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Customer support specialist jobs in Pflugerville, TX - 1,231 jobs
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Senior Customer Success Specialist, Connect Specialty Sales
Amazon
Customer support specialist job in Austin, TX
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon's own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way. Key job responsibilities - Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. - Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. - Build customer skills and proficiency with Connect. - Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. - Develop account plans in conjunction with field teams. - Meet annual revenue targets through increased adoption of Connect. - Work with partners and ISVs to extend reach & drive adoption of AWS solutions. A day in the life The Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve. Basic Qualifications - 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience - Bachelor's degree in science, technology, engineering, math, business or equivalent - Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams - 3+ years with Amazon Connect or contact/call center technology expereince Preferred Qualifications - PMP certification, or SCRUM/Agile, SAFe certification - Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at ******************************* . USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually USA, TX, Austin - 153,600.00 - 207,800.00 USD annually USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually$33k-41k yearly est. 4d agoHead of Customer Success - Fintech Growth Leader
Method Financial
Customer support specialist job in Austin, TX
A leading fintech company is seeking a Head of Customer Success in Austin, TX. The role focuses on building customer relationships, shaping operational strategies, and managing team performance to drive company growth. Candidates should have over 10 years of experience in customer success and fintech partnerships, along with a data-driven mindset. This position offers an annual salary range of $200,000 to $250,000, aligning with a high-growth environment and the need for operational leadership. #J-18808-Ljbffr$200k-250k yearly 4d agoCustomer Service Enrollment Specialist - In Office
The Briggs Agencies
Customer support specialist job in Killeen, TX
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.$65k yearly 10d agoCustomer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer support specialist job in Killeen, TX
Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.$54k-123k yearly est. 28d agoMembership Services Executive
Austin FC
Customer support specialist job in Austin, TX
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Austin FC joined Major League Soccer (MLS) as the League's 27th club in January 2019. Austin FC officially began competing in MLS in April 2021, and in the 2025 season qualified for the MLS Cup Playoffs while also reaching and hosting the final of the U.S. Open Cup. Austin FC plays its home matches at Q2 Stadium, a 100% privately financed, state-of-the-art stadium which earned certification as a zero-waste venue in 2024. Austin FC sold out all 88 MLS home matches it played at Q2 Stadium during its first five season in the league, including three home MLS Cup Playoff matches. Austin FC is actively seeking a driven and motivated Membership Services Executive to assist in managing and delivering superior service to the Austin FC season members. In this role, you will be responsible for connecting the Club with the Austin community to promote the Austin FC brand while building and maintaining relationships with the Austin FC season members. You will also participate in key marketing campaigns to educate the Austin community on Austin FC products. Each Membership Services Executive will be part of a team that will develop and execute effective renewal strategies to deliver memberships and programs in order to meet the needs of members of the Austin community to achieve both their objectives as well as Austin FC's objectives for awareness, engagement, and continued support. The position is based in Austin, TX and the role will be in-person at Austin FC's main office. Are You Someone That: · Has a positive attitude, strong work ethic and passion for selling? · Is goal oriented and driven to succeed? · Is motivated by understanding a client's needs and crafting creative solutions to meet those needs? · Understands the need to partner with (and support) non-revenue-generating departments? · Thrives in a culture of high performance and continuous improvement that values learning and quality? · Consistently prioritizes projects, meetings and fast-changing schedules while remaining productive and professional? · Enjoys being challenged and has a desire to develop innovative, positive outcomes? · Is agile and able to respond effectively to the rapidly changing needs of a fast-paced / high-growth organization? · Works well within in a collaborative, team-driven, and goal-based environment? You Will: · Manage and build relationships with current season members as well as create new opportunities for season members, future referrals and waitlist; and · Deliver high quality service to current and prospective members on matchdays and club events; and · Be responsible for reaching or exceeding individual renewal and touchpoint goals; and · Generate new premium hospitality and group sales revenue through referrals, self-prospecting, and leveraging relationships to reach or exceed new sales goals; and · Utilize Salesforce CRM to log interaction with clients to enhance sales and service efforts. You Have: · Demonstrated service experience with a proven record of performance that consistently meets or exceeds goals and strategic objectives · High proficiency in relationship building, relationship management and networking skills · Evidence of being a strategic, creative thinker with the ability to develop and implement processes and plans · A commitment to diversity and inclusion both internally and externally · Demonstrated ability to communicate effectively using a variety of media with diverse audiences · English language proficiency is essential and Spanish/English bilingual skills are a plus. Additional languages - even better · An outstanding work ethic and attention to detail · Proficiency in Microsoft applications and CRM systems. Proficiency in SalesForce · Prior sports and entertainment industry experience a plus, but not required · Bachelor's Degree required Other Details: · It is the policy of Austin FC not to discriminate against any employee or applicant for employment because of race, color, sex, national origin, religion, age, gender, sexual orientation, gender identity, gender expression, physical or mental disability, marital status, genetic information, or any other characteristic protected by applicable law. · All selected candidates are subject to passing a background check prior to employment. · Hours are variable and can easily include early mornings, evenings, weekends and some holidays in addition to the traditional Monday through Friday hours.$40k-82k yearly est. 6d agoCustomer Support Representative
Script Care Ltd.
Customer support specialist job in Austin, TX
PURPOSE OF THE ROLE The Customer Support Representative is responsible for supporting the pharmacy and member help desk call center function of the company in accordance with Script Care, Ltd. policies and procedures. This position will be responsible for providing timely, knowledgeable and courteous resolution and responses to pharmacy, member and product related inquires. This role requires the maintenance of exceptional professionalism and customer service standards that Script Care, Ltd. has attained within the pharmacy benefit management industry. The Customer Support Representative will report directly to the Customer Support Manager. KEY TASKS AND RESPONSIBILTIES • Work with Customer Support Manager to set goals and objectives • Handle inbound calls regarding plan inquires and documentation regarding pharmacy issues from members, clients, providers, pharmacies, and other inquiries • Provide timely responses to routine inquiries on multiple products from members, providers, pharmacies, and employer groups • Enter data accurately and timely into industry software • Adheres to confidentiality, state, federal and HIPPA laws and guidelines regarding patient information; including internal and external correspondence • Ensure that customer service performance standards and guarantees are met • Utilize various company databases to access member information • Abide by all rules, regulations and policies set forth by SCL • Assist and support other duties as determined by the Customer Support Manager and the Quality Assurance Director QUALIFICATIONS • High school diploma or equivalent; college degree preferred • Customer service and inbound call center experience required • Pharmacy Technician certification helpful PROFESSIONAL SKILLS, EXPERIENCES AND COMPETENCIES • Proficient in Microsoft Office suite and industry related software programs • Proven ability to build relationships; must be service oriented • Excellent verbal and written communication skills, internally and externally • Pharmacy and/or Healthcare experience preferred, especially in a call center setting • Demonstrated ability to analyze situations and resolve issues in a timely manner • Able to work independently and collaboratively with other SCL personnel • Bilingual in Spanish/English advantageous • Must be able to work flexible hours pursuant with industry demand • High attention to detail and able to work in a fast-paced environment IN-OFFICE POSITION$31k-41k yearly est. Auto-Apply 14d agoCustomer Relations Specialist - Urbanex Austin
Urbanex Pest Control
Customer support specialist job in Austin, TX
Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. #IST1 Candidates must be willing to complete a background check for this position$16-22 hourly 60d+ agoClient Experience Specialist
Thoughtful
Customer support specialist job in Austin, TX
Opportunity: As a Client Experience Specialist at Smarter Technologies, you will support the deployment of AI-driven and human-in-the-loop (HITL) solutions that transform customer Revenue Cycle Management (RCM) operations. You will work closely with senior delivery leaders and cross-functional teams to ensure smaller customer accounts launch successfully, stabilize quickly, and begin realizing measurable operational and financial outcomes. In this role, you help bring clarity to workflows, organize delivery activities, translate customer needs, and support issue resolution. You build customer confidence by ensuring they understand what is being deployed, how it works, and what outcomes to expect. This role is ideal for someone early in their delivery career who thrives in fast-paced environments and wants to grow into full implementation ownership. Key Responsibilities: Program Coordination and Delivery Support Coordinate day-to-day implementation activities for smaller customer accounts. Support delivery planning, milestone tracking, status reporting, and governance materials. Maintain structured, clear communication across internal teams and customer stakeholders. Document workflows, decisions, and updates needed for smooth execution. Customer Alignment & Workflow Understanding Help customers understand AI/HITL workflows, handoffs, and operational impacts. Translate customer questions and workflow nuances into clear inputs for technical teams. Maintain alignment between customer SMEs and internal engineering, data, and operations teams. Workflow Translation & Implementation Readiness Assist in mapping and validating customer workflows into AI/HITL processes. Support customer readiness, including data mapping, workflow walkthroughs, testing, and documentation. Ensure customer teams are prepared for go-live and early adoption. Execution, Monitoring & Issue Tracking Track delivery progress, risks, and dependencies; surface issues early to delivery leads. Support issue triage, ensuring the right owners are engaged and resolutions are documented. Contribute to ensuring deployments stabilize and perform reliably. Value Tracking and Continuous Improvement Monitor early performance signals such as throughput, exceptions, accuracy trends, and customer feedback. Identify improvement opportunities and collaborate with Delivery Executives or Customer Success. Capture lessons learned to enhance delivery playbooks, tools, and repeatable processes. Minimum Qualifications: 2-4 years of experience in program coordination, implementation, consulting, or operations. Experience supporting technology deployments or workflow/process changes. Strong ability to document workflows, communicate clearly, and manage multiple tasks. Comfortable working with technical and non-technical teams. Organized, detail-oriented, proactive problem-solver. Interest in AI, automation, healthcare workflows, or RCM (expertise not required). Preferred Qualifications: Exposure to healthcare RCM operations or healthcare technology. Experience with workflow documentation, requirements gathering, or product configuration. Familiarity with HITL systems, AI automation concepts, or process optimization. Experience coordinating cross-functional teams. Thoughtful AI Benefits Market-leading base salary Medical, dental, and vision insurance for you and your dependents Flexible Time Off California Salary Range $120,000-$158,000 USD$44k-85k yearly est. Auto-Apply 22d agoClient Success Specialist
Weinfuse
Customer support specialist job in Austin, TX
Great organizations are made of great people, and we're looking to fill a Client Success Specialist role on our growing team. This is a full-time position. The primary responsibility is providing excellent support to our new and existing clients, via ticket resolution, training, and onboarding new clients onto our healthcare SaaS application. The ideal candidate would have job experience in a similar client success support role. Candidates must enjoy and work well with technology and possess great written and verbal communication skills. Other responsibilities include tracking support issues, helping set up and implement new client locations, creating training materials and release notes, and helping to prioritize development of new features based on client feedback. This person will also work very closely with the client success and development teams and likely be trained to use development tools for issue investigation and data manipulation as a part of their duties.Responsibilities Learn and understand the Infusion Center healthcare model Onboard new clients onto and support existing clients on our healthcare SaaS application Troubleshoot and document software operational and technical issues Respond to client support issues, report bugs/issues and feature requests Provide excellent client service with friendly, professional responses Create client training materials, draft release notes, and help prioritize