Customer support specialist jobs in Palm Desert, CA - 328 jobs
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Customer Service & Bike Tech
Retrospec
Customer support specialist job in Perris, CA
First 90 days: fully in office
After 90 days: 3 days in office, 2 days hybrid
Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it.
About the Role
We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels.
You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you.
Responsibilities
Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism.
Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions.
Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams.
Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email.
Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction.
Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers.
Build and inspect new and returned bikes for troubleshooting and quality control, as needed.
Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams.
Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes.
Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently.
Communicate customer insights and product feedback constructively to product development, sales, and marketing teams.
Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support.
Assist with additional customer service and clerical tasks as assigned.
Qualifications
2-3 years of ecommerce customer service experience; bike industry experience highly preferred.
Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance.
Exceptional written and verbal communication skills with a friendly, professional demeanor.
Experience with customer service tools such as Gorgias or Zendesk.
Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently.
Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.
Proficient computer literacy and quick adaptability to new systems.
AA degree preferred; high school diploma or equivalent required.
Experience managing warranty processes and dealer accounts is a plus.
Familiarity with social media or online community communication is a bonus.
Passion for outdoor recreation, cycling, and the Retrospec mission.
Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.
$36k-50k yearly est. 4d ago
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Licensed Insurance Customer Service
Daniel Covarrubias-Farmers Insurance
Customer support specialist job in Palm Springs, CA
Job Description
Our office is expanding, and we are looking to hire the right individual to join our outstanding team. We are currently seeking to fulfill a full-time position. Our Insurance Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Preferred candidate will have an active Property and Casualty insurance license. Insurance industry experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Responsibilities:
Meet new business production goals and objectives as established.
Solicits for new business via telephone, networking, and other lead sources.
Develop insurance quotes, makes sales presentations, and closes sales.
Develop ongoing networking relationships with Real Estate Agents, Mortgage Lenders, Title Companies, Auto Dealers, etc.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Prospects for new business by following sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
Educate clients on the insurance policies that best suit their needs
Requirements:
Strong work ethic and leadership skills.
Driven and goal-oriented individual.
Ability to tactfully handle stressful and difficult situations.
Interested in a sales career, sales experience preferred
No insurance experience required but must be willing to learn
Benefits:
Base Salary with Commissions
Bonus Opportunities
Weekends Off
Holidays Off
Hands On Training
Professional Work Environment
$52k-108k yearly est. 29d ago
Parent Engagement Specialist
Legendary Dogs Payroll
Customer support specialist job in Temecula, CA
Part-time Description
Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!
What we offer: Let's look at what Dogtopia does for you.
It's always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales
Benefits for Full-Time team members
Now that we have the fun out of the way, let's get into the what you can offer us.
Day to Day Duties
Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia's Noble Cause
Understanding our Dogtopia-isms
The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
Customer Service & Presentation
Maintains a neat and organized Front Desk team and area at all times.
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: *******************************************
Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
Job Type: Part-time
Benefits:
Employee discount
Flexible schedule
Work Location: In person
Salary Description 16.90
$40k-65k yearly est. 14d ago
Customer Experience Coordintor
Tjmaxx of Ca
Customer support specialist job in Palm Desert, CA
TJ Maxx
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned
Who We're Looking For: You.
Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
72449 Highway 111
Location:
USA TJ Maxx Store 0131 Palm Desert CAThis position has a starting pay range of $17.90 to $18.40 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Customer support specialist job in Moreno Valley, CA
We are Hiring Immediately! It's Your Career. Own it! At Rent-A-Center, we believe in putting people in control of their future. We are hiring immediately talented team members that provide great customer service in a retail type environment. We care for our employees. How would you like to have Sundays off? Yes, every Sunday. How would you like to get paid every Friday? Yes, every Friday. We offer a comprehensive and competitive benefits package that includes everything from health insurance to 401(k) and generous paid time off (7 paid holidays, 1 week vacation after 6 months of service, and 2 weeks' vacation after 1 year of service). But you'll find the real benefits to joining us comes from within. You can work your way to the future you want. We'll help you own it!
We are hiring immediately Customer Account Reps that want to move up with the company and that will provide excellent customer service. This is not a boring behind a desk, watching the clock all day job. This is a fulfilling job where you are on the move in and out of the store. You will be providing great customer service managing your route in the store, and you will also be providing great customer service driving our vehicle delivering great product to our awesome customers. We're seeking driven, retail sales minded individuals capable of managing different accounts & providing outstanding customer service. You will ensure customer accounts stay up to date and adhere to company standards & you will deliver your customers the products they need for their wonderful families. Bottom line, if you are looking for a stable job that provides an opportunity for a long successful career, this is the job for you! We are hiring immediately, are you ALL IN?
