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Customer support specialist jobs in Portland, ME

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  • Customer Service Representative-- IDXXJP00007172

    Compunnel Inc. 4.4company rating

    Customer support specialist job in Westbrook, ME

    Customer Support Consultant (Contract | Hybrid Potential) Westbrook, ME | Onsite → Hybrid (2 days/week) after training Mon-Fri, 8am-5pm Pay: $21.70 We're seeking an analytical, customer-focused Customer Support Consultant to deliver technical and operational support for diagnostic, veterinary, and water-testing products. This role supports customers with troubleshooting, product questions, order entry, billing, and system navigation while ensuring a high-quality service experience. What You'll Do Provide technical and product support to customers. Troubleshoot equipment, software, and data communication issues. Assist with installations, configurations, order entry, and billing. Maintain accurate documentation and follow quality/compliance standards. Build strong customer relationships and ensure satisfaction. What You Bring Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Ability to multitask across several platforms (Salesforce, SAP, Outlook, SharePoint). Detail-oriented, organized, and comfortable working independently. Experience with Adobe or Accounts Receivable is a plus.
    $21.7 hourly 1d ago
  • Customer Support Representative

    IAPP 3.9company rating

    Customer support specialist job in Portsmouth, NH

    The Customer Support Representative serves as a primary point of contact for members of the IAPP by answering customer inquiries via email and phone, as well as initiating membership renewal and/or inquiry follow-up calls or correspondence to customers and members as needed. Essential Duties and Responsibilities Ensure customer service excellence and consistency Assist Membership & Customer Support team with administrative tasks Respond to membership inquiries by phone and email utilizing knowledge of various the IAPP membership levels, membership benefits, products, events, and professional certifications Comprehension of/proficiency in other technologies as relates to answering member and customer inquiries, and updating customer information as necessary May be asked to serve as a specialist in a particular product line of the IAPP Additional Duties Additional duties as assigned Minimum Qualifications Education and/or Experience High school diploma or GED; and up to one year related experience and/or training; or equivalent combination of education and experience. Proficient in Microsoft Office suite English fluency required Work Environment At the IAPP, we value in-person connections fueled by fun, excellence, and communication. To align with this value, we have a hybrid work environment that allows for two remote days and three days in our Portsmouth, NH office. About the IAPP The IAPP is the largest and most comprehensive global information privacy community and resource. Founded in 2000, the IAPP is a not-for-profit organization that helps define, promote and improve the privacy profession. More information about the IAPP is available at iapp.org. What We Offer Working at the IAPP is an opportunity like no other. In addition to a competitive compensation package including base salary, bonus and a full range of benefits, the IAPP offers a creative, supportive and flexible environment. Other perks include casual dress, a dog-friendly office, summer hours, and sabbaticals after seven years of service. We work in a “get-stuff-done” culture that values respect, personal and professional growth, and an entrepreneurial attitude. We have been named to Business NH Magazine 's Hall of Fame for “Best Small Companies to Work for in NH.” Want to be part of our dynamic and rapidly growing organization? View more information about all of our open positions on our website: iapp.org/careers.
    $40k-50k yearly est. 60d+ ago
  • Customer Service Coordinator

