Customer support specialist jobs in Wyandotte, MI - 1,925 jobs

Are you an experienced Sr. Customer Service Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr. Customer Service Analyst to work at their company in Detroit, MI. Position Summary: The role is critical for supporting the program management team by acting as the primary interface in addressing various complaints and requests. Key responsibilities include: Primary Responsibilities/Accountabilities: Complaint/Escalation Handling Addressing all MPSC complaints and Executive Consumer Affairs web complaints (approximately 250 per year) Managing "I Can Help" requests Adhering to the required service level guidelines Serving as a real-time resource for the call center to resolve customer issues before they escalate into formal complaints. Supporting two separate call center companies. Reimbursement and Claims Processing Reviewing and processing over 2,500 reimbursement requests and 19,000 Greenbacks claims Currently, response times do not meet the desired average of 3 business days, often extending up to 30 days depending on volume and seasonality Quality Assurance and Training Monitoring over 80 call center FTEs for quality assurance during weekly call calibration sessions and providing feedback Ensuring adherence to proper HPP training guidelines Driving sales and retention efforts at the call center/Participating in weekly huddles Customer Feedback and Improvement Reviewing all Net Promoter Surveys Responding to NPS ticket complaint requests for callbacks (about 20 per week) Using Continuous Improvement (CI) to reduce complaints and improve customer satisfaction and Net Promoter scores Maintaining the customer journey map and tracking progress for improvements Reporting Creating reports for weekly/monthly General Manager meetings and/or Director/VP report-outs on performance metrics. Storm Duty may be required as part of an every third week rotation. Storm role is only required during the week on rotation and only if a storm is “called” where storm hours are required if a storm occurs at a level that requires Storm duty personnel (it is not very frequent). The only exception is if CAT Storm (Catastrophic Storm means when a threshold of over 100,000 customers are out of power and the length of time to restore could take up to 24 hours or more to restore. This CAT storm designation is defined by the Corporate storm team and will notify all storm duty participants when necessary. At that time all storm duty personnel are required to work storm role regardless if it is their storm week and also required regardless if it is a weekend, off hours, holiday etc.

*ONLY CANDIDATES RESIDING IN THE METRO-DETROIT AREA WILL BE CONSIDERED FOR ROLE** Jomar Valve, a manufacturer and distributor of innovative plumbing, industrial and HVAC components, is seeking a Customer Service Representative to support all of its divisions. The successful candidate would possess education and/or working knowledge of plumbing and HVAC systems. Responsibilities: Ability to work in fast-paced environment dealing with a heavy workload via phone and email with customers, sales reps, and end users Log all calls effectively and efficiently and follow up with customer inquiries to ensure ongoing customer satisfaction Manage time effectively, meet performance goals, and work cooperatively with other members of the team Accurately process customer transactions such as orders, quotes, etc. Determine customer needs and expectations in order to recommend specific products and solutions Provide accurate information regarding availability of in-stock items Outbound sales calls to maintain ongoing customer relations and obtain new customer sales Follow company policies and procedures Present a professional image at all times to customers and during scheduled shift Perform other duties as and when required Job Requirements: Bachelor's Degree in job related field preferred A minimum of 1-3 years experience in Customer Service and Sales Technical sales a plus Attention to detail and accuracy Outstanding interpersonal skills Good organizational skills Team Player Customer focused Computer efficient Jomar Valve is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Thank you for your interest, but we are not working with external recruiters or agencies for this role. Please refrain from reaching out regarding this position.

The hourly range for this position is $14.25 to $15.00. This position is also eligible for incentive pay based on performance. Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**: Paid time off, including vacation days, sick days, and holidays Medical, dental and vision insurance 401(k) plan with contribution matching *Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. **Benefits vary based on FT and PT employment status.

