Customer support specialist jobs in Omaha, NE - 659 jobs
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Director, Customer Support Services
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Customer Service Supervisor
Customer Engagement Specialist
Service Specialist
Airport Customer Service Agent
GAT Airline Ground Support 4.5
Customer support specialist job in Omaha, NE
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$23k-28k yearly est. 5d ago
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Client Services Representative
Insight Global
Customer support specialist job in Omaha, NE
One of our clients in the Insurance Industry is looking for Insurance Client Services Representatives to work hybrid in Omaha, Nebraska, San Antonio, Texas, and Pittston, Pennsylvania. As a Client Services Representative, you will be responsible for delivering industry-leading service by ensuring the timely and accurate entry of all inbound leads. Answering inbound calls, you'll be speaking with traditional agents and brokers to assist in them providing product options for their end clients. This role requires strong multitasking abilities, consistent dependability, and a collaborative mindset. You'll work closely with team members in a fast-paced environment, maintaining high service standards while contributing to a supportive and team-focused culture. This position can pay anywhere between $19/hr and $21/hr dependent on previous licensing. Exact compensation may vary based on several factors, including skills, experience, and education.
Required Skills & Experience
· Bachelor's or Associates degree in Business Administration or related field
· Or will take Post Secondary Credits with 2+ years of customer service experience
· Customer Service Experience
· Excellent verbal and written communication skills
· Organizational skills and attention to detail
· Excellent time management skills with a proven ability to multitask
Nice to Have Skills & Experience
· Current commercial P&C license (property and casualty) - Allows for higher compensation
· Experience working in the auto insurance agency
· Previous experience working in the insurance industry
· Bilingual with any other language
$19-21 hourly 5d ago
Customer Service Sales Support
Mystaff
Customer support specialist job in Omaha, NE
Responsibilities:
Check shipment status on current orders including pro bill numbers and shipment tracking numbers.
Provide tracking information on shipped orders.
Confirm receipt of orders via faxes & e-mail.
Routinely update database to add contacts; emails; and new customers.
Handle corrections on orders entered in our system that have not been shipped.
Enter Customer and Sales Representative requests.
Enter customer complaints/concerns.
Communicate effectively and efficiently with customers any discrepancies or changes that need to be made on orders.
Work and communicate with the outside sales team and other internal departments to conform to customer requirements.
Be an active member of the CSR and/or Platinum ACD Phone line.
Qualifications:
Post high school education and previous customer service or similar experience is preferred.
Typing skills of at least 50 WPM with High Accuracy.
Proficient use of Windows XP/10 operating system and Microsoft Office products.
Good communication skills to interact with team members.
Good critical thinking skills to resolve questions and problems related to orders.
High degree of diligence to insure the correct information on orders.
Ability to work at a steady pace even with interruptions, and some time pressure.
$20k-28k yearly est. 5d ago
Truck Service Advisor I
Travelcenters of America 4.5
Customer support specialist job in Council Bluffs, IA
There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.
Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.
From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.
Job Summary
Our Truck Service team is comprised of nearly 3,000 highly skilled technicians and spans coast to coast. With over 280 locations across the country, TA Truck Service has a solid foundation and a forward-thinking vision. As a Truck Service Advisor (TSA), you will provide first-rate service to customers through your extensive knowledge of the products we sell and the services we provide. The TSA is primarily responsible for writing work orders, suggestive selling, and handling over-the-counter (OTC) transactions while ensuring that we are returning every traveler to the road better than they came!
In this role, you can expect to:
Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded
Have extensive knowledge of the products we sell and the services we provide
Have strong suggestive selling skills to help generate revenue. Ability to influence in a professional manner while displaying high integrity
Write, detail, and process (pay out) Work Orders and OTC transactions; Properly write up an ETA Work Order; Secure Purchase Orders, Prepare and communicate quotes to customer
Source parts from outside vendors and coordinate delivery
Prepare end of shift drop and shift report; Understand various payment types
Ensure the cleanliness of service counters, showroom, and customer restrooms
Maintain the safety of both our customers and team members
What we'd like to see:
A dedicated individual who works well with others and is excited to be part of our team!
