Customer support specialist jobs in Rapid City, SD - 78 jobs

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $22.41 - $28.01 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Design and deliver new hire training and ongoing development programs for call center staff. Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication. Conduct quality audits of calls and provide coaching to improve performance. Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies. Track performance metrics and adjust training programs to address gaps. Collaborate with supervisors and managers to align training with organizational goals. Support staff motivation and professional growth through mentoring and feedback. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent in General Studies Experience - 1+ years of Education Training Experience Preferred: Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40 Starting Pay Rate Range $22.41 - $28.01 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Healthcare Call Center Trainer is responsible for developing, delivering, and evaluating training programs for call center staff who handle patient inquiries, scheduling, insurance verification, and other healthcare-related services. The role ensures agents provide accurate, empathetic, and compliant service. Reports to the Call Center Manager. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Design and deliver new hire training and ongoing development programs for call center staff. Create and update training materials, manuals, and e-learning modules tailored to healthcare compliance and patient communication. Conduct quality audits of calls and provide coaching to improve performance. Ensure staff understand and comply with HIPAA regulations, insurance processes, and healthcare policies. Track performance metrics and adjust training programs to address gaps. Collaborate with supervisors and managers to align training with organizational goals. Support staff motivation and professional growth through mentoring and feedback. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent in General Studies Experience - 1+ years of Education Training Experience Preferred: Experience - 1+ years of Healthcare Experience; 1+ years of Revenue Cycle Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Servall Uniform & Linen Supply Join a Legacy of Excellence Over 100 Years of Trusted Service Servall Uniform & Linen Supply is a local, family-owned business that has proudly provided high-quality textile services and products to our customers for over a century. We serve a broad range of industries by offering a diverse selection of high-quality products, including floor mats, linens, paper products, and first aid supplies. Fostering a values-driven culture for our team members and supporting the communities where we operate. We offer competitive benefits and a positive work environment. Position Summary: We have a CSSR (Customer Service and Sales Representative) Service Driver opening and are looking for a team player who can deliver clean textile products to our customers on an assigned route and ensure their total satisfaction with our products and services. Compensation: Training Period: $750 weekly salary (typically 6 weeks). Post-Training: Commission-based salary structure, with earning potential up to (but not limited to) $65,000 annually. Additional Incentives: Commission-based bonus program. Job responsibilities include: Deliver clean textile products to customers. Perform product inspections. Ensure accurate customer orders. Follow-up on any changes. Look for new customers and sales opportunities while building existing accounts. The CSSR Route Driver may also be assigned other duties or be required to fill in other job positions as needed. Requirements and essential job functions include: Present a professional, positive appearance. Must be 21 (required for auto insurance requirements). Maintain a driver's license. Moderate to heavy lifting, not more than 100 pounds. Work in all weather conditions. Training is provided General work hours are Monday through Friday. Job qualifications include: High school diploma or equivalent required. Customer service or driver experience helpful. Benefits include: 401(k) Plan with Company Match Health Insurance Dental Insurance Vision Insurance Paid Time Off and Holidays Life Insurance Learning and Development Opportunities Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Servall Uniform & Linen Supply is an EEO/AA/Disability/Vet Employer.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40Starting Pay Rate Range $17.62 - $21.40Call Center Specialist I $17.62-$20.25, Call Center Specialist II $18.62-$21.40 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA - Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Job DescriptionBenefits: 401(k) matching Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative with State Farm Agent Matt McCormick, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to customer service Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Must possess or acquire insurance licenses including Property & Casualty and Life and Health. BENEFITS: Hourly pay Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) 401(k) Matching Valuable career-building experience

Job Description Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position. **All applicants will receive an online assessment immediately after applying. Incomplete assessments will not be considered further for this position.** Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Responsibilities Foster strong relationships with our customers to maintain a high level of client retention and product loyalty. Process customer policy change requests, complete Evidence of Insurance requests and take premium payments form clients. Handle all incoming claim calls from customers and make claims follow up calls. Document each customer contact.. Ask each customer for referrals and explain our referral program. Treat each customer contact as a cross and up-sell opportunity including financial products. Informs customers of promotions and new or upgraded products using prepared scripts. Respond to all inquiries, cancellation requests, and sales requests within a specified time frame. Requirements Property & Casualty insurance license preferred. Life & Health Insurance license preferred. Possess a genuine willingness to learn, be intuitive and resourceful and be coach able. Proficiency to multi-task, follow-thru and follow-up. Excellent Communication/interpersonal skills. Follow through and exceed current and prospective client expectations. Respond to all inquiries, cancellation requests, and sales requests within a specified time frame.

Job DescriptionBenefits: Competitive salary Paid time off Training & development Tuition assistance Bonus based on performance If you are motivated to succeed and see yourself thriving in this role, we would love to hear from you! Apply now to join the Kitterman State Farm team. Position Overview Are you outgoing and customer-focused? Do you enjoy working with the public? Would you like to be part of an award-winning team? If you answered yes, a career with Kitterman State Farm might be the perfect fit for you! Responsibilities Provide prompt, accurate, and friendly customer service. Respond to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarifications. Build and maintain strong customer relationships with timely follow-ups. Market our agency and State Farm products to meet customer needs. What we Offer Competitive salary guaranteed plus commission and bonuses 24 days of paid time off (including 16 vacation days and 8 company holidays) SIMPLE IRA retirement plan with 3% employer match Health insurance reimbursement Tuition reimbursement Growth potential and opportunities for advancement A supportive, positive, and winning team environment Requirements Excellent written and verbal communication skills Self-motivated and detail-oriented Proactive problem-solving skills Dedicated to delivering customer service tailored to individual needs Ability to work well in a team environment Strong interpersonal skills to relate effectively to customers Property and Casualty license (or ability to obtain one) Additional Information Salary is commensurate with experience. Please note: This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees must complete applicable licensing requirements and training. Acceptance of this role does not guarantee an agency position with State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees.

Riddle's Group, Inc. is looking for a detail driven, highly organized Inventory Control Associate to support our Outside Sales Division at our Corporate Headquarters in Rapid City, SD. This role is perfect for someone who thrives behind the scenes, enjoys working with data and product, and takes pride in keeping operations running smoothly. You'll play a key role in managing inventory, supporting sales teams, and ensuring our product samples and memo programs are accurate, timely, and well organized. Why This Role Matters You'll work closely with multiple departments, including Outside Accounts, Manufacturing, Factory teams, and management, making this a highly collaborative role with a direct impact on our sales and operations success. Why You'll Love Working at Riddle's Stable, growing company with a strong reputation and long-standing presence in the industry Collaborative, team-focused environment where your work directly supports sales success Variety in your day, no two days look the same, keeping the role engaging and fast-moving Opportunities to learn and grow through cross-training and exposure to multiple departments Office-based role with minimal travel, allowing for work-life balance Supportive leadership that values organization, accountability, and initiative Duties include, but are not limited to Manage salesman sample line inventories Order and tray new product samples Process weekly sales reports from sales representatives Replenish sold items and maintain inventory accuracy Maintain detailed inventory spreadsheets and assist with annual audits Manage memo programs for outside accounts Process initial memo assortments Conduct monthly follow-ups for sales reporting Process sales reports and coordinate returns Assist customers with outside vendor special orders Organize and prepare merchandise samples for tradeshows, customers, and photography Maintain and update departmental Excel spreadsheets Cross-train within the department to provide backup support as needed What We're Looking For Proficiency in Microsoft Office, especially Excel and Word Strong attention to detail and accuracy Excellent organizational and multitasking skills Solid data entry and administrative abilities Clear and professional written, verbal, and interpersonal communication skills Ability to adapt quickly and succeed in a fast-paced environment Associate's Degree or 2-4 years of equivalent related experience Benefits Riddle's Group, Inc. offers a competitive benefits package designed to support your health, financial future, and work-life balance: 401(k) Savings Plan with employer match Medical, Dental, and Vision Insurance Employer contributions to a Health Savings Account (HSA)v Flex Spending Account (FSA) and 529 College Savings Plan Company-paid training and development Paid Time Off (PTO) Paid Sick Time Parental Leave Work Environment Office-based position Little to no travel required If you enjoy organization, problem-solving, and supporting a dynamic sales operation, we'd love to hear from you. #riddles

Join our winning team! Americas Mailbox is looking for a full-time addition to our Customer Service department. Customer Service job duties include: The Customer Service Representative works under the Customer Service Lead. Job duties will include but are not limited to providing excellent customer service for our members and potential members, by answering phone calls and emails quickly and efficiently. They will also schedule reservations for the guest rooms and campground, greet walk in customers, assist with new member sign-up, and direct calls to the appropriate team or individual. Call center experience is helpful. Functions Receive all incoming calls quickly and with a helpful attitude, routing calls to the appropriate department or individual, or assisting members with requests or questions. Respond to emails and voicemails from customers or route those to the appropriate individual. Apply payments by phone to members postage account or renew their account. Answer questions from potential new members about service plans, how to open a new account, and required documents. Assist members with scheduling mail shipments. Schedule reservations for guest rooms and campground. Provide mail to walk in customers ensuring you are providing the correct mail to the member. Accept and properly process cash payments for reservations and sales. Other duties as assigned by management Employment Standards Attention to detail Organization and time management Analytical thinking Computer skills Excellent customer service skills Ability to multitask Verbal and written communication skills Dependability Ability to work independently and as part of a team. Benefits: Paid Time Off, 401(k) after 1 year, Optional Vision, Life and Accident Insurance About Americas Mailbox: Americas Mailbox provides mail forwarding, South Dakota vehicle registration, and vehicle insurance services for Rvers, full -timers, truckers, traveling nurses, and military. We also have on-site lodging and campgrounds with hookups

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: MedTech Sales Job Sub Function: Technical Sales - MedTech (Commission) Job Category: Professional All Job Posting Locations: Rapid City, South Dakota, United States, Sioux Falls, South Dakota, United States Job Description: We are searching for the best talent for Associate Clinical Account Specialist to be in Rapid City, SD territory. About Cardiovascular Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding business goals. Position Components Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, the ACAS will: Attend all portions of the ACAS fellowship training program without exception. Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training. Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem-solving focus during stressful interactions. Respond daily to requests by email and voicemail. Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers, site trainers, RBD) and other internal and external partners Responsible for following all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good condition. Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures. Qualifications: A minimum of Bachelor's degree is required by the hire date OR minimum of 2 years of related professional experience (engineering, or procedural hospital setting) is required with an Associate's degree OR a minimum of 1 year of EP mapping experience with an Associate's degree is required OR Graduate from an accredited academic program OR Industry prep school with a focus on EP with Bachelor's degree is required OR exiting a branch of the US military with an Associate's degree is required ** Priority given to candidates with Bachelor's or Master's degree in one of the following fields: Biology Biochemistry Cardiac Function & Interventional Technology Chemistry: Polymers/Materials Science Computer Science Engineering: Biomedical, Computer Science, Chemical, Electrical, Mechanical, General Engineering Health Sciences Kinesiology Informatics and/or Data Science Pharmaceutical Science Physics Technical Design: Industrial Design/Product Design A valid driver's license issued in the United States The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Will be required to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape. Advance-level computer skills, and the ability to multitask without the direct oversight of manager required The ACAS will be hired for a specific company sales area and relocation to that pre-identified sales area after completion of the ACAS Training Program is required. Please note: For the ACAS role, we do not offer work visa sponsorships and we do not accept OPT/CPT Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time. Here's What You Can Expect Application review: We'll carefully review your CV to see how your skills and experience align with the role. Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions. Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role. Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step. Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these. At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA Required Skills: Preferred Skills:

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ******************* Job Function: MedTech Sales Job Sub Function: Technical Sales - MedTech (Commission) Job Category: Professional All Job Posting Locations: Rapid City, South Dakota, United States, Sioux Falls, South Dakota, United States Job Description: We are searching for the best talent for Associate Clinical Account Specialist to be in Rapid City, SD territory. About Cardiovascular Fueled by innovation at the intersection of biology and technology, we're developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that's reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at *******************/medtech The Associate Clinical Account Specialist (ACAS) position is a 6-9 month training position for those with little to no electrophysiology (EP) experience. Upon successful graduation from the program, the ACAS will be promoted to a Clinical Account Specialist (CAS). As a CAS the candidate will provide expert clinical product and technical assistance and training to physicians and EP lab staff on the effective use of BWI's systems and catheter equipment (e.g., The CARTO System, associated software modules and RF generator) during case procedures within an assigned geography. The expectation that is that this work leads to meeting and/or exceeding business goals. Position Components Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and corporate Johnson & Johnson, procedures and guidelines, the ACAS will: Attend all portions of the ACAS fellowship training program without exception. Engage in dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during training. Understand the dynamics of an EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff. Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem-solving focus during stressful interactions. Respond daily to requests by email and voicemail. Drive collaboration and maintain consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. field trainers, site trainers, RBD) and other internal and external partners Responsible for following all company guidelines related to health, safety and environmental practices and that all resources needed to do so are available and in good condition. Responsible for adhering to company compliance with all federal, state, local and company regulations, policies, and procedures. Qualifications: A minimum of Bachelor's degree is required by the hire date OR minimum of 2 years of related professional experience (engineering, or procedural hospital setting) is required with an Associate's degree OR a minimum of 1 year of EP mapping experience with an Associate's degree is required OR Graduate from an accredited academic program OR Industry prep school with a focus on EP with Bachelor's degree is required OR exiting a branch of the US military with an Associate's degree is required ** Priority given to candidates with Bachelor's or Master's degree in one of the following fields: Biology Biochemistry Cardiac Function & Interventional Technology Chemistry: Polymers/Materials Science Computer Science Engineering: Biomedical, Computer Science, Chemical, Electrical, Mechanical, General Engineering Health Sciences Kinesiology Informatics and/or Data Science Pharmaceutical Science Physics Technical Design: Industrial Design/Product Design A valid driver's license issued in the United States The ability to travel related to this role is required. Must be willing and able to travel up to 40% overnight locally, regionally, and nationally. Will be required to maintain advanced clinical knowledge of cardiac ablation and cardiac imaging, technical knowledge of EP technology, advancements, and the business landscape. Advance-level computer skills, and the ability to multitask without the direct oversight of manager required The ACAS will be hired for a specific company sales area and relocation to that pre-identified sales area after completion of the ACAS Training Program is required. Please note: For the ACAS role, we do not offer work visa sponsorships and we do not accept OPT/CPT Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via *******************/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource. At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time. Here's What You Can Expect Application review: We'll carefully review your CV to see how your skills and experience align with the role. Getting to know you: If there's a good match, you'll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions. Interviews with the team: If you move forward, you'll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role. Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step. Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these. At the end of the process, we'll also invite you to share feedback in a short survey - your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. We're excited to learn more about you and wish you the best of luck in the process! #RPONA Required Skills: Preferred Skills:

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department CS Patient Call Center Scheduled Weekly Hours 40Starting Pay Rate Range $17.62 - $21.40Call Center Specialist I $17.62-$20.25, Call Center Specialist II $18.62-$21.40 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Call Center Specialist serves as the first point of contact for patients, families, and providers. This role ensures accurate information, empathetic communication, and efficient resolution of inquiries related to appointments, insurance, billing, and healthcare services. Opportunity for performance-based bonuses tied to quality, efficiency, and patient satisfaction metrics. This position reports to the Call Center Supervisor(s). Job Description Essential Functions: Answer inbound calls and respond to patient inquiries with professionalism and empathy. Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems. Verify insurance coverage and assist with billing questions. Provide accurate information about healthcare services, policies, and procedures. Document all interactions in compliance with HIPAA and organizational standards. De-escalate complex issues for resolution. Support outbound call campaigns (appointment reminders, follow-ups, patient satisfaction surveys). Maintain performance metrics including call handling time, quality assurance, abandonment rates, and patient satisfaction scores. Apply a systemic perspective to problem-solving, recognizing how call center operations impact patient care, compliance, and organizational efficiency. All other duties as assigned. Additional Requirements Required: Education - High School Diploma/GED Equivalent Preferred: Work Experience - 1-3 years Call Center Experience Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Possible exposure to blood, bodily fluids, or tissues. Job Category Revenue Cycle Job Family Registration and Scheduling Shift Employee Type Regular 15 Corporate Services Division Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department RCH Cardiac Services Cath Lab Scheduled Weekly Hours 24 Starting Pay Rate Range $35.60 - $43.75 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary The Cardiovascular Invasive Specialist assists the physician in performing invasive cardiovascular diagnostic and interventional procedures. One collects, interprets, and processes data for cardiac/peripheral vascular related procedures. One must be able to operate, troubleshoot, and manipulate highly technical equipment to obtain data for medical diagnoses. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Before the patient arrives in the room, prepares the procedure tray according to the Physician's preference and following sterile technique. Consistently and Positively works as a team member, helps coordinates the days schedule with all staff members in the lab to efficiently finish the days work load. Is accountable at work and completes the necessary training to safely work and troubleshoot technical equipment. Ensures the procedure and related supplies are billed correctly. Examines requisition for appropriate orders, exam date, indication for exam. Reprints corrected requisition. Maintains knowledge of updates relating to supply stock, equipment, and procedural processes as they present themselves from Physicians and vendors. Monitors, records, and documents procedure data with related paperwork: pressure tracings, EKG, and other procedural data. Documents and charges supplies with accuracy per use for each case involved. Participates in quality control/performance improvement in Cardiac Cath lab/Ep as evidenced by report logs. Establishes, maintains, and monitors the surgical environment to ensure that the potential for infection is reduced by proper sterilization, decontamination, and disinfection procedures. Provides for the delivery of patient care based on individual needs through the collection of health data and ongoing patient assessment with identification of problems and needs. Works cooperatively in assigned room to complete procedures and prepares for next case with minimal turnover time, as evidenced by observation of the surgical team. Promotes cooperative and efficient operation of the department (i.e., follows chain of command, cost containment, quiet environment), as evidenced by observation and feedback. All other duties as assigned. Additional Requirements Required: Education - Associates degree in Applied Science Certifications - American Registry of Radiologic Technologists (ARRT) Certification - Accredited University or accredited training professionals; or Cardiovascular Credentialing International (CCI) Certification - Accredited University or accredited training professionals; or Registered Cardiovascular Invasive Specialist (RCIS) Certification - Cardiovascular Credentialing International (CCI) Preferred: Experience - 1+ years of Cardiac Cath Laboratory Experience; 1+ years of Electrophysiology Experience Certifications - Advanced Cardiac Life Support (ACLS) Certification - American Heart Association (AHA); Basic Life Support (BLS) Certification - American Heart Association (AHA); Cardiovascular Technician (CVT) Certificate - Commission on Accreditation of Allied Health Education Programs (CAAHEP) Physical Requirements: Very Heavy work - exerting over 25 pounds of force constantly (67-100% of the time), and/or more than 50 pounds frequently (34-66% of the time), and/or more than 100 pounds of force occassionally (up to 33% of the time), and/or more than 100 pounds of force seldomly to move objects. Possible exposure to radiation and frequent exposure to contaminated needles and infectious body substances. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours. Job Category Clinical Care Job Family Clinical Support Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Description & Requirements Maximus is currently hiring for Bilingual Russian Customer Service Representatives to join our New York State of Health (NYSOH) team. This is a remote opportunity requiring residency within 100 miles of New York, NY. Every day, Customer Service Representatives (CSRs) at Maximus are entrusted to serve some of the most vulnerable communities by providing customer care to millions of New Yorkers who need to maneuver through complex healthcare plans. During these uncertain times we ensure that we are delivering the best outcomes possible for our clients and customers - ensuring every action is thoughtful, open, transparent, and done with integrity. To prepare you for this role, Maximus provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Why Maximus? - • Competitive Compensation - Quarterly bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to all forms of inbound and outbound contacts. - Track and document all inquiries using the applicable systems. - Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. - Respond to all inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate. - Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lift, carry, or otherwise move items weighing up to 25 pounds. - Work is constantly performed in an office environment. - Perform other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages. - Must be able to speak, read and translate in Russian and English fluently. - Residency within 100 miles of New York, NY is required. - Strong data entry and telephone skills. - Excellent organizational, interpersonal, written, and verbal communication skills. - Ability to perform comfortably in a fast-paced work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently. - Previous experience with computers, phone systems, and headsets preferred. - Previous experience in customer service preferred. Home Office Requirements: - Internet speed of 20mbps or higher required (you can test this by going to ******************* - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. #NYSOHPriority #NYSOHcsr #CSRLinkedInNYSOH #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 21.50 Maximum Salary $ 21.50

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionJob Title: Customer Service Representative Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities Greet/meet potential members, providing a great customer experience. Handle front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls and tours o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem. Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications Honesty and good work ethic Strong customer service skills Basic computer proficiency Physical Demands Standing and walking at least 75% of the shift Talking in person or on the phone at least 75% of the shift Must be able to lift to 50 lbs. less than 30% of the time. Benefits Dollars for Scholars Program Employee Appreciation Program Free Membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness

Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Primary Location Rapid City, SD USA Department RCH Transfer Center Scheduled Weekly Hours 24 Starting Pay Rate Range $16.57 - $20.71 (Determined by the knowledge, skills, and experience of the applicant.) Job Summary In a Transfer Center role the Specialist will be the single point of contact for facilities/providers requesting transfer to a Monument Health hospital. The Specialist obtains patient information critical to determining the appropriate Monument Health provider and level of care while coordinating phone call between the referring and receiving providers. In the patient placement role, the Transfer Center Specialist will be responsible for facilitating patient flow within Monument Health, balancing bed requests with priority of need. This position works closely with referring hospitals, receiving hospital, and internal Monument Health physicians and caregivers. The specialist must demonstrate skilled customer focus while coordinating patient transfer. Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include: *Supportive work culture *Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account *Instant pay is available for qualifying positions *Paid Time Off Accrual Bank *Opportunities for growth and advancement *Tuition assistance/reimbursement *Excellent pay differentials on qualifying positions *Flexible scheduling Job Description Essential Functions: Proficient in data entry, telephone systems with call recording, and / or Bed Management systems and office-oriented systems as required to support operations. Responsible for working to improve relations with referring providers while interacting with multiple departments in order to ensure quality care to patients. Facilitates communications with referring and receiving providers. Follows up with referring and receiving providers to gather feedback and ensure a seamless process. Acts as a customer service representative taking appropriate steps to meet the needs of all callers. Maintains accurate and timely documentation relating to all calls. Scans documents into patient record. Escalates issues and communicates appropriately with Transfer Center CRN and/or Director as appropriate. Demonstrated ability to handle multiple tasks and remain flexible. Demonstrates knowledge of regulatory requirements including EMTALA. All other duties as assigned. Additional Requirements Required: Experience - 1+ year clinical setting Education - High School Diploma/GED Equivalent Preferred: Certification - Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT) Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Job Category Nursing Job Family Nursing Support Shift Employee Type Regular 10 Monument Health Rapid City Hospital, Inc. Make a difference. Every day. Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.