Customer support specialist jobs in Manchester, NH - 2,901 jobs

Join our dynamic team in Littleton as a Customer Service Representative, where your expertise will play a crucial role in enhancing customer satisfaction and ensuring smooth operations. We are looking for individuals who are passionate about delivering high-quality service and possess an eye for detail. Key Responsibilities Professionally and efficiently respond to customer inquiries via phone, email, or online portals. Accurately process and manage customer orders to ensure timely fulfillment. Prepare and organize invoices, ensuring they are processed for payments. Generate and print UPS shipping labels, along with preparing necessary shipping documentation. Coordinate freight schedules to ensure timely deliveries. Maintain detailed and precise records of data entries and order details. Collaborate effectively with internal teams and customers to resolve issues. Thrive in multitasking within a dynamic, cross-functional team environment. Qualifications Possess a high school diploma or equivalent educational level. Exhibit excellent verbal and written communication skills. Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams, as well as CRM software. Demonstrate exceptional organizational skills with keen attention to detail. Capable of working independently as well as collaboratively within a team. Reliable, personable, punctual, and adaptable to changing priorities. We are committed to creating an inclusive environment for all employees and are an equal-opportunity employer. Applications are encouraged from all qualified individuals, regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Apply today to take the next step in your career!

Customer Service Representative Length: 6-12 Month Contract *Please no agencies. Direct employees currently authorized to work in the United States - no sponsorship available. *Must work onsite in Andover, MA Job Description: As the Customer Service Representative, you will manage daily client deliverables for one or more accounts, ensuring exceptional customer satisfaction and efficient resolution of issues. Working in a high-volume call center environment, you will process orders, address inquiries, and build strong professional relationships with customers and internal teams. This role demands excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. Essential Duties and Responsibilities: Process sales orders, RGAs, and credits in a high-volume call center, ensuring accurate methods and procedures are followed. Resolve product shortages and complaints, offering professional alternative solutions when necessary. Investigate, verify, and release order holds related to credit issues, pricing discrepancies, shipping concerns, and part identification problems. Coordinate communication between customers and manufacturing/shipping departments to ensure timely order fulfillment. Build and maintain professional relationships with internal and external customers. Collaborate with the Technical Support team to resolve customer-reported issues. Manage new and existing customer accounts as identified in the database. Qualifications: High School Diploma or equivalent. 3+ years of experience in a high-volume customer service environment. Experience with SAP S/4HANA. Experience with order entry and expediting orders. Familiarity with ERP systems. Excellent verbal and written communication skills. Strong customer service skills and ability to handle stressful situations tactfully. Detail-oriented with a high degree of accuracy. Ability to work well in a team environment. Basic proficiency in Microsoft Excel, Word, and PowerPoint. Physical Requirements: While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus. POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment. Come see why DPC has achieved: 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee's Choice - Best Places to Work' by Glassdoor. Voted ‘Best Staffing Firm to Temp/Contract For' seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For' by Forbes, Fortune and Inc. magazine. As you are applying, please join us in fostering diversity, equity, and inclusion by completing the Invitation to Self-Identify form today! ******************* Job #18219

Masis Staffing Solutions is assisting a well-established local manufacturing company in Concord, NH in the search for a Customer Service Representative. This is an excellent opportunity for someone with strong customer service and coordination skills who enjoys working in a fast-paced, team-oriented manufacturing environment supporting orders from initial quotation through final shipment. Schedule: 1st Shift | Mon-Fri, 8:00 AM-4:30 PM Pay: $23/hour based on experience What You'll Do Reporting to the Plant Manager, the Customer Service Representative will: Serve as the main liaison between customers, Sales/Application Engineers, production, and logistics teams Prepare customer quotations, review purchase orders, verify data sheets, and create factory orders for production Communicate order status updates to customers and internal stakeholders throughout the production lifecycle Enter, track, and maintain job and order data in Pointman (SAP/ERP system) and sales registers Coordinate trucking and shipments; track deliveries and proof of delivery as needed Assist customers and sales engineers with material and compound selection Maintain requested and estimated ship dates to support inventory planning Handle customer complaints, returns, and allowances with professionalism and sound judgment Prepare customs documentation for Canadian shipments when required Send customer satisfaction surveys and track responses to address concerns Collaborate closely with Sales, Planning, Warehouse, and other internal departments What We're Looking For High School Diploma or GED required Strong verbal and written communication skills in English Excellent attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Comfortable working with data, order tracking, and ERP systems Customer-focused mindset with problem-solving ability

