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  • Customer Account Representative Manufacturing

    Arcmed

    Customer support specialist job in Danbury, CT

    ***Must have Manufacturing Experience*** The Customer Account Representative maintains quality relationships, services the needs of customers and troubleshoots order progress and any issues that may arise in the plant while maximizing sales potential. The Customer Account Representative will function as a liaison between internal teams and the customer to facilitate information gathering and coordinating cross functional meetings to resolve any emerging problems that our customer accounts may face with accuracy and efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Account Representative (CAR) at Arcmed Group is responsible for understanding customer needs, communicating them effectively to production, and completing the communication loop back to customers. This includes but is not limited to managing incoming orders, answering questions, and solving problems for customers and prospects. Entering orders and confirming changes in Arcmed's ERP system. Sending confirmations to customers promptly. Working with production supervisors, procurement, and planning to solve problems and meet customer needs. Occasionally, this means going onto the production floor to get to the root cause of issues and designing creative solutions. As part of an account team, the CAR works with Applications Engineers, Key Accounts Executives, and Distribution Sales Manager to achieve company sales goals by account. Performing tasks and duties in support of Customer Service as required by Customer Experience Manager, the VP of Sales & Marketing, or other managers EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS At least 3-5 years' customer service experience in a manufacturing company. Bachelor's Degree or equivalent desired. Strong attention to detail and organization skills required. Demonstrate ability to interact and cooperate with all company employees, and customers maintain professional relationships that meet company core values. Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity. Take a hands-on approach to finding solutions to problems. Excellent ability to communicate orally and in writing in English. Well-developed literacy, numeracy, and computer skills with a technical aptitude. Ability to work in a fast-paced environment where employees strive to meet challenging customer expectations. COMPUTER AND SOFTWARE REQUIREMENTS Experience with Epicor ERP is a plus. Microsoft: Office 365; SharePoint; Teams; and OneNote preferred. Ability to operate media equipment such as tablets, smartphones, and other electronic equipment. Ability to work with general office equipment. Ability to work with and understand databases is necessary and the ability to learn technical skills. PHYSICAL REQUIREMENTS & WORK ENVIRONMENT Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job. Must have enough endurance to perform tasks over extended periods of time. Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties. Must be able to listen and respond to questions and instructions. Arcmed is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship . The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.
    $33k-44k yearly est. 2d ago
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  • Client Services Associate

    Radium Search

    Customer support specialist job in Hauppauge, NY

    Relationship Manager Wealth Management | On-Site | Hauppauge, NY Our client is a highly respected, fast-growing wealth management firm with a strong reputation for delivering exceptional client service and meaningful financial outcomes. They are seeking a Relationship Manager to play a mission-critical role supporting advisors and ensuring a first-class client experience at every touchpoint. This opportunity is ideal for a Relationship Manager who thrives in a high-performance, service-first environment, enjoys positive and purposeful client conversations, and wants to grow within a modern, people-centric RIA. This is a full-time, on-site W-2 position based in Hauppauge, NY. Role Overview The Relationship Manager serves as the operational backbone of the advisory team, supporting advisors by executing with precision, coordinating client deliverables, and ensuring all client interactions are handled with professionalism, warmth, and urgency. This is a client-facing role that plays a critical part in both the firm's service model and its ongoing growth objectives. You will work closely with advisors, operations, custodians, and external professionals to service existing client relationships and support the onboarding of new clients. Key Responsibilities Deliver white-glove service to clients with speed, accuracy, and professionalism Prepare for client meetings and proposals with exceptional attention to detail Draft and manage client communications via email, phone, and written correspondence Participate in client meetings, document notes (with AI support), and manage follow-ups Gather and organize information to support comprehensive financial planning Prepare, process, and track all custodial paperwork (new accounts, asset movement, money requests, transfers, etc.) Maintain meticulous CRM documentation of all client communications, tasks, and appointments Assist with account maintenance, asset allocations, and quarterly reporting Serve as the first line of response for client inquiries across email and phone Build and deepen client relationships with empathy, connection, and professionalism Partner with operations to proactively resolve custodial issues and escalate when appropriate Adhere to all firm and industry supervisory and compliance requirements Participate in firm meetings, training, client events, and continuing education Support additional service-related responsibilities as required Candidate Profile Service-oriented with a genuine interest in caring for clients Exceptionally organized, dependable, and detail-oriented Calm, professional, and effective in a fast-paced environment Process-driven with strong ownership and accountability Excellent time management and multitasking capabilities Comfortable using CRM and workflow tools (Salesforce preferred) Experience with financial services technology including MoneyGuidePro, Holistiplan, DocuSign, and Zocks 3-5 years of experience in financial services (RIA experience strongly preferred) Strong working knowledge of Schwab custodial operations Open to learning and adopting new technology as systems evolve Licensing & Education Series 65 required Bachelor's degree strongly preferred CFP certification or desire to pursue Strong understanding of client confidentiality and discretion Clean U-4 and U-5 history Reporting & Collaboration Reports to: Lead Advisor Functional Area: Client Success / Operations Works closely with: Advisors, Operations, Administrative Support, Corporate RIA partners, Custodians, and Service Providers Compensation & Benefits Base Salary: $70,000 - $90,000 Bonus: Performance-based, tied to individual and firm objectives Employment Type: Full-time W-2 Benefits: Medical, dental, vision, 401(k) with match, PTO, and firmwide benefits Career Development: Clear progression and professional growth opportunities
    $70k-90k yearly 3d ago
  • Customer Service Representative

    Amphenol RF

    Customer support specialist job in Danbury, CT

    JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years. At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), a favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths. The Customer Service Representative effectively interacts with internal and external customers providing and processing information in response to inquiries, concerns and requests about company products and services. The Customer Service Representative contributes and supports the company growth initiatives and overall customer satisfaction metrics. DUTIES AND RESPONSIBILITIES Respond promptly, to Distributors, OEMs, and Field Sales inquiries regarding pricing, delivery, and order status, providing limited technical assistance as needed; collaborate with production, logistics, and inventory teams to ensure orders align with manufacturing schedules and capacity. Review all incoming orders for accuracy. Notify customer of discrepancies in writing prior to acknowledging Amphenol T&C's. Maintain and update customer master data, pricing, and delivery terms in ERP systems. Communicate proactively with customers regarding order status, delays, changes, and delivery schedules. Follow-up to ensure closure and satisfaction. Handle customer complaints and process returns and credits in a timely manner. Process and manage customer orders via EDI or manual entry, ensuring accuracy and timely fulfillment. Oversee the management and maintenance of multiple customer-specific web portals for order entry, status checks, compliance reporting and invoice submission. Provide backup within the Customer Service team as required. Build sustainable relationships of trust through open and interactive communication. Adhere to company procedures, guidelines and policies. Any other Ad hoc duties as assigned by Customer Service Manager. EDUCATION/EXPERIENCE REQUIREMENTS Associate's degree preferred, with 2-4 years of related experience-ideally in a manufacturing or high-tech environment. Strong computer skills required, including proficiency in Windows, Microsoft Office (Excel, Word, Outlook), and web-based applications. Excellent communication skills with the ability to work independently and manage multiple priorities in a fast-paced environment. Hands-on experience with EDI transaction sets preferred. Strong analytical and problem-solving abilities, with a proactive approach to improving processes and identifying better solutions. Positive attitude, reliable, highly organized and a strong attention to detail required. Other requirements as necessary. Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
    $30k-38k yearly est. 1d ago
  • Industrial Customer Service Supervisor

    Xecutive Recruitment Inc.

    Customer support specialist job in Stamford, CT

    This leadership role oversees a frontline customer support team responsible for managing inbound customer interactions, order processing, and service-related requests. The Customer Service Team Lead ensures consistent service quality, operational discipline, and team performance while partnering closely with internal departments to support revenue, fulfillment, and customer retention objectives. The position blends people leadership, operational oversight, and customer advocacy in a fast-moving, metrics-driven environment. Core Duties Lead daily workflow and activity management for a team of customer-facing representatives. Coach, develop, and hold team members accountable to service expectations, quality standards, and response-time goals. Oversee incoming communication channels, ensuring prompt and professional handling of customer inquiries and requests. Maintain accurate records of customer interactions, transactions, and follow-ups within internal systems. Coordinate with cross-functional partners to ensure smooth execution of orders, timely quotations, and issue resolution. Review performance data and service metrics to identify trends, gaps, and improvement opportunities. Address escalated customer concerns and support resolution efforts to maintain strong client relationships. Facilitate onboarding and ongoing training for new and existing team members. Identify and implement process enhancements that improve efficiency and customer experience. Ensure adherence to all workplace safety standards and operational policies. Support sales-related administrative activities, including order entry and quote support. Manage corrective actions related to customer feedback or service discrepancies. Perform additional responsibilities as assigned. Leadership & Professional Competencies Strong ability to lead, motivate, and influence teams toward measurable results. Customer-focused mindset with sound judgment in problem-solving and decision-making. Ability to balance independent decision-making with collaboration across departments. Effective communicator with a professional, confident presence in written and verbal interactions. Comfortable managing priorities in a high-volume, deadline-driven environment. Demonstrated capability to navigate challenging customer situations calmly and professionally. Technical curiosity and aptitude to understand product specifications, documentation, and usage. Proven experience managing people and driving accountability. Required Background Several years of experience in a customer-facing support or service role within a business-to-business setting. Prior experience in a supervisory, lead, or team management capacity. Hands-on experience working with customer management and enterprise systems. Track record of managing multiple priorities in fast-paced operational environments. Proficiency with common business software tools. Flexibility to support varying schedules and operational needs. Dependable transportation. Preferred Experience Exposure to operational, manufacturing, or distribution-based environments.
    $38k-57k yearly est. 1d ago
  • Client Success Specialist, Dedicated

    Indeed 4.4company rating

    Customer support specialist job in Stamford, CT

    **Our Mission** As the world's number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) **Day to Day** + Provide high quality, fan-generating service and leads for all assigned accounts. + Accountable for book of business, account management, operations, and KPI achievement. + Ensure customer success is the goal for all assigned accounts and increase customer satisfaction. + Contribute to the overall success of the team, the territory/segment. + Drive customers to success by purposefully participating in their success through sales collaboration. + Collaborate with a manager, a team lead and senior client success specialists to achieve team goals and contribute to results. + Mentor new hires as requested. **Responsibilities** + Provide recommendations on account operations to achieve results: set appropriate metrics (cost effectiveness, conversions, volume) + Read operational data and provide solutions to operational issues as they relate to the client's recruitment challenges. + Collaborate with a manager, a team lead and senior client success specialists to contribute and contribute performance to achieve team goals. + Communicate and collaborate proactively with sales and other departments to exceed customer expectations, set goals, and resolve recruitment issues. + Share case studies, contribute to team initiatives, and cover for absent teammates. + Proactively understand and contribute to team goals, cooperate with other departments to ensure customer success. + Propose and communicate measures and initiatives for account success. + Achieve personal account goals and KPIs. + Partner with sales to achieve results, plan for customer success, and address and prevent problems. **Skills/Competencies** + Data Proficiency: Quickly analyze operational data and identify anomalies. + Unbiased Decision-Making: Formulate hypotheses based on data, maintaining an unbiased perspective. + Risk Prevention: Proactively assess and manage accounts in sales partnership to enhance effectiveness and results. + Motivational Skills: Understand client issues, identify problems, and partner internally for solutions. + Adaptability: Overcome obstacles and drive change while taking ownership. + Perseverance: Never give up, persistently think through and execute tasks. + Continuous Learning and Leadership: Prioritize ongoing self-improvement and show the initiative to explore new markets. **Salary Range Transparency** NYC Metro Area 27.94 - 36.00 USD per hour **Salary Range Disclaimer** The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. **Benefits - Health, Work/Life Harmony, & Wellbeing** We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners including medical, dental, vision, disability and life insurance. Indeedians are able to enroll in our company's 401k plan, as well as an equity-based incentive program. Indeedians will also receive open paid time off, 11 paid holidays a year, and up to 26 weeks of paid parental leave. For more information, select your country and learn more about our employee benefits, program, & perks at *************************************** ! **Equal Opportunities and Accommodations Statement** Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit ********************************************** If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (******************************** **Inclusion & Belonging** Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we're committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity. We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment. Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome. **Indeed's Employee Recruiting Privacy Policy** Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site's user and privacy policy found at **************************** , we also want to make you aware of our recruitment specific privacy policy found at ****************************/indeed-jobs . **Agency Disclaimer** Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening. **AI Notice** Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. **Reference ID:** **46407** Reference ID: 46407
    $38k-63k yearly est. 39d ago
  • Customer Support Representative

    Artech Information System 4.8company rating

    Customer support specialist job in Hauppauge, NY

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Responsibilities 1. Provides assistance to customers during all phases of the inventory process. 2. Assists customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories. 3. Maintains appropriate response times and abandon rates as defined in the department's goals. 4. Coordinates internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer. 5. Serves as a liaison to assist client care teammates, account managers, IT and operations staff at all levels to support the needs of the customers. 6. Prepares and enters required client information/requests into department's database to document customer interaction and resolution. 7. Obtains a working knowledge of product functionality/ performance and troubleshooting methodologies to assist clients when they call in for assistance. 8. Maintains a working knowledge of the computer programs currently in use in the department. 9. Performs other duties as assigned. Qualifications Qualifications 1. HS diploma or equivalent level required. 2. Prefer some prior customer service experience. 3. Excellent communications skills. 4. Computer literate; exposure to Windows environment. Additional Information For more information, Please contact Shobha Mishra ************ sent me your resume shobha.mishra ATartechinfo.com
    $37k-47k yearly est. 1d ago
  • Customer Relations Specialist (Internet Sales)

    Smith Haven Chrysler Jeep Dodge Ram

    Customer support specialist job in Saint James, NY

    This is an outstanding opportunity to become a member of our rapidly expanding Retail Customer Experience Center. Our department answers inbound inquiries, sends the proper information and follows up with friendly phone calls and emails. We are looking for the right person with the following skills - Very process oriented and organized, Very friendly - Goal oriented - work for hourly rate and commission/bonus, Persistent you know how to get things done. This is a commission based job and an employee in this position would earn a weekly salary and commission. Pay plans are determined by a multitude of factors including but not limited to, prior experience and education. ***Willing to train**** Other Duties Include: - Answering incoming phone calls - Answer internet leads by a timely matter - communicate with our customers via phone, text and email - Logging Customer details and comments in our CRM. -Maintaining contact with our customers to make sure they are being taken care of - Consistently going through all customer base to follow up with all customers - Scheduling and following up with any no show customers -Multitasking, constantly taking leads and answering the phones -Maintain and communicate with all customer bases -Work closely with the sales team - Friendly, enthusiastic and reliable team player, positive attitude No previous automotive experience is necessary. However, the right person with customer service skills, hospitality, bartender, barista, telephone sales, call center or similar experience is preferred. Hourly rate and performance bonus. Based on experience. Some evening and weekend hours - full time position. We offer: Free College Tuition for all Chrysler employees and their family members, including textbooks! 401K Retirement Plan! Top-of-the-Line Health Plan! Dental and Vision Insurance Plans! Flexible Work Schedule for most departments. Above market pay plans! Direct Deposit! Newly Refurbished State-of-the-Art Facilities! Upward Career Mobility! Multiple examples in the company of employees moving up the ranks! From Lot Person to General Sales Manager! Paid vacation and sick/personal time for all full time employees! Credit for Volunteer Work! Paid on-the-job training! Pleasant, professional work atmosphere! Sales employees receive 6 full weekends off per year, in addition to any sick or vacation time! Employee feedback encouraged by management! Yearly employee feedback surveys! Yearly reviews for most positions. Big corporation level of HR Department, in a small company! Full employee handbook, etc. Growing company! Constantly adding employees! Great opportunities! Company donates to various charities and the local Long Island community! Generator on Premises! Always operational! Rigorous vetting process, drug testing, personality assessments, etc. To make sure all employees are the Best-of-the-Best! Huge advertising budgets and campaigns. Huge opportunities for a constant stream of business! Bustling stores! Monthly management meetings in each department to ensure all problems are quickly identified and deal with efficiently. Requirements Strong communication skills via phone and email Effectively manage assigned leads according to our process Set and confirm appointments that show Work with sales staff to coordinate follow up and appointments Strong sense of urgency Ability to engage with our customers in a friendly manner Efficiently complete phone calls and emails Strong written and verbal communication skills Ability to handle rejection Time management and organization skills Salary Description Salary plus commission
    $38k-62k yearly est. 4d ago
  • Customer Service Professional

