Customer Service Operations Analyst - Lubbock, TX
Customer support specialist job in Lubbock, TX
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
Job Description
The future is being built today and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, AI/ML and Data analytics, the Internet of Things (IoT), and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people's lives and the world better.
** Note, this role in an inhouse role, and the candidate can sit in either Marinette, WI or Lubbock TX**
What you will do
The Continuous Improvement & Analytics team at Johnson Controls believes in the power of data to shape and steer business decisions within the customer service department. A data enabled business needs analysts to wrangle, organize, and use powerful visualization tools to derive actionable insights and patterns from the data and provide clear, concise answers to our customers. And that is where you come in.
As a COE Data Specialist for the Customer Service Department, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. There will also be a 5% travel rate to visit similar factories for improvement. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
How you will do it
Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions
Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts
Understand and recommend data standardization to ensure repeatability and reusability of data products
Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations
Develop an AI integration platform/tool within customer service
Develop department improvements for easier reporting and consistency
Additional Qualifications/Responsibilities
What we look for
Required
BS in business or related field / 4 + years total experience in CI/data analytics
3+ years of experience in Database, Data Model and Data Warehouse
Experience in Kaizen facilitation and CI techniques
Experience in languages such as Python, SQL.
Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques.
Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau.
Strong spoken and written communication skills
Salesforce experience
Preferred
2+ years of leading/facilitating process improvements
Experience in building reports, KPI scorecards, and dashboards using Power BI desktop.
Good understanding of PowerBI Workspace and Administration.
Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI.
Experience in transforming data through SQL queries.
A passion for all things Data - including Analytics, translating data into informative reports and visuals.
SAP/JDE experience preferred
HIRING SALARY RANGE: $76,000-$95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.)
Customer Service Operations Analyst
Customer support specialist job in Lubbock, TX
The future is being built today and Johnson Controls is making that future more productive, more secure and more sustainable. We are harnessing the power of cloud, AI/ML and Data analytics, the Internet of Things (IoT), and user design thinking to deliver on the promise of intelligent buildings and smart cities that connect communities in ways that make people's lives and the world better.
** Note, this role in an inhouse role, and the candidate can sit in either Marinette, WI or Lubbock TX**
What you will do
The Continuous Improvement & Analytics team at Johnson Controls believes in the power of data to shape and steer business decisions within the customer service department. A data enabled business needs analysts to wrangle, organize, and use powerful visualization tools to derive actionable insights and patterns from the data and provide clear, concise answers to our customers. And that is where you come in.
As a COE Data Specialist for the Customer Service Department, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours may vary dependent on the need. There will also be a 5% travel rate to visit similar factories for improvement. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
How you will do it
Using a combination of data mining, statistical and exploratory data analysis, develop an understanding of the data requirements required to answer business questions
Based on business requirements, develop manual and automated scorecards and dashboards using internal and external data marts
Understand and recommend data standardization to ensure repeatability and reusability of data products
Design visualizations apt for answering the business question in consideration, and publish quality analytics to include weekly, monthly, or yearly dashboards with KPIs used by the business owners to improve their processes and operations
Develop an AI integration platform/tool within customer service
Develop department improvements for easier reporting and consistency
What we look for
Required
BS in business or related field / 4 + years total experience in CI/data analytics
3+ years of experience in Database, Data Model and Data Warehouse
Experience in Kaizen facilitation and CI techniques
Experience in languages such as Python, SQL.
Knowledge in Dimensional Modelling, Datamart and different Data Modelling Techniques.
Good Experience in PowerBI, DAX Queries, Snowflake, PostgreSQL, Tableau.
Strong spoken and written communication skills
Salesforce experience
Preferred
2+ years of leading/facilitating process improvements
Experience in building reports, KPI scorecards, and dashboards using Power BI desktop.
Good understanding of PowerBI Workspace and Administration.
Knowledge in creating Dataset, Transformation, Dataflow, Measure Calculation on the dataset using PowerBI.
Experience in transforming data through SQL queries.
A passion for all things Data - including Analytics, translating data into informative reports and visuals.
SAP/JDE experience preferred
HIRING SALARY RANGE: $76,000-$95,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at *****************************************
LI-#Onsite
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyTechnical Services Support Specialist
Customer support specialist job in Lubbock, TX
The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.
Responsibilities
* The Technical Support Specialist should be able to:
* Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
* Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
* Operating Systems, using Microsoft SQL Databases.