RMR Solutions, LLC is a leading producer and distributor of a wide variety of cleaning, disinfectant, and mold removal products for both residential and commercial customers. The team started with its' legendary mold and mildew remover products and has blossomed that success to include kitchen degreasers, marine stain remover, tub and tile cleaner, and botanical disinfectant, to name a few. RMR Solutions' product line is available for purchase at many big box retail stores and has an extensive product list through Amazon as well. The Customer Service Representative Position The Customer Service Representative provides exceptional customer service by answering inquiries, offering solutions, and providing explanations to RMR's current and potential customers. The Customer Service Representative has the unique opportunity to provide a lasting first impression by ensuring full customer satisfaction, providing information about products or services, taking orders, and processing returns and refunds. Preferred Experience, Skills & Abilities of the Customer Service Representative Position At least 2 years of experience in a Customer Service setting Strong business communication and presentation skills, both verbal and written Organizational skills, multitasking, and a strong self-motivation as a must! Knowledge in shipping and warehousing is preferred, but not required Compensation, Benefits & Structure of the Customer Service Representative Position This position includes a competitive pay structure, based on skills and experience, and a comprehensive benefit and retirement package. The position is based in the Brighton, MI office, with a working schedule of M-Th 9:00am-5:30pm, Friday 9:00am-5:00pm. The Recruitment Process for the Customer Service Representative Position The recruitment process will include a combination of phone screens, web and/or in-person interviews, a candidate personality assessment, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc. is designed to ensure that candidates are aligned with RMR Solutions' mission and core values. RMR Solutions, LLC is an Equal Opportunity Employer!

Activate is seeking a detail-oriented and experienced Customer Service Representative to support a client's private gifting website. Customers will access the site to choose from six complimentary gifts, and this role ensures they receive seamless support throughout the selection and fulfillment process. This position is fully dedicated to one program and requires strong communication skills, professionalism, and reliability. The initial assignment is approximately one month, with the possibility of extension based on performance and client needs. Key ResponsibilitiesCustomer Support Provide professional, friendly customer support via phone and live chat during business hours. Assist customers in navigating the private website and completing their gift selection. Follow all client-specific service guidelines and brand standards. Order & Data Management Update and maintain customer information within an internal dashboard. Track gift selections, shipments, and delivery status using ShipStation. Accurately document all customer interactions, questions, and resolutions. Inventory Management Monitor available inventory levels. Identify discrepancies or low-inventory notifications and escalate when appropriate. Program Support Manage fluctuating call and chat volumes during peak and slow periods. Support program accuracy and customer satisfaction by following detailed procedures consistently. Required Qualifications Previous customer service experience is required (phone and/or live chat). Experience using dashboards, order management systems, or similar platforms. Strong data entry skills and attention to detail. Excellent written and verbal communication. High reliability and consistency in meeting scheduled hours. Ability to follow defined procedures and maintain accuracy under varying activity levels. Tools & Systems Internal client dashboard (customer data & inventory management) Phone and live chat support system ShipStation for shipment and fulfillment tracking Standard computer workstation Work Environment Computer-based role with alternating periods of high and low activity. In-office position during all scheduled hours. Employment Term Training begins the third week of January. Program launches February 1. Seasonal role lasting approximately 1 month, with the potential to extend based on performance and business needs.