    Keter Environmental Services LLC 4.0company rating

    Customer support specialist job in Stamford, CT

    About Us Over the past 25 years, Waste Harmonics Keter has been at the forefront of the waste and recycling industry, delivering innovative, data-driven solutions. We help companies right-size their waste operations and get out of the waste business with industry-leading expertise, state-of-the-art waste technologies, and industry-leading customer service. Visit Waste Harmonics Keter for more information. Job Purpose As a Customer Service Professional (CSP), you are a key representative of Waste Harmonic Keter's commitment to customer satisfaction and operational excellence. You will ensure a seamless, solutions-oriented experience for clients across diverse industries by efficiently resolving inquiries, addressing service needs, and maintaining high customer satisfaction. This role demands professionalism, accuracy, and collaboration, while upholding the company's values and consistently enhancing the customer experience. Duties and Responsibilities People Self-Development - Invests in ongoing professional development through continuous learnings, feedback integration, goal setting, and cross-training. Team Collaboration Enhances team performance by fostering knowledge sharing, open communication and mutual support. Operations Performance Metrics - Consistently meets or exceeds key performance indicators (KPIs), including resolution times, response rates, and customer satisfaction scores. Data Management - Ensures integrity and accuracy in CRM documentation, supporting informed decision-making and efficient operations. Process Adherence - Rigorously follows standardized workflows, scripts, and SOPs to maintain regulatory compliance and service consistency. Stakeholder Management Collaboration - Collaborates across teams and functions to resolve issues and elevate customer experience through shared expertise. Customer Engagement - Cultivates trust-based relationships by understanding customer needs and delivering tailored, value-driven solutions. Strategy Continuous Improvement - Analyzes customer feedback and service data to identify recurring issues, enabling proactive improvements and service innovation. Customer-Centric Focus - Delivers high-quality service aligned with company goals to enhance customer satisfaction, retention, and long-term loyalty. Performs other duties as assigned. Qualifications Education & Experience: High school diploma or GED required Associate's or Bachelor's degree in Business, Communications, or a related field preferred Familiarity with customer service principles, including active listening and empathy. Experience using phones, email or live chat to communicate with customers. Understanding of the company's products, services, and policies to provide accurate information. Ability to handle customer inquiries, complaints and services. Basic troubleshooting and problem-solving techniques. Strong written and verbal communication skills. Knowledge & Skills: Previous experience in customer-facing roles such as retail, hospitality, or call centers. Ability to handle customer inquiries professionally and resolve issues effectively. Ability to meet or exceed performance goals in a customer service setting. Strong communication skills with a focus on clarity and professionalism. Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. Work Conditions/Physical Requirements Office environment. Noise level is moderate. Work is primarily performed at a desk using a computer and other standard office equipment Occasional walking to meetings or shared office equipment may be required. Ability to work after normal business hours as needed. Waste Harmonics Keter Comprehensive Benefits Package Competitive Compensation Annual Bonus Plan at Every Level Continuous Learning and Development Opportunities 401(k) Retirement Savings with Company Match; Immediate Vesting Medical & Dental Insurance Vision Insurance (Company Paid) Life Insurance (Company Paid) Short-term & Long-term Disability (Company paid) Employee Assistance Program Flexible Spending Accounts/Health Savings Accounts Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer 7 Paid Holidays At Waste Harmonics Keter , we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome candidates from all backgrounds to apply.
    $31k-45k yearly est. Auto-Apply 60d+ ago
  • Pediatric Care Coordinator

    Fair Haven Community Health Care 4.0company rating

    Customer support specialist job in New Haven, CT

    We are seeking a Pediatric Care Coordinator to join our dynamic team! Job purpose The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on EHR data and referrals from clinical teams. The Care Coordinator identifies any barriers that may impact a patient's access to health, and will link them to appropriate services. Duties and responsibilities Reporting to the Care Coordination Program Manager, the Pediatric Care Coordinator's role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as needing additional support services to navigate the healthcare system and access community resources, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care. Primary responsibilities include but are not limited to: Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families Conduct needs assessments at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts Use technological platforms to link patients with needs to community resources Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care) Conduct home visits as needed Identify barriers to care impacting patients' abilities to adhere to treatments. Assist patients with insurance enrollment, or other patient assistance programs Work collaboratively with clinical teams to meet the needs of complex, high-cost patients Attend relevant trainings as required and assigned. Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians. Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation. Qualifications Associates degree in health-related field and/or relevant years of experience is required. Bachelor's degree preferred. A valid CT driver's license and access to reliable transportation is required. Experience in Care Coordination; working with teams; using EPIC electronic health record highly preferred. The successful candidate will have excellent computer skills including word processing and data entry required and the ability to work independently. Bilingual in English and Spanish is highly desirable. Direct Reports None About Fair Haven Community Health Care For over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care. American with Disabilities Requirements: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis. Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
    $39k-49k yearly est. Auto-Apply 17d ago
  • Customer Support & Image Library Representative

    Midstate Radiology Associates, LLC

    Customer support specialist job in Meriden, CT

    Join Midstate Radiology Associates (MRA) as a Per Diem, Customer Support & Image Library Representative at MidState Medical Center in Meriden. Position Schedule: 1st and 2nd shifts available, weekdays. This position would require to work at least 3 shifts per month. For complete listing of all open positions, visit ********************************************** Compensation: MRA offers competitive starting compensation based on qualifications and experience. The starting rate for this position is between $16.00 and $21.53 + applicable shift differentials. Job Summary: Provides a full range of varied, multi-skilled secretarial, clerical and administrative support ensuring the needs of the internal and external customers are met by providing efficient, accurate, and timely administrative support contributing to the success of the imaging area. Key Accountabilities: Preparation of reports and correspondences. Works effectively as a team member within the department and with other units to provide quality service through communication, cooperation, and collaboration. Communicates well with all modalities within radiology and any other area within the facility by use of telephone and/or intercom systems. Responds to questions and requests for information, and resolves problems by gathering information and using thorough knowledge and understanding of own work area and others. Follows current hospital and department policies to properly assist the patient and/or provider. Provides assistance and direction via telephone. Shows competence in using the ACD phones. Can transfer calls to and from various numbers. Monitors Nuance critical finding software to ensure results are communicated efficiently to ordering physicians. Connects ordering physician with appropriate radiologist in applicable situations. Has knowledge and aids patient and/or physicians to schedule, reschedule or cancel an appointment when central scheduling is not available. When Central scheduling is available, transfers to Central scheduling department. Provides patient with instructions and exam preparations so that patients understand the exam that was ordered and is properly prepared for the exam. Locates prior imaging by CD or Image Connect when requested and ensures all prior records are correct. Obtains imaging reports when requested by patients and/or physicians and coordinates appropriate paperwork. Monitors printed orders and calls in the appropriate technologist on off shifts for STAT US, Nuc Med, MRI and Interventional patients. Responsible for all other support tasks including the scheduling of add on/walk in patients, importing of outside imaging studies into PACS System, exporting imaging studies to media, pushing imaging studies to other facilities, monitoring variances, monitoring STAT GoHealth dictations, etc. Demonstrates yearly competencies, including knowledge and behaviors, to meet the needs of patients with regard to the patient's age, condition or other special requirements. Performs other duties as assigned. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Qualifications Guidelines: High school diploma or equivalent. Individual exceptions may apply only under the discretion of the Medical and Administrative Director At least one year of customer service experience in a medical setting preferred. Knowledge of medical terminology. Quality assurance and customer service principles and practices. Communicate effectively with patients, relatives, medical staff and co-workers. Capacity to relate to patients of all cultural and socio-economic backgrounds. Current Nuance reporting system, Epic and Sectra PACS system. Maintain the confidentiality of patient records. Ability to understand and follow specifications and instructions. Attention to detail is required for success. Basic keyboard skills with proficiency in use of personal computer. Physical Requirements: Remaining in a stationary position, often sitting, standing, or kneeling for prolonged periods. Adjusting or moving objects up to 15 pounds in all directions. Repeating motions that may include the wrists, hands and/or fingers. Must be able to lift up to 20 pounds at times. Moving about to accomplish tasks or moving from one worksite to another. Must be able to access and navigate each department at the organization's facilities. The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Our team at Midstate Radiology Associates benefits from a diverse workforce and we welcome anyone to apply: Midstate Radiology Associates is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To learn more about Midstate Radiology Associates, including more information on employee benefits and our company culture, please visit our website: *************************
    $16-21.5 hourly Auto-Apply 11d ago
  • Airport Customer Service Agent

    GAT 3.8company rating

    Customer support specialist job in Ronkonkoma, NY

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $30k-37k yearly est. 9d ago
  • Receptionist - Client Experience Specialist

    Keeler Automotive Holdings

    Customer support specialist job in Norwalk, CT

    Job DescriptionReceptionist - Client Experience Specialist Genesis of Ridgefield | Keeler Motor Car Company - Norwalk, CT 10 Tindall Avenue, Norwalk, CT 0685**************** The First Impression Matters. Make Yours Unforgettable. Genesis of Ridgefield, powered by the legacy of Keeler Automotive Group, is seeking a poised and professional Receptionist - Client Experience Specialist to join the front line of our luxury dealership. This is more than a front desk role-it's the heartbeat of our client-facing experience. You'll greet every guest, manage key administrative operations, and set the tone for a dealership that prides itself on hospitality, precision, and modern luxury. What You'll Do As the Receptionist and Client Experience Specialist, you are the voice and presence of Genesis. Your responsibilities will include: Welcoming all guests and clients with professionalism, warmth, and attention to detail Operating a multi-line phone system with discretion and efficiency Managing and reconciling daily payments and receipts Supporting dealership leadership and department heads with administrative tasks Maintaining the appearance and functionality of the showroom and client lounge Preparing refreshments and ensuring amenities are always guest-ready Supporting documentation, filing, and dealership reporting processes Keeping the environment calm, organized, and client-focused What We're Looking For This is a role for someone who brings grace under pressure and a polished presence to everything they do. You should have: Excellent communication skills-verbal, written, and interpersonal Strong typing and administrative accuracy (60+ WPM preferred) Professional appearance, tone, and etiquette Confidence handling high-end clientele and managing multi-task priorities A steady, solutions-oriented approach to problem-solving Availability for full-time work, including Saturdays Why Join Genesis of Ridgefield Genesis of Ridgefield is the most dynamic dealership launch in Fairfield County, blending startup energy with luxury-level expectation. As part of the Keeler Automotive Group, you'll be backed by a 50+ year tradition of operational excellence, integrity, and growth. We offer: Competitive hourly pay 401(k) with company match Paid holidays and PTO A high-integrity culture that values every role Team celebrations, outreach events, and career development opportunities Apply Today Submit your resume and a short cover letter telling us why you're the right first impression for Genesis. We're looking for someone who doesn't just sit at the front-but leads from the front . **************
    $37k-64k yearly est. 3d ago
  • Receptionist - Client Experience Specialist

    BMW of Ridgefield

    Customer support specialist job in Norwalk, CT

    Genesis of Ridgefield | Keeler Motor Car Company - Norwalk, CT 10 Tindall Avenue, Norwalk, CT 0685**************** The First Impression Matters. Make Yours Unforgettable. Genesis of Ridgefield, powered by the legacy of Keeler Automotive Group, is seeking a poised and professional Receptionist - Client Experience Specialist to join the front line of our luxury dealership. This is more than a front desk role-it's the heartbeat of our client-facing experience. You'll greet every guest, manage key administrative operations, and set the tone for a dealership that prides itself on hospitality, precision, and modern luxury. What You'll Do As the Receptionist and Client Experience Specialist, you are the voice and presence of Genesis. Your responsibilities will include: Welcoming all guests and clients with professionalism, warmth, and attention to detail Operating a multi-line phone system with discretion and efficiency Managing and reconciling daily payments and receipts Supporting dealership leadership and department heads with administrative tasks Maintaining the appearance and functionality of the showroom and client lounge Preparing refreshments and ensuring amenities are always guest-ready Supporting documentation, filing, and dealership reporting processes Keeping the environment calm, organized, and client-focused What We're Looking For This is a role for someone who brings grace under pressure and a polished presence to everything they do. You should have: Excellent communication skills-verbal, written, and interpersonal Strong typing and administrative accuracy (60+ WPM preferred) Professional appearance, tone, and etiquette Confidence handling high-end clientele and managing multi-task priorities A steady, solutions-oriented approach to problem-solving Availability for full-time work, including Saturdays Why Join Genesis of Ridgefield Genesis of Ridgefield is the most dynamic dealership launch in Fairfield County, blending startup energy with luxury-level expectation. As part of the Keeler Automotive Group, you'll be backed by a 50+ year tradition of operational excellence, integrity, and growth. We offer: Competitive hourly pay 401(k) with company match Paid holidays and PTO A high-integrity culture that values every role Team celebrations, outreach events, and career development opportunities Apply Today Submit your resume and a short cover letter telling us why you're the right first impression for Genesis. We're looking for someone who doesn't just sit at the front-but leads from the front . **************
    $37k-64k yearly est. Auto-Apply 60d+ ago
  • Custom Product Client Experience Specialist

    Thibaut Inc. 3.8company rating

    Customer support specialist job in Norwalk, CT

    Job Description The Custom Product Client Experience Specialist, is responsible for managing and overseeing custom rug and fabric orders, including developing and maintaining good relationships with clients, and understanding client needs. ESSENTIAL FUNCTIONS: · Generate quotes for custom rugs, fabric, and accessory orders. · Input new custom orders into our ERP system. · Develop and nurture deep relationships with our showroom partners. · Serve as the point of contact for all questions about, but not limited to, rug measures, installations, and templates. · Create client purchase orders. · Create NetSuite item codes as needed. · Create all non-launch related showroom rug purchase orders. · Communicate with Costikyan when template information is required. · Coordinate with Costikyan to receive quotes for installation and deliveries, orders with templates, and repairs on rugs. · Review and approve all rug images prior to rugs shipping from our mill. General · Help answer phones. · Function as a brand ambassador for the company, promoting its values and mission. · Responsible for creatively solving problems to help company operate more efficiently and drive results. · Undertake additional duties as assigned. REQUIRED SKILLS AND COMPETENCIES: · Must be able to work well with others to ensure smooth operations and effective coordination. · Must be meticulous with strong attention to details. · Must be able to organize and manage time effectively. · Must be able to communicate clearly and ethically. · The job requires the use of a computer, calculator, and other technological items, throughout the workday. · Must be able sit in front of a computer most of the day. · Must be able to adapt to changing industry standards and regulations. · Proficiency in maintaining highly confidential and detailed records. · Excellent diligence and accuracy. · Strong organizational and time management skills. · Effective communication and people skills. · Excellent analytical and critical thinking skills. EDUCATION & QUALIFICATIONS REQUIREMENTS: · Bachelor's degree in design, manufacturing, or related field; or a combination of education and relevant work experience in a similar role; Higher education preferred. · 3+ years of proven customer service experience, working with custom rugs is a plus. · Highly organized and detail-oriented with the ability to manage multiple projects and clients at the same time. · Self-motivated with exceptional communication skills, both verbal and written, required. · Excellent computer skills required. · Highly organized and detail-oriented with the ability to manage multiple projects and clients at the same time. · Ability to prioritize and solve problems. · Affinity for learning new skills. · Experience with an ERP system.
    $23k-30k yearly est. 6d ago
  • Client Engagement Specialist

    Payarc LLC

    Customer support specialist job in Greenwich, CT

    Requirements Independently assist merchants/agents with any issues that arise, including questions regarding authorizations, batches, clearing, settlement, deposits analysis within company proprietary software, the TSYS and Fiserv platform, and a dozen other 3rd party applications. Build gateway profiles to enable merchants to accept credit cards through an EMV payment terminals and card not present method using their knowledge of the business to determine the correct program as well as appropriate encryption keys Use critical thinking skills to troubleshoot technical issues by researching issues using the knowledge learned during training and on the job expertise to determine the root cause of the issue Work independently and within the team to collaborate and solve various technical issues throughout the day Provide expertise customer service to existing clients over the phone and email Train merchants on using payment applications (EMV and Virtual Gateways) and company software platforms (CurvPOS and Curv Payment Gateway) Guide merchants through PCI compliance program Understand activities and duties of all company departments and use this knowledge to resolve technical issues Show initiative and take lead over new projects that are assigned to the support team, some examples of this include application of new pricing updates for merchants, new terminal software updates and updating PCI information for all merchants Other duties as assigned. Skills/Competencies Extremely detail oriented Ability to multi-task Good interpersonal skills Strong communication skills Strong relationship building skills Influencing skills Build solutions/problem solver Qualifications / Experience Required 6+ months of relevant experience Spanish speaking required Proficient in Microsoft Word/Excel Education Requirements · High School Degree · College degree preferred Salary Description Starting at $70,000
    $70k yearly 15d ago
  • Client Relationship Specialist, Private Wealth Sales - Canvas Custom Indexing

    O'Shaughnessy Asset Management

    Customer support specialist job in Stamford, CT

    O'Shaughnessy Asset Management (OSAM) is owned by Franklin Templeton, a dynamic firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you'll get exposed to different cultures, people, and business development happening around the world. O'Shaughnessy Asset Management (OSAM) operates independently as a Specialist Investment Manager and is a research and money management firm based in Stamford. Our approach to managing money is transparent, logical, and completely disciplined, leading to long‐standing relationships with our clients. We are a leading provider of Custom Indexing services via CANVAS . CANVAS is a platform offering financial advisors an unprecedented level of control and ease in creating and managing client portfolios in separately managed accounts (SMAs). Advisors can set up custom investment templates, access factor investing strategies, utilize passive strategies, actively manage taxes, and apply ESG investing and SRI screens according to the specific needs, preferences, and objectives of individual clients. For more firm information, please visit ************ Relationship Management Specialist Vice President The Relationship Management Specialist will support OSAM's business development and client service efforts throughout each stage of the client journey. The successful candidate will be considered a key problem-solving resource for our clients and will primarily collaborate with the East Region Relationship Director (Eastern seaboard) on prospecting, onboarding, and maintaining RIA relationships. The need for this hire is driven by the growth of CANVAS , OSAM's revolutionary Custom Indexing platform designed to improve the relationship between asset managers and allocators. Key Responsibilities Include: Work closely with Relationship Director in the East Region to build a pipeline of advisor prospects and help to qualify new business development leads Develop an in-depth understanding of CANVAS workflows and OSAM's investment/portfolio management process Educate clients and prospects on technology enabled investment platform including capital markets and asset allocation theory Develop new advisor relationships and retain and deepen existing relationships Demonstrate the ability to be a utility player able to flex between operations, analysis, and client facing activities Independently analyze, process, and interpret data to create custom analysis, narratives, charts, graphs and other diagrams and make recommendations to the investment functions Take ownership of follow-up communication Prepare allocator and advisor-specific marketing and education collateral based on internal and external requests Grow into being responsible for full scope business development responsibilities by increasing advisor use of CANVAS Manage ongoing account service requests in a timely manner Support growth efforts by coordinating across sales, operations, and Portfolio Management teams Highly Desirable: 5+ years of experience in asset management or investment management Strong experience with tax loss harvesting platforms and separate account operations Strong knowledge of equity investment landscape, portfolio management, financial planning Experience working with financial advisors High degree of comfort with technology Ability to effectively problem solve in a timely manner Must maintain strong working relationships both internally and with external clients Superior work ethic Comfortable working in a fast-paced environment Ability to manage multiple tasks effectively Self‐starter, able to proactively identify opportunities for process improvement Strong time management and organizational skills Team player Intellectual curiosity Location: Stamford, CT (HQ) or New York City. This is hybrid role working 3 days a week in office. Along with base compensation, other compensation is offered such as a discretionary bonus, 401k plan, health insurance, and other perks. There are several factors taken into consideration in making compensation decisions including but not limited to location, job-related knowledge, skills, and experience. At Franklin Templeton, we apply a total reward philosophy where all aspects of compensation and benefits are taken into consideration in determining compensation. We expect the salary for this position to range between USD $155,000 - $192,000. For more information on our firm, please visit our website at ************. To apply, please visit here. #MID_SENIOR_LEVEL #LI-Hybrid Experience our welcoming culture and reach your professional and personal potential! Our culture is shaped by the variety of perspectives and experiences brought by talent from around the world. Regardless of your interests, lifestyle, or background, there's a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life's adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered. Learn more about the wide range of benefits we offer at Franklin Templeton *Most benefits vary by location. Ask your recruiter about benefits in your country. Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation. If you believe that you need an accommodation or adjustment, due to a medical condition or disability, to search for or apply for one of our positions, please send an email to accommodations@franklintempleton.com. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number of the position you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
    $37k-64k yearly est. Auto-Apply 49d ago
  • Customer Service Coordinator starting at $18 hourly

    Raymour & Flanigan Furniture 4.6company rating

    Customer support specialist job in Stratford, CT

    At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its associates by recognizing each individual's potential and investing in their future success! Expectations: * Schedule & confirm customer repair service calls. * Coordinate & communicate with repair technician. * Work independently to resolve customer service issues. * Adhere to proper Warranty and protection guidelines. * Serve as liaison between customers and the repair technician. * Complete reports and other tasks/assignments as required. * You must have excellent listening skills and the ability to work independently and with a team. * Perform additional functions that may be assigned at the discretion of management. Qualifications: * Excellent phone etiquette * Interpersonal skills * Strong computer skills * Excellent time Management * Ability to work independently * Ability to multi-task * Customer service skills * Experience in a fast-paced environment * Prior call center experience and prior dispatcher experience is preferable. * High School Diploma or equivalent * Able to work day, night and weekend hours Raymour & Flanigan proudly supports a drug and smoke free work environment. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan is an Equal Employment Opportunity employer that does not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
    $28k-38k yearly est. 34d ago
  • Member Service Center Representative