* Provide first tier support for technical issues.
* Respond to client requests for service by priority according to published policies.
* Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
* Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
* Adapt to changing product and environments.
* Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
* future products and services by means of self-study, supplemented by formal education.
* Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
* Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
* Remote support of client's mission critical financial server(s)
* Operating system administration for Windows or Web servers
* Network & local printing
* Point of sale hardware configuration and troubleshooting
* Tyler program release and third party software upgrades
* Database administration (Microsoft SQL)
* Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
* Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
* Manage open calls by identifying and prioritizing issues according to published policies.
* Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
* Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
* Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
* May contribute to company knowledge library.
* May conduct training for end-users.
Qualifications
* Bachelor's degree in computer science, MIS, or equivalent experience
* Experience administering Windows servers.
* Working knowledge of server hardware and network configurations, including web servers.
* Ability to troubleshoot PC configurations and connectivity issues.
* Excellent interpersonal and communication skills.
* Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
* Strong analytical and problem-solving skills.
Ability to work independently and in a team environment.
* Demonstrated ability to maintain a positive, professional attitude
* Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
Auto-ApplyCustomer Support Representative - 100% Commission | Lubbock, TX (SG-491175)
Customer support specialist job in Lubbock, TX
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Juris Customer Success Consultant
Customer support specialist job in New Home, TX
Do you enjoy collaborating cross-functionally to deliver on common goals?
Do you enjoy working towards resolving complex issues?
About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
Auto-ApplyCustomer Relations Representative - State Farm Agent Team Member
Customer support specialist job in Lubbock, TX
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Manage customer inquiries and resolve issues.
Maintain customer records and update information as needed.
Assist with customer retention strategies.
Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
Communication and problem-solving skills.
Experience in customer service preferred.
Ability to handle high-stress situations calmly.
Customer Service Advisor - Migrant Help
Customer support specialist job in Lubbock, TX
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered.
This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance.
12pm - 8pm
1pm - 9pm
2pm - 10pm.
Start date: Monday 19th January 2026.
This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2. Identify and address safeguarding concerns promptly and effectively.
3. Meet customer service standards and performance goals.
4. Respond to difficult and sensitive cases with empathy, patience, and resilience.
5. Deliver information services across multiple channels (telephone, online, email, and live chat).
6. Resolve service user issues proactively, calmly, and professionally.
7. Offer guidance, tailored recommendations, and signposting to Service Users.
8. Follow established processes and adjust to evolving procedures.
9. Manage confidential information with strict adherence to data protection standards.
10. Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
25,185.00
Maximum Salary
£
25,185.00
CSA PM1 Technician
Customer support specialist job in Lubbock, TX
TEAM UP WITH US! The CSA PM1 Technician is responsible for keeping customer equipment running and deal with customers in all situations. DO YOU HAVE WHAT IT TAKES? WHAT YOU'LL DO: * Performs field inspections and pulls oil sample on Engine. * Completes inspection on Engine/Generator package and completes Cat Inspect application with pertinent information.
* Reports to CSA supervisor, customer and PSSR any problems found or anticipated repairs.
WHAT YOU'LL NEED:
* Ability to work independently and follow instructions as given.
* Knowledge of Caterpillar equipment.
* High school diploma or general education degree (GED).
* Valid drivers' license and good driving record. Will have to get a CDL.
* Computer knowledge a plus.
* Excellent customer service.
* Effective communication skills to relay varying information to customers and other employees in writing, verbally, or diagram.
* Successfully complete Work Steps assessment.
WHY WORK WITH US?
* We like to take care of business and have fun doing it!
* We offer health, dental, vision, life, and more as a comprehensive benefits package.
* Don't you want to work with awesome people?
IMPORTANT INFORMATION:
While performing the duties of this job, the employee is regularly required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The employee is regularly exposed to moving mechanical parts and outside weather conditions. The employee is occasionally exposed to high, precarious places and fumes or airborne particles.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Required travel up to 60%.
This position is considered a safety sensitive position.
The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.
EEO/AA
Auto-ApplyCustomer Service Representative
Customer support specialist job in Lubbock, TX
Benefits:
Employee discounts
Health insurance
Paid time off
Training & development
FASTSIGNS #11701 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in weekly team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $2,600.00 per month
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyBank Treasury Onboarding and Servicing Specialist
Customer support specialist job in Wolfforth, TX
Job DescriptionDescription:
Are you looking for a career in a professional work environment where you can achieve personal and professional goals consistently and efficiently? If you are cooperative, supportive, disciplined, and have a people-focused nature, then our Treasury Onboarding and Servicing Specialist position could be a good fit for you.