Team Lead | Hybrid | Detroit, MI | Contract to Hire Walker Healthforce is seeking a Team Lead with 3 years of experience in Detroit, MI. This is a 12- month contract to hire opportunity. CORE REQUIREMENTS: Three (3) years of customer service experience or contact center experience Two (2) years of demonstrated leadership ability Demonstrated leadership ability - 2yrs exp. min. with supervising, coordinating, directing, training, and monitoring staff activities Strong communication/ presentation skills, decision making, organizational, time management, change management, conflict resolution skills and analytical skills Experience monitoring and analyzing proficiency and quality data and efforts of employees. Bachelor's Degree required (need at least a minimum of 60 college credits) JOB RESPONSIBILITIES: Planning, coordinating, and supervising all administrative, operative and employee functions within assigned areas(s) to ensure an efficient and cost-effective area in accordance with departmental and corporate standards and objectives. Supervise, coordinate, direct and monitor staff activities to ensure prompt, courteous and accurate response to customers; ensure efficient and qualitative operation through effective planning, leading, controlling and organizing. Interface with diverse levels of internal and external personnel to develop and maintain effective rapport and to resolve issues and inquiries. Monitor and analyze proficiency and quality efforts subordinate personnel. WHAT WE OFFER: Competitive compensation package Weekly pay via Direct Deposit Medical, Dental & Vision available 401k options WHY WORK WITH WALKER? Access to our top ranked team of recruiting and placement specialists Continuous, one-on-one support from a dedicated engagement manager Professional resume development and interview preparation Contact our Recruiting Team today to experience the Walker Healthforce difference! ABOUT US: Walker Healthforce is known as the dominant force of performance, precision, expertise, and integrity in the healthcare consulting community! As a certified WMBE, we provide end-to-end healthcare IT and clinical solutions to hospitals, health systems, and payer organizations, including Fortune 100 firms nationwide. We are healthcare experts, we're custom not commodity and we've been exceeding expectations for nearly 20 years. Join forces with us to experience unparalleled results today! We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated professionals provide safe and efficient service to the United States, Canada, and Mexico. Our Growth is Creating Great Opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team! Central Transport, LLC, a leader in LTL (less-than-truckload) transportation for more than 80 years is currently seeking a Dedicated Customer Service Representative for our Corporate Office in Warren, MI. This client relations role is a critical position to maintain customer perception of our organization. Our representatives are provided with in depth training to provide continuous skill and internal career enhancement based on performance and work ethic. Job Details & Responsibilities: Build and strengthen relationships Provide a personalized customer experience Echo the message and tone of Sales, to maintain consistency with the customer Pro-active account monitoring and reporting In-depth analysis of customer concerns provided in a timely and effective manner End-to-end ownership, providing root cause analysis - driving resolution Communication to Sales on account health Communication to Sales supporting opportunities for growth Scorecard review/analysis (Where Applicable) The ideal candidate will possess the following: 2-3 years of LTL Customer Service experience Strong leadership qualities Excellent written and verbal communication skills Associate's Degree in a business related field is preferred, but is not required Excellent attendance and the ability to work the same shift each day Problem solving ability Strong attention to detail and sense of urgency Ability to maintain a professional demeanor Experience with Microsoft office (Outlook) and Excel, and willingness to learn company specific systems Base EDI knowledge is preferred, but not required Upbeat personality/positive outlook

Responsible for providing tariff classification support, coordinating logistics activities, and ensuring EXIM compliance for shipments across the United States, Mexico, and Canada. Supports cross -border operations, documentation accuracy, and communication with customs brokers and logistics partners. Key Responsibilities Classify products using HTSUS (US), HS (Canada), and HTS/TIGIE (Mexico). Support USMCA documentation and verify rules of origin. Coordinate cross -border logistics with freight forwarders, carriers, and customs brokers. Prepare/review import & export documents (Commercial Invoice, Packing List, BL/AWB, USMCA Certificate). Ensure compliance with CBP, CBSA, and Mexican Customs (SAT) regulations. Track shipments and provide timely updates to internal stakeholders. Assist in duty calculations and basic landed -cost analysis. Maintain tariff, logistics, and compliance records for audits. Requirements Bachelor's degree in Supply Chain, International Business, or related field. Knowledge of tariff classification, EXIM procedures, and North American customs processes. Familiarity with cross -border trade (US-Mexico-Canada). Good communication, documentation, and analytical skills. Experience with ERP systems and MS Excel.