Title: Customer Service Representative I Duration: 03 Months About the Role: This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families. We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services. The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience. This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities. Responsibilities: Achieve daily, weekly, and monthly goals. Comply with assigned schedules, assignments, and productivity metrics. Promptly, efficiently, and accurately contact existing customer or lead database. Assure the quality, integrity, and accuracy of client information. Master product information for accurate dissemination to customers. Comply with standard operating procedures and instructions within a quality management system. Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord's service. Successfully resolve customer challenges. Handle escalated customer issues as needed. Build and maintain strong customer relationships. Promote an open communication model and a positive teamwork environment. Partner with Customer Service Management to assist with new-hire training, as needed. Participate in continuous improvement projects within the department. Participate in cross-functional improvement initiatives Qualifications: Exceptional communication and organizational skills. Proven ability to meet and exceed KPIs and outreach protocols. Strong attention to detail, especially in recordkeeping and compliance. Previous experience in customer service, sales, or biotech preferred. Proficiency in CRM tools and database management. 2+ years of service or relevant experience preferred Education: Bachelor's Degree, preferred

Our client, a water technology provider, is seeking a Customer Service Representative for a 6+ month contract opportunity located in Tewksbury, MA. This role is onsite. THE ROLE: The Customer Service Representative will be responsible for general customer service support primarily focused on providing part and pump price quotes, processing part and pump orders and assisting with warranty claim and invoice billing issues. CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Perform Customer Service Support functions as the first point of contact with the customer. Adhere to ISO9001 Customer Service Procedures and Work Instructions. Maintain Quote Log and Production Order Log Tracking Database. Utilize the ERP-LX (Order Entry) system. Provide Part, Pump, Motor quotes to customers as required. Assist with Warranty claim Processing. Assist with Credit Memo / No Charge requirements. Preparing the customer communication folder. Perform Order Entry Processing and provide Order Status updates as required. Process Change orders (address changes, schedule date, carrier changes). Assist Sales teams with customer support activities. Understand and perform Export Compliance tasks as required. Interface with the customer to assist in resolving AR Collections Dispute Resolution issues. Other duties as assigned by the Customer Service Manager. QUALIFICATIONS: High School Diploma. Prefer associates degree individuals or some level of college experience. Strong financial/accounting skills required. Problem solving skills and strong written and verbal communication skills required. Must be knowledgeable in MS Office applications. 1-3 years experience Pay Rate $20.37 - $22.37/hour

Key Responsibilities: Monitor reporting detailing equipment that requires service that is outside of service level agreements: • Communicate expectations and track results • Escalate concerns as needed • Log data into tracking sheets Process and track invoices: • Enter and calculate status of spend • Ensure invoices are received and processed timely Create weekly Supply reports • Download data and create spreadsheet communication to major providers • Track status of communications • Monitor supply levels Communication/Interactions: • Excellent verbal and written communication skills • Highly collaborative team player with can-do attitude • Results-oriented, analytical thinker, intellectually curious Essential skills and experience: • Knowledge of Excel a must • Detail-oriented, organized • Project management • Self-motivated • Data science, inventory management • Knowledge of MS Office, PowerPoint a plus Education: • Bachelor's degree • Aggressive and proactive attitude to solve problems and win at all levels • Intermediate to Advanced Microsoft Excel skills