    Installs LLC 4.0company rating

    Customer support specialist job in Westbrook, ME

    Job DescriptionReady to Deliver Exceptional Service? Join CRST as a Customer Service Coordinator supporting home solutions. If you're a strong communicator with a background in logistics customer service - and thrive on problem-solving and building positive relationships - we want to hear from you. How You'll Work Location: Onsite - 84 G WARREN AVE Westbrook , ME 04092 Schedule: Monday-Friday (8:00 AM-4:00 PM) Reports To: Manager - Warehouse Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $20.00-$21.00 per hour. A final offer amount will depend on factors such as prior relevant experience, skills, and location. Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. About the Role As a Customer Service Coordinator, you'll be the first point of contact for customers and installers - managing inquiries, resolving issues, and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience, as you'll handle scheduling, rescheduling, order updates, installer escalations, and follow-up calls while maintaining strong communication across customers, and CRST's internal teams. From performance tracking to problem resolution, you'll help deliver on CRST's promise of safe, reliable, and responsive service. What You'll Do Answer inbound calls from customers and provide timely information and support Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders Receive warm leads and process product sales quickly and accurately Record, track, and escalate issues to managers when necessary Manage service orders, upload documentation, and update the systems with accurate information Perform daily tasks including inventory scans, service order updates, and paperwork completion What Great Looks Like Calm under pressure and able to manage multiple customer needs at once Clear, empathetic communicator who listens and responds effectively Detail-oriented with strong follow-through on documentation and service updates Positive, team-first attitude with a focus on solutions Driven to meet service-level expectations and customer satisfaction goals Qualifications Required High school diploma or GED Proven experience in logistics customer service (transportation, distribution, or related industry) Strong communication skills, verbal and written Proficiency in data entry and customer management systems Preferred Associate degree or equivalent experience Experience supporting a large national client in logistics or service coordination Skilled in handling escalations and conflict resolution in high-pressure environments Bilingual is highly preferred Why CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and customer satisfaction. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results. The CRST Core Values Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities EEO Statement CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. Let's Build Something Great Apply today and join a team that supports customers with excellence. Your opportunity to deliver exceptional service starts here.
    $20-21 hourly 7d ago
  • Specialty Pharmacy Care Coordinator - Portland, ME

    House Rx

    Customer support specialist job in Portland, ME

    We're looking for an On-Site Specialty Pharmacy Care Coordinator in Portland, ME to help us make specialty medications more accessible and affordable for patients. Keep reading to learn more about the role, our team and why House Rx is the right next step in your career. About the Role As a pivotal member of the House Rx team, you will work closely with specialty care clinics and the House Rx team to improve the specialty pharmacy experience for patients and their caregivers. This is an onsite role at an office location in Portland, ME. What You'll Do Complete prior authorizations Source financial assistance on behalf of patients Process pharmacy claims Coordinate medication dispensing and shipping Improve the patient experience by answering questions and requests Act as a liaison between the patient, their provider and the pharmacist About You You have mastered all the core pharmacy technician skills, such as processing claims and dispensing medications, and are ready to expand your career You are comfortable engaging with patients, providers, and all members of the care team both in-person and over the phone You have experience navigating specialty medication benefits investigation, prior authorization, and financial assistance You are excited about working in a start-up environment and helping to build workflows and processes from the ground up You enjoy learning new technologies and are proficient in some common pharmacy software systems (QS1, ComputerRx, PioneerRx, WAM, etc). Bonus points if you have worked in EMR systems (EPIC, Cerner, NextGen, etc) or specialty pharmacy systems (Therigy, Asembia1, ScriptMed, etc) You are familiar with specialty medications, including medications used in autoimmune, endocrinology, and oncology. Willingness to learn therapeutic areas you are not familiar with is great You are a creative problem solver interested in positively impacting each patient's pharmacy experience You are an initiative taking individual contributor who can also promote teamwork and collaboration amongst colleagues Pharmacy technician, licensed practical nurse or similar licensure as may be required in the applicable state Technician registration or licensure in State of employment, national certification as CPhT is preferred You may have the opportunity to travel to our client sites 10-15% of the time Excited about the opportunity, but worried you don't meet all the requirements? Apply anyway, and give us both the chance to find out. Expected Hourly Rate: $22/hr - $32/hr This range represents the low and high end of the anticipated base salary/wage. The actual base salary/wage will depend on several factors, including experience, knowledge, and skills. Actual compensation packages may include other elements equity, paid time off and benefits. Why You Should Join Our Team A career at House Rx offers the chance to work with a talented group of entrepreneurs, healthcare professionals, and technology builders who are passionate about improving specialty care and making it easier for patients to access the medication that they need. At House Rx, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll find a culture that supports open communication, embracing failure as a learning opportunity, and always being open to new ideas-no matter how radical. We are a remote-first company, however some pharmacy operations roles require onsite clinic presence. We're committed to creating a positive and collaborative culture to achieve our mission, all while supporting our team members in all aspects of their lives-at home, at work and everywhere in between. In particular, we offer: Paid time off Generous parental leave Comprehensive healthcare, vision and dental benefits Competitive salary and equity stake We're backed by forward-thinking investors committed to transforming healthcare, including Bessemer Venture Partners, First Round Capital, Khosla Ventures, Maverick Ventures, 1984.vc, and Character.
    $22-32 hourly Auto-Apply 60d+ ago
  • Care Coordinator (FT) Dover, NH

