Customer Support Specialist Jobs in Ridgecrest, CA

The Cement Technical Services Representative provides quality technical service functions to CalPortland's customer base in Southern California, Arizona, and Southern Nevada. This individual must be highly pro-active in order to maintain and/or create cement sales opportunities with contractors, state and county public works agencies, as well as customers. Benefits At CalPortland, were proud to offer a comprehensive, competitive benefits package that provides health and financial support to our most important resources: our employees. Your benefits are an important part of your overall compensation at CalPortland. Thats why we give you a wide range of benefits to choose from. All regular full time employees may enroll in a variety of health and welfare plans including medical, dental and vision plans. Other benefits include life insurance, disability coverage, employee assistance program, and retirement program. The company also has a variety of voluntary benefits for employees to choose from. Compensation $80K - $100K depending on experience Responsibilities Strong technical interaction with customers and potential customers, intra-company personnel, sales, and promotional and technical associations Become familiar with cement performance and quality, both chemically and physically at each location, where cement is produced or distributed Communicate customer problems, needs, and future opportunities effectively with sales and operations personnel Work with various agencies on specifications Provide technical updates and/or training to sales and operations personnel as needed Interact with the Central Laboratory personnel to perform customer service testing such as evaluation of their raw materials with our various cements or experimental testing of products Interact with management regarding cement quality, new products, changes in specifications, product uses, etc. Attend quality control meetings at cement plants and provide feedback to plant on customer quality needs/comments Travel required in CA, AZ, and NV Education Bachelor's degree preferred Requirements/Qualifications 7-10 years of technical services experience in the cement/concrete industry and/or construction materials industry Ability to spontaneously discuss industry, market and product knowledge in a variety of audiences Strong formal presentation skills Strong organizational and time management skills Self-motivated Ability to influence and drive decision-making as appropriate Strong analytical skills Team-player both internally and externally Mid-level skill level with Microsoft Office Software, i.e., Word, Excel, and PowerPoint Clean driving record (for last five years) Preferred: Experience with public entities (state, county, city governments, etc.) Background in construction and/or manufacturing of construction products Conditions of Employment Successful candidate must submit to post-offer pre-employment physical examination, drug/alcohol screen, and background check. Some positions require FMCSA regulated on-going drug and alcohol testing. #LI-AV1 #HP

Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care-locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care. The ecosystem approach" creates a unified focus among account management, medical, patient access and market access to engage local healthcare systems and identify opportunities to improve the patient experience. Through this matrix model, customers will now experience more coordinated and seamless care with digital-enabled support to bridge care gaps. In Otsuka's evolved customer engagement model, a Health Science Advisor (HSA) will engage HCPs through a variety of in-person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. Otsuka's Clinical and Scientific Specialists (CSS) will provide deep clinical expertise on-demand and will engage healthcare providers to offer personalized education on disease state, thought leadership and real-world evidence. These ecosystems are led by Ecosystem Leads and are grouped into regional areas. Regional Leads have significant autonomy to assess unique market priorities and customize decisions that reflect local customer needs. In the future, Otsuka will also shift to drive customer engagement quality, accountability, and cohesion between patients and healthcare providers. Ultimately, it is all about putting customers at the center of everything they do. The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content). Conducts proactive outreach to HCPs on topics such as: Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly) Ability to appropriately connect providers in real time to on-demand CSSs as questions arise Customer engagement: Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement Thought leadership: Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders Business planning: Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles Minimum Qualifications A minimum of 2 years pharmaceutical or medical device sales experience Must reside within commutable distance of 50 miles of the primary city in the sales territory Preferred Knowledge, Skills, and Abilities: Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems) 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment Clinical nurse or Advanced Practice Nurse (APN) experience highly valued The ability to work in an ambiguous environment undergoing transformation Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem Ability to assimilate and communicate complex clinical and product information Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply #LI-Remote Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Minimum $102,101.00 - Maximum $145,970.00, plus incentive opportunity: The range shown represents a typical pay range or starting salary for candidates hired to perform the work. Other elements may be used to determine actual salary such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. This information is provided to applicants in accordance with states and local laws. Company benefits : comprehensive medical, dental, vision and prescription drug coverage, company provided Basic Life, AD&D, Short-term and Long-term Disability insurance, tuition reimbursement, a 401(k) match, PTO allotment each calendar year, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

About the job Contract: Full-time, Permanent Reporting to: Warehouse Manager We are seeking a detail-oriented and experienced Customer Service Specialist to join our warehouse team. As a Customer Service Specialist, you will play a crucial role in supporting our warehouse operations by handling customer inquiries, processing orders, and ensuring customer satisfaction. This position is dynamic and requires a strong ability to multitask and thrive in a fast-paced environment. . Primary Responsibilities These responsibilities include the following, but are not limited to: Process orders for material or merchandise received through various channels, such as mail, fax, email, EDI, or telephone, originating from customers or company employees. Compile, sort, and meticulously verify the accuracy of data, while also maintaining detailed notes in our customer tracking system. Coordinate with customers, forwarders, and warehouse teams to ensure timely shipments and manage end-to-end customer accounts, including order fill, transportation planning, on-time delivery monitoring, exception management, and support for promotions, seasonal events, and new item launches. Provide tailored solutions, prioritizing customer needs throughout the process. Examine all shipment documents and inform customers of stock queries, shipment schedules, anticipated delays, and any additional information needed by customers using e-mail or telephone on a timely basis. Collaborates with warehouse and common carrier personnel to expedite or trace missing or delayed shipments. Compiles statistics and prepares comprehensive reports for management. Investigates overdue, damaged shipments, or shortages for customers and common carriers. Analyzes complaints, collaborating with designated departments for resolution. Manages, maintains, and reports customer KPIs weekly; provides backup support for all accounts other than primary. Adhere to communication procedures, guidelines, and company policies. Go the extra mile to actively engage with customers. Any other duties/projects as assigned by the reporting manager as per business requirements. Qualification & Skills required High School Diploma Organized, detail oriented and exceptional Problem-Solving Skills Minimum of 4 to 8 years experience in Customer Service in a Warehouse. Familiarity with warehouse management systems (WMS) Knowledge of preparing shipping documents, tracking shipments, and understanding warehouse documentation. Focused on delivering excellent service and maintaining customer satisfaction. Ability to prioritize tasks efficiently in a fast-paced environment. Excellent Communication and Problem Solving Skills

Serve as Operations specialists for Customer Support, Safety Operations, covering escalations and agent interface for Wearables. Responsibilities: Monitors the escalation queue and communicates with T3 agents to provide feedback on appeasements related to escalations, with guidance from the Safety Operations team. Develops reporting for customer support safety metrics in preparation for monthly updates on safety trends. Support Safety Operations with case summaries and customer support deep dives. Serve as operations specialist and point of contact within Customer Support product vertical for customer escalations related to safety claims for wearables. Assists Safety operations SMEs with updates to knowledge base articles and agent training, participates in relevant UAT testing for taxonomy updates related to safety enhancements in support processes. Experience: 3+ years of experience in customer support, biotech, or medical devices. 3+ years of experience in hardware operations. Experience working with internal, external, and/or regulatory body auditors (nice to have). Ability to communicate and review different data types (i.e. PII, SPII, MBD) in the organization (nice to have). Experience with common controls frameworks, risk assessments, vendor security / privacy assessments, continuous monitoring automation and risk tooling (nice to have). Skills: Customer Support Safety operations Education: Bachelor's degree or equivalent practical experience. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Ashik Email: ****************************** Internal Id: 24-26651

For over 45 years, Ramona Tire & Service Centers have been serving Southern California with honesty and integrity. Drive over to one of our 17 convenient locations for professional automotive service and new tires at reasonable prices. Experience the difference Ramona Tire makes the next time you need automotive services. The mission is to provide the highest quality customer service available anywhere. The Service Writer/Sales is responsible for selling and promoting all products and services offered by Ramona Tire by following the company's store standards and expectations. COMPENSATION: $72,000-$87,000 PER YEAR, varies upon experience Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers Other duties as assigned Employee Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation, Paid Sick Time, and 6 Paid Holidays Medical, Dental and Vision Insurance Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Qualifications: Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment. Must possess a valid driver's license; must pass pre-employment background and MVR screening. Ability to work a minimum of five days, including Saturday's Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Summary: The Sales & Customer Service Support Specialist will assist our commercial team in ensuring customers and prospects have a positive buying experience with Quick Books Purchase Order System. The position will be responsible for various customer acquisition and retention initiatives, including digital marketing and related follow-up, social media channel management, print advertising coordination, trade-show and conference coordination, sales metric generation in SAP and all related reports, sales team Customer Relationship Management (CRM) administration, market research and sales lead qualification along with various other customer facing engagements. The position will also function as the primary Customer Service Representative for the processing and management of orders for our sales territory. This position may also provide backup Customer Service responsibilities for other sales regions. Responsibilities [Managing strategic online initiatives: collaboratively designing and executing marketing campaigns from the idea stage through their execution and implementation Work collaboratively with our commercial team and various global stakeholders to monitor and evaluate online media and print campaigns to keep them fresh and effective Manage our Knowledge Digital Marketing platform; proactively engage storefront visitors in facilitating product data and related samples to ensure an expedited and successful journey through the ICOF Musim Storefront, resulting in new opportunities, downstream sales, and complete customer satisfaction. Coordinate administrative duties for the sales team, including assisting in the scheduling of client conferences and meetings, trade-shows, and related travel Generate and / or follow-up on sales leads, sample requests, and related opportunities as directed by the Commercial Team Support the Sales Team with customer pricing and related internal support requiring prompt attention from Business Management. Generate SAP reports for the sales team daily and as needed Help facilitate and administer sales team utilization of the company Customer Relationship Management (CRM) tool Order Management - Process initial PO, including order acknowledgment communication with the customer Liaise with Business Management to ensure submitted purchase order pricing matches the customer quotation and issue corresponding sales contract. Send allocation and order to appropriate ICOF America outbound logistics contact (Bulk group, warehouse coordinator, etc) Provide timely updates to customers on all submitted purchase orders Periodic contract review with Business Management, combine and update as requested Respond to customer questions and issues in a timely and efficient manner Maintain and update BP Master Data for all ICOF America customers, including, but not limited to, purchasing, receiving, and quality contacts Periodic reviews with the Customer Service Manager, CSR Team, and Business Management regarding weekly orders, any outstanding contract or order issues, etc. Liaise with the Sales team to ensure we deliver excellent customer service with the ability to provide dedicated attention when needed. Assist the General Sales Manager in the administrative management of the California office, including acting as a liaison with various vendors and office facility management Additional responsibilities as directed by the General Sales Manager. Qualifications An associate or bachelor's degree in business administration, Business Management, Advertising, Marketing or a related discipline is preferred Demonstrable experience in customer-facing positions and related responsibilities Experience with ERP and CRM facilitation software; SAP experience strongly preferred Working knowledge of Search Engine Optimization (SEO) tools and Google AdWords Working knowledge of LinkedIn, Twitter, and Instagram Time management and organization skills, including calendar management and the ability to multitask to complete projects and tasks efficiently and quickly Strong professional conversation etiquette, especially in person, written, and verbally when interacting with customers, vendors and company representatives Clear communication and the ability to explain concepts in simple terms when assisting customers through their buying experience with the company, especially when utilizing our digital platforms (website, LinkedIn, Twitter,) and referencing related product support collateral Must be able to use critical and creative thinking to identify customer acquisition and retention opportunities Quantitative skills: Must be able to quantify movement/progress through our Traditional and Digital Sales Pipelines and related promotional activities (advertisements and trade show activity) in the generation of new opportunities, which ultimately convert to new sales Must be proficient in Quick Books, Microsoft Office tools: Outlook, Word, Excel, and PowerPoint. Prior working knowledge of pivot tables is a plus Ability to work in an empowered team environment, including the ability to effectively communicate, share information, resolve issues, and give and receive both positive and negative feedback in a respectful and professional manner Insurance provided: Medical, Dental and Vision

Join Our Team as a Customer Support Specialist and Help Us Excel! Are you a tech-savvy professional who enjoys solving problems and helping others? We are currently seeking a Customer Support Specialist to provide top-tier support to our customers. This is an exciting opportunity to utilize your technical skills and contribute to customer satisfaction. Responsibilities Respond to customer inquiries and technical issues promptly Guide customers through troubleshooting steps and solutions Maintain and update customer support documentation Collaborate with cross-functional teams to improve products and services Participate in career development workshops and training Travel opportunities to assist clients across the US Identify patterns in customer feedback to suggest improvements Qualifications Strong understanding of technical concepts and troubleshooting Excellent verbal and written communication skills Proficiency with support software and CRM tools Ability to work independently and as part of a team High school diploma; degree in IT or related field is a plus Experience in customer support or technical assistance roles preferred Benefits Professional growth and advancement within the company Engaging team environment focused on success Participation in workshops and professional development programs Become an essential part of our customer support team. Apply now!

The Role: Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services. This is the right opportunity for you if you: Have a passion for 'the hunt' and winning customers Enjoy building and sustaining customer relationships Enjoy promoting an entire line of products because you truly believe in the products Truly love and understand basic selling concepts A Day in the life: Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profits Promote the entire line of NAPA products and programs to Wholesale Customers Work with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basis Identify specific needs of customers and align solutions with NAPA's offerings Work with manufacturer's representatives to improve program offerings and grow customer knowledge of lines Engage customers and keep them connected through all of NAPA's eSales programs Perform educational seminars, clinics and presentations on NAPA product lines and services Maintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephone What youll need: Prior experience in a Retail store or outside sales 2+ years of experience in a customer focused role and the ability to perform in a quota-driven environment Understand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenance Capability to present information in group meetings Valid driver license with no more than 2 moving violations in the last 4 years required And if you have this, even better: Bachelor's Degree Background in the Automotive Industry Why NAPA may just be the right place for you: Base Salary plus commission Salary is $53,600.00 annually Vehicle & Cell phone allowance Outstanding health benefits and 401K Stable company. Fortune 200 with a family feel Company Culture that works hard, yet takes care of employees Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps: Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Ernest is currently in search of a Client Coordinator (B2B Customer Service Rep) for our division located in Commerce, CA. This is a full-time position that offers a competitive pay rate, benefits, along with an amazing employee first culture. For over 77 years, Ernest Packaging Solutions has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself. When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people. Essential Functions Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations Keeps lines of communication open with Manager/Sales Personnel Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers Keep up to date information on customers Assist in maintaining assigned Sales Personnel's unshipped/unbilled report Qualifications Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry Working knowledge CRM management systems Thorough knowledge of outbound calling techniques and customer service measurements of success Demonstrated ability to communicate effectively both verbally and in writing Background with distribution methods, process improvement programs and procedures Limited product knowledge Work Location: In person

Qualifications: Must be highly organized and detail oriented Strong problem solving and follow-up skills Proficient with 10-key and must be able to type minimum 40 WPM Excellent written and verbal communication Ability to work independently and be part of a team Job Responsibilities: Perform high volume inbound and outbound customer support calls with an emphasis on balances 60 days past due and older Reconcile credit memos and pre-payments against open invoices Work cross functionally with internal stakeholders to resolve customer issues in a timely manner Maintain accurate customer records in ERP system Accountable for achieving monthly retention/collection goals Send account statement and dunning letters as required Perform additional assignments as directed by the Accounting Manager Preferred Customer Support Experience Benefits: We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. Additional training provided. SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing.

Family Auto Service strives to create a family-like atmosphere for our team, and our customers. We have been servicing cars and assisting drivers since 1976 making us your best choice for tires and service in San Diego. For over 40 years, we have been helping the drivers of the San Diego area keep their cars on the road. Our service team has over 50 years of combined experience maintaining a variety of makes and models of cars and trucks. The Sales and Service Advisor is responsible for selling and promoting all products and services offered by Family Auto Service and following the company's store standards and expectations. COMPENSATION: VARIES FROM $72,000-$87,000/YR DEPENDING ON EXPERIENCE Principal Duties and Responsibilities: Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques. Listen to and thoroughly document customer's concerns; inspect vehicle and refer to service history to accurately identify and verify customer's service needs. Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file. Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements. Provide customers with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customers with updates throughout the day on the status of their services. Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties. Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers. Track all new returns, core returns and warranty parts for individual customers. Other duties as assigned. Employee Benefits: Competitive Bi-Weekly Pay Tuition Reimbursement Paid Vacation and Sick Time 6 Paid Holidays Medical, Dental and Vision Insurance (Effective 1 st of the Month after Hire) Life Insurance (Company paid) 401(k) Retirement Savings Plan with Company Match Discounted Services on Personal and Immediate Family Vehicles Opportunity for Advancement! Qualifications: Prior experience as a Service Advisor is helpful, but not required. Professional appearance and proven ability to work in a process driven environment. Possess valid driver's license or obtain a valid driver's license within 30 days of hire date. Ability to work a minimum of five days, including Saturday's. Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

A leading Probate Law Firm is looking to hire a Client Relations Specialist/Intake Specialist, with a salary of up to $65K. The ideal candidate will excel at connecting with a variety of potential clients over the phone and be dedicated to delivering exceptional customer service. This role is perfect for empathetic, attentive individuals who thrive in a team environment. Strong interpersonal and communication skills are essential, as well as the ability to multitask, stay organized, adapt quickly, and maintain keen attention to detail. As a key member of the Client Relations team within the Marketing & Business Development department, you'll report directly to the Director of Marketing, playing an integral role in the firm's growth and success. *Bacherlor's degree a MUST If you or someone you know is interested in applying, please send your resume in Word (.docx) format to Kathy at for immediate and confidential consideration. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

GENERAL SUMMARY - BIKE EXPERIENCE REQUIRED Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a customer support professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience. The Customer Support Specialist will report to the Customer Support Manager and will have important customer facing responsibilities. The Specialist must have strong bicycle experience and possess strong problem solving abilities using our online customer support portal. They will be identifying customer needs, troubleshooting potential issues, and provide solutions to customer inquires. Additionally, this Specialist will help contribute best practices and customer support articles to improve the consumer experience. Candidates must be able to work independently in a remote team environment which includes high volume emails, Slack messaging, and Zoom calls. Strong bicycle experience required. Electric bicycle experience preferred. BENEFITS! High demand, high growth industry Discounts on electric bikes Potential to gain value e-commerce operations experience Responsibilities Provide customer support via email and phone utilizing our Customer Support Portal (Freshdesk) Troubleshoot technical bike issues Manage customer change orders including cancellations, refunds, and order modifications Update customers with production and shipping timelines Ad-hoc requests as needed Qualifications Strong bicycle knowledge (Electric bicycle experience preferred) Ability to problem solve and communicate directly with customers Comfortable answering phone inquiries for 8 hours Customer service experience Fast typing (50+ WPM) w/ comfort managing high volume email inboxes Experience with Freshdesk or Zendesk Experience with e-commerce and WordPress a plus

Our client is an organization dedicated to providing quality commercial transportation services to trucking companies and owner-operators alike. We are experts in administering comprehensive services, including DOT/FMCSA Safety Compliance Management, truck permits, and taxes, offering the best trucking insurance packages in the market, and securing top-paying loads while servicing your freight factoring services. Our client is seeking a high-energy Customer Service Coordinator to join their team. The representative will be the first point of contact for visitors at our office, giving exceptional customer service to our visitors. In this role, you will play an essential role in prescreening drivers for our customers by the regulatory guidelines of the FMCSA. Given the fast growth within this department, this role will serve as a stepping stone for a long-term career. Compensation: $23-$24/hr Availability: Monday - Friday, 8am - 5pm. Duties & Responsibilities: Greet and welcome visitors in a courteous and friendly manner, providing information to visitors about the company and its services. Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience. Respond promptly to customer inquiries professionally and courteously. Resolve customer concerns, issues, and complaints effectively and efficiently. Identify and recommend process improvements to enhance customer satisfaction. Maintain a positive and empathetic attitude towards customers at all times Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings Review of driver documentation required for proper onboarding Enter and verify client information in systems to ensure records are kept up-to-date Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers Manage and maintain a clean and organized reception area welcoming visitors Ensure security protocols are followed for visitor access Assist with other tasks as needed by the company Qualifications: Experience in customer service, preferably in the transportation industry Customer obsession mentality Data entry and documentation skills Excellent attention to detail; ability to perform repetitive tasks with a high degree of accuracy Demonstrate aptitude to learn quickly and be proactive Ability to multitask effectively Strong written and verbal communication skills Fully bilingual in English and Punjabi Experience with Microsoft Office (Microsoft Excel, Word) Interested in more jobs like this? Click Here CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. If you need assistance or an accommodation due to a disability, you may contact us at ****************** or 1+************ (ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy .

Introduction Demandforce, an Internet Brands company, is a leader in online marketing and communication software, empowering local businesses and enterprise-level clients to thrive in the digital age. We're seeking a Customer Success Specialist to join our Enterprise Team in El Segundo, CA. This role is ideal for someone who is hardworking, reliable, and passionate about technology and client success. Key Responsibilities Onboard new enterprise-level clients, ensuring a seamless and positive start with Demandforce. Monitor account health using Gainsight and proactively engage clients to improve their success. Conduct quarterly and annual business reviews, providing tailored recommendations for enterprise accounts. Lead renewal, save, and pre-cancel conversations to strengthen client retention. Build meaningful relationships, acting as a trusted advisor for high-value clients. Funnel referrals to the sales team to help drive company growth. Maintain detailed and accurate client records in Salesforce. Compensation & Growth Opportunities Base salary: $40,000/year ($19.23/hour). Bonus: $5,000 pending a review (paid quarterly). Advancement potential: Ability to advance quickly. Schedule: Hybrid, with 3 days/week in El Segundo, CA. Qualifications Strong communication and interpersonal skills with a consultative approach to account management. Reliable and hardworking, with a passion for helping clients succeed. Interest in technology and its ability to drive business success. Customer-focused mindset with the ability to proactively solve problems. Familiarity with Salesforce, Gainsight, or similar tools is a plus. Highly organized, with excellent time-management skills. If you're a tech-savvy, hardworking professional looking to make a difference, apply today to join the Demandforce Enterprise Team!

Solutions Center Representative I Reports To: Solutions Center Supervisor Directly Supervises: None Job Type: Full-Time Schedule: Monday-Thursday 8:00am-5:00pm, Friday 8am-5:00pm or 9:00-6:00pm (rotating shifts) Saturday 8:00am-4:30pm (rotating shift). Compensation: $19/hr.-$22/hr. Job Summary: Contribute to the Credit Union's key results and critical measures by displaying personal accountability in aligning job responsibilities with the organizations core purpose, core values, goals and objectives. Under general supervision and in accordance with Credit Union policies and procedures, this role is responsible for building member relationships through individual efforts at educating and advising members about products and services. Additionally, perform a variety of member contact functions to effectively meet the needs of members, including but not limited to: providing quality member service, demonstrating ability to identify opportunities and needs to effectively cross-sell products and services, respond to account inquiries, opening and closing of all membership and account types, performing account maintenance services, and troubleshooting complex account matters, and responding to loan inquiries, while ensuring to maintain confidentiality and security of member information. Essential job duties: Support the mission vision and values of the Credit Union. Meet and/or exceed individual cross-sell or sales goals, objectives, and service standards as established by the Credit Union. Support the achievement of contact center goals as established by the Credit Union. Adhere to policies, procedures, compliance, safety, and security as they relate to the job and work assignments. Maintain knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. Responsible for building member relationships which meet the expectations for members and standards for excellent member service and work performance. Actively take an interest in members' financial lives to assist in identifying opportunities and needs to effectively align with, or cross sell products and services that meet member needs. Actively promote marketing campaigns and promotions by educating members of their benefits and value. Engage in follow up communication as applicable to incoming service requests. Responsible for tasks associated with providing excellent service to members. Accurately present information on all deposit and loan products, ancillary services, and rate and fee information offered by the Credit Union. Actively answer and resolve routine member requests, inquiries, questions, or problems in a timely and professional manner. Accurately perform monetary and file maintenance transactions, including but not limited to transfers, check withdrawals, payments, loan advances, account record changes, and check orders. Accurately present information and perform tasks associated with opening sub-share account types, and ancillary services offered by the Credit Union. Engage in assisting and troubleshooting routine account matters, such as usual account and fraud situations, basic IRA inquires, standard Debit/ATM card resolution, and other routine or typical inquiries and requests. Perform clerical or administrative tasks that support the operation of the contact center. Promptly and accurately complete required reports and records, such as time card recordings, branch balancing reports, branch logs, and manual report tracking. Assist with mail in transactions, such as deposits, payments, and address change requests. Prepare documents or files for filing, scanning, archiving, or mailing. Non-essential job duties: Other duties, tasks and assignments as delegated from time-to-time. Within the employee's scope of authority, may provide support or assistance to co-workers, such as training employees in job related tasks, or providing approval or override support. Overtime hours may be required from time-to-time. Keep manager informed of area activities, problems, or potential problems. Participate in development and learning to increase knowledge and skills. Display initiative through proactive involvement, self-improvement, and by taking advantage of opportunities. Minimum Qualifications: Education: High School diploma, GED, or equivalent experience. Two-year college degree or equivalent preferred, or completion of a specialized coursework at a business or trade school. Experience: A minimum of one years' experience as a Call Center Representative, Member Service Representative or comparable position, at a full-service financial institution or experience in a related position in a related field. Proven success at exceeding goals and/or sales and service expectations. Knowledge, Skills & Abilities: Possess excellent customer service and sales skills. Possess excellent communication skills both verbally and written. Possess thorough knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements. Possess thorough knowledge of regulations applicable to essential responsibilities. Ability to read, speak, and write clearly to convey information in a courteous and effective manner. Possess excellent interpersonal skills to communicate and represent the Credit Union positively with members, co-workers, and management. A significant level of trust and diplomacy required, in addition to courtesy and tact. Possess strong problem-solving skills to effectively research, investigate, or offer solutions to issues that are more complex and difficult in nature. Work requires analytical ability, judgment and ingenuity. A moderate amount of discretion is available to perform the job. Pays close attention to detail, ensuring accuracy and completeness of work output. Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusion or approaches to complex problems. Excellent organization, planning, and follow-up skills. Able to follow directions, utilizing sound and moderate decision making skills. Flexible and adaptable to change. Able to handle multiple tasks, responsibilities and/or projects. Ability to resolve inter-personal conflict and miscommunications. Solid math skills. Knowledge of how to use a personal computer and MS Office products on a daily basis (Word, Excel, Outlook). Symitar for Windows (Episys Quest) desirable. Our client acknowledges that equal opportunity for all persons is a fundamental human value. Each employee and applicant will be considered on the basis of individual ability and merit, without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, marital status, physical disability, mental disability, medical condition, genetic information, protected military or veteran status, or any other characteristics. For more job opportunities, follow us at HR Pals & Recruiting Pals: My Company | LinkedIn.

Intro to Taxrise: At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. Summary The Onboarding Specialist will be responsible for onboarding clients, conducting welcome calls, setting expectations, and ensuring clients have registered and logged into the client portal. As an Onboarding Specialist, you'll be a first point-of-contact with newly signed up clients requiring tax preparation and responsible for providing best-in-class experience with every client interaction. The ideal candidate for this role will possess exceptional customer services skills, excellent communication, time management, and is someone who enjoys working in a fun, inclusive, and fast-paced environment. Essential Duties And Responsibilities Follow-up with clients that have not completed the virtual onboarding Call clients as necessary to ensure they have successfully logged into their client portal, understand the entire resolution client journey and intake their tax filing information required to prepare their taxes for unfiled years Coordinate with Tax Preparation Administrators to ensure all require tax filing information has been collected prior to moving the case forward to case manager Identify opportunities to improve the onboarding process and suggest solutions to management in order to increase efficiency and effectiveness. Collaborate with team to develop, use and maintain communication templates to contact clients regarding their tax filing information Correspond with clients requiring additional clarification of tax filing information as necessary Update CRM with proper notes and change case status according to company protocol and procedures Provide clients support registering and navigating through the client portal Perform other essential job functions as required or assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent written and verbal communication skills Experience delivering best-in-class customer service Ability to work independently and as part of a team Self-motivated and able to take initiative Comfortable in a client-facing role Ability to maintain energy, enthusiasm and commitment while completing daily tasks and maintaining minimum talk-time Ability to interact effectively and professionally with employees at all levels in the organization Proficient in Microsoft Office Suites, Excel, Google Gmail, Calendly and internal communication software Education And/or Experience High school diploma or equivalent Minimum two years' experience in an administrative support, customer service, or other client facing role Benefits & Perks Medical, Dental, Vision and other auxiliary benefits after 60 days 401(k) retirement Professional Development Program Catered meals every Friday Quarterly company outings Fun, energetic and inclusive culture On-site gym Access to game room Closing Statement TaxRise is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other characteristic protected by law. Salary Description $20.00-$21.00 per hour (+ monthly commission)

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Manage order entry and maintenance of specialty store and department store orders. Provide exceptional customer service by managing inquiries and resolving issues promptly. Collaborate closely with warehouse teams to ensure seamless operations and order fulfillment. Coordinate EDI transactions and maintain communication with vendors. Handle factoring and credit approval processes. Utilize ERP system to maintain accurate inventory records and track shipments. Monitor and analyze order statuses, ensuring timely deliveries. Assist with administrative tasks as needed. Qualifications 1-3 years of experience in the wholesale apparel or footwear industry. Strong knowledge of EDI transactions and logistics management preferred. Familiarity with invoicing, factoring, and credit approval processes. Excellent communication and organizational skills. Fluency in Spanish is a plus. Ability to thrive in a fast-paced environment and work effectively within a team. Benefits 401k plan with partial company match. Comprehensive healthcare, dental, and vision plan. Clothing discount. Voluntary life insurance, as well as short-term and long-term disability policies. Voluntary free annual biometric health test. Early access to company sample sales. Company-sponsored Wellness program. Access to free monthly health & mindfulness webinars. Seasonal monetary awards for participation in company Fitness Challenges. Partial healthcare-subsidized fitness membership to 10,000 gym locations across the country. Company-subsidized discounts to theme parks & local attractions, including Disneyland, Knotts Berry Farm, Universal Studios, Legoland, Six Flags, Sea World, and Southern California sports teams; discounts to brands including Vitamix, Sonos, and others.

Who We Are: Bluewater provides comprehensive and innovative solutions for managing the lifecycle of large format batteries and solar panels. As a startup committed to further developing a circular economy, we innovate in the reuse, recycling, and resale of EV, e-mobility, material handling equipment, and energy storage technologies to promote sustainability and resource efficiency. We're on an exciting mission to reduce inefficiencies and enable a secondary marketplace for renewable energy equipment. Job Description: We are excited to welcome a driven and intuitive Sales Support Specialist to our team at Bluewater. In this role, you will be responsible for providing essential support to the Sales team by coordinating projects, monitoring logistics, and working closely with Operations to ensure the successful execution of deals. Your organizational skillset and ability to manage timelines will play a key role in ensuring efficient transactions and positive customer experience, from initial sales inquiries through delivery. Key Responsibilities: Sales Coordination: Serve as a point of contact during the sales cycle, answering inquiries from customers, providing updates, and resolving issues related to order fulfillment. Project Facilitation: Oversee the handoff of information from Sales to Operations and Logistics. Ensure communication and alignment on deliverables, leading to seamless deal execution. Sales Agreements: Prepare quotes, purchase orders, proposals, and sales contracts, ensuring accuracy. CRM Maintenance: Update the company's CRM with project details, timelines, documents, key contacts, and more to ensure accurate information for teams internally. Cross-functional Communication: Coordinate project timelines and key changes to stakeholders throughout the sales cycle. Problem Solving: Identify, address and resolve issues related to deals in your pipeline. This may include logistics challenges, storage requirements, and other hiccups. Risk Monitoring: Identify and proactively avoid barriers that arise throughout the sales cycle. Become a subject matter expert in shipping regulations regarding large format batteries. Conference Preparation: Support preparation for conferences and other event planning. Customer Onboarding: Administer customer onboarding forms and ensure new partners are added to the company's CRM. Marketing Collaboration: Collaborate with the Marketing team to develop and implement targeted campaigns and generate new leads. Perform ad hoc duties as necessary Qualifications: Bachelor's degree or equivalent work experience. Prior experience in sales support, business development, project coordination, or tangential roles is preferred but not required. CRM familiarity and exposure. Excellent communication skills, with the ability to engage and build rapport with stakeholders. Proactive and self-motivated with a high-energy, results-driven approach to sales and business development. Strong organizational and project management skillset. Collaborative team player who can work closely with Sales, Operations, and Logistics teams. Familiarity with Microsoft Office (Outlook, Teams, Word, Excel). Excellent attention to detail. A self-starter who takes pride in their work, shows initiative, and expresses ownership over their responsibilities. Why Bluewater Battery Logistics? Flexible paid time off policy. Health benefits: Medical and Dental Insurance are 100% paid for employees. Team-oriented workplace: Bluewater has a team-first ethos. We work together toward a common goal and take pride in our collective and individual successes. You will be surrounded by passionate team members who are motivated to succeed. Be part of something big: When you join the Bluewater team, you'll be a first mover in an exciting time in the company's life cycle. Your input will help form and shape the company. Your work will have an impact for years to come. Additional Information: Santa Barbara, CA This is an in-person role Job Type: Full-time