Why should you work at RAC?
Move your career to the center of an industry-leading company. We make a point to promote from within. Endless growth potential? The chance to work with top brands and top talent? Yes, you can do all that & more!
Summary/Objective
The Customer Account Representative manages rental accounts and meets company account
management goals and expectations by collecting on current and past due accounts while adhering to
company standards, policies, and procedures. This role positively impacts customer growth and revenue
through sales activities, account management, and providing total customer satisfaction. The Customer
Account Representative accomplishes these in a way that is consistent with the Eclipse RTO's mission statement
and core values.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions. The CUSTOMER ACCOUNT REPRESENTATIVE will:
Account Management:
Maintain accurate records of customer account activity, to include current and past due accounts
Review past due accounts and communicate in-person and via phone/text/email with the
customers to promote timely payments
Understand and execute 6 Step Process with all customer payments while in store or over the phone
Collect customer payments on a timely basis and meet daily/weekly collection standards
Complete daily field visits to assure daily/weekly collection standards
Complete customer service calls in a timely manner as assigned
Follow all policies and procedures and adhere to all standards
Deliveries & Returns
Proper moving and handling to load/unload truck, or other vehicle, per policy to safely protect coworker
and merchandise
Safe transportation and delivery of merchandise to customer homes in Company provided vehicle as
assigned
Install and set up merchandise, and instruct customers on proper use of merchandise
Pick-up merchandise from customer homes as assigned
Keep vehicles clean and properly maintained as assigned
Sales:
Greet and assist customers on the sales floor
Obtain new rental orders on the sales floor and over the phone
Complete rental agreements as required
Prospect for new business by telemarketing and distributing print materials
Showroom/Backroom areas (time permitting and District Manager approved):
Refurbish merchandise to like new condition
Keep showroom, backroom, and all store areas neat, clean and organized, including vacuuming, dusting,
and handling household cleaning material
Do you have what it takes?
* Must be at least 23 years of age
* High school diploma or GED
* Valid California state driver's license and good driving record
$40k-54k yearly est. 22d ago
Service Representative- Ambulatory Service
KP Industries, Inc. 3.7
Customer support specialist job in Palm Desert, CA
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.
Essential Responsibilities:
Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Customer Service (Greeting, navigating, instructing/educating)
Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
Provides patient information to family members, following established patient confidentiality guidelines.
Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
Follows KP Service Standards.
General Job Functions:
Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.
Ensures current schedules are accurate, makes authorized changes as appropriate.
Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
Answers calls and relays messages to staff.
Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
Provides patient instructions as appropriate.
Performs related clerical duties as required, such as direct booking, copying, etc.
Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
May assist in orienting new employees.
Maintains courteous relations with patients and staff.
Follows Labor Management Principals.
May perform other duties as required.
Cash Handling
Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.
Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.
Additional duties for Service Representatives in Optical Services to include:
Coordinates eyewear for delivery to patient.
Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics.
Assists with inventory control procedures.
Additional duties for Service Representative in Laboratory to include:
Explains proper specimen collection to members, rejects unsatisfactory specimens.
Assures all pertinent information is entered into system during accessioning.
Updates and maintains all necessary logs.
Accessions laboratory requests in Health Connect/Laboratory Information System.
Maintains all printers - sorts and distributes results from printer processing.
Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.Qualifications Basic Qualifications:ExperienceMust successfully pass basic computer literacy test and demonstrate key boarding proficiency.Must successfully pass cash handling skills test.Must pass Customer Service Assessment test (Clerical w/ Customer Service Assessment). Score must be current (within the last year). Please contact local HR to make arrangements.EducationHigh School Diploma or GED required.License, Certification, RegistrationN/AAdditional Requirements:Experience in using multi-line telephones Recent experience in customer service (within the last 3 years) Must be able to work in a fast paced environment and meet established department performance standards and guidelines.Cash handling or equivalent experience (Experience in any job that handles money or credit/debit cards.) Effective written and oral communication skills Preferred Qualifications:Experience in medical office background, cashiering and or equivalent experience and medical terminology Knowledge of Kaiser Permanentes computer systems Demonstrates ability to deal with internal and external customers Ability to prioritize and multi task.For Optical Department - recent front-line service industry experience preferred Notes:• Schedule to include all shifts, rotating weekends, holidays, and floating within the established seniority section.
