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Advanced Technology Services 4.4
Customer support specialist job in Topeka, KS
**Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.**
**Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.**
**Principal Duties/Responsibilities:**
· Implements standard ATS processes for the customers' repairable parts management and identifies opportunities for process improvement at customer site(s)
· Identifies, captures, and processes repairable parts at the customer's site(s)
· Maintains warranty information for all repairable parts at the customers' site
· Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs
· Documents and presents cost savings opportunities to the customer(s)
· Develops relationship with key customer employees and uses knowledge to grow business within the site(s)
· Prepares and presents metrics and reporting to customer(s) and manager
**Knowledge, Skills, Abilities, & Behaviors Required:**
· High school diploma or GED
· Previous experience working in a factory environment
· Strong customer service skills
· Basic sales and persuasion skills
· Ability to recognize part numbers and to distinguish among different types of parts on a basic level
· Proficiency with computers and basic inventory/maintenance applications
· Familiarity with process improvement methodologies, such as Six Sigma or Lean
**Physical Demands and Working Conditions:**
While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.
ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.
Pay Range
$23.98-$30.65 USD
**ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here. (*********************************************************************************************************
**ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here. (*********************************************************************************************************
ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.
$24-30.7 hourly 8d ago
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Contract and Licensing Support Representative
Advisors Excel 3.8
Customer support specialist job in Topeka, KS
Job Title: Contract and Licensing Support Representative
Department: Annuity Operations
Reporting to: Contract and Licensing Follow-Up Manager
As part of the Annuity Operations team, the Contract and Licensing Support Representative provides outstanding customer service when processing and handling requests from agents, carriers, and internal staff. This role requires timely feedback with any pending contracting requirements to assist in the processing of contracts. This is more than just a job-it's a chance to be part of a team that values your expertise and supports your growth.
What you'll do:
Follow up on pending contracts with a variety of insurance companies, ensuring nothing falls through the cracks
Assist your team members with any outstanding contracting requirements, contributing to a seamless operation
Provide agents with up-to-date contracting statuses, necessary codes, and training information to keep them in the loop
Perform monthly cleanups of our contracting system, ensuring data is accurate and up to date
Experience you'll bring:
Previous customer service experience - you've got experience delivering top-notch customer service and know how to make clients feel valued
Strong communication skills
Ability to interact with all personality types and with all levels of staff
Problem-solving and decision-making skills
Time management with the ability to handle multiple tasks in a fast-paced environment
You're comfortable navigating multiple systems and are proficient with PCs
Bonus Points:
* Bachelor's degree
* Prior experience working in the financial services industry
What you'll get:
Amazing benefits, including medical, dental, vision, and 401k (with matching options)
Generous PTO package upon your start date
Access to an on-site café, gym, and primary care
Continuous personal and professional development opportunities
Recognition for hard work & exemplary performance
Employee-sponsored events...and more!
Who We Are:
Advisors Excel is a fast-paced, innovative company that seeks to service independent financial advisors in a multitude of areas within their business. From operational functions to sales and marketing, our end goal is to help continually grow advisors' businesses nationwide. We thrive on watching them succeed. Not only does AE want to see the success of our advisors, but also our employees. We have high expectations from them to continually move our business forward. We are on the hunt for positive people who thrive on hard work and in a collaborative team environment. If this sounds like you, then what are you waiting for? We want you to join our team!
Advisors Excel is an Equal Employment Opportunity Employer. Everyone is welcome here - as an inclusive workplace, our employees are always comfortable bringing their true selves to our offices daily.
#LI-RH1
$33k-38k yearly est. 8d ago
Customer Service Representative
Adecco Us, Inc. 4.3
Customer support specialist job in Topeka, KS
Adecco is recruiting 2 Customer Service Representatives to work in a government office in downtown Topeka. These are temporary positions and start immediately! This project may last up to 2 months.
Work Schedule: M-F, 8am to 5pm
Hourly Pay: $17.00 - $22.00 Depending on skills and experience
Weekly pay and direct deposit
Business casual dress
Selected candidates will be responsible for their own parking costs
**The positions will be responsible for a variety of tasks, including:**
+ Tracking the number and type of services provided to customers.
+ Assisting walk-in clients who need assistance, and responding to emails and phone calls.
+ Identify effective approaches to meet constituent needs.
+ Referring constituents to appropriate staff or to community-based services based on their need.
+ Working with the team to develop a resource guide for company programs with key contact.
+ Assisting in updating old information on the website.
+ Developing a behavioral health resource guide for Kansas.
+ Develop and implement a tracking strategy for documenting the constituent services provided.
**Skills Required:**
+ Intermediate to advanced computer skills required (especially Excel).
+ Excellent written and oral communication skills.
+ Strong ability to synthesize information.
+ Strong interpersonal skills.
+ Excellent organizational skills.