Position Overview: The Transportation Support Specialist provides transportation to patients to and from treatment, and to destinations such as medical appointments, urgent care visits, and other locations as directed by the Administrative Manager in a safe and timely manner, adhering to strict time schedules. The Transportation Support Specialist may also assist in patient care activities to include assisting patients with daily schedules, monitoring patient safety/rounding, leading patients in educational and recreational activities, and accompanying patients to and from examinations and treatments. Specific Responsibilities: Transports patients and/or staff Performs and documents daily vehicle inspections to ensure safety Performs all aspects of patient belongings processing for new admissions and resulting from visitation, including search, debugging and deliver Monitors patient activities, provides security checks, completes documentation to include but not limited to, rounds sheet, Incident reports, records patient behavior Manage high-risk or re-engagement incidents Communicates with program leadership/administrator on-call any identified needs regarding safety, vehicle and/or transportation issues Communicates with inter-disciplinary departments regarding new admissions, discharges, and transfers Performs other assigned duties when patient transportation needs are low This job description is not designed to cover or contain comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education and Experience: Valid state driver's license Acceptable MVR High school diploma or equivalent Prior experience as a driver/transportation support specialist preferred 6 months experience in health and human service-related field preferred Maintains CPR certification Ability to work in fast-paced environment Excellent organizational skills and the ability to prioritize workload Proficiency with all technology hardware, systems and tools required to perform duties; training will be provided as needed. Competencies: Customer Service: Demonstrates concern for meeting internal and external customers' needs in a supervisor that provides satisfaction for the customer within the resources that can be made available. Impact and Influence: Works effectively with and through others including those whom there is no formal authority over. Time Management: Uses his or her time effectively and efficiently; concentrates his/her efforts on the most important priorities; adeptly handles several tasks at once. Communication: Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills. Work Environment: May work in a variety of environments including professional offices, clinics, hospitals, or out-patient facilities. They spend much of their time seated in a motorized vehicle and on their feet, actively working with patients. Noise level is moderate. Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust focus. Travel: Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected

At Crown Linen Service, Inc., we're more than a linen company. We're a trusted partner helping businesses look their best and run efficiently every single day. We're seeking a dynamic Customer Development Representative (CDR) to drive revenue growth within our established customer base. This is not an account management role, it's a growth role. You'll be in the field uncovering opportunities, deepening relationships, and expanding Crown Linen's footprint through upselling, cross-selling, and value-based solutions that make a real impact for our customers. What You'll Do Sales & Growth Focus Ride service routes and visit customer sites to uncover untapped opportunities within existing accounts. Identify and close upsell and cross-sell opportunities for additional products and value-add services. Develop strategies to grow "share of wallet," increase product placements, item mix, and service usage per account. Partner with sales and service leadership to develop customized customer-growth plans and closing strategies. Collaborate with production and service teams to ensure a smooth rollout of new business wins. Customer Engagement & Value Creation Build strong, trusted relationships with general managers, owners, and key decision-makers through consistent on-site presence. Present tailored solutions that save customers time, improve presentation, reduce linen loss, and enhance operational flow. Position Crown Linen as a strategic business partner, not just a vendor. Gather customer feedback and relay insights that drive innovation and service improvements. Sales Execution & Reporting Maintain a healthy pipeline of opportunities within assigned routes and accounts. Log all activity in the CRM, including visits, proposals, and closed business. Meet or exceed monthly and quarterly goals for incremental revenue growth. Provide weekly updates highlighting wins, opportunities, and competitive activity. What You'll Bring 2-5 years of sales experience - ideally in linen, uniform, foodservice, medical, or other route-based B2B industries. Proven record of success upselling, cross-selling, or expanding services within an existing customer base. Exceptional relationship-building and consultative selling skills. Strong communication and presentation abilities - comfortable in kitchens, offices, and boardrooms alike. Self-starter with a hunter's mindset and a passion for achieving measurable results. Valid driver's license and clean driving record. Proficiency with CRM systems, Microsoft Office, and route-management tools. How You'll Be Measured Incremental revenue growth (upsell/cross-sell) Product placement growth per account Share-of-wallet expansion Number of qualified opportunities identified and closed Customer visit frequency and engagement quality Why You'll Love It Here Competitive base salary ($60K) plus uncapped earning potential (up to $90K OTE). Opportunity to grow within a fast-paced, people-first company with a proud history of service excellence. Supportive leadership, extensive training, and the freedom to own your territory. The satisfaction of helping businesses across hospitality, healthcare, and industry succeed every day.