    Connex Credit Union 3.6company rating

    Customer support specialist job in North Haven, CT

    Are you looking to have a positive impact on people in your community? Connex Credit Union is looking for diverse talent who are motivated to improve the financial well-being of others. We're a company with a long and successful history where trust is important and exceptional customer service is the standard. We are committed to our employees, our members and the communities we serve. If you want to make a difference and be part of a growing, inclusive organization, join us in our mission. Benefits: Competitive compensation. Medical, Dental and Vision coverage. Paid time off. 401K contributory plan with company match. The opportunity to become involved in community outreach. Qualifications The primary function of the Member Service Center Representative is to serve as a representative in the Member Service Center working with members and prospective members of Connex Credit Union. The position will help members with all issues they may have as well as look for opportunities to improve a member's financial life utilizing Connex's products and services. The position must consistently provide excellent customer service while working within Connex policies and meeting or exceeding Connex service standards. Working in the call center, Sales and Service and ITM teams requires a unique blend of patience, inquisition and problem solving skills. They must work to resolve issues efficiently primarily resolving problems on the first call. Essential Functions and Responsibilities: Call Center Answers all inbound phone calls in an accurate, timely manner while adhering to all call center standards Promptly responds to member requests via web chat and email Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Takes ownership of member problems and works them until completely and satisfactorily resolved - Utilizes problem solving skills and thinks independently to resolve these issues Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members Improves each member's financial life by offering appropriate products and services during phone calls and other contacts Processes loan applications for members and assists them with questions they may have in regards to the consumer lending products Meets all sales and service goals consistently and contributes to the fulfillment of all Connex Credit Union goals ITM Maintains a balanced personal cash drawer and balanced vault in absence of Service Coordinator Maintains an excellent knowledge of products and services in order to make proper recommendations and referrals to members Delivers superior quality service while adhering to corporate, regulatory and audit guidelines Utilizes problem solving skills and thinks independently to resolve member issues Sales and Service Mail Processing, Audit CD Reports, S&S Helpdesk Requests Other duties as assigned to support the Member Service Center and the credit union. Performance Measurements (if applicable): Qualifications and Requirements: Ability to maintain confidentiality of member information Ability to work collaboratively within the call center environment Strong communication and sales skills High degree of responsibility and integrity Proficiency in Microsoft Office suite Flexible about work hours and shifts to accommodate business and member needs - Includes rotating Saturdays and occasional after-hour meetings High school degree required; bachelor's degree desirable 1-2 years experience required
    $33k-38k yearly est. 9d ago
  • Trust Client Specialist

    First Horizon Corp 3.9company rating

    Customer support specialist job in Brentwood, NY

    The primary function of the Trust Client Specialist is to provide general and clerical administrative support to an individual, or small group of individuals, relieving them of clerical, administrative, and business detail. This particular job is in the Trust Division where the individual will assist Trust Officers in the administration and management of trust and estate accounts, prepares and reviews management reports; maintains records; coordinates information with various departments; interfaces with clients, staff and management; meets standards for Trust Division quality goals. Specific Duties included: * Daily and weekly cash movement between Trust and DDA's for clients * Research and Notify appropriate parties of Class Actions * Coordinating directed trades (purchase and sells) with Trust Portfolio Manager. * Special Situation Assets, maintain working list, obtain statements, balance, and provide updated information to TSS for posting and maintenance * Coordinate Bank Services for Trust clients as their need may dictate. This may involve working with other areas of the bank in an effort to maintain an operational consistency between the clients trust services and his/her other banking needs. * Serve as a liaison between the Administrator and the Client and also as the liaison between these two parties with other areas of the bank. * Distribution of funds by check, wire, or by direct deposit into checking and investment accounts at other institution upon direction of the client and/or administrative officer's request * Initiate entries to pay bills for Trust clients * Communicating with Trust Administrator regarding liquidity needs for living expenses, gifting purposes, and tax purpose * Setting up quarterly, annual, and monthly distributions for clients and assuring that these transactions are accurate and completed in a timely manner. This will involve setting up regular payments on the trust system. These payments are usually done via check or direct deposit into the clients checking or investment account at another institution * Follow procedures for opening and closing Trust Accounts * Gathering and distribution of tangible and intangible assets (stocks, bonds, cash, limited partnerships, and other assets) * Setting up statements on the trust system, which will enable clients to receive account information on monthly, quarterly, bi annual or annual basis * Preparing court accountings and other documents in a timely manner * Make sure that client records are correct on the system and that new information is added to and maintained correctly in the vault on file * Assist the Administrator in performing daily operational tasks, such as client contact, faxing, copying, delivering of documents, answering phones, loading documents in Compliance Services and serving in a backup role in the absence of the Trust Officer Education and/or Work Experience Requirements: * Ability to operate a PC * Proficiency in Microsoft Office applications (Word and Excel) a must * Preferred Trust/Securities and processing experience * Must be highly detailed oriented * Must be able to prioritize, manage time, finish projects timely, and complete daily tasks with little or limited supervision * Must have good oral & written skills and ability to communicate well with clients & co-workers * The ability to work as a team member * Must be highly service oriented * Hours: MONDAY - FRIDAY 8AM - 5PM About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube
    $40k-47k yearly est. 11d ago
  • Client Specialist Key

    Knitwell Group

    Customer support specialist job in Chappaqua, NY

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Available at least (20) hours per week. Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00018 Chappaqua NY-Chappaqua,NY 10514Position Type:Regular/Full time Pay Range: $18.00 - $22.50 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $18-22.5 hourly Auto-Apply 34d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Milford, CT?

The average customer support specialist in Milford, CT earns between $37,000 and $89,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Milford, CT

$57,000

What are the biggest employers of Customer Support Specialists in Milford, CT?

The biggest employers of Customer Support Specialists in Milford, CT are:
  1. TOMRA
  2. LightBox
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