**Ideal Experience:**
+ Bachelor's degree in behavioral health or related field preferred.
+ Minimum of two years' providing customer service or public contact work.
+ Ability to organize and manage multiple priorities and tasks.
+ Maintaining a high level of confidentiality.
+ Knowledge of data tracking.
+ Familiarity with federal, state, and local government structures as well as private sector resources is a plus.
+ Experience working with individuals in crisis, mental illness, substance use disorder, etc.
+ Previous experience working in a team environment.
**Apply Now to these Customer Service Representative positions located in Topeka, KS!**
**Pay Details:** $17.00 to $22.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to **********************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
+ The California Fair Chance Act
+ Los Angeles City Fair Chance Ordinance
+ Los Angeles County Fair Chance Ordinance for Employers
+ San Francisco Fair Chance Ordinance
**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
$17-22 hourly 2d ago
Client Relations Associate
The Vet Recruiter
Customer support specialist job in Topeka, KS
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We are searching for a Client Relations Associate to work on site in the company office in Topeka, KS. This is a new position due to rapid company growth. The incumbent in this role will help the sales team.
The Client Relations Associate serves as the primary liaison between the company and its customers. The purpose of the position is to ensure that every interaction reflects the brand standards of the company which include quality, care, and responsiveness. The position focuses on managing client inquires, maintaining accurate records, supporting sales and operations to strengthen customer satisfaction and retention and to resolve concerns.
The incumbent will follow up with clients to confirm satisfaction, resolve product or service issues, maintain detailed records of client interactions, feedback and complaints using a CRM. The incumbent will collaborate with departments such as sales, quality, and operations. The incumbent will prepare quotes, update customer files and hep with order processing. The incumbent will stay up to date on company services, products, promotions, and policies.
Qualifications include a bachelor's degree in business, communications, or a related field with 1-3 years of experience in customer service, sales support, or client relations. The successful candidate will have strong interpersonal and communication skills, be proficient with MS Office Suite and CRM platforms, able to multitask and mange time efficiently and have a genuine desire to help clients and maintain a positive attitude. Having experience in the vet or pet space is a plus.
$31k-51k yearly est. 3d ago
Customer Experience Specialist I
Solomonedwards 4.5
Customer support specialist job in Topeka, KS
About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards
Position Summary:
SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer.
Position Locations:
Phoenix, AZ
Tampa, FL
St. Louis, MO
Plano, TX
Essential Duties:
- Operate in a call center environment as a customer success advocate.
- Answer high-volume, inbound calls or texts from current customers promptly.
- Perform routine data entry and validation tasks.
- Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties.
- Interact with multiple departments to expedite processing and/or issue resolution.
- Perform other related duties as required and assigned.
- Demonstrate behaviors that are aligned with the organization's desired culture and values.
Qualifications:
- Mortgage and/or financial services call center experience is a plus.
- Bilingual Spanish is a plus.
- General understanding of applicable Federal, State, and Local Mortgage Regulations a plus.
Skills and Job-Specific Competencies:
- Capable communicator (written and oral).
- Strong negotiation skills with the ability to effectively resolve problems.
- Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.).
Travel Requirements: No travel will be required, unless at the client's discretion.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.
Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24.
Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).
Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.
We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves.
Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.
Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.
Job Ref: 141855
### Place of Work
On-site
### Requisition ID
141855
### Application Email
****************************
$20-24 hourly Easy Apply 60d+ ago
Customer Support Representative -Training in Topeka, then remote
Mercury Broadband
Customer support specialist job in Topeka, KS
Job Description
CustomerSupport Representative
Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training
Position Summary: Mercury Broadband is looking for an energetic and positive personality to serve subscribers by providing product and service information, making recommendations, and providing technical support. This is an entry-level position, which we provide on the job training and teach the skills required to be promoted within the company.
Key Responsibilities:
Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
Ability to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issues
Attract potential subscribers by professionally and accurately answering product and service inquiries
Make product and service recommendations based on customer needs
Address billing inquiries and assist subscribers with their accounts in a timely manner
Address customer concerns in a courteous and professional manner
Schedule surveys, installations, and repairs
Skills and Requirements:
Basic computer skills and proficiency with Microsoft Office
Basic understanding of command line
Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
Self-Motivated with desire to deliver exceptional and timely customer service
Customersupport oriented and professional in appearance
Ability to communicate effectively, both orally and in writing
Education Requirements:
High School Degree or Equivalent
Associates Degree in PC Repair, Networking, or related field preferred
COMP TIA A+ Certification or equivalent preferred
1-2 years Customer Service experience preferred
Physical Requirements:
While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Light to moderate lifting may be required.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Ability to sit at a computer terminal for an extended period.
May be required to operate general office equipment including but not limited to copiers, printers.
Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband's rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.
Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.
