirements
What You'll Bring
Bachelor's degree in science, business, or related field or equivalent combination of education and experience;
3+ years of customer service experience in a technical, environmental, or laboratory setting;
Experience coordinating operational workflows or client projects;
Proficiency in Microsoft Office and Quickbooks;
Strong communication, organization, and problem-solving skills
Proficiency in Microsoft Office; experience with LIMS or CRM systems strongly preferred;
Ability to manage multiple priorities with accuracy and attention to detail.
What this role is not:
An IT, software, or technical project management position;
A systems implementation or Agile/Scrum role;
A coding, development, or tech delivery job.
Your Schedule & The Fine Print
Full-time position following a standard Monday-Friday schedule;
Flexibility to work beyond scheduled hours and provide after-hours phone support for urgent client or internal situations as required;
Must be able to travel locally for client visits, meetings, or training activities, as needed.
Our Commitment to Diversity & Inclusion
At SPL, we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer, committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs, in accordance with applicable laws. If you need assistance or an accommodation during the application process, please let us know.
Visa Sponsorship
At this time, SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding, and we encourage you to explore other opportunities with us that may be a fit in the future.
Business Service Specialist
Customer support specialist job in Morgantown, PA
Company Cox Automotive - USA Job Family Group Business Operations Job Profile Business Services Specialist II Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Job Description
The Fleet Operation Support Specialist is an administrative and operational role that primarily focuses on coordinating fleet maintenance, vehicle assignments, documentation, scheduling, tracking, vehicle compliance, database accuracy, and cost controls. The Support Specialist provides exceptional customer service, collaborates with team members, customers and outside vendors ensuring timelines are met, vehicles are compliant, and department KPIs are maintained.
Duties and responsibilities
* Perform various clerical and administrative duties relating to the Fleet Management program fulfillment.
* Maintain vehicle files, records, billing files, invoice payments, outside vendor, and service provider relationships.
* Maintain detailed accurate, up-to-date information for assigned vehicles via Fleet Management systems including assignments, service requests, registration data, repair, and service records in compliance of State, Federal, and other regulations.
* Analyze, manage, and report customer vehicle information/ shop throughput via daily report and query capabilities.
* Work with customers, both internal and external, to resolve escalated service issues and support during catastrophic events.
* Work with manager to utilize team resources to ensure efficiency, quality work product, and effective customer service against key performance indicators.
* Work with Leader to achieve customer's expectations of department deliverables through proactive communications, establish and maintain relationships with customers.
* Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
* May be required to provide detailed vehicle information to support utilization and reliability.
* Utilize the fleet asset maintenance systems to monitor and track vehicle repairs.
* Communicate and schedule repairs/enhancements with Fleet Services management and location Technicians.
* Monitor vehicle through Fleet Services fulfillment process to ensure timeline commitment is met. Review completed work ensuring customer quality standards are achieved and/or exceeded. May follow up with customer to confirm completion and satisfaction.
Minimum qualifications include:
* High School Diploma/GED and 3 years' experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
* Strong proficiency with computers, Microsoft Office programs, and internet-based applications
* Self-motivated, able to manage expectations, prioritize work to meet deadlines, and work under pressure in a fast paced, high-energy environment.
* Ability to perform data analysis and make recommendations on changes to policies, procedures, processes, or methods as needed.
* Ability to maintain accurate records, asset inventories and to create/analyze reports.
* Strong people skills and the ability to effectively communicate with peers, business partners, and leadership.
* Ability to interact with internal and external business partners supporting corporate policy, standards, processes, and procedures.
* Proficient in understanding, analysis, and management of vehicle information to provide recommendations.
* Works well in a team environment by supporting departmental initiatives and goals.
* Provide excellent customer service, organizational skills, and communication skills (written and verbal)
* Ability to sit or stand for prolonged periods of time.
* Ability to perform repetitive data entry tasks, manual dexterity.
* Travel is isolated to nearby customer locations within assigned region.
* Occasional exposure to weather conditions, fumes, and noise
Preferred qualifications include:
* Associate degree or 5 years fleet experience preferred.
* Works well in a team environment by supporting departmental initiatives and goals.
* Knowledge of federal, local, and state laws within region to support compliance of all vehicles related records.
Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Benefits
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Auto-ApplyBi-lingual Support Services Specialist (Human Services)
Customer support specialist job in Lititz, PA
Have you been searching for a job that has meaning? Want to make a real difference in the lives of others?
If you answered yes to any of these questions, then keep reading!
Want to work for a company that….
Was recently named a PA Best Place to Work.
Welcomes both entry level and experienced individuals.
Creates systems like
UCP Listens
to encourage and collect anonymous feedback from all staff.
Commits to an open-door policy so that problems are heard and addressed in a timely fashion.
Recognizes you for your hard work and success and allows for peer-to-peer recognition.
Creates opportunities for you to grow your income and knowledge through programs like
UCP's Career Pathfinder
.
Rewards you for referring your friends and family to join our team, how's an extra $1,000 sound?
Provides you with a comprehensive paid orientation to equip you for success.
Provides a variety of schedule options to fit your lifestyle.
Recognizes, embraces, and values everyone's unique diversity.
Who are we?
At UCP Central PA, we share a passion and a purpose: to empower people of diverse abilities to live a meaningful life through innovative support and services. We also work to relentlessly pursue a vision of communities that embrace the abilities of every individual. If you would like to start an exciting job with a company committed to excellence and innovation, all while doing what we do, please consider joining the UCP of Central PA team!
When it comes to where you work, we know you've got choices…here's what we provide:
Position Status: Full-time
Schedule: 37.5 + hours per week, Monday-Friday 8:00 AM - 4:00 PM
Benefits may include: Medical, Prescription, Dental, Vision, Retirement Plan with Company Match, Life and Disability Insurance, Company Contributions to Your Health Savings Account, Paid Time Off, and more!
Same day pay available with Tapcheck!
As a non-profit employer, UCP participates with the Federal Student Loan Forgiveness Program - full-time employees may be eligible for the remaining balance on their Direct Loans to be forgiven!
Responsibilities
Here's what to expect as a Bi-lingual Support Services Specialist:
Build and maintain positive relationships with individuals, families, Managing Employers, and Support Service Professionals.
Collaborate with public and community agencies to strengthen service partnerships.
Meet regularly with Managing Employers to review satisfaction, service delivery, and ensure all required paperwork is complete.
Participate in Individual Support Plan (ISP) meetings and team meetings to ensure services align with individual needs.
Maintain and distribute daily activity and transportation logs, tracking individual outcomes and required documentation.
Provide initial and ongoing training for individuals, Managing Employers, and Support Service Professionals.
Review and audit daily logs for accuracy, proper documentation, and service utilization. Address concerns as needed.
Document all communications related to Agency with Choice services.
Qualifications
Minimum requirements as a Bi-lingual Support Services Specialist:
18 years of age
Bilingual in Spanish and English (required)
High school diploma or General Education Development (GED)
6 months to 2 years of related job experience
Valid driver's license with at least 6 months of driving experience
Access to a vehicle with valid insurance, registration, and inspection
Knowledge of individuals with intellectual and developmental disabilities and/or autism
Ability to communicate, read, write, and understand the English language
Preferred, but not required:
Associate's degree or related certification
2 to 5 years of related experience
Knowledge of human services regulations (i.e., Chapter 2380, 6100, 6400)
If you are still reading, we should talk! Apply today, we would love to hear your story and share ours.
UCP Central PA is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to
*********************
.
#ucpsj2500
Auto-ApplyCustomer Service Coordinator $18 hourly
Customer support specialist job in York, PA
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success!
Expectations:
* Schedule & confirm customer repair service calls.
* Coordinate & communicate with repair technician.
* Work independently to resolve customer service issues.
* Adhere to proper Warranty and protection guidelines.
* Serve as liaison between customers and the repair technician.
* Complete reports and other tasks/assignments as required.
* You must have excellent listening skills and the ability to work independently and with a team.
* Perform additional functions that may be assigned at the discretion of management.
Qualifications:
* Excellent phone etiquette
* Interpersonal skills
* Strong computer skills
* Excellent time Management
* Ability to work independently
* Ability to multi-task
* Customer service skills
* Experience in a fast-paced environment
* Prior call center experience and prior dispatcher experience is preferable.
* High School Diploma or equivalent
* Able to work day, night and weekend hours
Raymour & Flanigan proudly supports a drug and smoke free work environment.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.