Hybrid Schedule. Onsite Tuesday, Wednesday and Thursday. Remote Monday and Friday. Must be open to work M-F: 9am-6pm 8am-5pm or 7am-4pm Interview: In person interview Ideal candidate (Manager comments): Able to multitask Professional on the phone Able to limit distractions Previous customer service experience (phone or in person) Good computer skills PURPOSE OF THE JOB The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Corning. This position engages and collaborates with external customers and internal partners to make Corning the supplier of choice. The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors. This role is part of Customer Operations within the Supply Chain Team. JOB RESPONSIBILITIES Service our Customers Deliver consistent service to our customers Maximize every opportunity to sell to the customer Take proactive actions to meet customer needs and concerns creating win/win solutions Enter orders accurately Develop close relationships with our customers and understand what it takes to ensure their success Develop customer trust by consistently following through on actions and operating with integrity Leverage relationships to obtain outside-in market insights Leverage product training opportunities Operate in a Waste Free Environment Effectively use Lean Sigma methodology and tools (standard work) to support a waste free environment Identify and take action to eliminate non-value added activities within day to day operations Identify opportunities for, develop, maintain and execute Standard Work Understand and promote the use of customer tools and technology Live the Safety stand, adhere to the safety responsibilities Implement a personal safety action plan and review with leader Adhere to the Corning safety policies at all times JOB REQUIREMENTS MINIMUM QUALIFICATIONS: High school degree, Associates or Bachelors degree preferred EXPERIENCE: SAP experience desired Previous experience in an ever-changing, fast-paced customer service environment Previous experience creating solutions in the best interest of the company and the customer KNOWLEDGE, SKILLS & ABILITIES: Fluency in Microsoft Applications (Word, Excel, Outlook) Knowledge of building materials industry preferred Supply Chain knowledge Strong oral & written communication and listening skills Supportive and adaptive to a change management initiatives

Job Description Pets 'n' Things at 541 E. Michigan Ave. in Saline, Michigan is looking for a friendly, pet-loving customer service associate to join our team. Our ideal candidate is attentive, motivated, and engaged. We have a part-time position with 15-30 hours available with. Weekend availability is necessary. Responsibilities Greet customers and make them feel at home Answer any questions the customers may have Clean work area as needed to maintain a tidy work environment Provide daily care to the animals Qualifications Friendly attitude when dealing with guests and co-workers Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly concerns customers may have Good communication skills with customers Dog, cat, & exotic pet experience preferred, but not required We are looking forward to receiving your application! Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

The Customer support Rep opening is full-time based on an anticipated timetable of 35-40 hrs every week, Sunday- Saturday. Staff members are required to possess versatility to function some of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true time. Criterion training days are actually Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 full weeks. It might be actually required, given the business demand, to function occasional overtime. Major Responsibilities React to incoming telephone calls coming from our customers on problems associated with profit qualification questions as well as prescribed status queries Manual as well as teach customers on their prescription perks, use planning, formulary, costs as well as condition of purchases and also cases or questions Inquire necessary concerns as well as pay attention actively while chronicling called for details in personal computer devices Determine problems as well as interact services and also steps to consumers, drug stores and medical doctors along with prescribed orders and also reorders Make outgoing contact us to consumers on prescribed orders and repayment problems This part is actually just as challenging as well as worthwhile. You'll be actually contacted to research study facility concerns pertaining to member prescribed and also/ or even drug store perks across various databases which needs facility in personal computer navigating as well as toggling while with confidence as well as compassionately enlisting along with the caller. You'll be actually rewarded and recognized for your performance in a setting that will definitely test you and give you clear path on what it needs to do well in your job in addition to give advancement for other jobs you might be interested in JOB INTERVIEW METHODS-- Our interview process has been streamlined for your benefit! Your digital, documented job interview will certainly contain 5 concerns and final less than thirty minutes. So, please be express, clear, and also described. The moment a decision has been actually made after your interview, our experts will allow you recognize! Needed Accreditations High School Diploma Or Degree/ GED (or even much higher) OR comparable work adventure 1+ years of client service expertise to include providing solution over the phone Familiarity along with pc as well as Windows personal computer functions, that includes the potential to navigate and find out new as well as sophisticated computer body functions Basic knowledge of Microsoft Workplace Term (capability to open up and also browse a word document) as well as Microsoft Excel (potential to open up and also browse a spread sheet). Potential to function any one of our 8-hour work schedule routines during the course of our usual business hours of Sunday - Saturday 5:00 am actually - 11:00 pm local time in Pacific Standard Time OR Mountain Civil time relying on area. Preferred Credentials. Phone Center expertise. Client service knowledge. Expertise with Adult Knowing in virtual setting. Expertise partnering with Digital systems and devices. Web, Chat, email. Health and wellness Care/Insurance setting (familiarity along with clinical jargon, health plan documents, or advantage program layout). Community service, personality wellness, health condition avoidance, health promotion and also habits improvement (working with vulnerable populaces). Telecommuting Requirements. Needed to have a dedicated work area established that is divided coming from other residing locations as well as delivers details privacy. Ability to keep all company delicate papers safe and secure (if relevant). Have to reside in an area that can easily acquire a UnitedHealth Group permitted high-speed internet connection or even leverage an existing high-speed world wide web company. Have to have the capacity to link straight right into world wide web-- using challenging cord (either straight to cable box or router).