$32k-40k yearly est. 12d ago
Advisor, Enterprise & Medical Customer Master Data
Cardinal Health 4.4
Customer support specialist job in Topeka, KS
**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling.
Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals.
**_Accountabilities in this role_**
+ Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions
+ Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data.
+ Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions
+ Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting
+ Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes
+ Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers
+ Other duties as assigned
**Proficiencies desired:**
+ Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action
+ Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation
+ Demonstrated ability to develop, implement, and maintain data automation workflows using Python.
+ Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations
+ Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows.
+ Proficiency in data ingestion procedures
+ Understanding of data layering concepts within a database
+ Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software
+ Ability to explain complex work in a way that will resonate with partners regardless of technical acumen.
+ Experience with process improvement methodologies
+ Proficiency in stakeholder management
+ Ability to create clear process and automation documentation
+ Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service
+ Ability to build and maintain positive relationships with many functional partners and stakeholders
+ Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team
**Familiarity with these is helpful:**
+ Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions
+ Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently
+ Experience as a leader, formally or informally, including direct or influential leadership
+ Familiarity with data visualization techniques and tools
+ Familiarity with Artificial Intelligence concepts and their practical application in the business
+ Understanding of data governance, quality, and remediation procedures
+ Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.)
+ Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.)
+ Understanding of contracts, liability, and risk mitigation
+ Familiarity with standard accounting practices
+ Knowledge of data standardization and classification
+ Adaptability to an ever-changing market
**Qualifications**
+ 3-5 years of industry experience preferred
+ Process oriented, with experience in process mapping
+ Effective communication and facilitation skills to collaborate across various teams and leadership
+ Strong knowledge of Cardinal Heath business processes and systems preferred
+ Ability to manage multiple priorities and meet deadlines
+ Personal courage and resiliency
+ Self-driven and eager to learn
+ Trusted to do the right thing
**_What is expected of you and others at this level_**
+ Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
+ May contribute to the development of policies and procedures
+ Works on complex projects of large scope
+ Develops technical solutions to a wide range of difficult problems
+ Solutions are innovative and consistent with organization objectives
+ Completes work; independently receives general guidance on new projects
+ Work reviewed for purpose of meeting objectives
+ May act as a mentor to less experienced colleagues
**Anticipated salary range:** $80,900 - $103,950
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
$32k-38k yearly est. 42d ago
Delivery Customer Representative - Pepsi - T
Linpepco
Customer support specialist job in Topeka, KS
Hours: 4 Day Work Week! 6AM M, T, TH, & F.
The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness.
Essential Job Functions
Operate a delivery truck to transport products to assigned customer accounts
Prepare, receive, and provide all required documentation for product deliveries and pickups
Reconcile the route daily and submit all necessary DSD reports
Stack and place products according to customer specifications
Retrieve empty pallets and shells from customer backrooms
Stock, rotate, and merchandise products as needed
Build and maintain strong customer relationships
Keep the delivery vehicle clean and in compliance with company standards
Complete all required pre-trip and post-trip inspections
Perform additional duties as assigned
Qualifications
High school diploma or equivalent
Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce
Minimum age of 21
Driving record that meets LinPepCo's Driver Record Policy
Ability to obtain a pallet jack certification
General knowledge of merchandising practices
Basic proficiency with tablets and related technology
Strong oral and written communication skills
Commitment to following all safety procedures
Responsibility for meeting established productivity requirements
Familiarity with DOT regulations
Working Environment
Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
$32k-50k yearly est. 8d ago
Customer Service Technician
Centuri Group 3.7
Customer support specialist job in Topeka, KS
Pay Range: $20 - $25 Centuri companies consider several factors when extending an offer, including but not limited to, the role and responsibilities, a candidate's work experience, education, training and skills, and geographic location. Who We Are At NPL, part of The Centuri Organization, our employees are part of an established team working to support America's natural gas utility and energy infrastructure. Working at NPL means you are joining a company with over 50 years of experience, long-standing customer relationships, and one that is deeply integrated into our host communities. Come grow your career with us and be a part of something bigger.
What You'll Do
* Liaison between NPL and the Gas Utility Company (Customer)
* Communicate with the Customer on work requests
* Conduct onsite inspections of properties where the Customer desires gas installation/replacement.