development of new features Go beyond your comfort zone when needed Be an awesome addition to our growing team Qualifications Bachelor's degree, required 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support, required Proven track record of achieving and exceeding measurable goals Must be detail-oriented, able to multi-task and be extremely organized and efficient Must possess excellent written and oral communication skills, including ability to communicate with all levels of org chart Ability to say: “I don't know, but I can get that answer for you” and then find the answer for the client Excellent computer skills: Adobe Acrobat, Google Suite and all Microsoft Office Applications Experience in information technology and technical support a plus, but not required Able to work independently (but understand we won't leave you on an island) Some travel required (10%) $70,000 - $75,000 a year About WeInfuseCome join our growing company. We are an established healthcare SaaS company with offices in Dallas and Austin. Founded in 2016, WeInfuse is an infusion center software and consulting organization. Our founders and their team have developed the first and only end-to-end software solution for infusion centers that has gained significant traction in the market. In addition to providing the industry's leading SaaS solution, WeInfuse provides infusion center start-up, optimization and pharmaceutical manufacturer consulting services. For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment. Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of WeInfuse team members are considered the property of WeInfuse and are not subject to payment of agency fees .$70k-75k yearly Auto-Apply 60d+ agoClient Onboarding Specialist
Mirrorweb
Customer support specialist job in Austin, TX
Job DescriptionSalary: AboutMirrorWeb MirrorWebis an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse. Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators whodidntlower the bar. The result is simple: teams are drowning in data but starving for signal. Most firms get stuck between three flawed options: Legacy archiving & supervision platforms(manual, queue-based, connector-centric, brittle, slow to adapt) Point AI compliance tools(narrow, opaque, hard to defend in audits) DIY + services-heavy approaches(stitched-together systems and spreadsheets thatdontscale) MirrorWebwas built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept. Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes. Why This Role Matters AtMirrorWeb, rolesarentabout shipping tasks.Theyreabout building a platform that compliance leaders can stand behind in audits and regulatory scrutiny, while helping them modernize without increasing risk. In this role, you willown the critical first 90 days of the customer lifecycle. When customers are onboarded smoothly, they expand and stay. When onboarding stumbles, they become ongoing support burdens or churn.You'lldirectlyimpactcustomer retention, product adoption, and our ability to scale new customer acquisition - helping MirrorWebscale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck. What success looks like in 612 months: Build customer confidence and trust during the critical first 90 days, delivering training and setup that enables clients to scale supervision without operational chaos Establish yourself as the go-to resource for complex multi-channel implementations (email, mobile, collaboration tools), proactivelyidentifyingand resolving technical blockers before theyimpacttimelines As a Client Onboarding Specialist at MirrorWeb, you willbe responsible fororganizing and implementing new clients onto our platform.You'llplay a pivotal role in the customer's journey during the first 90 days after contract signature, working with autonomy to manage multiple concurrent implementations whilemaintainingquality and meeting deadlines.You'llspend most of your time coordinatingcompliancerequirements, delivering training sessions, and ensuring successfulhandoffs to Account Managementand Customer Success Team. Key Responsibilities Own your assigned client onboardings end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes. Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here. Partner with Engineering, Customer Success, and Account Management to deliver outcomes that scale without chaos. Operate with a "signal over noise" mindsetprioritize what moves the business and customers forward. Raise the bar: improve the quality of customer outcomes. Communicate clearly and close loopsespecially across a distributed team (Austin Manchester). Contribute to a culture of ownership: when something breaks, we fix it. Role-specific responsibilities: Support clients through the onboarding process, from contract signature through to a go-live status and handoff to Customer Success & Account Management. Understand the differences between our platform requirements and capabilities and align this with the specific compliance requirements for the client. Communicate and document the necessary onboarding requirements of each client and provide an onboarding plan on this basis. Maintain up-to-date records of client onboarding progress via our internal CRM. Deliver training sessions for clientsappropriate totheir needs; understand how different channels (such as email, socialmediaand SMS archiving) are managed during the onboarding process and communicate clearly with the customer. Walk clients through use-case queries and communicate efficiently during problem-solving scenarios. Proactively assess andvalidateclient needs on an ongoing basis, evolving our knowledge of our clients and communicating this internally to your peers and superiors. Contribute to process improvements and documentation to continuously enhance the onboarding experience. What You'll Need 2+ years of experience in SaaS customer onboarding,implementationor technical account management. Proven ability to manage multiple concurrent projects whilemaintainingquality and meeting deadlines. Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus). Excellent written and verbal communication skills with the ability to translate technical requirements into clear, actionable plans for both technical and non-technical audiences. Experience creating and executing implementation plans, including requirements gathering and stakeholder coordination. Demonstrated organizational skills with self-discipline and motivation on performance-related targets. Desire to learn and grow in your role. Bias to action and follow-through: youdon'tlet important work stall. Nice to have: Proficiencywith CRM platforms (Salesforce, HubSpot or similar) for tracking client progress. Experience in regulated financial services (SEC/FINRA), compliance, risk, governance,or adjacent domains. Experience managing complex, multi-stakeholder implementations for enterprise organizations How We Work (What Candidates Should Expect) Regulated reality, not hype:our buyerscantafford AI mistakes. We build AIthatsexplainable and defensible. Human accountability wins:AIdoesntreplace supervisionit makes supervision scalable and auditable. Signal over noise:we focus human effort on what matters, internally and for customers. Fast pace,high standards:we move quickly because the market demands it, and we hold the bar because trust demands it. Ownership culture:we value people who take responsibility, drive clarity, and close loops. One team across Austin + Manchester:we collaborate well across time zones andoperatelike adults.$33k-58k yearly est. 8d agoEntry-Level Customer Support
Vincere Management Group
Customer support specialist job in Austin, TX