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team. We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now! POSITION OVERVIEW With the success of our revolutionary suite of Media Performance solutions that takes the guesswork out of planning, deploying, and optimizing automotive media, we are looking for a Client Specialist to help support our growth within the agency and ad-tech community. This role has current Hybrid Workplace flexibility, and candidates must be available to work in-person two to three days per week at an Urban Science office location. We are headquartered in Detroit, MI and additionally have flexibility to consider candidates local to Atlanta, Dallas (Plano), or Nashville (Franklin). URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. Essential Duties and Responsibilities * AdTech team operational and client account support. * Process and analyze usage reports from platform, agency and OEM contracts. * Support the development of a reporting repository for Media Performance projects. * Maintain Media Performance project data at the Solution, Platform, Brand, and Segment levels. * Coordinate with internal teams to ensure services are activated and running smoothly. * Act as main point of contact for questions or concerns from active clients and users. * Support Senior Engagement Managers and Head of Sales on day-to-day client needs, such as research. * Coordinate with internal teams to ensure services are activated and running smoothly. Qualifications - Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, abilities, and competencies required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: * Data Savvy: Requires a broad understanding of real-time analytics, and experience working with data to provide clear and insightful recommendations * Data management skills (SQL or Access is nice to have) Requires demonstrated knowledge of excel, ability to do pivot tables, macros, etc. * MS Office: Requires solid knowledge of MS Excel, Word, PowerPoint, Teams, and Outlook * Thought Leadership: Requires ability to apply Urban Science methodologies and new ideas to the client's mission critical problems to help them drive business * Experience being a process creator/innovator * Ability to ask relevant, thoughtful questions, take initiative, critical thinker * Communication skills: Strong written and verbal skill set required. Ability to communicate concisely and coordinate effectively with various levels of leadership, and across various teams/offices * Presentation skills: Ability to conduct professional presentations with various levels of leadership * Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way * Initiative: Requires the drive to go above and beyond to improve or enhance job results. Ability to work independently in assigned space * Time Management: Requires strong capability to prioritize competing demands, manage multiple concurrent tasks and run meetings on schedule * Project Management: Project management skills, including the ability to estimate work efforts, define work plans, monitor progress and report schedule variances and scope changes. Responsible and accountable to meet deadlines and deliver work as needed. Preferred: * Campaign analytics background * Account management background * Digital automotive marketing experience * Accounting, billing and reporting knowledge * Automotive media, Insertion Order, product/service usage reporting EDUCATION and/or EXPERIENCE: * Bachelor's degree in business, Marketing, etc. required; other degrees considered with demonstrated ability to apply advanced skill in quantitative analysis. * Minimum of 3 years related work experience required * Digital marketing/agency experience required WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond a traditional 40-hour workweek.