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program. GLFHC is currently seeking a bilingual (English/Spanish) Customer Support Center Representative. Customer Support Center Representatives perform all functions necessary to ensure calls are handled efficiently and professionally promoting overall patient satisfaction. * Promptly answers all incoming calls in a polite and professional manner. * Directs calls to the appropriate departments. * Schedules appointments and reviews appointment details, date, time, location, and clinician. * Keeps demographic information updated and accurate. * Communicates PCP change requests or transfer care/location requests. * Sends late arrival notices and follows cancellation and rescheduling procedures. * Assists with on-boarding, training, quality assurance and employee engagement. Qualifications * Bilingual, Spanish and English. * High School diploma or GED certificate. * Computer knowledge. * Excellent communication skills. * Excellent customer service skills. GLFHC offers a great working environment, comprehensive benefit package, growth opportunities and tuition reimbursement

We are looking for either a Customer Experience Representative II or Bilingual Customer Experience Representative II Our Company More than a utility company, Unitil provides energy for life. Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance. *Note: Benefit offerings may differ between union and non-union employee groups Position Purpose: Effectively and professionally communicate with customers, client companies and co-workers over the phone, web, social media and e-mail, in accordance with department standards and goals to ensure the Company satisfactorily meets their needs. Ensure that customers are consistently provided with prompt, accurate and courteous service. Communicate effectively with others within the department and cross-functional areas, in order to foster a positive working environment. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Successfully resolve directly, or coordinate the resolution of, routine customer issues and complaints, in a timely manner. Availability & Scope POSTING DETAILS Our Call Center is located in Concord, NH and training is conducted on site, transitioning to a hybrid model thereafter We are subjected to randomized drug testing, one of which is administered on the day of hire. This is due to the gas emergency/leak and carbon-monoxide calls that we take, which puts us into the same category as NH DOT workers. This is a federal regulation, not a state regulation. Operating Hours Regular business Monday through Friday, 7am - 7pm Emergency business Monday through Friday, 5am - 7am & 7pm - 10pm Saturday & Sunday, 8am - 4pm Work Shift Your assigned shift after the completion of training will be 8.5 hours long (a half hour unpaid lunch and two 15-minute paid breaks), and could fall anywhere within the operating hours outlined An 11-hour Storm Shift (two 15-minute paid breaks and 1-hour unpaid lunch) is assigned upon hire and is worked during any Emergency Response Plan as the result of electrical and/or gas emergencies. Holiday coverage is provided on a volunteer basis On-Call Availability There is an On-Call Schedule that, on a rotating basis, one week at a time, would require you to provide stand-by coverage for emergency situations and needs, should they arise Principal Accountabilities: % of Time End Results 70% Respond and communicate promptly to customer inquiries through various communication channels Acknowledge and resolve customer complaints Process all customer requests in accordance with all policy and procedures Communicate and coordinate with peers and supervisors as necessary Provide feedback on the efficiency of the customer service processes Ensure customer satisfaction and provide professional customer support Follow call calibration guideline expectations to ensure customer satisfaction and one-call resolution Contribute to the team and help foster an atmosphere of support by applying Unitil core values Maintain a positive, empathetic and professional attitude toward customers at all times 20% Effectively and accurately acknowledge and resolve all customer interactions, transactions, comments and complaints within CIS. Ensure that all tasks are completed efficiently and accurately, in order to ensure a one-contact resolution and positive customer experience Recommend proactive solutions that could enhance the customer experience, such as communication preferences, Uni-Pay, MyUnitil account set-up, and self-service ways to pay 10% Complete all customer requests received through various communication channels (CHAT, WEB, IVR, E-mail, Social etc.) in a timely and professional manner. Ensure that written communication back to the customer is error free and grammatically correct. Ensure that all information provided is within all company standards and policies As Needed Respond to unforeseen situations and complete assignments and special projects, as assigned by supervisor or manager Qualifications for Customer Experience Representative II High School diploma, general education degree or equivalent experience 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Qualifications for Bilingual Customer Experience Representative II High School diploma, general education degree or equivalent experience Fluent in both English and Spanish and has the ability to translate written communications in both English and Spanish 2-year experience in providing telephone customer service in a call center environment Possess advanced keyboarding and PC skills in a Windows environment. Advanced web communication skills Ability to work in a changing environment Strong written and oral communication skills Demonstrated reliability and flexibility Must accept alternate shift coverage on a rotational basis, and as required Ability to multi-task, navigate and communicate effectively over VOIP and other communication channels High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset High degree of self-awareness and pride in one's work Ability to stay calm when customers are stressed or upset Unitil is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Last updated: 01/06/2026

