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Customer support specialist jobs in North Little Rock, AR - 366 jobs

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  • Customer Service Enrollment Specialist - In Office

    Everett and Associates

    Customer support specialist job in Searcy, AR

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago
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  • Customer Service - EngageMED Revenue Cycle

    Engagemed, Inc.

    Customer support specialist job in North Little Rock, AR

    Description: Customer Service Department: Revenue Cycle-9002 FLSA Status: Full Time; Non-Exempt Reports To: Customer Service/Collections Manager JOB DESCRIPTION A nonexempt position responsible for responding to and following through on customer inquiries, issues, and concerns in a timely and accurate manner. Supervisory Responsibilities: None Duties/Responsibilities: Responds to telephone inquiries relating to the medical practice's policies and procedures. Responds to written correspondence from customers. Researches customer complaints/concerns and takes appropriate actions to resolve them. Provides accurate information to customers regarding insurance benefits, providers, claims, referrals, eligibility, pharmaceuticals, etc. Properly documents and files all customer complaints and results. Properly prepares all credit card payments made by phone to be processed by accounts receivable. Other duties as assigned. Required Skills/Abilities: High School Diploma 1 year of data entry experience in a clinic or doctor's office setting Strong communication skills to develop courteous conversation with the customers. Honesty Integrity Strong mathematical skills Solving customer questions Maintaining daily transactions report. Knowledge of standard office equipment and computer hardware. Great attention to detail. OTHER KEY SKILLS: Team player - possess a positive attitude and demonstrates honesty and integrity in all endeavors. Ability to understand, apply and analyze financial data. Strong work ethic with the ability to self-start and work independently or as part of a diverse team. Detail oriented and organized with the ability to easily identify areas that require improvement. Requirements:
    $37k-80k yearly est. 24d ago
  • Associate Customer Service Representative

    All Lines Technology 3.3company rating

    Customer support specialist job in Little Rock, AR

    The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field. Powered by JazzHR HyOW5z0tHQ
    $26k-33k yearly est. 13d ago
  • Associate Customer Service Rep II

    Lancesoft 4.5company rating

    Customer support specialist job in Alexander, AR

    Job Title: Sales Associate Customer Service Rep II Duration: 12+months Pay Range: $19.70/hr Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. The Entry level Customer Service Representative will perform many of the same duties as the experienced level but will have more direct supervision and oversight. The Entry level will typically only receive and/or place telephone calls that are basic and routine as they gain experience with the company's products and services. Solve simple customer problems and analyze customer service needs for communication to service and technical departments. Frequently reports to the Customer Service Manager. Responsibilities: May respond to e-mail inquiries. Customer service is the primary function but may include minimal selling or promotion of products or services. May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Requires ability to navigate a computerized data entry system or other relevant applications. Handles customer service inquiries and problems via the telephone and records consistent problem areas Calls are basic and routine. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires limited knowledge of the organization, products, and/or services. Education and Experience: Associates or Bachelor's Degree required. 3-5 years related experience in manufacturing setting Skills and Knowledge: Good comprehension of the English language, both written and verbal. Basic computer skills. Great intrapersonal skills Great communication skills
    $19.7 hourly 23d ago
  • Associate Customer Service Representative

    Fire Fighter Sales & Service Co

    Customer support specialist job in Little Rock, AR

    The Associate Customer Service Representative II is responsible for responding to customer inquiries via telephone or email, providing problem resolution in alignment with the organization's service standards. Key Responsibilities: Handle customer inquiries and resolve issues promptly and professionally. Analyze customer service needs and communicate effectively with service and technical departments. Solve basic customer problems while ensuring a positive customer experience. Frequently report to the Customer Service Manager. Experience Level: Level II: 3-5 years of experience in customer service or a related field.
    $23k-31k yearly est. 8d ago
  • Customer Experience Representative

    Alamo City Telecommunications 4.0company rating

    Customer support specialist job in Little Rock, AR

    Alamo City Telecommunications is excited to announce an opening for a Customer Experience Representative. Join our dynamic team in a pivotal role that emphasizes exceptional service and engagement with our clients. This full-time position offers an opportunity for individuals eager to drive customer satisfaction through effective communication and thoughtful solutions. It's important to note that this is not a remote job; our ideal candidate will be based at our head office, ready to collaborate with our vibrant team in-person. As a Customer Experience Representative, you will combine customer service with sales-focused responsibilities in a performance-based environment. Your role will involve engaging with customers, understanding their needs, providing solutions, and presenting products or services clearly and professionally. You'll be trained on communication techniques, product knowledge, and performance tracking to help maximize your success. This position is ideal for individuals who enjoy interacting with people, setting goals, and being rewarded for results. You'll work as part of a team, receive ongoing coaching, and have access to a clear advancement path based on performance. Compensation: Weekly earnings typically begin around $750, with average earnings of approximately $1,500 per week. High performers may exceed this range. Paid training and incentives are included. Duties and Responsibilities Engage with customers over the phone, via email, and in person to evaluate their needs and provide solutions. Identify and understand customer requirements to offer the best advice and most suitable products. Maintain a thorough knowledge of our product range, pricing, and policies. Manage customer accounts efficiently, keeping a high level of data integrity and accuracy. Resolve customer complaints through careful investigation and problem-solving techniques. Meet personal/team sales targets and call handling quotas. Follow communication procedures, guidelines, and policies with precision. Go the extra mile to engage customers, fostering a welcoming and empathetic atmosphere. Work closely with the sales team to develop strategies to meet sales goals and increase customer engagement. Participate in training sessions to continually improve your product knowledge and communication skills. Requirements Proven customer support experience or experience as a client service representative. Strong phone contact handling skills and active listening abilities. Familiarity with CRM systems and practices. Exemplary communication and presentation skills. Ability to multitask, prioritize, and manage time effectively. High school degree; higher education will be considered an advantage. Availability to work on-site in our offices as this is not a remote position. A knack for engaging positively and commercially with customers. Eagerness to grow within a team-oriented environment and be results-driven.
    $750-1.5k weekly 7d ago
  • Donor Relations Specialist

    Arkansas Foodbank

    Customer support specialist job in Little Rock, AR

    Full-time Description The Donor Relations Specialist (DRS) serves as a face of the organization to the philanthropic community (donors within all of the Foodbank's 33 services areas) and helps lead efforts to engage philanthropists in realizing our vision. The DRS helps grow sustainable, predictable revenue for the mission by building meaningful relationships with supporters and securing donations. The DRS develops and implements strategies to secure funding from a targeted portfolio of individuals, foundations, and/or companies with the capacity to give $5,000+ per year. Through personalized relationship management, the DRS grows the revenue potential from the portfolio annually. The DRS provides each portfolio donor with a meaningful, fulfilling giving experience, proactively learning about personal philanthropic passions and soliciting support for mission areas of interest. The DRS engages each prospective donor in the mission through personalized conversations, leadership/research engagement, and other experiences. Requirements The Donor Relations Specialist will be comfortable learning new technology, as well as an eagerness to utilize Arkansas Foodbank software systems. They will possess strong interpersonal skills, a spirit of collaboration and teamwork, and a commitment to hunger relief. The DRS will: 1. Manage a portfolio of 150-175 prospective donors with the capacity to make $5,000+ outright gifts annually to further the mission of Arkansas Foodbank. 2. Meet annual financial goals based on value of the portfolio, with increasing revenue goals upon portfolio maturity. 3. Achieve activity metrics that serve as a roadmap to the revenue goal (meaningful touchpoints, solicitations, and gifts). 4. Utilize the moves management system to track a minimum of 100 personal donor touchpoints per month in addition to departmental touchpoints. 5. Be able to report on portfolio progress in weekly Pipeline meetings and during 1 on 1 meetings with supervisor. 6. Create and execute individual engagement and solicitation plans for each qualified philanthropist in the portfolio. 7. Collaborate with leadership, volunteers, and colleagues to engage portfolio donors in a personally meaningful way and ensure a seamless donor experience, maximizing every opportunity for engagement. 8. Engage each portfolio donor personally to qualify capacity, build rapport, and identify philanthropic passions and interests. 9. Continually develop prospects through a variety of sources. 10. Track all donor plans, interactions, and solicitations in donor database within 24 hours and review records and reports to ensure accurate portfolio data. 11. Articulate the case for support, key initiatives, and fundable opportunities. 12. Prepare presentations, marketing materials, letters, and other required literature for solicitations. 13. Work with the Arkansas Foodbank's management team, within the current Strategic Plan, to identify and quantify specific giving priorities and opportunities. 14. Under the leadership of the Director of Development and Planned Giving (DDPG), utilize organizational volunteers and other relationships as needed to secure introductions and visits. 15. Handle basic budgets and return on investment analysis. 16. Maintain absolute discretion regarding confidential donor information. 17. Participate with the Development Team in special events, food and fund drives and other Foodbank activities as appropriate or required. 18. Participate in and support activities related to the team's capital campaign, contributing to planning, donor engagement, and campaign execution efforts as needed. 19. Attend required staff meetings, training, and conferences. 20. Demonstrate a strong commitment to teamwork and be prepared to step in and support colleagues across both the development team and other departments within the organization as needs arise. 21. Possess the ability to distill complex information into coherent stories that build a compelling case for support. 22. Possess the ability to communicate effectively with internal and external constituencies both in oral and written formats. 23. Possess the ability to establish priorities, navigate overlapping timelines, and meet deadlines. Qualifications The following qualifications are preferred for the candidate or employee. However, other job-related education and/or experience may be substituted for all or part of these basic requirements upon approval of management. · Bachelor's degree from an accredited college or university and at least three years of experience in development, sales, or a comparable field or other equivalent combination of education, training, and experience. · Familiarity with computer operations including Microsoft programs, donor database management systems, and wealth screening. · Track record of achieving growing revenue goals. · Experience building a portfolio and increasing value over time. · Experience cultivating, soliciting, and stewarding $5,000+ philanthropic (non-event) donations. · Valid Arkansas driver's license and proof of insurance required. · Must pass a background check. · Must pass a preemployment drug screening.
    $25k-36k yearly est. 5d ago
  • Licensed Insurance Customer Service

    Andre Pendleton-State Farm Agency 4.3company rating

    Customer support specialist job in Little Rock, AR

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Bonus Paid Time Off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (required) Life and Health license (required) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.
    $21k-27k yearly est. 10d ago
  • Customer Care Specialist

    Bert Black Service Companies 3.8company rating

    Customer support specialist job in Pine Bluff, AR

    Be the Voice That Builds Trust-Join Bert Black Service Companies Today. At Bert Black, you're not just picking up the phone. You're the first impression, the calming voice, and the solution provider. We're a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment. What's in It for You? Pay Range: $32,000 - $42,000 per year, based on your experience and drive Comprehensive Benefits: Health insurance, paid time off, and more Training that Counts: Paid onboarding to equip you for long-term success Work-Life Balance: Enjoy stability and structure in a supportive environment Perks that Matter: Positive company culture that celebrates wins, big and small Why You'll Love It Here You're Part of the Team: Tight-knit environment where your input is heard Grow With Us: Career advancement and leadership opportunities are real You Make a Difference: Your communication skills and empathy create better service and loyal customers Your New Role Located in Pine Bluff, Arkansas, this is an on-site position where your voice drives customer experience and satisfaction. Here's what your day-to-day will look like: Create lasting impressions with exceptional phone and email interactions Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups Communicate clearly with customers, technicians, and coworkers to keep everyone in sync Keep our customer database up to date with accurate notes and info Handle conflict with professionalism, speed, and empathy Collaborate with the team to keep operations running smoothly Support internal processes with various administrative tasks Hit key performance benchmarks and maintain high service standards Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. Job requirements High school diploma or GED required Prior customer service experience is a plus, but not mandatory Solid communication and active listening skills Basic computer and typing proficiency Detail-oriented and well-organized Positive attitude and a natural team player Strong problem-solving ability and a calm demeanor under pressure Comfortable sitting for long periods and working in a call-heavy environment Willingness to take initiative and support after-hours or weekend needs when required Local area familiarity or map navigation skills are helpful Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red All done! Your application has been successfully submitted! Other jobs
    $32k-42k yearly 60d+ ago
  • Customer Success Executive

    Lumen 3.4company rating

    Customer support specialist job in Little Rock, AR

    Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly. **The Main Responsibilities** + Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty + **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives + Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs + Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary + Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services** + Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins **What We Look For in a Candidate** + Experience: 7+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience in working with complex, Fortune 500, multi-divisional, international customer + Comfortable presenting, consulting, and advising at C-level and other executives + Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $86,825 - $115,763 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Onsite **What to Expect Next** Requisition #: 341108 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
    $27k-32k yearly est. 1d ago
  • Care Coordinator NW DD-Fayetteville (Washington Co)

    Empower Healthcare Solutions

    Customer support specialist job in Little Rock, AR

    Care Coordinator Department: Coordinated Care Full Time/Part Time, Exempt/Nonexempt: Full Time, Non-Exempt Reports To: Supervisor, Care Coordination The Managed Care Coordinator plays a crucial role in facilitating and coordinating the delivery of managed care services within an organization. This position is responsible for managing and overseeing the administrative processes associated with managed care plans, ensuring compliance with relevant regulations, and ensuring effective communication between healthcare providers, insurance companies, and patients. Key Responsibilities: • Coordinate Managed Care Services: o Oversee and facilitate the coordination of managed care services, including verifying eligibility, managing referrals, and obtaining authorizations for medical procedures, treatments, and services. o Deliver personalized health education and coaching to members based on identified concerns outlined in treatment and service plan. requested services, ensuring compliance with established guidelines and policies. o Provide member support access in addressing social determinants of health, such as facilitating access to exercise opportunities and nutritious food. • Insurance Verification: o Verify insurance coverage and benefits for patients, ensuring accurate and up-to-date information is obtained and documented. o Conduct utilization reviews to evaluate the medical necessity and appropriateness of o Collaborate with insurance companies and healthcare providers ensuring availability and quality of services. o Facilitate coordination with diverse healthcare providers for diagnostics, ambulatory care, and hospital services. • Member Advocacy: o Serve as a point of contact for members, addressing their questions, concerns, and complaints related to managed care services, and advocating for their needs within the organization. o Encourage initiatives aimed at improving the health of patients and their communities, including outreach efforts, quality improvement initiatives, and patient panel management. o Coordinate community-based management of medication therapy • Compliance and Documentation: o Ensure compliance with applicable laws, regulations, and contractual obligations related to managed care services. Maintain accurate and complete documentation of all interactions, authorizations, and communications. o Ensure compliance with the PCSP and assist with any resources needed or barriers to accessing treatment. • Continuous Improvement: o Identify opportunities for process improvement and efficiency enhancement in managed care operations. Propose and implement strategies to optimize service delivery and enhance patient satisfaction. o Collaborates with both external and internal stakeholders to ensure the highest level of service efficiency. Qualifications Education and Experience: • High School diploma and One (1) year experience in the mental health field. • Bachelor's degree in a relevant field such as healthcare, social work, Psychology or social services and other healthcare related field preferred • Knowledge of managed care principles, processes, and regulations. • Familiarity with health insurance terminology, coverage, and benefit structures. • Strong organizational skills with the ability to manage multiple tasks simultaneously. • Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. • Detail-oriented and ability to maintain accurate records and documentation. • Proficiency in using computer systems and software applications relevant to managed care operations. License/Certification: • A valid driver's license and up to date automobile insurance must meet the minimum requirement in your state. Physical Requirements: • Must be able to drive and perform quarterly visits to their members. • Prolonged periods of sitting at a desk and working on a computer. • The ability to occasionally lift objects weighing up to 15 pounds is required. Note: This is not intended to be exhaustive. It aims to outline the fundamental duties and minimum qualifications required for this position. The individual(s) holding this position may be assigned additional job-related responsibilities and tasks beyond those specified in this job description. Management retains the right to assign or reassign job-related responsibilities and tasks to this position at any time. Certain functions are considered essential, including but not limited to attendance, teamwork, working a complete shift, and performing under stressful conditions. If an incumbent or applicant is unable to perform an essential function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA), reasonable accommodations will be provided to the extent that they are medically and reasonably feasible, solely for the incumbent/applicant in question. The necessity of any essential function may be evaluated in such cases.
    $34k-46k yearly est. 8d ago
  • Test Content Services Specialist

    Psi Services 4.5company rating

    Customer support specialist job in Little Rock, AR

    **Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
    $55k yearly 19d ago
  • Customer Service Advisor - Migrant Help

    Maximus 4.3company rating

    Customer support specialist job in Little Rock, AR

    Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00
    $25k-31k yearly est. 9d ago
  • CUSTOMER SERVICE-LUMBER YARD

    Gazaway Lumber Co Inc.

    Customer support specialist job in Benton, AR

    Job DescriptionDescription: Gazaway Ace is a locally owned small business located in Paragould, AR with locations in Jonesboro, Fayetteville, and Benton, AR. Our Paragould store was established in 1963 and features a broad line of building materials along with Ace Hardware's key departments of paint, electrical, plumbing, and tools. Our corporate offices are at the Paragould location located at 2620 W Kingshighway next to Walmart. Basic Function: Accurately load product and safely operate equipment and trucks with the goal of maintaining a high level of customer satisfaction within company policy. When equipment and trucks are not in use, maintain housekeeping of lumber yard/warehouse and maintenance of equipment. Responsibilities: Promoting and maintaining “safety first” attitude. Report any accidents or injuries to a supervisor immediately. Serve as company representative for the delivery and customer pickup. Follow local, state and federal driving laws and regulations. Responsible for courteous customer service and making sure deliveries are loaded correctly and promptly. Follow company procedure regarding returned product from job sites. Unload or oversee the unloading and orderly and neat storage of incoming merchandise. Provide exceptional customer service for retail, contractor or professional builder customers. Evaluate returned merchandise for proper disposition (resale, salvage, etc.) Make certain that materials match the sales ticket(s) for that load. Maintain good relations and morale of fellow employees and customers. This position well serve as a back up driver for the box truck. Requirements: Education/Training High School or GED equivalent. Forklift certification preferred but not required. Experience Previous customer service experience preferred but not required. OSHA requirements for forklift operation include a minimum age of 18. Physical Demands Standing, walking, lifting (up to 80lbs) and climbing. Be able to pass a drug screen and background check.
    $25k-32k yearly est. 21d ago
  • Provider Services Account Specialist- Searcy

    Unified Health Services

    Customer support specialist job in Searcy, AR

    Full-time Description Job Grade: 4 Purpose of Job: Ensure effective and proactive communication with assigned clients. Thoroughly and analytically review client reports to improve each client's cash collections while identifying internal process gaps. Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers Work to make UHS more customer focused and to strengthen client relationships. To generate and distribute routine and ad hoc reports to internal and external customers. To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions. To report results and findings to the business, colleagues, and clients. Main Duties: Using root cause identification, analyze and prepare client reports for client meetings. Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions. Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients. Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights. Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data. Recommend actions by analyzing and interpreting data and making comparative analyses. Work cooperatively with all other UHS departments to present timely, detailed information. Facilitate effective and proactive communication with assigned clients. Complete special projects as assigned within designated timeframes. Extract and compile data from a database or other secondary data sources. Interpret data, analyze results using statistical methods and techniques. Identify, analyze, and interpret trends or patterns in complex data sets. Present data and conclusions in a clear and concise manner. Work with management to prioritize business and information needs. Performing quality checks on data used in analysis and reports and review all work to ensure accuracy. Requirements Qualifications: High School diploma required, Bachelor's degree preferred. Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with project management and delegation of responsibilities. Technical expertise regarding data models and data mining. Knowledge, Skills and Abilities: High School diploma required, Bachelor's degree strongly preferred. Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success. Detail oriented, with strong analytical, organizational and problem-solving skills. Customer focused with experience handling difficult or challenging customer calls in a professional manner. A strong desire to learn new tasks and take on additional responsibilities, while managing current workload. Understanding of basic business principles and processes. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. Technical expertise regarding data models and data mining. Strong knowledge of and experience with reporting packages and database querying. Strong verbal and written communication skills. Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned. Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.
    $26k-37k yearly est. 27d ago
  • Call Center Operator I

    University of Arkansas System 4.1company rating

    Customer support specialist job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page. Closing Date: 02/21/2026 Type of Position: Clinical Staff - Medical Ancillary Support Job Type: Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): * Health: Medical, Dental and Vision plans available for qualifying staff and family * Holiday, Vacation and Sick Leave * Education discount for staff and dependents (undergraduate only) * Retirement: Up to 10% matched contribution from UAMS * Basic Life Insurance up to $50,000 * Career Training and Educational Opportunities * Merchant Discounts * Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department: OPS | Campus Ops EO Hospital Operators Department's Website: Summary of Job Duties: Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays This position is considered Campus Critical staffing The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS. Qualifications: Minimum Qualifications: * High school diploma or GED equivalent plus two (2) years of customer service call center experience. * Excellent customer service skills. * Excellent verbal communication skills. * Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers. * Ability to follow oral instructions, read and write. Preferred Qualifications: * Call center experience. * Knowledge in basic medical terminology. Additional Information: Salary Information: Annual $31,200.00 Hourly $15.00 Required Documents to Apply: Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity: Feeling, Hearing, Sitting, Talking Frequent Physical Activity: N/A Occasional Physical Activity: Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, Walking Benefits Eligible: Yes
    $22k-29k yearly est. Auto-Apply 5d ago
  • Call Center Operator I

    University of Arkansas for Medical Sciences 4.8company rating

    Customer support specialist job in Little Rock, AR

    Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated). If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page. Closing Date: 02/21/2026 Type of Position:Clinical Staff - Medical Ancillary Support Job Type:Regular Work Shift: Sponsorship Available: No Institution Name: University of Arkansas for Medical Sciences The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans. UAMS offers amazing benefits and perks (available for benefits eligible positions only): Health: Medical, Dental and Vision plans available for qualifying staff and family Holiday, Vacation and Sick Leave Education discount for staff and dependents (undergraduate only) Retirement: Up to 10% matched contribution from UAMS Basic Life Insurance up to $50,000 Career Training and Educational Opportunities Merchant Discounts Concierge prescription delivery on the main campus when using UAMS pharmacy Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button. The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights. Persons must have proof of legal authority to work in the United States on the first day of employment. All application information is subject to public disclosure under the Arkansas Freedom of Information Act. For general application assistance or if you have questions about a job posting, please contact Human Resources at ***********************. Department:OPS | Campus Ops EO Hospital Operators Department's Website: Summary of Job Duties:*Must be able to work a rotating schedule of days, nights, occasional midnights, weekends and Holidays * **This position is considered Campus Critical staffing** The Call Center Operator is responsible for answering and directing calls that serve the medical, educational, and research facilities of the UAMS Campus in a call center environment. The Call Center Operator will also provide after-hours answering service for all UAMS outpatient clinics. Will assist with online physician call schedule changes as necessary. UAMS Call Center Operator will be required to activate emergency codes within the hospital and campus as necessary. This position will develop skills and knowledge of UAMS services and provide community with access and directions to all areas of UAMS. Qualifications: Minimum Qualifications: High school diploma or GED equivalent plus two (2) years of customer service call center experience. Excellent customer service skills. Excellent verbal communication skills. Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers. Ability to follow oral instructions, read and write. Preferred Qualifications: Call center experience. Knowledge in basic medical terminology. Additional Information: Salary Information: Annual $31,200.00 Hourly $15.00 Required Documents to Apply: Resume Optional Documents: Proof of Veteran Status Special Instructions to Applicants: Recruitment Contact Information: Please contact *********************** for any recruiting related questions. All application materials must be uploaded to the University of Arkansas System Career Site ***************************************** Please do not send to listed recruitment contact. Pre-employment Screening Requirements:Annual TB Screening, Criminal Background Check This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. Constant Physical Activity:Feeling, Hearing, Sitting, Talking Frequent Physical Activity:N/A Occasional Physical Activity:Crawling, Crouching, Kneeling, Reaching, Standing, Stooping, Walking Benefits Eligible:Yes
    $26k-32k yearly est. Auto-Apply 6d ago
  • E-Banking Fraud and Dispute Specialist

    Encore Bank 4.3company rating

    Customer support specialist job in Little Rock, AR

    Primarily responsible for reviewing and researching E-banking transaction activity (wires, ACH and external transfers) to determine if the transactions are fraudulent, including contacting clients for confirmation of transactions. Responsible for investigating and processing Regulation E , ACH and check disputes within required regulatory timeframes. Responsible for check fraud review and decisioning. Responsible for assisting E-Banking Fraud Lead with other duties as necessary and listed below. Primary Responsibilities: The duties listed below are some of the duties that may be assigned and may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned. •Provides prompt, professional, and courteous operational support to Retail branches, internal departments, and external customers by answering questions, researching information, and providing solutions associated with all digital banking products and services. •Responsible for investigating and processing bank disputes including debit card (fraud and non-fraud), ACH, and check fraud by evaluating the complaint to determine the identification of the dispute •Ensure the dispute representment and documentation to a payment processor is complete and without error •Responsible for the creation and submission of dispute letters and documentation, including but not limited to provisional, final, requests to return, proof of authorizations, and warranty claims, during the dispute investigation process that are subject to bank regulations •Review compromised debit cards to ensure they have been correctly blocked to avoid losses. •Have good working knowledge of fraud investigations and regulations that relate to general risk management including an understanding of Reg E, UCC check return guidelines, and NACHA return guidelines. •Availability to support and provide independent resolutions to clients/vendors during business hours, after-hours, and/or weekends, as needed. •Monitors and reviews Commercial processes (ACH, RDC, Wire): Reports, transaction approval, file validation, etc. •Responsible for transaction monitoring in Q2 Sentinel fraud monitoring system •Responsible for the reviewing, processing and returning of potentially fraudulent checks •Serves as backup to E-Banking Fraud Lead •Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy. •Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML •Participates in job specific training and other various Bank training programs, as necessary. •Performs other duties as assigned Supervisory Responsibilities • None Qualifications Skills and Qualifications: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines. • High School Diploma or GED is required; Bachelor's degree in Business or Criminal Justice preferred • 2-4 years of work experience in a business or professional environment • At least one year of digital banking related work experience, including processing Reg E and ACH disputes. • At least one year of banking or financial institution work experience • Proficient using online and mobile banking solutions. • Ability to work independently with little supervision. • Strong working knowledge with Microsoft Office computer software (Outlook, Excel and Word) • Strong knowledge of financial products and services. • Good organizational and customer service skills • Excellent verbal and written communication skills to communicate professionally. • Ability to work successfully in a fast paced, high stress environment Computer and Office Equipment Skills: • Microsoft Office Suite including Word, Excel, and PowerPoint Physical Requirements: The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. • While performing the duties of this job this individual is regularly required to stand for long periods of time, walk, sit, talk, hear, use their hands and fingers (manual dexterity), use a telephone, and occasionally lift and /or move up to 25 pounds. • Specific vision abilities required by this position include, close vision, and the ability to adjust focus. Mental Requirements: • The ability to solve problems, make decisions, supervise others, interpret data, organize information, written and oral communication and read/write. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Encore Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, age, ancestry, citizenship, sex, sexual orientation, gender identity, national origin, marital status, genetic information, physical or mental disability, veteran status or any other characteristic protected by law.
    $29k-35k yearly est. 17d ago
  • Insurance Customer Service

    Mark Cramer-State Farm Agency

    Customer support specialist job in Malvern, AR

    Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Base Salary Health Insurance Paid Time Off (vacation and personal/sick days) Paid Holidays Paternal leave Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $20k-27k yearly est. 22d ago
  • Customer Service Enrollment Specialist - In Office

    Everett and Associates

    Customer support specialist job in Hot Springs Village, AR

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $65k yearly 2d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in North Little Rock, AR?

The average customer support specialist in North Little Rock, AR earns between $25,000 and $48,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in North Little Rock, AR

$34,000
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