High School Diploma or GED
Good verbal and written communication skills
Previous cashier and customer service experience; experience in repair or parts shop preferred
Presents self in a professional manner to customers, management, and coworkers.
Strong suggestive selling skills
Basic computer skills
Ability to work flexible hours including nights, weekends and some holidays in interior and exterior conditions
A valid driver's license
With us, you'll enjoy:
Competitive wages
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
On-site meal discounts
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit *************************************************************
Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.
Typical Physical Demands
In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.
Work Environment
While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.
Disclaimer
This may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.
$30k-34k yearly est. 5d ago
Customer Service Coordinator
Installs LLC 4.0
Customer support specialist job in Omaha, NE
Job DescriptionReady to Deliver Exceptional Service?
Join CRST as a Customer Service Coordinator supporting Whirlpool, one of the world's leading home appliance brands. If you're a strong communicator with a background in logistics customer service - and thrive on problem-solving and building positive relationships - we want to hear from you.
How You'll Work
Location: Onsite - 3603 S 61st Ave Cir Omaha, NE 68106
Schedule: Monday-Friday (9:00 AM-5:00 PM)
Reports To: Manager -Warehouse
Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $18.00-$20.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts.
Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives, as applicable.
About the Role
As a Customer Service Coordinator, you'll be the first point of contact for Whirlpool customers and installers - managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, Whirlpool, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service.
What You'll Do
Answer inbound calls from Whirlpool customers and provide timely information and support
Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
Receive warm leads and process product sales quickly and accurately
Record, track, and escalate issues to Whirlpool and CRST managers when necessary
Manage service orders, upload documentation, and update Whirlpool's systems with accurate information
Track installer escalations and provide updates to supervisors and managers
Perform daily tasks including inventory scans, service order updates, and paperwork completion
Answer and resolve Whirlpool escalations within SLA timelines
Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution
What Great Looks Like
Calm under pressure and able to manage multiple Whirlpool customer needs at once
Clear, empathetic communicator who listens and responds effectively
Detail-oriented with strong follow-through on documentation and service updates
Positive, team-first attitude with a focus on solutions
Driven to meet Whirlpool's service-level expectations and customer satisfaction goals
Qualifications
Required
High school diploma or GED
Proven experience in logistics customer service (transportation, distribution, or related industry)
Strong communication skills, verbal and written
Proficiency in data entry and customer management systems
Flexible, reliable, and punctual for assigned shift (M-F, 9:00 AM-5:00 PM)
Preferred
Associate degree or equivalent experience
Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
Skilled in handling escalations and conflict resolution in high-pressure environments
Bilingual is highly preferred
Why CRST?
For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.
The CRST Core Values
Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
EEO Statement
CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.
Let's Build Something Great
Apply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional service starts here.
$18-20 hourly 20d ago
Customer Service Agent - OMA (Part-Time)
Southwest Airlines 4.5
Customer support specialist job in Omaha, NE
Department: Ground Operations Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
:
* For external applicants only:
(1.) Southwest Airlines will consider your interest for this position if you are currently a resident of the State of Nebraska.
(2.) Southwest Airlines will not consider your interest for this position if you have been interviewed by phone, virtually, and/or inperson
and not selected for the Customer Service Agent position at OMA within the last 12 months.*
Pay & Benefits:
Pay of $20.22 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums.
Benefits you'll love:
* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
* Southwest will help fund your Retirement Savings Plan, which includes a dollarfor-dollar 401(k) Company match contribution up to 10% of your eligible earnings
* Potential for annual profit-sharing contribution in the Southwest Retirement Savings Plan-when Southwest profits, you profit*
* Competitive health insurance for you and your eligible dependents
* Southwest offers health plan coverage options that start from the first day of employment. You'll have 30 days to select and enroll in your health plan, and coverage will be retroactively available to your first day of employment.
* Explore more benefits you'll love: *****************************************
Job Summary
Want to be the friendly face that welcomes Customers to Southwest? As a Customer Service Agent at Southwest, you'll work at the ticket counter, gate area, and baggage service office to help Customers check in, answer questions, and make sure their travel goes smoothly. You'll be one of the first Southwest Employees our Customers meet, and you'll help set the tone for a great trip. You'll also be there to supportCustomers when travel plans change, offering help and care during delays or disruptions. In this fast-moving role, your friendly attitude, teamwork, and patience make a big difference every day. See what a day as a Customer Service Agent looks like: swa.is/DayWithCSA
Additional details
* This is a part-time opportunity. At Southwest, Part-Time Employees generally work 32 hours over 5 days, but schedules are determined in accordance with a seniority-based bidding process.
