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Customer support specialist jobs in Tucson, AZ

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  • Customer Service Agent

    Afni 4.1company rating

    Customer support specialist job in Tucson, AZ

    Career paths start at $17/hr (which reflects $16.50/hr plus 50 cent on-site differential) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $16.5-17 hourly 5d ago
  • Customer Sales Representative

    Afni 4.1company rating

    Customer support specialist job in Tucson, AZ

    Career paths start at $17.00 per hour plus unlimited commission (This includes an hourly base rate of $16.50 and an on-site differential of .50 an hour). Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless sales, so you will be handling mainly inbound calls from people looking to purchase wireless devices and services for businesses. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview! Key Qualifications: Six months of sales experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $16.5-17 hourly 5d ago
  • Customer Accounts Advisor

    Aarons 4.2company rating

    Customer support specialist job in Tucson, AZ

    The salary range for this role is $16.25 to $17.00 per hour*. is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.
    $16.3-17 hourly 2d ago
  • Inside Sales/Customer Service Professional

    Fastsigns 4.1company rating

    Customer support specialist job in Tucson, AZ

    Are you looking for health benefits, generous compensation, paid holidays and vacation, and participation in a monthly bonus program? Feel free to apply to join our team at FASTSIGNS on Speedway in Tucson, AZ. FASTSIGNS is a proven leader in the ever-evolving sign industry. You would bring your skills and experience in sales, customer service, computers, and organization to a company that rewards great attitude and excellent performance. If you have graphic design skills, that's a plus. Your talent will make a positive difference with customers as you assist them in making a statement with their sign projects. Training is provided by FASTSIGNS, and your co-workers are eager to support your efforts as you “learn the ropes.” Our team at FASTSIGNS on Speedway values character, attitude, and teamwork. If you want to be part of a supportive, open, and dynamic environment, forward your resume today. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $49k-83k yearly est. Auto-Apply 60d+ ago
  • Bilingual Spanish Customer Service Representative - $1,000 New Hire Bonus!

    Alorica 4.1company rating

    Customer support specialist job in Tucson, AZ

    **Ubicación** : En el lugar 1650 South Research Loop, Tucson, AZ, 85710, EE. UU. Tipo de **empleo** : A tiempo completo, $18/h, +$1000 de bonificación para nuevos empleados **poyo** : Atención al cliente **Idioma** : Debe ser fluido tanto en inglés como en español. Certificación bilingüe completada en el momento de la entrevista. **Location** : On-site at 1650 South Research Loop, Tucson, AZ, 85710, US **Employment Type** : Full-time, $18/hr, +$1000 New Hire bonus **Supporting** : Customer Service **Language** : Must be fluent in both English & Spanish. Bilingual certification completed at the time of interview. **Sobre nosotros** Somos el mayor proveedor de CX propiedad de minorías, ofreciendo experiencias digitales y centradas en las personas para algunas de las marcas más respetadas del mundo. Durante más de 25 años, hemos estado ayudando a las empresas a resolver sus mayores retos en la experiencia del cliente, y lo hacemos mejor que nadie. Como uno de los mejores lugares para trabajar, nos tomamos en serio crear un entorno donde las personas se muestren como son auténticas. Lo que significa que cuando tú tienes éxito, todos lo tenemos. **Así es como es realmente el trabajo** Eres un solucionador de problemas nato que se lleva bien con la gente. Sabes cómo escuchar lo que alguien realmente pide (no solo lo que dice), y puedes explicar las soluciones de una forma que tenga sentido. Mantienes la calma bajo presión, eres lo suficientemente detallista para mantener la información precisa y realmente te importa dejar a los clientes mejor que cuando se puso en contacto. Si eso te suena, este puesto encaja perfectamente. **About Us** We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **Here's What the Job Really Looks Like** You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. **Cómo vas a causar impacto** - Orientar a los clientes ante preguntas, preocupaciones o desafíos que enfrentan al usar el producto o servicio - Escuchar activamente para entender la raíz del problema y ofrecer soluciones claras y efectivas - Registrar información detallada de las llamadas para fines de auditoría, informes y seguimiento - Mantener y actualizar los registros de los clientes para garantizar información precisa y actualizada - Identificar oportunidades para presentar a los clientes servicios nuevos o mejorados que satisfagan sus necesidades - Ofrecer recomendaciones y orientación de una manera que aporte valor y mejore la experiencia global del cliente - Uso continuo de teléfonos e ordenadores **How You'll Make an Impact** - Guide customers through questions, concerns, or challenges they encounter while using the product or service - Listen actively to understand the root of the issue and provide clear, effective solutions - Record detailed call information for auditing, reporting, and follow-up purposes - Maintain and update customer records to ensure accurate and current information - Identify opportunities to introduce customers to new or enhanced services that meet their needs - Provide recommendations and guidance in a way that adds value and enhances the overall customer experience - Ongoing usage of phone and computer systems ** Qué te preparará para el éxito** **Obligatorio:** - Fluidez tanto en inglés como en español - Diploma de secundaria o GED - Debe residir a menos de 25 millas de 1650 S. Research Loop Tucson, AZ - Sólidas habilidades de navegación informática - Familiaridad con aplicaciones de Microsoft Office (Word, Excel) - Excelentes habilidades de comunicación oral y escrita - Habilidades excepcionales de comprensión auditiva - Profesional y Cortés - Se prefieren 6 meses de experiencia en atención al cliente o ventas **Para candidatos internos:** - No debe estar en ningún plan de acción correctiva ni de rendimiento - Debe haber ocupado tu puesto actual durante 6+ meses - Debe tener experiencia relevante en la industria o en el programa **Nota de ubicación** : Actualmente estamos contratando para este puesto en Tucson, Arizona. **What'll Set You Up for Success** **Required:** - Fluent in both English and Spanish - High school diploma or GED - Must live within 25 miles from 1650 S. Research Loop Tucson, AZ - Strong computer navigational skills - Familiarity with Microsoft Office applications (Word, Excel) - Excellent oral and written communication skills - Exceptional listening/comprehension skills - Professional and Courteous - 6 months of customer service or sales experience preferred **For Internal Candidates:** - Must not be on any corrective action or performance plans - Must have held your current position for 6+ months - Must have relevant industry/program experience **Location Note** : We're currently hiring for this position in Tucson, Arizona. ** Por qué Alorica?** Nuestra cultura se refleja en cómo trabajamos juntos, nos apoyamos mutuamente y estamos presentes para nuestros clientes. Somos lo suficientemente valientes como para desafiar cómo siempre se han hecho las cosas, comprometidos con ofrecer resultados que importan y apasionados por crear experiencias para el cliente que realmente funcionen. **TIDE** es nuestro grupo de conexión construido en torno a conversaciones reales, experiencias compartidas y un sentido genuino de pertenencia. MLBA (Making Lives Better at Alorica) es nuestra organización sin ánimo de lucro dirigida por empleados, donde los equipos locales recaudan fondos y apoyan a colegas y comunidades cuando más importa. No solo hablamos de cultura: la construimos, la vivimos y seguimos mejorando la vida cada día. **Why Alorica?** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. **Lo que ofrecemos:** - Cobertura sanitaria, dental y de visión con opciones HSA - Tiempo libre remunerado - Opciones de pago flexibles: pago diario o semanal - Plan de jubilación 401(k) - Programas de desarrollo de liderazgo que realmente hacen crecer tu carrera - Cursos de acceso abierto a través de la Academia Alorica - Formación remunerada y reembolso de matrícula - Descuentos para empleados en alimentos, viajes, seguros, planes de telefonía, salud y bienestar, suministros para mascotas y más - Programa de asistencia al empleado para apoyo personal y profesional - Beneficios voluntarios adicionales para satisfacer tus necesidades individuales **Nuestros valores** **Audaz** - Desafiamos las convenciones y asumimos riesgos inteligentes **Implacable** - Entregamos resultados, cueste lo que cueste **Conectados** - Trabajamos como One Alorica porque juntos somos más fuertes **Cierto** : Aparecemos como nosotros mismos todos los días, ** Listo para unirte a nosotros?** Si buscas un lugar donde tu trabajo importe, tu voz sea escuchada y puedas construir una carrera de verdad, hablemos. ¡Solicita hoy! **Empleador de Igualdad de Oportunidades - Veteranos/Discapacitados** **AVISO** : La información anterior ha sido diseñada para indicar la naturaleza general y el nivel de trabajo realizado por los empleados en esta clasificación. \#AloricaJobs #CallCenter #CustomerServiceJobs **What We Offer:** - Health, dental, and vision coverage with HSA options - Paid time off - Flexible pay options: daily or weekly pay - 401(k) retirement plan - Leadership development programs that really grow your career - Open access courses through Alorica Academy - Paid training and tuition reimbursement - Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more - Employee assistance program for personal and professional support - Additional voluntary benefits to meet your individual needs **Our Values** **Bold** - We challenge conventions and take smart risks **Relentless** - We deliver results, no matter what it takes **Connected** - We work as One Alorica because we're stronger together **True** - We show up as our authentic selves, every single day **Ready to Join Us?** If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! **Equal Opportunity Employer - Veterans/Disabled** **DISCLAIMER** : The above information has been designed to indicate the general nature and level of work performed by employees in this classification. \#AloricaJobs #CallCenter #CustomerServiceJobs
    $25k-31k yearly est. 60d+ ago
  • Customer Service Representative 4

    Arizona Department of Administration 4.3company rating

    Customer support specialist job in Tucson, AZ

    DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona. CUSTOMER SERVICE REPRESENTATIVE 4 ***Open to Current ADOT Employees ONLY*** Job Location: COMMUNICATIONS 1360 S. STOCKER DR. TUCSON, AZ 85710 Posting Details: Salary: $40,207.02 Grade: 17 Closing Date: Job Summary: Under minimal supervision, perform senior level or lead customer service activities in the Call Center operations; managing the most complex customer service complaints, inquiries, and issues that may include specialized instruction, training or certification in specialized areas of expertise; train lower-level staff, and monitor and manage workflow within the unit, evaluating and recommending changes to work processes and procedures. May be required to travel. May serve as back up for supervisor. Job Duties: Specialize in identity document verification and advise other CSRs on procedure to issue credential to foreign applicants; perform second level approval/issue credential; utilize electronic verification systems/fraud detection tools to identify suspicious/fraudulent documents. Prepare incident reports for OIG of suspect documents and assist during an investigation. Examine, approve, reject or deny T&R applications and legal documents. Assure compliance and conformance to ARS and MVD Directives, rules, regulations, policies and procedures. Process approved applications. Return rejected or denied submissions for correction. Query, update and/or create records on various databases; examine operator/CDL license history; review data for outstanding citations or warrants; determine eligibility for license; inform customer of outstanding violations and recommend actions for correction; analyze historical records; evaluate for reinstatement rights. Knowledge, Skills & Abilities (KSAs): Knowledge of: • ARS Title 28 provisions and related directives, rules, regulations, policies and procedures pertaining to licensing of motor vehicle operators and titling and registration of motor vehicles. • Voter registration, selective service and organ donor registration. • Public and customer relations. • Fraudulent document recognition with successful completion of AAMVA Fraudulent Document Recognition Training, Arizona Version/Level I and Level II. • Proper incident reporting and investigation procedures. • Google Workspace. Skills in: • Active listening. • Critical thinking. • Reading comprehension. • Oral and written communication. • Problem resolution techniques, actively looking for ways to help people. • Data entry, retrieval and analysis skills. Ability to: • Proficient in the use of electronic verification systems and fraud detection equipment • Use tools to identify suspicious or fraudulent source documents • Various systems and administration of written driver tests. • Manage files and records. • Design forms and evaluation of customer satisfaction. Selective Preference(s): Experience as MVD Customer Service Representative. AAMVA Fraudulent Document Recognition Training. Completion of MAX Training. Pre-Employment Requirements: Valid driver's license. Background check required. As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
    $40.2k yearly 2d ago
  • Customer Service Representative and Dispatcher

    Yellowstone Local 3.9company rating

    Customer support specialist job in Tucson, AZ

    The Plumber Tucson TrustsYellowstone Local is proud to represent Al Coronado Plumbing, the trusted name in Tucson plumbing. Are you ready to be part of something bigger? Do you feel overlooked in your current role? At Al Coronado Plumbing, we're looking for a Customer Service Representative and Dispatcher to join our dedicated team and truly make an impact. If you're organized, thrive in fast-paced settings, and are ready to step into a role where your efforts are recognized, this could be the perfect opportunity for you. What's in it for You? Competitive Pay: $18 - $22 per hour starting, DOE Weekly Hours: 34 hours per week Opportunity to work with a high-performing and supportive team Set Schedule: Monday and Tuesday: 7 AM - 4 PM (in office) Monday and Tuesday: 4 PM - 8 PM (remote) Wednesday, Thursday, and Friday: 7 AM - 10 AM Why You'll Love It Here Over 40% of our team has been with us for five years or more Strong, values-driven culture built on honesty, respect, and teamwork 4.9-star rating on Google, a testament to both our customer service and employee satisfaction Open-door leadership and opportunities to grow your skills in the trades industry Your New Role As our Part-Time Customer Service Representative and Dispatcher based in Tucson, AZ, you'll be the vital link between our customers and our plumbing technicians. Your day-to-day responsibilities will include: Answering inbound customer calls and scheduling plumbing services efficiently Dispatching technicians to appropriate jobs based on skills and location Providing schedule confirmations, updates, and customer support Supporting management with administrative and clerical tasks Participating in an after-hours on-call rotation Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1-3 years of experience in dispatching and customer service 2 years of experience in administration or the home service industry High school diploma or equivalent Typing speed of at least 45 WPM and proficiency in Microsoft Office Excellent communication, organizational, and multitasking skills Ability to work in a fast-paced office setting and remain seated for extended periods Familiarity with DESCO software (a plus, not required) Al Coronado Plumbing is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
    $18-22 hourly 60d+ ago
  • Customer Service Specialist (CUSTO005799)

    RBC 4.9company rating

    Customer support specialist job in Tucson, AZ

    SARGENT AEROSPACE & DEFENSE Manage assigned customers and accounts to provide customer service and support, including contract compliance, RFQ's, quotes, order processing, order status, shipment processing, returns, and customer interface with Sales, Engineering, Operations, Quality, and Finance teams. Responsibilities: Ensure safety is the foundation of daily work through vigilance and accountability Excellent Customer service, organization skills, communication skills and relationship management for assigned accounts Order acknowledgement, processing, modifications, and maintenance (contract files) Contract / Order management, and resolution of directed changes, cancellations, terminations, and associated claims. Create and submit quotes to customers and field sales representatives. Conduct proposal reviews and coordinate customer responses via portal / email Strong interpersonal skills and ability to collaborate effectively in cross-functional teams (Engineering, Quality, Shipping, Purchasing, Sales) Troubleshoot and follow up on late customer deliveries including problem solving and reporting on recovery plans (milestone charts, etc.) Support Finance in the resolution of unresolved invoices. Ability to create and manage various Excel spreadsheets. Responsible for creating daily reports for leadership on a weekly basis. Experience with contract management systems including customer portals. Coordinate product returns, repairs, and warranty claims Must be a team player, self-starter, problem solver, and adaptable. Detail-oriented, well organized, and capable of thriving in fast paced environments. Conduct and manage customer calls and onsite visits as needed. Providing order report status and updates. Minimum Qualifications Associate's degree or Equivalent experience Experience, training, and demonstrated performance in the following areas: Sales and customer service Interpersonal skills (oral and written communication, integrity, teamwork, and respectful) Administrative Skills (organizational, time management, planning, problem solving) Experience Using MS Office, MS Excel, ERP Systems and customer portals Familiarity with sales and support with cross functional technical calls Must be a U.S. Citizen Attendance and punctuality at work are essential functions of this position. Preferred Qualifications Contracts administration and contracting including FAR, DFAR, NNPI, ITAR, Import/Export, ISO, SOX Experience as a Customer Service Specialist for the Aerospace and Defense Markets Bachelor's or better in General Business. Join the Sargent Legacy in Securing Our Future RBC Bearings Incorporated (NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings, components and essential systems for the industrial, defense and aerospace industries. Founded in 1919, the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design, testing and manufacturing capabilities for the diversified industrial, aerospace and defense markets. RBC currently has 56 facilities, of which 37 are manufacturing facilities in ten countries and the market capitalization is approximately $6.2 billion. In 2015, RBC acquired Sargent Aerospace and Defense. Founded in 1920, Sargent Aerospace & Defense leverages 100 years of expertise as a premier global supplier of precision engineered customized components that directly contributes to the safe operation of countless commercial and military aircraft, rotorcraft, submarines and land based vehicles. At Sargent, our mission is to secure our future by making the challenging a reality. We achieve this by delivering high quality products and services that meet customer requirements and exceed customer expectations through employee development, customer focus and continual improvement. Sargent's continuing investment in people, assets, technology, and process quality ensures excellence and is integral to the company's commitment to customers and their end-users. As we grow, we will continue to root our culture through our core values of Integrity, Respects & Values People, Customer Focus, Teamwork, Results Focus and Continual Improvement. Company Benefits Include: Competitive Compensation Bonus platforms Holidays/Vacation/Sick Time 401k Savings & Investment Plan Tuition Reimbursement Medical/Dental/Vision Plans HSA/FSA Life & Disability Insurance Accident/Hospital/Critical Care Plans Pet Insurance Gym & Rideshare Incentives Legal Insurance/Identity Theft Flexible Schedules 3 & 4-day work week ½ day Fridays Dedication to our core values. Our must haves… Integrity - We do the right thing the right way. Our ideal candidate is ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Key Skills & Abilities: is fair, credible, confidential, fiscally responsible and accountable for decisions and actions. Respects and Values People - We encourage and bring out the potential of others. Our ideal candidate embraces diversity, recognizes and supports the accomplishments, talents and development of others. Key Skills & Abilities: is committed to the building of strong relationships and creates an environment of trust and mutual respect. Customer Focus - We act with excellence in each and every interaction. Our ideal candidate builds strong internal/external customer relationships, and goes above and beyond to deliver high quality products and services on time, every time. Key Skills & Abilities: is responsive with strong customer service skills, product and job knowledge to provide excellent customer satisfaction. Teamwork - We are better together. Our ideal candidate is inclusive, engaged and collaborative, sharing information, ideas and experiences to accomplish goals, improve decision making and leverage capabilities. Key Skills & Abilities: is a dependable team player, demonstrated through attendance and punctuality, works well with others and has strong communication skills (both oral & written) to keep all stakeholders informed. Results Focus - We focus on the outcome, not the obstacle. Our ideal candidate must have a strong work ethic with a results/performance driven track record in a fast paced, changing and challenging environment. Key Skills & Abilities: is adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail. Continual Improvement - We encourage and drive innovation. Our ideal candidate must be naturally curious, passionate and never satisfied with the status quo. Key Skills & Abilities: is innovative and has a problem solving mindset that provides and implements CI ideas. EEO/AA/F/M/Vet/Disabled
    $29k-37k yearly est. 32d ago
  • Scheduling and Customer Support Coordinator

    Matlick Enterprises

    Customer support specialist job in Tucson, AZ

    Full-time Description United Fire is looking for a highly organized and customer-focused Scheduler and Customer Support Coordinator to join our team. This role is equally responsible for scheduling route technicians who perform fire safety equipment inspections and provide front-line customer service for our counter sales. Key Responsibilities: · Schedule and coordinate the daily routes of Fire Safety Technicians for inspections and service calls. · Optimize technician schedules to ensure efficiency and timely service. · Communicate with technicians to confirm schedules and job details. · Serve as the first point of contact for customers, both in person and over the phone. · Assist walk-in customers with fire extinguisher drop-offs and service requests. · Handle incoming and outgoing phone calls, addressing customer questions and service needs. · Maintain accurate records of customer interactions and service appointments. · Work closely with the service department team to resolve scheduling conflicts and improve service flow. · Educate and solicit customers on all products and services available by United Fire. Qualifications: · Proactive problem-solving abilities to address discrepancies. · Excellent organizational and time-management skills · Strong communication and interpersonal skills · Ability to multitask and work in a fast-paced environment · Professional and customer-focused mindset Physical Requirements: · Ability to regularly move and carry materials weighing up to 50 lbs. · Periods of sitting at a desk and working on a computer. · Ability to stand, walk, stoop, kneel, crouch, and sit. · Comfortable working within shop areas and warehouses, with exposure to noise, machinery, and warehouse activity. Benefits: · Health, Dental, Vision insurance offered. · Paid vacation, sick time, and 8 paid holidays · 401k Safe Harbor matching after one year of employment · Supplemental insurance offered. · Employee Discounts · Paid Maternity/Paternity leave after one year of employment Position Details: · Full time, non-exempt hourly · Monday to Friday, 8:00am to 5:00pm Requirements · High school diploma or equivalent required. · 2 + years of experience route service scheduling · 2 + years of experience in customer service · Strong computer skills, including proficiency with scheduling software · Strong data entry skills with a high level of accuracy. · Cash handling skills · Pre-employment drug screening and background check required.
    $30k-45k yearly est. 60d+ ago
  • Customer Service Assitant

    Workoo Technologies

    Customer support specialist job in Tucson, AZ

    Our company are actually the only 100% union tag additional benefits business around the world. With a customer foundation that includes over 40,000 unions and also associations globally, our team have actually concentrated on providing both supplementary and irreversible advantages to tireless family members for over 60 years. Daily activities consist of Inbound and also outgoing calls, preparing consultations, performing discussions to participants of unions that request our perks, fundamental pc understanding, finishing the needed documentation, quality control, as well as management advancement. Qualifications: Really good spoken communication skills Have excellent consumer association as well as interaction abilities Upbeat & favorable perspective along with great power Interacts properly with individuals and also groups Maintains really good customer relationships Customer Support and/or Consumer Purchases experience chosen Interacts successfully along with all amounts of administration and employees Team player Legitimately licensed to operate in the USA/Canada/United Kingdom Perks: Total Perks 100% distant job Flexible work routine with choice to work coming from property Weekly wages and performance-based regular monthly bonus offers Opportunity to get a totally free vacation for you and a guest to the Bahamas, Cancun, Sin City, as well as other interesting locations for an annual business convention
    $28k-36k yearly est. 60d+ ago
  • Military Spouse Opportunity: Retail Customer Service Account Specialist I

    JPMC

    Customer support specialist job in Tucson, AZ

    At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Specialist I in Account Service within the Customer Service Team at JPMorganChase, you will be the first point of contact for our clients, providing exceptional customer service for various financial products. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor. This role is part of our commitment to supporting military families through our partnership with the Department of Defense. By focusing on military spouses, we aim to provide meaningful career opportunities to a community that often faces unique employment challenges due to frequent relocations and the demands of military life. This requirement aligns with the objectives of The Department of Defense Military Spouse Employment Partnership (MSEP) and the Spouse Education and Career Opportunities Program (SECO). MSEP connects military spouses with hundreds of partner employers who have committed to recruit, hire and promote and retain military spouses, and SECO provides education and career guidance to military spouses worldwide, and offers comprehensive resources and tools for all stages of their career progression. Our focus is on contributing positively to this community and fulfilling the Department of Defense's mission. Job responsibilities Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products Utilizes customer service expertise to interpret needs and deliver continuous insights Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience Excels both independently and collaboratively, driving team success and achieving goals Follows all regulatory and departmental practices and procedures diligently Takes ownership of each customer interaction while treating them with respect and responding with empathy Required qualifications, capabilities, and skills Must be a spouse of a currently serving member of the U.S. Army, Marine Corps, Navy, Air Force, or Space Force, including active, reserve, and National Guard components. Reside approximately within a 90-mile radius of the JPMC Center in the following address: 1818 S. 6 th Avenue, Tucson AZ 85713 Communication, information gathering, and decision-making skills Customer interaction and support skills with at least 1 year of experience in phone or face-to-face settings, while being able to multitask with computer systems and work accurately Ability to manage complex customer interactions using empathy, composure, and sound judgment Ability to adjust to new situations and effectively navigate different cultural contexts and workplace environments Adaptability and efficiency in fast-paced, dynamic, and results-driven environments Ability to solve problems and effectively present and explain solutions Ability to learn products and systems quickly, embrace challenges as opportunities, and actively seek feedback to improve performance and achieve goals Proficient computer literacy skills, with experience in using technology to solve problems and communicate in a professional setting High school diploma or GED required Preferred qualifications, capabilities, and skills Developing ability to use data to understand issues and opportunities Developing skills in using AI technology for automation and prompt writing Work Schedule Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends. This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
    $28k-36k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Rain Bird Corporation 4.8company rating

    Customer support specialist job in Tucson, AZ

    We're looking for a detail driven, proactive Customer Service Specialist to support Rain Bird's U.S. and international distributor and retailer network. This is a dynamic role that blends customer service, sales and marketing support, ERP administration, international logistics coordination, and data analysis. If you enjoy solving complex problems, collaborating across departments, and learning new systems and processes, this role offers strong development potential including future opportunities in Product Management, IT, Sales, or related functions. Responsibilities RESPONSIBILITIES MAY INCLUDE: Customer & Sales Support Deliver exceptional customer service to domestic and international partners Partner with Marketing, Sales, Supply Chain, and other internal teams to advocate for customer needs International Logistics Coordinate international shipping requirements with distribution centers Prepare and apply country-specific documentation (commercial invoices, shipper's letters of instruction, export controls, certificates of origin, trade agreements such as USMCA, etc.) Review international letters of credit for viability and risk mitigation Support export traffic management, including freight routing, consolidation, documentation, and communication with brokers and carriers ERP & Systems Administration Manage all system setup related to order-to-payment processes in the ERP Lead or support complex order entry, billing processes, and system improvement projects Reporting & Data Analysis Use expert level Microsoft Excel skills to refine data, build reports, and support business decisions Conduct data mining, analysis, queries for pricing, and business intelligence reporting Cross-Functional Projects Lead or contribute to special projects across customer service and operations Cross-train and occasionally serve as backup for other customer support areas Apply excellent judgment in ambiguous situations and take initiative to resolve issues Qualifications Minimum Qualifications: 2-3 years' experience in one or more areas: customer service, order processing, MIS, supply chain, accounting/bookkeeping, internal/field sales, ERP systems, or entry-level product marketing Bachelor's degree in Marketing, Business, MIS, or related field strongly preferred Strong written and verbal communication skills Highly organized, able to manage multiple priorities effectively Self-starter with strong problem-solving abilities DESIRED QUALIFICATIONS: Master's degree in Marketing, Business, MIS, or related field 3-5 years of international logistics experience Knowledge of irrigation products or related industries Experience working collaboratively in team environments; leadership experience a plus Rain Bird is an equal opportunity employer.
    $27k-34k yearly est. Auto-Apply 32d ago
  • Medical Billing Hospital Denials Specialist

    TTF Search and Staffing

    Customer support specialist job in Tucson, AZ

    Job DescriptionTTF is recruiting for a Hospital Denial Specialist for a well-respected hospital system located in Tucson, AZ. This position is a remote opportunity for those living in the state of Arizona. Duties for this position include reviewing insurance denials, working with insurance companies to resolve outstanding balances, verifying patient demographics, and analyzing trends to maximize revenue. Resolves problems and demonstrates complete understanding of payor and/or patient requirements to ensure timely and accurate payment. Qualified candidates will have 3+ years of experience in healthcare revenue cycle and a track record of success. For consideration, please send your resume to Chelle at cbodnar@ttfrecruit.com. We place candidates in the PFS field with the following specialties and titles: Hospital Collector, Commercial, Government, Managed Care, Billing Representative, Medical Biller, AHCCCS, Medicare, Medicaid, Medical Claims, Follow-Up Rep, Medical Collections Representative, Medical Collector, Medical Reimbursement Specialist, Patient Account Rep, Patient Financial Representative, Rev Cycle Management, Reimbursement Representative, Reimbursement Specialist, Claims Processing, Payment Poster, and Claims Processor. TTF never charges a fee to candidates and all conversations are kept confidential. We would like to be your career consultant and look forward to working with you. #IND1
    $31k-44k yearly est. 10d ago
  • Sales Support, Coronary Clinical Specialist - Image Guided Therapy Devices (Phoenix East/Tucson)

    Philips 4.7company rating

    Customer support specialist job in Tucson, AZ

    Sales Support, Clinical Specialist - Coronary - Image Guided Therapy Devices (Phoenix East/Tucson) We are the industry leader in image-guided therapy, helping to improve treatment for every patient. Working together to realize this vision, we can save and improve lives and reduce the total cost of care by making therapy more efficient, more appropriate, and more personalized! Your role: * Supports Territory Manager(s) and the Regional Sales Manager with sales activities that include procedure coverage, uncovering new opportunities for IGTD product penetration into assigned territory, and maintaining existing customers. * Works independently to achieve business objectives and sales metrics set forth by the Philips IGTD division. * Builds solid customer relations by interfacing directly with customers including hospital physicians, catheter laboratory, operating room personnel and business office staff, training/education, research, and supporting equipment and software. * Interfaces with Marketing, R&D and other internal groups to quantify needs and to provide intelligence to management on competitive products and company product enhancements * Provides ongoing support for company-sponsored clinical/marketing trials and registries You're the right fit if: * You've acquired 3+ years direct experience in a hospital/medical setting * Your skills include a license as a Cardiovascular Radiologic Technologist (CRT), Cardiovascular Technologist (CVT), or Registered Nurse (RN) or CVIS, RCIS * You have a High School diploma required; Bachelor's degree is a plus * You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Sales position. * You have strong communication, customer service, training, and motivational skills. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations. This is a Field based role. Must be willing to travel. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. * Learn more about our culture. Philips Transparency Details Total Target Earnings is composed of base salary + target incentive. At 85% to 120% performance achievement, the Target Earning potential is $121,750 - $174,000 annually, plus company fleet/car. Total compensation may be higher or lower dependent upon individual performance. Target Earnings pay is only one component of the Philips Total Rewards compensation package, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Phoenix East/Tucson. #LI-PH1 #LI-Field This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
    $54k-81k yearly est. Auto-Apply 9d ago
  • Wealth Management Client Associate (FP)

    Bank of America Corporation 4.7company rating

    Customer support specialist job in Tucson, AZ

    Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy. Responsibilities: * Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings * Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests * Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk * Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA * Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Skills: * Account Management * Client Management * Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client Solutions Advisory * Pipeline Management * Prioritization * Administrative Services * Emotional Intelligence * Referral Identification * Written Communications * Bilingual Spanish Preferred Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 37.5
    $35k-42k yearly est. 15d ago
  • Temporary Solution Specialist

    Tucson Federal Credit Union 3.8company rating

    Customer support specialist job in Tucson, AZ

    JOB TITLE: Solutions Specialist REPORTS TO: Solutions Manager SUPERVISES: None EXEMPTION STATUS: Non-exempt DURATION OF TEMPORARY EMPLOYMENT: 90 days STARTING HOURLY RATE: $21.00 **This position is temporary and the duration of the temporary employment will be 90 days from the applicants start date** PRIMARY FUNCTION: Protect the assets of the credit union by building professional relationships with past due members to facilitate the prompt collection of delinquent accounts. Prepare necessary documentation and/or initiate legal actions that maximize recoveries. ESSENTIAL FUNCTIONS: The timely collection and follow-up of delinquent accounts to mitigate losses. Adhere to the Fair Debt Collection Practices Act and Bankruptcy regulations. Provide first line of support by answering collection related questions from frontline staff and members. Thoroughly analyze each situation and offer solutions when applicable to help mitigate continued loss risk. Locate and secure collateral in a timely and lawful manner. Follow establish delinquent account collection guidelines. Document all actions taken on delinquent accounts by documenting the collection system in clear, thorough, and concise manner. Respond to specific requests from the Solution Coordinator Supervisor, Director of Lending & Solutions and the VP of Lending & Solutions. Strict adherence to TFCU's attendance and punctuality policy. OTHER DUTIES/RESPONSIBILITIES: Make verbal or written contact with members who have delinquent accounts; analyze information to determine appropriate course of action to maximize recovery. Conduct full account research to identify accounts delinquent due to accounting errors including but not limited to administrative errors, posting errors, and payroll problems; take corrective action as needed. Prepare any payments received for appropriate account credit or posting. Transfer funds to delinquent loans as needed and allowed. Monitor accounts for level of deficiency and follow established procedures; issue final demand letter, skip trace vehicle, and initiate repossession orders as authorized by Solution Coordinator Supervisor. In conjunction with the Solution Coordinator Supervisor, review accounts to be recommended for charge-off, repossession, or referral to attorney; keep Solution Coordinator Supervisor and Director of Lending and Solutions informed of difficult or unusual accounts. Initiate coverage from credit union's carrier (CPI) if needed; monitor skip trace initiated by insurance company for any missing vehicles. Adhere to account security and privacy regulations when determining release of information to third parties such as outside collections agencies, attorneys, etc. Continually monitor current accounts with past due tendencies to ensure payment is received in a timely manner. Perform other related duties as required or needed. KNOWLEDGE, SKILLS AND ABILITIES: A basic knowledge of consumer and commercial lending. A working knowledge of collection practices such as skip tracing and repossession. Ability to maintain confidentiality. A familiarity with the Bankruptcy Code. A working knowledge of credit union operations, policies, and procedures. Outstanding negotiation, communication, and listening skills. Strong analytical skills, conflict resolution skills and problem-solving skills. EDUCATION AND EXPERIENCE: Level 1 - Specialist Experience: Requires 1 year of collections-related experience, with a focus on mid-stage delinquency. Education/Training: A high school diploma or GED is preferred. Must have a beginning level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses basic knowledge of consumer and commercial collections and general lending. Courses: Must complete BVS courses 801, 116, and 180 upon entry into the position. Level 2 - Generalist Experience: Requires 3 years of collections-related experience. This level involves working with later-stage delinquency, including skip tracing, door knocks, repossessions, and charge-offs. Education/Training: A high school diploma or GED is preferred. Requires an intermediate level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses intermediate knowledge of consumer and commercial collections and lending. Also needs general knowledge of mortgage loans and delinquent taxes. Courses: Must complete BVS courses 355, 351, 429, and 352. An additional two courses will be determined by the Director of Lending and Collections and the Solution Coordinator Supervisor. These must be completed within 120 days for external hires or before advancing to this level for internal employees. Level 3 - Expert Experience: Requires 6 years of collections-related experience. This level demands expertise in later-stage delinquency, including repossessions, charge-offs, and foreclosures. Education/Training: A high school diploma or GED is preferred. Requires an intermediate level of training in Microsoft Word, Excel, and Outlook. Knowledge: Possesses expert knowledge of mortgage loans and delinquent taxes, and intermediate knowledge of consumer and commercial collections and lending. Has a high-level ability to de-escalate and resolve member situations. Courses: Must complete BVS courses 355, 351, 429, and 352. An additional four courses will be determined by the Director of Lending and Collections and the Solution Coordinator Supervisor. These must be completed within 180 days for external hires or before advancing to this level for internal employees. Additional Responsibility: Can serve as a backup to the Solution Coordinator Supervisor. Note: Advancement to any level within this job family requires a management recommendation. Qualifications: Knowledge of consumer lending regarding loan documents and the collection of accounts. Knowledge of credit union operations, policies, and procedures. Knowledge of the Microsoft Office Suite products, specifically Outlook, Word, Excel and Power Point. Basic writing and math skills (adding, subtracting, multiplying, dividing). Ability to speak using proper grammar to effectively communicate and convey business principles to members. Physical Demands: Sit, stand, walk and bend: While performing the duties of this job, this position is regularly required to sit, stand and walk about inside the Corporate Office. Use of hands/fingers: To operate a computer, keyboard, mouse and other office machinery such as but not limited to; a calculator, copy machine and printer. Additionally, this position is frequently required to sit and reach with hands and arms. Speech/hearing: This position frequently communicates via phone and in person. Must be able to talk to/hear members and staff. s are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, and working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about the value of the job. This job description does not create or constitute the terms of a contract of employment, commitment, or guarantee of employment; TFCU is an "employment at will employer.”
    $21 hourly 8d ago
  • Customer Service Representative

    Afni 4.1company rating

    Customer support specialist job in Tucson, AZ

    Career paths start at $17/hr plus bonuses (this includes an hourly base rate of $16.50 and an on-site differential of 50 cents an hour) with 40 hour work weeks. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We've been in business since 1936, so you can be sure the career you start today will still be here tomorrow. What do we offer? A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program. What can you expect from your work at Afni? This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. This position may also require upselling of items from time to time. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance. What do we expect from you as part of this team? You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail. How can you join the Afnimazing team? You can apply online here! What are the qualifications to be a Customer Service Representative at Afni? Six months of customer service experience Must be 18 years of age Must have GED or High School Diploma Must be legally permitted to work in the United States
    $16.5-17 hourly 5d ago
  • Scheduling and Customer Support Coordinator

    Matlick Enterprises Inc.

    Customer support specialist job in Tucson, AZ

    Job DescriptionDescription: United Fire is looking for a highly organized and customer-focused Scheduler and Customer Support Coordinator to join our team. This role is equally responsible for scheduling route technicians who perform fire safety equipment inspections and provide front-line customer service for our counter sales. Key Responsibilities: · Schedule and coordinate the daily routes of Fire Safety Technicians for inspections and service calls. · Optimize technician schedules to ensure efficiency and timely service. · Communicate with technicians to confirm schedules and job details. · Serve as the first point of contact for customers, both in person and over the phone. · Assist walk-in customers with fire extinguisher drop-offs and service requests. · Handle incoming and outgoing phone calls, addressing customer questions and service needs. · Maintain accurate records of customer interactions and service appointments. · Work closely with the service department team to resolve scheduling conflicts and improve service flow. · Educate and solicit customers on all products and services available by United Fire. Qualifications: · Proactive problem-solving abilities to address discrepancies. · Excellent organizational and time-management skills · Strong communication and interpersonal skills · Ability to multitask and work in a fast-paced environment · Professional and customer-focused mindset Physical Requirements: · Ability to regularly move and carry materials weighing up to 50 lbs. · Periods of sitting at a desk and working on a computer. · Ability to stand, walk, stoop, kneel, crouch, and sit. · Comfortable working within shop areas and warehouses, with exposure to noise, machinery, and warehouse activity. Benefits: · Health, Dental, Vision insurance offered. · Paid vacation, sick time, and 8 paid holidays · 401k Safe Harbor matching after one year of employment · Supplemental insurance offered. · Employee Discounts · Paid Maternity/Paternity leave after one year of employment Position Details: · Full time, non-exempt hourly · Monday to Friday, 8:00am to 5:00pm Requirements: · High school diploma or equivalent required. · 2 + years of experience route service scheduling · 2 + years of experience in customer service · Strong computer skills, including proficiency with scheduling software · Strong data entry skills with a high level of accuracy. · Cash handling skills · Pre-employment drug screening and background check required.
    $30k-45k yearly est. 9d ago
  • Customer Service Representative

    Fastsigns 4.1company rating

    Customer support specialist job in Tucson, AZ

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $0.16 - $0.22 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $27k-33k yearly est. Auto-Apply 60d+ ago
  • Wealth Management Client Associate (FP)

    Bank of America 4.7company rating

    Customer support specialist job in Tucson, AZ

    Tucson, Arizona **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (********************************************************************************************************** **:** Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Merrill, we empower you to bring your whole self to work. We value diversity in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different backgrounds and bring their unique perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and effective. **Job Description:** This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. **For internal employees; participation in a work from home posture does not make you ineligible to post, however, may require to meet the workplace excellence policy.** **Responsibilities:** + Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings + Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests + Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk + Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA + Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset **Skills:** + Account Management + Client Management + Customer and Client Focus + Issue Management + Oral Communications + Business Development + Client Solutions Advisory + Pipeline Management + Prioritization + Administrative Services + Emotional Intelligence + Referral Identification + Written Communications + Bilingual Spanish Preferred **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 37.5 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. View your **"Know your Rights (************************************************************************************** "** poster. **View the LA County Fair Chance Ordinance (************************************************************************************************** .** Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
    $35k-42k yearly est. 45d ago

Learn more about customer support specialist jobs

How much does a customer support specialist earn in Tucson, AZ?

The average customer support specialist in Tucson, AZ earns between $27,000 and $52,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.

Average customer support specialist salary in Tucson, AZ

$38,000
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