$31k-42k yearly est. Auto-Apply 2d ago
Reservationist Specialist
The Parker Palm Springs 4.4
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
$20 hourly Auto-Apply 8d ago
Reservationist Specialist
Parker Management Florida, LLC 4.2
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
$20 hourly Auto-Apply 7d ago
Leasing Reservations Agent
Pyramid LQR Management LP
Customer support specialist job in La Quinta, CA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
Check out this video for more information on our great company!
About our property:
At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!
What you will have an opportunity to do:
We are looking for a highly engaging, customer focused individual to join our team as Leasing Reservations Agent The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.
The Leasing Reservations Agent provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution.
Your Role:
Provide timely customer service to hotel/resort team
Asist with day to day operations of the main office functions and duties
Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested
Create and distribute communication documents
Update postings and communication venues throughout the Resort
Process, in a timely manner, reports, invoices, bills and associated mail.
Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination.
Open, read, and prepare answers to routine letters.
Locate and attach appropriate files to incoming correspondence requiring replies.
Take and distribute meeting minutes to appropriate individuals.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Prepare letters, memos, and other documents
Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests.
Document and communicate all guest requests/complaints to appropriate personnel.
What are we looking for?
Compensation:
$17.00
-
$17.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
$17 hourly Auto-Apply 11d ago
Customer Service Billing and House Cleaning Crew Coordinator
Molly Maid
Customer support specialist job in Rancho Mirage, CA
As our Billing and House Cleaning Crew Coordinator, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling billing and processing requests and assisting in the management of the Home Service Professional (HSP's). Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
Billing Processing
Deposit entry and set up for banking
Take billing calls, processing payments database updates such as credit cards, addresses, e-mail and phone changes
Track & Follow Up on balances owed. Call/Collect customers who fall behind on payments.
Track and charge lockout fees, cancellation fees etc
Bring to Managements attention any upcoming appointments who owe high balances
Print out report & add updates on reasons and any 30 - 60 day outstanding reports status
Customer database quality control of entries and coding for better management of schedules
Receive incoming calls in professional and courteous manner
Schedule estimates & cleans
Perform marketing functions to sell additional work and earn business
Perform administrative functions including data entry, payment processing, and supply inventory
Perform other duties as needed which may include cross-training in related positions
HSP coordination
Assisting Quality Control and HSP Manager with the HSP crew
Preparing route schedules the day before and morning paperwork and keys for the Teams
Advising teams of any changes, making sure they understand notes, cleaning needs, directions
Preparing and making sure supplies needed are provided to HSP's along with QC Manager day prior and any last minute item changes or requests in the morning.
Inventory Control and Management
3
rd
or 4
th
in line to answer phones when other line of order is not present or as necessary
Help QC Manager with HSP's communications, meetings, translation, requests, maintenance and forward any bonus tracking info for proper credit
Sending Welcome Letters, Policy Letters to new Clients and updates of Calendars
Assist QC Manager with inventory needs and control
Move cars to advertising locations.
In charge of and securing car and home keys in boxes
Job Requirements:
Minimum two years admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently as well as within a team
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: 12.00 Plus bonus scheme
When you put on a Molly Maid uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
$32k-41k yearly est. Auto-Apply 60d+ ago
Captain - Customer Service
Daveandbusters
Customer support specialist job in Palm Springs, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 21d ago
Customer Care Specialist (WFH)
Seal Rock Inn
Customer support specialist job in Temecula, CA
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a meaningful impact? If so, we have an exciting opportunity for you to join our team as a Customer Care Specialist.
As a Customer Care Specialist, you will be the primary point of contact for our valued customers. You will be responsible for addressing inquiries, resolving issues, and ensuring a positive customer experience through various communication channels such as phone, email, and chat.
Key Responsibilities:
- Engage with customers courteously and professionally to address their needs and concerns.
- Provide accurate and timely responses to customer inquiries via phone, email, and chat.
- Effectively troubleshoot and resolve customer issues to ensure satisfaction and retention.
- Collaborate with internal teams to escalate complex issues and facilitate resolutions.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Identify trends and opportunities for process improvement to enhance the overall customer experience.
- Uphold company policies and procedures while adhering to quality and performance standards.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Problem-solving abilities with a proactive approach to finding solutions.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills and experience with CRM software is preferred.
- Previous customer service experience is a plus.
Why Join Us:
- Competitive compensation package with opportunities for advancement.
