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  • Medical Customer Service

    Biolife Plasma Services 4.0company rating

    Customer support specialist job in Appleton, WI

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice (************************************** and Terms of Use (********************************************* . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **Please take this** **virtual tour** **to get a sneak peek of one of our Plasma Donation Centers.** Now offering daily pay to our hourly team members! Don't Wait For Payday. Get Your Pay Today. **_What We Offer:_** _- Comprehensive benefits starting on Day 1 - because your well-being matters_ _- On-demand pay - access a portion of your earned wages before payday_ _- Debt-free education opportunities - earn your degree or certifications with no out-of-pocket costs_ _- Paid training - we'll set you up for success from day one_ _- Career growth and advancement opportunities - build your future here_ **_!_** **About the role:** Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations. **How you will contribute:** · You will answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team. · You will screen new and repeat donors and take and record donor vital signs and finger stick results. · You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation. · You will help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures. · You will be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays. **What you bring to Takeda:** · High school diploma or equivalent · Ability to walk and/or stand for the entire work shift · Will work evenings, weekends, and holidays · Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees · Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs. · Fine motor coordination, depth perception, and ability to hear equipment from a distance · Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear · 1 or more years minimum experience working in a customer or patient facing role is helpful **What Takeda can offer you:** Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance and more, all in a fast-paced, friendly environment. **More about us:** At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to provide Better Health and a Brighter Future to people around the world. **BioLife Compensation and Benefits Summary** We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. **For Location:** USA - WI - Appleton - Eisenhower Dr **U.S. Starting Hourly Wage:** $16.00 The starting hourly wage reflects the actual starting rate for this position. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. **EEO Statement** _Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law._ **Locations** USA - WI - Appleton - Eisenhower Dr **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Part time **Job Exempt** No
    $16 hourly 7d ago
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  • Customer Support Center Representative

    Horicon Bank 3.6company rating

    Customer support specialist job in Horicon, WI

    The Customer Support Center Representative is responsible for providing accurate and efficient service and support to internal and external customers via email, secure message, or telephone communication. Promotes Horicon Bank as a full-service bank; maintains expected standards of customer service, product sales, referrals, and accuracy of account maintenance processed in compliance with Horicon Bank guidelines. Principal Duties and Responsibilities: Enthusiastically support the Bank sales function by providing exceptional service to internal and external customers of the Bank. Promote and sell Horicon Bank products and services through inbound and outbound phone calls. Assist with questions and inquiries regarding bank products, services, and procedures via telephone, email, or secured messaging. Review and resolve internal and external bank errors/complaints received via telephone, email, or secured messaging. Provide operational and sales support to internal customers through a direct support line. Perform address changes, account maintenance, balance transfers, dormant account reactivation, and file maintenance. Assist customers with electronic and voice banking needs. Assist customers with credit and debit card inquiries, blocks and card maintenance. Review online applications, process account opening, complete maintenance and provide support for accounts opened via our Digital Branch. Process routine daily and weekly reports including audits, check back, and maintenance of customer accounts and profiles. Complete workflows requiring maintenance to accounts, RIMS and services. Prepare documentation and reports of Customer Support Center function activities according to schedule or as requested. Keep current on various types of fraud trends to protect the bank and our customers from potential fraud losses. Additional Duties and Responsibilities: Update knowledge and develop professionally on a continuing basis. Participate in internal and external training and development opportunities as required. Perform other duties as may be necessary to fulfill the responsibilities of this role, or to assist in other areas of the bank. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to the AML/CFT team. Knowledge, Skills, and Abilities: High school diploma and a minimum of two years banking experience required. Previous new account opening experience preferred. Computer literacy including experience with Office Suite, MS Word, MS Excel, and other computer software products. Knowledgeable of all bank functions and understanding of bank products and services, including the rules, regulations, policies, and procedures. Exceptional customer service and excellent verbal and written communication skills are necessary to adequately address customer inquiries and efficiently resolve conflict in the most appropriate manner while positively representing the bank. Must possess the ability to plan and prioritize work, multi-task, exercise good judgment in all areas of responsibility, safeguard confidential information, and work effectively under pressure. Ability to analyze data, identify and troubleshoot issues and provide practical solutions. Working Conditions: Work is performed in a pleasant office environment with minimal chance for personal injury. Frequent mental concentration is necessary for listening and responding to various situations. Must be able to lift and move up to 20 pounds unassisted. Some twisting, bending, and turning is required. Work hours are generally during normal business hours and may include some evening and weekend hours. This role description describes the general nature and level of work performed by employee assigned to this role. It does not state or imply that these are the only duties and responsibilities assigned to the role. The employee may be required to perform other job-related duties as requested by management. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability. This role description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs to the employer and requirements of the role change.
    $37k-42k yearly est. 19d ago
  • Client Specialist

    Robert W. Baird & Co.Orporated 4.7company rating

    Customer support specialist job in Appleton, WI

    About the Role: As a Client Specialist at Baird, you'll play a pivotal role in delivering outstanding client service and operational support to one or more Financial Advisors. You'll be at the heart of the client experience-coordinating onboarding, managing communications, supporting account operations, and helping organize impactful client events. Your work will directly contribute to the success of Baird's Private Wealth Management business, where true wealth management means understanding each client's unique vision and tailoring solutions to help them succeed. Check out this video to learn more about the day in the life of our Client Assistants and Client Specialists! The Impact You'll Make: Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan. Gain knowledge of and leverage partnership with Baird's Corporate Resource Groups to provide the best wealth management solutions to clients. Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken. May schedule client appointments and/or conference room for appointments. Assemble/generate materials including paperwork and reports for client meetings. Understand and ensure business adherence with firm and financial industry regulatory policies. May manage FA and Team's social media presence (website, LinkedIn, X, etc.). Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models. May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact. Seek ways to enhance FA(s) business effectiveness and marketability. Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed. May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors' instructions or upon client's verbal direction. May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary. Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors' business. Specifically, this may include funds available/money line, maturing securities, reorg items, and previous days' activities. What You'll Bring to Baird: 2+ years of prior industry and/or administrative work experience. Must have Active Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or Series 63 and Series 65 licenses or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird. If not fully licensed, title will be Client Assistant. Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird's Private Wealth Management technology platforms. Excellent verbal and written communication skills; ability to adeptly exchange ideas and information. Detail oriented with an emphasis on accuracy. Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner. Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations. Good analytical and critical problem-solving skills. Bachelor's degree preferred, not required. #LI-PWM3 Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
    $76k-107k yearly est. Auto-Apply 47d ago
  • Part Time Ramp and Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Customer support specialist job in Appleton, WI

    Come and work for Envoy Air, an American Airlines Group Company, at ATW and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $14.91 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. Load, unload and sort freight, mail and baggage in a safe manner while also achieving on-time departures and arrivals. No need for a gym membership as you will be getting your workout in by lifting luggage throughout your shift. Ability to cruise on the tarmac in our company vehicles while getting the bags to their destination. Tired of being stuck inside all day? This position will allow you to enjoy the fresh air while working outside in all weather conditions. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.
    $14.9 hourly Auto-Apply 2d ago
  • Customer Solutions Representative

    Village Associates Inc.

    Customer support specialist job in Pulaski, WI

    Requirements Education and Training: 3 - 5 years as a Customer Service Agent or similar High school diploma or GED Proven business or life-experience in troubleshooting Knowledge/Skills/Abilities: Understands the use of the multi-meters, AC/DC power Understand troubleshooting PCBAs and electronics systems Ability to interpret wiring schematics and drawings Self-starter capable of observing and solving problems using all available resources Must be able to establish priorities, work independently, and proceed with objectives without supervision Confidence, tact, patience, politeness, and diplomacy while dealing with complex problems and customers Strong interpersonal skills in areas of verbal and written communications High degree of accuracy and attention to detail Proficiency with Microsoft Office products (Word, Excel, etc.) Mechanical assembly build experience a plus Motivational, listening, and problem-solving skills Works well with others in a team environment Clear and concise, fluent, and positive communication skills Possess the ability to make good judgment calls in an environment without black-and-white rules Ability to take on and resolve recurring difficulties with customers and staff Travel Requirements: Possible, but not regular, visits to customer locations as well as possible attendance at trade shows Physical Requirements: The ability to sit, stand, bend, and twist
    $35k-53k yearly est. 44d ago
  • Client Specialist, Fox River Mall

    Knitwell Group

    Customer support specialist job in Appleton, WI

    About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00242 Appleton, WI-Appleton,WI 54915Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.
    $37k-63k yearly est. Auto-Apply 60d+ ago
  • VCD Customer Support Representative

    Valley Cabinet Inc.

    Customer support specialist job in De Pere, WI

    Valley Cabinet is looking for a detail-oriented, analytical Customer Support Representative with a technical mindset. This role is ideal for someone who enjoys working with specifications, order details, and problem-solving while supporting customers accurately and efficiently. As a Valley Cabinet Team Member, you'll enjoy: Short Fridays - finish work at 1pm and get a head start on your weekend. Full Benefits Package Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability Career Growth & Opportunities for Advancement Bonuses, Paid Time Off, and 8 Paid Holidays 401(k) + Company Contribution Onsite Nurse Who we are: Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years! What you will do: The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders. Essential Duties and Responsibilities: *** This is not a typical customer service or sales role! *** Most of your time each day will be data entry when reviewing, entering, and modifying customer orders. Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries. Grow your knowledge of the industry, our products, and the manufacturing process. Build and maintain customer relationships. Resolve product or service concerns. What you need: 3 years of experience working in an office environment. Experience in the cabinet door industry is a plus, but not required. General understanding and ability to read order sheets. Strong organizational and time management skills. Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate. Proficient with Microsoft Office systems. Job Type: Full-time
    $35k-45k yearly est. Auto-Apply 15d ago
  • Order Entry Specialist

    Mindlance 4.6company rating

    Customer support specialist job in Green Bay, WI

    Order Management for Porting Orders for Carrier Service SIP Origination and Network PRI products. This include order entry in TBS 5.2 for fall out orders. Order Entry in TBS 5.2 and Management for DID orders (New Change and Disconnect) for Carrier Service SIP Origination and Network PRI products. This includes DID reservations, activations and testing. Order Entry in TBS 5.2 and M6 and Order Validation for T1 orders. This includes pulling CSR, validating serviceability, pricing and order entry. Sending of T1 ORDER ACCEPTANCE and ORDER COMPLETION notifications emails to clients Additional Information Thanks & Regards Praveen K. Paila ************
    $31k-37k yearly est. 1d ago
  • Care Coordinator

    Family Services of Northeast Wisconsin 4.0company rating

    Customer support specialist job in Green Bay, WI

    Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We're Hiring! We are seeking a Care Coordinator to join our team. This full-time position is responsible for facilitating groups, providing case management assistance, referrals, job search/promotion, client transportation, urinalysis administration, advocacy, providing childcare and Family and Parenting Programming, assisting with other program administrative tasks, and assisting other Women's Recovery Journey (WRJ) team members while operating under WRJ Core Values. This position will split time between Brown County and Oconto County. Key Responsibilities Assess participants' needs, resources, and supports by utilizing assessments Facilitate participant access to community resources including (but not limited to): making referrals, providing referral program and contact information, creating correspondence to clients and collaterals, scheduling appointments, assuring follow-through with meetings and appointments, providing transportation, accompanying clients and their families to appointments to foster warm-hand offs. Advocate for participant and family to efficiently obtain needed services. Collaborate with community and agency resources and maintain positive working relationships. Data entry/track information such as client attendance, program expenses (i.e., bus passes and financial assistance given to participants). Qualifications Education: Required: Bachelor's degree in human services or related field, or equivalent work experience. Experience: Required: At least one year experience working with children. Preferred: 1+ years' case management experience; substance use disorder and mental health knowledge Skills and Competencies: Working knowledge of child development. Ability to establish and maintain effective working relationships. Ability to provide children with effective direction and supervision. Ability to detect and recognize potentially hazardous situations and take immediate and appropriate action. Willingness to work some evening hours required. Valid Wisconsin driver's license with reliable personal vehicle for transporting persons served. Maintain required auto insurance and acceptable driving record requirements. Why Join Us? Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others! Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development. We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.
    $41k-48k yearly est. 15d ago
  • GWI - Customer Concierge Representative

    Renewal 4.7company rating

    Customer support specialist job in Appleton, WI

    Renewal by Andersen, your premier window and door replacement company, is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities, we serve. The Customer Concierge role will focus on providing excellent customer service to Renewal by Andersen homeowners while aiding them along their home improvement journey. They are the point of contact for homeowners regarding their window/door installation and will facilitate the project along. KEY RESPONSIBILITIES: Assist current customers with issues related to their window replacement projects Work closely with the production team to ensure each customer has their project installed to their liking Schedule product installations Ensure customers have a positive experience buying their new windows and doors Build concrete relationships with homeowners Input project information to database Update customer files KNOWLEDGE, SKILLS, AND EXPERIENCE: 2+ years Customer Service experience Excellent interpersonal skills Data entry skills Strong competence in Microsoft Office High attention to detail Ability to organize simultaneous tasks Qualifications BENEFITS: Full medical, dental, life and disability insurance plans Company matched 401K Generous paid vacation and holidays Paid training Bonus program The newest technology such as laptops, smart phones and tablets that will help you reach your earning goals easier
    $28k-36k yearly est. 9d ago
  • Toyota Customer Service Consultant

    Russ Darrow Group 4.3company rating

    Customer support specialist job in West Bend, WI

    Russ Darrow Toyota of West Bend is looking for motivated individuals to join our team! Our passion for our products, loyalty to our customers and dedication to our communities inspires us to be the best. The Darrow Difference is the foundation of our success - and we want you to be a part of it! Are you outgoing, enjoy meeting new people, and have a passion for the latest technology? Are you looking for a fulfilling career and not just another job? At the Russ Darrow Group, we share the same commitment to our employees as we do our customers - after all, a great customer experience is only possible with great employees. What We Offer We believe in investing in our employees' growth and well-being, that's why we provide continuous training, advancement opportunities, competitive compensation, flexible schedules, comprehensive benefits, and employee assistance programs. Our culture emphasizes family values, diversity, and teamwork, ensuring exceptional service through empowered and dedicated team members. No experience? No problem! We're eager to train the right candidates from the ground up. Our top-notch tools and resources will help you succeed! With over five decades of success, our experienced management teams will provide comprehensive training and support from day one. If you're ready to join a team that values community involvement, career development, and a legacy of excellence, we'd love to hear from you!! Summary As a Toyota Customer Service Consultant or service advisor, you'll be responsible for scheduling service work in the service department and for selling additional needed service to customers. The Service Advisor is the dealership's first-line customer-relations and service representative. Responsibilities Greeting customers promptly Obtaining customer and vehicle information Clearly reporting all vehicle symptoms as described by the customer Determining and recommending needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verifying that the final invoice reconciles with the work performed on the repair order Explaining all completed work and charges to customers Qualifications Qualifications Must be a top performer willing to go above and beyond for customers Outstanding in sales and follow through Must have at least 1 year experience in automobile service write ups Self-motivated, organized and driven to succeed Must possess valid driver's license Benefits Competitive Compensation Plans Full Benefits Package Medical, Dental & Vision 401k with Company Match HSA with Company Contribution PTO from day one!! Growth and Advancement Opportunities Continuous Training and Development
    $36k-47k yearly est. 17d ago
  • Client Relationship Specialist

    Bank of Montreal

    Customer support specialist job in Green Bay, WI

    Application Deadline: 03/30/2026 Address: 310 W Walnut Street Job Family Group: Wealth Sales & Service Provides administrative and operational support to the delivery of financial and investment planning and advice to deliver an exceptional customer experience. Works collaboratively within the assigned team / branch and with business partners. Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans. Contribute to the team's business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and external sources (through marketing initiatives). Expands the business growth potential of the team through telemarketing and outbound calls. Coordinates marketing activities and sales material to support client / prospect conversations. Provides knowledge detailed information about products and services offered. Determines appropriate communication/service regarding all aspects of investing. Independently resolves client complaints in a timely and effective manner; escalates as required. Keeps current with investment services marketplace, products, and service offerings and the legal and regulatory environment for the industry. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Analyzes data and information to provide insights and recommendations. Gathers and formats data into regular and ad-hoc reports, and dashboards. Provides specialized support related to investment client services issue including preparing information for client meetings, annual reviews, etc. Ensures client needs are met or exceeded; manages requests in accordance with established policies and procedures. Maintain the schedule / calendar to coordinate customer meetings and office coverage. Meets high-quality service standards to maximize relationship retention and growth. Develops rapport and instills confidence with the client to develop credibility and earn their trust. Organizes work information to ensure accuracy and completeness. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers' assets, maintain their privacy, act in their best interests, and ensures an effectively run branch. Protects the Bank's assets and complies with all regulatory, legal and ethical requirements. Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. Analyzes issues and determines next steps. Broader work or accountabilities may be assigned as needed. Qualifications: Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Advanced knowledge of investment process and procedures. Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advise members of the team. Relevant investment industry licensing for the designated jurisdiction / portfolio. Specialized knowledge. Verbal & written communication skills - Good. Organization skills - Good. Collaboration & team skills - Good. Analytical and problem solving skills - Good. Salary: $41,714.00 - $65,000.00 Pay Type: Salaried The above represents BMO Financial Group's pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position. BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: ******************************************** About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset. To find out more visit us at ************************* BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law. BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ************************** and let us know the nature of your request and your contact information. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
    $41.7k-65k yearly Auto-Apply 5d ago
  • Customer Success Representative

    Red Line Plastics LLC

    Customer support specialist job in Manitowoc, WI

    Are you ready to mold yourself into something great? If you enjoy a challenge, and want to be part of an energetic, forward-thinking team, then Redline is the place for you! We're not your typical workplace - we promise you'll never be bored, and your ideas will always matter. Why You'll Love Working Here: Amazing Teammates : Our employees are the best, and we think you'll love working with them! Work = Fun : We make sure every day is full of energy and excitement. Flexible & Understanding : Life happens, and we get that-so we're flexible to help you balance it all. Bonuses? Yes Please! : Crush your goals like a ninja and get rewarded! Awesome Benefits : Vacation your 1st year - You can buy extra vacation days!!! / Onsite Nurse / Medical Insurance (with HSA) / Dental / Vision / Life Insurance / Company paid Short & Long Term Disability / 401k / Paid Holidays / Critical Illness / Accident Insurance / EAP / Gym Membership Reimbursement The Customer Success Representative performs duties with a positive attitude, learning quickly, and paying close attention to details. This person recognizes problems and acts based on natural intuition. In addition to receiving orders and taking a low volume of calls, this person also reaches out to corporate B2B customers to work through issues and manage their expectations as it relates to their orders, quality issues and delivery dates. This person adopts and leads continuous change, including responsibilities that may be outside of the job description. This person possesses the natural desire for continued learning and process improvement. ESSENTIAL DUTIES and RESPONSIBILITIES: Plan and implement accurate and timely changes to order entry and sales processes to streamline in relation to efficiency and effectiveness for customers. Independently manage customer service tasks including calls and emails to insure tasks are completed and inbound calls are answered. Proficient in Face-To-Face and Verbal Communication Internally and with Customers. Acts as the customer advocate working internally to meet all customer needs. Enter orders into Syteline ERP system validating all critical information. Manage Customer Portals providing Order Acknowledgments, setting up shipment pickups and entering Advance Shipment notices. Process EDI orders. Accurately process warranty claims and returns including coordinating freight quotes. Assess, record, and report possible trends in warrantable issues. Creatively troubleshoot day to day issues. Make appropriate decisions keeping the customer's and company's best interests in mind. Prioritize time sensitive tasks. Promptly respond to phone and email order status inquiries. Accurately answer calls from consumers regarding basic product questions. Accurately Audit Staged Customer Shipments to ensure accuracy of shipments. Support other departments as needed. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. COMPETENCIES: Ability to perform critical thinking and complex problem solving Ability to work independently, be a self-starter and meet deadlines High attention to detail Ability to work through difficult and complex situations without becoming frustrated Shows moral courage, integrity, openness and honesty in all dealings Highly skilled managing internal and external communications (written and verbal) Excellent skills in Microsoft Office Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail Very strong interpersonal skills and the ability to build relationships both internally and externally Demonstrated proactive approaches to problem-solving with strong decision-making capability Highly resourceful team-player, with the ability to also be extremely effective independently Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the high level of customer service and response Demonstrated ability to achieve high performance goals and meet deadlines in fast paced, high-pressure environment. Proven track record of proactive communication skills to include following instructions and ability to follow those instructions with minimal to no follow-up Ability to think outside of the box and apply standard common sense by means of any “reasonable” individual. Forward thinker who actively sees opportunities to propose solutions Ability to give day to day work guidance and instruction to team members PREFERRED and REQUIRED QUALIFICATIONS: Education: Advanced education is preferred but not required. Experience and/or Training: 3 to 5 years of prior customer service experience. Licenses/Certificates: No requirements Technology/Equipment: Demonstrated knowledge in the use of current technology, Microsoft Office products, and other manufacturing software. Position is On-Site Only PHYSICAL and MENTAL DEMANDS: This position spends most of the time sitting and will occasionally be called to work in the manufacturing plant environment It is necessary for this position to occasionally climb stairs 15 lbs. occasional lifting Manual dexterity is required to perform normal day to day functions Must demonstrate patience to successfully work through frustrating challenges and always present oneself in a calm professional manner Ability to wear appropriate personal protective equipment when necessary The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. WORKING ENVIRONMENT: The main working environment for this position is the standard climate-controlled office environment. Occasionally, this position will be exposed to the plant environment. The plant environment is climate controlled as well and may include on occasion, exposure to heat, cold, noise and odors. Personal protective equipment is required in appropriate areas. The work environment characteristics described here are representative of those an individual would encounter while performing the essential functions of this position.
    $35k-53k yearly est. Auto-Apply 12d ago
  • Account Service Representative

    Belmark Inc. 4.2company rating

    Customer support specialist job in De Pere, WI

    Come Join Our Team as an Account Service Representative! An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmarks Mission Statement, Purpose, and Guiding Principles. Schedule: 8:00AM - 4:30PM, Monday - Friday * Internal Application Deadline: 1/19/2026 at 4:30PM CST* What will I do in this role? * Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements. * Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customers specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly. * Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role. * Responsible for participating in continuous learning opportunities while adhering to best practice methodology. * Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmarks processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy. * Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs. * Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval. * Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database. * Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers. * Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed. * Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required. * Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated. * May occasionally be required to travel with the sales representative to a customers facility. Any travel to a customers facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts. * May perform other duties as assigned by manager. Great benefits for the entire family! * Health, Vision, Dental plan with Wellness discount * FREE On-site Health Clinic * Flexible Spending Account * Life Insurance * 401(k) and Profit Sharing Plan with 6% match * Paid vacation AND personal time * Paid holidays beginning day one * Employee Assistance Program * FREE On-site Fitness Center Knowledge, Skills & Abilities Required: * Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form. * Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs. * Ability to adapt to evolving systems, technologies, and software updates to meet customer needs. * Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions. * Ability to read, comprehend, and follow written and oral instructions. * Ability to meet deadlines. * Requires high attention to detail. * Must be able to resolve problems, handle conflict, and make effective decisions under pressure. * Ability to prepare written materials, and articulate goals and action plans. * Ability to give, receive, and analyze information. * Requires education as is generally acquired through an Associates degree and related work experience, or 3-5 years equivalent work experience. A Bachelors degree is preferred. * Regular attendance is required, may be required to work some overtime. * Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time. * Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time. * Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors. Working Conditions: * Normal office environment. * Normal manufacturing environment. * May be some exposure to vibrations, noise, and chemical odors. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word may. Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only. Belmark is an Equal Opportunity Employer.
    $34k-41k yearly est. 20d ago
  • Customer Service Coordinator

    Actus Nutrition

    Customer support specialist job in Wautoma, WI

    At Actus Nutrition, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. Both divisions are backed by the speed, execution, and passion it takes to exceed the expectation of our customers. The Customer Service Coordinator is responsible for maintaining customer satisfaction through efficient, timely and accurate sales order fulfillment. The Logistics Order Fulfillment Specialist coordinates with cross functional departments to stay abreast of customer expectations, production schedule adherence and product release dates in order to facilitate timely and accurate shipments of orders. Shift: Monday through Friday This will be an onsite opportunity. Essential Duties and Responsibilities: Enter all Customer Sales Orders from Customer POs. Send Order Acknowledgements to Customers. Maintains accuracy of Sales Order dates, quantities, prices and charges. Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory. Provides customer documents in a timely manner. Works with external warehouse, transportation department and 3PLs to coordinate customer shipments. Notify appropriate internal and external parties of sales order changes or requests. Executes Credits and Rebills as required. Generates Miscellaneous Invoices as required. Acts as point person to facilitate problem resolution for sales orders. Promptly responds to customer inquiries and requests. Coordinate and process customer returns when necessary. Position Requirements: Previous customer service related experience in a manufacturing environment. Exceptional interpersonal, communication, and organizational skills. Strong working knowledge of computer software applications. Ability to multi-task. Meticulous attention to detail in a fast-paced environment. Experience with an ERP system including sales order processing, inventory management, purchasing, etc. Experience in transportation, shipping, logistics. We are committed to identifying and recruiting dedicated and reliable candidates to join the team of passionate employees. Actus Nutrition prides itself on advancement opportunities for our current workforce to promote from within. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.
    $31k-41k yearly est. 20d ago
  • Employee Service Center Representative

    Agropur Inc.

    Customer support specialist job in Appleton, WI

    Job Type:RegularInvest in you, Join Agropur. We dairy you! How Agropur invests in YOU : Medical, Dental, Vision, Life, Short and Long-term Disability Insurance; 401(k) with 7% company contributions; 3 weeks Paid Time Off; Paid holidays and 2 floating holidays; Paid parental leave; Advancement Opportunities. What's involved in this role : The Employee Service Center Representative is responsible for accurately resolving first level inquiries pertaining to Human Capital and Payroll (HC/P), while leveraging HC/P technologies and bridging to other HC/P functions as needed. The Employee Service Center Representative has daily interactions with employees and managers from across the organization, as well as with external customers and with the different HC/P functions. Acting as the HC/P point of contact, and by providing a courteous and efficient service, the Employee Service Center Representative has a direct impact on employee experience and HC/P results. Essential Duties and Responsibilities: Use procedures, policies, knowledge database, other reference materials to answer employees' general HC and payroll questions. Help and coach employees to navigate through HC/P systems (Workday and Kronos) and continuously encourage self-service. Troubleshoot issues as necessary. Answer a range of general questions of low and medium complexity levels regarding HC/P related issues (including compensation, benefits, payroll and tax). Escalate inquiries requiring specialist knowledge or additional research to applicable Centers of Expertise (COE) and/or other Employee Service Center teams (e.g., payroll, HC/P systems, analytics). Document all inquiries and issues in the case management tool. Proactively identify cases whenever possible (unusual calls/emails, trends or frequent customers) that require further documentation and process update from a continuous improvement perspective. Participate in continuous improvement projects as required. Manage HC administrative operations, by reviewing and approving transactions and auditing reports. Work in close collaboration with the other Employee Service Center teams and help support its operations when necessary. Handle confidential information. Interact with employees, managers, local HC Operations and COEs to help resolve issues received. What you need to join our team: Associate's degree in Human Resources or related field required - Equivalent combination of education and/or experience will be considered. Experience in a customer service environment required. Experience in a multi-plant environment preferred. General knowledge in one or more of the following areas: human capital, compensation, benefits, payroll and tax. Intermediate computer skills with Microsoft Excel, Power Point, Word, Outlook and field-specific software. We dairy you! JOIN AGROPUR. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Agropur welcomes people from all backgrounds and origins. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec. Agropur uses artificial intelligence technology to assist our recruiters in screening, assessing, or selecting applicants for this position. In this text, the use of the masculine gender to designate persons is intended only to lighten the text.
    $31k-37k yearly est. Auto-Apply 5d ago
  • VCD Customer Support Representative

    Valley Cabinet Inc.