* Generate proper documentation for the Customer to process the work orders
* Maintain a highly organized filing and tracking system for all work documentation
* Perform other tasks as requested by leadership
What You'll Have
* High School Diploma or equivalent
* 1+ year of experience in the natural gas industry
* General knowledge of natural gas pipeline installations
What You'll Get
* Join the Largest Natural Gas Distribution Contractor in the United States
* Weekly Payroll
* Paid, on-the-job training for technical skills
* Employee Assistance program benefit
* Health Insurance Plan benefit
* Retirement Plan benefit
Work Environment
* Work sites may be outdoors in potentially extreme weather conditions
* All worksite safety instructions are written and spoken in English; must be fluent in English
* Work includes prolonged and repeated: lifting (including overhead, up to 50lbs); standing; climbing; kneeling; reaching and feeling; crouching and crawling
* Flexibility to work various schedules and stay late when necessary with little or no notice
* Work is performed within the "red zone" of heavy equipment
* Working safely requires quick/accurate hand-eye coordination and the ability to work in a constant state of alertness and safe manner
Legal Stuff
* Pass pre-employment, random, post-accident, and reasonable suspicion drug screens
* Provide valid US work authorization documents for E-Verify
* Satisfactory results of pre-employment background check results
* Valid driver's license with clean driving record
* Pre-employment medical fit-for-duty test; hold/obtain DOT medical card
* Join and maintain Union membership
Diversity, Equity & Inclusion Commitment
This job description is subject to change at any time. It reflects management's assignment of essential functions, and does not exclude or restrict the tasks that may be assigned. Centuri and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability, or any other status protected by federal, state or local law. Centuri will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested.
Centuri is a Department of Transportation regulated employer. Certain safety-sensitive positions are covered under the DOT Drug and Alcohol Testing Regulations, 49 CFR Part 40. It is important to note that marijuana remains a drug listed in Schedule I of the Controlled Substances Act. It remains unacceptable for any safety-sensitive employee subject to drug testing under the company's Drug Free Workplace Policy to use or test positive for marijuana.
Nearest Major Market: Topeka
$20-25 hourly 16d ago
CPC Processer Customer Support
Datavant
Customer support specialist job in Topeka, KS
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care.
By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare.
CPC Processor I CustomerSupport to ensure the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
This is a Remote role (Call Center)
+ Full-Time: Mon-Fri 8:30am-4:00 pm EST
+ Comfortable working in a high-volume production environment.
+ Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status
+ Documenting information on multiple platforms using two computer monitors.
+ Proficient in Microsoft office (including Word and Excel)
**You will:**
+ Answer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%
+ Answering release of information related telephone calls and inquiries accurately and timely.
+ Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
+ Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
+ Follow all department and/or site specific processes and procedures accordingly.
+ Meet and maintain the department's productivity and quality assurance expectations.
+ Responsible for following all company policies and procedures as posted or communicated by management.
+ Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
+ Maintains a high level of professionalism and good rapport with co-workers and members of management
+ Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
+ Performs work in accordance with the training and direction provided and adheres to facility specific procedures
+ Attends mandatory employee in-service meetings and/or training sessions, if so directed
+ Maintain an acceptable attendance record and reports to work as scheduled.
+ Performs other duties as assigned.
**What you will bring to the table:**
+ High school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)
+ Friendly, professional manner of communication. Good customer service skills.
+ Experience with multi-line phone systems is required. Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficial.
+ Experience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
+ Ability to stay organized while working quickly. Strong attention to detail is also required.
+ Passing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)
+ Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
+ To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.
The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job.
The estimated total cash compensation range for this role is:
$15-$18.32 USD
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis.
For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .
$15-18.3 hourly 8d ago
Custom Cabinet Sales Rep.
Kitchen Refresh
Customer support specialist job in Topeka, KS
We are seeking a custom cabinet sales representative to become a Kitchen Refresh franchisee focusing on a kitchen remodeling alternative to painting or full replacement of kitchen cabinets. The franchisee owner-operator would be responsible for a territory in the Topeka area.
Job Requirements:
Conduct prompt and professional communication with leads and clients
Perform in-home, design studio, and virtual consultations
Deliver estimate at time of consultation using Quickbooks
Able to convey kitchen remodel expertise, handle objections, and ask for order at time of consultation
Identify and create working relationships with a finish carpenter and painter
Coordinate with finish carpenter contractor for cabinet door and drawer front measuring for product orders, as well as door and drawer front, drawer box, cabinet box, crown moulding, and related installations and work
Coordinate with painter for painting of only the cabinet boxes
Follow proven marketing, sales, and installation processes
Must have a valid driver's license
Must be able to communicate effectively in English
As a Kitchen Refresh franchisee, you would be buying into the Kitchen Refresh kitchen remodeling system and would be responsible for serving and maintaining a defined territory. Kitchen Refresh franchises are independently owned and operated. The hourly wage range is an estimate based on profit rates of product sales relative to time spent on business. Actual pay rate may be more or less depending on how closely you follow the systems and other factors. Franchisees can also earn additional profits on upsell and cross sale opportunities.
Full-time
$150.00 per hour
Monday to Friday
Driver's License (Required)
$34k-47k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Customer support specialist job in Topeka, KS
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$27k-33k yearly est. Auto-Apply 60d+ ago
Virtual Customer Service Professional( work frrom home)
Re-Krut Services
Customer support specialist job in Topeka, KS
Virtual Customer Service Professional (virtual) - . The hourly pay rate is $9.00 - $14.00 per hour depending on experience and the company that you are assigned to. Must work minimum 25 hours per week, full time hours available. • Excellent listening skills, strong English communication skills (verbal and written)
• Answer general customer inquiries.