Working at Freudenberg: We will wow your world! Responsibilities: Collaborate with the sales, GATE, or market manager to ensure customer needs are met. Interface with supply chain, logistics, sales, and other internal departments to ensure seamless customer experience. Develop a working knowledge of assigned accounts and/or markets. Proactively reach out to key customers or establish contacts as needed. Support target initiatives/objectives and sales goals. Maintain updated information in CRM. Handle customer inquiries in a timely manner. Qualifications: 5-8 years' experience in direct customer service, customer relations, inside sales or account management role. Degree in Business, Communication, Supply Chain or equivalent experiences. Experience in manufacturing or technical environment preferred. Proficiency with MS Office, CRM, and SAP (ERP) Systems. Working knowledge of supply chain processes. Strong verbal and written communications. Bilingual in French- a plus. The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Klüber Lubrication NA LP

Job DescriptionSalary: About Us At Super Service Today, customer service isnt just a department its the heartbeat of everything we do. We believe every client interaction should feel like 5-star service, even in tough situations. Were not looking for average. Were not looking for good enough. Were looking for world-class communicators who live for delivering outstanding service. If youre not the best of the best stop reading. If you are? Keep going. Position Overview This is a full-time, long-term, in-office position (4050 hours per week). As a Customer Service Specialist, you will be the voice of Super Service Today. Youll handle inbound calls, schedule service, resolve issues, and ensure our clients feel supported, respected, and understood. We take customer service very seriously. We want people who thrive under pressure, stay cool when clients are stressed, and can turn even a tough call into a positive experience. What Were Looking For Absolute Rock Stars on the phone professional, confident, and quick on your feet. Strong multitaskers who can manage calls, scheduling, and client follow-up without missing a beat. Excellent written and verbal communication skills. Team players with a positive attitude who want to grow with us long-term. Detail-oriented, organized, and dependable we rely on you to keep the customer experience seamless. Bonus Points For: Prior experience in Plumbing/HVAC industry (youll speak the language faster). Experience with ServiceTitan or similar service management software. Key Responsibilities Answer inbound calls and provide outstanding customer service on every call. Schedule appointments quickly and accurately using ServiceTitan. Calmly handle upset customers and turn stressful situations into positive outcomes. Maintain accurate records of client communication. Communicate clearly with field technicians to ensure jobs are handled efficiently. Follow up with clients to ensure their expectations were exceeded. What We Offer Competitive pay with growth opportunities. Full-time hours: 4050 per week. Medical, Dental, and Vision coverage. Paid vacation and paid holidays. A high-energy, no-drama workplace where customer service excellence is celebrated. Long-term career growth were looking for people who want to stay and grow. This Is NOT Just Another Job Were building a world-class customer service team. If you are passionate, relentless, and thrive on delivering amazing client experiences we want you. If youre not a rockstar, this isnt the role for you. If you are apply today and lets talk.

Position Overview: At PICA, we believe in building strong, lasting relationships with our customers. As a Customer Relations Specialist, you'll be the bridge between our clients and our global teams, ensuring smooth communication and a positive customer experience. You'll handle inquiries, orders, and customer concerns with a focus on delivering excellence. In this role, you'll also help streamline operations between our U.S. and China teams, playing a key part in the order fulfillment process. Key Responsibilities: Act as the primary point of contact for our customers, answering questions and providing timely support. Process new orders and adjust existing orders with precision and care. Provide customers with updates on delivery schedules and ensure they're informed every step of the way. Collaborate closely with our team in PICA China to ensure timely delivery and resolve any logistical challenges. Work to resolve any customer complaints with a problem-solving mindset, ensuring a satisfying outcome. Report on customer satisfaction trends and offer insights to management for continuous improvement. Assist in managing inventory to ensure product availability aligns with customer needs. Participate in a dynamic, office-based role with occasional travel opportunities (5-20%). What We're Looking For: Excellent verbal and written communication skills, with the ability to engage customers effectively. Active listening skills and a customer-first mindset. Proficiency in Microsoft Office and Sage, with strong organizational and multitasking abilities. A proactive approach to problem-solving and resolving conflicts. Team-oriented and excited about working in a fast-paced, collaborative environment. Benefits: We believe in taking care of our team members as well as we take care of our customers. When you join us, you'll enjoy a comprehensive benefits package, including: Healthcare & Dental: Stay healthy with our top-tier healthcare and dental plans. 401(k) Plan: Invest in your future with our comprehensive 401(k) plan. Paid Time Off: Enjoy paid holidays, along with flexible vacation and sick time to balance work and life. Company Culture: Participate in our holiday parties and outings - we believe in celebrating success together!

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

Learn more about us here! (*********************************************************************** Bilingual Customer Action Representative (Portuguese) Customer Action · Lawrence, Massachusetts Do you want to advance racial and economic justice while tackling climate change? All In Energy, a nonprofit organization, was founded in the spring of 2018 with a mission to accelerate an inclusive clean energy economy. We work hand-in-hand with cities and local community organizations to connect communities of color, non-English speakers, and renters to energy-saving programs and affordable renewable energy, which help families save money, make their homes healthier, and combat climate change. We are also creating new pathways into clean energy jobs, increasing green career opportunities for people of color, multilingual individuals, and women. We're seeking a caring and detail-oriented, fully bilingual Customer Action Representative to help Portuguese- and English-speaking residents in the Merrimack Valley navigate their way through Massachusetts' generous, but complicated energy efficiency programs. You must be fluent in verbal and written English and Portuguese at a professional level. You will play a critical role in ensuring the residents we meet receive high-quality support to access programs that can save their families money and make their homes healthier and more comfortable. The Customer Action Representative will be the primary contact point in helping Merrimack Valley, Framingham, and Massachusetts families access energy efficiency and renewable energy programs. Responsibilities consist of supporting residents through every step of their home energy journey, in English and Portuguese: Perform intake by phone and occasionally in-person through walk-ins at the Lawrence-based office. Conduct eligibility screenings for clients to help them better understand what programs are available to them. Assist in finding and scheduling contractors to complete required work, including an initial no-cost home energy assessment. Make occasional in-home visits to collect data necessary to assess opportunities for home electrification during, before, or after third-party home energy assessments Follow up with residents who have received energy assessments to help them understand recommendations and remove barriers to adding insulation to their homes. Collaborate with the supervisor to evaluate performance and customer satisfaction by analyzing customer call recordings. Assist clients with qualification and application support for rebates, incentives, and financing for their projects. Assist with invoicing for services rendered, ensuring accuracy and timeliness in billing procedures. Co-manage projects with partner organizations and vendors to give and receive updates for the clients. Maintain organized contact records and other data about partnerships and community members, as well as program successes and challenges. Solicit feedback from residents who have been through the program and ask for referrals from family, friends, and neighbors. Miscellaneous tasks associated with executing our programs, as needed. Required Qualifications: Bilingual professional fluency in English and Portuguese, both written and spoken Passion for addressing global climate change, equitable clean energy access, or economic and environmental justice Ability and desire to speak with strangers on the phone or in person, to ask them to take a no-cost action to save money and energy while helping reduce greenhouse gas emissions Demonstrate ability to creatively problem solve and overcome obstacles Ability to work independently and as a part of a small, nimble team Detail-oriented and able to keep tasks, records, and systems organized Preferred Qualifications: Experience communicating with the residents of low-income and/or majority-minority communities Sales, outreach, customer service, or organizing experience, e.g., retail, political canvassing, fundraising Experience working with key performance indicators (KPIs) Experience with phone banking, voter registration calls, or other phone-based outreach Experience with Customer Relationship Management (CRM) systems like Salesforce Basic knowledge of how homes use and lose energy Fluency also in Spanish and/or Khmer Hours, Benefits, Compensation Full-time (night and weekend availability preferred) $27.89/hour Paid sick time, vacation time, retirement, and technology benefits Health, dental, and vision insurance Required attendance in the Lawrence office, occasional work from home is possible For a detailed list of benefits, go to bit.ly/AIEbenefits