Job Description Join the Financial Services of America Team as a Client Services Representative! Are you looking for a dynamic role where your organizational skills and leadership make a real impact? At Financial Services of America, we've been recognized as a Top Workplace for 13 consecutive years, thanks to our commitment to fostering a supportive and rewarding environment for our team members. Position: Full-time Salary: $38,480 Location: On-site - Troy, MI Why Work With Us? Health Care Reimbursement: We care about your well-being, offering reimbursement to support your health and family needs. 401(k) Retirement Plan: Secure your future with our company-sponsored retirement savings plan. Positive, Team-Oriented Culture: Join a collaborative environment that values your contributions and encourages personal and professional growth. Direct Access to Leadership: Work closely with company leadership, ensuring guidance, mentorship, and clear communication of goals. Daily Training and Development: Refine your skills with regular coaching and learning opportunities tailored to your role. About the Role: As a Client Services Representative, you'll oversee daily operations to ensure the smooth functioning of our office and team, enabling exceptional client service and efficiency. This position combines leadership, organization, and client interaction to help maintain a positive and professional environment. Your Key Responsibilities: Manage office workflows, ensuring seamless operations and supporting team efficiency. Coordinate schedules, appointments, and meetings for team members and clients. Supervise office organization, including supplies, equipment, and workspace optimization. Prepare and maintain essential client and team documents, ensuring accuracy and confidentiality. Maintain and update CRM systems, ensuring accurate client and operational records. Act as the point of contact for vendors, clients, and team members to resolve issues promptly. Facilitate onboarding and training for new hires, ensuring alignment with company standards. Support financial advisors by organizing materials and logistics for client meetings. Collaborate with leadership to identify and implement process improvements. Foster a welcoming, professional environment for both clients and team members. What We're Looking For: Proven experience in office management, customer service, or administrative roles (preferred but not required). Exceptional organizational and multitasking abilities with attention to detail. Strong interpersonal and communication skills with a professional demeanor. Proficiency in Microsoft Office Suite and CRM systems. Self-motivated with the ability to lead and inspire a team. A proactive approach to problem-solving and process improvement. Our Core Values: We are guided by principles that define our approach to client and team success: World Class: Delivering extraordinary service and exceeding client expectations. Dedicated: Supporting your goals, career, and family. One Team, One Goal: Working together for the success of our clients and the company. Driven: Committed to continuous improvement and initiative. Great Attitude: Loving what you do and embracing growth and change. Why This Role Matters: As a Client Services Representative, you are the backbone of our team operations, ensuring everything runs smoothly for clients and staff alike. Your leadership and organizational skills will directly contribute to the success of our company and the satisfaction of our clients. Ready to Lead and Inspire? If you're detail-oriented, team-focused, and eager to make a difference in a dynamic environment, apply today! Together, we'll continue to build a legacy of excellence and help clients achieve their financial goals.

Rochester, Michigan OneStream Software LLC Benefits Offered Vision, Medical, Dental, Life, 401K Employment Type Full-Time ABOUT THE JOB Our company mission statement reads as follows, "Every customer will be a reference and a success with OneStream Software." At the center of this mission statement, are our Customer Success Representative (CSR). CSR's focus on customer relationship retention and optimization. Each CSR is responsible for multiple customer accounts; the number depending on such factors as the size of the customer or seniority of the CSR. The CSR will be responsible for day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. The CSR will have an in-depth understanding of each customer's overall business requirements and act as a consultant to determine how the various OneStream Marketplace solutions and features can meet their needs. The CSR will also partner with other OneStream teams on initiatives that address customer needs, product utilization, and improving departmental efficiency to help meet company goals. The CSR team is an integration of functions and activities of Marketing, Sales, Professional Services, Training, and Support. They are the primary point of contact for customers and must stay in close contact with the customer's evolving needs. Sometimes referred to as a Customer Advocate, the CSR gives voice to our customer's feedback, reviews and assesses their project progress, and offers recommendations based on results. CSR's ensure the highest level of customer satisfaction and return on investment while enhancing the customer experience. To be successful in this role, you must be passionate about customer success, flexible, and adaptive to change. RESPONSIBILITIES Manager Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts (demand generation, on-boarding and/or customer success focused). Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery. Drive close collaboration with implementation partner during the launch phase to facilitate successful handover to support. Attend key design review sessions, review project milestones, attend key project management sessions. Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline. Develop strong relationships with all key decision makers and influencers across each customer in your portfolio. Uncover and mitigate any risk that threatens each customer's growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls. Educate both new and established customers on general OneStream functionalities and best practices as well as new features as they become available. Collaborate effectively with the Sales organization to close incremental revenue and secure long-term renewals. Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance. Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve work performance and optimize customer success. Become an expert on OneStream product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points through adoption of new OneStream products and features. Our customers are fanatical about our service, product, and team. It is your responsibility to build and maintain that customer experience for all customers in your portfolio. Educate customers on any new XF MarketPlace solutions and material on OneStream Academy. Use customer management tools to track customer communication, issues and metrics. Technical Expertise: Champion customer enhancement requests by confirming the details and requirements of the enhancement and clearly articulating those details to the appropriate teams. Maintain thorough knowledge of OneStream product solutions, features, and target markets and keep up with continuous product releases by participating in formal and informal trainings. Work closely with product and engineering teams to ensure customer feedback is being incorporated into development decisions. Demonstrate a willingness to quickly learn new tools and applications, product solutions, rules and regulations and business best practices. Advance Internal Initiatives: Support initiatives that address customer needs, product utilization, and improving team efficiencies to help meet company goals. Collaborate with other internal teams such as Sales, Marketing, and Knowledge Management to provide subject matter expertise as new products and services are rolled out to customers. Provide feedback to Product Management and Engineering regarding customers' emerging or unmet product needs. Enhance team efficiencies through knowledge sharing activities, mentoring new hires and assisting other team members. QUALITIES OF A SUCCESSFUL CANDIDATE Formal Education and Certification Four-year college degree in fields such as (but not limited to) Accounting, Business, Finance, Information Systems, or CIS, or equivalent work experience Knowledge and Experience Two to three years of experience in the software industry. Demonstrated experience as successful Account Manager or Customer Success Representative supporting multiple customers and following up on all their needs. Demonstrated experience in identifying and mapping the customer org structure with ability to bridge turnover at any level of the organization. Personal, adaptable, and flexible with the ability to work successfully in a high-energy, fast paced, rapidly changing environment is necessary; must be able to multi-task and manage multiple projects, processes, programs, and procedures simultaneously while working under pressure to meet deadlines, organizational goals and initiatives. Extensive experience working in a team-oriented, collaborative environment. Ability to effectively operate independently or in a team environment. Ability to present ideas in business-friendly and user-friendly language. Outstanding MS Office skills, specifically with Excel. Personal Attributes Strong leadership skills. Excellent interpersonal and communication skills. Exceptional listening skills. Strong organizational and planning skills. Highly self-motivated and directed. Keen attention to detail. Proven analytical, evaluative, and problem-solving abilities. Exceptional customer service orientation. Able to exercise independent judgment and problem-solve. High stress tolerance. OneStream Software is an Equal Opportunity Employer.

Client Success Specialist for SaaS Start-Up Company | On-Site in Clinton Twp We are looking for a detail-oriented Client Success Specialist to support our rapidly growing client base. This role will help reduce workload for our internal leaders by taking ownership of onboarding and training agents and their staff on our client's systems and processes. The ideal candidate will have strong teaching or training experience (retired educators welcome), excellent communication skills, and the ability to confidently guide agents through technical and process-based learning sessions in a professional, client-facing environment. Key Responsibilities ● Ensure agents and staff understand workflows and can confidently use the system: Onboarding Sessions (Approx. 30 minutes per client) ● Conduct onboarding sessions via Microsoft Teams to set up new B File accounts. ● Collect and input clients' scheduling links (Microsoft Bookings or Calendly) into their B File account. ● Guide clients through updates or changes to their scheduling links as needed. Training Sessions (Approx. 1 hour per client) ● Deliver comprehensive training covering: ●Overview of B File's platform and features. ● Step-by-step walkthrough of the Risk Assessment Calculator (screen share). ● Introduction to calling services. One-Off Training Sessions (Approx. 30 minutes) ● Provide refresher training for agents and their staff. ● Deliver tailored training for individuals or small groups to address specific needs or reinforce skills. ● Adapt delivery style depending on the audience to maintain credibility and engagement. General Responsibilities ● Maintain professionalism and presentability on camera during Teams sessions. ● Establish credibility quickly with experienced, assertive agents by being confident, well-prepared, and fluent with material. ● Track completed onboarding and training sessions, providing feedback and insights to leadership for continuous improvement. ● Work closely with Jamie and the leadership team to ensure training content is accurate, consistent, and effective. Requirements ● Education/Experience: Background in teaching, training, coaching, or adult education strongly preferred. Insurance or call center experience is a big plus. ● Technical Skills: Proficiency with Microsoft Teams and related software tools. Strong computer skills, including the ability to navigate scheduling platforms (Microsoft Bookings, Calendly). Ability to learn and confidently teach B File tools and calculators. ● Soft Skills: Clear, professional verbal and written communication. Strong vocabulary and ability to present confidently to experienced professionals. Highly presentable and professional demeanor in client-facing interactions. Adaptability to different audiences and comfort handling assertive participants. ● Work Schedule & Environment Full-time role; schedule will include both traditional 9-5 shifts and later shifts (e.g., 11-7) to provide coverage for agents in different time zones (West Coast, Alaska). Two 15-minute breaks and one paid 1-hour lunch daily. Onsite role with consistent presence required.

Job Description Enthusiastic and dedicated professional with primary focus on providing potential and existing customers with exceptional services that enhance our customer experience including identifying customer needs, respond to customer queries, and collaborate with internal departments. Responsibilities include, but are not limited to: • Meet or exceed individual sales activity & production goals. • Tracking customer experience across online and offline channels, devices and touchpoints. • Continue our consultative sales process & client experience initiatives throughout the entire client lifecycle. • Identifying customer needs and taking proactive steps to maintain positive experiences and outcomes. • Responding to customer queries in a timely and effective manner via phone, email, social media or chat applications. • Keeping informed of industry trends. Essential Functions: • Regularly required to reach with hands and arms, talk or hear, stand, walk and sit for long periods of time. • Working conditions are normal for an office environment and include operating a motor vehicle in a safe manner while attending meetings and events as required. • Ability to communicate professionally at all levels and work independently as needed. • Able to read, comprehend information and ideas and convey information effectively. • Requires skills that encompass basic, social, complex problem-solving, and proficient with desktop computer applications including internet, presentations and word processing. • Pass pre-employment screening and background checks. Requirements include: Associates degree or at least 2 years' experience in a customer service support role. • Extensive experience in gathering and interpreting customer experience information. • Solid knowledge of online customer engagement platform channels. • Exceptional interpersonal skills and a client-centered approach. • Great organizational and time management abilities including a healthy work/life balance. • Superb communication, collaboration and forward looking perspective and attitude. • Adaptability and ability to embrace change as company processes, strategies and technologies evolve. • Advanced task management and organizational skills with primary focus on exceeding customer expectations.

About us Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life. What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees. To learn more, visit our We Care page. Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within. Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more. What we Value “WE CARE”: We Win as a team and are dedicated to ensuring and applauding each other's success. We Encourage creativity, innovation and smart risk-taking. We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them. We Act with integrity, transparency, candor, and respect. We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture. We Embrace community by bringing positive change to those we live and work in. Who You Are: Driven to create, build and cultivate relationships with customers and the community with a focus on prospecting and establishing a strong clientele from existing and new customers. Possesses a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives working in a team environment. Able to work cooperatively in a diverse work environment Passionate about selling and seeks organized and thoughtful ways to drive new traffic into the store. Possess excellent written and verbal communication skills and a high level of integrity. Demonstrates strong planning and organizational skills to proactively contact clientele with the intent to sell in a way that is relevant, timely and meaningful for her. Professional, assertive, and friendly with the ability to make decisions independently. Possess the technological aptitude to navigate POS/computer/iPad/handheld systems. Have open availability of 20 - 29 hours per week Able to work a flexible schedule based on the needs of the business including evenings, weekends, and holidays. Comfortable climbing ladders, moving around regularly, and standing for extended periods of time. Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs. What You'll Do: Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc. Plan and prioritize tasks and responsibilities to meet the needs of the customer and business. Seek to understand customer needs & wants with curiosity and confidence through intentional conversation. