Life Safety Preventative Service Representative
Customer support specialist job in Spokane, WA
Apply to be considered for future/upcoming openings
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!
What we offer
Competitive salary
Paid vacation/holidays/sick time- 15 days of vacation first year
Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
Company vehicle
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Check us out!: ******************* ZMNrDJviY
What you will do
Johnson Controls is a global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems. Our continued success and growth has produced a need for a SSR Service Sales Rep. The primary function of this position is to promote and sell service agreements for commercial building systems products to include fire alarm, suppression, sprinkler, security, sound, communication and inspections. Determine customer needs and develop sales strategies to meet those objectives. Close sufficient sales to meet sales plan objectives. Develop a positive ongoing relationship with customers. Develop and maintain an active proposal backlog that will support the sales plan. Conduct building surveys to support the development of estimates.
How you will do it
Establish contact with prospect and qualify potential buyers of service contracts by scheduling sales calls, following up of leads and utilizing outlined marketing strategies.
Determine customer needs and develop a sales strategy to gain customer understanding of company service offerings.
Close sufficient sales to meet sales plan objectives.
Develop and maintain an active proposal backlog that will support achieving the designed sales plan.
Conduct building surveys to support the development of estimates.
Maintain correct and complete records of all sales related activities.
Submit all required sales reports, expenses, competitive activity and correspondence in an accurate and timely manner.
Develop a positive ongoing relationship with customers to ensure that Johnson Controls is meeting their requirements to ensure long-term customer loyalty.
Support the service department to generate leads for service or equipment/device upgrades.
What we look for
Required
Degree or equivalent work experience (5 years).
Three (3) years minimum B2B track record of sales experience.
Experience selling a service or intangible or technical product.
Experience prospecting, qualifying, solution selling and closing deals.
Ability to work in a matrix environment with minimal supervision where performance will be measure by meeting quota numbers.
Professional communication, organizational, and time management skills is a must have!
Proficient in Microsoft Office
Preferred
BA degree in a technical or business discipline preferred
Three (3) years minimum B2B track record of sales experience
Industry or related industry experience
Salesforce Competency
HIRING SALARY RANGE: $55-70K annual base salary + target incentive earnings (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Sales Incentive Plan that will take into account project, quarterly, and annual margin. This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page at ***************************************
#saleshiring
Technical Service Rep
Customer support specialist job in Spokane, WA
Are you looking for an opportunity to be part of a great sales team and a strong company that believes in their people?
Do you want to use your industrial rubber and application knowledge to help solve customer problems, answer their questions to build sales and customer satisfaction?
As a Technical Sales & Service Representative (TSSR) at Applied Industrial Technologies, you will use your strong customer service and technical skills to respond directly to customer requests and support our Applied Account Manager team regarding applications, product selection, and installation of our industrial rubber product selection. You'll spend time interacting with customers to determine their needs and then helping to meet that need. You will have a direct impact on customer satisfaction, retention, and sales results!
Responsibilities
Provide technical customer support and problem solving for rubber applications, systems and supporting components to customers and our own Branch sales/support associates
Professional point of contact for customer quotes and product sourcing
Build customer satisfaction and sales by providing assistance for product selection, interchange & replacements, cycle time reductions, and improving overall customer satisfaction
Timely and accurate reporting
Requirements
2+ years proven customer service or sales experience
Use of proper English grammar, written and verbal
Ability to read / understand technical drawings
Work independently and as part of a team
Listening, negotiating, and effective questioning skills
Ability & desire to quickly learn new processes and systems
HS Diploma or Equivalent
Ability to pass a DOT medical and drug screen
Industrial rubber products application knowledge (conveyor belting, fabrication, splicing),
preferred
When you join the Applied team, you will enjoy:
Base salary and bonus opportunities
Comprehensive benefits package including health care, vision, & dental, 401(k) with company match
Personalized training & development program
Career development opportunities
Work for a corporation that believes in developing its people. Applied employees believe in the company and love the environment. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded.
#LI-RB1
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Auto-ApplyCustomer Experience Coordinator - Retrofit & Service Division
Customer support specialist job in Spokane, WA
At R&R Heating & Air Conditioning, the customer experience is everything. Whether a homeowner is replacing a furnace, upgrading to heat pump technology, or calling in for urgent service, we are the team that answers the call - literally. Our Retrofit & Service Customer Experience Coordinator plays a critical role in helping customers feel supported, informed, and taken care of from the very first interaction.
This is a fast-paced, high-volume environment where you'll juggle scheduling, communication, technician dispatching, and follow-through. If you excel at staying calm under pressure, solving problems quickly, and making people feel valued - this role is for you.
Who We Are
Mission: Improving lives. Pushing the boundaries of what's possible.
Our values guide everything we do: Integrity | Trust | Giving | Positivity | Teamwork | Accountability
We are a locally owned, community-focused HVAC company with a reputation for doing things the right way.
What You'll Do
* Serve as the primary contact for homeowners, clients, and service inquiries.
* Answer incoming calls and messages with a warm, professional, and helpful approach.
* Schedule service calls, maintenance appointments, and retrofit consultations.
* Dispatch technicians based on skill, availability, urgency, and geography.
* Communicate with technicians throughout the day to manage workflow and adjust schedules.
* Keep customers informed regarding arrival windows, delays, and follow-up needs.
* Document and update all job information in ServiceTitan.
* Support warranty requests and equipment ordering coordination as needed.
* Help resolve concerns quickly and professionally to maintain high customer satisfaction.
What Success Looks Like
* Customers feel heard, respected, informed, and supported.
* Schedules stay tight, efficient, and responsive.
* Technicians receive clear, accurate job details - and stay productive.
* Issues are resolved proactively, not reactively.
* The day keeps moving smoothly - even when things get busy.
Qualifications
Required:
* Experience in customer service, dispatching, coordination, or call center support.
* Ability to manage multiple priorities and stay composed in a fast-moving environment.
* Strong communication skills - both written and verbal.
* Confident using computer systems & adapting to new platforms.
* High attention to detail and follow-through.
Preferred (but not required - we will train):
* HVAC, plumbing, electricians, service trades, or construction scheduling experience.
* Familiarity with ServiceTitan or similar dispatch/project management software.
Work Environment
* Fast-paced, team-oriented office setting.
* Direct collaboration with Service Manager, Retrofit Install Coordinators, Lead Technicians, and Sales.
* This is an on-site role due to real-time dispatch needs.
Salary Description:
$21-$25/Hourly DOE
Parent Engagement Specialist
Customer support specialist job in Spokane, WA
SUMMARY: The Parent Engagement Specialist promotes direct enrollment in college by educating parents from diverse backgrounds about the college readiness and enrollment process. The Specialist helps parents of high school students build the knowledge and skills required to ensure they can help students make informed college choices. The Specialist will use both universal and targeted outreach to engage parents from diverse backgrounds. The Specialist will develop partnerships required to ensure parent engagement in CSF workshops and events.
This is a temporary position from September, 2021 to June 30, 2023
PRIMARY DUTIES AND RESPONSIBILITIES:
Implement a parent engagement plan that is aligned with CSF strategies and priorities to increase the number of students who enroll in college immediately following high school graduation.
Develop and conduct universal and targeted parent outreach strategies to maximize participation and engagement from diverse populations.
Build relationships with parents and families that fosters their ongoing engagement.
Partner with school and community partners to develop impactful parent outreach and engagement strategies.
Plan and deliver college and career workshops to parents that develop their knowledge and skills in what students need to be college and career ready.
Serve as a resource for families in need of support regarding the college readiness and enrollment process.
Develop and support parent's access to college and career resources and materials.
Work with school administrators and community partners to identify opportunities for collaboration.
Work in partnership with school staff, college partners and other college access programs to deliver services to parents.
Use work and time management tools to strengthen and maximize the delivery of services.
Collect and enter data to document college and career activities completed.
Performs other duties as assigned.
Representative - Customer Service
Customer support specialist job in Spokane, WA
As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Responsibilities:
Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.
Qualifications:
High School Degree or Equivalent required
Associates' Degree (U.S.)/College Diploma (Canada) preferred
2-4 years of relevant experience
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Computer literate, including effective working skills of MS Word, Excel, and e-mail
#LI-JB1
Auto-ApplyClient Relations Associate
Customer support specialist job in Spokane, WA
We are seeking a Client Relations Associate to join our team! The Client Relations Associate works as a team with a Client Manager to provide ongoing service and support for Delta Dental of Washington customers and producers. In this role you'll manage internal renewal processes, support special projects, participate in client service calls, represent Delta Dental at meetings and benefit fairs, and troubleshoot and resolve inquiries from customers and producers.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
The pay range for this position In Western Washington varies between $60,435 - $84,533, and for Eastern Washington varies between $56,145 - $78,532. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza Corp. intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
* Proactively service accounts and determine customer satisfaction levels with DDWA.
* Resolve service issues with little or no supervision; keeping the Client Manager informed.
* Work with the Client Manager to determine the level of face-to-face and phone contact needed for each assigned account and initiate service calls for designated accounts.
* Maintain status on all current projects, ensure timely and accurate completion, and identify opportunities to streamline or improve processes.
* Research technical and benefit questions for assigned accounts, co-design processes and workflows to meet customer needs, and generate and share reports with clients as requested.
* Implement internal renewal processes across Delta Dental once renewals are completed, and update plan designs, contacts, benefits, and related information within required turnaround timeframes.
* Attend benefit fairs to represent Delta Dental and conduct employee enrollment meetings and presentations for customers or brokers.
* Coordinate receipt of benefit, claims, contract, or booklet changes from the producer or group, work with the appropriate teams to resolve requests, and respond directly to the group or producer.
* Maintain group data related to contacts, activities, and changes in Salesforce.
* Assist Client Manager with Request for Proposals.
* Backup Client Manager when out of the office with renewals and producer requests.
* Maintain and send out quarterly and/or annual Performance Guarantee reports to producers and groups.
* Coordinate and assist with group and regulatory agency audits.
The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
* Clear written and verbal communication skills, with confidence presenting to a range of audiences.
* Strong proficiency in Microsoft Office and experience using reporting and database tools, including Salesforce.
* Demonstrated project management skills with the ability to meet tight deadlines, and a strong attention to detail with a high level of accuracy.
* Ability to build strong relationship with clients and producers.
* Experience working within Sales or Operations in the dental/health insurance industry
* Washington State Office of Insurance Commissioner Health and Disability License is required within the first 90 days of employment
* Reliable, self-motivated, and comfortable working with limited supervision.
* Associate Degree from a College or University, and two years related experience or a High school Diploma or equivalent with 4 years related experience training; or equivalent combination of education and experience
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.
Reservation Agent (Full Time and Part Time)
Customer support specialist job in Airway Heights, WA
Hiring Preference: The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing: The Kalispel Tribe of Indians is a drug free work place. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation: All candidates and employees may be subject to a background investigation.
Kalispel Hospitality
It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs:
CORE PURPOSE
We Make People Feel Special. Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.
CORE VALUES
We Take Pride In Everything We Do. Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.
Everyone is Welcome Here. Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.
We Choose Excellence Every Day. Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.
Summary of Functions
Facilitate all calls coming to Northern Quest Resort & Casino and all activities relating to the PBX and Reservation center. Achieve results in accordance with the objectives, performance and quality standards established by Northern Quest Resort and Casino.
Essential Duties and Responsibilities
• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Resort and Casino Policies and Procedures.
• Answer all telephones within three rings.
• Presents a friendly, professional non-rushed approach when answering phones. Follows proper phone etiquette and consistently provides a first class guest experience.
• Provide anticipatory service in a thoughtful and intuitive way.
• Exhibit a genuine sense of interest and concern for the guest.
• Fluent understanding of the organizations departments allowing for accurately guided call transfers.
• Obtains any information necessary to assist the guest quickly, accurately, and pleasantly.
• Answers guest questions about the Resort and local area or inquiries pertaining to casino services; hotel services; spa and salon services; and travel directions.
• Maintains a positive upbeat attitude, being highly “in tune” to guest questions and needs. Works to ensure that guest inquiries, concerns, or complaints are properly handled. Anticipates the guest's needs.
• Monitors the perpetual inventory of rooms to be sold at all times.
• Work with the hotel reservation computer system to maintain up-to-the-minute accurate reservation information on all guests.
• Use proper interpersonal skills when dealing with customers and other Team Members.
• Works as a team with other Team Members to maintain the best service standards available.
• Performs accurate, live wakeup calls in a timely manner.
• Accept and accurately process guest credit card information, tournament registration and gift card purchases.
• Accepts all paging requests, deliver pages in a professional tone of voice.
• Successfully answers guest inquiries. Is knowledgeable of the total Resort's facilities. Up sells and suggests the use of the hotel's outlets and services.
• Maintain Four Star/Four Diamond service standards.
• Accurately wrap up all Reservation calls.
• Record Guest information accurately and prevent the creation of duplicate profiles.
• Fulfill any reasonable work requested by a Manager or Supervisor, completing accurately and in a timely manner.
• Knowledgeable of all gaming, hotel, and spa and salon amenities and terminology.
• Share information with other departments to facilitate their successful performance.
• Ensure guest confidentiality standards are followed.
• Have knowledge of the Camas Club and its policies and procedures.
• Ensure guest confidentiality standards are followed.
• Follow call scripting developed by Management staff and maintain proper call control.
• Responsible for maintaining a good attendance record.
• Ensure control/protection of company assets.
• May be required to be a panelist for the Internal Review Hearings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned
Supervisory Responsibilities
• This job has no supervisory responsibilities.
Education
• High school diploma or general education degree (GED)
Experience
• Three to six months related experience and or/training; 1-2 years related college courses a plus.
• Experience in a four star/four diamond hotel preferred.
Skills
• Must be computer literate with working knowledge of Microsoft programs and other computer software
• Ability to type at least 40 wpm. (Test Required)
• Highly articulate.
• Ability to read and comprehend instructions, short correspondence, and memos.
• Ability to write professional correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to multitask while speaking with guests.
• Ability to handle high call volume with focus on available phone time.
• Ability to deal with problems involving a few concrete variables in standardized situations, in a controlled and professional manner.
• Ability to maintain effective working relationships with department head and employees.
• Excellent organizational, communication and interpersonal skills.
Other Requirements
• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Work nights, weekends and holidays as required.
Physical Demands
• Requires the ability to lift and or/move objects weighing up to 20 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of important instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands and/or fingers.
• Often requires walking or moving about to accomplish tasks.
• Frequently requires standing and/or sitting for sustained periods of time.
• Occasionally requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Occasionally requires stooping which entails the use of the lower extremities and back muscles. Infrequently requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Business Development & Client Relations Specialist
Customer support specialist job in Spokane, WA
Replies within 24 hours Benefits:
401(k)
401(k) matching
Company car
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
ServiceMaster Building Services is growing, and we're looking for a self-motivated, results-driven professional to join our team!
As our Business Development & Client Relations Specialist, you'll play a vital role in expanding our presence in the Spokane region by building relationships, generating new business, and ensuring excellent service for existing clients.
Location: Spokane, WA (Satellite Office)
Pay Rate: $25.00/hour plus commission
What You'll Do:
Be the go-to representative for business development in Spokane
Identify and pursue new opportunities through cold calling, networking, and referrals
Create and present tailored proposals to potential clients
Foster long-term relationships with existing clients to ensure satisfaction and retention
Conduct market research to stay ahead of industry trends and customer needs
Collaborate with the operations team to ensure smooth service delivery
Keep track of client interactions, proposals, and contracts in our CRM
Attend local industry events to build your network and represent the brand
What You Bring:
High School Diploma or equivalent (some college or degree preferred)
Experience in business development or client relations - janitorial or commercial cleaning industry preferred
Excellent communication, negotiation, and presentation skills
Proficiency in Microsoft Office and CRM tools
A self-starter mindset with strong organizational skills
Valid driver's license and reliable transportation
Willingness to travel to Oregon for occasional training
***Must be able to successfully pass a criminal background check***
What We Offer:
Competitive base salary + commission
Health, dental & vision insurance
Paid holidays and time off
Opportunities for professional development
A supportive, family-like team environment
📍 Headquarters:
15790 SE Piazza Ave, Suite 102, Clackamas, OR 97015
📞 ************
🕗 Mon-Thurs: 8:30 AM - 5:00 PM | Fri: 8:30 AM - 12:00 PM
SE HABLA ESPAÑOL
Ready to Grow With Us?
Apply today and help us shape the future of ServiceMaster in Spokane!
ServiceMaster Building Services is an Equal Opportunity Employer. Compensation: $25.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Auto-ApplyCustomer Experience Specialist - Spokane
Customer support specialist job in Spokane, WA
Job DescriptionDescription:
Renewal by Andersen is the largest national start-to-finish window replacement company. We are looking to add a customer experience specialist to our dynamic and growing operations team!
The Customer Experience Specialist's primary responsibility is to welcome & update customers on next steps of the project. Complete all back-office steps to move the project through to install scheduled. Collaborate with homeowners to ensure a smooth and efficient window and door completion project while delivering world-class customer experience. You will communicate with our internal TEAM (Together Everyone Achieves More) prior to the installation scheduled. Ensure all open/pending obligations have been met. Maintain accurate information within our internal database.
What You'll Be Doing:
Provide signature service by being the first point of accountability for customer fulfillment.
Get assigned projects completed through install scheduled.
Monitor back orders and notify order owner when applicable.
Troubleshoot and resolve issues to avoid escalation.
Coordinate with other departments to solve problems.
Maintain detailed notes on customers to remain updated on past and current situations.
Provide exceptional customer service and multi-tasking skills that thrive in a fast-paced environment.
Manage and maintain internal communication on rForce and Status Buckets.
Perform any other related, unrelated, unassigned, unspecified, out of the ordinary or special duties that may be assigned.
Stay up to date on RBA and Andersen product knowledge and process adjustments
Requirements:
What We're Looking For:
You have 2+ years of experience as a project coordinator in a fast-paced, high-volume environment, preferably in the construction industry.
You have a strong knowledge of project management best practices, methodologies and tools.
You are a strategic thinker who identifies opportunities to expand project scope.
Excellent communication skills (written and verbal).
You have the ability to clearly communicate a project process to internal stakeholders and clients.
You can prioritize and manage multiple projects in a fast-paced, deadline-driven environment.
Understanding of LEAN methodology and implementation is a plus.
Ability to work with customers through escalated situations to find win/win solutions.
Attention to detail.
Excellent customer service skills.
#MARKETING
Support Center Representative
Customer support specialist job in Spokane, WA
Responsive recruiter Benefits: * 401(k) * Bonus based on performance * Company parties * Free food & snacks * Paid time off * Training & development * Wellness resources Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities:
* Answering inbound calls, emails, and Teams messages from customers and franchise owners
* Scheduling jobs for technicians
* Assisting franchise owners with administrative tasks
* Using online software to manage details
* Working closely with the Support Center Team
* Answering questions from customers about repairs
* Supporting salespeople in the field nationwide
* Taking part in regular meetings and trainings
Required Qualifications:
* High School Diploma, or GED equivalent
* Experience working in a fast-paced environment
* Call Center Experience is a plus
Benefits include:
* Full time - 40 hours
* Variety of shifts offered, between 6:00 am and 5:00 pm
* No nights or weekends
* Paid holidays, sick leave, and vacation days
* Health Reimbursement Account with monthly company contributions
* Monthly performance-based bonuses, in addition to base pay
* Paid parking at our downtown location
* Paid lunch breaks
* Advancement opportunities & internal growth
* Welcoming, open-minded, and low stress office environment
* Consistent customers that are happy with our services and book with us often
* Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here!
Physical Requirements:
* Prolonged periods sitting at a desk and working on a computer.
* Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
* No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
* The position is full-time in-person/on-site.
* The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at **************************
Compensation: $20.00 per hour
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
* Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
* Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
* Put Relationships First
* Be Humble
Be a Problem Solver
* Be Curious
* Seek to Understand the Cause of the Problem
* Work Smart
* Constantly Improve
Trust the Process
* Be Organized
* Be Teachable
* Put Business Needs Above Personal Wants
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.
Support Center Representative
Customer support specialist job in Spokane, WA
Job DescriptionBenefits:
401(k)
Bonus based on performance
Company parties
Free food & snacks
Paid time off
Training & development
Wellness resources
Surface Experts is a growing franchise system based in Spokane, WA. We currently have 85+ franchises around the country and we support them from our main headquarters office in downtown Spokane. Our growing team of Support Center representatives work together to support our franchisees nationwide. We are working every day to build a great culture of supporting one another and helping our franchise owners succeed.
In this role, you would be answering phones, emails, and Teams messages from our franchisees and their customers, creating work orders, and helping to schedule them. This can be a fast-paced environment, while also staying low stress because our team is working together to stay consistent and support each other.
Role and Responsibilities:
Answering inbound calls, emails, and Teams messages from customers and franchise owners
Scheduling jobs for technicians
Assisting franchise owners with administrative tasks
Using online software to manage details
Working closely with the Support Center Team
Answering questions from customers about repairs
Supporting salespeople in the field nationwide
Taking part in regular meetings and trainings
Required Qualifications:
High School Diploma, or GED equivalent
Experience working in a fast-paced environment
Call Center Experience is a plus
Benefits include:
Full time - 40 hours
Variety of shifts offered, between 6:00 am and 5:00 pm
No nights or weekends
Paid holidays, sick leave, and vacation days
Health Reimbursement Account with monthly company contributions
Monthly performance-based bonuses, in addition to base pay
Paid parking at our downtown location
Paid lunch breaks
Advancement opportunities & internal growth
Welcoming, open-minded, and low stress office environment
Consistent customers that are happy with our services and book with us often
Helping small business owners (our franchisees) - not just a huge corporate company
We are looking for a detail-oriented person who enjoys working with a team and has a heart to serve others. If you feel like you would be a good fit, please check us out on our website - ********************** and apply, or apply on here!
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device.
No heavy lifting is expected, though occasional exertion of up to 25 lbs. of force may be required.
The position is full-time in-person/on-site.
The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal.
Surface Experts is an Equal Opportunity, Affirmative Action Employer. Qualified applicants are considered without regard to race, color, religion, citizenship, sex (including gender identity, gender expression and pregnancy), sexual orientation, age, national origin, military or veteran status, political preference, marital status, mental or physical disability including medical condition), genetic information or other status protected by law. If you require an accommodation in order to apply to this position, please contact your local recruiting representative at **************************
Customer Service Representative
Customer support specialist job in Spokane Valley, WA
Skills/Education Qualifications
High School Diploma or GED.
One to three years related experience or training; or equivalent combination of education and experience.
Mathematical, Reasoning, and Language skills are required.
Proficiency in Microsoft Office including Word and Excel.
The Office Clerk supports the service and installation departments in the Texas Access Controls Houston, TX location.
Answers telephone and directs calls to appropriate department.
Processing incoming and outgoing parts.
Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
Compares data entered with source documents to detect errors.
Processes purchase orders.
Take orders for residential install/service customers.
Assist in scheduling and dispatching.
Provides backup support for office staff.
Auto-ApplyCustomer Service Clerk III
Customer support specialist job in Coeur dAlene, ID
Join Our Team as Customer Service Clerk III at the Assessor's Office! Are you passionate about helping others and delivering exceptional customer service? Do you enjoy a dynamic work environment that allows you to play a vital role in supporting the community? If so, we want you to apply for the Customer Service Clerk III position with the Kootenai County Assessor's Office!
As the first point of contact for the Assessor's Office, you'll become the "face" of the department, ensuring a positive and professional experience for residents and professionals alike. Your expertise and dedication will directly contribute to our office's success in achieving important goals, projects, and objectives. This is your opportunity to make a meaningful impact while advancing your career in local government!
Why You Should Apply:
* Competitive Salary: $20.60 to $21.54 per hour, based on qualifications and experience.
* Amazing Benefits: Enjoy an exceptional Benefits Package including health care for eligible employees and their dependents at our free medical clinic offering primary care, select medications, select lab services, and more.
* Generous Paid Time Off: Full time employees earn up to 8 hours of vacation per month increasing with years of service and a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI).
* Career Growth: Opportunities for career advancement and public student loan forgiveness eligibility.
What You'll Be Doing:
* Providing exceptional front-counter customer service to the public and assisting with inquiries related to property assessments and valuations.
* Interpreting assessment records and appraisal notes to guide customers through property ownership and assessment procedures.
* Coordinating with Appraisers, Land Records, and Mapping staff to resolve complex inquiries.
* Handling a high-volume phone system, multitasking, and staying organized in a fast-paced, customer-focused environment.
Do You Qualify? We're looking for someone with:
* A high school diploma (or GED) and at least six months of related experience or training (no degree required).
* Excellent customer service skills and the ability to communicate effectively.
* A good understanding of administrative and secretarial procedures, real estate, property ownership transfers, or title chains is a plus.
* The ability to maintain composure and professionalism in a high-pressure environment.
* A valid driver's license and a clean driving record (must be insurable).
* Click here to view the full job description.
This Is the Job for You If:
* You thrive in busy office environments and enjoy providing front-line support to people.
* You're organized, detail-oriented, and excel at managing multiple tasks simultaneously.
* You handle stressful situations with calmness and professionalism.
* You love contributing to the community and providing crucial services that make a real difference.
About Kootenai County: Located in beautiful northern Idaho, Kootenai County offers an unmatched quality of life surrounded by scenic mountains and over 20 pristine lakes. If you enjoy outdoor activities like hiking, boating, and skiing, this is the perfect place to call home! With a low crime rate, a welcoming community, and the city of Coeur d'Alene offering a vibrant atmosphere, it's an ideal location for both work and play.
Apply Today! To apply, visit Kootenai County Employment Opportunities and submit your online application. Be sure to attach your cover letter and resume with your application to be considered for this position.
For questions, please contact Human Resources at ************** or email *************.
Equal Opportunity Employer/Vets Preference/Drug-Free Workplace
We look forward to hearing from you!
Easy ApplyPeer Support Specialist/Trainee - Elder & Adult Services - Raschko location
Customer support specialist job in Spokane, WA
Description Frontier Behavioral Health's presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey. If you want to have a positive impact in the lives of others come join us!
WHY CHOOSE FRONTIER BEHAVIORAL HEALTH?
* At Frontier Behavioral Health, we value our employees and recognize the importance of EVERY employee's contribution to our mission.
* Our behavioral health services make a positive difference in the lives of those we serve and contribute to the health, safety, and quality of life for everyone in Spokane County.
* At FBH we have a variety of client services, including outpatient, inpatient, community outreach, crisis services, partnerships with schools, law enforcement and more.
* Our evidence-based, culturally appropriate, trauma informed behavioral health services address the diverse needs of those we serve.
Elder & Adult Services provides in-home and agency clinical assessments and services to clients (Medicaid/Non-Medicaid) 21 years of age or older. Elder & Adult Services utilizes the Gatekeeper Case Finding Model to proactively locate, identify, and serve clients in need of support and assistance in their home. Elder Services serves as the primary access point for services and resources that promote independence and enhanced quality of life for vulnerable older adults who are at risk or isolated.
Services include:
* Case management
* Outreach to clients in their homes
* Individual therapy
* Group therapy
* Psychiatric medication management
* Peer support services
Peer Support Specialists promote community integration, resiliency and quality of life objectives with clients and/or family members. When appropriate and helpful to the client, Peer Support Specialists share relevant personal experiences that foster hope, resiliency and decrease stigmatization of mental illness. Peer Support Services are provided to individuals and families of all ages. These services may be provided on an individual or group basis.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
* As a member of a multi-disciplinary team, assist clinicians in the development of treatment objectives and interventions for clients enrolled in mental health services;
* Provide peer counseling and support, drawing on common experiences as a peer, to clients, parents, caregivers, and natural/community supports by encouraging them to regain hope in, and control over, their own lives.
* Identify services and activities that promote recovery and resilience, assisting clients to identify strengths, recognize successes, and to build hope.
* Mentor clients to build self-advocacy skills, navigate health systems, build natural supports, and find meaningful activities that promote a sense of purpose, structure and inclusion in the community.
* Promote personal responsibility for recovery as the individual client and/or mental health service provider defines recovery.
* Mentor clients to explore networking through existing advisory groups and client-run organizations; if applicable, help clients become involved as an advocate for others.
* Provide individual and group services (appropriate to scope) for enrolled clients including facilitating recovery groups
* Mentor clients to build and maintain community living skills and access community resources;
* Support clients who are pursuing educational, vocational, or volunteer services;
* Engage with assigned clients prior to discharge from inpatient psychiatric care, participate in discharge planning, as directed and assigned, and accompany clients as they transition into the community as appropriate.
* Assist clients in need or in times of personal crisis with finding appropriate resources for stabilization in the least restrictive environment appropriate.
* Contact clients referred by a clinician that are not attending scheduled appointments in order to identify barriers and problem solve solutions to client attendance.
* Work with clients in preparation of graduating from services.
* Maintain client records and all other required documentation in a timely and confidential manner, in accordance with agency policies and practices.
* Provide after-hours coverage on a schedule rotation, if applicable.
* Requires travel to see clients in the community and travel between work sites.
* Other duties as assigned.
QUALIFIED CANDIDATES WILL HAVE:
REQUIRED:
1. Self-identify as having one or more years in recovery from a mental health condition, substance use disorder or both.
2. Must apply for Agency Affiliated Counselor Registration (RAAC) from the WA State Dept. of Health within 30 days of hire date unless the Applicant has an active Certified Peer Support Specialist (CPSS) or Certified Peer Support Specialist TRAINEE (CPSST) credential from the WA State Department of Health as outlined in WAC Chapter 246-929.
* In addition to the RAAC credential requirement above, if an Applicant does not have either of the above CPSS or CPSST credentials, active or pending, with the WA State Dept. of Health, then must apply for the Certified Peer Support Specialist TRAINEE credential within 90 days of Hire.
* For more information about Certified Peer Support Specialist Credentials from the WA State Dept. of Health, please visit: *************************************************************************************************************
3. High School diploma or equivalent.
4. Employees must have an unrestricted and valid driver's license, active car insurance and must be willing to use their personal vehicle in the course of work.
PREFERRED:
* Two years' experience working in a community behavioral health setting.
PHYSICAL, SENSORY & ENVIRONMENTAL:
The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
* This position provided client services in community settings on a daily basis. Community settings include but are not limited to residences, group/congregate living settings, hospitals, shelters, the streets or anywhere in the community at large.
* Some environments may not be ideal in terms of cleanliness or being habitable.
* Daily travel between locations is required.
* The ability to drive a vehicle, traverse distances up to several city blocks and on various terrains, navigate stairs, get in and out of vehicles frequently is required.
* Daily use of a computer is required.
* May be required to lift 10 - 20 pounds.
* Blood-borne Pathogen Category III - No predictable exposure to blood-borne pathogens.
PAY INFORMATION:
1. Applicants will be hired as a Certified Peer Support Specialist, if at the time of offer, has an ACTIVE Certified Peer Support Specialist Credential from the WA State Dept. of Health
2. Applicants will be hired as a Certified Peer Support Specialist Trainee, if at time of offer, the Applicant has an ACTIVE Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health.
3. Applicants will be hired as a Peer Support Specialist Trainee, if at time of offer, the Applicant:
* Has not yet applied for either the Certified Peer Support Specialist or the Certified Peer Support Specialist TRAINEE credential with the WA State Dept. of Health. OR
* Has a PENDING Certified Peer Support Specialist Credential from the WA State Dept. of Health OR
* Has a PENDING Certified Peer Support Specialist TRAINEE credential from the WA State Dept. of Health.
4. Pay is based on whether an Applicant is hired one of the three credential options listed above.
PAY RANGE (Hourly/ Non-Exempt):
* Peer Support Specialist TRAINEE- $20.79-$25.33
* Certified Peer Support Specialist TRAINEE- $20.79-$25.33
* Certified Peer Support Specialist: - $22.00-$26.81
All pay is based on longevity at Frontier Behavioral Health; thus, the starting pay for these positions are:
* Peer Support Specialist TRAINEE: $20.79
* Certified Peer Support Specialist TRAINEE: $20.79
* Certified Peer Support Specialist: $22.00
Our Benefits and Perks are Amazing!
WE BELIEVE IN WORK LIFE BALANCE:
* Paid Time Off - Employees accrue up to 26 days of PTO in the first year of employment!
* Plus 9 Paid Federal Holidays!
* Sick Leave - Extended Sick Leave and Paid Sick and Safe Time.
* Some positions qualify for a Compressed Workweek option resulting in up to additional 26 days off per year.
BENEFITS: ******************************
* Medical, Dental and Vision
* Retirement - We offer an impressive 403b plan including standard 3% employer contribution plus an additional 3% employer match.
* Flexible Spending Accounts
* Life Insurance - Company paid coverage that starts the first of the month following 6 months from your date of hire.
PERKS: ***************************
* Signing Bonus!
* No-cost licensure supervision for those pursuing clinical licensure.
* Federal and State Loan Forgiveness Program for qualifying Programs.
* Reimbursement of License/Certification application fee that is required for the position.
* Free Employee Assistance Program
* Staff Discounts at various FBH partners throughout Spokane!
Benefits described above are based on employees who hold .5 FTE positions or greater and/or some benefits vary based on FTE. PRN positions are not benefit eligible or eligible for a sign on bonus.
Salary20.79 - 25.33 Hour
Listing Type
Jobs
Position Type
Full Time
Salary Min
20.79
Salary Max
25.33
Salary Type
/hr.
Customer Service Representative - Post Falls, ID
Customer support specialist job in Post Falls, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative - State Farm Agent Team Member
Customer support specialist job in Rathdrum, ID
Responsive recruiter Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus based on experience
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Compensation: $45,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Post Falls, ID and help customers with their insurance and financial services needs, including:
Auto insurance
Home insurance
Life insurance
Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Auto-ApplyPart-Time Program Services Specialist- Aviation
Customer support specialist job in Spokane, WA
Definition Part-Time Position (0.625 FTE) 25 hours per week with district benefits pro-rated based on FTE Under general supervision, to provide administrative, liaison and program support services for students in specialized College programs; and to perform related duties as assigned.
Distinguishing Characteristics
This classification performs administrative, technical and office support work in coordinating one or more of the College's student support services programs, working with a program manager. Responsibilities of this class include student and program advocacy, outreach and recruitment, and administrative functions such as budget projection and monitoring, maintaining and updating detailed records and financial accounts, and preparing periodic and special reports including those to the Chancellor's office. Assignments require incumbents to exercise judgment within established program and College guidelines. This class differs from Senior Program Services Specialist in that the latter independently provides such support for the most complex and critical programs.
Ideal Candidate
The ideal candidate is a highly organized and equity-minded professional who excels in both program coordination and administrative management. They bring strong skills in budget tracking, grant compliance, and financial reporting-critical to the success of the Aviation program. Proficiency with Excel, financial systems, and institutional software is essential, as is the ability to anticipate needs, resolve issues proactively, and work independently while upholding college policies and procedures. The successful candidate demonstrates initiative, critical thinking, and strong problem-solving abilities while fostering collaboration with the Dean, faculty, staff, and students. A commitment to inclusivity and student success is central to this role, with a focus on supporting historically underserved and underrepresented student populations. This position requires a balance of technical expertise and a student-centered approach, contributing to the overall excellence and impact of Gavilan College's Aviation Maintenance program in the community
Essential Duties
* Serves as liaison with, and represents the college's program to, external agencies on matters related to program funding, inter-agency program cooperation, services to or needs of specific clients/students, mandates, referrals, and other cooperation and coordination; ·
* Serves as liaison and contact with college staff regarding student needs, assistance, status and progress, special accommodations, program capabilities and limitations, production of materials, and related program matters;
* Reads and interprets program regulations and drafts objectives, plans and procedures to ensure compliance;
* Drafts and monitors the budget for the assigned program area; maintains expenditure records and prepares reports; works with the business office to resolve discrepancies; performs special budget tracking related to funding requirements; prepares invoices;
* Collects, compiles, summarizes and analyzes program, student and client statistics; inputs to computer and maintains data bases for data tracking, reporting, communication, and outreach;
* Prepares a variety of informational and required reports on program statistics, services, and activities;
* Prepares a variety of written materials including correspondence, reports, brochures, publications, and other materials, working in collaboration with college departments and programs;
* Determines eligibility of students for program services and benefits;
* Recruits students for program services and college attendance through program benefits;
* Provides program orientations for students, and explains policies, procedures and requirements to students and others;
* · Monitors student/client status, needs and progress;
* Confers with, advises and assists students on a variety of school, personal and program related issues, decisions and processes and makes referrals;
* Identifies appropriate resources and services within the college and community, and assists students/clients by arranging appointments, assisting with applications, discussion with referral agency or individual, and other coordination;
* Makes presentations to various groups to promote program utilization and understanding of issues related to the program and the individuals it serves;
* Arranges or prepares and conducts special training for students/clients, college staff, and others;
* Coordinates special events related to the program such as conferences and workshops;
* Identifies, obtains and maintains special resources for students/clients served and staff;
* Attends, conducts and/or participates in a variety of committees and meetings;
* Provides a variety of responsible office support for the program.
Minimum Qualifications, Education, and Experience
Knowledge of:
* Federal, state and other regulations pertaining to the program area.
* Procedures and requirements for student program eligibility.
* Program and service needs of students served by the program area.
* Principles and practices of program planning, budgeting and monitoring.
* Computer use and desktop applications software pertinent to the assigned area.
* English grammar, spelling and punctuation.
Skill in:
* Planning and delivering effective oral presentations to groups.
* Reading, interpreting and applying regulations, policies, and procedures related to the program.
* Planning and tracking program budgets.
* Drafting and implementing program plans, objectives and procedures.
* Representing the program at a variety of internal and external committees and meetings.
* Establishing and maintaining a variety of records, data and required reports.
* Preparing effective written reports and correspondence.
* Planning and coordinating special events related to the program.
* Establishing and maintaining effective working relationships with those contacted in the course of the work, including working with students with special needs.
Other Requirements: Must possess a valid California driver's license and have a satisfactory driving record; specified positions within this class may require certification of bilingual skills.
ILLUSTRATIVE EDUCATION AND EXPERIENCE:
An Associate of Arts degree with major coursework in business or public administration, or an area which would provide program-specific knowledge and skills, and two years of experience in program administration, analytical or instructional support.
PHYSICAL CHARACTERISTICS: The physical abilities involved in the performance of essential duties are:
Speech and hearing to communicate effectively in individual and group settings; manual dexterity to operate keyboards and manipulate papers; vision to read text, forms and computer screens; mobility to travel to committee meetings and conferences off campus.
WELLNESS SERVICES SPECIALIST
Customer support specialist job in Plummer, ID
Marimn Health All positions are filled based on Tribal Preference. We conduct pre-employment drug screening. Start Over with Job Search Returning Applicant? Login Now WELLNESS SERVICES SPECIALIST Job Code:2025-WC-007 Location:WELLNESS CENTER Preferred Experience:Entry Level Minimum Experience:Entry Level Job Category:Regular Full Time
Come work for Marimn Health - voted one of the Best Places to Work in the Inland Northwest every year since 2018 and Modern Healthcare's Family Friendliest Employer in 2020!
Fantastic benefits, flexible schedules, paid holidays and ability to choose vacation times!
Your employer paid benefits include:
* Medical, Dental, Prescription, and Vision for employee and all legal dependents.
* 401(k) plan with 10% employer match after 1 year of employment.
* Employer paid life insurance.
* Short and long term disability.
* Generous PTO with the ability to earn additional personal days.
Please note that this position is in Plummer, ID. Carpool opportunities are available.
QUALIFICATIONS: High school diploma or GED required. Preference will be given to applicants with current lifeguard certification, previous instructor experience, current CPR certification and/or Fitness Certification. Required training must be completed within six months of hire. Must have basic computer proficiency and demonstrated attendance history. Must be able to work flexible hours, including nights, weekends and holidays.
ADA ESSENTIAL FUNCTIONS:
* Hearing: within normal limits with or without use of corrective hearing devices.
* Vision: adequate to read 12-point type with or without use of corrective lenses.
* Must be able to verbally interact with staff, clients, and public.
* Manual dexterity of hands/fingers for writing and data entry.
* Able to lift up to 100 lbs.
* Standing >25% of the day.
* Walking >50% of the day.
* Pushing up to 60 lbs.
* Pulling up to 60 lbs.
* Rescue assist up to 300 lbs.
RESPONSIBILITIES:
* Maintains a positive peer relationship and performs as a team player.
* Plans and prioritizes to maintain a time and attendance record which complies with company policy.
* Provides excellent internal and external customer service assistance, providing knowledgeable and appropriate information to customers.
* Works independently in a very detail oriented manner and meets deadlines.
* Employee reports to work in a timely manner.
* Employee utilizes breaks and meal periods to care for personal business outside of the work area.
* Employee completes work assignments in a timely manner and appropriately exits the work area in a timely manner.
* Employee appropriately utilizes Time and Attendance for clocking in and out and schedules absences in advance when possible.
* Employee is regularly available for scheduled work shifts regularly and communicates absence to supervisor in a timely manner.
* Be a positive role model to all members/patients.
* Ability to answer the telephone with demonstrated professional phone etiquette, accepting coaching on needed skills to perform task.
* Be a positive team member with an ability to actively rotate in assignment to monitor the pool deck/fitness floor/gym/front desk coverage assignment.
* Ensures recreation facilities are safe, clean, and equipment operates correctly.
* Monitors activities to ensure facility policy and regulations are followed and enforced, while being consistent and fair at all times.
* Completed daily checklists to ensure all opening/mid-day/closing tasks have been done with a focus on ensuring member safety.
* Monitors the use of equipment within the Wellness/Coeur Center, supporting and re-directing usage as needed to ensure safety.
* Communicates directly with members to determine needs and interests, seeking support as needed
* Campaigns to promote fitness, aquatics, recreation, youth and cultural programs.
* Handles point-of sale transactions, billing payment drop-offs, and collects and records fees for snack/juice bar and pro shop.
* Other duties as assigned.
Customer Service Rep(07317) - 9020 Hess St
Customer support specialist job in Hayden, ID
Domino's in Hayden is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry.
Job Description
Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Specialist
Customer support specialist job in Spokane, WA
We're hiring in both Colville and Spokane for our Customer Service Team! As a Customer Service Specialist, you'll be the friendly, knowledgeable voice our customers rely on-whether over the phone or through other channels. You'll play a vital role in delivering exceptional service experiences that are informative, solution-focused, and genuinely human.
In this entry-level role, you'll be empowered to solve problems, answer questions, and guide individuals with empathy, professionalism, and strong technical skills. We're looking for someone who brings a deep sense of accountability and integrity to every interaction. Join our mission-driven team and start building a meaningful career in customer service, where your passion for helping others truly matters.
Service Specialists start at $19.57/hr, are bonus eligible, and we offer a highly competitive medical, dental and vision plans. We also offer an 8% 401k match, and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.
At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do - for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.
Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
* Successfully complete required training and maintain up-to-date knowledge of products, policies, and procedures.
* Deliver accurate, professional, and customer-focused support via phone and written correspondence.
* Resolve inquiries on the first contact whenever possible. Ensuring every customer feels heard, valued, and fully informed.
* Accurately document all interactions for tracking and analysis.
* Understand and contribute to departmental and operational goals.
* Escalate concerns appropriately and professionally.
* Manage workloads effectively by multitasking and prioritizing tasks.
* Demonstrate accountability, integrity, and professionalism in all interactions, both internally and externally.
* Embody our OneTeam Values-Accountable, Courage, Curious, Inclusive, and Integrity-in every aspect of your work.
* Perform other duties as needed.
Experience, skills, and education do you need to have to succeed in the position: The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.
* Clear, friendly, and professional communication skills in both verbal and written communication
* Highly detail-oriented, with strong follow-through and a commitment to delivering exceptional customer experiences
* Organized and deadline-driven, with a proven ability to manage tasks efficiently and stay on track
* Motivated and growth-minded, with a strong desire to excel and continuously develop new skills
* Comfortable navigating multiple systems and tools, with the ability to quickly learn new technologies and processes.
* Bilingual (English/Spanish) skills are preferred, but not required, to provide inclusive, accessible, and effective service to all customers.
* Authorized to work for any employer in the United States
* Ability to pass a criminal background check
* High school diploma or general education degree (GED) with customer service-related experience preferred
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.