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Customer support specialist jobs in San Buenaventura, CA

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  • Customer Service (remote work , no vaccination required)

    Path Arc

    Customer support specialist job in Moorpark, CA

    The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience Answer and manage incoming calls, emails, chats, and/or interactive voice response systems Ability to learn and follow all customer service procedures and policies Strive to meet and go above personal and team target goals Record, organize and file customer interactions and account changes Able to up-sell if needed Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications Previous experience in customer support, client services, sales, or a related field Excellent at communicating over the phone and other communication platforms Basic computer skills and experience Able to multitask Excellent time management and prioritization skills Ability to listen actively, relay information, and answer questions and/or concerns. Customer-focused for positive customer experience and resolution MUST RESIDE IN CALIFORNIA Benefits Health Insurance (dental and vision included) Excellent retirement plan Tremendous upward mobility into other positions and management Flexible hours Remote Position(s) available (work from home)
    $40k-72k yearly est. Auto-Apply 60d+ ago
  • Counseling Services Specialist - Temporary Assignment

    Ventura County Community College District

    Customer support specialist job in Oxnard, CA

    This recruitment is being conducted to fill a temporary assignment and not being conducted to establish an eligibility list from which regular appointments will be made, as such this recruitment may close at any time. Employees hired in this capacity are considered at will and do not accrue property interest in the assignment and are not eligible for benefits. There is currently a temporary assignment at Ventura College's East Campus located in Santa Paula. This pool will remain open until the temporary vacancy has been filled. WHAT YOU'LL DO: Under the direction of an assigned supervisor, provide services in support of students enrolling in college, retaining students pursuing educational goals, and assisting students in completing educational, career or program/department goals. WHO WE ARE The Ventura County Community College District (VCCCD) is a public community college district serving residents throughout Ventura County. VCCCD's three colleges - Moorpark College, Oxnard College, and Ventura College - offer programs for transfer to four-year colleges and universities; career technical training, basic skills instruction; as well as community service, economic development, and continuing education for cultural growth, life enrichment, and skills improvement. The Ventura County Community College District recognizes that a diverse community of faculty, staff, and administrators promotes academic excellence and creates an inclusive educational and work environment for its employees, contractors, students, and the community it serves. With the understanding that a diverse community fosters multi-cultural awareness, promotes mutual understanding and respect, and provides role models for all students, VCCCD is committed to recruiting and employing a diverse and qualified group of administrators, faculty, and staff members who are dedicated to the success of all college students. The Ventura County Community College District does not engage in any employment practice that discriminates against any employee or applicant for employment on the basis of ethnic group identification, race, color, language, accent, immigration status, ancestry, national origin, political beliefs, age, gender, sex, religion, transgender, sexual orientation, marital status, veteran status, and/or physical or mental disability. Serve as the initial point of contact and source of information for the department; screen and critically assess student needs; respond to inquiries, explain policies, and provide general information to students related to admissions, enrollment and registration, course placement, program requirements and student responsibilities; refer students requiring advanced guidance to a Counselor; schedule counseling appointments, as needed. E Provide assistance to students with enrollment, registration, and transfer processes, including completion of appropriate paperwork (e.g., enrollment and transfer applications, and petitions); respond to questions and provide general assistance to students inputting abbreviated education plans; ensure individual education plans are input into appropriate software programs. E Use established policies, procedures, guidelines, and rubrics to clear student prerequisites, inform students of appropriate course placement, provide information about equivalent courses across the District colleges, and calculate student GPAs for current and transfer students. E Check for accuracy of program maps associated with Guided Pathways; input into appropriate software programs; provide students with program maps; serve as a direct point of contact for students participating in Guided Pathways success groups/completion circles. E Receive, review, and process student forms, documents, and related records; request additional student information; identify and correct errors, as needed. E Create and conduct workshops for a variety of topics including matriculation process, student orientation, and transfer processes for prospective, new, and continuing students. E Serve as a resource for students on academic probation; provide workshops and other information to students regarding probation process. E Coordinate assessments for students; provide input to others on special support services as necessary. E Create, maintain, and retrieve student records; participate in the evaluation of student data and records for special projects and reporting. E Participate in outreach activities to disadvantaged populations for the purpose of promoting student access to the college. E Coordinate liaison activities between the college and various public and private agencies. E Provide assistance to program faculty, counselors, coordinators, and administrators with the development and implementation of special projects and college-wide programs and services; develop and maintain special programs as assigned. E Provide assistance to students related to accessing student services such as attending events and workshops, requesting accommodations, accessing materials, and locating information regarding transfer and career inquiries; direct students to a variety of information and resources as needed for educational planning and other appropriate programs (e.g., Library and Learning Resources Center, Financial Aid, etc.). E Respond to inquiries and provide technical information regarding forms, documents, schedules, courses, guidelines, requirements, processes, laws, codes, rules, regulations, policies, and procedures. E Create, maintain, and update academic flyers, pamphlets, worksheets, and other materials used for marketing, orientation, and other workshops for current students. E Assist with updating department website content; maintain department social media accounts. E Serve on a variety of campus and District committees; attend and participate in meetings, conferences, seminars, and in-service training workshops as assigned. Work collaboratively and professionally with faculty, staff, students, and stakeholders from diverse academic, socioeconomic, cultural, disability, gender identity, and ethnic communities. E Demonstrate cultural humility, sensitivity, and equity-mindedness in working with individuals from diverse communities; model inclusive behaviors; and achieve equity in assignment-related outcomes. E Perform related duties as assigned. E = Essential duties A bachelor's degree in psychology, counseling, education, or related field AND two years of experience providing student services or serving in an instructional capacity at an educational institution. OR A graduate degree in psychology, counseling, education, or related field AND one year of experience providing student services or serving in an instructional capacity at an educational institution. When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information for your supervisors. Duration of work experience is calculated based off a standard 40-hour full-time work week. Part-time work experience will be prorated based on a 40-hour full-time work week. Experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications. When completing the supplemental questionnaire (if applicable), outline in detail your education, training (such as classes, seminars, workshops), and experience. ACCOMMODATIONS: Individuals with disabilities requiring reasonable accommodation in the selection process must inform the Ventura County Community College District Human Resources Department in writing no later than the filing date stated on the announcement. Those applicants needing such accommodation should document this request in an email to HRMail@vccedu including an explanation as to the type and extent of accommodation needed to participate in the selection process.
    $39k-64k yearly est. 3d ago
  • Customer Care Specialist (Level 1) West Coast

    Kate Farms

    Customer support specialist job in Goleta, CA

    Kate Farms is a company with heart. Our company was founded on the belief that good nutrition leads to good health, and good health opens the door to endless possibilities. That's why our mission is to make nutrition the cornerstone of healthcare so people can live their best lives. We are a medical food company that makes complete nutrition formulas for people who have a medical need for liquid nutrition. Kate Farms works to be the place where a diverse mix of talented individuals want to come, stay, and do their best work. Ensuring a diverse and inclusive workplace where we learn from each other is at the core of Kate Farms' values. We are an equal-opportunity employer and fully focused on equality; we believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the other fascinating characteristics that make us different. We invite you to do the best work of your life with us at Kate Farms. POSITION OVERVIEW The Customer Care team provides excellent support for customers on their wellness journeys, helping them live their best lives. The Level 1 Customer Care Specialist has a unique mix of excellent interpersonal skills, including strong written and verbal communication, technical aptitude, empathy, and a genuine desire to help customers. You will assist Kate Farms customers with eCommerce-related questions and product information, quickly identify issues, and determine the best course of action for resolution. * This role is requiring someone to work West Coast Hours. WHAT YOU WILL DO Customer Support & Communication * Effectively interact with customers via phone, webform, and chat to provide clear, accurate information in an empathetic manner. * Listen attentively and demonstrate patience and understanding in all customer interactions. * Anticipate customer needs and proactively suggest resolutions tailored to individual requests. * Use proper communication procedures, guidelines, and policies. Problem Resolution & Performance * Quickly identify customer issues and determine appropriate solutions. * Meet or exceed performance expectations, including Customer Satisfaction scores, quality scores, and customer resolution times. * Effectively use Customer Care technology platforms to assist customers and capture relevant data. * Adapt to changing workflow processes and accommodate shifting priorities. Team Collaboration & Improvement * Contribute ideas to improve team processes and customer experience. * Participate in team meetings and training sessions. * Seek to understand the impact of your work on business goals. * Collaborate with team members to ensure consistent, high-quality customer service. Operational Excellence * Manage multiple priorities and goals depending on levels of urgency. * Meet deadlines through efficient time management. * Stay focused during peak volume periods while handling tasks simultaneously. * Proactively work to minimize mistakes and pay close attention to detail. WE ARE LOOKING FOR SOMEONE WHO * Bachelor's Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience. * 0-1 year of customer service experience in a service-related role; experience in healthcare, wellness, or mission-driven organizations preferred. * Proficient with technology platforms; ability to learn and navigate new systems quickly (Salesforce experience a plus). * Excellent written and verbal communication skills with strong problem-solving and analytical abilities. * Empathetic, detail-oriented, and highly organized with sound judgment and decision-making skills. * Self-motivated, adaptable, and able to manage workload independently while collaborating effectively in a team environment. * Eager to learn, grow, and contribute to a positive customer experience. * Flexible to work core business hours (8am-5pm EST), varied shifts, and holidays as needed. * Quiet, private home workspace with reliable high-speed (25+ Mbps) wired internet connection. * Strong commitment to company mission and values. * Ability to work independently and collaboratively in a fast-paced, dynamic environment. * Respectfully shares and accepts feedback willingly from all levels of the organization. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Effectively handle lifting of various objects weighing up to 12 pounds. * While performing the essential functions of the job, the employee will be required to bend, stoop, kneel, reach, and climb stairs. * Possess the ability to sit at a computer for extended periods of time. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position will work in a home/office environment with regular trips to the corporate office. It is Kate Farms policy that any position that requires regular interaction with healthcare professionals require that, if hired, you be vaccinated against COVID-19 unless you need a reasonable accommodation due to sincerely held religious beliefs, medical needs, or other reasons protected by applicable federal, state, and local law. Compensation for this role is in the form of base salary plus a variable component that together comprise the On-Target-Earnings (OTE). The typical starting salary range for new hires in this role is listed below. This range represents the lowest to highest salary range we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. Please note that base pay offered may vary depending on factors including your geographic location, job-related knowledge, skills, and experience. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. All job offers are contingent upon successful completion of background verification. $24.00 / hour - $26.00 / hour USD For full-time salaried or hourly workers, our total rewards package also include the option to enroll in a company-matched 401k plan, as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Employees will also receive a generous PTO benefit with a starting accrual of 15 days per year (prorated upon hire and increased by tenure), two weeks of paid "Refresh" leave, 80 hours of paid sick leave annually, and 11 paid holidays throughout the calendar year. Kate Farms offers a range of other benefits offered with an emphasis on employee well-being such as paid disability leave, paid parental / pregnancy leave, Flexible Spending Accounts (FSA), tuition reimbursement, an Employee Assistance Program, and more. NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization as directed by the management of the company.
    $24-26 hourly 2d ago
  • Customer Service- Billing

    Collabera 4.5company rating

    Customer support specialist job in Westlake Village, CA

    Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Description of Work: Duties include but not limited to: • Develop and maintain positive relationships with carrier • Communicate with carriers on account status and resolve disputes in a timely manner • Audit freight invoices for rate discrepancies against contracts • Review transportation documents for billing accuracy, GL coding and PO matching when required • Create invoice to client based on agreed rates • Evaluate information, reports, errors and exceptions to identify and resolve account issues • Meet daily and weekly billing deadlines • Provides effective and timely communication with internal and external partners • Communicate with carriers on account status and resolve disputes in a timely manner Qualifications Skills/Qualifications: • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Strong analytical skills • High volume billing and accounts payable • Successfully handle multiple projects • Ability to work independently • Strong teamwork ethics, ensuring the overall success of the department • Excellent organizational skills • Ability to prioritize work to meet deadlines • Oral and written communication skills • Excellent working knowledge of Microsoft Word, Excel & Outlook. • High proficiency in keyboarding and 10 key • Must be detail oriented and capable of accurately computing and recording numbers as well as operating a computer keyboard with speed and accuracy • Understanding of Excel including proven ability to process complex data sets using formulas, pivot tables, reporting and general financial modeling Additional Information To know more about this opportunity, please contact after applying on this; Sagar Rathore ****************************** ************
    $34k-46k yearly est. Easy Apply 17h ago
  • Servicing Litigation Specialist II

    Pennymac 4.7company rating

    Customer support specialist job in Moorpark, CA

    PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U. S. mortgage loans and the management of investments related to the U. S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Litigation Management Specialist II is a critical, high-impact role responsible for the end-to-end management, monitoring, and strategic support of complex servicing-related litigation. This specialist manages a portfolio of high-risk legal matters, including contested foreclosure, title disputes, and mediations, ensuring meticulous case documentation, accurate risk assessment, and timely support for both internal and external legal counsel. This role demands advanced organizational skills, keen analytical abilities, and the capacity to act as a corporate representative in legal proceedings. The Litigation Management Specialist II will: Case Ownership: Independently manage and track a high-volume portfolio of litigated files pertaining to real property law. , Associates maintain a comprehensive electronic case file for each matter Risk Mitigation: Analyze and research the legal pleadings, evaluate attorney findings, and utilize servicing system data to proactively assess litigation risk and potential financial exposure for the organization Strategy & Counsel Support: Collaborate directly with in-house and outside counsel to formulate litigation strategies, draft responses to lawsuits, monitor case progress, and provide strategic research for pre-litigation customer disputes Corporate Representation: Serve as the company's designated corporate representative at critical legal proceedings, including mediations, settlement conferences, depositions, and trials, to present and defend the company's position Document Production: Efficiently retrieve and provide loan-level documentation and data from servicing systems to outside counsel and business partners to support discovery and defense Executive Reporting: Organize, research, and deliver high-level, professional presentations on escalated cases, strategy, and risk to upper management, ensuring leadership is consistently informed Financial Administration: Oversee the accurate processing and timely payment of outside counsel invoices Department Support & Development - Policy and Procedure writing, Job Aid development and business contact support Process Improvement: Assist in the development, writing, and formalization of department policies and procedures to enhance litigation support operations Mentorship & Training: Provide guidance and training to other specialists on complex litigation procedures and best practices, as needed What You'll Bring Four-year degree and/or Paralegal Certificate with a minimum of 5 years mortgage servicing experience with understanding of GSE/insurer servicing guidelines Proven knowledge of: legal processes, civil rules of procedure, and the ability to decipher complex legal pleadings and allegations, particularly in the context of mortgage servicing and real property Demonstrated proficiency with mortgage servicing platforms and proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint) Expert Analytical Skills: Exceptional ability to analyze mortgage industry documents, calculate timeframes, and accurately evaluate potential costs and losses Advanced Communication: Superior professional, organizational, written, and verbal communication skills, with proven ability to present complex material to all levels of management Autonomy & Organization: Highly advanced organizational skills with a proven capacity to work independently, manage multiple priorities, and meet critical deadlines Teamwork: Ability to collaborate effectively with both internal legal teams and external partners Demonstrated research skills Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: ********************* page. link/benefits For residents with state required benefit information, additional information can be found at: ************ pennymac. com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $45,000 - $66,000 Work Model OFFICE
    $45k-66k yearly Auto-Apply 35d ago
  • Specialist, Parent Services

    Child Development 4.3company rating

    Customer support specialist job in Oxnard, CA

    PARENT SERVICES SPECIALIST Under the supervision of the assigned child care services supervisor (parent services), the parent services specialist shall be responsible to: Determine initial and continuing need and eligibility for subsidized child care services for state- funded programs in accordance with applicable program regulations and requirements. Conduct in-person parent interviews to obtain required information, process applications and other related information and/or documentation, including assisting with the completion of applications as needed for state-funded programs and CalWORKs Stage 1 program. Maintain up to 100 lower-complexity case files of parents enrolled in the subsidized child care programs. This includes maintaining record of contacts, case histories and all other pertinent data. Review case files (paper and electronic) as needed to ensure compliance with federal, state and/or county funding terms and conditions (i.e., track and submit weekly enrollments, transfers, changes, and terminations). Research and assist in the resolution of child care barriers by determining the need for additional services and referring individuals/parents to community and/or professional resources. Conduct initial and ongoing child care orientations (individual and/or group) to explain program requirements and procedures to subsidized applicants and recipients. Provide referrals and follow-up to individuals/ parents requesting child care and other information related to child development services or resources. Be accessible to the general public at job and career centers and/or parent meetings or workshops as needed. Connect with community organizations (e.g., Ventura County, First 5, employers, etc.) to assist applicants and recipients of subsidized child care services as needed. Represent CDR by attending and participating in case conferencing meetings, partnership meetings, and other community events as needed. Attend and participate in CDR staff meetings and other agency events as required. Accurately maintain, monitor, and submit all required reports by established deadlines. May be required to manage family child care caseload at outstation locations within Ventura County as needed. Perform other duties as assigned. EMPLOYMENT STANDARDS Required Education and Experience: High school graduate or equivalent and a minimum of 24 completed college units. A minimum of two (2) years' recent paid work experience in a position involving community or social work which includes interviewing clients and caseload management. Preferred Criteria: Degree in sociology, human services, or a related field. Bilingual (English/Spanish) skills. Experience determining initial and continuing need for subsidized child care, eligibility, and case management. Knowledge and Abilities: Ability to effectively communicate in English both orally and in writing. Ability to effectively use a computer. Knowledge of Windows and applications such as Word for Windows and Excel. Knowledge of the problems, needs, and behavioral patterns of the disadvantaged. Ability to establish and maintain professional and effective working relationships with diverse and disadvantaged individuals, other staff, public partners, and other groups within the community. Ability to meaningfully assist the development of stable personal and family situations. Ability to organize a number of simultaneous assignments and work under minimum supervision. Ability to effectively speak before a group and make presentations. Physical Abilities: Ability to see at normal distance. Ability to hear normal conversations and sounds. Ability to effectively use hands and fingers in the regular use of computer keyboard and for filling out a large volume of required forms. Ability to safely drive own or company-owned vehicles. Other Requirements: Must submit to a pre-employment, agency-paid physical examination. Employment is conditional pending satisfactory results of physical examination.
    $36k-45k yearly est. 16d ago
  • Care Coordinator (PCRC)

    Maple Counseling Center 3.7company rating

    Customer support specialist job in Santa Monica, CA

    Job Title Care Coordinator Department Welcome Center FLSA Status Non-Exempt Reports to Senior Director, Welcome Center Classification Full-Time (40 hours) Revision date May 2025 Schedule Tuesday - Saturday Hours 9:30AM - 6:00PM Pay $21.6/hr - $26/hr Benefits Eligibility Yes *Maple Counseling requires in-person and partial days in office as assigned by the supervisor. About Us Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health-a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment. When you don't know where to turn, turn to Maple. You are welcome here! Position Summary Maple Counseling is seeking a passionate and compassionate Care Coordinator to join the Briskin|Wilder Welcome Center at our newest Santa Monica location. As the first point of contact for guests and visitors, the Care Coordinator plays a vital role in creating a warm, welcoming environment where individuals seeking mental health support feel accepted, validated, and cared for. This position requires someone who excels at providing exceptional customer service, making every interaction meaningful, and setting a tone of professional reassurance. The Care Coordinator will conduct initial screenings to assess client needs and explain the range of mental health treatment options available. While outpatient counseling is our primary service, the role also involves guiding individuals or families toward specialized treatments, higher levels of care, or community resources when appropriate. This includes scheduling intake appointments and facilitating connections to our comprehensive network to ensure continuity of care. This is an exciting opportunity to help shape the Welcome Center into a thriving community resource-especially as Maple Counseling expands its support to those affected by the Palisades Fire and the broader Santa Monica community. The Care Coordinator's ability to clearly and compassionately communicate service options and navigate clients through their journey toward mental wellness is essential in making the Welcome Center a true “home away from hopelessness.” Essential Tasks These are core functions of the job. Additional duties may be assigned as needed. Uphold and maintain a warm and friendly manner to welcome all visitors. Answer and direct phone calls in a polite and friendly manner. Conduct and evaluate phone screenings for service needs. Schedule and maintain the intake appointment times. Track and obtain new client information to direct for appropriate services or linkages. Keep detailed and accurate records of visitor requests and of calls received. Enter and maintain client data in EHR as needed. Assist with overflow of welcome center case management follow-up calls. Obtain, maintain, track and secure all intake documents. Identify and verify clients who are eligible for grants. Assign new therapy cases to treating clinicians. Set up clients on the OQ Analyst system and send initial time 1 measures to clients. Determine and set session fee assignments. Work with clients to address any fee assignment adjustments or concerns. Assist interns with additional social service or mental health resources as needed. Respond to requests for information from clinical staff and clients. Assist in building and maintaining mental health and social service resource directory. Operate standard office equipment, including a fax machine, a copy machine, and a computer. Take inventory of supplies and restock as needed. Maintain the welcome center filing system. Enter and maintain client data in EHR as needed. Understand and practice HIPAA regulations compliance. Comply with policies and procedures of The Maple Counseling Center, including but not limited to those in the employee handbook and other instructional manuals. Regular attendance. Perform other duties as assigned. Desired Knowledge Strong ability to maintain confidentiality and handle privileged information with discretion. Team-oriented with a collaborative spirit and a proactive, self-starting approach. Capable of working independently with minimal supervision while following established procedures and instructions. Demonstrates professionalism, dependability, and a strong work ethic. Approachable, warm, and tactful with excellent interpersonal skills. Flexible and adaptable, with a pleasant demeanor and a positive attitude. Maintains a sense of humor, emotional decorum, and professional appearance. Capabilities & Values High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals. Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals. Exceptional interpersonal skills/EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders. Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once, yet are able to sort through the important from the unimportant. Creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact. Passion for social impact and driving positive change. Job Requirements To perform this role successfully, the individual must be able to meet the expectations of each essential duty with competence and professionalism. The qualifications below represent the required knowledge, skills, abilities, and physical and mental capabilities necessary for success in this position: Associate degree in social services or a related field from an accredited institution is required; a Bachelor's degree is preferred. Minimum of two to five years of experience in mental health services. Excellent verbal and written communication skills, including strong composition, spelling, and punctuation abilities. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), internet search engines, and workplace technologies such as video conferencing and scheduling applications. Ability to present information clearly and effectively to both individuals and groups. Strong analytical and problem-solving capabilities. Exceptional interpersonal skills and the ability to communicate effectively across diverse populations. Physical Requirements Candidate must be able to lift up to 30 pounds. Ability to move within the office environment and ability to climb stairs. Ability to write by hand and use a keyboard to perform general office functions. Ability to communicate continuously by speech and hearing. Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use. Ability to sit for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    $21.6-26 hourly Auto-Apply 60d+ ago
  • Customer Sales Representative

    Puzzle HR

    Customer support specialist job in Santa Monica, CA

    Job Description Now Hiring: Customer Sales Representative Employment Type: Full-Time, Exempt Compensation: $50,000 base salary + commission opportunities. Expected salary including commissions could be $70,000. About Floral Image North America Floral Image North America (FINA) is a leading provider of premium, lifelike floral arrangements for businesses across North America. Our mission is to bring beauty and freshness to workspaces with zero maintenance and lasting impact. We're passionate about creating positive customer experiences and lasting partnerships that make our clients' environments bloom. Position Summary We're seeking an energetic and self-motivated Customer Sales Representative (CSR) to join our growing sales team. In this role, you will be responsible for driving new business, nurturing existing client relationships, and expanding market presence within your assigned territory. Ideal candidates thrive on relationship-building, have a natural sales instinct, and are eager to represent a unique, high-quality product. Key Responsibilities Customer Relationship Management Serve as the primary point of contact for existing customers, managing inquiries, orders, and support needs. Build strong, long-term relationships and ensure customer satisfaction through regular check-ins. Understand client needs and recommend tailored Floral Image solutions to enhance their experience. Sales Support Identify and pursue new business opportunities through prospecting, networking, referrals, and cold outreach. Conduct product presentations and demonstrations to highlight the benefits of our premium floral arrangements. Collaborate with the Territory Sales Manager to negotiate pricing, terms, and agreements that meet both customer and company goals. Business Development Analyze market trends and competitor activity to identify areas for business growth. Partner with the TSM to develop territory plans and strategies to maximize revenue potential. Represent Floral Image North America at trade shows, conferences, and company events to promote our brand and services. Qualifications High school diploma or GED required; post-secondary education preferred. Previous sales and/or customer service experience preferred. Proven success in meeting or exceeding B2B sales targets. Valid driver's license and clean driving record required. Willingness to travel extensively within the assigned territory. Skills and Attributes Self-starter with a positive, professional, and customer-focused attitude. Strong communication and interpersonal skills. Effective presentation and demonstration abilities. Skilled in negotiation, persuasion, and closing sales. Organized, self-motivated, and comfortable working independently or collaboratively. Excellent time management and territory planning skills. At Floral Image, we believe in setting our team members up for success and giving you the tools you need to grow your career.
    $50k-70k yearly 13d ago
  • Customer Service Agent

    Shield Healthcare 4.4company rating

    Customer support specialist job in Santa Clarita, CA

    Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington. Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends. This is an on-site position in Valencia, CA. JOB RESPONSIBILITIES: Handle incoming and outgoing customer service calls (average 75 per shift) Resolve common customer concerns Accurately enter customer order information into Customer Relationship Management database Process documentation requests for initials orders, renewals, and addendums Meet monthly performance expectations as assigned by Management QUALIFICATIONS: Minimum 1-year customer service experience Ability to multi-task Demonstrated problem solving ability Excellent verbal and written communication skills Ability to speak, read and write in English, Spanish preferred SALARY & BENEFITS: $19-20/hour Medical, Dental and Vision (Eligible first day of employment) Flexible Spending Account Life & Disability Insurance 401(k) with Company Match Vacation and Sick Days Paid Holidays Education Assistance Employee Referral Program Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
    $19-20 hourly Auto-Apply 8d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer support specialist job in Oxnard, CA

    Benefits: * Health insurance * Paid time off FASTSIGNS #63301 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Enjoy being involved in team meetings and being intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways, such as email, telephone, and in person. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn, and has the ability to build relationships * Great listening and organization skills Do you enjoy working with people? Are you looking for a job that offers constant learning, skills growth, and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!
    $31k-36k yearly est. 47d ago
  • Sr. Customer Service Specialist

    Job Listingsitt Inc.

    Customer support specialist job in Santa Clarita, CA

    About ITT: ITT is a leading manufacturer of critical components for harsh environments that serves fast-growing end markets in flow, aerospace and defense, energy and transportation. Building on our heritage of innovation, we partner with our customers to deliver solutions to the key industries that underpin our modern way of life. Headquartered in Stamford, CT, we have more than 11,700 employees globally with operations in ~40 countries and sales in more than 125. At our core is our engineering DNA, with 1,280+ engineers, 1,700+ active global patents and ~51 manufacturing locations. Our businesses are organized in three distinct segments, each based around our core engineering DNA: Industrial Process: A global leader in centrifugal and twin-screw pumps and engineered valves for chemical, energy, mining, and industrial applications. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Bornemann, Habonim, Engineered Valves, Rheinhütte Pumpen and Svanehøj. Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone. Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. Position Summary ITT's Aerospace Controls, headquartered in Valencia, Calif., provides fuel management, actuation, noise abatement and vibration isolation components to the aerospace industry and customized and standard products for precision motion control, energy absorption and vibration isolation for industrial end markets. We are looking for an experienced Sr. Customer Service Specialist from the Aerospace Industry that will be the focal point between ITT and a major assign customer account for processing customer orders on all routine business activities. Essential Responsibilities Purchase order entry and order acknowledgment. Coordinate and administer customer schedule change requests. Maintain a high level of data integrity and adhere to department turnaround times. Provide post sale order status, customer and application support through completion of contract. Communicate with customers daily via telephone, email and fax correspondence. Administer customer requirements via customer web portals as needed. Prepare and submit price quotes and negotiate price and delivery schedule for legacy products. Support Sales and Marketing forecasting and sales analysis activities. Mitigate customer complaints concerning billing disputes and services rendered. Liaison between ITT finance and customer to provide research and support of credits and invoice re-bills. Interface organizationally with all supportive departments as needed to support customer needs. Build rapport and promote communication across internal supply chain and drive for issue resolution. Promote department objectives and office lean principles. Additional duties as assigned Position Requirements AS/AA degree or equivalent with at least 5 years of customer service experience Experience in the aerospace industry Must possess ERP system knowledge. (Experience with AS400 or Oracle is a plus Must possess excellent communication and inter-personal skills with the flexibility to do whatever it takes to care for our customers. Must be proficient in Microsoft Office Suite (Word, Excel and PowerPoint) to prepare spreadsheets, graphs, presentations and reports. Candidate must be and well-organized, multi-tasking, self-starting individual. Equal Pay Act Statement We aim to pay our ‘ITT'ers' fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what' they accomplish, but also on ‘how' they reflect ITT's values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range $26.01 - $38.70 Not ready to apply? Connect with us for general consideration.
    $36k-44k yearly est. Auto-Apply 1d ago
  • Logistic Officer/Customer Service Officer

    Securitas Inc.

    Customer support specialist job in Westlake Village, CA

    Concierge Officer We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. Securitas plays an essential role for our clients and in society. The Concierge Officer position helps maintain a safe and secure environment for our clients by remaining visible, actively monitoring the premises, and maintaining access control. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Concierge Officers will provide customer service and information to a client's employees and customers. We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. The Concierge Officer is a public facing, customer service driven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitude and outgoing personality, we will provide the training and knowledge you need to be successful in the security industry. Are you interested in being part of our Team? * Apply quickly and efficiently online * Interview from the convenience of your own home * Weekly pay * Competitive benefits * Flexible schedules With over 80 years of protecting the things that matter, we've seen more than most. That's why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. See a different world. "Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic."
    $33k-49k yearly est. 48d ago
  • Reservations Agent

    Hotel Californian

    Customer support specialist job in Santa Barbara, CA

    The Reservation Agent is responsible for handling the day-to-day reservation operations in a professional, efficient, friendly manner. The Reservation Agent will also ensure that all reservation lines are attended and accurately and professionally communicate hotel rates and information. JOB RESPONSIBILITIES: Create bespoke experience for guests. Responsible for all reservation activity ensuring that the reservation lines are attended always. Communicate anticipated business demands daily with departmental team members (arrivals/departures, group functions, guest requests, etc.). Properly access all functions of the reservations system according to established procedures. Courteously answer inquiries and accept reservations over the phone Maximize revenue by utilizing suggestive selling and up-selling techniques. Demonstrate advantages and create value for our guests. Monitor and ensure that all reservations (including manual) are input into the session accurately, completely and promptly. Assist where necessary to ensure optimum service is provided to guests, visitors and other departments. Work closely with several departments in coordinating reservations, sales and rate strategy. Support other team members and departments to contribute to the best overall performance of the department and hotel. Perform other duties as assigned, requested or deemed necessary by management. Assist in one stop reservation service (including restaurant, spa, etc.) Assist in prearrival process for all guests (email/phone) Assist in answering PBX call into hotel. SKILLS AND EDUCATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required High School Diploma or equivalent Prior luxury hospitality experience preferred Ability to multitask between different computer systems. Must possess computer skills Excellent selling skills and understanding of sales processes; can bring a sale to closure quickly at a high return rate Strong customer development and relationship management skills Ability to influence others to up sell products and services with excellent negotiation skills Strong communication skills (verbal, listening, writing) - possesses confident telephone skills and etiquette Ability to accurately input and access data into hospitality software Must be able to prioritize, organize and follow-up in a timely manner Must be able to work cohesively with other departments, co-workers as part of a synergistic team Ability to work a varied schedule including, days, nights, weekends, and holidays QUALIFICATION: Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian's business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
    $29k-36k yearly est. 2d ago
  • Customer Experience Representative

    Tri Source & Nearstaff Solutions

    Customer support specialist job in Santa Clarita, CA

    Join our Team! Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference! About the Role As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth. About Our Client We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day. Key Responsibilities Handle inbound and outbound communication (calls/emails) with professionalism and accuracy Assist service providers and property owners with questions, next steps, and process guidance Document all customer interactions and issues in our CRM Maintain a working knowledge of our clients services, tools, and escalation protocols Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times Collaborate with internal departments to resolve complex issues and share feedback Requirements Experience: 2+ years of customer service or retail experience Background: call center, service desk, or front-line support experience preferred Tech-Savvy: Previous experience using CRM systems preferred Traits: Dependable, attentive, eager to learn, self-starter, positive attitude Education: High School diploma, Associate's degree or higher preferred Benefits All TSI teammates are eligible for perks including: Pay starting at $17.81/hr High Growth / Rewarding Environment Bonuses Sick Time PTO Health Insurance 401k matching Snacks/Drinks Hiring Now! Location 27819 Smyth Drive, Valencia, CA 91355 Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
    $17.8 hourly Auto-Apply 50d ago
  • Workplace Services Specialist III

    Vets Hired

    Customer support specialist job in Santa Monica, CA

    We are seeking a Workplace Services Specialist to provide support for the daily operations of the Workplace Services organization. Under supervision, the Workplace Services Specialist will deliver excellent customer service through the work order system as well as through daily interactions with customers and stakeholders. This position is 100% on-site and requires flexibility to handle a wide range of operational and facilities support tasks. Duties Assist in coordinating the day-to-day operations of flexible workspace services Support the operations of flexible workspace and visitor services, including monitoring workspace reservations through the online reservation system Communicate workspace policies, procedures, and updates to residents and visitors Monitor activity in the facilities work order system daily, including entering, updating, and closing work orders Prepare workspaces for employees by inspecting, cleaning, reconfiguring, hanging items, moving bins, and performing other setup tasks as needed Inspect and restock general supplies in common areas such as activity hubs and supply areas Collaborate with support staff across sites to develop, maintain, and document processes Set up meeting spaces for events and reconfigure furniture as required Support transportation demand incentives Assist with mailroom duties, including delivery of large items and packages Escort vendors through space as needed Work effectively in a dynamic team environment to solve problems and provide backup support for colleagues Use PowerPoint and Excel to create and maintain department metrics Create, update, and maintain various spreadsheets and databases as needed Troubleshoot issues in collaboration with colleagues and support staff Perform other duties as assigned Qualifications Proficiency with Microsoft Word, PowerPoint, Outlook, Teams, and Excel Excellent communication and interpersonal skills with a focus on customer service Strong organizational skills and ability to prioritize tasks effectively Experience Minimum of 3 years relevant experience required Education High school diploma required Working Place: Santa Monica, California, United States Company : 2025 Sept 11 Virginia Virtual Career Fair - Rand company
    $39k-63k yearly est. 60d+ ago
  • Pre-Sale Support Specialist I -No. California

    Warner Pacific Insurance Services, Inc.

    Customer support specialist job in Westlake Village, CA

    Warner Pacific Pre-Sales Support Specialist I- Bilingual Spanish and English Northern California The bi-lingual Pre-Sale Support Specialist (hybrid) is accountable for supporting the Sales Consultants in achieving business targets. Partner with the Sales Consultant throughout the sales cycle. Review new business opportunities, facilitate various sales processes, and assist in pre-sales support. Provide high quality customer experience to internal colleagues, brokers, and carrier partners. This position is also responsible for holding enrollment meetings on behalf of the company and our brokers. The bi-lingual Pre-Sale Support Specialist will be required to facilitate in-person, virtual and recorded open enrollment meetings. This job requires a working knowledge of Medical, Ancillary, plans for Small Group, Large Group and Alternative Funding, TPA Services, as well as knowledge of market factors and plan/coverage options in developing the best possible recommendations for Warner Pacific Sales Consultants. The job further requires a working knowledge of health care legislation and the offering guidelines for each carrier. Completes routine tasks that is prescribed with a close degree of supervision and well-defined, specific instructions. Overview of Responsibilities Successfully complete the required basic training. Able to perform all job functions with assistance from co-workers, specialists, and managers, including but not limited to the following: Collaborate with Sales Consultants to evaluate requests under direct supervision and support. Review and send quotes to the Sales Consultant for further review. Learn the sales cycle opportunities and running quote reports. Receive customer information and research/contact appropriate parties to obtain prompt and thorough resolution to problems/issues with direction. Attain an understanding of market factors, carriers, plans, benefits, and legislation in the California group insurance landscape. Learn and observe how to work alongside other Warner Pacific core state support team members. Ability to research carriers, plans, rates, and networks. Ability to identify potential sales and sold groups and connect with both the broker and the Sales Consultant with oversight. Demonstrate ability to navigate and properly use the Company's website and proprietary tools. Must be bilingual in English and Spanish in order to conduct bilingual enrollment meetings and presentations. Conduct timely arrival and planning of enrollment meetings in person, recorded and via zoom. Observations may be conducted to ensure level of execution. Exceptional presentation skills. Conduct all business activities with sales acumen and a goal of providing thorough and complete information to the Sales Consultant to provide recommendations. Conduct timely follow-up on issues in progress and close all loops of communication between internal staff and brokers. May coordinate employee meetings with the broker, Sales Consultant, and enrollment specialists. This may include assisting with intake forms for meeting requests and PowerPoint presentations, and ordering enrollment materials. Ability to self-start and think/act independently and in concert with co-workers, management, and brokers. Act in conjunction with the Sales Consultant with various Warner Pacific internal departments such as Customer Service, CA Fulfillment and Underwriting as needed. May need to follow up with the broker for timely submission of additional information. Qualify groups reviewing the scenario, group profile, demographics, etc., in order to write the group with direction. Regularly update and maintain all applicable records within Salesforce. Assist Sales Consultant and brokers/customers with pre/post-sales support with oversight. Develop relationships with brokers and their support staff. Participate in external and industry related events. Provide feedback on process improvements. Stay informed of carrier products and competitive landscape. Provide back up in other areas within the department as needed/requested. Additional Skills and Requirements Must be bilingual -Spanish and English, speak,read and write. Must reside in the Northern California area. Minimum of a high school diploma, GED or equivalent; advanced education or degree preferred. 2-3 years of health care/medical sales/service experience, preferred. Valid California life/health insurance license. Ability to prioritize and organize work assignments. Exceptional interpersonal skills- ability to foster open communication channels with internal and external customers, through conflict resolution, negotiating, listening, positive attitude with co-workers, management, and brokers to obtain desired results. Basic Presentation skills to brokers. Demonstrate ability to remain calm in pressure situations. Demonstrate ability to multi-task effectively. Attention to detail is a must. Demonstrated experience in effective verbal and written communication. Quick learner of key information. Ability to take directions from multiple stakeholders. Collaborative work style. Must have the ability to work responsibly and independently from home. Ability to perform the majority of required work at the designated Warner Pacific office, 8 a.m. until 5 p.m., Monday through Friday, with flexibility to travel as needed. Computer literacy with proficiency in the Microsoft Office suite and Zoom. Ability to sit for extended periods of time, lift a minimum of five pounds, file, stand, bend, reach and pull. Compensation Salary Range* - $54,000- $72,500 annually. Actual compensation may vary from posting based on work experience, education and/or skill level. * The salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role. at the time of this posting. The company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $54k-72.5k yearly Auto-Apply 60d+ ago
  • Pre-Sale Support Specialist I -No. California

    Warner Pacific Insurance

    Customer support specialist job in Westlake Village, CA

    Job DescriptionWarner Pacific Pre-Sales Support Specialist I- Bilingual Spanish and EnglishNorthern California The bi-lingual Pre-Sale Support Specialist (hybrid) is accountable for supporting the Sales Consultants in achieving business targets. Partner with the Sales Consultant throughout the sales cycle. Review new business opportunities, facilitate various sales processes, and assist in pre-sales support. Provide high quality customer experience to internal colleagues, brokers, and carrier partners. This position is also responsible for holding enrollment meetings on behalf of the company and our brokers. The bi-lingual Pre-Sale Support Specialist will be required to facilitate in-person, virtual and recorded open enrollment meetings. This job requires a working knowledge of Medical, Ancillary, plans for Small Group, Large Group and Alternative Funding, TPA Services, as well as knowledge of market factors and plan/coverage options in developing the best possible recommendations for Warner Pacific Sales Consultants. The job further requires a working knowledge of health care legislation and the offering guidelines for each carrier. Completes routine tasks that is prescribed with a close degree of supervision and well-defined, specific instructions. Overview of Responsibilities Successfully complete the required basic training. Able to perform all job functions with assistance from co-workers, specialists, and managers, including but not limited to the following: Collaborate with Sales Consultants to evaluate requests under direct supervision and support. Review and send quotes to the Sales Consultant for further review. Learn the sales cycle opportunities and running quote reports. Receive customer information and research/contact appropriate parties to obtain prompt and thorough resolution to problems/issues with direction. Attain an understanding of market factors, carriers, plans, benefits, and legislation in the California group insurance landscape. Learn and observe how to work alongside other Warner Pacific core state support team members. Ability to research carriers, plans, rates, and networks. Ability to identify potential sales and sold groups and connect with both the broker and the Sales Consultant with oversight. Demonstrate ability to navigate and properly use the Company's website and proprietary tools. Must be bilingual in English and Spanish in order to conduct bilingual enrollment meetings and presentations. Conduct timely arrival and planning of enrollment meetings in person, recorded and via zoom. Observations may be conducted to ensure level of execution. Exceptional presentation skills. Conduct all business activities with sales acumen and a goal of providing thorough and complete information to the Sales Consultant to provide recommendations. Conduct timely follow-up on issues in progress and close all loops of communication between internal staff and brokers. May coordinate employee meetings with the broker, Sales Consultant, and enrollment specialists. This may include assisting with intake forms for meeting requests and PowerPoint presentations, and ordering enrollment materials. Ability to self-start and think/act independently and in concert with co-workers, management, and brokers. Act in conjunction with the Sales Consultant with various Warner Pacific internal departments such as Customer Service, CA Fulfillment and Underwriting as needed. May need to follow up with the broker for timely submission of additional information. Qualify groups reviewing the scenario, group profile, demographics, etc., in order to write the group with direction. Regularly update and maintain all applicable records within Salesforce. Assist Sales Consultant and brokers/customers with pre/post-sales support with oversight. Develop relationships with brokers and their support staff. Participate in external and industry related events. Provide feedback on process improvements. Stay informed of carrier products and competitive landscape. Provide back up in other areas within the department as needed/requested. Additional Skills and Requirements Must be bilingual -Spanish and English, speak,read and write. Must reside in the Northern California area. Minimum of a high school diploma, GED or equivalent; advanced education or degree preferred. 2-3 years of health care/medical sales/service experience, preferred. Valid California life/health insurance license. Ability to prioritize and organize work assignments. Exceptional interpersonal skills- ability to foster open communication channels with internal and external customers, through conflict resolution, negotiating, listening, positive attitude with co-workers, management, and brokers to obtain desired results. Basic Presentation skills to brokers. Demonstrate ability to remain calm in pressure situations. Demonstrate ability to multi-task effectively. Attention to detail is a must. Demonstrated experience in effective verbal and written communication. Quick learner of key information. Ability to take directions from multiple stakeholders. Collaborative work style. Must have the ability to work responsibly and independently from home. Ability to perform the majority of required work at the designated Warner Pacific office, 8 a.m. until 5 p.m., Monday through Friday, with flexibility to travel as needed. Computer literacy with proficiency in the Microsoft Office suite and Zoom. Ability to sit for extended periods of time, lift a minimum of five pounds, file, stand, bend, reach and pull. Compensation Salary Range* - $54,000- $72,500 annually. Actual compensation may vary from posting based on work experience, education and/or skill level. * The salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role. at the time of this posting. The company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $54k-72.5k yearly 31d ago
  • Advisor Development Program Client Associate

    Bank of America Corporation 4.7company rating

    Customer support specialist job in Westlake Village, CA

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor. Job Description: The Wealth Management Client Associate - Advisor Development Program (WMCA - ADP) role is an entry role into our Advisor Development Program where the destination role is becoming a full-scale Financial Advisor at Merrill. This progression role is responsible for providing client service support to Financial Advisors (FAs). As a WMCA - ADP your journey begins by obtaining your Securities Industry licenses, where you will receive dedicated study time for your Securities Industry Essentials [SIE], Series 7, and Series 66 Exams. Your SIE, Series 7 & 66 must be obtained within 120 days; (63 & 65 accepted, in lieu of 66, if previously held). Once you obtain your licenses, you will be taught the foundational skills needed to be a WMCA - ADP. This job is responsible for providing client service support to multiple FAs. Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients and acting as a resource for FAs on the team. Once you have reached your key milestones, including proficiency in your current role and the completion of experiential activities showcasing your ability to become an advisor, you will then progress into the next stage of the Advisor Development Program, beginning building a book of business as a Financial Advisor trainee. You will complete dedicated training preparing you for this role and once complete you will continue to work in a Merrill office where you will be acquiring, building, and managing client relationships while considering a client's complex financial picture and guiding them with advice and solutions. Once you complete your performance requirements as a Financial Advisor trainee you will reach the ultimate destination of becoming a Merrill Financial Advisor. You will be supported along the way with dedicated programs, tools, and resources throughout your career journey. The Advisor Development Program consists of progressive roles to ultimately become a Merrill Financial Advisor. Our progressive roles in the Advisor Development Program engage in: * Developing a book of business in order to meet and exceed established performance hurdles * Effectively prioritizing and sourcing prospective clients, capitalizing on referrals, assessing customer needs, referring customers to the appropriate internal specialists, and executing highly customized solutions to meet client needs * Recommending investment products and services that are suitable for prospects based on their objectives, resources, time horizon, risk profile and preferences * Balancing investment growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term planning * Organizing and managing resources (time, people, budget) to run a productive practice * Seeking the expertise of specialists, where appropriate, to identify planning and investment strategies for a client * Completing mandated training, assessments, performance goals and continuing education requirements We'll help you * Build a successful career at Bank of America through world-class training and on-boarding programs that set you up for success. * Get training and one-on-one coaching from our-award winning Academy at Bank of America and local leadership who are invested in your success. * Grow your business knowledge by using a defined consultative approach to systematically identify client needs and appropriate solutions. * Provide end-to-end comprehensive advice, deliver client reviews/presentations with confidence and recommend strategies to help achieve their financial goals and life priorities. * Collaborate with core banking and investment partners. Connect to all the solutions we provide through Bank of America and Merrill to meet virtually all their financial needs. Required Qualifications: * Displays confidence working as a self-starter in a sales role * Builds strong client relationships through effective communication and collaboration * Displays a proactive mindset and effective time management * Demonstrates a results-driven growth mindset and prioritizes client interests * Identifies appropriate client solutions through application of learnings and new information * Exceptional interpersonal and relationship building skills * Effective communication skills (written and verbal) * Proven ability to quickly build trust and credibility * Proven ability to assess needs of and recommend appropriate solutions * Proven ability to work both collaboratively on a team with key partners and independently * Proven ability to listen and probe for clarity and understanding * Entrepreneurial mindset with a proven ability to source clients through extensive prospecting and networking * Strong follow-through skills * Computer/technical literacy and proficiency in applications such as Microsoft Suite Desired Qualifications: * Bachelor's degree and/or a minimum of one year of work experience * Learns and adapts to new technology or applications * Executes multiple tasks simultaneously Job Responsibilities: * Partners with Financial Advisors, Client Relationship Managers, and Market Supervision Managers on all aspects of client servicing, risk, investments, and banking products, while receiving appropriate guidance and escalating issues as needed * Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings * Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests * Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk * Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA * Performs general business growth support functions aligned to the role of the Client Associate or Wealth Management Client Associate, providing business development, investment solutions, and/or business management support to multiple FAs Skills: * Account Management * Client Management * Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Trade Operations Management * Administrative Services * Client Investments Management * Emotional Intelligence * Referral Identification * Written Communications This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since your position requires SAFE Act registration, you will be required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in your immediate termination. The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for the position: FDIC; Safe Act; Loan Originators; and FINRA Shift: 1st shift (United States of America) Hours Per Week: 37.5
    $44k-52k yearly est. 9d ago
  • Hotel Sales Reservation Agent

    The Huntley Hotel 3.2company rating

    Customer support specialist job in Santa Monica, CA

    Our Next Family Member Reporting to the Reservations Manager, the Reservation Agent position is responsible for assisting and advising customers who may be choosing from a variety of travel options, with a driven attitude, friendly disposition, and highest level of service. The perfect candidate should enjoy facing new challenges regularly, thrive in a high pace environment, and is adaptable of a dynamic market. The Reservation Agent must be team oriented, self and team-motivated, driven, and enjoy working in the hospitality industry. Job Responsibilities: Answer all incoming calls promptly in a friendly efficient and courteous manner as outlined in SOP. Display a high level of integrity and professionalism at all times in dealing with guests and employees. Ensure consistent delivery of excellent Guest and Customer service. Provides assistance in monitoring hotel call volume and reservation services & needs; help address concerns and issues when transferring reservation calls to the in-house Reservations Department and the Call Center. Adapt and implement all reservation sales strategies implemented by the Director of Commercial Strategy and Reservations Manager to assist in generating revenue and ADR growth. Continually update Central Reservations/call center on City-Wides, upcoming events, closures, hotel info, updated services and amenities, etc., for accurate selling info. Help manage room inventory, reservations block assignment, availability controls and enforce overbooking strategy set forward by the Director of Commercial Strategy. Communicate and work closely with the Sales Department concerning group & corporate reservations. Full understanding of 3rd Party Channels and the reservation billing. Familiar with managing 3rd party extranets. Assisting Guest/Clients with processing 3rd Party Billing using the hotel's secure link platform and following all PCI compliance policies. Qualifications: High School graduate or G.E.D. equivalent. Six months reservations experience in the hospitality industry Knowledge of Outlook MS Word and Excel required. Experience with Group Sales computer systems including Opera Occasional evening and weekend work to meet deadlines. Capable of using multiple systems at the same time Self-starter results-oriented team player and demonstrates a high-level attention to detail Flexibility and adaptability to a dynamic evolving environment RezForce/Navis Experience is a plus
    $33k-39k yearly est. 60d+ ago
  • Customer Experience Representative

    Tri Source & Nearstaff Solutions

    Customer support specialist job in Santa Clarita, CA

    Job Description Join our Team! Are you someone who thrives in a fast-paced environment, loves helping others, and knows how to bring positivity to every conversation? We're growing-and looking to build on our greatest strength: our people. Come be a part of a team where your energy, accuracy, and attitude make all the difference! About the Role As a Client Experience Representative, you'll be a frontline hero-serving as a key contact for both service providers and premises owners. Handling calls and emails daily, you'll assist clients with inquiries, guide them through essential processes, and ensure every interaction reflects our client's commitment to exceptional service and code compliance. This is a productivity-tracked role where speed, accuracy, and customer satisfaction are critical to success. But don't worry-we set you up for success with in-depth training and a clear path for growth. About Our Client We support the leading inspection, testing, and maintenance compliance software provider serving fire departments and local governments across the U.S. Our work helps communities stay safe, connected, and compliant-every day. Key Responsibilities Handle inbound and outbound communication (calls/emails) with professionalism and accuracy Assist service providers and property owners with questions, next steps, and process guidance Document all customer interactions and issues in our CRM Maintain a working knowledge of our clients services, tools, and escalation protocols Deliver best-in-class service by maintaining a calm, efficient, and friendly tone at all times Collaborate with internal departments to resolve complex issues and share feedback Requirements Experience: 2+ years of customer service or retail experience Background: call center, service desk, or front-line support experience preferred Tech-Savvy: Previous experience using CRM systems preferred Traits: Dependable, attentive, eager to learn, self-starter, positive attitude Education: High School diploma, Associate's degree or higher preferred Benefits All TSI teammates are eligible for perks including: Pay starting at $17.81/hr High Growth / Rewarding Environment Bonuses Sick Time PTO Health Insurance 401k matching Snacks/Drinks Hiring Now! Location 27819 Smyth Drive, Valencia, CA 91355 Company Culture & Mission Tri Source International makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
    $17.8 hourly 21d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in San Buenaventura, CA?

The average customer support specialist in San Buenaventura, CA earns between $34,000 and $67,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in San Buenaventura, CA

$48,000
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