• Resolve concerns or complaints related to your client.
• Communicate client policies.
• No Cold Calling, No Telemarketing, inbound calls only.
Qualifications
• Must be 18+ to apply
• High school diploma or equivalency
• Secondary education and/or some college is preferred
• Able to perform basic math skills
• You'll make your own schedules
• Must be able to pass a background check
• Minimum 3+ months of customer service , retail, or sales experience preferred
• Ability to multitask and prioritize in a fast-paced environment.
• A background check is required. (client may ask for drug test)
• Comfortable with basic Computer skills including email and documents.
• Would like to work PT or FT as a
1099 contractor
from home.
• A Quiet home office place to work. No ambient sounds such as pets or children while working.
• Able to be in training consecutively up to a maximum of 4 hours in the evening or morning for up to a total of 10 weeks.
Technical Requirements:
• Computer (PC, or Mac)
• Windows Vista is not accepted at this time
• Computer USB Headset, Microphone or PC speakers
• High speed Internet access provided by a cable or DSL provider
• Satellite broadband does not meet our requirements
• Use of wireless and Wi-Fi "air cards" is prohibited
• A dedicated, hard wired phone with no features.
• A noise canceling phone headset.
• A computer with the basic following specs:
o Minimum Hardware: 2 Gigabytes (GB) - 80 GB IDE - Single Core 1.4 GHz - 48 x CD
ROM Drive - 32 Bit Sound Card -speakers
Minimum OS: Windows XP Service Pack 3, Windows 7 32 bit and 64 bit, and MAC OS 10
Additional Information
after which will resume at our regular rate of 149.99.
$9-14 hourly 1d ago
Customer Service Drug Program Specialist
Blue Cross and Blue Shield of Kansas 4.4
Customer support specialist job in Topeka, KS
Under the direction of leadership, The Customer Service Drug Programs Specialist acts as the customer service liaison with the Blue Cross and Blue Shield of Kansas (BCBSKS) Pharmacy Team and BCBSKS's Pharmacy Benefit Manager (PBM). The Customer Service Drug Programs Specialist assists customer service employees with their job duties, such as responding to customer inquiries and resolving issues or complaints, related to drugs administered through the PBM.
“This position is eligible to work onsite or hybrid (9 or more days a month onsite), or remote in accordance with our Telecommuting Policy. Applicants must reside in Kansas or Missouri or be willing to relocate as a condition of employment.”
This position will require weekly Topeka onsite training during the first 30-60 days and as required by leadership after that.
Why Join Us?
• Family Comes First: Total rewards package that promotes the idea of family first for all employees; including paid time off and family first leave.
• Professional Growth Opportunities: Advance your career with ongoing training and development programs both through our internal Blue University and external opportunities.
• Dynamic Work Environment: Collaborate with a team of passionate and driven individuals.
• Make a Positive Impact: Your work will directly contribute to the health and well-being of Kansans.
• Stability: 80 years of commitment, compassion, and community
• Lead and Inspire: Guide and mentor your team to achieve their full potential and success.
• Balance: paid vacation and sick leave with paid maternity and paternity available immediately upon hire
• Real World Experience: You will work hand in hand with our team in learning our business and applying your classroom learning.
• Networking Opportunities: Participate in our corporate intern program and network with other interns at BCBSKS to enhance your learning opportunity.
Compensation
$26.34-$31.30
Non- Exempt 13
• Blue Cross and Blue Shield of Kansas offers excellent competitive compensation with the goal of retaining and growing talented team members. The compensation range for this role is a good faith estimate, it is estimated based on what a successful candidate might be paid. All offers presented to candidates are carefully reviewed to ensure fair, equitable pay by offering competitive wages that align with the individual's skills, education, experience, and training.
Are you ready to make a difference? Choose to work for one of the most trusted companies in Kansas.
What you'll do
Responsibilities:
Support internal customer service clients by answering drug related questions and coordinating with other areas and external entities to resolve inquiries and improve the customer experience.
Proactively identify opportunities to improve the customer experience relating to drug benefits and PBM experiences, and report issues and complaints to management, Special Investigations Unit, BCBSKS pharmacy team and/or Pharmacy Benefit Manager (PBM) contacts (including but not limited to Clinical & Medical Drug Review Team, Specialty Team, Clinical Programs team, Client Engagement Team, etc.).
Serve on drug related teams as a Subject Matter Expert (SME) on behalf of customer service.
Communicate formulary changes, FDA or drug company recalls, pharmacy terminations, and other drug related topics to Customer Service.
Review and provide feedback relating to implementation of utilization management programs.
Load prior authorizations (PAs)/overrides to Pharmacy Benefit Manager (PBM) claim system.
Perform drug claims and PA testing.
Develop and modify Knowledge Management Tool content.
Facilitate learners through prescription drug training courses via hybrid and virtual modes of communication.
Review logged complaints for Pharmacy Benefit Manager (PBM) drug benefits. Report information to quarterly Pharmacy Review and Quality Assurance (PRQA) team meeting.
Review and suggest improvements of member letters and communications relating to annual pharmacy changes and other drug related issues.
Review Pharmacy Benefit Manager (PBM) claims remediation for accuracy and communicate details and payment information to BCBSKS accounting and claims departments.
Perform claims testing to verify utilization management and other formulary changes are implemented correctly.
Review Custom Group requests and advise if requested benefits can be administered successfully by BCBSKS and Pharmacy Benefit Manager (PBM).
Review membership/claims issues submitted through the Benefits Communication Team and provide guidance and data relating to drug benefits.
What you need
Knowledge/Skills/Abilities:
Effective communication skills to build relationships. Provides guidance and direction in a clear, concise, and professional manner.
Ability to interact positively with internal customers/coworkers and external vendors while demonstrating empathy, adaptability, problem-solving, and listening skills.
Exercise sound business judgment in a team environment and independently, while having the motivation and interpersonal skills necessary to effectively resolve problems and build relationships.
Strong analytical and problem-solving skills.
Strong written and verbal skills to effectively communicate drug content to customer service employees.
Excellent time management skills with a proven ability to meet deadlines.
Basic mathematical skills to assist customer service employees with dosage/quantity/day supply/packaging concerns.
Education and Experience:
Required:
High school diploma or equivalent.
Two years of experience working with BCBSKS drug inquiries to include knowledge of drug utilization management programs, benefits, and claims adjudication through BCBSKS's Pharmacy Benefit Manager (PBM).
Preferred:
Previous experience in the pharmaceutical industry.
Physical Requirements
Use a personal computer in a stationary position at least 95 percent of the workday.
Benefits & Perks
Base pay is only one component of your competitive Total Rewards package:
Incentive pay program (EPIP)
Health/Vision/Dental insurance
6 weeks paid parental leave for new mothers and fathers
Fertility/Adoption assistance
2 weeks paid caregiver leave
5% 401(k) plan matching
Tuition reimbursement
Health & fitness benefits, discounts and resources
Our Commitment to Connection and Belonging
At Blue Cross and Blue Shield of Kansas, we are committed to fostering a culture of connection and belonging, where mutual respect is at the foundation of our workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, belief, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military or veteran status, family or parental status, or any other characteristic protected by applicable law.
Blue Cross and Blue Shield of Kansas conducts pre-employment drug screening, criminal conviction check, employment verifications and education as part of a conditional offer of employment.
$31k-36k yearly est. Auto-Apply 4d ago
Customer Experience Representative
Capitol Federal Savings Bank 4.4
Customer support specialist job in Topeka, KS
Pay: $16.50 per hour Job Type: Full-Time Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.
We are seeking people who will go above and beyond to meet our customer's needs.
As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.
Qualities for a Customer Experience Representative:
* People-First Mindset
* Patient
* Effective Problem-Solving Skills
* Ability to Work Under Stress
* Effective Listening Skills
You will receive:
* Opportunities for career growth
* Benefits are available to anyone working 20 hours or more per week!
What you'll need to apply:
* High school education or equivalent
* A minimum of one to three years of similar or related experience.
These exciting opportunities offer career growth within a full-service financial institution in business for over 130 years!
In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!
To learn more or apply go to *******************************************
CapFed is an equal opportunity employer.
$16.5 hourly Auto-Apply 12d ago
Customer Service Representative - Topeka, KS
Kedia Corporation
Customer support specialist job in Topeka, KS
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 1d ago
Home Solutions Specialist
Furnituremallofkansas
Customer support specialist job in Topeka, KS
At the Furniture Mall of Kansas, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Home Solutions Specialist! (What others would call a sales associate)
The BEST person for this role would be described as someone who is Humble, Hungry and Smart. Humble that you put others needs above your own to serve and help others achieve their goals. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability.
If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.
Position Title: Home Solutions Specialist
Reports to: Home Solutions Manager
Purpose of position: To create a personal shopping experience that is unlike any other. To connect with and serve our guests to the best of your ability with the intention of finding the right solutions for everyone's needs.
Job Type: Full-time or Part-time, Schedules include evenings and weekends with two days off (in a row, if desired) during the weekdays.
Main Objectives :
Be prepared to always serve customer needs in a way that ends in a happy guest.
With management, set sales and service objectives monthly, annually and achieve those objectives. Example areas: Customer Success Rate , Follow-up and Total close rates, Average sale, Items per ticket, Dollars sold, Fabric / warranty percentage etc.