Job Posting: Entry-Level Customer Support Vincere Management GroupJob Description Vincere Management Group is excited to announce an opening for an Entry-Level Customer Support position at our bustling downtown office. We are looking for a dedicated individual who is eager to start their career in customer service and support. This full-time position offers a unique opportunity to develop professional skills while working in a dynamic and supportive environment. Please note, this is an onsite role, and not suitable for remote candidates. The successful candidate will join our team to assist with daily customer interactions, ensuring all clients receive first-class service. This role is ideal for someone looking to establish a solid foundation in customer relations, with ample opportunities for professional growth and development. Our company culture is centered on collaboration, excellence, and continuous learning, making Vincere Management Group the perfect place to start your career in customer support. Duties and Responsibilities Manage large amounts of incoming phone calls and customer inquiries. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records. Compile reports on overall customer satisfaction. Requirements Proven customer support experience or experience as a Customer Experience Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices. Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. High school degree; further education in Customer Service or related fields is a plus. Ability to stay calm when customers are stressed or upset. Comfortable working with computers and the ability to work with multiple systems simultaneously. Knowledge of administrative procedures and systems such as managing files and records.$25k-36k yearly est. 11d agoReservationist - $16 - Hai Home Office / Uchi Restaurants
Uchi Restaurants
Customer support specialist job in Austin, TX
Hai Hospitality (Uchi, Uchiko, and Uchiba) is accepting applications for a Reservationist. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people. This position reports to and works cohesively with the Reservations Manager to provide incredible dining experiences for our guests, and to guide and direct the FOH service team. We offer a starting wage of $16.00 per hour + benefits. This position offers a hybrid work environment for Austin, TX based candidates. This position requires a hybrid work environment in Austin, TX. Technical Skills and Knowledge Time management, multitasking, and attention to detail. Technical and logistical mastery of Open Table / Seven Rooms software. Knowledge of the reservation policies & capabilities for each location and how to determine availability. Knowledge of each restaurant's general information and the differences between them. Understanding of protocols for filtering any non-reservation related phone calls. Proficiency in Microsoft Office products like Teams, Outlook, and Word General knowledge of the food and beverage menus, as well as current specials and offerings. Ability to operate phone, email, and messaging systems. Communication With management - Communicate clearly, respectfully, and through appropriate channels. Remember to follow through with proper responses. With hosts - Communicate promptly and consistently regarding reservation updates, changes, or guest requests. With team - Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks. With guests - Be up front and honest when setting the guests' expectations. Present information thoroughly to avoid any miscommunication. Show patience and willingness to adjust verbiage when necessary. Start and end each interaction on a positive note. Within reservations - Notate relevant information clearly, concisely, and professionally. Utilize necessary formatting to maintain organization. Communicate succinctly, constructively, and positively. Hospitality Smile! Seek opportunities to “wow” people. Take it to the next level. Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience. Show empathy and understanding. Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available. Teamwork Help out teammates as you see that they need assistance. Complete sidework and opening duties in a timely fashion and assist others. Ask your teammates what they need. Take initiative to execute miscellaneous tasks, whether they are assigned or not. Why You'll Love Working With Us Medical / Dental / Vision / Accident insurance options available Employee Assistance Program with mental health services available Employer Matched 401k Savings plan Opportunity to grow -- we promote from within almost exclusively Dining discounts Basic Qualifications Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions. Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies. Detect and address workplace safety issues and adhere to safety guidelines and standards. Ability to sit at a desk and use a computer or other office equipment for extended periods. Perform repetitive hand and wrist movements for typing, writing, or data entry. Lift and carry office supplies, files, or equipment weighing up to 25 lbs. Adapt to a fast-paced work environment, including managing deadlines and shifting priorities. Work collaboratively in close proximity to coworkers in shared office spaces. Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments. Understand and follow directives, policies, and workflows provided by supervisors or management. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions. The Hai Experience Hai Hospitality is a multi-concept, emerging restaurant group based in Austin, Texas. Our restaurant concepts include Uchi, Uchiko, Uchiba, and Loro. It's about hospitality and giving back. Our employees take pride in their work ethic, their craft, and their creativity. Feel proud of where you work, help create an experience for our guests, and work with cool people. Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below: If you have the right to work, don't let anyone take it away : E-verify.gov E-Verify Participation Poster Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$16 hourly Auto-Apply 3d agoReservationist - $16 - Hai Home Office / Uchi Restaurants
Uchi California
Customer support specialist job in Austin, TX
Hai Hospitality (Uchi, Uchiko, and Uchiba) is accepting applications for a Reservationist. We are an innovative and growing restaurant group, looking for individuals who are creative, ambitious, and passionate about food and people. This position reports to and works cohesively with the Reservations Manager to provide incredible dining experiences for our guests, and to guide and direct the FOH service team. We offer a starting wage of $16.00 per hour + benefits. This position offers a hybrid work environment for Austin, TX based candidates. This position requires a hybrid work environment in Austin, TX. Technical Skills and Knowledge Time management, multitasking, and attention to detail. Technical and logistical mastery of Open Table / Seven Rooms software. Knowledge of the reservation policies & capabilities for each location and how to determine availability. Knowledge of each restaurant's general information and the differences between them. Understanding of protocols for filtering any non-reservation related phone calls. Proficiency in Microsoft Office products like Teams, Outlook, and Word General knowledge of the food and beverage menus, as well as current specials and offerings. Ability to operate phone, email, and messaging systems. Communication With management - Communicate clearly, respectfully, and through appropriate channels. Remember to follow through with proper responses. With hosts - Communicate promptly and consistently regarding reservation updates, changes, or guest requests. With team - Communicate throughout the shift when dividing tasks or stepping away from your desk to avoid redundancy or missed tasks. With guests - Be up front and honest when setting the guests' expectations. Present information thoroughly to avoid any miscommunication. Show patience and willingness to adjust verbiage when necessary. Start and end each interaction on a positive note. Within reservations - Notate relevant information clearly, concisely, and professionally. Utilize necessary formatting to maintain organization. Communicate succinctly, constructively, and positively. Hospitality Smile! Seek opportunities to “wow” people. Take it to the next level. Know when to engage guests in conversation, how to gracefully excuse yourself when necessary, and demonstrate genuine care and enthusiasm for the guests and their experience. Show empathy and understanding. Use strategy and verbiage to provide all available options and encourage guests to join us when reservations are no longer available. Teamwork Help out teammates as you see that they need assistance. Complete sidework and opening duties in a timely fashion and assist others. Ask your teammates what they need. Take initiative to execute miscellaneous tasks, whether they are assigned or not. Why You'll Love Working With Us Medical / Dental / Vision / Accident insurance options available Employee Assistance Program with mental health services available Employer Matched 401k Savings plan Opportunity to grow -- we promote from within almost exclusively Dining discounts Basic Qualifications Must be able to communicate effectively with colleagues, clients, and supervisors, including via email, phone, and in-person interactions. Ability to read, understand, and respond to written or digital documents, including emails, reports, and policies. Detect and address workplace safety issues and adhere to safety guidelines and standards. Ability to sit at a desk and use a computer or other office equipment for extended periods. Perform repetitive hand and wrist movements for typing, writing, or data entry. Lift and carry office supplies, files, or equipment weighing up to 25 lbs. Adapt to a fast-paced work environment, including managing deadlines and shifting priorities. Work collaboratively in close proximity to coworkers in shared office spaces. Tolerate exposure to standard office elements, such as artificial lighting, noise from office equipment, or climate-controlled environments. Understand and follow directives, policies, and workflows provided by supervisors or management. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions. The Hai Experience Hai Hospitality is a multi-concept, emerging restaurant group based in Austin, Texas. Our restaurant concepts include Uchi, Uchiko, Uchiba, and Loro. It's about hospitality and giving back. Our employees take pride in their work ethic, their craft, and their creativity. Feel proud of where you work, help create an experience for our guests, and work with cool people. Our Arizona and Florida locations participate in E-Verify. For more information below, please follow the links below: If you have the right to work, don't let anyone take it away : E-verify.gov E-Verify Participation Poster Hai Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.$16 hourly Auto-Apply 5d agoLuxury Spa Reservationist
EOS Hospitality
Customer support specialist job in Austin, TX
Join a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests' well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Condé Nast Traveler Gold List Platinum Circle. Primary Responsibilities: * Promote the Lake Austin Spa Resort brand throughout every guest interaction. * Generate spa revenue by providing excellent customer service while taking spa guest reservations promptly. * Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software. * Process gift certificate orders * Provide accurate, appropriate, and timely responses to all guest requests. * Take reasonable steps during and after the call to ensure guest satisfaction. * Regularly attend and participate in training and staff meetings. * Uses listening skills to determine guest's needs and revenue potential. * Determines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service. * Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters Additional Responsibilities: * Promote the sales of other spa services in a positive and motivational manner. * Process online spa appointment requests for upcoming in-house guests * Confirm future appointments by phone * Work without constant and direct supervision and remain at assigned posts for extended periods. * Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. * Assist the Sales & Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects Qualifications/Skills/Abilities: * High School Diploma or GED * 1+ years of consistent, steady work experience with the public, specifically in customer service * Flexibility with schedule, including weekends and holidays * Exceptional verbal communication and listening skills * Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel. * Excellent customer focus with the ability to quickly establish credibility and make a connection with guests * Ability to project a positive attitude over the phone * Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information * Proficient with Microsoft products * Opera/SpaSoft knowledge and experience preferred * Ability to work individually and within a team * Detail-oriented with the ability to multi-task * Ability to be efficient and productive in a fast-paced environment * Pleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service. * Ability to work independently, exercise initiative, and make decisions with confidence. * Command of the English language, both in written and spoken form. Assets: * Previous reservations or call center experience is helpful * Pleasant personality, enthusiastic, motivated self-starter, and team player * Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly Role Expectations: All Sales Coordinator positions are on-site due to the nature of the business. Schedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance. The Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly) 0.35% Returning guests. 0.05% New guests Operating Hours: Monday - Friday 8 am - 830pm; Saturday & Sunday 9 am - 6 pm ABOUT LAKE AUSTIN SPA RESORT Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe * Shared accountability * Humility and kindness * Creative problem-solving * Collaboration & community * Do well and do good Benefits * Wellness Classes * Growth Opportunities * Employee Discounts * Employee Recognition * Complimentary Classes * Health, Dental, Vision & 401k Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives! We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.$24k-32k yearly est. 14d agoLuxury Spa Reservationist
EOS
Customer support specialist job in Austin, TX
Join a team of dedicated and caring professionals passionate about providing exceptional customer service to ensure guests' well-being at our state-of-the-art luxury spa. You will play a vital role with our reservations team as the first point of contact for guests calling to make day spa reservations and for customers calling to purchase gift certificates for lucky friends and family members. You will also interact with in-house guests who wish to make spa appointments while staying at our beautiful resort, tucked away in the Texas Hill Country on the shores of Lake Austin. Be a part of this award-winning spa and wellness retreat that is rated among the top resorts in the world and the only destination spa in the Condé Nast Traveler Gold List Platinum Circle. Primary Responsibilities: Promote the Lake Austin Spa Resort brand throughout every guest interaction. Generate spa revenue by providing excellent customer service while taking spa guest reservations promptly. Quote rates correctly, ensure availability, and accurately reserve appointments utilizing Spa Soft software. Process gift certificate orders Provide accurate, appropriate, and timely responses to all guest requests. Take reasonable steps during and after the call to ensure guest satisfaction. Regularly attend and participate in training and staff meetings. Uses listening skills to determine guest's needs and revenue potential. Determines the need to request special considerations regarding room rates and package inclusions. Follow up on these requests with the Reservations Manager after relaying the status of such requests to the guest/travel agent. Requests exceptional amenities, arranges transfers, and makes any necessary arrangements for guests with outside vendors to provide the caller with high customer service. Processes outbound correspondence, including preparing MS Word documents and letters to be mailed, emailed, or faxed. Attends to messages and promptly distributes work according to departmental policy and procedure. Fulfills brochure requests and overnight gift certificates. Processes Monarch Club enrollment confirmation letters Additional Responsibilities: Promote the sales of other spa services in a positive and motivational manner. Process online spa appointment requests for upcoming in-house guests Confirm future appointments by phone Work without constant and direct supervision and remain at assigned posts for extended periods. Attends and participates in briefings and specialized training programs to acquire up-to-date information and increase product knowledge. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Assist the Sales & Marketing Department in collecting data for future marketing efforts. This includes, but is not limited to, policies, procedures, promotions, and special programs, rates, or packages. Special projects Qualifications/Skills/Abilities: High School Diploma or GED 1+ years of consistent, steady work experience with the public, specifically in customer service Flexibility with schedule, including weekends and holidays Exceptional verbal communication and listening skills Pleasant and personable. Must maintain a good working relationship with co-workers, the LASR leadership team, and property personnel. Excellent customer focus with the ability to quickly establish credibility and make a connection with guests Ability to project a positive attitude over the phone Ability to multi-task (speak with guests on the phone while accessing the computer and entering critical information Proficient with Microsoft products Opera/SpaSoft knowledge and experience preferred Ability to work individually and within a team Detail-oriented with the ability to multi-task Ability to be efficient and productive in a fast-paced environment Pleasant personality; self-starter; enthusiastic team player; self-motivated. Strong background in sales and customer service. Ability to work independently, exercise initiative, and make decisions with confidence. Command of the English language, both in written and spoken form. Assets: Previous reservations or call center experience is helpful Pleasant personality, enthusiastic, motivated self-starter, and team player Working knowledge of computers or a demonstrated technical aptitude and ability to learn new systems quickly Role Expectations: All Sales Coordinator positions are on-site due to the nature of the business. Schedules range from Mon-Sat with weekend and holiday availability 40 hours a week. Shifts alternate on a monthly rotating schedule provided a month in advance. The Commission will depend on how well you acclimate to the role and adapt to the learning curve. The guest arrivals pay out each pay period (Bi-weekly) 0.35% Returning guests. 0.05% New guests Operating Hours: Monday - Friday 8 am - 830pm; Saturday & Sunday 9 am - 6 pm ABOUT LAKE AUSTIN SPA RESORT Nestled along the shores of scenic Lake Austin in the beautiful Texas Hill Country, Lake Austin Spa Resort offers guests the sanctuary of an award-winning spa and the warmth of a best friend's lake house. Lake Austin Spa Resort offers all-inclusive vacation packages, which include accommodations in one of 40 charming lakeside guest rooms across 12 landscaped grounds, three gourmet meals daily, indoor and outdoor fitness activities and classes, and a selection of more than 100 spa and body treatments in the 25,000-square foot spa. What makes Lake Austin Spa Resort an incredible, rewarding place to work is the talented team, community, tranquil surroundings, and, most importantly, the ability to care for and provide exceptional service to our guests. What We Believe -Shared accountability -Humility and kindness -Creative problem-solving -Collaboration & community -Do well and do good Benefits -Wellness Classes -Growth Opportunities -Employee Discounts -Employee Recognition -Complimentary Classes -Health, Dental, Vision & 401k Lake Austin Spa Resort offers competitive compensation and benefits, including employee work incentives! We are located on S. Quinlan Rd, approximately 10 minutes into the Steiner Ranch neighborhood. Please submit your resume with detailed work experience for consideration. Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify Employer.$26k-32k yearly est. 13d agoCard Dispute Specialist
A+ Federal Credit Union
Customer support specialist job in Austin, TX
Card Services Specialist Job Type: Full-Time- Remote Exemption Type: Non-Exempt Wage Amount: $28.57 hourly minimum Primary Functions The primary purpose of this position is to provide exceptional service to internal and external members and to oversee the accurate and efficient maintenance and processing of Card Services functions. Responsibilities include confidently handling complex card disputes and account inquiries, managing escalated dispute inquiries, and maintaining the card processor relationship. A strong working knowledge of all Credit Union Products and Services is essential. 1. Employee Support * Assist with day-to-day support, training, and coaching of Card Services Administrators (I & II). * Provide input to Card Services leadership on employee performance. 2. Card Services * Perform all duties and responsibilities of a Card Services Administrator II. * Administer Visa debit card programs by performing daily fraud monitoring and making recommendations to minimize fraud. * Support and nurture relationships with A+FCU retail and call center leadership teams, assisting with escalated dispute-related member concerns and ensuring high-quality service delivery. * Oversee and manage the relationship with the Visa risk advisor. * Review daily Visa exception file and work with management and vendors to ensure resolution. * Investigate and resolve complex member-facing card service issues with professionalism and efficiency. * Review and analyze cardholder dispute escalations and approve resolutions. * Analyze dispute and fraud-related service operations to identify inefficiencies and implement process improvements. * Collaborate with internal teams and external vendors to implement software updates and optimize dispute/fraud-related technologies. * Ensure compliance with Visa regulations, federal and state financial regulations, and internal credit union policies. * Develop and refine policies, procedures, and training materials for the Card Services team. * Support the Digital Services team regarding card-related member communications. 3. Quality Control * Develop, implement, and maintain quality control programs aligned with regulatory compliance. * Administer the Card Services quality control program and report results monthly to leadership. * Conduct dispute audits and report findings to Card Services leadership. * Review and manage member feedback to identify enhancements and recommend improvements. 4. Miscellaneous * Accurately prepare monthly reports, as assigned. * Maintain member confidentiality. * Schedule and conduct monthly individual dialogs with manager. * Manage or assist with departmental projects, as assigned. * Meet or exceed established departmental goals. * Perform other duties as required or assigned. Education and Experience * High school diploma or G.E.D. equivalent required. * Two years of card services-related experience required (card issuance program experience highly preferred). * One year of experience with Visas dispute and fraud systems (e.g., Visa DAS, VROL, Cardinal Commerce, RSM) preferred. * One year of call center experience required (including handling escalations and supporting frontline staff). Visa Certifications Required * Intermediate Dispute Resolution Certification (Must be obtained within one year of employment if not already held) * Advanced Dispute Resolution Certification (Must be obtained within two years of employment if not already held) Knowledge, Skills & Abilities * Experience in Visa debit card operations, including transaction processing, fraud detection, chargebacks, and regulatory compliance. * Knowledge of Reg E and Reg Z and their applications. * Proven ability to resolve member-facing issues in a financial services setting. * Proficient with Microsoft Office and general computer systems. * Strong analytical, research, and troubleshooting skills. * Excellent verbal and written communication skills. * Ability to collaborate with internal teams and external vendors. * Dependable with multitasking and time management skills. * Strong decision-making and project management abilities. * Advanced knowledge of A+FCU policies and procedures. * Advanced math/accounting skills, light typing, and 10-key input by sight. Desirable Traits * Professional appearance. * Courteous and professional approach with the public. * Strong decision-making capabilities. * Versatile in all aspects of the Credit Union. Physical Functions * Ability to work at least 40 hours per week. * Frequent reaching, bending, stooping, carrying, and data entry. * Heavy communication via telephone, email, and in-person. * Strong problem-solving skills for field-related issues. Decision-Making Authority * Independent Decisions: Determining provisional credit for disputes, proper correspondence, and final credit within employee limits. * Supervisory Approval Required: Final dispute credit outside of employee limits and situations outside A+FCU policies and procedures.$28.6 hourly 17d agoCustomer Service Enrollment Specialist - In Office
The Briggs Agencies
Customer support specialist job in Rockdale, TX
Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.$65k yearly 10d agoCustomer Service Expert
Palm Beach Tan-LST Austin I, Ltd.
Customer support specialist job in Temple, TX
Job DescriptionBenefits: Employee discounts Flexible schedule Training & development At Palm Beach Tan "clean" is our middle name. In order to live up to that name, we are looking for outgoing, energetic individuals who LOVE to clean. This person will be responsible for various cleaning duties throughout the salon. Responsibilities Maintains salon cleanliness Sanitizing equipment after each use Mopping, dusting, laundry, sanitizing tanning beds, floors, bathrooms Setting up tanning rooms for next customer according to Palm Beach Tan standards Assisting customers as needed Qualifications Must be at least 18 years of age Reliable transportation, and flexibility including nights and weekends Attention to detail Ability to stand, bed, walk for up to 7 hours per day We offer a flexible work environment, free tanning and product discounts. LST Austin, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected Veteran status, or any other characteristic protected by law.$54k-123k yearly est. 28d agoCustomer Relations Specialist - Urbanex Austin
Urbanex Pest Control
Customer support specialist job in Austin, TX
Job Description Customer Relations Specialist About Urbanex Urbanex is a rapidly growing, family and veteran-owned pest control company dedicated to providing superior service and building a culture of growth, development, and teamwork. From our humble beginnings in Nashville, Tennessee, in 2015, we're expanding to 14 locations across the country. We're not just about eliminating pests; we're about building relationships and exceeding customer expectations. Our technicians are friendly, courteous, and always go the extra mile, as evidenced by our customer testimonials. At Urbanex, people are our most valuable asset. We invest in training, offer career development opportunities, and foster a supportive, inclusive work environment where everyone can thrive. If you're looking to join a company that values its employees and is committed to making a difference for our customers, Urbanex might be the perfect fit for you! Our Core Values • Play Like a Champion: We choose resilience, positivity, and determination, even when it's hard. We find enjoyment and purpose in what we do to rise above, stay agile, and pursue excellence in every situation. • Unwavering Character: We choose to do the right thing, regardless of the consequences. We always show up wholeheartedly, embracing vulnerability and inspiring others by being a good person. • Commit to Better: We wake up every day with the relentless desire to become better. We face adversity head-on and inspire others to relate to challenges as opportunities for growth. • Wholehearted Connection: We root for one another in success and failure. We build a community where everyone feels seen, supported, and valued. We meet people where they are and believe building bridges is better than burning them. • Belief is Contagious: We rise up by inspiring hope, giving people the freedom to explore the journey of growth, and rewarding those with the courage to act on their infinite potential, About the Role As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch, playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a customer advocate, addressing concerns, educating customers on our services, and ensuring they have a positive experience with Urbanex. This role requires a self-starter who can work autonomously, manage their time effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking, and maintain a high level of professionalism in all interactions. Excellent communication skills, both written and verbal, are essential. This is an in-office position. Responsibilities • Answer incoming calls with enthusiasm and professionalism. • Schedule and reschedule service appointments, ensuring efficient routing and technician availability. • Process customer payments accurately and securely, maintaining detailed records in our CRM system. • Respond promptly and professionally to customer inquiries via phone, email, and SMS. • Proactively follow up with customers to ensure their satisfaction and address any concerns. • Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions. • Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently. • Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments. • Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth. • Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team. • Maintain accurate and up-to-date customer records in our CRM system. Qualifications • Strong customer service skills with a passion for helping others and resolving issues effectively. • Excellent verbal and written communication skills, with the ability to communicate clearly and professionally. • Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills. • Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment. • Self-starter with the ability to work autonomously and take initiative. • Adaptability and a willingness to learn new systems and processes. • A positive attitude, strong work ethic, and a desire to contribute to a growing company. • Proficiency in basic computer skills, including data entry and Microsoft Office Suite. • Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!). • Must be reliable, honest, and able to maintain a high degree of professionalism at all times. • Must pass a background check and credit check due to the handling of customer payments. What We Offer • Competitive pay ranging from $16 to $22 per hour, based on experience. •Company-subsidized health, dental, and vision insurance with a generous employer contribution toward premiums, 3 weeks of PTO, 10 company-paid holidays, and your birthday off! • Opportunity to work in a fast-growing company with a strong focus on employee development. • A supportive, team-oriented work environment where your contributions are valued. • The chance to make a real difference in the lives of our customers by helping them create a pest-free environment. Why Urbanex? Working at Urbanex means being part of a team that's passionate about protecting our customers' homes and businesses from pests. It means having the opportunity to grow your skills and advance your career in a supportive and dynamic environment. It means making a difference in your community, one satisfied customer at a time. #IST1 Candidates must be willing to complete a background check for this position$16-22 hourly 29d agoClient Onboarding Specialist
Mirrorweb
Customer support specialist job in Austin, TX
MirrorWeb is an intelligent communications supervision platform built for regulated financial services firms that need to scale supervision safely, defensibly and without operational collapse. Compliance teams today are dealing with a permanent shift: channel explosion (mobile, social, collaboration tools), volume that outpaces humans and regulators who didn't lower the bar. The result is simple: teams are drowning in data but starving for signal. Most firms get stuck between three flawed options: Legacy archiving & supervision platforms (manual, queue-based, connector-centric, brittle, slow to adapt) Point AI compliance tools (narrow, opaque, hard to defend in audits) DIY + services-heavy approaches (stitched-together systems and spreadsheets that don't scale) MirrorWeb was built for this moment: AI-native supervision designed for regulated reality where AI helps prioritize risk and focus human attention, while preserving accountability regulators accept. Our mission: help regulated firms communicate freely and confidently, knowing supervision stays scalable, defensible, and auditable as the world changes. Why This Role Matters At MirrorWeb, roles aren't about shipping tasks. They're about building a platform that compliance leaders can stand behind in audits and regulatory scrutiny, while helping them modernize without increasing risk. In this role, you will own the critical first 90 days of the customer lifecycle. When customers are onboarded smoothly, they expand and stay. When onboarding stumbles, they become ongoing support burdens or churn. You'll directly impact customer retention, product adoption, and our ability to scale new customer acquisition - helping MirrorWeb scale the supervision platform that turns compliance into a competitive advantage, not an operational bottleneck. What success looks like in 6-12 months: Build customer confidence and trust during the critical first 90 days, delivering training and setup that enables clients to scale supervision without operational chaos Establish yourself as the go-to resource for complex multi-channel implementations (email, mobile, collaboration tools), proactively identifying and resolving technical blockers before they impact timelines As a Client Onboarding Specialist at MirrorWeb, you will be responsible for organizing and implementing new clients onto our platform. You'll play a pivotal role in the customer's journey during the first 90 days after contract signature, working with autonomy to manage multiple concurrent implementations while maintaining quality and meeting deadlines. You'll spend most of your time coordinating compliance requirements, delivering training sessions, and ensuring successful handoffs to Account Management and Customer Success Team. Key Responsibilities Own your assigned client onboardings end-to-end: define the problem, propose options, drive decisions, execute to measurable outcomes. Build work that holds up in a trust-first environment: reliability, defensibility, and auditability matter here. Partner with Engineering, Customer Success, and Account Management to deliver outcomes that scale without chaos. Operate with a "signal over noise" mindset-prioritize what moves the business and customers forward. Raise the bar: improve the quality of customer outcomes. Communicate clearly and close loops-especially across a distributed team (Austin ↔ Manchester). Contribute to a culture of ownership: when something breaks, we fix it. Role-specific responsibilities: Support clients through the onboarding process, from contract signature through to a go-live status and handoff to Customer Success & Account Management. Understand the differences between our platform requirements and capabilities and align this with the specific compliance requirements for the client. Communicate and document the necessary onboarding requirements of each client and provide an onboarding plan on this basis. Maintain up-to-date records of client onboarding progress via our internal CRM. Deliver training sessions for clients appropriate to their needs; understand how different channels (such as email, social media and SMS archiving) are managed during the onboarding process and communicate clearly with the customer. Walk clients through use-case queries and communicate efficiently during problem-solving scenarios. Proactively assess and validate client needs on an ongoing basis, evolving our knowledge of our clients and communicating this internally to your peers and superiors. Contribute to process improvements and documentation to continuously enhance the onboarding experience. What You'll Need 2+ years of experience in SaaS customer onboarding, implementation or technical account management. Proven ability to manage multiple concurrent projects while maintaining quality and meeting deadlines. Strong judgment in high-stakes environments where trust matters (regulated, risk-sensitive, security-oriented, or mission-critical contexts are a plus). Excellent written and verbal communication skills with the ability to translate technical requirements into clear, actionable plans for both technical and non-technical audiences. Experience creating and executing implementation plans, including requirements gathering and stakeholder coordination. Demonstrated organizational skills with self-discipline and motivation on performance-related targets. Desire to learn and grow in your role. Bias to action and follow-through: you don't let important work stall. Nice to have: Proficiency with CRM platforms (Salesforce, HubSpot or similar) for tracking client progress. Experience in regulated financial services (SEC/FINRA), compliance, risk, governance, or adjacent domains. Experience managing complex, multi-stakeholder implementations for enterprise organizations How We Work (What Candidates Should Expect) Regulated reality, not hype: our buyers can't afford AI mistakes. We build AI that's explainable and defensible. Human accountability wins: AI doesn't replace supervision-it makes supervision scalable and auditable. Signal over noise: we focus human effort on what matters, internally and for customers. Fast pace, high standards: we move quickly because the market demands it, and we hold the bar because trust demands it. Ownership culture: we value people who take responsibility, drive clarity, and close loops. One team across Austin + Manchester: we collaborate well across time zones and operate like adults.$33k-58k yearly est. 9d ago
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How much does a customer support specialist earn in Pflugerville, TX?
The average customer support specialist in Pflugerville, TX earns between $27,000 and $54,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Pflugerville, TX
$38,000
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