Customer support specialist jobs in Santa Fe, NM - 147 jobs

Ensure all your application information is up to date and in order before applying for this opportunity. The Critical Care Technician (CCT) is responsible for competent care of patients in the medical setting, and reacts quickly and effectively to critical and emergency situations. Competent in essential functions as listed below. The CCT communicates with interdisciplinary team about duties, responsibilities, and findings. The CCT organizes care in a manner that contributes to the overall quality of the team; and performs other job duties as assigned, within their scope of practice. The CCT is a vital part of the team that acts as a mentor and preceptor to new staff. Requirements EDUCATION: High School diploma or equivalent plus trade or vocational school training in medical/ surgical patient care. CERTIFICATION/LICENSES: 1. Current BLS issued through American Heart Association is required. 2. Completion of an Emergency Medical Technician (EMT) program with one (1) year experience as an EMT B/I/P; or 3. A Nursing Student who has recently completed a minimum of two (2) clinical rotations as a part of an accredited nursing school program for registered nurse; or 4. Successful completion of the in-house advanced certified nursing assistant training program with one (1) year experience as an Advanced Certified Nursing Assistant (ACNA). CRITICAL CARE EXPANDED DUTIES TRAINING: Peripheral intravenous access and removal Disaster preparedness and use of PAPR gov training course IS 100 and other FEMA courses as requested and/or required Recording of I & O's Foley Catheter insertion and removal Nasogastric tube insertion and removal Foley Catheter insertion and removal Cardiac Telemetry/EKG rhythm interpretation Suture/Staple removal Training will be provided by the Clinical Educator and Medical staff during the orientation period. SKILLS: The CCT must have critical thinking skills and the ability to prioritize quickly. In addition to performing all essential functions as listed below, the CCT will: Demonstrate efficient response to critical care and emergent medical situations, using BLS and first aid training. Demonstrate the ability to operate and maintain emergency medical devices and critical care equipment. Possess excellent communication and electronic documentation skills, with an ability to read and interpret technical reports, charts, and ECG monitoring. Demonstrate the ability to handle a high level of stress and to maintain composure under a variety of adverse conditions. NATURE OF SUPERVISION: -Responsible to: Reports directly to the Critical Care Director, Clinical Manager or designee of area assigned, for essential job duties and day-to-day responsibilities. ENVIRONMENT: - Bloodborne pathogens - B Works irregular hours. Multiple simultaneous activities around patient care. Exposure to x-rays and infectious diseases such as hepatitis-B and AIDS. In addition, may be subject to varying unpredictable situations such as violence from mentally unstable patients. PHYSICAL REQUIREMENTS: Must demonstrate appropriate body mechanics for prolonged, extensive or considerable standing/walking, kneeling, bending, and lifting, secondary to emergent/urgent situations. Frequently lifts, positions, pushes and/or transfers patients or equipment as per policy and procedure. Hearing and visual acuity must be within normal limits or with appropriate prescribed medical devices. Manual dexterity and fine motor coordination required. xevrcyc The work is not only physically strenuous but can be stressful, sometimes involving life-or-death situations and suffering patients.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

Pay Range USD $59,000.00 - USD $73,000.00 /Yr. About Us Join Our Mission At Omega Technical Services, every role supports a mission that matters. Whether you're advancing national security, driving innovation in nuclear infrastructure, or supporting critical DOE and DoD operations, you're part of something bigger here. Overview Omega Technical Services is seeking a highly motivated IT Customer Support Specialist 1 to support ongoing operations at Los Alamos, NM. This position plays a vital role in advancing critical mission objectives within a highly regulated and technically demanding environment. The IT Customer Support Specialist 1 provides onsite technical support to users within secure LANL environments. This role coordinates, diagnoses, and troubleshoots incoming IT requests related to user accounts, desktop and laptop systems, network services, and authentication access. Support may also be provided to remote users accessing LANL networks, clusters, or supercomputers. Responsibilities Coordinate, diagnose, and troubleshoot incoming IT support requests from users. Provide technical support for user accounts, desktop and laptop systems, and network services. Support external users accessing LANL systems from remote locations. Resolve issues in a timely manner or escalate to appropriate technical personnel when necessary. Provide case status updates to customers and internal stakeholders. Assist with weekly reporting, including machine usage statistics for management and end-users. Analyze and interpret information from multiple sources into meaningful data. Assist with gathering and reporting machine availability and stability data for High Performance Computing clusters. Support and maintain effective working relationships with users. Develop, document, and follow standard operating procedures and customer service guidelines. Support credentialing and MFA/token issuance for network access. Work primarily within Windows desktop environments. Participate in required training to maintain technical and security compliance. Education Requirements College degree in an IT-related field preferred but not required. Equivalent combinations of education and experience will be considered. Position is not intended for candidates with entry level experience. Qualifications Minimum of 2 years of related IT experience, or an equivalent combination of education and experience. Active DOE Q Clearance (must be held prior to submittal; active TS may be considered). Basic computer skills, including navigating file systems, web applications, and data entry. Experience providing customer-facing technical support. Ability to apply standard IT principles, procedures, and troubleshooting techniques. Strong communication and customer service skills. Ability to work 100% onsite during standard daytime business hours. Ability to follow established procedures and work under ongoing supervision. Preferred Qualifications College degree in an IT-related field. Experience working in a service desk or operations center environment. Experience with incident management or ticketing systems (ServiceNow preferred; others acceptable). Experience with Microsoft Office 365 and Microsoft Teams. Familiarity with MFA (multi-factor authentication) token issuance. IT-related certifications (A+, Network+, Security+, ITIL, etc.). Prior experience working in a secure or classified environment. Work Schedule A 40 hour work week is scheduled. Client utilizes various work schedules including 5/8s (8 hour/day; five days per week), 4/10's (10 hours/day; four days per week), and 9/80's (9 hours/day, five days on week AA and four days on week BB. Work week excludes Client holidays. Each workday has 30-minute lunch. Overtime will be expected at times to meet deliverables and will be utilized at the discretion of the Manager. Why Omega Technical Services? Omega Technical Services is a Service-Disabled Veteran-Owned Small Business and a trusted partner to the Department of Energy, Department of Defense, and other commercial clients, supporting mission-critical projects that shape national security and technological innovation. Our culture is defined by leadership, initiative, and trust. Our values drive meaningful outcomes and long-term impact. At Omega Technical Services, you'll work alongside elite subject matter experts who thrive on being challenged, innovation, and collaboration. We offer competitive pay, comprehensive benefits, and the opportunity to grow your career in a mission-first, people-focused environment. When you join Omega Technical Services, you're not just starting a job, you're building a career that honors the past, powers today's progress, and accelerates the most vital missions of tomorrow. Equal Employment Opportunity Statement Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle - from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives. Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients: + Accelerate the drug development cycle + Assess competition and bring the right drugs to market + Make data driven commercial and financial decisions + Match and recruit patients for clinical trials + Identify and address barriers to therapies Norstella serves most pharmaceutical and biotech companies around the world, along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella's investments in AI are transforming how data is consumed and decisions are made, disrupting inefficient legacy workflows and helping the industry become more efficient, innovative, and responsive to patient needs. **The Role:** The Client Success Renewals Specialist works in collaboration with the Client Success Operations Manager and Client Success team members in the overall responsibility for MMIT client contract onboarding, adoption, and renewals with the aim of client retention. The CSR will support the Client Success team in key client success initiatives and tactics essential for clients to realize deep value from an ongoing MMIT partnership. The CSR will leverage their product and contractual knowledge, attention to detail, and highly responsive mindset to deliver on key initiatives aimed at supporting MMIT's clients. **Responsibilities:** Renewals Management - Manage Digital Segment client contract renewals occurring on a yearly or multi year basis - Responsible to contract terms review/changes, documentation in Salesforce, partnering with client team, and client communication surrounding the renewal through signature - Partner with and assist Client Success Managers with segment specific contract renewals throughout the renewal cycle - Document and report to leadership renewal progress throughout the renewal cycle Client Support and Data Management - Lead Digital Segment clients through onboarding and adoption of licensed solutions - Support client with the submission, monitoring, and ensuring resolution of Customer Support and Data Verification tickets - Escalate urgent client issues using MMIT Client Escalation Pathway - Collaborate with internal partners to address client questions required for completion of requests - Prepare standard data extracts from MMIT applications as needed - Collaborate with Sales Operations to maintain CS dashboards and reports - Effective collaboration with internal and external stakeholders Account Planning & Strategy Support - Generate and summarize client data to support internal account health and planning discussions - Create client facing engagement reports (utilization metrics, engagement summary, etc.) - Prepare engagement summary metrics for client meeting and Executive Business Reviews General Client Success Support - Collaborate with CSM to prepare content for client deliverables and presentations aligning with the client business portfolio and goal alignment (kick-off meetings, partnership reviews, training presentations, etc.) - Fill in for CSM on client support inquiries or projects as needed (CSM back-up for out of office, travel, conflict, etc.) - Review client facing deliverables and configuration settings to ensure alignment with client needs - Regularly review and maintain client user lists and access to MMIT solutions - Coordinate maintenance of client application settings and prepare communication to update client (i.e. add or remove drugs from client market baskets) - Partner with CSM through weekly touchpoints reviewing key account metrics and deliverables - Provide insight to operational efficiency and process improvements aligned with enhancements to overall process and the customer experience **Qualifications:** - 1-3+ years experience in life sciences - 2-4 years experience in customer support or client management - Previous experience reviewing legal documents/contracts - Ability to work independently and drive projects from start to finish in a fast paced environment - Highly collaborative, team oriented, and comfortable leading cross-functional projects - Excellent writing and communication skills for both internal and external audiences - Passion for continual learning and highly motivated - Strong empathy for customers AND passion for retention and growth - Analytical and process-oriented mindset - Highly detailed oriented - Demonstrated desire for continuous learning and improvement **Our Guiding Principles for success at Norstella:** 01: Bold, Passionate, and Mission-First 02: Integrity, Truth, and Reality 03: Kindness, Empathy, and Grace 04: Resilience, Mettle, and Perseverance 05: Humility, Gratitude, and Learning **Benefits:** - Medical and Prescription Drug Benefits - Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA) - Dental & Vision Benefits - Basic Life and AD&D Benefits - 401k Retirement Plan with Company Match - Company Paid Short & Long-Term Disability - Paid Parental Leave - Paid Time Off & Company Holidays _The expected base salary for this position ranges from $70,000 to $90,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered._ _Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law._ _Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you._ _All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address:_ _[email protected]_ _._ Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Job Description Job Type: Part-Time Pay: $17.00-$35.00/hour (base + bonuses) _____ About Us Autocartel is the largest privately-owned lot service company in Texas, Colorado, and New Mexico, specializing in high-quality automotive photography and videography. We help dealerships manage their online inventory by capturing professional, eye-catching images and videos of vehicles for sale. We're passionate about cars, photography, and customer service - and we're looking for energetic, detail-driven individuals to join our team! _____ Position Overview We're hiring a Dealer Lot Services Specialist to support our clients with their photography and videography needs. In this role, you'll travel to dealerships in the Santa Fe area, photograph and video inventory and upload media into our internal database. This is a fast-paced, physically demanding and hands-on role ideal for self-starters who thrive in autonomy, enjoy being around new cars, and take pride in producing high-quality work. _____ What You'll Do Travel to assigned dealerships throughout the assigned area Stage and photograph vehicles following AutoCartel standards Capture walkaround videos for online platforms Upload photos/videos to our internal system Input accurate vehicle data in an efficient manner Provide consistent and professional communication with dealerships and managers Perform physical work outdoors up to 8 hours daily Drive a variety of vehicles, including manual and automatic transmissions Provide consistent visits, maintain timeliness, and accuracy to ensure a continued business relationship with clients Apply productive thinking and self-discipline to maximize time efficiency (i.e., travel time and routes) Provide a high level of attention to detail _____ Requirements Must have: Reliable transportation Clean driving and criminal record High-speed internet and home printer High School diploma or equivalent Comfortable outdoors, in active, fast-paced environments Strong communication and interpersonal skills Attention to detail and self-motivation Willingness to adapt to changing routes/schedules Car Photography experience or the interest and ability to learn One year of experience in a customer service position Able to lift 25 (twenty-five) pounds License/Certification: Driver's License (Required) Ability to Relocate: Santa Fe, NM: Must reside in these areas _____ Preferred Skills/Experience: Previous lot, porter, valet, or outdoor work Familiarity with car makes/models/features Automotive or photography background Photography knowledge (or interest in learning) _____ Benefits Perks & Benefits Starting Pay: $17.00 per hour. After your first 30 days: $17.00 per hour + bonuses based on production . Most employees average $25-$35 per hour when factoring in bonus money. Profit Sharing: 50% shared with all employees Work/Life Balance: No weekends - Monday-Friday schedule Flexible Hours: full time employees have the ability to work 30-35 hours/week Paid Time Off Company Equipment & Uniforms Provided One-on-One Paid Training Career Path Opportunities - ask us about advancement Drive a variety of vehicle make and models daily Health, Dental & Vision Insurance Options* _____ Ready to Join Us? If you're dependable, driven, and excited by cars and photography, we'd love to meet you. Come grow with us and be part of a team that values quality, service, and opportunity. Apply today and let's get you on the road!

**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The primary responsibility of the Customer Engagement Advocate II is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Public Sector. The Customer Engagement Advocate is a key member of a Sales team, who is responsible for customer life cycle management and retention. As a primary interface with both internal and external customers, the Customer Engagement Advocate II service and skills make a positive contribution to the strength of Lumen's relationship within our accounts **The Main Responsibilities** Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running + Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service. + Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition. + Revenue Forecasting - understand the base they support, forecast disconnects, recompete impacts and utilize Salesforce to accomplish these tasks. + Leverage Gainsight to work through tasks like renewals, first bill reviews. + Partner with Sales, Service and Support personnel to strategically support accounts. + Make accurate and timely decisions based on customer needs and business requirements. + Develop, maintain, and manage customer relationships from the operational to executive levels throughout the organization. + Ability to effectively represent Lumen to multiple departments and levels within the Account, by understanding how Lumen's products meet their goals. + Project Management of the activities of multiple Lumen departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of Lumen Customer to install new service, or to coordinate moves, adds or changes to existing service. + Portal On boarding/process training. Onboard customers in partnership with SME organization. Review Customer Information Guides with Customer, update when necessary. Liaise with internal departments and customer to ensure all needs are addressed related to onboarding. **What We Look For in a Candidate** + Minimum 3 years' experience in a telecommunications customer -facing environment supporting Enterprise Customers. + Experience in developing long-term business relationships with key decision makers within organizations, with a proven knowledge of the sales cycle. + An ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf. + Drive balanced communication with tact and diplomacy, while juggling competing customer & company priorities. + Extensive knowledge of new technologies and selling points which includes enhancing expertise in the company's product application technologies. + Strong understanding of IP Products and Services. + Experience in teaming effectively with others across different disciplines, functions, and organizations. + Strong written, oral communication skills to include presentation skills, interpersonal skills, and a professional business image. + Ability to multitask and meet multiple timelines. + The ability to travel to customer sites. + Working knowledge of the applicable tools & techniques of customer support within telecommunications. + Working knowledge of MS Office suite. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $54,579 - $72,765 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $57,309 - $76,409 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $60,039 - $80,042 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote Requisition #: 341112 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Are you ready to take your career to the next level in a serene oasis? Look no further! Ojo Santa Fe Spa Resort, located in the picturesque Santa Fe, New Mexico, is seeking Reservations Agent to join our diverse and inclusive team. Why choose Ojo Santa Fe Spa Resort? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Our resort is renowned for its spring-fed waters, known for their respite and healing properties, providing a unique wellness experience for our guests. Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. Position Description The Reservationist is responsible for creating an outstanding first impression over the phone, driving resort sales by presenting the resort experience to our guests, providing exceptional service by anticipating guests' needs and assisting in booking reservations at the resort spa, restaurant and for other resort amenities and activities. This position must have the flexibility to work various shifts on weekends, weekdays, holidays and/or evenings with availability to cover unexpected reservationists' absences based on the evolving needs of the business. This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Guest Interaction: Answer telephone calls and emails in the reservation department promptly, courteously, enthusiastically, and according to established protocols. Assist guests with inquiries about room availability, amenities, services, and special promotions. Provide detailed information about the resort, local attractions, and travel recommendations. Explain resort policies (e.g., check-in/out, smoking) during the reservation process to ensure a smooth experience and minimize surprises and misunderstandings. Booking Management: Process reservations accurately, ensuring all guest details are correctly entered into the reservation system. Update and modify existing reservations as needed, including cancellations, changes, and special requests. Maintain a high level of accuracy in handling guest bookings to prevent overbooking and ensure guest satisfaction. Input complete guest reservation information into reservation and resort management systems accurately and according to established protocols. Sales and Upselling: Identify opportunities to upsell rooms, packages, and additional services to maximize revenue. Communicate promotional offers and packages to potential guests effectively. Follow up with guests regarding potential upgrades and additional services prior to their arrival. Upsell rooms and treatments where possible according to established procedures to maximize resort average room rate and revenue. Guest Records and Documentation: Maintain organized and accurate records of all reservations, including payments, guest preferences, and special requests. Generate daily, weekly, and monthly reports on booking statistics and revenue. Handle confidential guest information with the highest degree of integrity. Coordination and Communication: Coordinate with other departments (housekeeping, front desk, etc.) to ensure smooth operations and guest satisfaction. Communicate guest needs and preferences to relevant departments to ensure a personalized guest experience. Resolve any issues or discrepancies related to reservations efficiently and professionally. Maintain complete knowledge of all resort features/services, room types, room rates, packages, promotions, and dining options. Customer Service: Provide exceptional customer service by addressing guest concerns and resolving issues promptly. Handle difficult or irate guests with patience and professionalism, seeking solutions that ensure guest satisfaction. Gather feedback from guests and relay important information to management for continuous improvement. Assess guest requests and inquiries, offering creative suggestions and recommendations tailored to each guest's or party's unique needs. Technology and System Use: Utilize the resort's reservation system and other related software proficiently to manage bookings. Stay updated on system updates and new features to enhance efficiency and accuracy. Troubleshoot minor technical issues and escalate more complex problems to the appropriate support teams. Compliance and Policies: Adhere to all company policies and procedures, including privacy and data protection regulations. Ensure compliance with resort standards and service quality guidelines. Participate in ongoing training and professional development to stay current with industry trends and best practices. Implement new techniques and practices as introduced and directed by resort management; participate in resort training seminars to build skills and continuously improve service. Professional Conduct: Maintain a professional demeanor by exhibiting a positive attitude toward all employees, managers, and guests, modeling the resort's core values. Assist in the development and implementation of new company initiatives, such as promotions and upcoming events. Requirements Qualifications: Minimum of 1 year previous reservations/sales experience in the hospitality industry, preferably at an upscale hotel or resort, required. High school diploma (or equivalent) required; college degree preferred. Knowledge of Microsoft Office programs; experience in resort/hotel software strongly preferred; experience with Agilisys a plus. Ability to enter data quickly and accurately while communicating with guests on the phone. Must be available to work a flexible schedule including days, evenings, weekends and holidays. Ability to sit for long periods of time in close proximity to other employees, stand, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 20 pounds. If you require a reasonable accommodation during the application process or to perform the essential functions of this position, please contact the Human Resources Department. Ojo Spa Resorts is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa: Mission based company with values you can trust Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods Employee Assistance Program (EAP) Paid Sick Time Paid Time Off Ongoing training to build critical skills for current and future roles Numerous Growth & Developmental Opportunities Competitive Compensation Discounted Employee Lunch Free Lunch/Dinner on Thanksgiving & Christmas Employee Appreciation Lunches Above and Beyond Awards - Ojo Bucks Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13) 40% off Spa Treatments (includes private pools and private Ojitos) 40% off at the Restaurants 20% off at the Gift Shops Discounted Lodging Rate Hiking Trails Ojo Santa Fe : Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats Ojo Santa Fe Spa Resort is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations: Only 34 miles away from Bernalillo, NM. Rio Rancho, NM, is located only 43 miles away from our resort. Placitas, NM, is conveniently located only just 39 miles away. Corrales, NM, is a short 42-mile drive from Ojo Sant Fe. Albuquerque, NM, is just 51 miles away. Espanola is 38 miles away. Los Alamos is 46 miles away. Join us now and become an essential part of the Ojo Santa Fe Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination! To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com

Longenecker & Associates (L&A) seeks a motivated IT Customer Support Specialist I to contribute to our mission supporting our work at Los Alamos National Laboratory in Los Alamos, NM. L&A is a woman-owned small business and trusted partner enabling critical missions across the U.S. Department of Energy (DOE) complex for more than 30 years. We contribute to DOE's nuclear security and environmental remediation enterprise by providing the highest-caliber staff and experts. L&A is unconditionally committed to mission success and the well-being of employees, the nation and the environment. Our team members are passionate about building a healthier environment for generations to come. We are a community that interfaces and effectively communicates with all levels of management and government. If you have a passion for excellence, seek opportunities to engage in mission critical work, and consistently exceed expectations, apply now to join our professional family. POSITION DESCRIPTION The IT Customer Support Specialist II coordinates, diagnoses and troubleshoots incoming calls from users. Provides support services to users with technical problems and information technology issues involving accounts, desktop, laptop or network services or from external users who may be using LANL networks, clusters or supercomputers from remote locations. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates which may also include weekly reporting of machine usage statistics to management and end-users. Analyzes and interprets disparate information sources into meaningful data. May also gather and report on machine availability and stability data for High Performance Computing Clusters. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. The ideal candidate is a seasoned, experienced professional with a full understanding of specialized area plus working knowledge of other related fields. They are able to: · Resolve a wide range of issues in creative ways. · Provide resolution to a diverse range of complex problems where analysis of data requires evaluation of identifiable factors. · Contribute to the development of the organization's goals and objectives. · Work under limited direction and receive general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Determines approach to solutions, plans schedule and arranges own activities in accomplishing objectives. EDUCATION REQUIREMENTS · Position typically requires a bachelor's degree in a relevant field, a minimum of 5 years of related experience or an equivalent combination of education and experience. MINIMUM QUALIFICATIONS · Demonstrated experience in customer-facing IT support roles, particularly in authentication and access management; · Experience with incident management systems and applications; · Basic computer and application literacy (Microsoft Office, Collaboration & Communication tools and File Management); · Strong problem-solving skills and the ability to work independently in a fast-paced environment; · Excellent written and verbal communication skills; · Experience with documenting procedures and generating technical reports; · Proven ability to manage multiple priorities and provide timely updates to stakeholders; · Operate with minimal supervision and may coordinate the activities of other support personnel; · Ability to work in a diverse work environment, · Satisfactory results of a pre-employment screening, which includes a background check and drug screening in accordance with Federal requirements (details below), · Ability to fulfill and promote L&A core values. LOCATION · Onsite - Los Alamos, NM PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Successful candidates will be able to perform the essential functions of the job with reasonable accommodation. This job posting reflects management's assignment of essential functions and the descriptions listed do not restrict management's right to assign or reassign duties and responsibilities to this job at any time. PRE-EMPLOYMENT SCREENING Please note that marijuana remains a Schedule I controlled substance under Federal Law. Federal contractors must follow Federal drug-free workplace rules, which prohibit marijuana use, even if medical or recreational use is permitted under State Law. SALARY AND BENEFITS As an L&A employee, you will be eligible for a competitive salary as well as a comprehensive benefits package including healthcare (medical and dental), 401K plan, and paid time off. We believe in investing in our employees beyond compensation and as an L&A employee, you will have access to in-house training, career pathing, mentoring, award programs, tuition reimbursement and much more. L&A is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.

Edgewater Federal Solutions is seeking an IT Customer Support Specialist to support a major national laboratory. As an IT Customer Support Specialist, you will serve as a primary point of contact for users experiencing technical issues related to authentication and access on Laboratory networks. This is a customer-facing position that requires strong communication skills, technical expertise, and a commitment to delivering exceptional service in support of the Laboratory's mission. Responsibilities Provide front-line support for user authentication issues, including login problems, credential management, and access to Laboratory systems. Deliver timely resolution of technical problems or escalate complex issues to appropriate technical teams. Maintain clear and consistent communication with customers, including case status updates and resolution timelines. Generate and distribute weekly reports on credential usage statistics to management and stakeholders. Develop and maintain strong working relationships with internal customers to ensure high levels of satisfaction. Create, document, and implement standard operating procedures and customer service guidelines for credential issuance support. Apply broad technical experience and professional judgment to resolve complex issues creatively and effectively. Exercise significant judgement in determining objectives and methods for new assignments and improving workflows. Qualifications 5 years of demonstrated experience in customer-facing IT support roles, particularly in authentication and access management. U.S. Citizenship is required per contract. Must possess an Active Q clearance or Top Secret clearance Experience with incident management systems and applications. Basic computer and application literacy (Microsoft Office, Collaboration & Communication tools and File Management). Strong problem-solving skills and the ability to work independently in a fast-paced environment. Excellent written and verbal communication skills. Experience with documenting procedures and generating technical reports. Proven ability to manage multiple priorities and provide timely updates to stakeholders. Operate with minimal supervision and may coordinate the activities of other support personnel. Desired: Certifications in IT support, cybersecurity, or related fields. Degree in computer science or IT related field About Us: Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025. It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

About the Role: The Slot Service Specialist at Santa Clara Resort LLC plays a critical role in ensuring an exceptional gaming experience for all guests by maintaining and servicing slot machines with precision and efficiency. This position requires a thorough understanding of slot machine mechanics, software, and customer service to promptly address and resolve any technical issues that may arise. The specialist will collaborate closely with the casino operations team to minimize downtime and maximize machine availability, directly contributing to guest satisfaction and revenue generation. Additionally, the role involves conducting routine inspections, troubleshooting malfunctions, and performing preventive maintenance to uphold the highest standards of machine performance. Ultimately, the Slot Service Specialist ensures that every guest enjoys a seamless and enjoyable gaming environment through expert technical support and attentive service. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of electronic and mechanical systems, preferably in gaming or related industries. Experience with troubleshooting and repairing electronic equipment. Strong customer service skills with the ability to communicate technical information clearly. Ability to work flexible hours, including nights, weekends, and holidays as required. Preferred Qualifications: Technical certification or training in electronics, electromechanics, or a related field. Previous experience working in a casino or gaming environment. Familiarity with slot machine software and gaming regulations. Proficiency in using diagnostic tools and software for slot machine maintenance. Strong problem-solving skills and the ability to work independently under pressure. Responsibilities: Perform daily inspections and maintenance of slot machines to ensure optimal functionality and appearance. Diagnose and repair mechanical, electrical, and software issues in slot machines promptly to minimize downtime. Collaborate with casino floor staff to respond quickly to guest concerns and technical problems. Maintain accurate records of service activities, repairs, and parts inventory for compliance and operational efficiency. Assist in the installation and testing of new slot machines and related gaming equipment. Provide technical support and training to casino staff on slot machine operations and troubleshooting procedures. Ensure compliance with all regulatory and safety standards related to gaming equipment. Skills: The Slot Service Specialist utilizes technical skills daily to diagnose and repair complex slot machine issues, ensuring minimal disruption to casino operations. Strong mechanical and electronic troubleshooting abilities enable the specialist to quickly identify faults and implement effective solutions. Customer service skills are essential for interacting with guests and casino staff, providing clear explanations and timely assistance. Organizational skills are applied in maintaining detailed service records and managing parts inventory to support efficient maintenance workflows. Additionally, adaptability and teamwork are important as the specialist coordinates with various departments to uphold a high-quality gaming experience.

About the Role: The Slot Service Specialist at Santa Clara Resort LLC plays a critical role in ensuring an exceptional gaming experience for all guests by maintaining and servicing slot machines with precision and efficiency. This position requires a thorough understanding of slot machine mechanics, software, and customer service to promptly address and resolve any technical issues that may arise. The specialist will collaborate closely with the casino operations team to minimize downtime and maximize machine availability, directly contributing to guest satisfaction and revenue generation. Additionally, the role involves conducting routine inspections, troubleshooting malfunctions, and performing preventive maintenance to uphold the highest standards of machine performance. Ultimately, the Slot Service Specialist ensures that every guest enjoys a seamless and enjoyable gaming environment through expert technical support and attentive service. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of electronic and mechanical systems, preferably in gaming or related industries. Experience with troubleshooting and repairing electronic equipment. Strong customer service skills with the ability to communicate technical information clearly. Ability to work flexible hours, including nights, weekends, and holidays as required. Preferred Qualifications: Technical certification or training in electronics, electromechanics, or a related field. Previous experience working in a casino or gaming environment. Familiarity with slot machine software and gaming regulations. Proficiency in using diagnostic tools and software for slot machine maintenance. Strong problem-solving skills and the ability to work independently under pressure. Responsibilities: Perform daily inspections and maintenance of slot machines to ensure optimal functionality and appearance. Diagnose and repair mechanical, electrical, and software issues in slot machines promptly to minimize downtime. Collaborate with casino floor staff to respond quickly to guest concerns and technical problems. Maintain accurate records of service activities, repairs, and parts inventory for compliance and operational efficiency. Assist in the installation and testing of new slot machines and related gaming equipment. Provide technical support and training to casino staff on slot machine operations and troubleshooting procedures. Ensure compliance with all regulatory and safety standards related to gaming equipment. Skills: The Slot Service Specialist utilizes technical skills daily to diagnose and repair complex slot machine issues, ensuring minimal disruption to casino operations. Strong mechanical and electronic troubleshooting abilities enable the specialist to quickly identify faults and implement effective solutions. Customer service skills are essential for interacting with guests and casino staff, providing clear explanations and timely assistance. Organizational skills are applied in maintaining detailed service records and managing parts inventory to support efficient maintenance workflows. Additionally, adaptability and teamwork are important as the specialist coordinates with various departments to uphold a high-quality gaming experience.

The Players Club Representative is an ambassador of the Star Rewards Club in providing accurate information and services for our guests while conducting enrollments, offer redemptions and promotions, through friendly high-quality service. Players Club Representative will answer internal and external phone calls; transfer calls to departments throughout the Casino; provide guests with general information about Casino amenities and services including outlet/venue hours of operation, point of contact, event room location, etc. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear, seek answers from your supervisor. Responsibilities: Greet guests as they enter the casino; provide current information relative to player club membership, casino amenities, services, promotions, special events and off-site attractions. Initiate new-member enrollments by actively pursuing non-members using approved methods. Upon verification, enter guest data, in an accurate and efficient manner. Identify and resolve the concerns of a guest relative to our services, special events or promotions. Conduct transactions with guests by handling cash, processing memberships, coupons, drawing tickets, box office revenue and receipts. Answer telephones and speak with guests and co-workers in a professional, courteous, knowledgeable and timely manner. Answers incoming telephone calls, routing calls to appropriate person/department. Assist in all special events and promotions. Individual is expected to be aware of business activities and events as they relate to the department and the entire property. Maintain a strong commitment to provide support for the casino's initiatives, programs, goals and special projects. Performs other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. High School Diploma or equivalent. Knowledge of computers and the ability to learn new programs and systems. Excellent verbal communication and interpersonal skills. Possess a positive, team player attitude with guests and co-workers. Cash handling and computer experience. Work schedule flexibility consistent with needs of the business. Must be able to attend all required staff meetings and training sessions. Implement professional promotion announcements over the Casino PA System. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintains a strict level of confidentiality regarding company information. Must be able to work independently and exercise good judgment in handling a variety of situations. Strong numerical or statistical aptitude. Strong mathematical skills. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail oriented, organized individual with the ability to multi-task. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills Proven ability to handle conflict situations positively and courteously. Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear. Ability to type at least 40 words per minute. Ability to 10 key preferred. Ability to use electronic equipment including computers, adding machines and calculators. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed and professional appearance. The employee must be able to lift up to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility, as needed, to collect and distribute all necessary documents. Must be able to sit for a long durations of time. Physical ability to safely perform the essential job functions of the position. Equipment Used: Smartphones, computers, laptop computers, and other traditional office equipment as required. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.

Under the direction of the Technology Support Services Manager, the Customer Service Technician receives and relays telephone calls for the university telephone system, providing directory information or transferring calls as appropriate. In addition, the Customer Service Technician provides customer support as part of the IT Services Help Desk team, documenting and fielding technology requests, and ensuring completion of technology support requests while providing a high level of customer service. The Customer Service Technician is expected to provide excellent customer service to the campus community and external callers/guests. Duties And Responsibilities Receives and relay telephone calls for the university telephone system, providing directory information or transferring calls as appropriate; Become familiar with the resources and departments within the university, and main methods of contact or sources of information; Provide feedback based on received calls that identify areas of improvement to internal processes and available resources; Field incoming IT help requests from end users in person, or via telephone or e-mail, in a prompt, courteous, and professional manner; Document user requests and problems, including all pertinent end user identification information, including name, department, contact information, and nature of the request/problem, in ITS ticketing system; Prioritize and escalate problems to the appropriate area within the ITS department; Test resolutions to ensure technology problems have been adequately resolved, and perform post-resolution follow-ups to help requests; Document user requests and problems, including all pertinent end user identification information including name, department, contact information, and nature of the request or problem; Handle confidential information with discretion; Collaborate with team members to make recommendations for improved internal processes, and improved customer service experience; Receive cross-training in other areas of the department, and provide support in covering those areas as needed; Assist with training of new hires within the department; Maintain regular attendance; Perform miscellaneous job-related duties as assigned.

Customer Service Coordinator (3rd Shift) Job ID 252155 Posted 15-Dec-2025 Service line GWS Segment Role type Full-time Areas of Interest Customer Service, Facilities Management Location(s) Remote - US - Remote - US - United States of America - - Abou Customer Service Coordinator, Customer Service, 3rd Shift, Coordinator, Retail, Property Management

Job Type: Part-Time Pay: $17.00-$35.00/hour (base + bonuses) _____ About Us Autocartel is the largest privately-owned lot service company in Texas, Colorado, and New Mexico, specializing in high-quality automotive photography and videography. We help dealerships manage their online inventory by capturing professional, eye-catching images and videos of vehicles for sale. We're passionate about cars, photography, and customer service - and we're looking for energetic, detail-driven individuals to join our team! _____ Position Overview We're hiring a Dealer Lot Services Specialist to support our clients with their photography and videography needs. In this role, you'll travel to dealerships in the Santa Fe area, photograph and video inventory and upload media into our internal database. This is a fast-paced, physically demanding and hands-on role ideal for self-starters who thrive in autonomy, enjoy being around new cars, and take pride in producing high-quality work. _____ What You'll Do Travel to assigned dealerships throughout the assigned area Stage and photograph vehicles following AutoCartel standards Capture walkaround videos for online platforms Upload photos/videos to our internal system Input accurate vehicle data in an efficient manner Provide consistent and professional communication with dealerships and managers Perform physical work outdoors up to 8 hours daily Drive a variety of vehicles, including manual and automatic transmissions Provide consistent visits, maintain timeliness, and accuracy to ensure a continued business relationship with clients Apply productive thinking and self-discipline to maximize time efficiency (i.e., travel time and routes) Provide a high level of attention to detail _____ Requirements Must have: Reliable transportation Clean driving and criminal record High-speed internet and home printer High School diploma or equivalent Comfortable outdoors, in active, fast-paced environments Strong communication and interpersonal skills Attention to detail and self-motivation Willingness to adapt to changing routes/schedules Car Photography experience or the interest and ability to learn One year of experience in a customer service position Able to lift 25 (twenty-five) pounds License/Certification: Driver's License (Required) Ability to Relocate: Santa Fe, NM: Must reside in these areas _____ Preferred Skills/Experience: Previous lot, porter, valet, or outdoor work Familiarity with car makes/models/features Automotive or photography background Photography knowledge (or interest in learning) _____ Benefits Perks & Benefits Starting Pay: $17.00 per hour. After your first 30 days: $17.00 per hour + bonuses based on production . Most employees average $25-$35 per hour when factoring in bonus money. Profit Sharing: 50% shared with all employees Work/Life Balance: No weekends - Monday-Friday schedule Flexible Hours: full time employees have the ability to work 30-35 hours/week Paid Time Off Company Equipment & Uniforms Provided One-on-One Paid Training Career Path Opportunities - ask us about advancement Drive a variety of vehicle make and models daily Health, Dental & Vision Insurance Options* _____ Ready to Join Us? If you're dependable, driven, and excited by cars and photography, we'd love to meet you. Come grow with us and be part of a team that values quality, service, and opportunity. Apply today and let's get you on the road!

Pay Range USD $73,000.00 - USD $89,000.00 /Yr. About Us Join Our Mission At Omega Technical Services, every role supports a mission that matters. Whether you're advancing national security, driving innovation in nuclear infrastructure, or supporting critical DOE and DoD operations, you're part of something bigger here. Overview Omega Technical Services is seeking a highly motivated IT Customer Support Specialist II (Level 2 / Level 3) support ongoing operations Los Alamos, NM. This position plays a vital role in advancing critical mission objectives within a highly regulated and technically demanding environment. The IT Customer Support Specialist provides onsite technical support services to internal and external users operating within secure LANL environments. This role coordinates, diagnoses, troubleshoots, and resolves a wide range of IT issues related to user accounts, desktop and laptop systems, network access, and authentication services. This is a customer-facing, onsite role requiring daily interaction with users, issuance of credentials and MFA tokens, and coordination with field services and technical teams. Level II and Level III specialists perform similar core functions, with Level III contributing more heavily to documentation, process improvement, and knowledge development. Location: Onsite - Los Alamos, NM Schedule: Daytime hours between 7:00 AM - 5:00 PM (9/80 or 5/8 schedules) Clearance Required: Active DOE Q Clearance (required at start) Assignment Duration: 2 years (possible extension/conversion) Positions Available: 2 - Level II 1 - Level III Responsibilities Serve as a primary point of contact for incoming IT support requests (in person and via ticketing systems). Diagnose and resolve hardware, software, account, and network access issues in a secure environment. Issue credentials, tokens, and multi-factor authentication (MFA) devices to verified users. Provide timely problem resolution or escalate issues to appropriate technical teams when necessary. Maintain accurate case documentation and provide status updates to users and stakeholders. Utilize incident management tools (e.g., ServiceNow or similar) to track and resolve issues. Support primarily Windows-based desktop environments. Analyze and interpret data from multiple information sources to support reporting and service improvement. Contribute to documentation, standard operating procedures, and customer service guidelines. Maintain strong working relationships with customers and internal IT teams. Participate in required training to maintain technical and security compliance. Support limited local travel between two onsite locations (approximately 10 minutes apart). Education Requirements Level II Bachelor's degree in an IT-related field and a minimum of 5 years of relevant experience OR an equivalent combination of education and experience. Level III Bachelor's degree in an IT-related field and a minimum of 8 years of relevant experience OR an equivalent combination of education and experience. Qualifications Level II Active DOE Q Clearance (must be held prior to submittal; active TS may be considered). Experience providing customer-facing IT support in a service desk or operations environment. Strong computer literacy, including navigating file systems, web applications, and data entry. Experience supporting Windows desktop environments. Excellent communication and customer service skills. Ability to work 100% onsite during standard daytime business hours. Level III All Level II qualifications plus demonstrated experience contributing to process documentation, SOPs, or knowledge management. Preferred Qualifications Experience with incident management or ticketing systems (ServiceNow preferred; others acceptable). Experience with Microsoft Office 365 and Microsoft Teams. Familiarity with MFA/token issuance and authentication processes. Prior experience working in secure or classified environments. IT-related certifications (A+, Network+, Security+, ITIL, etc.). Strong analytical and problem-solving skills. Ability to work independently with limited direction while managing multiple priorities. Work Schedule A 40 hour work week is scheduled. Client utilizes various work schedules including 5/8s (8 hour/day; five days per week), 4/10's (10 hours/day; four days per week), and 9/80's (9 hours/day, five days on week AA and four days on week BB. Work week excludes Client holidays. Each workday has 30-minute lunch. Overtime will be expected at times to meet deliverables and will be utilized at the discretion of the Manager. Why Omega Technical Services? Omega Technical Services is a Service-Disabled Veteran-Owned Small Business and a trusted partner to the Department of Energy, Department of Defense, and other commercial clients, supporting mission-critical projects that shape national security and technological innovation. Our culture is defined by leadership, initiative, and trust. Our values drive meaningful outcomes and long-term impact. At Omega Technical Services, you'll work alongside elite subject matter experts who thrive on being challenged, innovation, and collaboration. We offer competitive pay, comprehensive benefits, and the opportunity to grow your career in a mission-first, people-focused environment. When you join Omega Technical Services, you're not just starting a job, you're building a career that honors the past, powers today's progress, and accelerates the most vital missions of tomorrow. Equal Employment Opportunity Statement Omega Technical Services is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.

Job Description Longenecker & Associates (L&A) seeks a motivated IT Customer Support Specialist I to contribute to our mission supporting our work at Los Alamos National Laboratory in Los Alamos, NM. L&A is a woman-owned small business and trusted partner enabling critical missions across the U.S. Department of Energy (DOE) complex for more than 30 years. We contribute to DOE's nuclear security and environmental remediation enterprise by providing the highest-caliber staff and experts. L&A is unconditionally committed to mission success and the well-being of employees, the nation and the environment. Our team members are passionate about building a healthier environment for generations to come. We are a community that interfaces and effectively communicates with all levels of management and government. If you have a passion for excellence, seek opportunities to engage in mission critical work, and consistently exceed expectations, apply now to join our professional family. POSITION DESCRIPTION The IT Customer Support Specialist II coordinates, diagnoses and troubleshoots incoming calls from users. Provides support services to users with technical problems and information technology issues involving accounts, desktop, laptop or network services or from external users who may be using LANL networks, clusters or supercomputers from remote locations. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates which may also include weekly reporting of machine usage statistics to management and end-users. Analyzes and interprets disparate information sources into meaningful data. May also gather and report on machine availability and stability data for High Performance Computing Clusters. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support. The ideal candidate is a seasoned, experienced professional with a full understanding of specialized area plus working knowledge of other related fields. They are able to: · Resolve a wide range of issues in creative ways. · Provide resolution to a diverse range of complex problems where analysis of data requires evaluation of identifiable factors. · Contribute to the development of the organization's goals and objectives. · Work under limited direction and receive general instructions on new assignments. Work is evaluated upon completion to ensure objectives have been met. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Determines approach to solutions, plans schedule and arranges own activities in accomplishing objectives. EDUCATION REQUIREMENTS · Position typically requires a bachelor's degree in a relevant field, a minimum of 5 years of related experience or an equivalent combination of education and experience. MINIMUM QUALIFICATIONS · Demonstrated experience in customer-facing IT support roles, particularly in authentication and access management; · Experience with incident management systems and applications; · Basic computer and application literacy (Microsoft Office, Collaboration & Communication tools and File Management); · Strong problem-solving skills and the ability to work independently in a fast-paced environment; · Excellent written and verbal communication skills; · Experience with documenting procedures and generating technical reports; · Proven ability to manage multiple priorities and provide timely updates to stakeholders; · Operate with minimal supervision and may coordinate the activities of other support personnel; · Ability to work in a diverse work environment, · Satisfactory results of a pre-employment screening, which includes a background check and drug screening in accordance with Federal requirements (details below), · Ability to fulfill and promote L&A core values. LOCATION · Onsite - Los Alamos, NM PHYSICAL REQUIREMENTS AND WORKING CONDITIONS Successful candidates will be able to perform the essential functions of the job with reasonable accommodation. This job posting reflects management's assignment of essential functions and the descriptions listed do not restrict management's right to assign or reassign duties and responsibilities to this job at any time. PRE-EMPLOYMENT SCREENING Please note that marijuana remains a Schedule I controlled substance under Federal Law. Federal contractors must follow Federal drug-free workplace rules, which prohibit marijuana use, even if medical or recreational use is permitted under State Law. SALARY AND BENEFITS As an L&A employee, you will be eligible for a competitive salary as well as a comprehensive benefits package including healthcare (medical and dental), 401K plan, and paid time off. We believe in investing in our employees beyond compensation and as an L&A employee, you will have access to in-house training, career pathing, mentoring, award programs, tuition reimbursement and much more. L&A is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment regardless of their race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a qualified individual with a disability or protected veteran.