We are currently seeking qualified applicants to work as a Treasury Onboarding and Servicing Specialist in Wolfforth/Lubbock, Texas.
The Treasury Onboarding and Servicing Specialist will manage the onboarding process for new treasury clients, assist in implementing treasury services, and provide ongoing servicing and support. This role will require a deep understanding of treasury products, excellent customer service skills, and the ability to effectively communicate with clients and internal teams. The individual will ensure clients' expectations are met while adhering to the bank's operational and compliance standards.
Key Responsibilities:
Treasury Client Onboarding
Treasury Service Implementation
Ongoing Client Servicing
Account Maintenance & Updates
Collaboration & Communication:
About Us:
At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.
We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.
We also understand that navigating the world of finance can be complex. That's why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.
At the core of our company is a commitment to Doing the Right Thing-always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.
Join us and be part of a team that is driven by these values-where growth, simplicity, and integrity define our path forward.
Why Join Us?
A dynamic and supportive team environment
Opportunities for growth and career development
Competitive compensation and benefits package
Job Duties:
Treasury Client Onboarding:
Guide new treasury clients through the onboarding process, ensuring all necessary documentation, agreements, and system setups are completed accurately and on time.
Collaborate with relationship managers, sales teams, and operations to understand client needs and ensure the right treasury products and services are selected.
Assist with initial approval processes to ensure that all bank policies and procedures are followed.
Set up and configure treasury services such as ACH, wire transfers, fraud prevention tools, and account access.
Treasury Service Implementation:
Work directly with clients to implement and configure treasury solutions.
Provide training and guidance to clients on the usage of treasury products, including online banking portals, reporting tools, and payment processing services.
Coordinate with the IT and operations teams to address any technical issues related to system setups and ensure timely resolution.
Ongoing Client Servicing:
Serve as the primary point of contact for clients regarding treasury product inquiries, troubleshooting, and day-to-day service needs.
Address client service issues promptly, ensuring high levels of client satisfaction and maintaining strong client relationships.
Assist clients in navigating complex treasury processes and systems to optimize their banking experience.
Monitor and report any client feedback or issues to internal teams, facilitating continuous service improvements.
Account Maintenance & Updates:
Manage updates and changes to client accounts, ensuring that any modifications are processed in compliance with internal policies and regulatory standards.
Conduct regular reviews of client accounts to ensure accurate service delivery, identify opportunities for product enhancements or upgrades, and manage the risk profile.
Account Analysis, maintenance and fee processing
Collaboration & Communication:
Work closely with internal departments, including Treasury Sales, Operations, IT, Relationship Officers, and Compliance, to ensure seamless service delivery.
Maintain up-to-date knowledge of treasury products and services to effectively communicate offerings to clients.
Participate in client meetings, calls, and presentations as needed to provide expertise on treasury products.
Other duties as assigned by management.
Regulatory Compliance:
Ensure that all treasury operations comply with relevant banking regulations and industry standards.
Assist with audits and regulatory inquiries related to treasury services.
Other duties as assigned.
Benefits:
We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:
Medical, Dental, Vision, Telemedicine
Paid Time off, Paid Volunteer Time, and Paid Holidays
Flexible Spending Account, Dependent Care FSA
Basic Life and AD&D Insurance, Voluntary Life and AD&D
Long-Term Disability
KSOP Retirement Plan
Recruiting Referral Bonus
Employee Stock Ownership Plan
Lifestyle Spending Account Program
If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!
Requirements:
Education:
Bachelor's degree in Finance, Business, Accounting, or a related field is preferred.
Experience:
2+ years of experience in a treasury, cash management, or banking services role, with a focus on client service or onboarding.
Experience with treasury management systems, payment platforms, and banking software is highly preferred.
Strong understanding of treasury products (e.g., ACH, wire transfers, remote deposit, fraud prevention, lockbox services, etc.).
Skills:
Excellent customer service and relationship-building skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple projects and priorities effectively.
Proficient in Microsoft Office Suite, particularly Excel; familiarity with treasury management systems is a plus.