    Waypoint New Hampshire 4.1company rating

    Customer support specialist job in Dover, NH

    Waypoint is seeking a compassionate, dedicated Transitional Living Program (TLP) Care Coordinator to support young adults ages 18-21 who are experiencing or at risk of homelessness - including those who are pregnant or parenting. This role is an incredible opportunity to help youth find stability, develop independence, and build a brighter future. As a TLP Care Coordinator, you'll work across both the Transitional Living Program (TLP). You'll provide case management, mentoring, and advocacy grounded in Positive Youth Development, Trauma-Informed Care, and Harm Reduction principles. Every day, you'll walk alongside youth as they navigate housing, education, employment, and parenting - fostering empowerment, belonging, and hope. What You'll Do Provide individualized case management and life-skills coaching to youth in the program. Support access to safe housing, education, employment, and community resources. Help young parents strengthen parenting skills and family stability. Collaborate with a caring, multidisciplinary team to create meaningful change. Build trusting relationships that inspire confidence, growth, and resilience. What You'll Bring Bachelor's degree in social work, human services, psychology, or related field - or equivalent experience and lived expertise. 1+ year of experience supporting youth and/or young parents facing homelessness, substance use, domestic violence, incarceration, or mental health challenges. Understanding of resiliency, trauma-informed care, positive youth development, and harm reduction. Knowledge of parenting education, early childhood development, or family systems (preferred). Flexibility, empathy, and a collaborative mindset. Valid driver's license, reliable transportation, and required insurance coverage. Ability to pass all background checks (no history of abuse, neglect, or exploitation). At Waypoint, we believe in the power of human connection to change lives. If you're passionate about supporting youth through life's transitions and helping them realize their potential - we want to meet you! Apply today at *********************** and become part of a mission-driven organization dedicated to strengthening New Hampshire's families and communities.
    $45k-62k yearly est. Auto-Apply 45d ago
  • Personal Care Coordinator MHRT-1/CRMA

    Crossroads for Women, i

    Customer support specialist job in Windham, ME

    Are you interested in and passionate about helping support women in their recovery process? Crossroads is looking for you! We are seeking passionate Residential Support Workers to support women in recovery from substance use disorder in our women's residential treatment program. Qualifications: Valid Drivers License MHRT-1 or CRMA 40 hours Highschool diploma or equivalent CPR/First Aid or the ability to become certified Minimum of 1 year experience within mental health or substance use field Responsibilities include, but not limited to: - Ensuring clients are safe and following program scheduling - Supporting healthy boundaries while maintaining a positive and healthy environment - Facilitating medication observation - Transporting and accompanying clients to regular appointments - Ensuring Crossroads policies and protocols are followed This position works under the supervision of the Program Manager and supports clients and performs routine technical tasks as needed, in accordance with established agency policies and procedures. Crossroads proudly supports professional development and growth for all employees interested in learning more about substance use and co-occurring disorder and addiction rehabilitation. Our competitive compensation package includes: Paid vacation - accruals starting after successful completion of your probationary period Paid personal/sick days - starting day 1 of employment 6 holidays 401K plan with an employer match Health/Dental/Vision Life insurance paid by employer Short term/ long term disability Continuing education and professional development allowances Eligibility for annual merit increase based upon performance If you are looking to join a dedicated group of professionals and are inspired to have a meaningful impact on people's lives, we invite you to apply for this opportunity!
    $35k-51k yearly est. Auto-Apply 33d ago
  • Customer Service Advisor - Portland

    Scrub-A-Dub Auto Wash Centers

    Customer support specialist job in Portland, ME

    Full-time, Part-time Description Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us. Responsibilities and Duties: Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash. Requirements Qualifications and Skills: The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate Grit - you'll be working outside in the cold and the heat Benefits: Employees average $17-20 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Average wage of $17-20 per hour, with wages and performance based bonus included Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free carwashes for your personal vehicle Growth potential at a fast growing company
    $17-20 hourly 60d+ ago
  • Care Coordinator

    Community Concepts 3.6company rating

    Customer support specialist job in South Paris, ME

    Are you interested in supporting clients through collaboration, advocacy, and compassion? We are hiring a Care Coordinator in our South Paris location. This position provides a full range of care coordination services and health promotion for clients enrolled in the Behavioral Health Home (BHH), travels to meet with clients/families/teams regularly, and is full-time 40 hours per week. ** $1000.00 Sign-on Bonus ** Essential Duties : Creates and manages plans of care, coordinating services, and supports and encourages clients to participate in working toward goals from plans of care Works positively and proactively with a team of professionals to contribute to a team-based approach to care through promotion of access to care, client/family directed care planning, addressing behavioral-physical health integration, and provides connections to community resources and social support services Communicates with clients, families, and collaborators in a clear, honest, and supportive manner that overall enhances the clients experience with their care services Ensures that documentation is accurate, timely, and meets regulations Benefits: Comprehensive benefits package including health, dental, vision, life, short and long-term disability Paid Time Off Paid holidays Retirement plan with agency contribution Mileage Reimbursement Desired Qualifications: Associate's Degree in Human Services or related field required Bachelor's Degree in Human Services or related field preferred Holds a valid MHRT-C Other Requirements: Pre-employment background checks: Maine Background Check Center (SBI, Direct Care Worker Registry, Maine and National Sex Offender Registry, fraud, and federal debarment), DHHS- Child and Adult Protective, and DMV must be completed upon offer of hire and as a condition of continued employment; valid driver's license and travel within the service area is required. Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.
    $31k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Relationship Specialist

    Dead River Company 4.8company rating

    Customer support specialist job in South Portland, ME

    “Turn Great Service Into Great Earnings" - Competitive Hourly Pay Plus Commission!” Company: Dead River Company Job Type: Full-Time/onsite About the Role: We're looking for a Customer Relationship Specialist to join our team! In this role, you'll connect with current and prospective customers by phone to build strong relationships, provide outstanding service, and recommend solutions that meet their needs. You'll play a key part in retaining customers, supporting account transitions, and promoting programs that make life easier for our customers. The Customer Relationship Specialist is responsible for building and maintaining strong customer relationships through both inbound and outbound calls with current and prospective customers. The primary objectives of this role are to strengthen existing customer relationships, retain accounts, and acquire new business using effective telephone sales techniques. The Specialist ensures customer satisfaction by accurately and promptly completing clerical and computer-related tasks, while consistently delivering exceptional service aligned with Dead River Company's Customer Guarantees and Performance Pledges. What You'll Do: Make outbound and receive inbound calls to promote Dead River Company's products and services. Listen actively, ask questions, and recommend solutions to meet customer needs. Document interactions clearly in our system. Manage customer moves by coordinating with both departing and new customers. Cross-sell services and encourage enrollment in programs like EasyCAP and EasyComfort. Handle account setup, payment processing, and other clerical tasks. What We're Looking For: 2+ years of experience in telephone sales (call center experience a plus). Strong communication and active listening skills. Proven ability to cross-sell products and services. Detail-oriented, organized, and motivated to achieve results. Flexible schedule (some evenings, weekends, or overtime may be required). High school diploma or equivalent. Why Join Us? Be part of a customer-focused, supportive team. Opportunity to grow and learn in a dynamic industry. Competitive compensation and benefits. At Dead River Company, we're committed to supporting our employees and providing opportunities for growth in a respectful, team-oriented environment. Join us in serving our customers and communities with integrity, dependability, and excellence.
    $27k-33k yearly est. 60d+ ago
  • Customer Experience Representative

    Gonetspeed

    Customer support specialist job in New Gloucester, ME

    Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn't wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future. And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. As a Customer Service Representative, you'll serve as the primary point of contact for new and existing customers. We do more than assist our customers, we deliver exceptional customer care experiences. In this key role, you'll develop and nurture strong customer relationships and deliver outstanding service. Every day, you'll support customers with service orders and billing analysis. You'll offer creative resolutions and connect your clients with the right products and services for their needs. PRIMARY DUTIES & RESPONSIBILITIES:Responsible for providing customer service for all customers. Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time.Experience in dealing with challenging interpersonal situations using flexibility to create positive change.Strong face to face, written and verbal communications skills.Experience diffusing difficult customer situations. REQUIRED EXPERIENCE & KNOWLEDGE:Two years of experience in direct or related industry.Associate degree in business or a combination of education and experience.Interact with complex database and management systems supporting customers. You'll thrive in this role if you're an effective communicator with excellent interpersonal skills. To be successful, you'll need to be familiar with bookkeeping practices and data management. If you're a detail-oriented problem solver with experience improving processes, this opportunity could be a great fit. GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability. Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.
    $30k-47k yearly est. Auto-Apply 11d ago
  • Customer Service Banker

    New Hampshire Mutual Bancorp

    Customer support specialist job in Portsmouth, NH

    MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail banking team. We are searching for a Customer Service Banker (Universal Banker) at our Portsmouth , NH branch. We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Hourly pay begins at $20.64 and is negotiable based on level of experience JOB REQUIREMENTS/DESIRED EXPERIENCE: High school diploma or GED Minimum one year experience in customer service and/or cash handling role Experience utilizing software applications to perform customer service duties Strong interpersonal and organizational skills Must be able to work rotating Saturdays Ability to travel between offices as required Prior bank teller transaction knowledge a plus but not required PRIMARY RESPONSIBILITIES: Maintains a working knowledge of banking products and services while promoting them to the customer Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry Responds to questions and resolve problems or concerns for customers effectively and efficiently We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! New Hampshire Mutual Bancorp (NHMB) is truly a unique and exciting organization - the first mutual community banking shared services organization of its kind found in Northern New England. NHMB provides the operational support for three premier independent mutual savings banks, MVSB, The Merrimack and Savings Bank of Walpole (SBW), and a financial advisory and trust company, NHTrust. We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $20.6 hourly Auto-Apply 36d ago
  • Customer Service Banker

    MVSB

    Customer support specialist job in Rochester, NH

    Job Description MVSB is seeking a motivated and experienced banking professional to join our award-winning customer service retail team. We are seeking a full-time Customer Service Banker (Universal Banker) at our Rochester, NH branch. We offer a competitive salary along with a comprehensive benefit package including but not limited to, medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team! Starting salary begins at $20.64 per hour and is negotiable based on level of experience JOB REQUIREMENTS/DESIRED EXPERIENCE: High school diploma or GED Minimum one year experience in customer service and/or cash handling role Experience utilizing software applications to perform customer service duties Strong interpersonal and organizational skills Must be able to work rotating Saturdays Ability to travel between offices as required Prior bank teller transaction knowledge a plus but not required PRIMARY RESPONSIBILITIES: Maintains a working knowledge of banking products and services while promoting them to the customer Demonstrates openness and willingness to switch between the teller and customer service positions as the needs arise Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry Responds to questions and resolve problems or concerns for customers effectively and efficiently We believe in building genuine partnerships that encompass top of the line customer service delivered by a culture of teamwork, integrity and excellence. We take pride in the communities that we serve! We are dedicated to providing challenging and rewarding career opportunities for our employees across the state. If you are looking for an opportunity to be part of an award winning team, we are interested in speaking with you! We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.
    $20.6 hourly 4d ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Customer support specialist job in Wells, ME

    We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. NO weekends, late evenings or emergency coverage after hours! CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette No weekends or late evenings! Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $28k-35k yearly est. Auto-Apply 8d ago
  • Automotive Mobile Service Specialist

    Bill Dube Ford Toyota

    Customer support specialist job in Dover, NH

    Job Description Join our dynamic team as a Mobile Service Technician. This full-time position offers the opportunity to spend most of your workweek on the road, performing basic maintenance and minor repairs at customer locations, with some time spent in our shop. Responsibilities: Perform basic maintenance and minor repairs on-site at customer locations. Travel to customers' homes or workplaces (dependent on location regulations) to complete scheduled maintenance and minor recall/warranty repairs. Utilize a fully equipped, brand new 2023 Ford Transit van, complete with oil supply, air compressor, power supply, and a full set of tools provided by Ford Motor Company, including all necessary power tools. Requirements: Basic technician experience and skills. Valid driver's license and a clean driving record. Ability to work independently and manage time effectively. Benefits: Ford factory training provided, with pay. All tools required for the position are supplied with the van. This role does not involve roadside assistance for broken down vehicles. Join us and be a part of delivering exceptional service directly to our customers' doors.
    $38k-71k yearly est. 18d ago
  • Reservations Sales Agent

    Cliff House Maine 4.2company rating

    Customer support specialist job in Cape Neddick, ME

    You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information. Flexible Schedule Benefits: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 5% Tuition Reimbursement Program Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year Responsibilities Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit. Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible. Collaborate with the Sales Department concerning group bookings. Act as the initial guide for the guest and their experience. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others. Excellent phone skills needed. People Person. The best part of serving others is creating experiences for them that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Needed Attributes Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-29k yearly est. Auto-Apply 60d+ ago
  • Dining Services Specialist

    Idexx Laboratories 4.8company rating

    Customer support specialist job in Westbrook, ME

    We are looking for a motivated Dining Services Specialist to join our team! This role involves food preparation, customer service and cashier responsibilities to ensure a smooth and enjoyable dining experience for our customer. If you're passionate about food service and enjoy interacting with customers, we'd love to hear from you! Shift - 1st Shift 5.30am - 2pm Monday - Friday What you can expect in this role Responsible for operating the coffee station and registers daily. Ordering coffee supplies such as cups, lids, and anything else associated with the station. Train as a Cashier with the ability to work at the register daily and ensure smooth flow of customers. Prepare and serve food as directed by the team lead and/or head chef. Responsible for stocking inventory on the shelves for resale and restocking shelves. Clean and maintain café equipment and machinery. Wash dishes as needed. Track workstation supplies in assigned areas; report re-orders to team lead as needed. Exhibit strong customer service skills, maintaining positive and professional working relations with customers, team members and members of other functional areas. Maintain a safe working environment and utilize all applicable safety equipment. Perform and maintain cleanliness and sanitation standards as established by supervisor. Utilize the correct processes to maintain quality products. Assist in inventory process and cost reduction efforts. Crosstrain in other work centers. Preferred Serve-Safe certification class and attempt the exam. Passing grade is a plus. What You Will Need to Succeed Understand and act in accordance with the IDEXX Mission and Values statements with a focus on quality and customer service Strong team player with the ability to complete daily goals in a quality focused organization Demonstrated ability to work both individually and as a team contributor Ability to work with minimal supervision and to make independent decisions when needed Previous experience in food services, hospitality or cashiering is preferred Strong customer service and communication skill Why IDEXX? We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement. Let's pursue what matters together. IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws. #LI-SO1
    $32k-37k yearly est. Auto-Apply 4d ago
  • Associate, Client Reporting - NH

    Jordan Company 4.3company rating

    Customer support specialist job in Portsmouth, NH

    Jordan Park provides investment management and financial advice to a distinct community of individuals, families, and institutions. Our clients have made extraordinary contributions to business, philanthropy, government, and society. Our team is composed of empathetic problem solvers with depth and diversity of experience. We embrace complexity and navigate challenges to empower clients to achieve their optimal outcomes. Our mission is to enhance lives and legacies. Associate, Client Reporting Portsmouth, New Hampshire About the Role Provide daily support to internal teams answering inquiries about account activity Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrections. Consolidate data from multiple sources and custodians Work closely with internal teams and 3 rd party vendors to develop and support reconciliations ensuring data accuracy Prioritize and context-switch effectively to complete simultaneous projects and audits, seeing each through to the finish line Proactively communicate project health and status to internal and external senior leadership Support the operational aspects of external account attribution/tagging in our portfolio accounting system (Addepar) and assist with periodic data audits and checks across all funds and accounts Provide support and oversight for our relevant 3 rd party vendors About You BS in Accounting, Finance, Economics, Mathematics, or equivalent work experience 3-6 year's experience in back/middle office within the finance industry (Wealth Management preferred); portfolio fund accounting, portfolio reconciliation, financial data and data mapping Fundamental understanding of investment markets, securities, security data, and investment systems Experience working with both traditional and private assets and knowledge of private equity valuations and transaction bookings Enjoy working with and organizing large data sets Precise, organized, and highly accountable Enjoy taking on challenges and finding creative and efficient solutions Communicate effectively and collaborate with a broad range of stakeholders\ Discreet in handling sensitive and confidential information Work well both independently and as part of a team We are empathetic problem solvers and subject matter experts, committed to serving clients at the highest level of trust and partnership. Our hallmarks of responsiveness, availability, dependability, and competency are our highest priorities. Jordan Park is always seeking great talent. We are proud to be an equal opportunity employer, and we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability. We comply with the San Francisco Fair Chance Ordinance and will consider for employment qualified applicants with arrest and conviction records. For information about our privacy practices, including disclosures for California residents, please see our Privacy Notice Jordan Park is an SEC-registered investment adviser (RIA).
    $96k-124k yearly est. Auto-Apply 30d ago
  • Commercial Sales Support Specialist I

    Sigsauer 4.5company rating

    Customer support specialist job in Portsmouth, NH

    Job Description Commercial Sales Support Specialist I SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: **************** Position Summary: The Commercial Sales Support Specialist I is an entry level position that will support the fulfillment of the commercial business ranging from small orders to more complex contracts and projects. This role is responsible for decisions that impact resources, scheduling, contractual commitments, and customer satisfaction. They are the key link between customers and SIG SAUER. This position coordinates internally and externally to manage and support sales support functions while keeping our clients satisfied and engaged with our products and services. This position will collaborate with Finance, Sales and external parties such as dealers and distributors. FLSA: Exempt Job Duties and Responsibilities: Build a working knowledge of sales, order entry, customer service, and account management. Manage sales order execution from order entry to delivery, under supervision. Responsible for order entry and order management relating to monitoring customers' request dates and scheduled ship dates as well as holds on orders preventing shipments. Respond to incoming calls and e-mails for new orders, warranty claims, pricing issues, and general inquiries for all product lines. Interface with internal and external customers. Identify and analyze complex problems and communicate findings and solutions clearly to key stakeholders. Support field sales on a variety of tasks related to the sale and/or development of business. Review agreements, identify requirements, delegate to the appropriate business unit leads, and track deliverables. Collaborate with different team leaders in Sales, Customer Service, and Finance as partners to meet requirements of customers. Utilize several different programs to manage and book orders, research technical requirements and questions, process orders, and analyze sales and production data. Communicate order and account statuses to account managers and customers. Physically inspect orders as necessary with a strong attention to detail. Facilitate and participate in customer visits or events. Engage in Continuous Improvement projects and tasks. Participate in and sustain 5S Standards. Must follow all required Safety and ISO procedures. Miscellaneous duties as assigned. Education/Experience & Skills: High School diploma or equivalent required, Bachelor's degree preferred or equivalent combination of education and experience in sales, order entry, or customer service. Typically requires 0-2 years of work experience. Firearms and sport optics knowledge or demonstrated aptitude is highly desired. Excellent organizational and interpersonal skills. An ability to adapt to changing priorities and responsibilities working in a dynamic and fast paced business environment. Intermediate knowledge of Microsoft Word, Excel, and PowerPoint. Basic working knowledge of ERP customer service support software, Oracle preferred, or other CRM. Demonstrated ability to effectively prioritize multiple projects to manage on-time results and delivery. Self-motivated and customer focused. Highly adaptable professional with the ability to work well within a team environment. Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Ability to identify and analyze complex problems, and communicate findings and solutions clearly to key stakeholders. Working Conditions: Prolonged periods of sitting at a desk and working at a computer using a keyboard, mouse, and phone/headset performing repetitive tasks. Ability to open file cabinets, reach with hands and arms, bend, and twist, lift and move files. Ability to lift up to 25 pounds. Must wear required Personal Protective Equipment (PPE) where required to align with 5S standards. Safe use and handling of firearms and other products may occasionally be required. Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. Security Mandates Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.
    $50k-75k yearly est. 26d ago
  • Personal Care Coordinator

    Crossroads for Women, I

    Customer support specialist job in Portland, ME

    Job Description Are you interested in and passionate about helping support women in their recovery process? Crossroads is looking for you! We are seeking passionate Residential Support Workers to support women in recovery from substance use disorder in our women's residential treatment program. Qualifications: Valid Drivers License MHRT-1 or CRMA 40 hours Highschool diploma or equivalent CPR/First Aid or the ability to become certified Minimum of 1 year experience within mental health or substance use field Responsibilities include, but not limited to: - Ensuring clients are safe and following program scheduling - Supporting healthy boundaries while maintaining a positive and healthy environment - Facilitating medication observation - Transporting and accompanying clients to regular appointments - Ensuring Crossroads policies and protocols are followed This position works under the supervision of the Program Manager and supports clients and performs routine technical tasks as needed, in accordance with established agency policies and procedures. Crossroads proudly supports professional development and growth for all employees interested in learning more about substance use and co-occurring disorder and addiction rehabilitation. Our competitive compensation package includes: Paid vacation - accruals starting after successful completion of your probationary period Paid personal/sick days - starting day 1 of employment 6 holidays 401K plan with an employer match Health/Dental/Vision Life insurance paid by employer Short term/ long term disability Continuing education and professional development allowances Eligibility for annual merit increase based upon performance If you are looking to join a dedicated group of professionals and are inspired to have a meaningful impact on people's lives, we invite you to apply for this opportunity! Full time positions are open! Wednesday-Saturday overnights, 10pm-8am.
    $35k-52k yearly est. 13d ago
  • Customer Service Advisor - Biddeford

    Scrub-A-Dub Auto Wash Centers

    Customer support specialist job in Biddeford, ME

    Are you a people person? Do you love cars? New England's leading auto-wash company is seeking smiling customer service advisors to work in a fast-paced work environment. A 50+ year old family business, ScrubaDub is transforming the car wash experience in New England, and looking for new team members to grow with us. Responsibilities and Duties: Customer Education, Engagement and Sales: Greet every customer and advise them on best services and products for cleaning and maintaining their vehicle. Explain benefits and rewards programs while ensuring a positive customer experience with a friendly smile and helpful service! Cashier: Ring up customers while following ScrubaDub cash handling policies and register procedures for sales transactions. Store Operations: Maintain a clean and organized location. Complete necessary side-work and house-keeping items including cleaning the lot, and some basic maintenance work in the carwash. Requirements Qualifications and Skills: The ideal candidate is energetic, flexible and willing to work various shifts including nights and weekends based on the needs of the business. The ideal candidate has a passion for customer service, enjoys working in a fast-paced environment and is motivated by opportunity for growth and sales Good verbal & written communication skills preferred Basic computer skills to enter customer information as needed into our database Customer Service Experience and cash register experience is preferred but not necessary as we will train the right candidate Grit - you'll be working outside in the cold and the heat Benefits: Employees average $16-18 per hour with bonus and tips. Full-time employees are eligible for benefits. This position has opportunity for growth to management level positions. Other benefits include: Average wage of $16-18 per hour, with wages and performance based bonus included Health Insurance option for full time employees 401K Retirement plan with 3% employer match Free carwashes for your personal vehicle Growth potential at a fast growing company
    $16-18 hourly 60d+ ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Portland, ME?

The average customer support specialist in Portland, ME earns between $30,000 and $66,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Portland, ME

$45,000

What are the biggest employers of Customer Support Specialists in Portland, ME?

The biggest employers of Customer Support Specialists in Portland, ME are:
  1. Compunnel
  2. Safelite AutoGlass
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