Bilingual Customer Service Specialist (Spanish) (Multiple Locations)
Customer support specialist job in Franklin, TN
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.
Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:
Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible
What is the Process to get Started?
Step 1 - Online Application
Find the role(s) that interest you on our Careers page: ******************************
Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners
Step 2 - Digital Interview
Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions
You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation
Step 3 - In-Store Interview
Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal.
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at ***************************** Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistent with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements:
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able to read, write, comprehend, and communicate in English
Must be able to read, write, comprehend, and communicate in Spanish
Must have a valid, unrestricted Driver's License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
#SHWSalesBL
Service Advisor/ASM
Customer support specialist job in Murfreesboro, TN
Job DetailsJob Location Murfreesboro Hyundai - Murfreesboro, TNSalary Range $80000.00 - $100000.00 Base+Commission/year Job Shift Open to ClosingDescription
$80k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Flexible Schedule
Internal Advancement Opportunities
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Murfreesboro Hyundai, a Hudson Automotive Company, is actively seeking Service Advisors to join our award-winning, high-volume service team.
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Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
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Why choose Murfreesboro Hyundai and Hudson Automotive Group?
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Competitive Compensation ($60k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
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Flexible Work Schedule (5-day Work Week)
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Previous Customer Service Experience Required
Previous Service/Sales Experience Preferred
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Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
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Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
Customer Support Specialist
Customer support specialist job in La Vergne, TN
Customer Support/Inside Sales Representative - Post Sale
Onsite Monday-Friday 7:00 am to 4:00 pm in La Vergne, TN
Required Skills & Experience
-Strong organizational skills, ability to multitask, and attention to detail
-Strong communication skills, both written and verbal
-Excel proficiency
-Some customer service experience
Nice to Have Skills & Experience
-Experience in the metal processing industry, specifically with steel or other carbon-based materials
Job Description
A local metals processing company is looking for an Inside Sales Representative to join their team. This person will act as the main liaison between customers and the organization. They will manage customer relationships following closed deals, report all data associated with orders, and oversee orders from initial placement through delivery.
Day to day:
-Serve as the primary point of contact for customers post-sale
-Follow customer orders from start to finish, providing order updates and timeline expectations to customers in real time, and communicating with other departments to oversee order specifications
-Complete data-entry and reporting on all order information
-Build and maintain customer relationships
Customer Support Specialist
Customer support specialist job in Lebanon, TN
The Customer Service Specialist will facilitate the order intake process, handle customer issues and inquiries, and organized enough to do so under accelerated time-tables when necessary. This position is part of a small but efficient team that is vital to the successful relationships between the company and its customers.
ESSENTIAL JOB FUNCTIONS
Analyze sales orders to determine and approve which orders should be released to the shipping department.
Coordinate with the Shipping Department to control freight costs and determine the optimal loads to send out for order delivery.
Audit and authorize orders ensuring compliance with requirements and accuracy of order information in the QAD operating system.
Advise cross functional teams (Supply Chain, Sales, Distribution) of client demands and needs and plan product roll out during new product deployment.
Coordinate with the Quality team and complete adjustments and credits for any damaged goods, mislabeled products, and/or returns from customers.
Analyze system reports and data to determine the best course of action for the customer.
Provide order confirmation data and continuous shipping updates on pending deliveries to the appropriate customer contact through well-organized communication methods.
Assist the Sales staff through effective communication of customer related inquiries, issues, and concerns daily.
Provide insights to management on daily dialogue and information obtained through customer contact.
Communicate with customers regarding orders, credits, reports, and various customer needs
Hastily escalate unresolvable issues to internal management and respond to Customer needs in a timely manner.
Coordinate with compliance specialist, request & review USMCA forms/international documents as needed for freight clearance for international customers.
Inputting data into spreadsheets or databases as required.
REQUIREMENTS
Bachelor's degree in finance, Business Administration or equivalent experience required
2+ years' experience in customer analytics, inventory management, customer service, or technical experience using EDI feeds required.
KEY COMPETENCIES
Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, and PowerPoint
Hands-on approach to problem solving and analysis.
Excellent organizational and analytical Skills
Ability to analyze system reports and data to determine the best course of action
Server Support Specialist
Customer support specialist job in La Vergne, TN
Key Responsibilities:
Server Installation & Configuration: Install, configure, and deploy servers in data center environments, ensuring they are correctly set up for optimal performance and scalability.
Hardware Maintenance: Perform regular maintenance and health checks on servers, including monitoring hardware performance, updating firmware, and replacing or upgrading components.
Troubleshooting & Repairs: Diagnose and resolve hardware and software issues related to the servers, ensuring minimal downtime and maintaining system integrity.
Performance Optimization: Monitor server performance and implement corrective actions to optimize hardware's efficiency, stability, and reliability.
System Updates & Patches: Apply firmware updates, patches, and drivers to NVIDIA servers, ensuring compatibility with the latest software and hardware environments.
Integration Support: Help integrate NVIDIA GB200 servers with other systems and software, ensuring compatibility and smooth communication across the network.
Documentation & Reporting: Maintain accurate records of server configurations, maintenance schedules, and troubleshooting efforts. Generate regular reports on server health, performance, and issues.
Collaboration: Work closely with IT infrastructure teams, network engineers, and other technical staff to ensure seamless server operations and integration with existing infrastructure.
Data Center Operations: Support data center operations, ensuring that NVIDIA servers are properly rack-mounted, cabled, and positioned for optimal airflow and cooling.
Required Skills and Qualifications:
Bachelor's degree/High School Diploma.
Proven experience working with servers or similar high-performance computing hardware.
Strong understanding of server hardware, including CPU, memory, storage, networking components, and cooling systems.
Solid understanding of networking concepts, protocols, and configurations (TCP/IP, DNS, DHCP, etc.).
Proficiency with server diagnostics tools and hardware monitoring software.
Preferred Qualifications:
Experience with NVIDIA-specific hardware and software solutions, including GPUs, CUDA, and other NVIDIA technologies.
Familiarity with GPU server configurations and use cases, particularly in AI, machine learning, and high-performance computing environments.
Knowledge of server management frameworks like IPMI, iLO, or similar.
IT certifications (e.g., CompTIA A+, Cisco CCNA, or similar) are a plus.
Familiarity with cloud platforms (AWS, Google Cloud, Azure) and their interaction with on-premises server infrastructure.
Additional Information:
Ability to lift heavy hardware components and perform physical installations and repairs in a data center environment. Ability to lift up to 30 pounds regularly.
Ability to bend, stoop, crawl, kneel, crouch, reach, stand for long periods , and move about production and warehouse facilities.
The environment is temperature controlled, but otherwise, it is a typical production environment with loud noises.
Sleep Therapy- CSR
Customer support specialist job in Murfreesboro, TN
Essential Duties and Responsibilities: * Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)
* Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software.
* Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly.
* Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)
* Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch.
* Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch.
* Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement.
* Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements.
* Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees.
* Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion.
* Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene.
* Responsible for performing other duties as assigned by management.
Qualifications:
* High school diploma or equivalent.
Preferred Knowledge, Skills and Abilities:
* Customer service experience preferred.
* Relevant healthcare or medical billing experience preferred.
* Knowledge of medical billing practices, eligibility and insurance requirements, and billing reimbursement.
* Commitment to service excellence and superior performance.
* Solid verbal and written skills.
* Proper phone and email etiquette.
* Manage time effectively.
* Able to multi-task and complete all assigned tasks at quality levels and within deadlines.
* Organized and structured in carrying out responsibilities.
* Professionally postured in both behavior and physical appearance.
* Strong interpersonal and communication skills; respectful and polite in all interactions.
* Able to physically lift, carry, and move equipment.
* Efficient use of technology and software.
You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. - 5:00 p.m. and on-call rotations as assigned. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.
Customer Service Professional
Customer support specialist job in Murfreesboro, TN
Job Description
Were looking for a Customer Service Representative (CSR) to join our growing team. The ideal candidate is detail-oriented, organized, and committed to ensuring client satisfaction. You'll play an important role in supporting our clients, assisting our agents, and helping the agency continue to grow.
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Career Growth Opportunities
Mon-Fri Schedule
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Responsibilities
Responsibilities
Provide excellent customer service through phone, email, and in-person interactions.
Assist clients with policy questions, billing inquiries, and service requests.
Maintain accurate records and complete all assigned tasks in a timely manner.
Support the agency team with administrative tasks and client follow-ups.
Ensure compliance with agency and carrier standards.
Requirements
Qualifications
Strong attention to detail and organizational skills.
Ability to manage multiple tasks effectively.
Excellent written and verbal communication skills.
Proficiency in basic computer applications and agency systems (training provided).
Prior customer service or insurance experience preferred, but not required.
Client Specialist
Customer support specialist job in Franklin, TN
About the Role:
As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed.
Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists!
The Impact You'll Make:
Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan.
Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients.
Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken.
May schedule client appointments and/or conference room for appointments.
Assemble/generate materials including paperwork and reports for client meetings.
Understand and ensure business adherence with firm and financial industry regulatory policies.
May manage FA and Team's social media presence (website, LinkedIn, X, etc.).
Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models.
May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact.
Seek ways to enhance FA(s) business effectiveness and marketability.
Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed.
May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction.
May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary.
Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities.
What You'll Bring to Baird:
2+ years of prior industry and/or administrative work experience.
Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant.
Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms.
Excellent verbal and written communication skills; ability to adeptly exchange ideas and information.
Detail oriented with an emphasis on accuracy.
Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner.
Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations.
Good analytical and critical problem-solving skills.
Bachelor's degree preferred, not required.
#LI-PWM5
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Juris Customer Success Consultant
Customer support specialist job in Brentwood, TN
Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients.
Responsibilities:
· Customizing and implementing appropriate applications and solutions for external clients
· Analyzing client needs and participating in the design of business process requirements
· Translating business requirements into off-the-shelf and customization specifications
· Testing, documenting, and training client personnel on functional and business applications software
· Guiding others in resolving complex issues in specialized area based on existing solutions and procedures
Requirements:
· Be able to anticipate potential objections and influences others to adopt a different point of view
· Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services
· Be able to work on your own with guidance in only the most complex situations
· Have the ability to train and mentor junior staff
· Be an expert of own discipline for clients
· Be able to solve complex problems; takes a broad perspective to identify innovative solutions
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
About the business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500.
If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900.
U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Client Grievance Specialist
Customer support specialist job in Brentwood, TN
Client Grievance Specialist
We are looking for a detail-oriented and compassionate Client Grievance Specialist to join our team. The ideal candidate will be responsible for managing, investigating, and resolving patient complaints and grievances in compliance with CMS standards and health plan contractual obligations. This role is essential in ensuring patient satisfaction, compliance, and continuous quality improvement.
Roles and Responsibilities
Acknowledge, examine, and investigate patient complaints by reviewing call logs/recordings while leveraging internal systems for research
Maintain accurate records and documentation within internal systems
Use critical thinking to independently manage complex or escalated cases with minimal supervision
Collaborate with internal teams to collect all necessary information
Prepare and submit summary reports and findings regarding grievances to the relevant department managers
Report to Health Plan Partners as per contractual obligations
Identify trends or recurring issues and escalate them to leadership for quality improvement initiatives
Manage grievances in accordance with Centers for Medicare and Medicaid (CMS) standards, ensuring timely resolution and responses that comply with applicable regulations and internal guidelines.
Position Requirements
Associate or bachelor's degree in healthcare administration or a related field (or equivalent experience).
Strong analytical, problem-solving, and written/verbal communication skills
Proficiency with Microsoft Office Suite
Salesforce and Athena are experience a plus
Benefits
Opportunity to work in a dynamic, fast-paced and innovative value-based provider organization that is transforming the delivery of kidney care
Competitive salary
Comprehensive medical, dental, vision and life insurance
Flexible paid leave and vacation policy
401(k) plan with matching contributions
About Monogram Health
Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person's health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.
Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient's healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.
Monogram Health's personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum. .
Customer Experience Coordinator (Part Time) - Murfreesboro, TN
Customer support specialist job in Murfreesboro, TN
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.
TALENT + CULTURE AT VEG
At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work!
FOCUS
The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever.
WHO WE NEED
A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG.
WHAT YOU'LL DO
Your Mission: Define the customer's experience through Service, Focus, and Participation.
Service:
* Answer incoming calls immediately and with a smile
* Manage incoming customer communications (email, text messages, phone calls)
* Record call information accurately such, as referring vet information
* Ensure phone calls get transferred to a doctor quickly for anything medically related
* Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in
* Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks
* Offer them beverages or snacks, and find ways to deliver a unique and curated experience
* Listen to customers' needs with the intent to understand
* Take ownership of customer complaints, be empathetic, and work to resolve them quickly
* Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service
* Invite customers to provide feedback by completing a survey
* Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency
* Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion
* Accompany customers to the exit and thank them for trusting us with their pet's care
* Always find a creative way to say yes to our customer's needs
Focus:
* Engage in conversations with customers while they are waiting
* Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team
* Update or provide feedback to the nurses and doctors about customers needs
* Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs
* Educate customers on end-of-life details such as cremation options
* Call/text customers 24 hours after their visit to follow up on their pet's care
* Ensure customers are invited to stay with their pet
* Initiate video chats between customers, their pet, and our team when they cannot be in the hospital
Participation:
* Identify creative opportunities for customer participation in a valuable and safe way
* Celebrate and capture special moments, with permission from the customer
* Create a personalized experience for the customer and their pet
WHAT YOU'LL NEED:
* 2+ years of experience in a customer service role
* Advanced proficiency in computer programs and practice management software
* Highly organized with strong attention to detail
* Ability to communicate with anyone and everyone
* Strong multitasking skills
* High emotional intelligence. You can 'read a room' and plan and act accordingly
* Adaptable and amenable in 'high stakes' environments
* A natural people pleaser
* Must present yourself with a professional and approachable demeanor
WHY YOU SHOULD CHOOSE US
Because emergency is all we do, so we do it best! We also offer:
* Industry-leading compensation
* 401K w/ company match
* Health, Vision, and Dental Insurance
* Paid parental leave - 10 weeks of paid leave at 100% of regular salary
* Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!
* Flexible work schedules for a true work-life balance
* Something new every day - you'll never be bored in emergency medicine
* We build our hospitals from scratch. You'll be using all of the latest equipment and technology.
* Generous employee pet discount
* Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!
* Referral rewards - tell your friends why they should come work for VEG too!
VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
Client Relationship Specialist
Customer support specialist job in Franklin, TN
Job Description
Client Relationship Specialist
Compensation: $70,000 - $80,000 (based on experience)
Status: Full time; In Office
The best and brightest always have choices in the wealth management arena. Working with our firm is an investment in your future that will reap rewards for years to come.
We are a close, tightly knit team that works collaboratively to bring our values to life each day: hard work, humility, optimism, responsiveness, and doing whatever needs to be done to make things right. Some things to know about us:
We are a family business, and we treat each other like family. That sounds like a cliché, but it's the truth.
We are honest, caring people.
Our team is small and growing, specializing in high-net-worth clients. This means we carry a broad range of expertise to provide the utmost in client service to our clients. You'll be able to learn from the best across many aspects of the financial services industry.
Our office is committed to delivering high-quality, high-touch experiences to our clients so that, no matter whom they work with, clients know that they are receiving our utmost attention. Being their advocate is the highest honor for us!
Sound appealing? We are building a team with people who share our values and want to contribute to our clients' experiences. We would like you to think of how we can do things better, make an impact, and continue to grow.
We are excited to have an opportunity to welcome a Client Relationship Specialist to our team who will support the firm's senior staff. The attributes that we are looking for in a teammate include:
Trustworthiness
Insistent, consistent attention to detail
Energy and enthusiasm
Commitment to exceeding client expectations
Flexibility and openness to step in and do whatever is needed to support the team
Interest in working on varied assignments with people across the firm
Strong communication and interpersonal skills, showing an ability to connect with others and build relationships within the firm and across our client base
Ability to anticipate the needs of the advisor and the team overall
Self-directed time management and prioritization capabilities and outstanding organizational skills
Self-motivation, having the ability to self-start, take initiative, and be proactive
Demonstrated integrity, work ethic, professionalism, and an obligation to maintain firm and client confidentiality
Poise and maturity, especially in stressful situations
Team player with strong desire to be a long-term contributing member of the team, willing to step in and do whatever needs to be done
A long view of the opportunities presented by the firm and the industry overall
If you are a fit for this position, we know that you are interested in more details. Read on! As a Client Relationship Specialist, you can expect to:
Think. We want your mind in the mix, to perceive, observe, reflect, decide, and act.
For example:
All meeting preparation - from investment updates to financial planning updates
Input data for new client financial plans
Make recommendations to systematize and improve office functioning
Update social media with approved educational content
Engage with clients in a professional, kind, and courteous manner.
For example:
Attend all in-office and Zoom client meetings
Take notes during client meetings
Conduct check-in calls with clients
Answer phones in a professional and courteous manner
Greet clients and respond to their immediate needs
Demonstrate access to and use of the client portal; conduct client training; troubleshoot issues; give instructions for IRA RMD charitable donations; notify clients of IRA RMDs and give instructions for satisfying requirements; generate and send tax forms
Organize and plan events for clients and prospects
Intake, screen, organize and process all that you are able, focus your own and the team's attention on the items that require personal attention, and ensure that all activities are captured, scheduled, and completed.
For example:
Follow up on post-meeting tasks, initiating action and monitoring until complete
Update cost basis information
Provide total office coverage in the absence of the administrative assistant
Handle all incoming and outgoing mail and packages
Stay apprised of client meetings and ongoing activities, keeping up to date on the advisors' priorities and projects, goals, and timelines and what they want/need to do with each on an ongoing basis so that you can process, schedule, and oversee projects.
For example:
Anticipate advisor needs and handle them proactively
Prepare new account and investment paperwork
Place trades at the direction of the advisor
Process money movement requests
Track planning fees
Generate client reports; generate Morningstar reports
Scan client statements, correspondence, and documents
Data entry of all clients personal and financial information
Coordinate the advisors' calendar availability; appropriately blocking time and coordinating commitments with the team.
For example:
Complete projects assigned by senior staff members
This position serves as the primary liaison between Financial Advisors and clients to ensure quality service is provided throughout the firm's client base. It's expected that the candidate provides proactive task management of necessary Financial Planning initiatives that increase per advisor capacity to serve clients and facilitate client growth.
You will work closely with the Operations Team to ensure clients are well served and company goals and objectives are met. This position is not required to generate new clients for the firm but help Financial Advisors do so by freeing up their time.
Qualifications for this role include:
BS/BA in finance or business administration is preferred, but not required
Minimum of three years of experience in the financial services industry required
Experience in the wealth management or an investment-related industry with emphasis on understanding of the independent wealth management/RIA arena required
Series 65 is required
RIA experience (independent, a larger national group or "fee only") is a plus
Superior client service, communication, and relationship management skills
High level of detail orientation, strong decision making and analytical skills
Strong computer desktop skills are required: Microsoft Office Suite (Excel (pivot tables), Outlook, Word, etc.) and CRM, for example
Ability to work simultaneously with multiple programs is required
Ability to learn and apply new programs quickly and efficiently is required
Orion and Redtail experience is a plus
Technology-forward
Client facing experience
Problem solver
Ability to thrive in a fast-paced environment and step in to do whatever needs to be done
Ability to take direction and follow procedures flawlessly, time after time
Patience to do repetitive work correctly and accurately - “everything speaks”
Demonstrated job stability and career progression
Team player who enjoys working with others and has a servant mindset and positive attitude
Team members will have career tracks to choose from. For example, CRSs who want to become planners will be supported in pursuing either the CFP (Certified Financial Planner) or the FPQP (Financial Paraplanner Qualified Professional) designation and have opportunities to contribute to the creation of personal financial plans for our clients. CRSs who are interested in working closely with our highest net worth clients in all aspects of their lives may move to support our family office services. Whichever path you choose, your commitment to our firm will be reciprocated by our investment in you and your future!
Get in touch today so that we can get to know you! As a Client Relationship Specialist, you will work with some of the most successful business owners, families, and individuals around. You will provide life-changing support to clients who look to us as advocates for their hopes and dreams.
We welcome a diverse pool of applicants from various backgrounds and urge you to apply to learn more about what our firm offers and see if it might be an attractive fit for both us and you. We look forward to meeting you!
AdTech Client Specialist
Customer support specialist job in Franklin, TN
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.
We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!
POSITION OVERVIEW
With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community.
This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin).
URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.
Essential Duties and Responsibilities
AdTech team operational and client account support.
Process and analyze usage reports from platform, agency and OEM contracts.
Support the development of a reporting repository for Media Performance projects.
Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels.
Coordinate with internal teams to ensure services are activated and running smoothly.
Act as main point of contact for questions or concerns from active clients and users.
Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research.
Coordinate with internal teams to ensure services are activated and running smoothly.
Qualifications - Education and Experience
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations
Data management skills (SQL or Access is nice to have)
Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc.
MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook
Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business
Experience being a process creator/innovator
Ability to ask relevant, thoughtful questions, take initiative, critical thinker
Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices
Presentation skills: Ability to conduct professional presentations with various levels of leadership
Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way
Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space
Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule
Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed.
Preferred:
Campaign analytics background
Account management background
Digital automotive marketing experience
Accounting, billing and reporting knowledge
Automotive media, Insertion Order, product/service usage reporting
EDUCATION and/or EXPERIENCE:
Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis.
Minimum of 3 years related work experience required
Digital marketing/agency experience required
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.
Auto-ApplyLogistics Service Specialist
Customer support specialist job in Brentwood, TN
Build Your Career. Build America's Future. Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.
When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded, and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.
What You'll Do:
Receive and Enter Orders. Receive customer orders and assist customers in identifying proper products needed for specific end uses. Accurately enter orders into the APEX system.
Collaborate. Work with the Sales Service Center to obtain project information and pricing, as necessary.
Oversee and Adjust Scheduling. Oversee driver/truck scheduling to effectively balance our capabilities with demand. Schedule and company and independent drivers to deliver customer orders at each facility on a daily basis. Adjust the schedule as necessary.
Ensure Compliance. Ensure compliance with Department of Transportation rules and regulations, including but not limited to hours of service.
Review Order Entry. Review daily order entry for completeness and accuracy for each facility. Ensure the plant can meet customer needs in a timely manner. Make adjustments as necessary.
Resolve Issues. Report immediately any delivery problems to service or sales representatives for quick resolution or mitigation.
Additional Responsibilities. Other duties as assigned.
Skills You'll Need:
Education. Must have a high school diploma or its equivalent. Some college is preferred.
Experience. Experience that has included dispatching, customer relations, and construction/transportation is preferred. Must have administrative or sales experience.
Operational Knowledge. Must have knowledge of paving, concrete, and construction materials. Must have knowledge of trucks and transportation requirements and regulations. Must have a solid understanding of the aggregate and asphalt business functions, as well as key drivers for sales, logistics, and customer satisfaction. Must have knowledge of the construction industry to include materials and project management.
Regulatory Knowledge. Must have knowledge of environmental and safety regulations in trucking and terminal operations. Must possess working knowledge of DOT (State and Federal) motor-carrier rules and regulations to allow effective evaluation, representation, and management of Vulcan's interests in its relationships with transportation service providers. Must have knowledge of OSHA and MSHA rules and regulations.
Problem Solving Skills. Must be able to schedule and organize large numbers of people quickly and efficiently.
Interpersonal Skills. Must have excellent verbal and written communication skills and interact well with all levels of the organization. Must be able to represent Vulcan in a professional manner. Must be able to maintain satisfactory customer relations.
Time Management Skills. Must be able to manage time effectively with minimal supervision. Must have initiative and ability to handle multiple assignments and stay results-oriented. Must have ability to work in a stressful, deadline-oriented environment that requires complex, technical information and decision making.
Technology Skills. Must be skilled in using computers to record information and create reports.
What You'll Like About Us:
Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.
Safe. Industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.
Meaningful Work. What sets us apart is the work we do impacts daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.
Health Benefits. Medical, Dental, Vision programs, plus much more.
Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.
Prepare for the Future. 401(k) with company match and contribution.
Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.
Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.
NOTICE TO TEMPORARY STAFFING AGENCIES, PLACEMENT SERVICES AND PROFESSIONAL RECRUITERS
Vulcan Materials Company has an internal recruiting department. Please review our policy as it relates to the use of temporary staffing agencies, placement services and professional recruiters.
AT&T Customer Representative
Customer support specialist job in Franklin, TN
AT&T Customer Brand Ambassador - Join Prime Management Group in Nashville, TN!
Are you passionate about technology, customer service, and achieving sales success? Prime Management Group, based in Nashville, TN, is seeking a driven and enthusiastic AT&T Customer Brand Ambassador to represent our client AT&T, a leader in wireless services. Grow your career in an exciting retail sales environment and make an impact in one of the most dynamic industries.
What You'll Do:
Promote AT&T Products & Services: Engage with customers in retail partner locations, showcasing AT&T's wireless plans, devices, and accessories. Build strong relationships with customers by explaining product features and offering personalized solutions.
Meet and Exceed Sales Goals: Leverage your sales expertise to consistently hit or surpass weekly and monthly sales targets. Your success directly impacts your income and career progression.
Deliver Exceptional Customer Experiences: Provide top-tier customer service by answering questions, offering advice, and recommending tailored solutions to meet customer needs.
Maintain Expert Product Knowledge: Stay up-to-date with the latest AT&T wireless products, services, and promotions through ongoing training and development.
Collaborate with Retail Partners: Work closely with in-store teams to strengthen the customer experience and enhance AT&T's presence within retail locations.
Your Skills and Qualifications:
Full-Time Availability: Ability to work retail hours, including weekends and holidays, to meet the demands of a fast-paced environment.
Sales-Driven Mindset: You're a natural self-starter who thrives in a goal-oriented setting. Achieving and exceeding targets excites you.
Customer Service Excellence: You excel at connecting with people and providing outstanding service that leaves a lasting impression.
Willingness to Learn: You're eager to dive into training and stay informed about new wireless technology and AT&T products.
Experience in Sales or Retail (Preferred): While previous retail sales experience is helpful, we're happy to train the right candidate who brings passion and a strong drive for success.
What We Offer:
Weekly Pay: Earn reliable weekly compensation based on your performance and results.
W2 Employment Benefits: Enjoy the security of a full-time position with opportunities for growth.
Career Advancement: We prioritize your development through structured training, mentorship, and advancement opportunities.
Dynamic Work Environment: Work in an energetic, fast-paced retail setting, interacting with a variety of customers every day.
Ready to take your career to the next level? Join the Prime Management Group team in Nashville, TN, and represent one of the most recognized brands in wireless services - AT&T!
Auto-ApplyReservations Agent - Full Time
Customer support specialist job in Smyrna, TN
Job Details Contour Airlines - Home Based - Smyrna, TN Full Time High School $16.50 - $21.50 Hourly Negligible Any Customer ServiceDescription
Contour Airlines is a long-established aviation services company with a diverse range of capabilities. At Contour Airlines, our core values guide every action and decision. We are unwavering in our commitment to integrity and safety, which remains at the heart of all our business lines. Our team members exemplify an attitude of excellence, consistently striving to think like a customer. We believe there is strength in unity, and we work together as a team to achieve ambitious goals.
Full-Time Employee Benefits & Compensation Overview
As a part-time employee of Contour Airlines, you are eligible for the following benefits and programs:
Insurance
Health, vision, and dental insurance, plus short/long-term disability and voluntary life insurance (effective the first day of the month following your hire date)
401(k) Savings Plan
Eligibility begins the first day of the month following your hire date.
The Company offers a matching contribution up to 6% of your eligible compensation.
Enrollment guidelines and a 401(k) Enrollment Guide will be provided during onboarding.
Paid Sick Leave
Accrual of up to 56 hours of paid sick leave per year.
Unused sick leave rolls over annually until your sick bank reaches 480 hours.
Vested Vacation Hours
Eligible to receive vacation hours on January 1st following your hire date.
These hours will be vested and available for use in accordance with Company policies.
Non-Revenue/Space Available (NRSA) Travel Privileges
NRSA (non-revenue/space available) travel privileges on Contour Airlines upon hire and access to MyID Travel after 6 months of service.
Leaves of Absence
Eligible for various types of leave, including:
Medical Leave
Non-Medical Family Care Leave
Maternity and Paternity Leave
Personal Leave
Detailed leave policies are outlined in the Contour Airlines Employee Handbook, which will be provided during onboarding.
Compensation Details
The starting hourly rate for this position is between $16.50 and $21.50 based on your prior work history. Based on your performance, you are eligible to receive a step increase of $1.00 each year on pay anniversary date until you reach $21.50. Once you have reached the maximum pay rate, you are eligible to receive a retention bonus of up to $2,000.00 each year.
When you work on a Contour Airlines observed holiday, you are eligible to receive holiday pay which is paid at 2 times your hourly rate. Specific information regarding Contour Airlines' observed holiday policy is outlined in our Employee Handbook which will be provided to you during the onboarding process should you be selected for employment.
When you work in excess of 40 hours within the pay period, you are eligible for overtime, which is paid at 1.5 times your hourly rate.
Equal Employment Opportunity
Contour Airlines is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, citizenship, color, creed, sex, national origin, race, religion, sexual orientation, political affiliation, marital status, pregnancy, pre-disposing genetic characteristics, veteran status, military status, disability, gender identity or expression, familial status, criminal history, status as a victim of domestic violence, or any other protected status.
Accommodations
Contour Airlines is committed to providing reasonable accommodations to applicants and employees. If you require accommodations during the application or onboarding process, please contact Human Resources at *****************.
Join Our Growing Team
Contour Airlines' rapid growth has created exciting career opportunities. We invite you to become part of our family and contribute to our ongoing success.
Summary of Essential Duties
The Reservations Agent is responsible for providing exceptional customer service by assisting passengers with flight reservations, itinerary changes, fare inquiries, and general travel-related questions. This position requires accuracy, professionalism, and adherence to company policies and FAA/DOT regulations.
Key Responsibilities
Handling incoming bookings and service inquiries for airline reservations using Company resources to provide complete and accurate air itineraries.
Book applicable air itinerary to ensure accurate flight arrivals/departures as well as costing requirements within one hour of receipt of request.
Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment.
Read, understand, and apply contract bulk rules and restrictions including bulk fares, codeshares, routing requirements, ticketing deadlines, changes, and cancellations.
All agents will be called to solve customer-related issues and requests; to hold their composure during all situations with customers. Be capable of problem-solving situations with customers self-sufficiently.
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Show dedication and commitment to always handling telephone calls and passengers whilst carefully following all Contour procedures and regulations to achieve the highest possible quality of reservations and ticketing service.
Process miscellaneous requests including seat assignments, SSRs, and email confirmation requests.
Process airline schedule changes and inform internal and external customers of changes.
Process queues with efficiency and accuracy according to department protocol.
Courteously communicate with external customers to advise of applicable air itinerary changes resulting from an airline-initiated flight change.
Work within team to achieve performance standards for all brands and air department duties.
Provide assistance over the phone for in-house reservation agents and managers.
Responsible for assisting Contours employees with all travel needs. i.e., airline, hotel, and car rental accommodations for Charter trips and/or positioning for training.
Ability to keep open communication with other team members.
Work directly with management on problem solving.
Support staff and customers to resolve difficult issues/problems pertaining to reservations and ticketing on daily basis.
Maintain the integrity of the company and our airline partners.
Be available to work any shift during business hours including rotating weekends if necessary.
Perform other job-related duties as assigned by management
Qualifications
Be at least 18 years of age
Prior customer service experience preferred but not required.
Be authorized to work in the United States and able to travel in and out of the United States.
Must have a valid driver's license and good driving record.
Must understand, read, and write English. Ability to read, write, speak, and understand Spanish a plus but not required.
Basic knowledge in Microsoft suite of products including Office 365, Excel, Outlook, and Word. Must also have a basic understanding of similar soft wares
Able to type 30 words per minute.
Possess polished and professional interpersonal skills with a positive attitude and a customer-oriented mindset.
Possess strong leadership and organizational skills.
Must have well-developed people skills and ability to work with a variety of personalities.
Able to coordinate multiple priorities and meet deadlines.
Able to handle interruptions and a fast-paced environment.
Maintain strong attention to detail.
Be self-motivated and able to motivate others.
Ability to work independently and as part of a team.
Excellent communication skills both written and verbal delivered with tact and professionalism
Able to pass a required 10-year work history review and submit to criminal background and fingerprint checks.
To support the operations, a Reservations Agent must be willing to work nights (including overnight shifts between the hours of 9:00PM to 6:00AM), weekends, holidays, as well as a varying schedule.
Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, state, and federal regulations.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in the position. Please be advised that the duties and expectations of this position may be subject to change.
Order Entry Specialist
Customer support specialist job in Brentwood, TN
Join a high-performing team that is going for a home run!
Copperweld is looking for a driven, dedicated Order Entry Specialist to join our team. In this role, you will be responsible for processing customer orders, ensuring the accuracy and efficiency of order fulfillment, and providing excellent service throughout the process. The ideal candidate will have strong data entry skills, an understanding of manufacturing operations, and the ability to manage multiple tasks across several business segments in a fast-paced environment. This position will sit at our HQ in Brentwood, TN.
WHAT we need you to do.
Accurately enter customer orders into the system, ensuring that all product specifications, quantities, and delivery details are correct with the fewest errors possible.
Review orders for accuracy, contact sales representatives to clarify any discrepancies or missing information.
Reconcile the previous day's shipments and invoicing, check invoice accuracy, and coordinate corrections between Accounts Receivable and Inside Sales Team.
Ensure all customer orders are documented and tracked in the order management system, updating them as needed.
Assist Inside Sales with international shipping documentation processes.
Ensure that orders are processed according to the company's policies, customer requirements, and industry standards.
Performs other duties as assigned.
WHAT you need to possess.
High school diploma or equivalent is required; additional business or technical coursework is a plus.
1-3 years of experience in order entry, customer service, or administrative roles required -experience in a manufacturing or distribution environment is preferred.
Proficiency with basic computer applications, including Microsoft Office (Excel, Outlook, Word) and the ability to learn new software systems.
Strong numerical aptitude, including the ability to perform basic math functions and verify quantities, pricing, and measurements with accuracy.
Excellent attention to detail, data accuracy, and organizational skills.
Ability to work independently and collaboratively in a fast-paced environment with timely email responses.
Excellent verbal and written communication abilities.
Problem-solving skills and the ability to manage multiple priorities simultaneously.
Able to follow company established processes and procedures well.
WHY Copperweld?
STRONG Business Outlook
Comprehensive Medical, Dental and Vision Plans
PAID Time off & Holidays
401k matching
Life and Disability Insurance
Employer Assistance Program
Copperweld is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, age, national origin, genetic information, disability, veteran status, or any other characteristic protected by federal, state or local law. Successful candidates will be required to successfully pass drug screening and background checks.
Auto-ApplyAutomotive Customer Service Advisor-1999
Customer support specialist job in Franklin, TN
Are you considering a career in automotive? At Premium Velocity Auto/ Jiffy Lube (PVA), no automotive experience is required! Transfer your customer service skills and retail sales knowledge to an industry that will really get you moving, we'll train you on the rest!
We are now hiring Customer Service Advisors/Lube Technicians to work safely in various roles to meet the individual needs of the customer, ensuring that they are confident in the safety of their vehicle.
Benefits:
Opportunity to increase your payrate within your first 60 days of employment!
Paid training plus bonus incentives for completing training.
Cross-training across multiple roles, increasing your earning potential.
Career paths that offer limitless growth opportunities (in Automotive and Management)!
Safety focused work environment to always keep you and our customers safe!
Unique benefits including legal and financial advising, employee discount on parts and services, and a members-only discount center for major purchases and day-to-day essentials! *
Competitive Medical, Vision, Dental, company funded Life Insurance, FSA/DCFSA, and paid time off to help you care for yourself and your family! *
*For full time employees
PVA is seeking reliable individuals with a growth mentality, committed to customer satisfaction. The ability to build rapport and explain products effectively makes you the perfect candidate for this position! We do not require automotive experience, but customer service/sales experience are preferred.
Qualified candidates can work well in a team setting, have great communication skills, and are efficient in fast-paced environments. A valid driver's license is strongly preferred as it ensures your career opportunities will not be limited but is not required.
See full job description below!
Job Summary
The Customer Service Advisor (CSA) for PVA (Jiffy Lube), helps build loyalty and increase sales by allowing our guests to make informed decisions about their automotive services. The CSA is a Lube Technician that is also responsible for creating a positive guest experience, which they can achieve by acting as the customer liaison and main point of contact throughout their visit!
Job Responsibilities:
Greet and escort guests from their vehicles as you review their requests.
Inform guests of any promotions or products available with thorough understanding of the full range of Jiffy Lube products and services acquired through your training.
Provide impartial recommendations or options that are tailored specifically to guest's needs based on manufacturer recommendations and technicians' findings.
Communicate updates to the guest throughout the entire process as well as any special circumstances that impact overall satisfaction.
Perform preventative maintenance such as oil and filter change, refill fluid levels, and inspecting and replacing lights, wiper blades, brakes, and tires.
Promote customer loyalty by ensuring completion of quality workmanship, reviewing services completed with guest, confirming guest satisfaction, and encouraging return at recommended intervals.
Other duties as assigned by management.
Requirements:
Proven face-to-face customer service or sales experience.
Ability to perform the responsibilities of the job.
Able to stand for an extended period.
Ability to bend, stoop, reach, crawl, and climb stairs.
Ability to lift over 50 pounds.
Comfortable working in an enclosed and/or semi-outdoor environment.
Authorized to work in the US without sponsorship.
Qualifications:
Valid Driver's License preferred.
Excellent customer service and communication skills.
Keen listening and reasoning skills to capture guests' product needs.
Confident in overcoming objections and not afraid of rejection.
An energetic and positive attitude that is welcoming to guests.
Ability to work well in a team environment.
Dedication to following safety policies and procedures.
Willingness to undergo on the job training and a growth mindset.
Ability to work in a fast-paced environment while multi-tasking.
Benefits:
Employer/Employee Funded Medical Plans, Prescription Drug Coverage, and Telemedicine*
Employer Funded Basic Life & Accidental Death Dismemberment*
Bonus structure for JLU Module completions within set timeframes.
Employee discount on parts and services
Additional benefits available:
Dental Plan and/or Vision Plan*
Life & Accidental Death Dismemberment and/or Accident*
Short-Term and Long-Term Disability*
Critical Illness and/or Cancer and/or Hospital Indemnity*
Flexible Spending Account (FSA) and/or Dependent Care FSA*
Value Added Services: Employee Assistance Program, Will Prep, Travel Assistance
* Full-time employees only
Equal Opportunity Employer
Jiffy Lube - Premium Velocity Auto provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Specialist, LBS Purchase Order Match Resolution
Customer support specialist job in Brentwood, TN
Schedule: M-F, 5x8
Your experience matters
At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you'll support those that are in our facilities who are interfacing and providing care to our patients and community members to positively impact our mission of making communities healthier .
More about our team
Our Match Resolution team works closely with procurement and finance to ensure accurate, timely resolution of invoice discrepancies. The team values attention to detail, proactive communication, and fosters a collaborative, problem-solving culture with flexibility and strong workday balance.
How you'll contribute
A Specialist, Purchase Order Match Resolution who excels in this role:
• Identifies root causes of invoice mismatches and coordinates resolution with procurement
• Collaborates with vendors for resubmission or correction of invoices and resolves mis-postings
• Manages end-to-end resolution of documents on hold
• Ensures accurate and timely processing of invoices
• Maintains confidentiality and adheres to healthcare compliance standards (e.g., HIPAA)
• Regular and reliable attendance
Why join us
We believe that investing in our employees is the first step to providing excellent support services. In addition to your base compensation, this position also offers:
• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage -starting at just $10 per pay period - tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.
What we're looking for
Applicants should have a high school diploma or equivalent, or a combination of education and experience. Additional requirements include:
• Foundational communication skills to explain procedures and write brief messages
• Ability to apply business-level math to resolve mismatches
• Strong foundational to moderate computer skills, including spreadsheets and data entry
• Comfort working with confidential information and applying healthcare compliance standards
• Experience in healthcare, finance, or procurement settings preferred
EEOC Statement
Lifepoint Health is an Equal Opportunity Employer. Lifepoint Health is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Employment Sponsorship Statement
You must be work authorized in the United States without the need for employer sponsorship.
Auto-ApplyAccount Service Representative (Personal Banker)
Customer support specialist job in Franklin, TN
Liberty FCU, a full-service credit union, is seeking an Account Service Representative (Personal Banker) to assist with the daily retail operations and activities of the Branch Creek office located at 580 Franklin Rd Suite 100, Franklin, TN 37069. Candidates must possess exceptional service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. Previous credit union or financial institution experience is desired. The Branch Creek hours of operation are Monday-Thursday 9:00 a.m. - 5:00 p.m. and Friday 9:00 a.m. - 6:00 p.m. If applicable, an initial six to eight week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included. If you are interested in applying for this position, please click Apply.
Duties and responsibilities include but are not limited to the following:
Serve as a primary Account Service Representative.
Meet with members to determine their banking needs and recommend appropriate accounts.
Assist members with enrolling in credit union products and services.
Maintain an active knowledge base of credit union account types, services, guidelines, policies, and procedures.
Ensure all required account documents are completed accurately.
Strive to meet cross sell goals.
Assist members with certificates, IRA and HSA accounts.
Serve as a Notary Public and Signature Guarantee for credit union transactions.
Open and close safe deposit boxes.
Maintain a working knowledge of the credit union's core processing system.
Serve as a Consumer Loan Processor.
Meet with members to determine their lending needs and recommend appropriate loan type.
Maintain an active knowledge base of lending products, guidelines, policies, and procedures.
Identify and recommend additional products that meets the member's needs.
Ensure all required lending documents are completed accurately.
Make follow up outbound calls to members to inquire about lending needs.
Strive to support branch lending goals.
Serve as back-up Teller/Member Service Representative (MSR).
Perform various member transactions such as deposits, withdrawals, and loan payments.
Ensure transactions are posted efficiently and correctly.
Assist in balancing branch cash machines.
Ensure cash drawer is in balance daily.
Answer member telephone inquiries.
Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
Open and close the office on a rotating basis or when necessary.
Assist branch office with record keeping of employee absences and training when necessary.
Develop a working knowledge of the credit union's data and word processing system.
Any other duties assigned by my supervisor or management.
Qualifications:
Must have a HS diploma or GED and be at least 18 years of age.
Must be able to work a flexible schedule and travel to other office locations when needed.
Must be able to stand for long periods of time and do some heavy lifting.
Must have 1-2 years of cash handling experience.
Banking experience is desired.
Benefits and Compensation:
Bonus and incentive opportunities
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program
Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.
Auto-Apply