Meet minimum monthly objectives within first 90 days of being active on the floor.
Be able to gain rapport, discover customer needs and satisfy those customer needs.
Know product line features and benefits for all products on the sales floor.
Be knowledgeable of general principles of home decor and design i.e. furniture, accents, color schemes etc.
Be knowledgeable of construction and comfort levels of all mattress and furniture models on the floor and be able to qualify and recommend the right match for your customer.
Become a professional salesperson using all selling principles of the Guest Solutions Process including approach, rapport building, needs discovery, product presentations, answering objections, closing, follow-up, after the sale service and continuing contact with all potential customers.
Make regular, planned follow-up calls on all customers who have delayed buying. The closing ratio of these calls should be 40%.
Continue to improve professional selling skills through personal development in self-study, making use of various resources (role-play, books, videos, self-study books, cassette tapes, etc.).
Complete all paperwork related to sales and service promptly according to Furniture Mall standards.
Create new ideas that will help improve store image, sales, and operations, and share them with management.
Develop long-term customer relationships.
Develop new customer leads through referrals from satisfied customers.
Qualifications:
High School Diploma or equivalent required
Some college - preferred
Minimum of one year experience in a retail selling environment -- preferred
6 months experience in the Home Furnishings industry or related academic qualifications - preferred
Positive attitude and work ethic
Ability to work individually or with a team to achieve a common goal.
Strong communication skills
Basic computer knowledge required
Job Requirements:
Must be able to stand for up to an eight (8) hour shift.
Must be able to work evenings and weekends
Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
Undertake and complete other responsibilities as assigned in objective setting with store management.
Undertake and support any policy, change, system or work rules the company implements regarding this position.
Pay Range: This position has an effort-based pay system with a current range of $15-$34/hour. Pay rates change quarterly.
Benefits:
Best work/life balance ratio of any comparable retail position
Free Cookies, Custard & Coffee!
Family-owned business with none of that corporate attitude
Employee Discounts
Full-time Benefits:
Medical, Dental and Vision insurance
401K with Company Match
Complimentary Life Insurance
Vacation Time
Three paid Holidays: Thanksgiving, Christmas, and Easter
We are an equal opportunity employer and provide a drug free working environment. While Furniture Mall appreciates the interest of all candidates only those meeting specific job requirements may be contacted.
$15-34 hourly Auto-Apply 60d+ ago
Home Solutions Specialist
Discovery Furniture Inc.
Customer support specialist job in Topeka, KS
At the Furniture Mall of Kansas, we believe in making a difference in people's lives. Our desire for everyone who becomes part of our work family is that they grow and are fulfilled by making a positive difference in others, both Guests and Members of our Work Family. Our priorities are Happy Family, Happy Guests, Happy Business in that order. Our Mission is to be the Best and Most Fun Furniture Experience on the Planet! Does this resonate with you? If so, you may be the perfect fit for our next Home Solutions Specialist! (What others would call a sales associate)
The BEST person for this role would be described as someone who is Humble, Hungry and Smart. Humble that you put others needs above your own to serve and help others achieve their goals. Hungry to make a positive difference and creatively finds solutions to challenges that others would walk away from. Smart with people, can relate, empathize, encourage, challenge, and inspired to help our work family and our guests to the best of your ability.
If you have gotten this far and are still interested, we want to speak with you to see if we are a good fit for each other. Please see below for details about the position.
Position Title: Home Solutions Specialist
Reports to: Home Solutions Manager
Purpose of position: To create a personal shopping experience that is unlike any other. To connect with and serve our guests to the best of your ability with the intention of finding the right solutions for everyone's needs.
Job Type: Full-time or Part-time, Schedules include evenings and weekends with two days off (in a row, if desired) during the weekdays.
Main Objectives :
Be prepared to always serve customer needs in a way that ends in a happy guest.
With management, set sales and service objectives monthly, annually and achieve those objectives. Example areas: Customer Success Rate , Follow-up and Total close rates, Average sale, Items per ticket, Dollars sold, Fabric / warranty percentage etc.
Meet minimum monthly objectives within first 90 days of being active on the floor.
Be able to gain rapport, discover customer needs and satisfy those customer needs.
Know product line features and benefits for all products on the sales floor.
Be knowledgeable of general principles of home decor and design i.e. furniture, accents, color schemes etc.
Be knowledgeable of construction and comfort levels of all mattress and furniture models on the floor and be able to qualify and recommend the right match for your customer.
Become a professional salesperson using all selling principles of the Guest Solutions Process including approach, rapport building, needs discovery, product presentations, answering objections, closing, follow-up, after the sale service and continuing contact with all potential customers.
Make regular, planned follow-up calls on all customers who have delayed buying. The closing ratio of these calls should be 40%.