    Customer support specialist job in De Pere, WI

    Valley Cabinet is looking for a detail-oriented, analytical Customer Support Representative with a technical mindset. This role is ideal for someone who enjoys working with specifications, order details, and problem-solving while supporting customers accurately and efficiently. As a Valley Cabinet Team Member, you'll enjoy: Short Fridays - finish work at 1pm and get a head start on your weekend. Full Benefits Package Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability Career Growth & Opportunities for Advancement Bonuses, Paid Time Off, and 8 Paid Holidays 401(k) + Company Contribution Onsite Nurse Who we are: Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years! What you will do: The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders. Essential Duties and Responsibilities: *** This is not a typical customer service or sales role! *** Most of your time each day will be data entry when reviewing, entering, and modifying customer orders. Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries. Grow your knowledge of the industry, our products, and the manufacturing process. Build and maintain customer relationships. Resolve product or service concerns. What you need: 3 years of experience working in an office environment. Experience in the cabinet door industry is a plus, but not required. General understanding and ability to read order sheets. Strong organizational and time management skills. Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate. Proficient with Microsoft Office systems. Job Type: Full-time Work Schedule: Monday-Thursday: 7:00am - 4:00pm & Friday: 7:00am - 1pm
    $35k-45k yearly est. Auto-Apply 13d ago
  • Order Entry Specialist

    Mindlance 4.6company rating

    Customer support specialist job in Green Bay, WI

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Job Description Order Management for Porting Orders for Carrier Service SIP Origination and Network PRI products. This include order entry in TBS 5.2 for fall out orders. Order Entry in TBS 5.2 and Management for DID orders (New Change and Disconnect) for Carrier Service SIP Origination and Network PRI products. This includes DID reservations, activations and testing. Order Entry in TBS 5.2 and M6 and Order Validation for T1 orders. This includes pulling CSR, validating serviceability, pricing and order entry. Sending of T1 ORDER ACCEPTANCE and ORDER COMPLETION notifications emails to clients Additional Information Thanks & Regards Praveen K. Paila ************
    $31k-37k yearly est. 60d+ ago
  • Care Coordinator

    Family Services of Northeast Wisconsin Inc. 4.0company rating

    Customer support specialist job in Green Bay, WI

    Are you ready to work for an employer that truly values your contributions and well-being? At Family Services, we believe in caring for our team as much as we care for the individuals, children, and families we serve. Join our mission-driven organization, where your work makes a meaningful impact on the community every day. About Family Services Family Services is a nonprofit organization committed to Protecting, Healing, and Caring for children and families across Northeast Wisconsin. We provide vital support during life's most challenging moments, helping individuals heal, grow, and thrive. We're Hiring! We are seeking a Care Coordinator to join our team. This full-time position is responsible for facilitating groups, providing case management assistance, referrals, job search/promotion, client transportation, urinalysis administration, advocacy, providing childcare and Family and Parenting Programming, assisting with other program administrative tasks, and assisting other Women's Recovery Journey (WRJ) team members while operating under WRJ Core Values. This position will split time between Brown County and Oconto County. Key Responsibilities * Assess participants' needs, resources, and supports by utilizing assessments * Facilitate participant access to community resources including (but not limited to): making referrals, providing referral program and contact information, creating correspondence to clients and collaterals, scheduling appointments, assuring follow-through with meetings and appointments, providing transportation, accompanying clients and their families to appointments to foster warm-hand offs. * Advocate for participant and family to efficiently obtain needed services. * Collaborate with community and agency resources and maintain positive working relationships. * Data entry/track information such as client attendance, program expenses (i.e., bus passes and financial assistance given to participants). Qualifications Education: * Required: Bachelor's degree in human services or related field, or equivalent work experience. Experience: * Required: At least one year experience working with children. * Preferred: 1+ years' case management experience; substance use disorder and mental health knowledge Skills and Competencies: * Working knowledge of child development. * Ability to establish and maintain effective working relationships. * Ability to provide children with effective direction and supervision. * Ability to detect and recognize potentially hazardous situations and take immediate and appropriate action. * Willingness to work some evening hours required. * Valid Wisconsin driver's license with reliable personal vehicle for transporting persons served. Maintain required auto insurance and acceptable driving record requirements. Why Join Us? Family Services offers a supportive and collaborative work environment where you can make a meaningful impact every day and help advance our mission to Protect, Heal, and Care. Apply today to join our team and make a difference in the lives of others! Family Services offers a comprehensive benefits package designed to support employees' well-being, including medical, dental, vision, and supplemental benefit insurance, paid time off, vacation pay, paid holidays, retirement savings, and opportunities for professional development. We also prioritize work-life harmony and offer a variety of perks to enhance employee experience.
    $41k-48k yearly est. 16d ago
  • Account Service Representative

    Belmark Inc. 4.2company rating

    Customer support specialist job in De Pere, WI

    Job Description Come Join Our Team as an Account Service Representative! An effective Account Service Representative is responsible for providing exceptional customer service to all customers (internal and external) by providing solutions to meet each customers' unique requirements. Must excel at working in a fast-paced team environment in which he/she is responsible for effectively communicating with customers, and various internal personnel while delivering world class customer service. This is a customer-facing position that requires superior verbal and written communication skills. Responsible for supporting the sales team by ensuring high customer satisfaction with specific focus in the areas of speed-to-market, service development and quality while supporting Belmark's Mission Statement, Purpose, and Guiding Principles. Schedule: 8:00AM - 4:30PM, Monday - Friday *Internal Application Deadline: 1/19/2026 at 4:30PM CST* What will I do in this role? Responsible for following all safety procedures as required by the role, and for nurturing a food safety culture by adhering to all Safe Quality Foods requirements. Responsible for developing trust and strong business relationships with both internal and external customers. Must be able to understand and anticipate a customer's specific needs and act as their advocate within the organization while demonstrating a sense of urgency and employing critical thinking skills to resolve issues promptly. Responsible for effectively navigating and utilizing five core operating systems, along with numerous supporting applications, to successfully perform the role. Responsible for participating in continuous learning opportunities while adhering to best practice methodology. Responsible for successfully onboarding new customers to Belmark through understanding and communication of Belmark's processes as well as introduction and guidance on customer-facing applications. Ensure all customer-specific records for new and existing accounts are maintained with a high level of accuracy. Responsible for assisting in the management of customer projects by due date. Must be able to communicate with customers and appropriate internal teams effectively and proactively regarding project status, activity, timelines, and deliverables using appropriate systems/programs. Responsible for managing receipt of art files provided by customers for new and revised items, entering the corresponding information into the Belmark operating system, and managing the art project from receipt of file through proof approval. Responsible for managing customer product line assets that are produced at Belmark. This includes managing specs for individual items ensuring up-to-date information is stored in the appropriate Belmark database. Responsible for purchase order entry and management. Must be able to prioritize, monitor, and answer questions regarding order status for external and internal customers. Responsible for supporting customer visits, press approvals, as well as making presentations to prospective and current customers, as needed. Responsible for managing customer complaints as well as communicating complaint resolution information to customers as required. Responsible for meeting or exceeding quality and productivity rates within department standards as developed and communicated. May occasionally be required to travel with the sales representative to a customer's facility. Any travel to a customer's facilities is for the purpose of landing new accounts and ensuring the next purchase order is placed with existing accounts. May perform other duties as assigned by manager. Great benefits for the entire family! Health, Vision, Dental plan with Wellness discount FREE On-site Health Clinic Flexible Spending Account Life Insurance 401(k) and Profit Sharing Plan with 6% match Paid vacation AND personal time Paid holidays beginning day one Employee Assistance Program FREE On-site Fitness Center Knowledge, Skills & Abilities Required: Must exhibit excellent interpersonal skills with the knowledge of and the ability to effectively utilize the English language in verbal and written form. Ability to operate a computer, a variety of standard office equipment, have working knowledge of Microsoft Office Suite programs. Ability to adapt to evolving systems, technologies, and software updates to meet customer needs. Ability to add, subtract, multiply, and divide whole numbers, decimals, and fractions. Ability to read, comprehend, and follow written and oral instructions. Ability to meet deadlines. Requires high attention to detail. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Ability to prepare written materials, and articulate goals and action plans. Ability to give, receive, and analyze information. Requires education as is generally acquired through an Associate's degree and related work experience, or 3-5 years equivalent work experience. A Bachelor's degree is preferred. Regular attendance is required, may be required to work some overtime. Ability to: stand for 25% of work time; walk for 25% of work time; and sit for 50% of work time. Ability to: use hands 60% of work time; reach above shoulder 10% of work time; and lift up to 10 pounds or less 30% of work time. Ability to: see clearly at 20 inches or less; and clearly identify and distinguish colors. Working Conditions: Normal office environment. Normal manufacturing environment. May be some exposure to vibrations, noise, and chemical odors. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “may”. Non-sales job postings are limited to residents in the states of Wisconsin and Arizona only. Belmark is an Equal Opportunity Employer.
    $34k-41k yearly est. 18d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Oshkosh, WI?

The average customer support specialist in Oshkosh, WI earns between $29,000 and $65,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Oshkosh, WI

$44,000
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