Key Account Service Representative Account management for our Key Account, Catalog, Ecommerce, and regional customers. Partner with our customers to maximize Clark's shipments. Manage supply and demand issues and work with all facets of the organization to ensure on-time, in-full delivery of goods to customers. What You'll Do: Maintain an accurate order pool and manage customer expectations accordingly. Analyze shipment schedules, bulk order management, performance, and supply and demand to maximize Clark's shipping potential. Collaborate with Demand Fulfillment to ensure fill rates are met and goods are delivered on time and in full to customers. Communicate with customers regarding purchase order updates, price variances, shipping status, and all other order-related information. Provide updates on product availability and status, and request extensions on purchase orders when necessary. Document order changes and communicate any variances from the original purchase order agreement. Coordinate with Customer Operations on customer requirements and maintain applicable value-added services information. Update, validate, and audit Customer Table/Master information. Manage purchase order fill rates, shipping information, shipping methods, department numbers, etc., to minimize chargeback exposure Demonstrate knowledge of all EDI transactions and the appropriate procedures for processing. Coordinate direct shipments with the inventory management team. For all direct ship/factory orders, order labels through third-party websites. Enter customer data into special label applications, order labels from external sources, provide UPC codes upon request, and access customer websites when necessary. Own and distribute customer-facing reporting activities, including existing reports on order availability, pricing, and product information, as well as creating new ad hoc reports as needed. Maintain proficiency in all reporting tools currently utilized by the business. What You'll Bring: High School Diploma: bachelor's degree preferred Strong customer service skills; Excellent communication skills Ability to analyze data Bilingual - No 2-4 years of Account Management Experience Customer Service Experience Reporting - creating and running reports, understanding of selling and forecasts Prioritize workload - strong organizational skills Ability to utilize multiple applications Excel Proficient Disclaimer This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company's discretion at any time, with or without notice. About Clarks Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.Actual compensation within a pay range will be based on factors including but not limited to a candidate's relevant experience, qualifications, performance, Clarks' business needs, internal equity and any statutory obligations. The pay range for this role may be modified by Clarks at any time in the future.

Responsibilities Describe the essential job duties. After each, provide an estimate of the percent of time typically devoted to each responsibility (use increments of 5%, all time spent should total to 100% of time allocation). To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Please note the percentage of time spent on each job duty is an estimate for normal operating conditions. • Serves as a patient advocate by communicating with 501c3 organizations as well as any other organizations offering services to patients in need • Counsel patient/family on reimbursement options • Conducts research, manage patient records, and organizes documentation for the purposes of providing patient assistance • Guides patients through enrollment periods through both commercial and government payers as well as nonprofit organizations offering assistance • Collaborates with other members on the Patient Services Team for the purposes of updating patient status' currently in Financial Case Management • Monitor and work with patients approaching Medicare eligibility to ensure appropriate placement in Parts A, B, & D plans as well as supplemental and Gap coverage where necessary • Coordinate and manage all eligible patient referral/enrollment into the Rare Disease Financial Assistance and PAP Program • Act as single point of contact for patients enrolled in the RDCF program to external stakeholders • Maintain communication and interaction with patients and medical providers in order to address issues impeding optimum treatment goals • Research available commercial and government sponsored programs across all 50 states and Puerto Rico. • Provide back-up coverage for other Financial Case Managers • Attend patient meetings and represent the foundation at industry conferences • Travel to sales meetings and meet patients face to face as necessary • Be an on the floor leader • Become the subject matter expert for the group in a particular area (ex - Medicare, healthcare reform, etc) and present this section to new hires during training process • Train Sales, Marketing and Patient Services • Manage Risk Evaluation and Mitigation Strategies (REMS) patients prior to enrolling them into RCDF • Attend regional CMSA conference or national meetings related to all disease states we support Education & Experience Requirements: Include educational requirements or equivalency, required years and type(s) of experience, and necessary licenses or certificates. Specify which are required and which are preferred. • BS/BA in life sciences/communications is preferred • Minimum of 5 years of prior case management experience (within last 2 years) • Minimum of 3 years of customer service experience Key Skills and Competencies: Describe critical skills needed to successfully perform job, which should be representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patientsand medical professionals. • Ability to multi task, problem solve and work independently • Individual must possess and portray strong emotional resilience • Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills • Ability to handle sensitive information • Ability to work in a team environment with excellent communication skills • Presentation skills • Proficient in all MS Programs (MS, Access, Word, Outlook, and PowerPoint) • Customer Service Focus • Adapts to complex situations Other Requirements: List any other job requirements, including domestic travel, international travel, driver's license, physical abilities required, etc. • Valid driver's license Additional Information All your information will be kept confidential according to EEO guidelines.