* New Hires will complete 4-6 weeks of training. Training will consist of 8-hours of classroom or on-the-job training over 5 days each week.
* After completing training, Part-Time New Hire work weeks will consist of 6.5-hour shifts over 5 days, with the potential for mandatory overtime.
* This role is part of a Collective Bargaining Agreement (CBA), which means pay, schedules, and other job details are set through an agreement with the labor union.
* Work schedules are based on seniority and may include early mornings, late nights, weekends, and holidays. There may be times when mandatory overtime is required to support flight operations, but there are also opportunities to trade shifts and find a schedule that works for you.
* U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
* Learn more about becoming a Customer Service Agent and the FAQs: careers.southwestair.com/customer-service-agents
We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
* Provides friendly service to and maintains positive relationships with all internal and external Customers
* Works in a cooperative spirit to ensure the success of our Company
* Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needs
* Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problems
* Responsibilities include greeting and handling Customers in a polite and friendly manner. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Computes charges, makes change and balances daily transactions. Is responsible for overage or shortage
* Checks in baggage and Cargo. Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Handles transactions required to board the aircraft in a timely and efficient manner
* Deals with mishandled Customers as a result of oversells, delayed or cancelled flights, lost, delayed, or damaged luggage. Resolves such problems quickly and within guidelines established by the Company
* Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
* Completes forms and reports as required by the Company
* Writes irregularity and complaint reports as required
* Duties may vary due to the size and organization of the station
* Must be able to meet any physical ability requirements listed on this description
* May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
* Ability to type and/or use a computer keyboard with sufficient speed to meet demands of the job
* Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
* Ability to work well with others as part of a team, meet the public, and work under stressful situations
* Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period
* Must be aware of hazardous situations and be able to handle emergencies as needed
* Must work under tight time constraints to accomplish quick turns of aircraft
* Must present a well-groomed appearance in accordance with the Ground Operations Employee Handbook and Labor Agreement
* Must be able to perform all job functions within a limited space
* Must be able to effectively communicate verbally by telephone, face to face and on public address systems
* Must possess good written and oral skills
* Must be able to communicate information and instructions verbally or via radio equipment
Education
* No education requirement
Experience
* No experience requirement
Licensing/Certification
* Must be able to obtain a SIDA badge and meet all local airport requirements
* May be required by Station Leadership to obtain a Customs Seal and meet all requirements to work international flights
Physical Abilities
* Must be able to lift and/or move items up to 70 pounds on a regular basis and repetitively lift and/or move weights of 40 to 50 pounds onto raised surfaces
* Must be able to climb, bend, kneel and stand on a frequent basis and for extended periods
* Must maintain the ability to wear prescribed uniforms
Other Qualifications
* Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
* Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
* Must be at least 18 years of age
* Must be able to comply with Company attendance standards as described in established guidelines
* Ability to work shift work and/or overtime
* Foreign language skills are desirable, but not required
* The pay amount doesn't guarantee employment for any particular period. 401(k) Company match contributions are subject to the plan's vesting schedule. Match contributions may vary based on the position.
* Profit-sharing contributions are subject to the Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Pay Rate:
$20.22
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Job Posting End Date
01/28/2026
$20.2 hourly 1d ago
Airport Customer Service Agent
GAT 3.8
Customer support specialist job in Omaha, NE
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$25k-31k yearly est. 16d ago
Structured Business Services Specialist
Pacific Life 4.5
Customer support specialist job in Omaha, NE
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Business Service Specialist to join our Structured Settlements team in OmahaNE.
As a Business Service Specialist, you'll play a key role in Pacific Life's growth and long-term success by analyzing structured settlement cases and helping consultants achieve good order for contract issuance. You will fill an existing role that sits on a team of 19 people in the Consumer Markets Division.
How you will move us forward:
Meet department productivity and quality standards.
Progress steadily through training on core functions, and be able to demonstrate a strong technical understanding, including purpose behind processes and how they provide value to clients.
Rotate assignments in support of workflow needs, including accepting temporary assignments within Operations in support of other departments or contingency planning, as directed by Supervisor.
Communicate effectively with consultants that reflects industry-leading service expectations, both via verbal and written communication.
Makes decisions that positively impact the customer experience and team-environment to ensure successful completion of service goals.
Analyze complex case documentation, interpret and take appropriate action utilizing established procedures.
The experience you bring:
2-3 years of experience in a customer service-focused role, preferably financial services.
Effective critical thinking and problem-solving skills
Strong verbal and written communication skills
Commitment to driving an industry-leading customer service experience
Comfort navigating across multiple technology platforms
Ability to work effectively within a fast-paced team environment
What will make you stand out:
A positive attitude, growth mindset and commitment to self-development, and an aptitude for agile learning
Ability to read and interpret customer requests that may appear in inconsistent or varying manners
You can be who you are.
People come first here. We're committed to an inclusive workforce. Learn more about how we create a welcoming work environment at ******************** What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife. .
#LI-RB1
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
$34k-46k yearly est. Auto-Apply 30d ago
Customer Experience Coordinator - Omaha, NE
Veterinary Emergency Group
Customer support specialist job in Omaha, NE
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work.
THE JOB
As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
WHAT YOU'LL DO
* Greet every customer with warmth and urgency, whether in person, over the phone, or online
* Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
* Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
* Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
* Keep nurses and doctors updated on customer needs for a seamless care experience.
* Provide confidential, compassionate guidance on financial options and end-of-life decisions
* Process payments accurately while protecting personal and financial information
* Follow up with customers after visits to check on their pet's care and strengthen relationships
* Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
WHAT YOU NEED
* 2+ years of experience in a customer service role
* Advanced knowledge in computer programs and practice management software
* Highly organized, with strong attention to detail
* A strong communicator; able to interact positively with anyone and everyone
* A strong multitasker, able to thrive amid chaos
* High emotional intelligence, able to read a room and plan and act accordingly
* Adaptable and amenable in high stakes environments
* Must be willing to work in a noisy environment with strong or unpleasant odors
* Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
* Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
* Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
* Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
* Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
* Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
* Competitive compensation, including base and 401K match
* Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
* Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
* A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
* Clinical student loan repayment so you don't need to worry about your student debt
* Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
* Flexible work schedules to support your life outside of work
* Generous employee referral program, so our awesome people can bring in more awesome people
* And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry
DEI
At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
$30k-39k yearly est. 14d ago
Customer service / Onsite Support
Artech Information System 4.8
Customer support specialist job in Lincoln, NE
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Customer service / Onsite Support
Location:
Lincoln, NE
Duration: 6+ Months
Job Description:
1-2 years customer service/hospitality experience
Strives to improve customer experience elements. Escalates complex problems to higher level of expertise within organization.
Qualifications
Customer service, customer care, call center experience
Additional Information
For more information, Please contact
Anshul Kumar
************
******************************
$32k-38k yearly est. Easy Apply 1d ago
Customer Engagement Specialist - Omaha
Sciton 4.5
Customer support specialist job in Omaha, NE
Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to market just a few years after lasers were first invented, and that same spirit of innovation still drives us today.
We are built on a strong set of values: Selflessness, Candor, Innovation, Execution, Objectivity, Excellence, Learning, Ownership, and Clarity. With more than 500 employees worldwide, Sciton has been recognized as a USA TODAY Top Workplace for three consecutive years from 2022 to 2025.
If you want to work on meaningful technology that directly improves patient outcomes and be part of a company that values curiosity, ownership, and excellence, we would love to meet you.
Position Summary
The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.
Customer Engagement Specialists do not close deals. Their primary objective is to uncover interest, qualify opportunities, and submit high-quality leads to Aesthetic Consultants and Executive Aesthetic Consultants for follow-up, demonstrations, and closure.
Key Responsibilities:
Outbound Prospecting & Engagement
Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the company's aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision-makers professionally and confidently.
Lead Qualification & Handoff
Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Pipeline Support & Activity Management
Maintain consistent outbound activity levels aligned with performance expectations.
Track follow-up cadence and engagement history to ensure no opportunity is missed.
Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelor's degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
1-3 years of experience in a sales, inside sales, or call center role (medical device or technology sales preferred).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self-motivated, goal-oriented, and resilient under pressure.
Excellent organization and time-management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact
The Customer Engagement Specialist is the engine of the sales pipeline - driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Compensation and Benefits
The salary range for this position is $70k - $80k, with the potential to earn up to $100k-$120k in total compensation (OTE). In addition to a competitive market-based salary, Sciton provides an opportunity to participate in equity/stock incentive programs, a profit-sharing bonus, and a comprehensive benefits package, including 401(K) with matching
FULL-TIME/PART-TIME Full-Time
POSITION Customer Engagement Specialist (CES)
LOCATION Omaha
$32k-41k yearly est. 7d ago
Route Jump Driver/Customer Representative
Spin Linen
Customer support specialist job in Omaha, NE
Route Jump Driver/Customer Representative - Being a route driver is more than sitting behind the wheel. You are the face that our customers see every time they get a delivery, making you an important influence to our customers. This position offers a lot of independence and incentives to our employees. We offer retirement, company paid life insurance, weekly pay. Our employees have been our greatest asset for the last 91 years we have been in business.
Come and join our family owned and operated company today!
Position
Route Jump Driver/Customer Representative
Responsibilities and Duties
Responsible for making accurate deliveries to customers
Responsible for covering PTO or Sick Days for all Routes
Assisting Drivers with run backs and special deliveries
Manage customer inventories
Build/maintain long term relationships with customers
Keep truck clean to our accreditation standards
Reporting truck maintenance issues through daily DOT log
Help facilitate customer agreement renewals
Responsible to make change customer invoices as needed
Daily load/unload of truck
Standards
Completion of daily deliveries
Maintain a professional appearance
Maintain safe driving practices
Consistent high customer service scores
Skills and Abilities
Able to lift up to 100 lbs
Ability to push & pull carts up to 500 lbs
Committed to creating raving fans
Strong math skills
Problem solving skills
High sense of urgency
Be able to adapt to changes throughout the day
Managing the efficiency of route
Good knowledge of strong internal compass
Benefits & Perks
Work an average of 40 hours a week for weekly pay of $800
In addition to excellent pay, we offer:
Health & Dental Insurance
Retirement
Company Paid Life Insurance
Paid Vacation
Weekly Pay
Our Core Values:
Integrity
Customer Service
Teamwork
Accountability
Innovation
Please check out our web site at ***************** to learn more about our 94-year-old company.
$800 weekly 53d ago
Customer Connections Representative
Security Financial 4.3
Customer support specialist job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customersupport experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
$47k-60k yearly est. Auto-Apply 60d+ ago
CLIENT RELATIONS SPECIALIST- Part-time
Foundation One Bank
Customer support specialist job in Omaha, NE
• Process teller transactions accurately and efficiently following bank policies and complying with regulatory requirements
• Open, close and perform maintenance on accounts including checking, savings, CD's HSA's, IRA's and Safe Deposit Boxes
• Maintain a balanced cash drawer
• Assist customers by receiving deposits and loan payments; cashing checks; processing savings withdrawals, night and mail deposits, and selling financial instruments including cashier's checks, travel cards and money orders
• Complete other requests including processing orders for checks and debit cards and helping customers access and utilize technology such as online banking, bill pay and ACH processing
• Answer customer questions and solve problems while contributing to team effort by assisting co-workers and management when needed
• Introduce new bank products to clients based on determined needs
• Develop rapport with clients to provide outstanding personalized service, build trust, customer loyalty and satisfaction
Requirements
Education/Experience:
• High School Diploma or equivalent
• 6 month to 1 year teller experience
Skills:
• Computer skills, including Outlook and Excel
Abilities:
• Exemplary organizational, problem-solving and communication skills
$28k-41k yearly est. 60d+ ago
Delivery Customer Representative - Pepsi - L
Linpepco
Customer support specialist job in Lincoln, NE
Hours: 5AM Monday - Friday
The purpose of this role is to deliver products to customer accounts while ensuring excellent service. The Delivery Customer Representative is also responsible for stocking, rotating, and merchandising products to maintain optimal presentation and freshness.
