Customer Service & Operations Support (BAC)
Customer support specialist job in Portland, OR
Join Our Team as a Branch Administrative Coordinator!
Are you a detail-oriented multitasker with a knack for keeping things running smoothly? Do you thrive in a dynamic environment where your organizational skills and proactive approach make a real impact? If so, we want you to be our next Branch Administrative Coordinator (BAC)!
Why You'll Love This Role:
Be the Backbone: You'll play a pivotal role in ensuring our branch operations run like a well-oiled machine.
Client Champion: Manage client tickets, handle service requests, and maintain accurate records in our CRM.
Support Hero: Provide essential support to our technicians and branch management, ensuring customer satisfaction and operational success.
What You'll Do:
Service & Technician Coordination:
Assign client tickets to technicians and assist with mapping, routing, and scheduling.
Handle incoming service requests via phone, email, or online portal.
Review daily reports, batch tickets, and ensure quality control.
Account & Billing Management:
Create and update client accounts, manage billing and invoicing, and handle collections.
Conduct monthly closing procedures and log service issues and requests.
Documentation & Compliance:
Ensure technician licensing is up-to-date and maintain compliance documentation.
Keep service binders organized and up-to-date.
Technical & Administrative Support:
Provide first-tier technical support for our logbook and customer portal.
Manage office supplies, equipment, and mail.
Branch Manager Support:
Assist with payroll, inventory management, and reporting.
What you'll get working here:
Salary: $20-25/hr to start (depending on experience) plus performance bonuses and sales commissions
On-the-job training and development
Pride in your work and the Sprague mission
A supportive team environment based on family values
Unlimited growth opportunities, with continuing education and leadership training
Benefits:
Health, Vision, Dental Insurance within 30 days of hire
401K after 1 year, with 100% match up to 3% plus 50% match up to 6%
Paid time off: Personal time available day 1, holiday and vacation time after 90 days
Childcare assistance and college savings plan
Ready to Make a Difference?
If you're ready to take on a role where your contributions are valued and you can grow with us, apply today! Join us in delivering exceptional service and ensuring our branch operates at its best.
Apply Now and Be Part of Our Success!
Requirements:
What We're Looking For:
Professionalism: A friendly and professional demeanor with a commitment to delivering uncompromising service.
Organizational Guru: Your attention to detail and ability to juggle multiple tasks will be key.
Tech-Savvy: Comfortable with CRM systems and basic technical support.
Proactive Problem Solver: You anticipate needs and tackle challenges head-on.
Team Player: You work well with others and support your team to achieve common goals.
Must haves for this job:
High school diploma or equivalent
Nice to haves for this job:
2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
1+ year experience in account management, credit & collections
Pre-Hire Screening Requirements:
5+ years Satisfactory Motor Vehicle Record
Criminal Background Check: Federal, State, County
5-Panel Drug Screen
All offers of employment are contingent upon a satisfactory motor vehicle record report that is checked annually.
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Detailed Job Description:
Position Title: Branch Administrative Coordinator - Portland Branch
Department: Operations
Reports to: District Manager
FLSA Status: Non-Exempt
EEOC Class: Administrative Support Workers
Salary: Range specific to branch, 3% annual bonus subject to annual goal
Position Summary:
The Branch Administrative Coordinator (BAC) plays a crucial role in ensuring the smooth operation of branch activities. This position is primarily responsible for managing client tickets, handling service requests, and maintaining accurate records in Sprague's CRM. Additionally, the BAC oversees account management, billing, and invoicing, while providing essential support to technicians and branch management. By efficiently handling administrative tasks and supporting branch operations, the BAC significantly contributes to customer satisfaction and the overall success of the branch.
Essential Duties & Responsibilities:
Service & Technician Coordination:
Ensure all clients tickets are assigned to technicians in Sprague's CRM, as outlined by Branch Management.
Assist managers and technicians with mapping, routing, and assignment of accounts and service calls; Post On-Call schedule.
Answer incoming service requests by multi-line phone, email, or online portal.
Review daily messaging reports (MTO) from prior day(s) regarding accounts & updates; reporting and/or acting on information as needed.
Conduct daily batching of tickets; Inspect and quality check technician reports and paperwork, resolve and escalate issues, and file records accurately.
Review call backs and after hours calls from clients; escalate and act on information as needed.
Account & Billing Management:
Create accounts and update records as new accounts are sold or modified.
Conduct account billing and invoicing activities, including special billing requirements, outbound collection calls, processing credit cards and cash payments, resending invoices, escalating payment issues to managers, documenting activities and agreements.
Conduct monthly closing procedures for Branch.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
Documentation & Compliance:
Ensure renewal and documentation of technician licensing; create & update smart pages.
Log complaints, service issues, requests, changes to scheduled service, ensuring customers, technicians, and managers are informed of actions required and taken.
File branch compliance documentation and maintain service binders.
Technical & Administrative Support:
Provide first-tier technical support for the logbook and customer portal.
Maintain and organize office supplies, equipment, and records; send & receive mail & deliveries.
Branch Manager Support:
Payroll: Review technician timecards and communicate corrections to Branch Manager.
Inventory: Order pesticides; track product and equipment inventory, manage orders, check-in and organize deliveries.
Reporting: Run, manage, and deliver reports according to schedule and audience.
Other duties as assigned.
Job Requirements:
High school diploma or GED
Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
Ability to navigate conflict, recommend options, and facilitate solutions that best serve the customer and the company's objectives and values
Ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines
Ability to adapt quickly and work effectively in a fast-paced office environment
Ability to perform effectively with minimal direction, self-direct work, and escalate problems to manager where appropriate
Attention to detail and ability to recognize and correct errors and inconsistencies
Ability and aptitude with Microsoft Office Suite, scheduling and mapping software, billing systems, and web-based portals and other technology necessary for successful day-to-day functioning in a business environment; ability to learn new software quickly.
Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
Preferred Qualifications:
2+ years experience in customer service roles, preferably in service-oriented industries such as HVAC, plumbing, retail, hospitality, or call-centers
Environment and Physical Demands:
Frequently sitting at a desk to operate a computer, telephone, and other office equipment
Constantly communicating with internal and external customers by telephone, in-person, and over email
Frequently walking, reaching, and/or stooping to access equipment and supplies
Frequently lifting up to 50lbs
Disclaimer:
W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.
Equal Employment Opportunity:
Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.
Compensation details: 20-25 Hourly Wage
PI16747ac0c38a-37***********9
Card Services Specialist
Customer support specialist job in Oregon City, OR
Ultimate Staffing Services is actively seeking a dedicated Card Services Specialist to join their client's team in Oregon. This role involves processing a high volume of card maintenance inquiries and ensuring exceptional service delivery. The ideal candidate will have a strong background in financial institutions and transaction processing.
Responsibilities
Process a high volume of card maintenance inquiries, including travel notices, debit card stop payments, CAMS/FICO alerts, special card order requests, and fraud alerts.
Manage the returned card process.
Handle a high volume of credit/debit card exceptions and GL transactions.
Assist employees via the Card Services phone line, internal service requests, and email, demonstrating exceptional service skills.
Review a high volume of card maintenance reports.
Ensure accuracy and attention to detail in all data entry tasks.
Qualifications
Experience working in a financial institution.
Proficiency in transaction/GL processing.
Card servicing experience is beneficial but not required.
High attention to accuracy and detail.
Extensive data entry experience, including moving notes, transactions, and posting GL transactions.
Required Work Hours
Monday through Friday
8AM-5PM
Benefits
The position offers a competitive pay range of $23 to $25 per hour - DOE
Additional Details
Ultimate Staffing Services is seeking candidates who are committed to providing top-tier service and support in a dynamic environment. This role is perfect for individuals with a keen eye for detail and a passion for the financial sector.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Sales Support Specialist
Customer support specialist job in Vancouver, WA
About the Company
The Sales Support Specialist plays a critical role in assisting the sales team to achieve revenue goals by providing administrative, operational, and customer support. This position ensures smooth coordination between internal teams and clients, enabling efficient sales processes and exceptional customer experience.
About the Role
This position ensures smooth coordination between internal teams and clients, enabling efficient sales processes and exceptional customer experience.
Responsibilities
Sales Operations Support
Prepare and process sales orders, quotes, and invoices accurately.
Maintain CRM systems with up-to-date client and deal information.
Track and report on sales metrics and pipeline status.
Customer Interaction
Respond to client inquiries promptly and professionally.
Assist with resolving order issues, delivery schedules, and product availability.
Administrative Tasks
Coordinate meetings, presentations, and follow-ups for the sales team.
Manage documentation related to contracts, pricing, and compliance.
Cross-Functional Collaboration
Work closely with marketing, finance, and logistics teams to ensure seamless execution of sales activities.
Support onboarding of new clients and ensure smooth handoff to account management.
Qualifications
Education: Bachelor's degree in Business, Marketing, or related field (or equivalent experience).
Experience: 1-3 years in sales support, customer service, or administrative roles.
Required Skills
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite.
Detail-oriented with a focus on accuracy and deadlines.
Preferred Skills
Experience in [industry-specific context, e.g., technology, manufacturing].
Ability to work in a fast-paced environment and adapt to changing priorities.
Problem-solving mindset and proactive approach.
Pay range and compensation package
Competitive salary and performance incentives. Health, dental, and vision insurance. Professional development opportunities.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
Clinic Call Center Specialist/Interpreter
Customer support specialist job in Portland, OR
Job Details Main Building - Portland, OR Full Time None $23.70 - $26.16 Hourly None Day Customer ServiceDescription
Outside In operates under a harm reduction-model and serves as a primary care home to a diverse population of clients including, but not limited to, those who are underserved, marginalized, low income, and experiencing homelessness. The Clinic Call Center Specialist is essential to our multi-disciplinary medical team. The Clinic Call Center Specialist manages a multi-line telephone and online communication for our Downtown and East medical clinics. This role also provides reception and appointment scheduling, conducts new patient registration including our patient education and orientation process, and assists with insurance (Oregon Health Plan) navigation. Bilingual Spanish & English is a
requirement
of this position.
This is a full-time position with benefits and is union-represented. Union membership is required.
Essential Duties
Call Center Coordination
Assist with training of Call Center staff;
Be an engaged team member of a Patient Centered Primary Care Medical Home care team;
Coordinate with back clinic staff to ensure accurate scheduling of appointments;
Answer phone calls and assist with phone system;
Patient/Customer service
Maintain an environment conducive to patient comfort and confidentiality;
Oversee patient communication and reception within our Call Center department;
Assist patients with registration process and Mychart navigation;
Provide referrals for clients to various community agencies as needed;
Verify insurance eligibility, benefits and copayments;
Screen qualified patients with applying for health insurance benefits through the Oregon Health Plan;
Care Coordination
Conduct health maintenance outreach calls;
Assist providers and back clinic staff with patient follow-up and care coordination;
Medical Information Management
Promote accuracy, and efficiency in scheduling process;
Daily data entry and troubleshooting of patient registration using EMR;
Participate in process improvement projects that pertain to role;
Meet personal/team qualitative and quantitative targets;
Qualifications
Technical Requirements:
Microsoft Office Suite (Word, Excel, Outlook)
Windows Server
Electronic Health Record systems preferred (EPIC)
Qualifications and Education Requirements
Bilingual spoken/written English/Spanish. Must pass language test with a score of Advanced-Low or higher.
Training or experience as a medical interpreter/translator. If don't have the qualification, you have the option of taking course training with a language test score of Advanced-Mid or higher needed later on.
Ability to handle crises & multiple tasks in high call volume environment.
Excellent communication skills.
Strong reception and administrative skills with high accuracy and attention to detail.
Able to work with people from diverse ethnic, cultural, gender, socioeconomic, and sexual preference backgrounds.
Able to work both independently and as a member of a team.
Medical office or medical terminology background ,
preferred
Medical Interpreter experience ,
preferred
Call Center Experience,
preferred
Working Conditions
This job is located in a standard medical office environment at our Downtown Portland Clinic located at 1132 SW 13
th
Ave Portland, OR 97205 and our East Portland Clinic located at 16144 E Burnside Portland, OR 97233.
Physical Requirements While performing the duties of this job, the employee is regularly required to sit and talk or hear for extended periods of time. The employee frequently is required to use hands and fingers to type, answer phones and forward calls. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 20 pounds.
Customer Support
Customer support specialist job in Vancouver, WA
Job Description
Global Security and Communication, Inc. of Vancouver, WA is looking for a full-time Office Admin to perform a variety of day-to-day administrative tasks while providing excellent customer service for our clients. This full-time admin position earns a competitive starting wage of up to $21-$25 an hour based on experience. This is a long-term position that offers plenty of advancement opportunities. If you're ready to take your career to the next level with a respected and sought-after company, look no further! Part-time considered for the right applicant!
ABOUT GLOBAL SECURITY AND COMMUNICATION, INC.
Global Security and Communication are committed to providing our customers with the highest level of technology for their security needs. We offer our customers home security, automation, business fire, CCTV, and security systems. Whether they're just looking for a system to protect their homes and loved ones or they're protecting 30,000 square feet of warehouse, we have the perfect system for them!
In addition to providing our customers with the best service possible, we are happy to be of service to our team! We have created a great work environment where our employees are given the space to grow, adapt, and improve.
BENEFITS
We are proud to offer generous benefits and perks that include medical, dental, and vision insurance. If this sounds like the right next step to take in your administrative career, keep reading to find out what we need from you!
MINIMUM REQUIREMENTS FOR AN OFFICE ADMIN
Excellent customer service and phone skills
Foundational computer skills, including data entry
Relevant experience is required
Finance and accounting experience preferred
Previous experience that is relevant and applicable to the position is preferred but not required. We are looking for someone who is self-motivated and can manage multiple tasks simultaneously without sacrificing quality or service.
THE DAY TO DAY FOR AN OFFICE ADMIN
As our Office Admin, we rely on you to help keep our office operations running smoothly by efficiently and accurately completing administrative tasks. Much of your day is spent answering phones, filing paperwork, and completing data entry. You are personable and friendly when answering and calling clients, and work hard to ensure you are attentive to their needs. Being positive and enthusiastic results in happy customers who enjoy working with us. You pride yourself on your multitasking skills and enjoy effectively managing multiple tasks at a time. At the end of the day, you are proud of the role you play on our team, and enjoy seeing your hard work pay off in the successful operations of our company!
THE NEXT STEP
If this sounds like the perfect administrative job for you, please feel free to apply using our easy initial 3-minute online application. This will put you one step closer to joining our team as our new Office Admin!
Location: 98663
Job Posted by ApplicantPro
Parent Engagement Specialist
Customer support specialist job in Lake Oswego, OR
Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!
What we offer: Lets look at what Dogtopia does for you.
Its always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales
Benefits for Full-Time team members
Now that we have the fun out of the way, lets get into the what you can offer us.
Day to Day Duties
Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopias Noble Cause
Understanding our Dogtopia-isms
The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like Its the Most Exciting Day Ever!
Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopias safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
Customer Service & Presentation
Maintains a neat and organized Front Desk team and area at all times.
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 Ss (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: *******************************************
#PM25
Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
Job Type: Part-time
Benefits:
Employee discount
Flexible schedule
Work Location: In person
Requirements:
Compensation details: 16.3-16.3 Hourly Wage
PI00738e8f49ae-31181-38875049
Parenting Call Specialist
Customer support specialist job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Coordinator
Customer support specialist job in Portland, OR
Job Description
Job Title: Member Services Administrator Full-Time | Starting at $18-$20/hr | M-F, 8am-5pm
Ready to jumpstart your career and build real-world skills that matter?
AMS is hiring a Member Services Administrator - the ultimate customer service and operations hybrid role. If you're great with people, thrive in fast-paced environments, and want a role where you're not stuck doing the same thing every day, this is for you.
Whether you're launching your career or making a move, this is a role where you can grow quickly, make an impact, and learn the ropes of a thriving industry.
What You'll Actually Do:
Be the Face & Voice of AMS: Answer high-volume calls and emails with a calm, helpful, professional tone - you're the first impression.
Problem Solve in Real Time: Listen, understand, and route people to the right place fast. It's like being mission control for customer happiness.
Create Calm from Chaos: Help keep files, mail, and online systems organized and running smooth.
Collaborate Cross-Team: Help schedule virtual meetings, support internal ops, and assist with special projects - you'll never be bored.
Be a People Pro: Whether you're chatting with homeowners, helping coworkers, or greeting in-person visitors, your empathy and professionalism will shine.
What You'll Get:
Training & Development - We'll teach you what you need to know and help you level up with real growth opportunities.
Career Pathing - Many of our team leads started in this role.
Actual Time Off - 10 paid vacation days, sick time, 10 holidays - your time matters.
Solid Benefits - Choose from 2 health plans (70% employer-paid), vision and dental (75% employer-paid).
Learning Support - After 1 year, get $500 annually to spend on education.
Retirement Plan - 401(k) with annual company match (after 6 months).
People-First Culture - Friendly coworkers, supportive leadership, and a culture that wants you to succeed.
Ideal If You:
Have customer service, admin, call center, healthcare, finance, or even retail/restaurant team lead experience.
Know your way around a computer and can juggle a few things at once.
Are calm under pressure and confident talking to all types of people.
Are ready to learn, grow, and build a career with long-term potential.
Why AMS?
We're not just a company - we're a team that values people. Our culture is built on respect, collaboration, and excellence, and we're looking for someone who wants more than “just a job.” If you're ready to show up, learn fast, and grow, we've got a spot for you.
Apply today. Your next chapter starts here.
Opal Engagement Specialist
Customer support specialist job in Portland, OR
Job DescriptionDescription:
Elder Pride Services Opal Engagement Specialist
FLSA Classification - nonexempt
Salary Grade - $24.50 per hour, 20 hours per week
Benefits - Paid time off and sick leave prorated by FTE. 403b with a 4% match after 90 days of employment, 11.5 Holidays. Discounts on Preschool, After School, and Summer Camp. EAP program. Fitness center on site.
Reports to - Director of Community Services
Worksite- The Opal Apartments 12691 NW Dogwood, Portland, Oregon 97229. Occasional required meetings offsite, most frequently at 1737 NW 26th Ave, Portland, Oregon 97210
Schedule - Monday to Friday between 9AM and 6PM. Occasional weekend and evening hours with notice.
Supervision - This position may supervise volunteers, but no supervision of other staff is required.
This position is union-eligible and is represented by ILWU Local 5.
Job Overview
This position will work collaboratively with other staff, volunteers, community partners, and funders, with the overarching goal of improving the lives of aging LGBTQ+ people. The Engagement Specialist for Elder Pride Services (EPS) at The Opal works both independently and collaboratively to enhance community engagement and enrichment for residents of The Opal through creative, engaging, and varied activities and programming.
The engagement services focus on helping residents stabilize their housing, improve their health, and reduce feelings of isolation through intentional community building.
Responsibilities and Duties
Key Responsibilities:
Plan, coordinate, and execute a vibrant calendar of culturally appropriate activities that support residents' physical, emotional, social, and cognitive wellness.Accommodate the interests and needs of residents in planning activities. Communicate with residents regarding activities and events.
Seek out opportunities and resources to elevate the program-volunteers, entertainers, community groups, and more.
Successfully engage residents in building community at the Opal, and connecting with the broader Friendly House and LGBTQ+ older adult communities. Provide a resident-centered approach to activities and community-building that promotes independence and autonomy.
Assist with planning and hosting special events in partnership with EPS staff, property management, and community partners.
Think outside the box, overcome obstacles, and inspire participation (even from those hesitant at first).
Collaborate with Opal Resident Services Coordinator to ensure resident's understanding of staff roles and responsibilities, and on activities of overlap, such as food pantry, resource events, etc.
Responsible for monthly newsletter, in collaboration with EPS Engagement Coordinator
General Responsibilities
Track and report on attendance and other metrics.
Ensure common areas are clean and orderly upon completing activities, programs and resident events.? Demonstrate responsibility for the safety of residents and property.
Develop positive relationships and work collaboratively with Elder Pride Services team members, Friendly House staff, Property Management, and community partners to enrich and support residents.
Actively participate in Friendly House All Staff, EPS Team meetings, and at least one FH staff committee.
Positively promote and encourage a supportive culture reflective of Friendly House's values, mission, and history.
Demonstrate responsibility for the safety of residents and property
Report any alleged or perceived abuse or neglect of an older adult to Adult Protective Services (APS).
Perform other duties as assigned.
Qualifications and Requirements
Associate's degree in social services, gerontology, recreation or related field OR two years of experience in activities planning and coordination, preferably working with older adults or LGBTQ+ people, OR a combination of education and experience.
Ability to approach different people and situations culturally appropriately, including effective communication with people from diverse backgrounds and lived experiences.
Knowledge of best practices and/or lived experience in the LGBTQ+ and/or aging community.
Excellent communication skills including active listening, verbal and written communication, and interpersonal skills.
Strong planning and organizational skills.
Dependable, reliable, and punctual.
Computer-literate with working knowledge of Microsoft Office, Publisher, Canva, and virtual meeting platforms.
Demonstrated use of professional judgement while providing services to vulnerable diverse populations.
Understand the importance and need to establish boundaries and can clearly communicate and uphold boundaries.
Self-Starter: Takes initiative, can start tasks independently, and demonstrates critical thinking skills.
Flexibility to adapt services and programming to meet resident and organizational needs.
Friendly House Non-Discrimination Statement
It is the policy of Friendly House to treat all people with dignity and respect. The agency prohibits discrimination based upon race, sex, religion, color, gender identity, age, national origin, marital or familial status, pregnancy, sexual orientation, citizenship status, military service, veteran status, housing status, source of income, political affiliation, union affiliation, physical or mental disability or other protected status in accordance with applicable law. In addition, we shall not discriminate against minority-owned, women-owned, or emerging small business.
Requirements:
Physical Requirements
Employee must be able to remain in a stationary position for extended periods of time (up to 30-50%), with the ability to move and traverse the office and work environment. Use hands/fingers to handle or feel. Operate the computer and other office equipment. Ascend stairs or walk on uneven terrain. May need to stoop, kneel, crouch, bend. The ability to see or observe detail at close range. May lift or move items up to 30lbs. May be exposed to smells, cold/heat, and outdoor environments.
If requested, reasonable accommodation will be made available to enable employees with disabilities to perform the essential functions of their job, absent undue hardship to Friendly House.
Private Client Experience Specialist - Portland, OR
Customer support specialist job in Portland, OR
Are you ready to join a team that is redefining client experience excellence? Come join JPMorgan Private Client as a Client Experience Specialist to help support a team that is dedicated to delivering unparalleled service.
As a Client Experience Specialist in the Firm's Consumer and Community Banking's division, you will be instrumental in delivering a high-touch client experience. In this role, you'll partner with our Relationship Managers to deliver on the JPMorgan Private Client value proposition by assisting clients with their banking needs, identifying opportunities to deepen client relationships, and supporting clients while obtaining loans. If you're passionate about delivering exceptional service while building relationships, come join our team.
Job Responsibilities
Provide clients with white glove service by delivering a seamless client onboarding experience, owning inquiries from start to finish and completing servicing requests as needed.
Support Relationship Managers in deepening client relationships by taking client inquiry calls, assisting with analyzing client's banking relationship and conducting business calls with Relationship Managers.
Develop expertise in deposit products to assist clients with day-to-day banking needs including identifying banking solutions for clients, preparing deposit sales presentations and knowing and verifying the identity of clients.
Manage the lending process by completing with loan application with clients, quoting rates, or sending pre-approval letters.
Assist Relationship Managers with marketing activities such as sending JPMorgan approved client gifts, coordinating open houses or inviting clients to events.
Leverage product knowledge and utilize every interaction to uncovering opportunities for deepening client wallet share and raising to the aligned Relationship Manager
Required Qualifications, Capabilities, and Skills
A minimum of two years of financial services experience.
Demonstrated experience delivering exceptional client service to an affluent client base.
Preferred Qualifications, Capabilities, and Skills
A bachelor's degree
Experience cultivating relationships through delivering Deposit Banking, Home or Business lending needs.
This role will report in the office on a hybrid schedule.
This role is eligible to participate in an incentive compensation plan that is paid on an annual basis. More details about total compensation and benefits will be provided during the hiring process
.
Dodd Frank/Truth in Lending Act
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.
In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorgan Chase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorgan Chase. Your continued employment in this position with JPMorgan Chase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.
Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorgan Chase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: *********************************************************************
Auto-ApplyClient Specialist
Customer support specialist job in Portland, OR
We appreciate your interest in employment with Barry's! Barry's is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (*****************). Barry's is the Best Workout in the WorldTM. Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that's as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. Please be aware that smoking is prohibited in all indoor areas of Barry's studios and corporate offices. About the Role Client Specialists are the first line of contact at all Barry's studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Specialists are key to developing lasting client relationships through providing superior hospitality and assisting clients with class selections, bookings, and questions; maintaining a clean studio; FuelBar orders; and merchandise purchases. Our Client Specialists are excellent communicators and positive brand ambassadors, helping convey memorable experiences for our clients. Their passion for Barry's is conveyed in every client interaction. We are looking for passionate, hard-working, reliable, team-oriented, and forward-thinking problem-solvers with outgoing interpersonal skills, a love for health, an excitement for our brand, and the desire to be a part of building a stronger Barry's community. This position encompasses the following responsibilities, each of which is carried out in equal measure: Front Desk, Facilities & Fuel Bar. What You'll Do Front Desk Responsibilities: * Client Experience: Understanding of hospitality principles & processes and ability to execute as part of the Barry's Client Experience *
Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service * Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry's brand * Establishing and maintaining Interpersonal Relationships: The candidate must develop constructive and cooperative working relationships with clients/staff, and maintain them over time *
Assist clients, building individual connections, and providing direction with any questions or concerns * Communicating with Supervisors, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner * Deliver first class client experience at all times * Ensure a clean and welcoming atmosphere at all times by assisting in studio cleaning, restocking, and upkeep as needed * Guide clients with regards to the latest studio promotions, membership discounts and/or special events * Maintain product knowledge for all studio retail operations *
Participate in all relevant training and development programs and meetings as directed by Operations leaders * Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements Fuel Bar Responsibilities: * Deliver quality protein smoothies and customer service in the Fuel Bar *
Handle pre-orders and orders on the spot, custom to each client's needs * Assist clients with questions and product selection * Complete client's orders in a timely manner utilizing a POS transaction * Maintain fuel bar department areas clean and sanitized * Follow departmental procedures for safety, proper food handling, and sanitation according to local, state, and federal health code regulations * Properly rotate merchandise in refrigerated coolers and department tables, paying special attention to spoiling goods according to company policy * Prepare various fuel bar goods following company recipes Facility Maintenance: * Prepare studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors * Support in cleaning and maintaining of locker rooms to brand standard as directed * Regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas * Conduct small studio repairs when appropriate * Laundry services, including collecting, washing, and folding towels * Adhere to daily and weekly cleaning and maintenance checklists Customer Service: * Ensure all existing and new clients are provided with the highest level of hospitality * Maintain client database and utilize information to increase client contact * Attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools Qualifications * Strong hospitality skills and alignment with Barry's Mission, Vision and Values. * Ability to work either a full-time or part-time schedule *
Full-time employees: Must be available for a minimum of 30 hours per week with minimal restrictions. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Part-time employees: Must be available for a minimum of 24 hours per week and minimum of 3-4 hours per available shift depending on state regulations. Must be available mornings, afternoons, evenings, inclusive of one weekend day (Saturday/Sunday) during studio operating hours, aligned with business needs. * Friendly, outgoing personality and enjoy social interaction * Exhibits enthusiasm for the studio and for the job * Must be a patient, courteous listener, able to show empathy * Responding to clients request with a can-do attitude * Cooperative manner with a focus on team culture. * Ability to prioritize and work within a fast-paced environment * Exceptional cleaning skills and a clear understanding of what constitutes a sanitary environment * Have an eye for detail and care for the studio's appearance and cleanliness * Work as a cohesive team with all Barry's staff members to ensure efficiency and effectiveness * Maintain a professional appearance and behavior * Demonstrate excellent communication skills * Candidates must be at least 18 years or older to apply
On Call Engagement Specialist
Customer support specialist job in Vancouver, WA
On call staff may cover day, swing or graveyard shifts at all of our facilities which include four full time shelters and Housing First facility. These temporary positions, in our low-barrier facilities, serve people who are experiencing houselessness. Staff for our Winter Hospitality Overflow (WHO) shelters work November 1st through March 31st. Shifts are 6:00 pm to midnight as well as the overnight shift seven days per week. These temporary positions, in our low-barrier shelters, serve people who are experiencing houselessness.
The On-call Engagement Specialist is responsible for creating a comfortable, safe environment for families and individuals who have been experiencing houselessness, some of whom are accessing services for the first time. Our programs are low-barrier. All staff and residents are expected to be kind and respectful towards each other and the property.
Major Duties and Responsibilities
Engage with families and/or singles through the transition from shelter to permanent housing. Provide referrals and assistance as needed.
Create a supportive environment by communicating with residents in a kind, friendly and encouraging manner.
Communicate and enforce rules and policies.
Communicate with the previous shift to receive pertinent information about residents, schedules, shelter activities, volunteers, etc.
Work as a team to ensure appropriate and complete client service.
Respond to crisis situations, disagreements, unattended children, medical emergencies, domestic violence.
Evaluate incidents of potential or actual conflict; determine and initiate appropriate course of action. Perform urgent and immediate first aid and/or CPR as needed.
Regularly inspect the shelter to maintain cleanliness, security and safety of residents, and to assure compliance with rules and regulations.
Assist volunteers and residents in meal preparation, service and clean up.
Network with social service agencies to provide information and referral services to the residents. Record observations and resident/shelter activities in daily log.
Enter all required information into HMIS (Houseless Management Information System) database Perform related duties as assigned.
Knowledge, Skills and Abilities
Knowledge, or the ability to acquire, of the needs and problems of the houseless, low-income, elderly, disabled or others with special needs; interview techniques to gather information from clients; crisis intervention techniques; and urgency basic first aid.
Ability to establish and maintain effective communication with a wide and diverse range of people, particularly the houseless; defuse and resolve potentially volatile actions of residents; coordinate house cleaning schedules and insure effective accomplishment of tasks; work independently for extended periods of time; read, interpret, communicate, and follow simple written instructions; complete routine forms and reports.
Work Environment and Physical Demands
The nature of the work involves working in a group living situation with low-income, people who are experiencing houselessness. Occasional first aid may involve exposure to blood and other bodily fluids. Proper training will be given.
Minimum Qualifications
One (1) years of direct experience providing human services to target populations such as houseless, low-income, elderly, or people with disabilities.
Two (2) years of college level course work with an emphasis in social or behavioral sciences and experience providing direct human services.
Computer skills including knowledge of Excel, Word, e-mail and the Internet. Knowledge or the ability to obtain the knowledge of the HMIS database. Possess or be able to obtain CPR and basic first aid certification
Parent Engagement Specialist
Customer support specialist job in Lake Oswego, OR
Part-time Description
Be a part of our team! Dogtopia, the industry leader in dog daycare, boarding, and spa services has immediate openings for energetic, organized, business-minded individuals that will be the first point of contact as Canine Concierge. We are looking to make 2 hires (PT). Candidates should LOVE dogs and be proactive in their development towards becoming better canine citizens - and, upon successful completion of training, can even bring their dog to work!
What we offer: Let's look at what Dogtopia does for you.
It's always bring your dog to work day!
Education in basic dog obedience and training
Fun, dynamic team culture
Career progression based on performance
Additional certification programs available
Competitive wages with flexibility in scheduling
Learn key skills related to customer service, teamwork, or even sales
Benefits for Full-Time team members
Now that we have the fun out of the way, let's get into the what you can offer us.
Day to Day Duties
Selling daycare enrollments
Leading tours of our facility
Booking Meet & Greet appointments on the phone
Making phone calls to leads
Following-up with Pet Parents and Dogs via phone and text
Posting to Instagram and Facebook
Using computer software including MS Office, iOS and more
Multi-tasking--delivering customer service while balancing needs of Canine Coaches in playrooms
Cleaning
Managing a POS system
Greeting EVERYONE that walks into Dogtopia!
Understanding Dogtopia's Noble Cause
Understanding our Dogtopia-isms
The Rules by which we, as DOGTOPIANS live by are:
We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever!
Clean and Safe Environment -to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia's safety and cleaning standards.
Inventory management of office supplies.
Communicates behavior modification plans to pet parents and any behavior challenges.
Customer Service & Presentation
Maintains a neat and organized Front Desk team and area at all times.
A self-starting individual with VERY STRONG organizational skills
Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Answering Phones, emails and questions from Pet Parents
Strive for high customer review ratings!
ENJOY your team! GROW your team! And PLAY to your fullest potential
As the Canine Concierge you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers. Please take a moment and watch this short video to learn more about the brand: *******************************************
#PM25
Qualifications:
Must love dogs
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills, along with customer tolerant
Ability to make/take phone calls while still assisting lobby
Must be comfortable with upselling
Job Type: Part-time
Benefits:
Employee discount
Flexible schedule
Work Location: In person
Salary Description 16.3
Reservationist Part-Time
Customer support specialist job in Portland, OR
TransdevinPortland ORishiring Part-Time Reservationists tointerceptcustomercallsandschedule transportation.We are seekingfriendly,customerservice-orientedpeople whoare dedicatedto safety. located at 2800 Nela Ave, Portland, OR 97210
Position requires 7-day per week availability. Department is open Monday - Friday 9a - 5p, and Saturday - Sunday 10a - 5p, 365 days per year.
Part-time employees generally work half-days, 3-5 days per week, including 1 weekend shift.
Transdevisproudto offer:
Competitivecompensationpackage with a starting rate of$20.76
Benefitsinclude:
+ Sickdays:5days
+ Holidays:12 days;8 standard
+ Otherstandardbenefits:401(k)retirementplan
Benefitsmayvarydependingonlocationpolicy.Theabove represents the standard Corporate Policy.Key Responsibilities:
+ Answercustomercallsand inputride informationusing a computerizedscheduling system.
+ Enternewcustomerinformation andchangesintothesystem.
+ Dataentry into spreadsheetsand databases.
+ Communicatelatevehicleserviceandverifying"NoShows"withcustomers.
+ Resolveservice-relatedcomplaints.
+ Createdailyroutemapsofthe reservations forthe drivers.
+ Otherdutiesasrequired.
Qualifications:
+ HighschooldiplomaorGEDrequired.
+ 2 yearsreservationistorcustomerserviceexperience.
+ Computerliterate
+ Excellentcommunicationandlisteningskills.
+ Mustbe able toworkshifts orflexible workschedulesasneeded.
+ SubjecttoaDOTdrugtestingandphysicalifapplicable.DOTRegulation49CFRPart40doesnot authorize the use of Schedule I drugs, including cannabis, for any reason.
PhysicalRequirements:
Theessentialfunctions ofthispositionrequiretheabilityto:
+ Sitforextendedperiods (upto5hours perday);occasionallywalkforshortdistances onpossible sloped ground or slippery and uneven surfaces
+ Pushandpullobjectsupto5pounds,occasionallythroughouttheworkday;liftmaterialweighingupto 10 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level
+ Must be able to hear, understand, and articulate verbal instruction from callers into typed data entry using a computer workstation requiring visual acuity and manual dexterity
+ Requires the use of a headset with microphone to communicate with callers
Reasonable accommodations maybe made toenable individuals withdisabilities toperformthe essentialfunctions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidateswithdisabilities.Ifreasonableaccommodationisneededtoparticipateinthejobapplicationorinterview process, please contact ************************************
Drug-freeworkplace:
Transdevmaintainsadrug-free workplace.Applicantsmust:
+ BeeligibletoworkintheUnitedStateswithoutrequiringsponsorshipnoworinthefuture(ifbasedinthe U.S.).
+ Successfullypassa pre-employmentdrug screen.
AboutTransdev:Cities,counties,airports,companies,anduniversitiesacrosstheU.S.contractwith Transdevto operatetheirtransportation systems, maintaintheirvehicleandfleets, and deliveron mobilitysolutions. TransdevU.S.employsa teamof32,000across400locationswhilemaintainingmore than17,000vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by ourpurpose.Transdev -themobilitycompany-empowers thefreedomtomoveeverydaythanks tosafe,reliable, and innovative solutions that serve the common good. Find out more at ******************** watch an overview video at ******************* O5cv0G4mQ
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Thephysicaldemandsdescribedhereare representativeofthosethatmustbemetbyanemployeetosuccessfullyperformtheessentialfunctionsofthis job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
TransdevisanEqualEmploymentOpportunity(EEO)employerandwelcomes allqualifiedapplicants.Applicantswillreceivefairandimpartialconsideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, genderidentity, sexual orientation,religion or other legally protected status.
Californiaapplicants:PleaseClickHereforCAEmployeePrivacyPolicy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Part Time
Req ID: 5736
Pay Group: EB6
Cost Center: 423
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.
Community Engagement Specialist
Customer support specialist job in McMinnville, OR
Location: Local Hybrid: Local to the McMinnville, OR area, with flexibility to work both remotely and/or in-person at YCCO's office in McMinnville.
Department: Health Plan Operations FLSA Status: Exempt
Division: Community Health Physical Strength: Light (L)
Reports To: Community Health Systems & Tribal Relations Manager Location: Local Hybrid
Supervisory Occasional Weekend
Role: No Work: Yes
About Us: Yamhill Community Care is a nonprofit coordinated care organization dedicated to managing the healthcare for Medicaid members, covered under the Oregon Health Plan, in Yamhill County, as well as parts of Washington and Polk Counties. Our mission is to improve the quality of life of the communities we serve by coordinating effective care. Beyond healthcare, we also provide an Early Learning Hub, supporting families and children with essential resources and programs for early childhood development. Together, we're building a unified healthy community that celebrates physical, mental, emotional, spiritual, and social well-being.
Learn more about Yamhill Community Care: click here
Summary
The Community Engagement Specialist is responsible for developing and implementing contractually aligned community engagement strategies, including ensuring the collection of feedback from and sharing of information with the Yamhill Community Care (YCCO) service area community; overseeing a feedback loop between community input, YCCO staff and leadership, and the Board of Directors; and developing pathways for relationship development within the community.
Essential Duties
Serves as Administrator for the Community Advisory Council (CAC), ensuring compliance with all OHA contract-required activities and deliverables related to the CAC.
Conducts a Community Health Assessment and continued assessment work throughout the community at least every five years in compliance with the YCCO contract and other accreditation opportunities.
Leads in the development, execution, and maintenance of community engagement strategy for YCCO.
Support and engage with federally recognized Tribes, sharing resources and promoting awareness of Tribal sovereignty.
Job Duties
Member & Community Member Engagement
Interprets YCCO contract, state rules and regulations, incentive metric requirements, Health Equity Plan, and other plan-related documents to determine member and community engagement strategy.
Performs community outreach and engagement activities to connect with Yamhill Community Care members and community members at large, including those who may experience health disparities.
Engages Spanish-speaking community members and Hispanic / Latinx culturally specific organizations as part of strategic outreach. Ensures linguistically appropriate activities and materials are prioritized.
Provides leadership, direction, and technical expertise to team, external partners, providers, and vendors as well as internal staff regarding member communication and engagement.
Conducts surveys, listening sessions, interviews, and other methods of soliciting input; analyzes and creates reports based on this feedback.
Collaborates with other departments to align and compile member outreach efforts.
Coordinates or supports community events to offer services, education, and connections.
Shares member feedback reports from sources like state member surveys, satisfaction surveys, and community engagement efforts with staff, committees, community partners, and community members.
Promotes trust-building and credibility with YCCO members as a whole and the community at large, including Tribes, rural populations, and communities from all different backgrounds and demographics.
Provides direct navigation services to members when appropriate as part of outreach and engagement activities, including but not limited to checking eligibility, providing screening and referral, conducting surveys, and offering resources.
Develops and maintains policies and procedures related to member and community member engagement strategy and best practices.
Completes assignments, monthly statistics, and all reports per Department guidelines.
Participates in the preparation and submission of regulatory and contract-required deliverables.
Oversees culturally adaptive, data-informed engagement methods.
Creates and informs internal initiatives informed by member input; completes feedback loop to ensure the community receives ongoing updates on input-informed initiatives.
Designs the member engagement social media strategy and engages with the community as appropriate on social media and other digital platforms.
Facilitates internal committees related to member and community member engagement.
Champions health equity and YCCO efforts to redistribute power and resources; recognizes, reconciles, and rectifies historical and contemporary injustices within the YCCO healthcare and social service systems.
Community Advisory Council & Health Assessment
Supports the Community Advisory Council, including material development, meeting planning tasks, ensuring language access needs are met, and coordinating technology.
Ensures meeting activities and materials are culturally and linguistically appropriate according to the CLAS Standards.
Ensures Community Advisory Council-led member education initiatives around preventative care.
Leads CAC, Oregon Health Plan (OHP) member recruitment activities in line with the CCO (Coordinated Care Organization) contract, state, and other regulatory requirements.
Supports required CAC-related contractually required reporting to OHA.
Participates in local, state, and national workgroups, collaboratives, and learning sessions as appropriate.
Develops strategies and plans to improve preventive care practices, population health, and address social determinant of health in the community.
Supports the development of collaborative Community Health Needs Assessment and Community Health Improvement Plan (CHIP).
Provides leadership in Community Health Assessment process development, maintenance, and reporting.
Supports maintenance and implementation of CHIP strategies related to member and community health.
Essential Department & Organizational Functions
Works to cultivate and develop inclusive and equitable services, and working relationships with diverse groups of employees, community partners, and community members.
Participates in the preparation and submission of regulatory and contract required deliverables.
Works closely with other YCCO departments, including Compliance to assist with audits, including the External Quality Review (EQR), as needed.
Proposes and implements process improvements.
Meets deadlines for completion of assigned responsibilities and projects.
Maintains agreed upon work schedule with punctual, regular, and predictable attendance.
Attends in person Annual Company Conference in Oregon; typically held in the fourth week of September.
Demonstrates cooperation and teamwork using a professional and respectful demeanor.
Provides cross-training on specific job responsibilities.
Meets identified goals that contribute to departmental goals.
Respectfully takes direction from Supervisor.
Performs other duties as assigned.
Knowledge, Skills, & Abilities
Knowledge of community engagement best practices.
Strong public speaking and presentation skills.
Timely and accurate production of stakeholder communications and presentations.
Knowledge of social determinants of health and their relationship to a person's overall health and well-being.
Excellent written composition skills.
Excellent organizational skills including the ability to handle multiple priorities and demands simultaneously in a dynamic work environment while maintaining high attention to detail and accuracy.
Ability to work independently, use sound judgment, anticipate next steps and be proactive as part of a diverse team within a Matrix (cross-department) or shared resources across departments work model with a spirit of cooperation.
Excellent computer skills, including Microsoft Windows, Word, Excel, and Outlook.
Ability to communicate both professionally and effectively in all forms of communication in a responsive, timely manner.
Ability to work in an environment with diverse individuals and groups.
Ability to remain flexible, positive, and adaptable.
Ability to work across the YCCO region and to work remotely, as needed.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential duties
Education & Experience
Required:
Minimum three (3) years of related personal and/or professional experience with community engagement, organizing, surveying, or advocacy.
Bilingual Skills (English / Spanish, Skills Pay available).
Familiarity with Yamhill County and surrounding areas.
Program experience working with the Medicaid or low-income population.
OR:
Any combination of education and experience that would qualify candidate for the position.
Preferred:
Bachelor's degree in Community Health, Communications, Public Health, Social Work, Public Administration, or related field.
Familiarity with Tribal history in Oregon, working with federally recognized Tribes, and/or background with Tribal or American Indian / Alaska Native culture and practices.
Certificates, Licenses and/or Registrations
This position does not require any certificates, licenses, or registrations.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl. The employee may occasionally need to lift and/or move up to 25 pounds.
This position operates in a professional office environment and requires frequent use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate.
This position may include occasional required or optional travel outside of the workplace, in which the employee's personal vehicle, local transit, or other means of transportation may be used.
Cold Calling Specialist
Customer support specialist job in Vancouver, WA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Join the Winning Team at Weather Built Homes!
Location:Onsite in Vancouver, WA
Schedule: Part-Time | MondayFriday, 8:00 AM 2:30 PM
Pay: $18$20/hour (based on experience) + Uncapped Bonus Opportunities
Were looking for a motivated Cold Calling Specialist to join our team! This role is 100% focused on outbound cold callingyoull be the first point of contact with homeowners, introducing our services and sparking their interest.
What Youll Do
Make daily outbound calls to homeowners
Introduce our company and services in a professional, friendly manner
Record clear and accurate notes from each conversation
Follow scripts and rebuttals while adding your own personality and style
What Were Looking For
Previous cold calling experience (required)
Strong communication skills and a confident phone presence
Comfortable handling objections
Self-motivated, reliable, and able to work independently
Someone who can let rejection roll off their back and persevere with a great attitude
What We Offer
Competitive hourly pay (based on experience)
Supportive team environment with training provided
Opportunities for growth within the company
If you have cold calling experience and love connecting with people over the phone, wed love to hear from you!
CUSTOMER SUCCESS EXECUTIVE
Customer support specialist job in Salem, OR
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly.
**The Main Responsibilities**
+ Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty
+ **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives
+ Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs
+ Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes
+ **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary
+ Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth
+ **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve
+ Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services**
+ Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins
**What We Look For in a Candidate**
+ Experience: 7+ years customer success or account management experience
+ Education Level: Bachelor's Degree or equivalent work experience
+ Experience in working with complex, Fortune 500, multi-divisional, international customer
+ Comfortable presenting, consulting, and advising at C-level and other executives
+ Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations
+ Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf
+ Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies
+ Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery)
+ Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector
+ Effective and confident decision making based on business and financial principles
+ Working knowledge of MS Office suite
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$86,825 - $115,763 in these states: FL
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
+ Benefits (****************************************************
+ Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340886
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Call center
Customer support specialist job in Wilsonville, OR
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Answer the Customers call in a friendly and professional manner
Establish and maintain good customer relations with both internal and external customers .
Diffuse difficult customer situations
Excellent oral & written communication skills
Ability to multitask effectively
Ability to work independently in a fast pace situation
PC and Systems knowledge (MS Office Suite including strong excel skills)
Must be able to handle multiple customer situations and temperaments while performing repetitive tasks
Experience:
1 year taking calls in a call center environment .
Education:
Minimum: High School Diploma or Equivalent.
Additional Information
$14/hr
3 MONTHS
Parenting Call Specialist
Customer support specialist job in Portland, OR
The Native American Rehabilitation Association (NARA) is a private non-profit that provides culturally appropriate physical & mental health services and substance abuse treatment for Native Americans, Alaska Natives and other vulnerable people. NARA offers a competitive benefits package of employer-paid health insurance, 12 paid holidays each year, vacation and sick day accruals, an employer-matched 401(k) program, and employer-paid STD/LTD and life insurance. Eligible NARA employees may have access to loan forgiveness under the Public Service Loan Forgiveness Program (PSLF).
NARA requires a minimum of two years sobriety/clean time if in recovery and all potential hires are required to pass a pre-employment (post-offer) drug screen and criminal background check. Our agency is fully committed to supporting sobriety and as such it is a requirement that all new hires agree to model non-drinking, no-illicit drug use or prescription drug abuse behavior.
EEO/AA Employer/Vets/Disabled/Race/Ethnicity/Gender/Age. Within scope of Indian Preference, all candidates receive equal consideration. Preference in hiring is given to qualified Native Americans in accordance w/the Indian Preference Act (Title 25, US Code, Section 472 &473).
We are mission driven and spirit led!
Job Description
Position Summary:
The Parenting Call Specialist provides telehealth support for parents and families, as well as resources, care coordination, patient support in maintaining housing, basic needs, and independent living skills, and crisis intervention. Works as a part of the Mental Health Team and in close collaboration with the Child and Family Team, NARA's Housing Services, medical services, and other NARA programs. The ideal candidate will have personal parenting experience and/or experience supporting children and youth in a school, daycare, or other setting.
Essential Job Duties:
· Provide phone and/or video support to parents, families, and the local community.
· Help parents and families navigate the care delivery system, including systems of health and behavioral health, housing, insurance and transportation.
· Assess suicide risk for callers and take necessary steps to ensure safety
· Provide parenting coaching using safe parenting interventions for common child and adolescent behaviors, upon request of the caller/caregiver.
· Monitor food and housing security
· Provide community support and resources to parents and families living with serious mental disorders that significantly affect their functioning in the community setting
· Assist with referral sources to help parents and families obtain benefits such as insurance and SS benefits, job training, housing, health care, socialization, child care, and other community resources
· Refer to appropriate mental health or addiction services as needed that address the parent's and family's needs
· Assist with connection to cultural resources, activities, and events, including finding resources for medical transportation, if desired
· Provide a warm hand off for consumers who are being referred out to resources
· Maintain logs and clinical records documenting support calls, follow-up, and outcomes
· Coordination of care - actively initiate and maintain communication and collaboration with all members of the parent's and family's support system and service team as permitted by the consumer
· Maintain appropriate documentation as required by agency policy and OARS, learn parent and family specific documentation in external systems as needed and approved
· Connect with parent and family community centers, resources, and disabled services public care delivery system as needed
· Participate in multi-disciplinary team meetings to coordinate care, including child and family behavioral health services and the child and family behavioral health initiative trainings.
Qualifications
· Credentialed as a QMHA or Peer Support Specialist through MHACBO required at time of hire, or ability to obtain qualification at hire.
· Previous experience with child and family services and/or Native American/Alaska Native populations strongly preferred.
· Ability to be credentialed as a peer support provider or recovery mentor would be considered an asset.
· Desire to serve children and families in a supportive capacity.
· Additional training around child and family services, culture, and knowledge of community resources and entitlement programs preferred.
· Understanding of common health and behavioral health issues for children and families.
· Ability to engage and interact positively with consumers to promote strengths and improve health and wellbeing.
· Initiative to communicate effectively in coordinating care.
· Excellent communication skills.
· Knowledge and skill in working in a multi-cultural environment.
· Good understanding of professional role and boundaries
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Coordinator
Customer support specialist job in Portland, OR
Job Title: Member Services Administrator Full-Time | Starting at $18 $20/hr | M F, 8am 5pm
Ready to jumpstart your career and build real-world skills that matter?
AMS is hiring a Member Services Administrator the ultimate customer service and operations hybrid role. If you're great with people, thrive in fast-paced environments, and want a role where you re not stuck doing the same thing every day, this is for you.
Whether you re launching your career or making a move, this is a role where you can grow quickly, make an impact, and learn the ropes of a thriving industry.
What You ll Actually Do:
Be the Face & Voice of AMS: Answer high-volume calls and emails with a calm, helpful, professional tone you re the first impression.
Problem Solve in Real Time: Listen, understand, and route people to the right place fast. It s like being mission control for customer happiness.
Create Calm from Chaos: Help keep files, mail, and online systems organized and running smooth.
Collaborate Cross-Team: Help schedule virtual meetings, support internal ops, and assist with special projects you'll never be bored.
Be a People Pro: Whether you're chatting with homeowners, helping coworkers, or greeting in-person visitors, your empathy and professionalism will shine.
What You ll Get:
Training & Development We ll teach you what you need to know and help you level up with real growth opportunities.
Career Pathing Many of our team leads started in this role.
Actual Time Off 10 paid vacation days, sick time, 10 holidays your time matters.
Solid Benefits Choose from 2 health plans (70% employer-paid), vision and dental (75% employer-paid).
Learning Support After 1 year, get $500 annually to spend on education.
Retirement Plan 401(k) with annual company match (after 6 months).
People-First Culture Friendly coworkers, supportive leadership, and a culture that wants you to succeed.
Ideal If You:
Have customer service, admin, call center, healthcare, finance, or even retail/restaurant team lead experience.
Know your way around a computer and can juggle a few things at once.
Are calm under pressure and confident talking to all types of people.
Are ready to learn, grow, and build a career with long-term potential.
Why AMS?
We re not just a company we re a team that values people. Our culture is built on respect, collaboration, and excellence, and we re looking for someone who wants more than just a job. If you re ready to show up, learn fast, and grow, we ve got a spot for you.
Apply today. Your next chapter starts here.