with excellent benefits! The CNA or HHA serves as a member of the PACE Interdisciplinary Team. Under the direction of a licensed nurse, incumbent participates in all aspects of the planning, implementation and evaluation of personal care and safety for the participants at the ADH and in the community. This is a full-time position, Monday- Friday 8-4 position; no nights, weekends or holidays! Responsibilities: Assists participants with all aspects of personal care at the site, and in the community, as directed. Assists with meals at the site, including 1:1 feedings. Follows all diet and fluid restrictions, and encourages diet compliance. Assists Nursing with specimen collections, oxygen and vital sign monitoring. Reports all medical complaints/changes (participants physical, cognitive and/or functional status) to the primary nurse. Serves as an escort for medical, and other pertinent appointments as needed. Performs all tasks as indicated on daily assignment. Restocks supplies and monitors the cleanliness of exam rooms, bathrooms, kitchen and supply closets. Sanitizes tables, chairs, water cooler, exam tables, etc. Assist with activities, special projects, and therapeutic 1:1. Performs vital signs and transfers participants safely. Completes required trainings timely and attends monthly meetings and trainings as required. Adheres to all policies and procedures. Maintains and attend CPR training as required. Ability to pass a fit test. Position requires mask where seal is critical. Incumbent is required to not have facial hair that interferes with a tight seal of the respirator. Performs other duties, as required. Qualifications: High School diploma or equivalent preferred. HHA certification or equivalent. Minimum one (1) year of experience with the geriatric population. Ability to relate well to elders and anticipate their needs. Ability to perform vital signs, lifting of participants for transfer, and communication of participant changes. Effective communication, verbal and written. Consistently works in a positive and cooperative manner with team. Intermediate Microsoft computer skills preferred. Frequent local travel Fluent in Mandarin Covid vaccinated Preferred. Benefits: Health insurance Dental insurance Vision insurance Paid time off Retirement plan Supplemental benefits EEO Statement Element Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability. Element Care is committed to valuing diversity and contributing to an inclusive working environment. To learn more about Element Care, please click this link: Element Care 30th Anniversary Video Compensation details: 19.71-24.52 Hourly Wage PId6173da9fa3f-31181-38635362 RequiredPreferredJob Industries Other

ArcLight Consulting, an Addison Group Company, seeks a highly motivated and talented Customer Success Representative looking to expand their career with a growing dynamic consulting company. The role will focus on helping our clients complete System Administration of their Oracle HCM or ERP Cloud applications. Perform the documented procedures necessary for effective and efficient operations for our customers Oracle footprint Provide Upgrade Support, Advanced System Monitoring, and Daily Operational Assistance Complete light triage and ticket tracking for our customers as necessary Ensure all system administration tasks for the customer are handled within active shift Navigate required systems to log appropriate My Oracle Support service requests Execute Test Strategy and analyst test results Maintain documentation of test results Respond quickly to customer requests for escalations React to system or process issues by contacting responsible technical contacts or reporting problem to Service Delivery Manager Apply and maintain quality standards of Customer Success Product Offering Skills & Requirements: Excellent interpersonal, communication and presentation skills Self-motivated and able to plan work effort and manage priorities Ability to effectively work in a remote model with clients and peers Associate degree in Computer Science, Business or equivalent Can be based anywhere in the US Minimal travel may be required as per need basis