- Comprehensive training program to equip you with the skills needed for success.
- Supportive and collaborative work environment where your contributions are valued.
- Opportunities for professional growth and development.
- Employee benefits such as healthcare, retirement plans, and more.
- Flexible scheduling options to accommodate work-life balance.
- Company culture focused on diversity, inclusion, and employee well-being.
How to Apply:
If you're passionate about delivering exceptional customer service and have the skills to excel as a Customer Care Specialist, we want to hear from you! Please submit your updated resume along with a brief cover letter outlining your relevant experience and explaining why you're interested in joining Seal Rock Inn as a Customer Care Specialist
Seal Rock Inn is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
$33k-41k yearly est. 60d+ ago
Customer Service (remote work , no vaccination required)
Path Arc
Customer support specialist job in Hemet, CA
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties and Responsibilities
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to learn and follow all customer service procedures and policies
Strive to meet and go above personal and team target goals
Record, organize and file customer interactions and account changes
Able to up-sell if needed
Able to schedule call back and appoints to resolve customer needs
Customer Service Job Requirements and Qualifications
Previous experience in customersupport, client services, sales, or a related field
Excellent at communicating over the phone and other communication platforms
Basic computer skills and experience
Able to multitask
Excellent time management and prioritization skills
Ability to listen actively, relay information, and answer questions and/or concerns.
Customer-focused for positive customer experience and resolution
MUST RESIDE IN CALIFORNIA
Benefits
Health Insurance (dental and vision included)
Excellent retirement plan
Tremendous upward mobility into other positions and management
Flexible hours
Remote Position(s) available (work from home)
$36k-50k yearly est. Auto-Apply 60d+ ago
Service BDC Associate - Bilingual (Spanish / English)
Toyota of Hemet 4.3
Customer support specialist job in Hemet, CA
Job DescriptionDescription:
We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care.
Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties.
Essential Job Functions
Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner
Communicate effectively with customers in English and Spanish regarding service appointments and general service information
Schedule, confirm, and reschedule service appointments using CRM and DMS systems
Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns
Accurately document all customer interactions and maintain detailed records
Meet or exceed established activity, appointment, and show-rate performance goals
Coordinate with Service Advisors and Management to ensure efficient workflow
Deliver an exceptional customer experience consistent with company standards
Requirements:
Required Qualifications
Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities
Prior customer service, call center, BDC, or automotive dealership experience preferred
Strong verbal and written communication skills
Ability to manage high call volume in a fast-paced environment
Basic computer proficiency, including CRM, DMS, email, and texting platforms
Strong organizational skills and attention to detail
Reliable attendance and punctuality
$36k-49k yearly est. 14d ago
Customer Service Teammate
Go Car Wash Management Corp
Customer support specialist job in Moreno Valley, CA
Job Description
TEXT "GOMILES" to ************ to APPLY!
GO - Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $18.90/hour, which includes a base pay of $16.90/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$16.9-18.9 hourly 16d ago
Client Associate
Alpha Wealth
Customer support specialist job in Hemet, CA
Job DescriptionBenefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
works with Alpha Wealth Management.
We are seeking a Client Associate to join our growing wealth management team. This is an entry-level to early-career position ideal for someone who enjoys client interaction, is highly organized, and is interested in building a career in financial services. The Client Associate plays a key role in supporting advisors and clients by handling day-to-day service needs, maintaining accurate records, and ensuring a positive client experience. This role offers hands-on exposure to wealth management operations, with training and growth opportunities for the right candidate.
Pay Range: $18.00 - $30.00 per hour, based on qualifications
Job Summary
The Client Associate supports the firms advisors and clients by providing high-quality client service, administrative support, and operational assistance. This role serves as a key point of contact for client inquiries and helps ensure account information, documentation, and communications are handled accurately and professionally. The position is well-suited for an entry-level to moderately experienced professional interested in gaining exposure to the wealth management industry.