Continue to improve professional selling skills through personal development in self-study, making use of various resources (role-play, books, videos, self-study books, cassette tapes, etc.).
Complete all paperwork related to sales and service promptly according to Furniture Mall standards.
Create new ideas that will help improve store image, sales, and operations, and share them with management.
Develop long-term customer relationships.
Develop new customer leads through referrals from satisfied customers.
Qualifications:
High School Diploma or equivalent required
Some college - preferred
Minimum of one year experience in a retail selling environment -- preferred
6 months experience in the Home Furnishings industry or related academic qualifications - preferred
Positive attitude and work ethic
Ability to work individually or with a team to achieve a common goal.
Strong communication skills
Basic computer knowledge required
Job Requirements:
Must be able to stand for up to an eight (8) hour shift.
Must be able to work evenings and weekends
Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress
Undertake and complete other responsibilities as assigned in objective setting with store management.
Undertake and support any policy, change, system or work rules the company implements regarding this position.
Pay Range: This position has an effort-based pay system with a current range of $15-$34/hour. Pay rates change quarterly.
Benefits:
Best work/life balance ratio of any comparable retail position
Free Cookies, Custard & Coffee!
Family-owned business with none of that corporate attitude
Employee Discounts
Full-time Benefits:
Medical, Dental and Vision insurance
401K with Company Match
Complimentary Life Insurance
Vacation Time
Three paid Holidays: Thanksgiving, Christmas, and Easter
We are an equal opportunity employer and provide a drug free working environment. While Furniture Mall appreciates the interest of all candidates only those meeting specific job requirements may be contacted.
$15-34 hourly Auto-Apply 60d+ ago
Underwriting Service Specialist
Arch Capital Group Ltd. 4.7
Customer support specialist job in Home, KS
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
Position Summary:
As an Underwriting Service Specialist, your role is to ensure account service delivery meets and exceeds our customer's expectations. The Underwriting Services Specialist utilizes customer service skills, established processes, and various software applications to ensure Service Level Agreements (SLA's) are met. Under some supervision, the Underwriting Service Specialist works cross-functionally and is responsible for analyzing key pieces of information, determining the appropriate course of action and handling issues. This position collaborates with underwriters, corporate resources, and global teams to ensure we meet both internal and external commitments.
Responsibilities and Accountabilities:
* Policy & endorsement issuance
* File documentation and set-up
* Review account information for data entry into appropriate systems
* Order, prepare and/or update reports
* Processing of various underwriting transactions and requests
* Correspond with brokers for information at Underwriter's request
* Booking/Invoicing
* Coordinate services with other services units, as needed
Required Skills and Abilities:
* Analytical and problem solving ability
* Detail-oriented
* Customer-focused
* Collaborative and team-oriented
* Strong communication and organizational skills
Education and Experience:
* Bachelor's Degree preferred
* 1+ Year experience in same or related field preferred
#LI-Remote
#LI-AM3
For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
$55,300 - $71,910/year
* Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.
* Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus dental, vision and prescription drug coverage; a competitive 401k with generous matching; PTO beginning at 20 days per year; up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer; basic Life and AD&D Insurance as well as Short and Long-Term Disability; Paid Parental Leave of up to 10 weeks; Student Loan Assistance and Tuition Reimbursement, Backup Child and Elder Care; and more. Click here to learn more on available benefits.
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
For Colorado Applicants - The deadline to submit your application is:
January 12, 2026
14400 Arch Insurance Group Inc.
$55.3k-71.9k yearly Auto-Apply 6d ago
Delivery Customer Representative - Pepsi - T
Linpepco
Customer support specialist job in Topeka, KS
Hours: 4 Day Work Week! 6AM M, T, TH, & F.
The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness.
Essential Job Functions
• Operate a delivery truck to transport products to assigned customer accounts
• Prepare, receive, and provide all required documentation for product deliveries and pickups
• Reconcile the route daily and submit all necessary DSD reports
• Stack and place products according to customer specifications
• Retrieve empty pallets and shells from customer backrooms
• Stock, rotate, and merchandise products as needed
• Build and maintain strong customer relationships
• Keep the delivery vehicle clean and in compliance with company standards
• Complete all required pre-trip and post-trip inspections
• Perform additional duties as assigned
Qualifications
• High school diploma or equivalent
• Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce
• Minimum age of 21
• Driving record that meets LinPepCo's Driver Record Policy
• Ability to obtain a pallet jack certification
• General knowledge of merchandising practices
• Basic proficiency with tablets and related technology
• Strong oral and written communication skills
• Commitment to following all safety procedures
• Responsibility for meeting established productivity requirements
• Familiarity with DOT regulations
Working Environment
Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
How much does a customer support specialist earn in Manhattan, KS?
The average customer support specialist in Manhattan, KS earns between $29,000 and $56,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Manhattan, KS