Customer support specialist jobs in Paradise, NV - 592 jobs

Accessible Space, a national nonprofit provider of housing and personal care services to adults with disabilities, seeks a Full time Services Specialist in Las Vegas. The Services Specialist provides support to the Services Manager by providing direct and administrative support and mentoring staff. Duties include assisting in staff development by: meeting with staff; modeling appropriate work behaviors, directing work flow as needed; assisting staff with problem-solving. Qualifications: Minimum of three years of experience working with individuals with traumatic brain injury, developmental disabilities, or behavioral health issues. Excellent communication, problem-solving, interpersonal, and organizational skills We offer a generous compensation package - health and dental insurance, daily pay, paid time off, paid holidays, education reimbursement and much more!! We want you to join our team! You will work with the best and brightest team members.

requires the selling of Firearms As a Supervisory Customer Experience Specialist in Firearms/Sporting Goods, you are responsible for ensuring an exceptional guest experience in the Firearms/Sporting Goods departments. You will support a strong commitment to world class customer service and ensure an extraordinary shopping experience for our customers. You'll know which products will meet customer's needs and stay up to date on product knowledge. You will organize and maintain firearms in all locations within the store to include the Firearms Counter and Firearms Vault. You will ensure that 4473 forms are completed thoroughly and accurately as well receive incoming firearms using logbooks and electronic systems. With your knowledge and helpful suggestions, customers will continue to shop the Exchange. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Supervisory Customer Experience Associate - Firearms/Sporting Goods at the Exchange? Greet every customer with eye contact and smile in your authentic way Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you'll be right with them Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer Ensure customers have an extraordinary experience while shopping Complete transactions accurately and efficiently while engaging customers in appropriate conversation Lead your team in compliance to all regulations. We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job Qualifications Previous experience with Inventory Control procedures preferred Prior knowledge and experience with firearms preferred Understanding of ATF laws and regulations Able to learn and adapt to current technology needs Able to think quickly on the spot to answer customer questions Able to take initiative Able to share brand knowledge Additional Qualifications/Requirements: This position requires an initial drug screening and subjects to random drug screening throughout employment. Must be able to pass a Security Clearance of Public Trust (NACI) Excellent attention to detail Willing to cross-train and work in other areas of the store, as needed Must possess a welcoming and helpful attitude toward customers and other team members Excellent communication skills Basic computer skills 12 months Retail experience preferred We offer the following benefits for this position: Paid Vacation & Sick Leave Medical & Dental insurance Basic Associate Life, Personal Accident & Long Term Care Insurance Short Term & Long Term Disability Insurance Supplemental Associate & Dependent Life Insurance Flexible Spending Accounts 401K Retirement (Pension) Plan Holiday Premium Pay (Double Pay) Mass Transportation Reimbursement Associate Transfer Program (ATP) Paid Military Leave Personal Accident Insurance FMLA & Administrative Leave Paid Parental Leave Employee Assistance Program (EAP) Some of the benefits listed above are subject to specific shifts and approvals per internal policies. Please contact HR for details.

The Member Experience Associate (MEA) is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service, and meeting needs and expectations across multiple branch locations. In addition to del Associate, Member Services, Customer Service, Experience, Product Sales, Operations, Automotive, Business Services

Boxabl is an innovative construction manufacturing company based in Las Vegas, NV. Our mission is to significantly lower the cost of home ownership for everyone by designing high-quality auxiliary dwelling units that meet the highest standards of quality, strength, and sustainability. At Boxabl, we value hard-working individuals who thrive in fast-paced, ever-changing environments. If you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis! Job Summary In the role of Customer Service Specialist, you are the voice of Boxabl-the first point of contact for our customers. Your mission is to provide friendly, knowledgeable, and solution-focused service that builds loyalty and keeps our clients informed and excited about our groundbreaking products. Job Duties and Responsibilities Provide introductory and product info to new customers Respond to customer calls, emails, and inquiries promptly Ensure ongoing satisfaction by following up after purchases Troubleshoot product-related concerns Handle inbound leads via text, email, or phone call Qualify leads to send to our internal and external sales team Escalate complex issues when needed Collaborate with the customer service team on communication strategies Assist with other tasks as assigned Experience and Education Excellent interpersonal and communication abilities Analytical and problem-solving skills Ability to multitask and manage a high volume of interactions Strong time management and organizational habits Positive attitude with patience and professionalism Team-oriented with a collaborative mindset Work Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an open office environment that allows for collaboration inside and outside of your department. You must be able to operate standard office equipment (desktop, laptop, printer, scanner, etc.). Must be able to walk short distances and within the factory occasionally to perform job duties when necessary. You may be stationary at a laptop or desktop computer for most of your day creating and compiling, preparing, and analyzing data that may include extensive reading and/or research. May have to express or exchange ideas verbally to clients or the public and to convey detailed spoken instructions to other employees accurately, loudly, or quickly. Equal Opportunity Statement for Employment: Boxabl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. Boxabl expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status

Apply today, work tomorrow, and get paid weekly! Looking for work experience? We're hiring now for Data Entry Associate in Las Vegas, NV - What we offer. Weekly pay of $13.00 per hour. Direct deposit & debit card payment options. Health, vision, dent Data Entry, Customer Service, Clerical, Staffing, Office Clerk, Data, Retail

We are seeking self-motivated, safe, positive, enthusiastic, goal oriented individuals for immediate openings as a Customer Service Representative (CSR) at LAS. Corporate aviation continues to be a viable means of travel for many who do not like the Customer Service, Customer, Representative, Retail, Airline, Aviation

About Us At StyleSignPlan, we believe that every environment has a story to tell. Our journey began with a simple yet profound idea: to merge form and function in a way that leaves a lasting impression. Since then, we've embarked on a creative expedition, partnering with businesses, organizations, and individuals to craft custom signage solutions that bridge aesthetics and purpose seamlessly. Job Description Job Title: Customer Service Representative Job Summary: We are seeking a motivated and personable Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering excellence. Key Responsibilities: Respond promptly to customer inquiries via phone, email, live chat, or in person. Provide accurate information about products, services, and company policies. Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary. Process orders, returns, and exchanges according to company procedures. Identify customer needs and provide tailored recommendations or solutions. Collaborate with other departments to resolve customer issues and improve overall service. Follow up with customers to ensure satisfaction and address any outstanding concerns. Stay updated on company products, promotions, and policies to provide accurate information. Maintain a professional and positive demeanor in all customer interactions. Qualifications Additional Information Benefits Opportunities for career growth and professional development. Health, dental, and vision insurance. Paid time off and holidays. Collaborative and inclusive company culture.

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. ASM Global ASM Global is the world's leading venue management and services company. The company was formed by the combination of AEG Facilities and SMG, global leaders in venue, event strategy, and management. The company's elite venue network spans five continents, with a portfolio of more than 300 of the world's most prestigious arenas, stadiums, convention, and exhibition centers, and performing arts venues. From Aberdeen to Anchorage, and Sydney to Stockholm, its venues connect people through the unique power of live experiences. Allegiant Stadium Located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, Allegiant Stadium is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium has hosted world-class music artists such as Garth Brooks, The Rolling Stones, Guns N' Roses, Illenium and BTS with more legendary concerts to come. The fully enclosed stadium is also home to the UNLV Rebels football team and has hosted premier sporting events such as the CONCACAF Gold Cup Final, Pac-12 Championship Game, Las Vegas Bowl, and WWE SummerSlam. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community though numerous diversity, inclusion, and community outreach initiatives. Essential Functions Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc. Handle complaints, disturbances, or related problems with guests and staff when applicable. Respond to guest concerns in a respectful and calm manner. Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress. Answer guest questions with regard to location of a particular section, concession stands, restrooms. Help assist guests with mobile ticketing. Ensure the public safety concerns for both internally and externally. Understand the Stadium layout and policies and procedures. Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed. Document any challenges or issues that arise during the event. Communicate guest and management issues/concerns into the incident management system. Assist with Stadium set-up procedures; including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc. Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed. Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items. Other duties may be assigned to this position during certain events. Required Qualifications A minimum education level of: High School Diploma or its equivalency 1-2 years of in person customer service experience. Excellent interpersonal and communication skills. Strong in-person customer services experience. Ability to make quick, complex, proactive decisions under pressure with little or no supervision. Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary. Ability to work in a fast-paced environment. Motivated self-starter with a proactive attitude. Must be able to work outdoors in various weather conditions. Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete. Ability to stand for long periods of time. Ability to operate a tablet or a laptop efficiently. Must be able to work in a team environment interacting with multiple departments. Available to work non-traditional hours (nights, weekends, and holidays). Preferred Qualifications (if applicable): Experience in a supervisory role preferred. Prior facility event experience preferred. ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties. Job Functions: Answer incoming customer calls. Cross sell room reservations across multiple properties. Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests. Possess knowledge of rates, room types, room availability, hotel policies and procedures. Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. Utilize computer systems to run and compile necessary related reports. Other duties as assigned by management. Qualifications High school diploma or equivalent required. One year experience in a call center required with hotel industry experience preferred. Ability to communicate with guests and Boyd Team Members in English. Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone. Must be able to work flexible shifts. Able to stand for long periods of time. Detail oriented and able to multitask. Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

You are the face of the company. You have the opportunity to build relationships with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations. You are also responsible for order entry, purchase order (P/O) processing and receiving, and freight quotes. As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers. Duties Work cooperatively in team environment Greet and assist customers with selections and follow-through on their orders Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures Answer phone inquiries including over the phone orders Assist with stock checks, pricing, freight quotes and processing orders Process P/O's and receivings for product lines Develop basic understanding of design and color Resolve customer service issues Multitask and prioritize work through effective time management Maintain a neat and organized workspace Work within the framework of the company's defined policies, procedures, goals, and directives. Any other duties required of the position Please note: in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions. These crossover duties may include but are not limited to: Gain knowledge of all current and new product lines Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol Comply with all safety policies and protocols Minimum Qualifications High School Degree or equivalent Excellent email and computer skills Positive attitude Excellent and professional phone skills Excellent verbal English communication skills Detail-oriented Self-motivated and proactive'willing to take the extra step! Demonstrate integrity, professionalism, and perseverance Possess a flexible work schedule Ability to lift up to 65 lbs. Prior customer service experience is a plus Bi-lingual in Spanish a plus Company Overview In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base. Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States. Values We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships. Bedrosians is an Equal Opportunity Employer that promotes, for the health of its employees, a Drug-Free Workplace philosophy. This job posting does not constitute an offer of employment and is not an employment contract. To be considered for this position please complete a quick 3 minute application through our Careers page: *****************************************

United Aqua Group is among the nation's leading organization serving the professional pool building and retail industry. A member-owned group with members across the United States, it is known for its commitment to integrity, quality, and service. Headquartered in Las Vegas, United Aqua Group is widely recognized as a prestigious and reliable name in the industry. Role Description This is a full-time, on-site role for a Business Support System Specialist based in Las Vegas, NV. The specialist will process vendor price files, maintain accurate product data, as well as work closely with UAG vendors and team members for vendor outreach and follow-up. The Business Support Specialist is a critical role that bridges communication between the business, members, and vendors. This position includes supporting product pricing, vendor communications, product categorization, product images, shipping rules, unit of measure requirements, and order item updates while working closely with 250+ vendors. You must live in Las Vegas and be able to come into the office every day, this is not a remote position. If you or someone you know fits this description, please email to *************************** No recruiters please. Qualifications • Maintain vendor product data including price updates, product categories, product images, product search tags, etc. • Uses AI tools to define product data, search tags, keywords, etc. • Uses Excel lookup and data analysis to ensure vendor raw price file data is accurate and compliant to UAG standards • Uses Excel lookup to review/compare data updates to ensure accuracy • Primary contact for UAG vendor outreach and communication • Multi-tasks, working independently and maintaining weekly status reports on work performed • Support business users regarding billing exceptions/errors, outstanding vendor credits, vendor rebates, product and/or order discrepancies, and vendor onboarding/setup • Analyze billing exceptions and coordinate with vendors/development to resolve errors/issues • Assist in reviewing, testing and evaluating work done by development team(s) regarding reported product data and vendor errors • Participate in assessment conversations regarding vendor product data and provide recommendations for internal and external process enhancements • Builds and maintains strong business relationships with all designated contacts • Secondary support for business applications (NetSuite, BigCommerce, etc.) • A willingness to learn and stay abreast of industry trends that impact all aspects of the business and vendor relations • Bring creative ideas to solve complex problems, both technical and procedural Requirements · Strong Excel skills required · Strong communication skills required · Familiarity with AI tools required · Familiarity with data analysis required · Excellent people and negotiation skills · Detail-oriented and able to manage multiple efforts · Experience in Industry preferred but not required · NetSuite experience preferred but not required · BigCommerce experience preferred but not required · Experience with EDI Transmissions preferred but not required

Youll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportuni Service Advisor, Customer Experience, Advisor, Vehicle, Automotive

Job Title: Office Service Specialist Tax Work Location: Las Vegas, NV 89135 (Onsite) Pay Rate: $17-19/hr. on w2 (non- benefited) Work Schedule: M-F 8AM-5PM Client: Epiq Global: 8826-1 Job Description: Top Required Skills: Outlook 365 Suite, exposure to meeting room reservations of any type, reliability, adept at learning quickly, presents well. Additional details: Dress Code: Business Casual. NO Hoodies, logo wear, crop tops, legging-Earbuds can't be worn while in office Parking Details: Parking is FREE - Client pays Summary A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities, and receptionist services. Essential Job Responsibilities " Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule " Copy Services includes accurately producing copy, print and scan projects per written instructions " Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner " Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed. " Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance " Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns. Qualifications & Requirements " High School Diploma or GED " Minimum of 1 year work experience in a customer services field " Ability to multitask with attention to detail " Ability to resolve issues with professionalism and tact " Ability to lift or move 40 lbs. or greater " Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs. " Ability to walk, bend, kneel, stand or sit for an extended period of time About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at . Applicant Consent: By submitting your application, you agree to ApTask's (*************** and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at ************ or ***************. Message frequency may vary. Msg & data rates may apply.

Axis Bank is seeking a Customer Service Representative within the Loan Servicing Department, to provide customer service to incoming customer calls. Responsibilities: Receive inbound customer calls and chats. Research and resolve customer issues. Man Customer Service, Service, Retail, Customer

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions when fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls Required Qualifications: Proficient in English & Spanish 1+ years of customer/client service experience, including experience handling difficult client situations Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients' financial lives Fully understands how life events can impact a client's financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with all clients to make their financial lives better Ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and current technology Desired Qualifications: * 1+ years of experience in the banking/financial industry * 1+ years of experience working in a client service capacity Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40

As the nation's third largest cable and broadband company, Cox has about 6 million total customers. Cox is also the nation's third-largest cable television provider. Cox offers a variety of advanced digital video, high-speed Internet and telephone services over our own IP network. Business customers of all sizes are provided with our high speed Internet, phone and long distance services, as well as data and video transport services. Cox Media offers local and national cable advertising in both traditional and new media formats, along with promotional opportunities and production services. Job Description Apply to: ************************************************** then apply to Job Number: 142434 At Cox, we connect people to the things they love. Now we'd like to connect with you. Cox Communications is looking for sharp talent to join our team and be the voice of our brand. Unleash your potential with Cox Communications as a Customer Retention Representative, where you'll be enhancing the lives of our customers and your career. The Cox Communications Difference Cox Communications is more than just a place to work. We strive to create an environment that nurtures personal development and the opportunity to build on your talents. Our employees are our most important resource. To demonstrate the value we place in our employees, Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. We are committed to having a diverse workforce that reflects the communities we serve. We embrace and foster an environment that builds on the unique talents that come from a variety of people and perspectives. Keep reading to learn more about the role and to apply to join the Cox Communications team today! As a Customer Retention Representative, you will play a pivotal role in the continued stability and growth of our organization, by serving as a front-line representative of the Cox brand. Primary Responsibilities and Essential Functions • Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment. • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into sales and save opportunities by identifying customer needs. • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule. • Educate customers on active product features, service offerings, billing, charges, and product value. • Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively. • Increase revenue through up-selling and cross-selling video, HSI, wireless, and telephony services to existing customers. • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs. • Responsible for utilizing multiple customer databases to access, change or input account information for customers. • Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions. • Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines. • Complete installation, disconnect, transfer and seasonal downgrade orders and update customer accounts utilizing customer record database. • Other duties as assigned. Qualifications Minimum • HS diploma, GED, or relevant work experience. • Effective communication skills. Excellent computer skills. • Demonstrated ability to multi-task. • Excellent interpersonal skills to work effectively with teams throughout organization. • Excellent ability to pursuade others through indirect influence. • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction. • Demonstrated ability to establish collaborative customer relationships in a fast-paced environment. • Demonstrated capacity to thrive in a high-change, often ambiguous business environment. Preferred • Experience in telecommunications industry. • 1 or more years in a sales quota or retention environment. • 2 or more years of experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Additional Information Your Career At Cox From the valued customers we connect through our innovative communications services, to the employees we unite through exciting career opportunities, Cox is all about bringing people together and enhancing their lives. Cox is known for its pioneering efforts in cable, telephone and commercial services, industry-leading customer care, and its outstanding workplaces. We are always looking for talented professionals to join our team! Cox offers competitive salaries, an excellent benefits package (healthcare, pension, and 401k) and a best-in-class working environment. Cox is an equal employment opportunity employer, disabled/protected/veteran and a wholly owned subsidiary of Cox Enterprises. Statement to ALL Third Party Agencies and Similar Organizations: Cox Communications accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox Communications employees, or send to any Cox Communications facility. Cox Communications is not responsible for any fees or charges associated with unsolicited resumes.

Full-time Description Client Experience Specialist Join GGRM Law Firm, Nevada's premier injury law firm in Las Vegas, NV, as a Client Experience Specialist, with a concentration on serving Law Enforcement Officers, and make a significant impact on the lives of those who have been injured. If you enjoy interacting with clients and are committed to providing excellent and compassionate representation, we invite you to join our team. For over 55 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community. Salary Range $48,000 - $85,000 base, depending on experience Position Summary The Client Experience Specialist, with a Law Enforcement concentration, serves as a liaison and advocate for the Firm's clients. This position leverages personal law enforcement experience to understand client needs, build trust, and deliver exceptional service. The Client Experience Specialist will bridge the gap between law enforcement and legal services, ensuring effective communication and providing our clients with a supportive and empathetic experience. Essential Duties and Responsibilities The essential functions include, but are not limited to, the following: Serving as the client's primary point of contact and utilizing personal law enforcement background to establish rapport and build trust. Maintaining regular communication to understand the client's needs, concerns, and overall satisfaction with GGRM's services. Advocating for the client within the Firm, while utilizing personal law enforcement expertise to address the client's unique requirements and concerns. Collaborating with internal teams to meet client needs and provide recommendations for improving client satisfaction. Developing and maintaining strong relationships with clients, leveraging personal law enforcement background to establish credibility, and understanding. Gaining insights into legal requirements and industry challenges and ensure personalized support and guidance. Collaborating with internal teams, including attorneys, paralegals, and support staff, to ensure prompt and high-quality service delivery to clients. Monitoring progress, proactively addressing issues, and updating clients throughout the engagement lifecycle. Implementing feedback mechanisms to gather insights on client satisfaction, preferences, and expectations. Analyzing feedback data to identify trends, areas of improvement, and opportunities for enhancing the overall client experience. Developing and executing strategies to nurture client relationships and enhance client retention rates. Utilizing personal law enforcement background to anticipate potential risks or issues impacting client satisfaction and take appropriate actions to mitigate them. Assessing and streamlining internal processes to improve efficiency and optimize the client experience. Collaborating with cross-functional teams to implement best practices and ensure consistent service delivery. Providing clients with relevant legal insights, updates, and industry trends, incorporating personal law enforcement knowledge to address their needs. Conducting client training sessions or presentations to enhance their understanding and engagement. Ensuring case management software (CMS) feed is cleared daily. Completing all assigned tasks by relevant deadlines. Documenting all relevant activity in CMS properly. Ensuring emails are cleared daily. Performing other duties as assigned. Requirements Required Qualifications (Knowledge, Skills, and Abilities) High School Diploma or equivalent 5+ years of local (Nevada) law enforcement experience is required as an Officer or higher ranking, providing a solid foundation for understanding client needs and building trust. Strong interpersonal skills and the ability to establish rapport with diverse clients and internal stakeholders. Excellent communication skills, both verbal and written. Proactive problem-solving skills and the ability to anticipate client needs and challenges. Detail-oriented mindset with exceptional organizational and multitasking abilities. Familiarity with legal terminology, procedures, and regulations is preferred. Proficiency in using claims management software (CMS) and other relevant tools. Commitment to providing exceptional client service and exceeding client expectations.

Apply today, work tomorrow, and get paid weekly! Looking for work experience? We're hiring now for Customer Service Specialist in Las Vegas, NV - What we offer. Weekly pay of $19.00 per hour. Direct deposit & debit card payment options. Health, visio Customer Service, Customer Service Specialist, Front Desk, Customer Experience, Staffing, Retail

Benefits: 401(k) Bonus based on performance Company parties Dental insurance Flexible schedule Health insurance Opportunity for advancement Paid time off Signing bonus Training & development Company Overview: Bree Buckles - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity. Job Description: As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include: Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes. Providing exceptional customer service through phone, email, and other communication channels. Translating documents and correspondence between English and Spanish. Collaborating with team members to ensure accurate and timely resolution of customer issues. Educating clients on insurance products and helping them make informed decisions. Qualifications: Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages. Previous customer service experience in the insurance industry is a plus. Strong organizational and multitasking abilities. Empathetic and patient, with a commitment to resolving customer concerns. Familiarity with insurance terminology and policies. Requirements: High school diploma or equivalent; college degree is a plus. Relevant state insurance license preferred. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. Ability to work flexible hours to accommodate client needs. How to Apply: Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you! ******************* Bree Buckles - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.