Essential Job Functions
• Operate a delivery truck to transport products to assigned customer accounts
• Prepare, receive, and provide all required documentation for product deliveries and pickups
• Reconcile the route daily and submit all necessary DSD reports
• Stack and place products according to customer specifications
• Retrieve empty pallets and shells from customer backrooms
• Stock, rotate, and merchandise products as needed
• Build and maintain strong customer relationships
• Keep the delivery vehicle clean and in compliance with company standards
• Complete all required pre-trip and post-trip inspections
• Perform additional duties as assigned
Qualifications
• High school diploma or equivalent
• Valid driver's license; Class A CDL required for designated routes, with eligibility to operate in interstate commerce
• Minimum age of 21
• Driving record that meets LinPepCo's Driver Record Policy
• Ability to obtain a pallet jack certification
• General knowledge of merchandising practices
• Basic proficiency with tablets and related technology
• Strong oral and written communication skills
• Commitment to following all safety procedures
• Responsibility for meeting established productivity requirements
• Familiarity with DOT regulations
Working Environment
Work is primarily performed within customer account locations. Individuals must be able to operate a tablet and safely use equipment such as a two‑wheel dolly and an electric pallet jack.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Company Overview and EEO Statement
LinPepCo is a Pepsi-Cola independent distributor and has more than 35 years of soft drink and vending product distribution experience. Our company includes five Pepsi franchises in the Midwest, a full-line vending company, a full-service coffee company and a refrigeration division that specializes in equipment service leasing. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LinPepCo will be based on merit, qualifications, skills and other relevant criteria. LinPepCo does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by law.
Disclaimer
This should not be construed to imply that these requirements are the exclusive standards of the job. Incumbents will follow any other instructions, and perform any other related duties, as may be required. Reasonable accommodation will be provided to qualified individuals with disabilities. The employer has the right to revise this at any time. The job description is not to be construed as a contract for employment.
$32k-50k yearly est. 12d ago
Customer Connections Representative
Assurity Group 4.2
Customer support specialist job in Lincoln, NE
Assurity is looking for enthusiastic, driven, and collaborative people to join our team. We're a company of vibrant and passionate people who work every day to advance our mission of helping people through difficult times - and who truly want to make a difference. As a Certified B Corporation, we have a verified commitment to our people, community, and planet, and we work every day to make the world a better place.
Ample opportunities for growth, a thriving culture and coworkers who care as much as you do are just the beginning. Come work with purpose. Learn more: ************************
ESSENTIAL FUNCTIONS 50% Provides a high level of personalized service to achieve and exceed standards including building and maintaining sustainable relationships with our customers, which includes:
Being available and engaged during assigned work hours to ensure the highest level of customer satisfaction;
Meeting and exceeding established qualitative standards;
Identifying customers' needs, clarifying information, researching every issue and provide solutions, status and/or alternatives;
Working with difficult customers to resolve issues; and
Maintaining a high level of engagement, positive attitude, and professional appearance always.
40% Manages large volumes of telephone, e-mail and fax inquiries and requests from customers, which includes:
Meeting and exceeding established individual and department quantitative standards;
Providing comprehensive records on all interactions as information is received;
Taking advantage of upselling opportunities whenever they arise; and
Understanding policy coverages and having a strong knowledge of company products, processes, and procedures.
10% Performs other responsibilities as assigned, which includes:
Assisting as needed within the customer connections department;
Assisting with process improvement planning and implementation;
Assisting with and participating in team functions and events for the customer connections department; and
Assisting in special projects and other related duties as requested and serving as a member of various committees and implementation teams.
The list of essential functions is not exhaustive and may be substituted as necessary.
EXPERIENCE AND SKILL REQUIREMENTS
Four to six years of customersupport experience.
Consistent and reliable attendance is an essential function to this position.
Strong verbal and written communication skills.
Strong listening skills.
Familiarity with ACD telephone systems and practices preferred.
Customer focus and adaptability to different personality types.
Ability to set and manipulate priorities and manage time effectively.
Word processing and spreadsheet software proficiency required.