Education and Experience
Series 65 license preferred
Experience with/understanding of investments
Bachelor's degree preferred
College coursework/ degree in accounting, finance, or business-related field preferred Two years of prior administrative office experience (or equivalent experience)
Proficient in Microsoft Office (specifically Excel and Word), and Adobe Acrobat
Knowledge
Basic understanding of customer service principles and professional communication
Familiarity with general office procedures, recordkeeping, and documentation
Comfort using computer software, web-based platforms, and internal systems
Skills
Professional discretion when handling confidential client information
Strong attention to detail and accuracy
Clear verbal and written communication skills
Ability to follow established processes and instructions
Comfortable working independently while also supporting a team
Willingness to learn new systems, procedures, and industry concepts
Organized, dependable, and responsive to client and team needs
Primary Job Duties
Serve as a first point of contact for clients via phone, email, and virtual communication
Assist clients with routine account inquiries and service requests
Coordinate with advisors and third-party partners to support account maintenance and documentation
Maintain accurate records of client interactions and transactions
Prepare, organize, and maintain confidential files and reports
Use internal systems and software to support daily operations
Assist with scheduling meetings and preparing materials
Support basic Excel tasks such as data entry, tracking, and simple formulas
Perform additional administrative and operational tasks as assigned
$18-30 hourly 28d ago
Vehicle Service Specialist
Henley VIOC
Customer support specialist job in Temecula, CA
Text henleyjobs to 23000 to start your application today!
Message and data rates may apply.
Are you looking to reach your full potential? Do you enjoy meeting new people and working in a team environment? Whether you are looking for a part-time job with flexible hours, or a full-time career with excellent advancement opportunities, Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is proud to offer you the tools necessary to succeed.
We welcome all types of talent - no matter your background or experience. Wherever your confidence level is, we'll make sure you're trained in the services we offer including changing oil, check/filling vehicle fluids or inspecting/replacing lights and wipers. Our team of trainers are equipped to lead you through the path of self-made success. That's why we do not require any experience in our service centers! It doesn't matter if you're a recent high-school grad, a well-seasoned professional looking for a change, a veteran transitioning back into civilian life or somewhere in the middle.
THE TOOLS WE'LL PROVIDE TO YOU
Paid on-the-job training
No late evenings - Most locations close by 7pm
Competitive pay set at $21.00 per hour
Now offering Earned Wage Access through DailyPay!
Promoting from within - 95% of upper-level management started out in an entry-level position
Safety Shoes, Uniforms & Personal Protective Equipment (PPE)
Tuition Reimbursement
Employee Discount - 50% off most services for up to 2 vehicles
Medical, Dental, Vision, and 401(k) Savings plan
*Terms and conditions may apply and benefits may differ depending on location
Responsibilities
Provide exceptional customer service and address any concerns or questions.
Perform oil changes, filter replacements, and lubrication services for vehicles.
Inspect vehicles for any potential issues or areas that require attention.
Conduct basic maintenance tasks such as tire rotations and fluid level checks.
Basic computer knowledge/aptitude
Keep track of inventory and ensure all supplies are readily available.
Maintain a clean and organized work environment.
Follow safety protocols and guidelines to ensure a safe working environment.
Requirements
Attention to detail and ability to follow instructions.
Excellent problem-solving skills
Strong customer service and communication skills
Ability to work in a fast-paced environment and handle multiple tasks.
Able to learn and follow the VIOC SuperPro process for all services.
Achieve SuperPro certification.
Must have reliable transportation.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions of the job
Inspecting and replacing car lights and wipers.
Check fluid levels and add fluids to vehicle when necessary.
Inspect/replace engine air filter and cabin air filter.
Add oil to engine in the proper amount based on specifications of vehicle make/model.
Able to remove/rotate/lift/reinstall tires for tire rotation service.
Lubricate necessary components of the chassis/driveline.
Perform additional services on cooling systems and transmissions.
Perform second checks by visually verifying and performing proper callouts to ensure all necessary services have been performed correctly.
Able to move from bay to bay to perform services on multiple vehicles.
Frequently ascends/descends stairs/catwalks/stepstools to retrieve vehicle parts (filters, wipers, etc.) or perform services top side or underneath the vehicle (drain oil, replace filter, differential services, lubrication)
Able to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk.
Constantly positions self to perform required services under the hood, related to tires, or on catwalk working underneath the vehicle.
Able to move/transport items up to approximately 50 pounds.
Able to work with tools to perform duties in tight sometimes hard to reach areas.
Communicate verbally and receive verbal communication to ensure services are performed accurately, safely and in the proper order.
Environment
In this position you will be subject to environmental conditions. Activities occur inside and outside and in varying temperature conditions.
In this position you will be subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.
In this position you will be subject to hazards. Includes a variety of conditions including but not limited to proximity to moving mechanical parts, moving vehicles, electrical current, exposure to high heat, and exposure to chemicals.
In this position you will be subject to atmospheric conditions. One or more of the following conditions that may affect the respiratory system or skin: fumes, odors, dust, mists, gases, restricted ventilation.
In this position you will be required to function in narrow aisles or passageways such as catwalks.
The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Henley Companies. and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to
race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law.
We participate in the E-Verify program.
#GN0085#
$21 hourly 45d ago
Customer Service Clerk
Morphius Corp
Customer support specialist job in Moreno Valley, CA
MUST RESIDE IN CALIFORNIA!!
We are a rapidly growing company that has more clients than we can see. We understand that it is a good problem to have, but we need more qualified people that will help us keep up with our growth.
What we do is provide benefits for labor unions, credit unions, and associations. Working with police departments, firefighters, teachers, postal workers and other labor unions as well. We have set up direct relationships with over 20,000 union associations around southern California.
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills.
What we provide is a genuine career opportunity: training and mentorship, growth opportunities, and financial success.
The role of benefits coordinator is to simply educate these members who request information about the benefits that are available to them through their union affiliation. Sales involved only if the customer desires to opt in for additional benefits. No cold calling as we only work with union associations directly.
Requirements for consideration:
-Flexible hours
- Fluent in English (Bilingual in any language is a plus but not required)
Benefits
Health insurance reimbursement for all staff (upon qualification)
Life insurance at no cost
Agents have an established career path with collectively bargained progressions and vesting of renewal commissions (retirement plan)
UNION BENEFITS - Our staff also belong to a union which includes benefits
Free college classes for all members
Student Debt Reduction Program
Scholarship access for members and their children
Union provides life insurance (in addition to our company) for all members
Roadside assistance for all members
Identity Theft Protection for all members
$27k-37k yearly est. Auto-Apply 60d+ ago
Professional Expert- Respiratory Care Clinical
San Bernardino Community College District 4.0
Customer support specialist job in Yucaipa, CA
This posting is to establish a pool of qualified applicants. The department may not be actively recruiting. Applications submitted will remain active for up to one (1) year. Should the department be interested in interviewing you, you will be contacted by the department with the information provided in your application.
Summary:
Work with respiratory students in the clinical setting and orient them to the facility. Observe and sign off on skill performance, monitor and assist students during clinical rotations.
Examples of Duties:
Orient students to the clinical facility; monitor student attendance during clinical rotations; observe, assist and supervise the student in receiving the greatest educational benefit from each specialty area; Observe student performing clinical skills and sign-off on each student's completion of skills, practices and final performance; counsel and evaluate each student during scheduled clinical rotations.
Minimum Requirements:
Registered Respiratory Therapist with a minimum of 24 months experience in the field of respiratory care; and hold a current license to practice respiratory care in California. Current CPR certification for Health Care Providers.
DESIRED QUALIFICATIONS:
Bachelor's degree and two (2) years of experience in the field of respiratory therapy, OR an associate's degree and six (6) years of experience in the field or respiratory therapy
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in a standard office setting.
Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to occasionally lift, carry, push, and/or pull light to moderate amounts of weight up to 25 pounds; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
The person selected for hire will be required to complete the following pre-employment requirements:
* Submit to and successfully pass DOJ live scan/fingerprinting. Cost of live-scan services to be borne by candidate.
* Sealed official transcript(s) in envelope from institution or electronic copies emailed directly from institution (for positions with higher education requirement)
* Tuberculosis (TB) risk assessment
* Other pre-employment requirements may be required depending on the position (i.e. certifications or licenses; see job posting qualifications section for details).
Successful completion of all pre-employment requirements is mandatory to be eligible for employment. These requirements are in accordance with the San Bernardino Community College District's Administrative Procedures and Board Policies.
$31k-37k yearly est. 50d ago
Reservationist Specialist
Parker Palm Springs 4.4
Customer support specialist job in Palm Springs, CA
Job Description
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups.
Runs all reservations entered for prior day; audits for accuracy; merges when necessary
Runs cancellation report for day prior; executes tasks as outlined on checklist
Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary).
Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing.
Input of all in house reservations.
Input of group codes for new groups.
Check all reservations arriving from date to 3 days out.
Filing and discarding of files as needed.
Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations.
Handle all calls coming in from CRS.
Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly)
Processes group reservation requirements per contract; executes tasks outlined on checklist
Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing
Sends confirmations daily for all reservations processed
Attends weekly Resume meeting
Hourly Rate is $20.00 per hour.
How much does a customer support specialist earn in Palm Desert, CA?
The average customer support specialist in Palm Desert, CA earns between $34,000 and $64,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Palm Desert, CA