Solid understanding of banking regulations, KYC, and AML compliance.
Strong communication skills, both written and verbal, to engage effectively with clients and internal teams.
EEO/AA/Background Disclaimer
If you are unable to submit your application electronically, you may contact the Human Resources Department at ************ so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.
The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.
Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.
Customer Service Representative
Customer support specialist job in Lubbock, TX
Job Description
Customer Service Associate
Grimes Insurance Agency, Inc. Lubbock, TX
Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast-paced, team-oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you!
Were looking for a Customer Service Associate who is friendly, detail-oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention.
What Youll Do:
Serve as the first point of contact for clientsby phone, email, and in person
Assist clients with policy changes, billing questions, and general account inquiries
Support agents with policy management, documentation, and follow-up tasks
Maintain accurate client records and ensure all information is up to date
Help resolve customer concerns quickly, efficiently, and with care
Build lasting relationships with our clients by being responsive, helpful, and professional
What Were Looking For:
Previous customer service experience in the insurance industry
Excellent communication skillsboth verbal and written
Strong attention to detail and organizational skills
Ability to prioritize tasks and manage time efficiently
A positive attitude, team spirit, and a genuine desire to help others
Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software
Must be Licensed
Why Join Grimes Insurance?
Locally owned and operated, with a strong focus on community
Supportive and growth-oriented team environment
Opportunities for advancement and professional development
Competitive compensation and benefits package
If youre ready to join a company that values people, relationships, and doing the right thingapply today and become a part of the Grimes Insurance family.
Customer Service Representative - Sales
Customer support specialist job in Lubbock, TX
"Join the Acme Brick Family" CUSTOMER SERVICE REPRESENTATIVE FLSA Status: Non-exempt Acme Brick Company (a Berkshire Hathaway Company) is an organization of professionals in the manufacturing and building material distribution industry. We manufacture brick and distribute our own brick as well as brick and associated products manufactured by others. We operate in 13 states with a philosophy that we are much more than a brick manufacturer and distributor.
Summary
We are currently seeking a "best in class" Customer Service Representative with excellent organization skills and a personable disposition to provide product/service information to customers and sales reps. You will assist in resolving product and service issues as they arise and enter customer orders into the sales system. The ideal candidate has a natural ability to roll with the punches, being flexible to handle anything that might come their way. You will be a strong and reliable support to company operations, maintaining procedures, communication and customer service. Not only will your efforts allow us to achieve organizational efficiency, you will nurture the pleasant work environment our people love.
Essential Duties and Responsibilities (other duties may be assigned). This is a safety sensitive position*
* Communicate with custo mers by phone, email or in person on various concerns.
* Work with vendors and manufacturers on various concerns.
* Work with Acme production coordinators on product inquiries.
* Place purchase orders for tile, wood, stone and other masonry products with various manufacturers and vendors.
* Serves as a back up to other CSRs.
* Receive tile, wood, stone and other masonry materials into inventory through the operating system.
* As needed, assist warehouse and other associates with sample orders and verifying material from vendors.
* Order entry of sales orders and sales transfers.
Skills and Experience Required for Success
* 2+ years of related experience
* Must have excellent verbal and written communication skills
* Must be proficient in Microsoft Office and Excel (JDE experience preferred)
Competencies Required for Success
* Integrity
* Initiative
* Teamwork
* Customer Service Orientation
* Relationship Building
* Quality Focused
Education
* High school diploma or equivalent required; some college is preferred.
We are proud to be an Equal Opportunity/Affirmative Action employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
* Application may vary based on relevant state laws
Insurance Customer Service Representative
Customer support specialist job in Lubbock, TX
Job Description
Join a team that cares about our customers and you! Becky Craycraft Insurance Agency in Lubbock, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Representative. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role.
Apply now
to join our team and begin a role with excellent career growth and earning potential.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Career Growth Opportunities
Mon-Fri Schedule
Responsibilities
Process customer policy change requests.
Take premium payments from customers.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Thoroughly understand and follow all underwriting, rating and compliance requirements.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Professional phone etiquette.
Customer Service Representative / Inside Sales
Customer support specialist job in Lubbock, TX
As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
Benefits: Benefits Available - Health, Life, IRA, Aflac, Legal Shield, uniforms and a Family-Friendly Work Environment!
Specific Responsibilities:
Meet or exceed monthly sales goals
Receive incoming calls in professional and courteous manner
Perform marketing and sales functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed which may include cross-training in related positions
Job Requirements:
Prior experience in the auto and/or flat glass industry is a plus
Computer literate, with working knowledge of work processing, business software and spreadsheet applications
Proficiency to navigate tablet based technology
Excellent communication skills
Good organizational and time management skills
Professional appearance and personality
Having a positive & supportive attitude at All times
Must be Very punctual. Attendance is critical.
Must be able to stay late, if needed
We are actively interviewing for this position - Apply today and our hiring manager, Neal, will follow-up! Compensation: $13.00 - $15.00 per hour
Around here, we're not just glass experts. We're skilled craftsmen. Makers. Doers. Problem solvers. We're helping our customers make their homes the best they can be, and their cars as safe as possible. Come join a brand rich in tradition, big on collaboration and learning. A place where your ideas and expertise are valued above all. After all, without your vision, our customers couldn't achieve their own.
Notice
Synergistic International LLC is the franchisor of the Glass Doctor franchised system. Each Glass Doctor franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Synergistic International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Synergistic International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.
*Acknowledgement
I acknowledge that each independent Glass Doctor franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Synergistic International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee's employees; (2) supervise and control franchisee's employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Synergistic International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.
Auto-ApplyHealth Information Management Representative - HIM Services
Customer support specialist job in Lubbock, TX
Works directly with patient care departments to ensure timely and appropriate completion of hospital wide statistics on a daily, monthly, quarterly and yearly basis. Orders all office supplies and completes P.O.s for payment to vendors. Contacts maintenance for repair of office equipment. Verification of H&P completion on in house patients Works with the DNFB process to ensure all charts are coded and billed. Communicates with other departments on combining of medical record numbers when duplicated. Requires limited supervision.
DNFB Bedded and Unbedded Technician:
Works on issues that are associated with out sourced companies to be coded and billed which affect the DNFB report daily. Helps management on projects that need special attention. Combines charts into the correct medical record numbers and communicate with different areas on corrections made. Requires limited supervision.
HIM Representative - CMG Medical Records Storeroom:
Process medical record requests for CMG physicians and assist with the cataloging, maintenance and storage of medical records in the Covenant Medical Group medical records warehouse. Requires limited supervision.
Providence caregivers are not simply valued - they're invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
+ Coursework/Training: Training in Excel, Word.
+ ART or equivalent education (for Medical Record Technician II - Floater) upon hire.
+ 1 year of Medical record related experience.
+ HIM Representative - CMG Medical Records Storeroom: 1 year of Medical record related experience, warehouse experience, or other customer service experience.
+ Computer data entry experience.
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 400752
Company: Covenant Jobs
Job Category: Health Information Management
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Admin Support
Department: 8002 CMG HIM SERVICES
Address: TX Lubbock 2215 Nashville Ave
Work Location: Covenant Medical Grp-Nashville Ave
Workplace Type: On-site
Pay Range: $14.80 - $22.18
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Auto-ApplyCustomer Service Rep(06895) - 409 E. TX-114 Ste. 700
Customer support specialist job in Levelland, TX
Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake, or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality, exceptional people skills and a positive attitude. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
JOB REQUIREMENTS AND DUTIES
Operation of all equipment.
Ability to take on all roles in the store, including delivery expert. (Must have own personal vehicle).
Stock ingredients from delivery area to storage, work area, and coolers.
Prepare product following established standards.
Receive and process telephone and computer orders.
Clean equipment and facility daily.
Navigational skills to read a map and locate addresses within delivery area.
Comply with all safety requirements.
Take inventory and process associated paperwork.
Maintain a high level of professionalism.
Be timely and reliable.
Be a self-starter.
Ability to take on other tasks as assigned.
JOB QUALIFICATIONS
You must be 16 years of age or older with outstanding people skills and outgoing positive personality. Willing to work hard and as a TEAM!
Ability to add, subtract, multiply, and divide accurately and quickly. (May use calculator.)
Must be able to make correct monetary change.
Excellent English communication skills (verbal and written).
Motor coordination between eyes, hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
Ability to handle multiple tasks simultaneously.
JOB ENVIRONMENT
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in coolers to 90 degrees and above in some areas.
Sudden changes in temperatures in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Sharp edges and moving mechanical parts.
Regularly exposed to dust, odors, oil, fumes, and noise.
Exposed to a combination of office and store environments.
Required to sit, stand, walk, bend, and lift objects of up to 50 lbs.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
Order Entry Specialist
Customer support specialist job in Lubbock, TX
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer:
Competitive Pay
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including 401K, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
Check us out: A Day in the Life of the Building of the Future - ******************* ZMNrDJviY]
What you will do:
As an Order Entry Specialist, you will be in the office 5 days per week supporting the US, Canada, and Latin America and your hours will vary depending on what region you will be supporting. You will execute all administrative tasks relating to the Johnson Controls Fire Suppression parts and product and positively interact with customers both verbally and written.
Part of your day-to-day tasks include:
Enter orders efficiently.
Send order confirmation to the customer.
Manage incomplete/credit hold orders to confirm release.
Manage cases in Salesforce.com.
What we look for:
Problem solving
Proactive
Agile - work in fast paced environment with quickly changing priorities
Able to manage tasks effectively
Active Listening skills
CRM experience with Salesforce.com, ERP: SAP
Attention to Detail
Microsoft Office Suite experience
Bilingual a plus
HIRING HOURLY RANGE: $18.75-$30.25 (Hourly rate to be determined by the education, experience, knowledge,
skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position
includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls
Careers site at *****************************************
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Auto-ApplyBank Treasury Onboarding and Servicing Specialist
Customer support specialist job in Wolfforth, TX
Are you looking for a career in a professional work environment where you can achieve personal and professional goals consistently and efficiently? If you are cooperative, supportive, disciplined, and have a people-focused nature, then our Treasury Onboarding and Servicing Specialist position could be a good fit for you.
We are currently seeking qualified applicants to work as a Treasury Onboarding and Servicing Specialist in Wolfforth/Lubbock, Texas.
The Treasury Onboarding and Servicing Specialist will manage the onboarding process for new treasury clients, assist in implementing treasury services, and provide ongoing servicing and support. This role will require a deep understanding of treasury products, excellent customer service skills, and the ability to effectively communicate with clients and internal teams. The individual will ensure clients' expectations are met while adhering to the bank's operational and compliance standards.
Key Responsibilities:
Treasury Client Onboarding
Treasury Service Implementation
Ongoing Client Servicing
Account Maintenance & Updates
Collaboration & Communication:
About Us:
At ABC Bank, we are committed to Growing Relationships, Simplifying the Process, and Doing the Right Thing in everything we do.
We believe that building strong, long-term relationships with our customers, employees, and community is at the heart of every success. Our approach is centered around understanding the unique needs of those we serve, fostering trust, and providing personalized solutions. By focusing on the human side of business, we create connections that last and continue Growing Relationships.
We also understand that navigating the world of finance can be complex. That's why we are dedicated to Simplifying the Process for our customers. We aim to make every interaction clear and straightforward, breaking down barriers and making financial decisions easier to understand and execute.
At the core of our company is a commitment to Doing the Right Thing-always. Whether it's in our relationships with customers, the services we provide, or the decisions we make, we prioritize integrity and ethical practices. We hold ourselves to the highest standards, ensuring that every choice we make reflects our values and the trust our customers place in us.
Join us and be part of a team that is driven by these values-where growth, simplicity, and integrity define our path forward.
Why Join Us?
A dynamic and supportive team environment
Opportunities for growth and career development
Competitive compensation and benefits package
Job Duties:
Treasury Client Onboarding:
Guide new treasury clients through the onboarding process, ensuring all necessary documentation, agreements, and system setups are completed accurately and on time.
Collaborate with relationship managers, sales teams, and operations to understand client needs and ensure the right treasury products and services are selected.
Assist with initial approval processes to ensure that all bank policies and procedures are followed.
Set up and configure treasury services such as ACH, wire transfers, fraud prevention tools, and account access.
Treasury Service Implementation:
Work directly with clients to implement and configure treasury solutions.
Provide training and guidance to clients on the usage of treasury products, including online banking portals, reporting tools, and payment processing services.
Coordinate with the IT and operations teams to address any technical issues related to system setups and ensure timely resolution.
Ongoing Client Servicing:
Serve as the primary point of contact for clients regarding treasury product inquiries, troubleshooting, and day-to-day service needs.
Address client service issues promptly, ensuring high levels of client satisfaction and maintaining strong client relationships.
Assist clients in navigating complex treasury processes and systems to optimize their banking experience.
Monitor and report any client feedback or issues to internal teams, facilitating continuous service improvements.
Account Maintenance & Updates:
Manage updates and changes to client accounts, ensuring that any modifications are processed in compliance with internal policies and regulatory standards.
Conduct regular reviews of client accounts to ensure accurate service delivery, identify opportunities for product enhancements or upgrades, and manage the risk profile.
Account Analysis, maintenance and fee processing
Collaboration & Communication:
Work closely with internal departments, including Treasury Sales, Operations, IT, Relationship Officers, and Compliance, to ensure seamless service delivery.
Maintain up-to-date knowledge of treasury products and services to effectively communicate offerings to clients.
Participate in client meetings, calls, and presentations as needed to provide expertise on treasury products.
Other duties as assigned by management.
Regulatory Compliance:
Ensure that all treasury operations comply with relevant banking regulations and industry standards.
Assist with audits and regulatory inquiries related to treasury services.
Other duties as assigned.
Benefits:
We offer a competitive salary and excellent benefit packages. Benefits vary based on employment status and position but can include:
Medical, Dental, Vision, Telemedicine
Paid Time off, Paid Volunteer Time, and Paid Holidays
Flexible Spending Account, Dependent Care FSA
Basic Life and AD&D Insurance, Voluntary Life and AD&D
Long-Term Disability
KSOP Retirement Plan
Recruiting Referral Bonus
Employee Stock Ownership Plan
Lifestyle Spending Account Program
If you are eager to make a difference and contribute to the financial success of others, we encourage you to apply and be a part of our ABC Bank Family!
Requirements
Education:
Bachelor's degree in Finance, Business, Accounting, or a related field is preferred.
Experience:
2+ years of experience in a treasury, cash management, or banking services role, with a focus on client service or onboarding.
Experience with treasury management systems, payment platforms, and banking software is highly preferred.
Strong understanding of treasury products (e.g., ACH, wire transfers, remote deposit, fraud prevention, lockbox services, etc.).
Skills:
Excellent customer service and relationship-building skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple projects and priorities effectively.
Proficient in Microsoft Office Suite, particularly Excel; familiarity with treasury management systems is a plus.
Solid understanding of banking regulations, KYC, and AML compliance.
Strong communication skills, both written and verbal, to engage effectively with clients and internal teams.
EEO/AA/Background Disclaimer
If you are unable to submit your application electronically, you may contact the Human Resources Department at ************ so that we may assist you. Our Company assures that all applicants for employment and all of its employees are given equal consideration based solely on job related factors, such as qualifications, performance and availability. Such equal consideration applies to all personnel actions, including, but not limited to, recruitment, selection, appointment, job assignment, training, promotion, merit increases, demotion, termination, pay rates and fringe benefits.
The company commits to a rigorous and planned effort to encourage men and women of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other non-job-related characteristic to find happy, vital and productive job fulfillment at all levels of our company.
Qualified applicants will be required to have a drug screen in addition to background, credit, and reference checks.
Customer Service Representative - State Farm Agent Team Member
Customer support specialist job in Lubbock, TX
Job DescriptionBenefits:
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Peter Griffith - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
Customer Service Rep
Customer support specialist job in Littlefield, TX
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.
Additional Information
Additional Job Details PHYSICAL REQUIREMENTS including, but not limited to the following:
Standing
Most tasks are performed from a standing position.
Walking
For short distances for short durations.
Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.
Sitting
Paperwork is normally completed in an office at a desk or table.
Lifting
Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'.
Cases are usually lifted from floor and stacked onto shelves up to 72 high.
Carrying
Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
Pushing
To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
Trays may also be pulled.
Climbing
Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
Stooping/Bending
Forward bending at the waist is necessary at the pizza assembly station.
Toe room is present, but workers are unable to flex their knees while standing at this station.
Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day.
Forward bending is also present at the front counter and when stocking ingredients.
Crouching/Squatting
Performed occasionally to stock shelves and to clean low areas.
Reaching
Reaching is performed continuously; up, down and forward.
Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves.
Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes.
Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
Hand Tasks
Eye-hand coordination is essential. Use of hands is continuous during the day.
Frequently activities require use of one or both hands.
Shaping pizza dough requires frequent and forceful use of forearms and wrists.
Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter.
Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes.
Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes.
Machines, Tools, Equipment, Work Aids
Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.