Talent required in values, work intensity, achiever, positivity, resourcefulness, command, persuasion, relationship-extension, and exactness.
EDUCATION AND CERTIFICATION REQUIREMENTS
Associate degree in business or related field or equivalent.
PHYSICAL AND WORK SCHEDULE REQUIREMENTS
May require work in excess of 40 hours a week in order to complete functions of position.
Ability to maintain acceptable attendance according to the company attendance policy and following daily work schedule for appropriate coverage.
Ability to work at a computer up to eight hours a day.
Sign-on bonus guaranteed and training bonus program in place.
$28k-45k yearly est. Auto-Apply 60d+ ago
Customer Pick Up Specialist - Part Time
Nebraska Furniture Mart, Inc. 4.6
Customer support specialist job in Omaha, NE
Pay Range: $17.85 - 22.22 hourly - Part Time Job Description: Your Piece of the Puzzle Do you tend to leave a lasting impression on people? If so, we are looking for a friendly face to join our warehouse Customer Pick Up team! You will be the last person our customers come in contact with. Your job will be to assist the customer in getting the merchandise quickly and securely into their vehicle.
Job Duties: A Day in the Life
Greet Meet customer at their vehicle promptly and with a helpful smile
Inspect Uncrate, apply fabric coating and re-crate merchandise. Examine product for flaws
Load Wrap and secure merchandise into customer's vehicle without damage
Confirm Check that the customer received their correct merchandise and complete appropriate paperwork
Report Track daily progress and immediately report discrepancies, errors or potential roadblocks to supervisor
Your work will directly impact our ability to help people create a lifestyle they love, for the people they love-because that's what we love.
Qualifications: Can You Check These Boxes?
Must be 16 years of age
1-year labor or warehouse experience preferred
1-year customer contact experience preferred
High school diploma or GED preferred
Positive, upbeat attitude
Ability to lift/push/pull required weights
Ability to work night, weekend and/or early morning hours based on business needs
Pre-employment screening includes, but isn't limited to, criminal background check
$17.9-22.2 hourly 11d ago
Client Onboarding Specialist
Firespring 3.8
Customer support specialist job in Lincoln, NE
Looking for your chance to make a real impact?
Firespring, Nebraska's first Certified B Corporation , is looking for an amazing human to join our team. We're known for providing marketing, printing and strategic guidance to thousands of brands, businesses and nonprofits in all 50 states and all over the world. Our mission is to accelerate client prosperity so we collectively do more good.
Please let us know if this position sounds like your dream job.
Job Description
If you like to have a few balls in the air and get satisfaction out of keeping them there, then this job is going to be your thing. You'll be building relationships with nonprofit organizations and small to mid-sized businesses all over the US, attending to all new clients on our software as a service (SaaS) platform from point of sale through go live. Gaining an understanding of our client's needs and executing them through training and website updates is your primary goal. Get ready to have some coffee dates over the phone, generating ideas and brainstorming tactics to better your clients' marketing efforts. If you think an additional product or service is perfect for our clients you're not afraid of pitching the idea. You know the importance of long-term client retention. Loyalty to our clients' needs is what we are all about.
Tasks & Responsibilities
Put on your game face to present our work to our clients in a clear, confident and strategic way.
Show some tough love to motivate clients and keep them on track.
Communicate across departments to ensure proper setup, design and customizations are completed to client specifications.
Develop maintenance plans for ongoing client outreach.
Teach clients best practices of industry standards in marketing and technology.
Keep projects from falling into the occasional black hole titled “notgettingdoneness.”
Find creative ways to coordinate and get projects done.
Record all client-related correspondence so we know what we've done to help.
Consult with clients to maximize the use of our products.
Be able to move that occasional elephant in our three-ring circus.
Keep an eye on the industries we serve to better meet client needs.
Qualifications
Organizer extraordinaire-in fact, it slightly bothers you that this list of bullet points isn't in alphabetical order.
You have experience in web development, marketing or a project management environment.
You are energetic and polite on the phone. Our clients can hear that smile.
Persistent and Task Oriented are your nicknames.
You can explain a concept to your IT guy, or your grandma. Whoever's listening.
You can juggle more than the average juggler, figuratively. (If you can actually juggle we will also want to see that...)
Quality is job one, two and three.
You know enough about HTML cheats to be dangerous.
You know how to strike a fun/work balance.
Compensation & Benefits
Salary-You don't need to go to the grocery store to bring home the bacon. We reward candidates who wow us by offering competitive pay.
401(k)-Your parents preached about the importance of saving. Now we're helping you get it done. Firespring provides professional financial advisors who will help you make a plan and guide your investments.
Fun-Millions of people go to work, punch the clock from 8 to 5 and hate every moment of it. That's not the case here. We prioritize loving your experience here and have a group of people dedicated to creating activities inside and outside the office. To put it mildly, we're serious about having fun-and it reflects in our work and the relationships too.
Miscellaneous Benefits-Not all benefits are about the Benjamins, baby. Some of the things you'll enjoy while working here include unlimited soft drinks, tea and beer. Dress code? We want you to have personal freedom-just stick to the general guidelines of your role and you be you.
Ready to come aboard? Let's make this happen.
While we genuinely appreciate your interest in employment with Firespring, we can only respond to the most qualified candidates.
Firespring is an EEO/AA employer.
$24k-39k yearly est. 49d ago
Customer Support Representative
Partnered Staffing
Customer support specialist job in Lincoln, NE
At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.
Job Description
Skills Set Required: At least two years of customer service experience in a fast paced environment. Or 1 year medical terminology education/experience with 1 year of customer service experience. Must be career oriented, punctual, and willing to work nontraditional schedule. Strong ability to multi-task and leverage various systems to support one customer.
Length of Assignment: Successful candidates could be considered temp to perm after 120 days
Scheduled to start November 7th.
Requesting 2 Spanish bi-lingual candidates (must be able to speak English clearly and distinctly). Bi-lingual rate will receive a 10% differential once training is complete and released to the floor.
Work schedule is 9:00 to 6:00 while in training. Flex schedule between 9:00 am and 7:00 pm once assigned to teams.
Pay rate: $13.00
Additional Information
Why Kelly?
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans
$13 hourly 1d ago
Patient Service Center Representative
Bryanlgh Medical Center
Customer support specialist job in Lincoln, NE
Responsible for a broad spectrum of duties beginning with the initial receipt of core data elements and completion of the pre-registration process including personal demographics, insurance coverages and patient contacts. Provides patient education regarding discussion of non-contract/out of network insurance and upfront payment options.
PRINCIPAL JOB FUNCTIONS:
1. Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. Adheres to federal regulations regarding Advance Directives, COBRA, Medicare, Corporate Compliance, Joint Commission, OSHA and HIPAA; reports safety and customer concerns.
3. Maintains productivity and quality standards as defined through the organizational and departmental goals and objectives.
4. Confirms/enters complete and accurate demographic and insurance information in the electronic medical record (EMR) and provides arrival and pre-procedure instructions by telephone during pre-registration process.
5. Receives incoming calls for scheduling of outpatient Medical Center services for designated departments and completion of pre-registration process
6. Performs outbound calls to complete pre-registration process for all pre-scheduled admissions and appointments.
7. Serves as a liaison to hospital departments and physicians' offices for all missing outpatient orders and Appropriate Use Criteria (AUC) for radiology procedures.
8. Reviews and evaluates outpatient orders received from the physician and/or physician staff and enters into EMR.
9. Provides patient estimates and discusses payment options pre-service.
10. Responsible to meet production targets for daily phone calls and other production metrics as assigned.
11. Answers phone queue, returns messages and directs calls as appropriate.
12. Performs complete phone registration and verbal consents as needed.
13. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
14. Participates in meetings, committees and department projects as assigned.
15. Performs other related projects and duties as assigned.
EDUCATION AND EXPERIENCE:
High school diploma or equivalency required. Associates degree preferred. One (1) year of relevant work experience (i.e. hospital registration, billing or insurance) preferred. Must be 19 years of age to witness legal consents.
How much does a customer support specialist earn in Omaha, NE?
The average customer support specialist in Omaha, NE earns between $29,000 and $56,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Omaha, NE
$41,000
What are the biggest employers of Customer Support Specialists in Omaha, NE?
The biggest employers of Customer Support Specialists in Omaha, NE are: