Customer support specialist jobs in Springfield, IL - 247 jobs

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at *************** Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok (******************************* . Job Description The Account Specialist is responsible for maximizing opportunities for the product portfolio in single layer geography. This individual will develop and maintain strategic business relationships with a wide spectrum of customers to include Hospitals, IDN's, Academic Institutions, Outpatient Accounts, Long Term Care Facilities, Government Accounts, and Specialty Private Practice. Business relationships will focus on increasing patient access to portfolio products, consistent with approved labels, developing new business, expanding current business, maximizing resource utilization, and increasing sales to achieve geography sales goals through a solution oriented and collaborative approach. The role will involve networking, client services, and a thorough understanding of institutional and medical practices. Responsibilities + Advances hospital and specialty customers along the sales continuum and gains prescriber commitments through effective questioning, active listening, and utilization of approved data and resources. Delivers on-label presentations/sales calls to appropriately highlight the benefits and risks of the product portfolio to create awareness of product solutions and address gaps in therapeutic areas, resulting in sales goal achievement. + Develops professional relationships and differentiates the Anti-Infective portfolio's value proposition at all levels (C-Suite, Physicians, Hospital Staff, Support Personnel) within accounts and departments to further the use of the product portfolio. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Strong understanding and ability to problem solve product and patient flow through Specialty Pharmacy, Specialty Distribution, and Buy and Bill channels. Ability to coordinate and mobilize key stakeholders across multiple departments with competing goals to align individuals on patient focused solutions. + Ability to achieve success in a complex, matrixed, account-based selling environment in which the need for collaboration and cross functional discipline is critical. Consistently partners with AbbVie in-field (MSLs, National Director of Accounts and Key Account Directors) to and in-house teams to identify, design, and/or adapt appropriate approaches and tactics. + Creates, develops, executes, and monitors strategic geography business plans. Determines appropriate department, channel, HCP focus and frequency by account to deliver on sales objectives. Aligns appropriate resources to support tactic execution and adjusts as needed. + Sources, interprets and utilizes key data by account to develop and maintain working account profiles and relationship maps for all territory accounts to maximize call continuum and communication. Consistently targets key stakeholders and decision makers within each hospital/institution/outpatient setting to expand physician usage and customer base. + Attend and actively participate in local boards, societies, conventions, and other HCP meetings when appropriate. Represent AbbVie and assigned products at such venues, build/improve new/existing relationships. Channel key information, developments, or findings to internal partners/stakeholders. All communications in these forums are on-label. + Complete all AbbVie required training and maintain adherence to all company policies and OEC/Legal procedures. Meet health care industry representative credentialing requirements to gain entry into facilities and organizations that are in assigned territory. These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, and proof of immunization/vaccination for various diseases + Proactively collaborates across multiple departments within healthcare institutions and across organizations. Seamlessly works with cross-functional partners including National Director of Accounts and Key Account Directors to develop processes within the account base while working with Medical Science Liaisons to develop compliant communication strategies. This role is field-based and candidates should live within a reasonable distance from the primary city. Talent will be hired at a level commensurate with experience. This geography covers St. Louis and the Western portion of Missouri. Qualifications Qualifications + Bachelor's degree in health, sciences, pharmacy or business-related field preferred or relevant and equivalent industry experience required. Relevant and equivalent industry experience required in lieu of a bachelor's degree is at least five (5) years of experience with three (3) or more years of experience within the pharmaceutical/health/science industry preferred and a high school diploma/GED required. + Account based selling experience (Hospitals, Wound Care Centers, or Infusion Centers) and experience building advocacy in hospitals, with or without a formulary win, for acute products. History of navigating the matrix environment within accounts and complex customers such as IDN's, Academic Institutions, Hospitals, Outpatient accounts etc. + Knowledge of formulary approval process and driving formulary approvals. Experience with Buy and Bill and specialty pharmacy products is preferred. + Documented history of strong sales performance, consistent top performer, in a challenging market space or product portfolio. Proven advanced sales skills, ability to communicate novel or complex products and process while keeping it simple and overcoming customer concerns, advancing the sale and gaining new business. Strong team player mentality and a successful history of working as an individual contributor within a collaborative environment. + Strong business acumen: individual accountability and ownership of sales geography with the ability to multitask in a productive manner, solving problems and influencing without authority. Strong desire to "explore the unknown" and continuously enhance personal, professional, and account knowledge. Ability to effectively prioritize and manage multiple accounts. Business savvy, analytical ability to analyze diverse sets of data using multiple tools and define account/program strategies that drive + Strong planning and organization skills. Strong presentation and facilitation skills. Proven ability to learn procedural, technical, and clinical information quickly. Ability to understand, articulate, and routinely present complex scientific information to a variety of audiences. Strong problem resolution skills. + Influences others and is viewed as a credible and respected role model and resource among peers. Builds collaborative partnerships with colleagues and cross functional team. Leads by example; Consistently displays positive behaviors and peer coaching through changing and challenging environments. Ability to fully cover the assigned geography. + An essential requirement of your position is to satisfy all applicable health care industry representative (HCIR) credentialing requirements to gain and maintain entry into facilities and organizations that are in your assigned territory. You must also be in good standing and/or eligible to obtain these credentials. + These HCIR credentialing requirements may include, but are not limited to, background checks, drug screens, proof of immunization/vaccination for various diseases, fingerprinting and specific licenses required by individual state or cities. Please remember that you are solely responsible for ensuring that you satisfy all HCIR credentialing requirements and for any associated liability for failing to do so. AbbVie has resources available to you to help answer questions you may have. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: + The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. + We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. + This job is eligible to participate in our short-term incentive programs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit ************************************************************************* US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: ************************************************************* Salary: $78,500 - $192,500

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. **Job Summary** Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include: conducting research; spends approximately 85% of the scheduled time on the phone according to business need. JOB REQUIREMENTS: + High school diploma OR GED. + 6 months customer service experience OR 6 months experience in an office environment. + Data entry and/or typing experience. + Interpersonal, verbal and written communication skills. + Analytical and organizational skills and independent decision making skills. + Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks. PREFERRED JOB REQUIREMENTS: + 9 months customer service experience. + Experience working with various lines of business, i.e. CDHP, Medicare, Wellness, and Disease Management. + Knowledge of medical terminology and anatomy. + Proven ability to learn quickly and adapt to change. + Referral preference given to applicants able to take and meet testing criteria. **Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!** **Pay Transparency Statement:** At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting ************************************* . The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan. **HCSC Employment Statement:** We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. **Base Pay Range** $17.75 - $28.39 Exact compensation may vary based on skills, experience, and location. **Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities.** **Join our Talent Community. (******************************************** PA8v\_eHgqFiDb2AuRTqQ)** For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren't afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you'll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at ************** to request reasonable accommodations. Please note that only **requests for accommodations in the application process** will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.

About Us SolomonEdwardsGroup, LLC ("SolomonEdwards") is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world's most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards Position Summary: SolomonEdwards is looking for a Customer Experience Specialist I for one of its mortgage clients to operate in a call center environment supporting consumer direct lending. You will act as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. Position Locations: Phoenix, AZ Tampa, FL St. Louis, MO Plano, TX Essential Duties: - Operate in a call center environment as a customer success advocate. - Answer high-volume, inbound calls or texts from current customers promptly. - Perform routine data entry and validation tasks. - Handle routine calls, emails, and/or chat responses with internal employees, consumers, and/or authorized 3rd parties. - Interact with multiple departments to expedite processing and/or issue resolution. - Perform other related duties as required and assigned. - Demonstrate behaviors that are aligned with the organization's desired culture and values. Qualifications: - Mortgage and/or financial services call center experience is a plus. - Bilingual Spanish is a plus. - General understanding of applicable Federal, State, and Local Mortgage Regulations a plus. Skills and Job-Specific Competencies: - Capable communicator (written and oral). - Strong negotiation skills with the ability to effectively resolve problems. - Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.). Travel Requirements: No travel will be required, unless at the client's discretion. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices. Salary Range: SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to, education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly range for this role is $20-24. Benefits: We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k). Inclusion and Diversity Statement: SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated. We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives; and to be their whole selves. Privacy: We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy. Our Recruiter Promise: Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise. Job Ref: 141855 ### Place of Work On-site ### Requisition ID 141855 ### Application Email ****************************

**_What Data Management and Governance contributes to Cardinal Health_** The Data & Analytics Function oversees the analytics life-cycle in order to identify, analyze and present relevant insights that drive business decisions and anticipate opportunities to achieve a competitive advantage. This function manages analytic data platforms, the access, design and implementation of reporting/business intelligence solutions, and the application of advanced quantitative modeling. Data Management and Governance provides direction of data assets and is responsible for data strategy, quality, standards and service levels. Data management acquires, validates, standardizes, enriches, protects and publishes structured, third party and unstructured data for use by the business. Governance defines and implements policies, standards and metrics that ensure the effective and efficient use of trusted data and statistical models to support regulatory and business goals. **_Accountabilities in this role_** + Serves as a trusted resource for broad and deep Customer Master Data subject matter expertise in the context of developing new business processes and technology solutions + Leverage skills to drive efficiencies for Cardinal Health related to the understanding, review, extraction, correction, or provision of Master Data to consumers of Master data. + Will be an expert consulting on data integrity related to customers and how information flows between teams and systems to drive decisions + Consults directly on data-driven solutions for gaps in visibility & enabling proper reporting + Work with cross-functional partners across our highly matrixed organization to understand both upstream inputs to, and downstream impact of, current and future customer master data processes + Able to capture and communicate clearly how the work being done brings value to Cardinal Health and its customers + Other duties as assigned **Proficiencies desired:** + Ability to comfortably and confidently manipulate large-volume data sets to extract insights and drive action + Ability to write complex SQL queries, understand database schemas, and optimize performance for data extraction and manipulation + Demonstrated ability to develop, implement, and maintain data automation workflows using Python. + Experience with relevant Python libraries for database interaction (e.g., SQLAlchemy, Psycopg2), data manipulation (e.g., Pandas), and API integrations + Ability to analyze complex data problems, design efficient solutions, and troubleshoot automation workflows. + Proficiency in data ingestion procedures + Understanding of data layering concepts within a database + Proven ability to build and manage data automation and reporting solutions using open-source tools and programming languages, minimizing reliance on proprietary software + Ability to explain complex work in a way that will resonate with partners regardless of technical acumen. + Experience with process improvement methodologies + Proficiency in stakeholder management + Ability to create clear process and automation documentation + Ability to advise in strategic business initiatives on the requirements from Customer Master Data to protect or improve customer experience or efficiency of service + Ability to build and maintain positive relationships with many functional partners and stakeholders + Ability to comfortably and confidently consult on risk to service levels resulting from new process(es), in or outside our team **Familiarity with these is helpful:** + Understanding business concepts as they apply to various Cardinal Health functions and providing expertise on how Customer Master Data contributes to those functions + Experience working with Data Governance to identify opportunities for data cleanup that may deteriorate our ability to provide effective service efficiently + Experience as a leader, formally or informally, including direct or influential leadership + Familiarity with data visualization techniques and tools + Familiarity with Artificial Intelligence concepts and their practical application in the business + Understanding of data governance, quality, and remediation procedures + Familiarity with various factions of medical services or administration and their customers in the medical industry (Labs, 3rd party billers, nursing services, management services, GPOs, RPCs etc.) + Experience pursuing enhancements and defects for technology solutions (SAP, IBM, SFDC, etc.) + Understanding of contracts, liability, and risk mitigation + Familiarity with standard accounting practices + Knowledge of data standardization and classification + Adaptability to an ever-changing market **Qualifications** + 3-5 years of industry experience preferred + Process oriented, with experience in process mapping + Effective communication and facilitation skills to collaborate across various teams and leadership + Strong knowledge of Cardinal Heath business processes and systems preferred + Ability to manage multiple priorities and meet deadlines + Personal courage and resiliency + Self-driven and eager to learn + Trusted to do the right thing **_What is expected of you and others at this level_** + Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects + May contribute to the development of policies and procedures + Works on complex projects of large scope + Develops technical solutions to a wide range of difficult problems + Solutions are innovative and consistent with organization objectives + Completes work; independently receives general guidance on new projects + Work reviewed for purpose of meeting objectives + May act as a mentor to less experienced colleagues **Anticipated salary range:** $80,900 - $103,950 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/20/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Do you enjoy collaborating cross-functionally to deliver on common goals? Do you enjoy working towards resolving complex issues? About our team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case. About the role In this role, you will apply in-depth knowledge of functional/business area and/or specific applications to identify, customize and implement appropriate applications/solutions (e.g., HR information systems, Enterprise Resource Planning systems, manufacturing/supply chain) for external clients. Responsibilities: · Customizing and implementing appropriate applications and solutions for external clients · Analyzing client needs and participating in the design of business process requirements · Translating business requirements into off-the-shelf and customization specifications · Testing, documenting, and training client personnel on functional and business applications software · Guiding others in resolving complex issues in specialized area based on existing solutions and procedures Requirements: · Be able to anticipate potential objections and influences others to adopt a different point of view · Be able to interpret internal/external business challenges and recommend best practices to improve products, processes, or services · Be able to work on your own with guidance in only the most complex situations · Have the ability to train and mentor junior staff · Be an expert of own discipline for clients · Be able to solve complex problems; takes a broad perspective to identify innovative solutions Work in a way that works for you Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. About the business LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services. Primary Location Base Pay Range: Home based-Illinois $60,900 - $101,500. If performed in Chicago, IL, the pay range is $63,800 - $106,400. If performed in Ohio, the pay range is $55,100 - $91,900. U.S. National Pay Range: $58,000 - $96,700. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here . Please read our Candidate Privacy Policy . We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights . RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00211 Springfield, IL-Springfield,IL 62704Position Type:Regular/Part time Pay Range: $15.50 - $19.40 Hourly USD Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

**Title:** Test Content Services Specialist **Salary:** $55K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers. We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent. At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle. Learn more about what we do at: ************************* **About the Role** The Test Content Services Specialist applies technical expertise in exam content management, database management, and project management to the publication and maintenance of certification exams. The Test Content Services Specialist will import exam content from client representatives, prepare and configure exams for publication, and perform quality checks for publication and maintenance of exam forms in PSI's proprietary item banking and exam delivery software. - This is a full-time permanent role, with flexible hours around core office availability Monday to Friday. The role can be performed remotely in the US, UK, or Sweden, with occasional travel for meetings, events and workshops. **Role Responsibilities** - Onboard new clients and determine appropriate test setup based on client requirements. - Intake new exams for existing clients and publish exams according to established timeline requirements. - Develop and maintain timelines for test publication activities and track progress in project management ticketing software. - Format files to import client content into item banking and test delivery software, and ensure all data is imported accurately. - Prepare tests for publication and implement live updates to tests. - Collaborate with Information Technology personnel and/or Test Content Services Manager to provide software support and training for clients. - Identify potential test publication issues, troubleshoot, and suggest possible solutions to problems. - Conduct quality control according to department procedures and address issues. - Support other Content Management teams with tasks related to test publication. - Participate in the development and maintenance of documentation of Test Content Services work processes and associated technology tools, including system user guides. - Maintain in-depth and up-to-date knowledge of proprietary item banking and exam delivery software. **Knowledge, Skills and Experience Requirements** ▪ Bachelor's degree level preferred ▪ 1+ years' experience exam publication, item bank management and/or database management. ▪ Strong communication skills required. ▪ Ability to approach problems with creative problem solving. ▪ Proficiency with Microsoft Office applications. ▪ Experience with Jira a plus. ▪ Experience with XML, HTML and QTI file formats preferred Benefits At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role. In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes: + 401k/Pension/Retirement Plan - with country specific employer % + Enhanced PTO/Annual Leave + Medical insurance - country specific + Dental, Vision, Life and Short Term Disability for US + Flexible Spending Accounts - for the US + Medical Cashback plan covering vision, dental and income protection for UK + Employee Assistance Programme + Commitment and understanding of work/life balance + Dedicated DE&I group that drive core people initiatives + A culture of embracing wellness, including regular global initiatives + Access to supportive and professional mechanisms to help you plan for your future + Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

Min USD $17.14/Hr. Max USD $26.56/Hr. Responsible for the collection and follow-up of all outstanding self pay and liability balances of ALMH and TMH Patient Accounts in accordance with policies and procedures, and determines customers' eligibility for financial assistance programs. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values. Qualifications Experience: * One or more years of health care insurance and/or health care billing experience is required, preferably in the areas of billing, collections, or accounts receivable. Previous experience as a collector is highly desirable. * Other Knowledge/Skills/Abilities: * Experience with Microsoft Office products such as Word and Excel preferred. * Basic working knowledge of personal computers required and their associate user software is preferred, with the ability to enter, retrieve, and electronically notate system screens. * Familiarity with medical terminology, medical procedural (CPT) and diagnosis (ICD-9 & 10) coding and hospital billing claims form UB-04 highly preferred. * Ability to multi-task while working on multiple responsibilities simultaneously. * Ability to work successful with internal customers and external customers. * Highly-developed critical thinking and problem solving-ability to work through complex situations. * Knowledge of poverty guidelines, internal/external financial assistance programs and options, medical billing and insurance principles/practices. * Demonstrates excellent oral and written communication, customer relations, and listening skills. Must demonstrate the ability to persuade and negotiate effectively. Responsibilities Greets customers via telephone and determines nature of inquiry. Assists customers as necessary or refers them to internal or external sources. Reviews and prepares past due accounts for collection. Ensures appropriate collection code used for such accounts. Maintains appropriate information needed for Medicare Bad Debt. Assists patients with Financial Assistance applications and bank loans in a timely manner. Researches all sources of potential financial assistance based on the specifics of each application. This may include Medicare, Medicaid, Financial Assistance, bank loans, COBRA, etc. Requests and ensures the receipt of all pertinent information and supplemental documentation for the processing of financial assistance applications. Processes applications and monitors status to ensure an expedient decision involving each case, generating approval/denial letters. Responds to all mail inquiries or requests in a timely manner. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Sets up and reviews terms accounts according to policy and procedure. Identifies self pay accounts at time of service, reviews for potential discounts and/or financial assistance and works with patient regarding payment options. Corresponds with collection agencies regarding payments and other situations with accounts including: review and report of bad debt payments, and review and approval of suit authorizations. Receives reviews and prepares accounts for bankruptcy purposes. Monitors estates and files appropriate paper work when needed. Reviews settlement offers and approves as appropriate. Researches and resolves complex issues associated with patient accounts. As applicable, identifies, documents, and reports problematic trends to leadership. Prepares and monitors monthly contract account. Reviews nursing home correspondence for potential care overlap and the appropriateness of billing Medicare vs. the nursing facility. Ensuring proper billing of those accounts. Identifies opportunities for account consolidation and takes the necessary steps to combine appropriate accounts. Processes and track all payroll deduct activity Processes credit card transaction payments on accounts. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

The Associate Implementation Services Specialist is responsible for assisting a Karmak customer to seamlessly and productively implement the Karmak business system from first engagement to after the Bring Live. This includes configuring Karmak's software based on the customer's needs, to help the customers implement strategic business processes, to convert the customer's data for setup, sandbox and live and by providing comprehensive training that gives our customers and their businesses the tools and knowledge to utilize the Karmak software effectively and efficiently. The Associate Implementation Services Specialist must be able to set up and train on one specific major module, as well as to be able to convert data for setup, sandbox and Bring Live. The Associate Implementation Specialist also must be able to complete Branch Adds, Module Adds and Merger/Acquisition setup and training for their specific module. Essential Job Functions * Guide and assist customers through the transition from their previous business system to Fusion by providing the following: * Enterprise and Business Strategy/Data Discussion calls. Includes explanation of data load-sheet requirements. * Converting setup, sandbox and live data and communicating necessary changes and feedback to the customer. * Configuring the new Karmak business system with input from the customer. * Webinar training prior to Bring Live. * Remote assistance during Customer recreation. * On-site or Remote training during Bring Live. * Documenting and communicating notes at every step for all necessary parties' visibility and understanding. Including, but not limited to: * Business Strategy Emails/Notes * Setup Checklists: internal and customer-facing * Training Module Master Workbooks * Session Recordings * Recap emails * Clockify * GuideCX * Salesforce * Karmak-licensed AI tools * Complete configuration and training portions of Branch Adds, Module Adds and/or Merger/Acquisitions based on the customer request. This includes: * Completing the assigned item(s) by the date provided by the customer and/or the Karmak Operations Coordinator. * Notifying the Resource Coordinator or Operations Coordinator of any time or additional meetings which need to be scheduled. * Maintaining communication with the customer and internal teams regarding needs and status of the assigned. * Completing all documentation, cases and follow-up items related to the assigned as outlined in the Implementation Services Standard Operating Procedures (SOPs) and/or process documents. * Seeking out necessary resources to discuss any business-process related issues/items which may present themselves during the process. * Conducting webinar training and/or remote/onsite training based on assigned services. * Conduct additional services webinars for existing customer base. * Understand Karmak's implementation process and the departments that impact the process. Able to work with each of the necessary departments in a positive and accountable manner. * Understand Karmak's Branch Add, Module Add and Merger/Acquisition processes and the departments involved in those services. Able to work with each of the departments positively and professionally. * Be able to understand Salesforce and how it relates to Implementation Services projects. Able to find customer information and to read and understand all applicable documentation (Sales Orders, Cases, etc.). Able to professionally complete assigned cases and to close those cases within set timeframe. * Have a basic understanding of business processes and their impact on the setup of the Karmak business system software. * Adherence to all Department and Team policies and processes as identified in written SOP documents. Essential Knowledge, Skills and Abilities * Valid US Driver's License. * Ability to travel inside and outside of United States. * Proficient in Microsoft Office products: Outlook, Word, Excel. * Basic understanding of Karmak-licensed AI tools and comfortability in their usage. * Ability to learn at least one major module of Karmak software. * Ability to complete data load-sheet conversations and to complete data conversion. * Ability to learn and work both independently and within the framework of a team. * Basic understanding of the business and industry of our customers. * Basic knowledge of various learning styles and how to apply them. * Customer service skills. Ability to maintain a professional attitude. * Ability to maintain focus and be detail oriented. * Have excellent time management and organizational skills. * Be able to work well within the framework of a team and to follow documented processes and procedures. * Possess exceptional communication skills. * Ability to accept and build on constructive criticism, both from team members and from customers. * Assumes ownership and accepts responsibility for all actions. * Note for Accounting Implementation Services Specialists - Have an Associate's degree in accounting OR equivalent experience. The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Karmak.

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Job Description TMG has expanded and has quickly become of the fastest growing and most successful advertising firms in the Springfield Area. We provide exceptional customer service while continuing to grow and develop new markets for our prestigious clientele. WE WANT TO DEVELOP THESE ENTRY LEVEL POSITIONS INTO CAREER OPPORTUNITIES Our firm is currently looking for several entry level and experienced customer service, marketing, and management positions to be filled. We pride our company on providing top notch customer service and we are looking for candidates that will not only excel in the area, but that are ready for success and long term growth within our company. Qualifications We offer Full Time positions and we offer Full Paid One on One Training. We pride our business on the employees that we have and their ability to use excellent customer service to catapult our business to the top. Experience is not necessary but any background in the following is a huge plus: Customer Service Retail Sales Restaurant Marketing Advertising Management Shift Lead or Team Lead Additional Information Compensation: Salary / Bonuses & Commissions / Paid Training - $$$

We take pride in what we do! Deciding to come grow with us is an exciting opportunity to enhance your career success stories. You are the center to what we do. We would love to have you here! CSR At Tower Loan, our Customer Service Representatives (CSRs) are at the heart of our business! As a CSR, you'll play a key role in delivering exceptional customer service while building relationships and helping our customers find the right financial solutions. Whether you're looking for a long-term career in customer service or aiming to grow into leadership roles, Tower Loan provides the tools, training, and opportunities to help you succeed. This full-time position has competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this is the perfect opportunity for you! In the Role Cultivate strong customer relationships by offering excellent service and promoting relevant financial solutions. Receive and process payments in customer accounts. Market to current, former, and potential customers to drive loan production. Maintain and secure cash drawers and accounting activities, including but not limited to balancing and preparing deposits accurately. Execute office administrative activities, including checking branch mail, filing, purchasing office supplies, etc. Process loan applications and collect payments due. Perform all other duties as assigned. Required High School Diploma or GED Must have a valid driver's license and reliable vehicle Preferred Cash Handling, Sales, or Customer Service experience Location: On-Site The schedule for this position is Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturday. Who We Are Tower Loan provides you with the opportunity to earn a competitive salary plus performance-based incentives. You can take charge of your future by advancing into leadership roles. With our comprehensive training programs, strong promote-from-within culture, and continuous growth opportunities, your career path is in your hands. Plus, we have a chance every day to make a real impact on the lives of our customers! Other team member benefits include: Health and Well-Being Options, including Medical, Dental, Vision, Employee Assistance Program, and Life Insurance Up to 3% 401(k) Match Paid Time Off (16 days per year after one full year, cash back for unused time) Paid Holidays Annual Raises and Performance Bonuses Monthly Incentive and Employee Referral Bonuses Participation in Charitable Campaigns Tower Loan has been a trusted name in consumer finance for over 80 years. We provide individuals with responsible access to credit to help them achieve their financial goals. We take pride in offering personal loans, home equity loans, and retail financing, helping our customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across six states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy. At Tower Loan, we believe in empowering our customers and employees to help people build brighter futures, which has been at the heart of what we do for decades. Now is the perfect time to grow with us! Discover more about our company and culture! Read what our customers are saying about us!

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Eicheanuaer Services, a Tech24 company, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSRs, convenience stores, retailers, coffee shops, and concessions operations, specializing in commercial cooking, refrigeration, and HVAC equipment. The Customer Service Representative is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top-level customer service to customers. The Customer Service Representative has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times. Job Description: Provide support to customers, handle inquiries, and provide resolutions. Work directly with both internal staff and field technicians to provide excellent customer service and estimate service repairs for customers. Perform data entry with high efficiency. Maintain professional verbal and written communication. Manage workloads and complete service requests for customers in a timely manner. Requirements: High School Diploma or greater. 3+ years of customer service experience required. Prior call center experience (inbound/outbound) required. Must have great customer service skills. Mechanical/Technical knowledge is a plus. Especially pertaining to refrigeration and/or HVAC Excellent written and verbal communication skills. Strong data entry skills. Must be able to work in office M-F 7:30am-4:30pm Benefits Include (but not limited to): Top pay for experience Full benefit package including medical, vision, and dental insurance Paid vacation, sick days and holidays including your birthday! 401(k) retirement savings plan Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class. For more information about Tech24 and our career opportunities visit *********************************

ATC Income Tax is now hiring…. \- no experience needed) ATTN: If hired, position will start immediately Monday, December 15, 2025 . Training will be held via Zoom and socially distanced in\-person at our Marietta & Decatur locations. THIS IS A SEASONAL POSITION. Employment from January thru April. Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations! No tax experience necessary. Positions available in Marietta and Decatur Responsibilities include: Build client rapport Market tax preparation services to in\-bound callers using phone script Make outbound marketing calls to previous tax clients using phone script Record accurate notes in online customer relationship management database Prepare tax return estimates for in\-bound callers (no experience needed, will train) Resolve basic customer concerns via telephone in a timely and professional manner Provide excellent customer service over the telephone Support Tax Preparer staff Ensure adherence to company policies and procedures Overall office efficiency Requirements: Ability to follow phone script Ability to perform in a fast\-paced environment Previous customer service experience is a must Detailed oriented Well organized Self motivated Reliable and punctual Good computer skills Outstanding phone etiquette Proper grammar usage in oral and written correspondence Ability to multi\-task Ability to problem solve Ability to work days, evenings and weekends Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays; Shift starts at 9am You will work approximately 30 - 40 hours per week Compensation \- Hourly, plus weekly bonuses There will be a short phone interview followed by an in\-person interview There will be a background check for all new hires Thank You ATC Income Tax "}}],"is Mobile":false,"iframe":"true","job Type":"Seasonal","apply Name":"Apply Now","zsoid":"637086950","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Industry","uitype":2,"value":"Customer Service"},{"field Label":"Salary","uitype":1,"value":"Base Hourly Pay plus Commission"},{"field Label":"City","uitype":1,"value":"Decatur"},{"field Label":"State\/Province","uitype":1,"value":"Georgia"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"30060"}],"header Name":"Customer Service Phone Rep","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00129003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********01102003","FontSize":"12","location":"Decatur","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do","logo Id":"08obz42092c11daeb47d4a8443367ad60db3d"}

Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) Salary: Bachelor's Degree: Starting $23.00/hour + every other Friday off paid (for wellness) Master's Degree: $60,000/annually + every other Friday off paid (for wellness) Additional compensation available for candidates with professional licensure (e.g., LSW, LPC, LCPC, LCSW) or certifications such as CADC. Schedule: Full-Time | Every other Friday off (paid wellness day) Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals! About Heritage Behavioral Health Center We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care - regardless of the position they hold. Why You'll Love Working Here: Collaborative mission-driven work environment Every other Friday off - paid wellness days Competitive salaries aligned with state and national benchmarks Loan forgiveness eligibility through NHSC At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such! Your Role: Care Coordinator, Youth and Family - Heritage Behavioral Health Center (Decatur, Illinois) As a Care Coordinator for Youth and Family, you will serve as the primary point of contact for youth enrolled in the Pathways to Success program and their families. Your mission is to ensure that each child receives integrated, person-centered care that addresses behavioral health, physical health, and social determinants of health. You will work collaboratively with families, providers, and community partners to develop and implement individualized care plans that promote stability, recovery, and long-term success. Core Responsibilities: Engage youth and families to build trust and ensure active participation in care planning. Conduct comprehensive assessments to identify behavioral health needs, physical health concerns, and social service requirements. Develop and maintain individualized care plans that reflect family voice and choice, cultural considerations, and strengths-based approaches. Coordinate services across multiple systems, including mental health, primary care, education, child welfare, and juvenile justice. Facilitate Child and Family Team (CFT) meetings to ensure collaborative decision-making and progress monitoring. Monitor service delivery and outcomes, adjusting care plans as needed to meet evolving needs. Provide crisis support and linkage to appropriate resources when urgent needs arise. Document all activities in compliance with HFS and CCSO standards, ensuring timely and accurate reporting. Advocate for youth and families to remove barriers to care and promote equitable access to services. Knowledge, Skills, and Abilities: Knowledge of Care Coordination Principles: Understanding of wraparound planning, family-driven care, and integrated service delivery models. Behavioral Health & Child Development: Familiarity with mental health, substance use, and developmental needs of youth and families. System Navigation Expertise: Ability to coordinate across healthcare, education, child welfare, and juvenile justice systems. Cultural Competence: Sensitivity to diverse backgrounds and ability to incorporate cultural considerations into care planning. Communication Skills: Strong verbal and written communication for engaging families, facilitating team meetings, and documenting services. Problem-Solving & Critical Thinking: Ability to identify barriers, develop solutions, and adapt plans to meet evolving needs. Organizational Skills: Effective time management and prioritization in a fast-paced, multi-system environment. Technology Proficiency: Competence in electronic health records (EHR), care coordination platforms, and Microsoft Office Suite. Advocacy & Engagement: Skilled in empowering families, promoting voice and choice, and advocating for equitable access to services. Crisis Management: Ability to respond calmly and effectively to urgent situations and connect families to appropriate resources. Qualifications Minimum of Bachelor's degree in social work, counseling, psychology, education, or other human service fields Graduate degree in counseling, clinical psychology, social work, or other human service field preferred Minimum of 21 years of age A valid driver's license, reliable means of transportation, and proof of automobile insurance. Heritage also offers the following with this position: Generous Time Off: Vacation, sick, personal, and holiday leave Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost. Retirement: 401k and Roth Professional Growth: Tuition assistance and continuing education opportunities Loan Forgiveness: Eligible through the National Health Service Corp Ready to make a difference? Apply today and join a team that cares about your well-being as much as the individuals we serve!

Min USD $16.50/Hr. Max USD $24.82/Hr. Shift : 1pm - 9:30pm with an every other rotating weekend Responsible for answering incoming calls to main hospital switchboard and determine appropriate resolution. Accurately transfer calls, answer questions and provide overhead paging for hospital. Responsible for answering Stat and Rapid Response calls, Prairie Heart Stat Heart calls and Springfield Clinic SCMI calls. Assume responsibility for the main call center position. Support and direct new employees and co-workers as needed. Demonstrated leadership characteristics for call center functions. Embodies the Memorial Health Values of Safety, Integrity, Quality, and Stewardship that support our mission and vision. Qualifications Education: * High school diploma or GED required. Licensure/Certification/Registry: * Experience: * Minimum two (2) years of experience in telephone operation, communication, call center or related environment required. Other Knowledge/Skills/Abilities: * Medical terminology knowledge helpful. * Demonstrated leadership skills required. Knowledge of use of call center database systems and understanding of pager responsibility, trouble-shooting and correction methods required. * Demonstrates excellent interpersonal and communication skills. * Demonstrated organizational skills. * Demonstrates ability to work independently. * Proficient in Microsoft Word, Excel and Outlook. Responsibilities Answer incoming calls to main hospital switchboard. Answer incoming calls to afterhour's answering service. Answer Stat Code and Rapid Response calls and process timely and appropriately. Answer Stat Heart and SCMI calls. Embodies the Memorial Health System Performance Excellence Standards of Safety, Courtesy, Quality, and Efficiency that support our mission, vision and values: * SAFETY: Prevent Harm - I put safety first in everything I do. I take action to ensure the safety of others. * COURTESY: Serve Others - I treat others with dignity and respect. I project a professional image and positive attitude. * QUALITY: Improve Outcomes - I continually advance my knowledge, skills and performance. I work with others to achieve superior results. * EFFICIENCY: Reduce Waste - I use time and resources wisely. I prevent defects and delays. Respond appropriately and in a timely manner to disaster conditions. Meet or exceed statistical goals for answering calls. Create and/or change directory listings as needed. Enter and/or change on-call schedules as needed. Assist with training and development of new Communication Assistants. Help orient them to new role. Communicates effectively with callers and co-workers. Demonstrates an ability to be flexible, organized and function well in stressful situations. Ability to handle lower scale, elevated calls. Willing to work alternative shifts as needed. Applies effective communication with callers and co-workers. Knowledge of hospital, department and HIPAA policies and procedures related to Call Center. Act as a resource for Communication Assistant I and lead by example. Adheres to the Statement of Values and Behavioral Standards. Performs other related work as required or requested. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

Trademark Marketing Group is a creative marketing firm that specializes in marketing our clients products and services to a wider and higher caliber audience. Our marketing program has been able to attract some of the largest consumer electronics and satellite television companies in the world. TMG's unique approach to each client allows for a much more pleasurable experience and a personalized campaign. One size does not fit all and we are all about creativity on a personalized level. *********************** Professionals with customer service experience are wanted to fill our Marketing and Entry Level Management positions. We are currently accepting applications from individuals with experience working in customer service, customer relations, and customer support to work as part of our team. Account Managers will receive training to ensure they have all the skills and knowledge that they require to be successful in this high energy industry. We are seeking candidates that are outgoing, personable & comfortable working in a team environment with a focus on customer satisfaction and professional development. Team based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. We promote growth from within and encourage our team to work together to reach client & customer goals and improve skills. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters acquisition of quality customers and long term customer loyalty. Entry level sales and marketing representatives will be trained in the following areas: Promotional Sales and Marketing Customer Service Account Coordination Campaign Management Client Relations Management Training Qualifications Job Description/Responsibilities: Contribute to a positive & energetic environment Maintain professional standards in marketing, sales & customer service Customer interaction to promote products & services Participate in daily training sessions & campaign meetings New account acquisition & customer retention Interact with customers daily to review current promotions, provide service quotes and sign on new accounts Conduct credit checks for potential customers Work strategically on a lead-based sale campaign Paperwork & lead disposition as needed Position Benefits Competitive Compensation- Weekly Pay Merit Based Advancement Exciting Bonuses & Incentive Plan Company Events Fun Work Environment Job Requirements 4 year degree preferred Desire to participate in professional development and take on new responsibilities Self-motivated and comfortable working both independently and as part of a team Customer service or customer relationship experience Ability to perform at a high level in a fast paced environment Reliable transportation is a required! Additional Information All your information will be kept confidential according to EEO guidelines.