Customer support specialist jobs in Lawrence, KS

Join a growing consulting company that is fun, flexible and passionate about helping our clients (some of the world's most recognizable brands) define and realize business benefits through strategy, research, best practices, process improvements, and tools. We are seeking a versatile Customer Experience Consultant who combines a passion for customer experience with strong analytical skills. The ideal candidate is a strategic thinker and a hands-on executor, equally comfortable leading client workshops, conducting qualitative interviews, analyzing voice of the customer (VoC) feedback, and developing data visualizations that bring insights to life. Responsibilities (other duties may be assigned) Customer Experience Strategy Lead and support CX engagements, including journey mapping, current state assessments, and roadmap development. Participate in executive interviews, employee/customer focus groups, and client workshops to discover challenges and define future-state experiences. Identify CX opportunities using VoC, customer behavior data, and industry benchmarks. Develop and deliver client-facing materials including CX roadmaps, governance frameworks, and communication strategies. Define KPIs and success measures for customer experience initiatives. Data Analysis & Insights Collect, clean, and process structured/unstructured data from multiple sources (surveys, CRM, operational data). Perform Exploratory Data Analysis (EDA) to identify patterns and trends relevant to CX. Create dashboards and reports in Excel or data visualization tools to support storytelling and decision-making. Analyze qualitative data using synthesis techniques to generate actionable insights and support strategic decision-making Apply statistical techniques to support recommendations. Translate insights into compelling stories that influence client decisions. Qualitative Research Conduct qualitative research studies, including in-depth interviews and focus groups to uncover user needs, motivations, and behaviors. Analyze qualitative data using thematic coding and synthesis techniques to generate actionable insights and support strategic decision-making. Develop discussion guides, and stimuli to support exploratory, concept testing, or journey-mapping research. Collaborate with stakeholders to translate research findings into compelling research reports with key insights and actionable recommendations. Cross-Functional Consulting Collaborate with business, product, and IT stakeholders to align customer strategies with data capabilities. Identify and resolve data quality issues impacting business insights. Balance multiple projects while delivering high-quality, on-time deliverables. Ability to work independently and be resourceful. Contribute to proposal development and client presentations as needed. Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's or Master's degree from an accredited college or university. 4+ years of experience in consulting, customer experience, or strategy. 2+ years of experience in data analysis, business intelligence, or data storytelling. Experience conducting or supporting primary and secondary customer research. Strong written and oral communication skills. Advanced Proficiency in Microsoft Excel, PowerPoint, and visualization tools. Understanding of survey methodologies, sampling, and data weighting. Understanding of statistical methods. Experience with VoC and/or Experience Management platforms (e.g., Qualtrics, Medallia) preferred. Willingness to travel up to 50%. This is a full-time salaried W2 position with our company, including very competitive benefits and a great team to work with! Salary Range: $90,000 - $110,000 Andrew Reise Consulting is a leading provider of customer experience solutions. We are committed to helping clients align their product and service delivery experience with the wants, needs and expectations of their customers. We work with clients to build customer experience strategies tailored to enhance the full customer lifecycle. Our strategy development offering is built on decades of experience working with Fortune 500 companies across industries to grow broader, deeper and longer customer relationships. Our strategies and solutions are designed to put clients first and deliver practical solutions to improve their bottom-line. We start with strategy, but recognize the value of excellence in delivery. Our experienced consultants anticipate critical situations and are prepared to combat the typical pitfalls of customer experience programs. Above all else, we believe in solving problems, and are prepared to take on the most complex issues standing in the way of our client's customer experience goals. Andrew Reise is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination.

Job DescriptionDescriptionBe the welcoming face and first point of contact for our organization-and help create a positive experience for every visitor and caller. Schedule: Monday-Friday, 9:00 am - 6:00 pm. Are you a friendly, organized professional who thrives in a fast-paced environment? We're looking for a Customer Relations Specialist (CRS) to be the welcoming face of our clinic and a key part of our integrated care team. As a CRS, you'll greet patients, manage check-in and check-out for appointments (including primary care, dental, behavioral health, and specialists), verify insurance and demographic information, and collect co-pays. You'll also support day-to-day clinic operations to ensure things run smoothly and efficiently. This is a great opportunity for someone who enjoys helping others, working on a team, and making a difference in the patient experience from the very first interaction. Key Responsibilities Greet patients and provide excellent customer service at every visit Manage appointment check-in/check-out, including verifying insurance and demographics Collect co-pays and complete necessary paperwork Answer phones, direct messages, and assist with scheduling Keep the front office and waiting areas organized and welcoming Enter data accurately into electronic health records (EHR) Travel to nearby clinic locations as needed Maintain strict patient confidentiality and follow HIPAA guidelines Requirements, Skills, Knowledge and Expertise High School/GED preferred At least one year experience in customer service required A valid driver's license and agency established minimum automobile coverage required This Role Is a Great Match for Someone Who: Possesses strong communication and organizational skills Is comfortable in a high-traffic, patient-facing role Is detail-oriented with basic computer and data entry skills Willing to travel locally between clinic sites if needed

TFL, a leading live entertainment and technology company, has a fantastic opportunity for a Customer Experience Coordinator to join our team on-site at our headquarters located in Overland Park, Kan. (Tickets For Less) At TFL, we are passionate about creating Memories For Life for sports fans, music lovers and event goers across the country. We work directly with sports properties, professional teams, college athletic departments, venues, fans, and partners to improve the event going experience and drive event attendance. Our unique distribution model creates quick and convenient access for event goers across the country and ensures that teams and rights holders maximize fan access and event revenue. As a Top 10 ticket reseller in the country, TFL offers employees a front row seat into the ever-evolving ticketing industry. On top of that, we love to have fun! From an open and inviting work environment to multiple staff perks, TFL is a great place to work. With our headquarters located in the greater Kansas City-area, TFL is proud to celebrate 20 years of providing high-rated service to the local community. Recently named to the KC Business Journal's Top 150 Private Companies List, we have achieved tremendous growth post-pandemic. Fueled by recent acquisitions, we have expanded our retail customer base in strategic markets, and now have offices in Tuscaloosa, Ala. and Omaha, Neb. Reports to: Director, Customer Experience Responsibilities & Job Duties (include, but are not limited to): Provide best-in-class service to our TFL retail and private-label customers through all available means of communication Work in the Point-of-Sale system to assist customers on ticket purchases and delivery Deliver industry-leading customer experience with tone, empathy, confidence and attention to detail Develop and create solutions to customer issues efficiently and effectively Execute CRM strategy, effectively maximizing HubSpot capabilities Utilize Customer Relationship Management tools for recording customer communication and interactions Ensure proper procedures for all interactions Work collaboratively with other team members to achieve departmental and company goals Actively contribute ideas and potential improvements to team members and management Proactively engage in protecting company assets through vigorous fraud prevention and cash handling procedures, actively assessing credit card misuse or abuse Qualifications: Bachelor's degree in a related field preferred Ability to successfully complete a standard background check Must have a passion for sports and/or live entertainment Retail, travel, event, sports or live entertainment experience considered a plus Excellent verbal and written communication skills Self-motivation, attention to detail and strong organizational skills required Must be able to work independently and as part of a team in a group setting Strong ability to multi-task Must be available to work under pressure in a fast-paced environment Must have an eye for detail Benefits: Competitive salary Discretionary performance bonuses 401k with company match Unlimited vacation Medical/Dental/Vision insurance Long-term and short-term disability Life insurance Paid parental leave Perks: $1,000 employee ticket credit Company outings to local live events, including Suite tickets to Kansas City's premier events Company kitchen including complimentary breakfast, lunch, snacks and drinks for employees daily Company happy hours Employee referral program Casual Dress Code Please note: We are not seeking assistance from third-party agencies or recruiters at this time. Direct applicants only, thank you!

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Wed-Sat 10pm-9am EST (4 10 hour days)** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Job Title: Customer Engagement Specialist Job Type: Full Time If you are passionate about the automotive world, we want you to join the team at Olathe Ford Lincoln! We're looking for individuals who are eager to contribute to our mission of providing extraordinary experience for every customer. This is your opportunity to be part of a top-tier team that is dedicated to excellence. Apply today and start making an impact with us! Job Responsibilities: · Contact potential customers via phone, email, and chat · Qualify leads and set appointments for the sales team · Follow up with existing leads and nurture relationships · Maintain accurate records of customer interactions and sales activity · Work collaboratively with the sales team to meet and exceed expectations Qualifications · Excellent communications and interpersonal skills · Strong organizational and time-management abilities · Experience in sales or customer service is a plus · Ability to work independently and as part of a team · Proficiency with CRM software is preferred Benefits: · Health, Dental, and Vision Insurance · Company Paid life Insurance · 401k with Company Match · Paid Personal Days · Paid Vacation Days · Paid Holidays · Paid Volunteer Day · New Car Discounts · RV Discounts for renting and buying · Discounts on Products and Services We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn! Shift Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday. What You'll Do As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization. Your day-to-day might include: Talking to customers and our sales team by phone or email Placing and tracking product orders Providing accurate information about our tools and equipment Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work Learning about products and recommending solutions based on customer needs What We're Looking For We don't expect you to know everything on day one. We do expect: A high school diploma or GED A desire to build a long-term career with a stable, respected company Clear communication skills and a helpful attitude Attention to detail Proficiency typing and using computers The ability to work well in a team and stay organized in a fast-paced environment Reliability. You show up on time, ready to contribute What You'll Get We believe in rewarding our employees for their hard work and dedication: Competitive hourly pay Full benefits starting on your first day (medical, dental, vision) Paid time off and sick leave after 90 days 401(k) with company match and immediate vesting Employee discounts on Husqvarna products Paid parental leave (up to 12 weeks) Education assistance to help you grow your career Support for first-time homebuyers Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications

Are you looking for a chance to grow your career with a company that invests in your future? Husqvarna Construction is hiring Customer Solutions Representatives to join our friendly, supportive team in Olathe, KS. This is a great opportunity for someone who is reliable, detail-oriented, and enjoys helping people. No previous experience in customer service or call centers is required. We're looking for positive attitudes and a willingness to learn! Shift Our CSRs enjoy daytime working hours (with 8-hour shifts between 7:00 a.m. and 6:00 p.m.), Monday - Friday. What You'll Do As a Customer Solutions Representative, you'll be one of the first voices our customers hear. You'll support them with product questions, order processing, and shipment updates, all while learning valuable skills and growing within our organization. Your day-to-day might include: * Talking to customers and our sales team by phone or email * Placing and tracking product orders * Providing accurate information about our tools and equipment * Using systems like email, CRM, SAP/ERP, and Microsoft Office to support your work * Learning about products and recommending solutions based on customer needs What We're Looking For We don't expect you to know everything on day one. We do expect: * A high school diploma or GED * A desire to build a long-term career with a stable, respected company * Clear communication skills and a helpful attitude * Attention to detail * Proficiency typing and using computers * The ability to work well in a team and stay organized in a fast-paced environment * Reliability. You show up on time, ready to contribute What You'll Get We believe in rewarding our employees for their hard work and dedication: * Competitive hourly pay * Full benefits starting on your first day (medical, dental, vision) * Paid time off and sick leave after 90 days * 401(k) with company match and immediate vesting * Employee discounts on Husqvarna products * Paid parental leave (up to 12 weeks) * Education assistance to help you grow your career * Support for first-time homebuyers Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Founded in 1689. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law. Last date to apply: We are continuously accepting applications

7 AM - Monday - Friday The purpose of this role is to meet customer needs through delivering snack and beverage products to assigned customer, and merchandising product in a manner to increase sales. Job Duties and Responsibilities Deliver and merchandise snack and beverage products to assigned customers Display and rotate products according to Company standards Load and unload delivery truck daily Resolve discrepancies Create invoice for products sold to vending machines and collect cash Finalize end of day paperwork Establish and maintain positive relationships with customers Perform other duties as necessary Job Requirements High School diploma or equivalent A valid driver's license and safe driving record Effective oral and written communication skills Skills in problem solving, judgement and decision making Ability to provide attention to detail Ability to work with others Work Environment and Equipment Work generally takes place in customer accounts. There may be exposure to a variety of conditions at customer account, including dust and foul odors. Individuals must be able to manipulate a two-wheel dolly. Company Overview and EEO Statement LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five soft drink franchises in the Midwest, a full-line vending company, a full service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law. Disclaimer This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.

J OIN OUR TEAM Metro Supply Chain is a strategic supply chain solutions partner for some of the world's fastest growing and most recognizable organizations. We advance our customers' business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada. Main Duties and Responsibilities: Main point of contact for our customer's operational team Direct communication with customer in both written and verbal form Provide feedback / resolve operational issues Order management, tracking and troubleshooting, leveraging OMS (Order Management System) Understand and support the flow of information to customers for accounting, reporting and inventory Ensuring SKU's, PO's, Inventory, Kitting Orders etc. set-up, updated as needed Communicate and coordinate with internal team members / departments to support excellent performance for our customers Ensure accurate and timely monthly billing invoices Understand customer contracts Contribute to profitability of business with customer Maintain accurate records of customer interactions Facilitating the understanding and executing of customer operational requirements with internal team Create reports, evaluate information, track costs as required supporting the customer account Interface with third-party vendors, learning additional software processes Coordinate activities in the contact center including; updating promotions, forecasting volume, improvement of service levels by assisting in the training of call center agents Manage tasks for both internal and external projects Gather and share customer feedback Identify opportunities to continuously improve Be a goodwill ambassador for the company by courteous treatment of all customers Provide exceptional service to all internal and external customers Assumes additional related responsibilities as required Requirements: Skilled in Microsoft Office (Word, Excel, PowerPoint, Outlook) Critical thinker with strong analytical, problem solving and prioritization skills Excellent communication skills Flexible Why Join Us Work in an environment where safety is our first priority The opportunity to build a career with a growing company Medical, dental, and vision coverage for you and your family Life and disability insurance Wellness programs to support your family's well-being Company team wear allowance 401k with company match Company sponsored social events Community volunteering

Here at IAA, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth. Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com) What Do IAA Customer Service Reps Do? Provide a variety of customer support services through the mail, telephone, and direct personal contact Process orders and assignments and enter data into our internal computer systems Reference pricing and delivery information Respond to customer questions, inquiries, and requests Set up new and maintain existing records Perform word processing assignments, filing, and related clerical duties Process paperwork in preparation for auction day, securing necessary approvals Assist with other duties around the office to help out What are the Requirements? Ability to communicate comfortably with customers A phenomenal teammate, willing to assist your peers Digital literacy Time management skills Positive attitude Ability to work independently Strong interpersonal skills Professional and clean appearance We'd also love someone open to learning automobile titling as part of their development! Education and Certification Requirements: A high school diploma is awesome, but equivalent work experience would be great too! 0-2 years' previous work experience In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays and vacations. About IAA, an RB Global, Inc. company: IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois. IAA is dedicated to providing equal employment opportunities regardless of race, creed, religion, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status. IAA is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform necessary job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

We are Farmers! We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers. Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business - it's our culture! To learn more about our high-performance culture and open opportunities, check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Workplace: Hybrid ( #LI-Hybrid ) Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered. Job Summary Responsible for engaging with external customers to effectively communicate Farmers value proposition, focusing on the policy benefits and conducting thorough policy reviews. Assists customers in making informed decisions regarding appropriate coverage options and deductibles for their asset protection needs. Dedicated to delivering an exceptional service, ensuring all customer complex inquiries and policy requirements are met. Communicates with customers through various channels while adeptly navigating multiple brand systems and platforms to provide comprehensive and complex support. Provides both service and sales support. Provides peer support through on-the-job training and knowledge sharing. Role is hybrid to Caledonia, MI, Phoenix, AZ, Kansas City, KS or Dayton, OH. Essential Job Functions Explains renewal and other premium changes, educates on policy benefits, and conducts a full policy review. Receives and responds to inquiries related to insurance matters that require expert support. Interacts with customers, agents, and others to resolve complex issues regarding policy provisions and conditions. Explains premium changes. Quotes, sells, and generates premium. Analyze, clarify and resolve complex policy and account related questions from external customers. Accesses account information and communicates while working in multiple systems across all brands. Uses account information, advanced product knowledge, and knowledge of compliance or legal requirements to make appropriate recommendations. Makes decisions about ambiguous situations. Documents customer interactions and outcomes thoroughly in system, including notation and applicable data tracking. Resolves issues requiring expert support. Actively listens to customer concerns to identify trends or patterns. Recognizes opportunities for innovation and process improvement and makes recommendations to leadership. Advocates on behalf of the customer. Devises customer-centric solutions for complex insurance issues. Leads implementation of process changes. Monitors performance metrics and prepares reports. Builds and shares knowledge and acumen through self-directed learning. Stays informed about underwriting and policy guidelines and other updates including compliance and legal requirements. Continues to build personal skill set by participating in in-house or outside insurance or industry related courses or seminars as deemed necessary to expand product and system knowledge. Stays current with relevant product(s), which includes all specialty lines. Champions change initiatives and fosters acceptance and support for these changes within the team. Physical Actions Job is performed in-person at a Farmers office or virtually at an approved alternative work location. The physical work environment is indoors and climate-controlled with adequate lighting and ventilation. Normal and customary distractions include background noise produced by office equipment and chatter among people, as well as interruptions. Frequently sits for prolonged periods of time, up to a full shift. Occasionally moves about the workplace including, navigating stairs, ramps, and level or uneven surfaces. Occasionally moves, pushes, pulls, lifts, carries, and/or places objects or materials weighing up to 25 pounds without assistance. Frequently uses shoulders, arms, hands, and fingers to manipulate equipment, tools, and objects necessary to perform job duties. Frequently performs fine motor tasks such as typing, mousing, or writing, up to a full shift. Rarely performs movements such as bending, stooping, crouching, kneeling, twisting, and reaching overhead or below the knees. Possesses clear vision, with or without correction, to visually read and verify information. Relies on depth perception and peripheral vision to navigate the work environment visually by identifying barriers, changes in terrain and locating objects. Possesses adequate hearing, with or without correction, to communicate with co-workers, respond promptly to auditory signals or alarms, and discern sounds essential for maintaining safety and productivity in the workplace. Jobs in this category require rare, if any, travel. Education Requirements High School Diploma or equivalent required. Property and Casualty license required. Candidates must currently hold a Property & Casualty license or be willing to obtain one. Farmers will provide support and resources to help qualified candidates earn their license. Ability to be appointed to sell insurance in all states required. Experience Requirements 2 years of experience in insurance or related field required. Experience providing advanced customer support within a high-volume, complex environment preferred. Benefits Farmers offers a competitive salary commensurate with experience, qualifications and location. o DC/NJ/NY/OH Only: $27.04 - $45.90 The starting hourly pay for this role is $27.38-$30.29, based on location. Bonus Opportunity (based on Company and Individual Performance) 401(k) Medical Dental Vision Health Savings and Flexible Spending Accounts Life Insurance Paid Time Off Paid Parental Leave Tuition Assistance For more information, review “What we offer” on https://*********************************/#offer Job Location(s): US - KS - Kansas City, US - KS - Olathe, US - KS - Shawnee, US - MO - Kansas City Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly. Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws. Want to learn more about our culture & opportunities? Check out ********************************* and be sure to follow us on Instagram, LinkedIn, and TikTok. Spokane, WA only: Residents who prefer not to provide their address click here to submit your resume via email: *******************

Duration : 6 Months (Possible Extension based on the business needs) Job Title : Call Center Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday Job Description: Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision. Essential Duties and Responsibilities 1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include: • Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries. • Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. • Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care. • Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes • Educator: Complete patient teaching in relation to the use of products 2. Participates in program specific customer meetings and training sessions. 3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests. 4. Performs special projects and performs other duties as it pertains to specific contract performance. Other Job Functions Performs other related duties as assigned or requested. Scope of Position Responsibilities For Funds, Costs or Profits: NA For Supervision: NA For Internal and External Relationships: Responsible for customer and patient interactions. Scope of Position Responsibilities, Continued For Organization Influence: Limited - Works within the guidelines of a specific program. Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director. Job Qualifications Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required. Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise. License/Certifications Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice. Additional Skills Analyze data Answer telephones Develop/maintain networks on a broad cross section Effective at group involvement Handle multiple tasks Compile data/statistics Establish filing system Input data into computer systems Use computerized spreadsheets to conduct analysis Problem solving Research information Strong communications-written and verbal Time management Effective interpersonal, negotiating and communication skills required. Computer Skills Data entry Visual concentration on computer screens Multi-user computer systems Personal Computer Microsoft Office - Word, Excel, Microsoft Office Working Conditions/Physical Demands Normal office environment Lifting under 10 pounds Ability to travel for contract requirements Qualifications RN License for Kansas Additional Information Thanks & Regards, Mahesh Kumar | Team Recruitment | Mindlance, Inc. | W : ************ ****************************

Job Responsibilities: Respond to customer queries in a timely and accurate way, via phone, email or chat Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Assist in training junior Customer Support Representatives Job Skills: Experience as a Customer Support Specialist or similar CS role Familiarity with our industry is a plus Experience using help desk software and remote support tools Understanding of how CRM systems work Excellent communication and problem-solving skills Multi-tasking abilities Patience when handling tough cases BSc in Information Technology or relevant diploma

These candidates will be responsible for filing supply requests for customers and centers, processing complaints and preparing monthly reports. Additional duties may include developing an action plan for customers, responding to and following up on customer requests, as well as various administrative dutes such as filing, faxng, processing forms, auditing documents, etc. If selected, candidates will attend a training seminar from 8:00AM - 4:30 PM (Monday through Friday) for about a month then will proceed to a work schedule of 10:30AM - 7:00 PM (Monday through Friday) **This is a 3 month contract position with possibility of full-time hire*** PLEASE APPLY WITH RESUME ATTACHED. Qualifications 3-5 years of Customer Service experience is required. Must have excellent computer proficiency. Previous call center experience is a plus. Additional Information 3+ month contract Starting at $12.00/hour DOE Monday through Friday, full-time

TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Job Description TEXT "GOMILES" to ************ to APPLY! GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites! At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all. If you love cars, enjoy serving others, and want to be active and work outside, then join us! As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers. To succeed at all of this, you must be able to: Positively and energetically engage and communicate with customers Quickly understand, retain, and follow directions and procedures-especially safety Continuously stand, move, and smile for long periods of time Also, you must: Be at least 16 years old Verify you can work in the US We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future. Compensation. Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience. To learn more about us, go to ****************** All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service. Creates a positive internal and external customer experience Promotes a culture of honesty and integrity; maintains confidentiality Takes an active role in training and mentoring Associates on front end principles Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and issues promptly, ensuring a positive customer experience Ensures Associates execute tasks and activities according to store plan; prioritizes as needed Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates Provides and accepts recognition and constructive feedback Partners with Management on Associate training needs to increase effectiveness Ensures adherence to all labor laws, policies, and procedures Promotes credit and loyalty programs Supports and participates in store shrink reduction goals and programs Promotes safety awareness and maintains a safe environment Other duties as assigned Who We're Looking For: You. Available to work flexible schedule, including nights and weekends Strong understanding of merchandising techniques Capable of multi-tasking Strong communication and organizational skills with attention to detail Able to respond appropriately to changes in direction or unexpected situations Team player, working effectively with peers and supervisors Able to train others 1 year retail and 6 months of leadership experience Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 7746 State Avenue Location: USA Marshalls Store 1265 Kansas City KSThis position has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

The Medicare Advantage Customer Experience Representative provides a world class customer service experience through resolution of complex customer inquiries from members, providers, internal customers, and other Blue Plans related to Medicare Advantage (MA). "This position is eligible to work onsite or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment." This role includes hours that can range from 8:00 a.m. to 8:00 p.m. and can include weekend hours from October 1 through March 31. This position will have a start date of approximately March 30, 2026. Why Join Us? * Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave. * Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities. * Dynamic Work Environment: Collaborate with a team of passionate and driven individuals. * Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans. * Stability: 80 years of commitment, compassion, and community * Lead and Inspire: Guide and mentor your team to achieve their full potential and success. * Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire * Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning. * Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity. Compensation Non-Exempt Grade 11 $20.96- $26.20 * Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training. The range may vary above or below the stated amounts. Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas. What you'll do Responsibilities: * Research, resolve, and respond to inquiries and correspondence via telephone, written, and email communication. Inquiries may be regarding benefits, eligibility, coverage and plan changes, payments, claims, prior authorizations, appeals, and grievances. * Resolve customer inquiries and grievances in a timely and accurate manner according to company and regulatory requirements. * Work with peers, other departments, and leadership to find appropriate solutions to problems. * May serve as a backup in processing MA member, member representative, or provider appeals and grievances. Perform assigned job-related duties as required, including any special projects. What you need Knowledge/Skills/Abilities: * Effective communication skills to resolve complex inquiries and grievances. Must be able to follow Corporate Style Guide and excel at written, as well as verbal communication. * Ability to interact positively with internal and external customers while demonstrating empathy, adaptability, and listening skills. * Analytical and problem-solving skills to diagnose problems and recommend effective solutions. * Ability to listen, talk, type, and perform research simultaneously using various research channels. * Ability to maintain strict confidentiality in handling data related to job duties. * Effective time-management skills to respond to customer inquiries promptly. * Technical skills to effectively use computer programs and troubleshoot simple computer issues independently or with direction. * Must be comfortable working independently in a structured environment. * Ability to adhere to a rigid schedule and have regular and predictable attendance. * Ability to achieve production-based performance goals. Obtain and maintain any departmental or legally required certifications (e.g. CMS or BCBSA requirements). * Upon completion of training: * Working knowledge of Blue Cross and Blue Shield of Kansas MA and other relevant customer service systems is required. * Detailed knowledge of MA line of business is required. Education and Experience: Required: * High school diploma or equivalent. * Two years of customer service experience. Preferred: * College or continuing education courses in communications and/or medical related fields. * Two years of navigating multiple computer systems simultaneously. * Two years of MA or other call center or production-based customer service experience. * Blue Plan experience. Physical Requirements: * Communicate by telephone 95 percent of the workday. * Use a personal computer in a stationary position at least 95 percent of the workday. Benefits & Perks * Base pay is only one component of your competitive Total Rewards package: * Incentive pay program (EPIP) * Health/Vision/Dental insurance * 6 weeks paid parental leave for new mothers and fathers * Fertility/Adoption assistance * 2 weeks paid caregiver leave * 5% 401(k) plan matching * Tuition reimbursement * Health & fitness benefits, discounts and resources Our Commitment to Connection and Belonging At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law. Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.

Pay: $16.50 per hour Job Type: Full-Time Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences. We are seeking people who will go above and beyond to meet our customer's needs. As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently. Qualities for a Customer Experience Representative: * People-First Mindset * Patient * Effective Problem-Solving Skills * Ability to Work Under Stress * Effective Listening Skills You will receive: * Benefits are available on your first day to anyone working 20 hours or more per week! * Opportunities for career growth. What you will bring: * High school education or equivalent * A minimum of one to three years of similar or related experience. In 2024, Newsweek selected Capitol Federal as one of the best places to work in America! To learn more or apply go to ******************************************* CapFed is an equal opportunity employer.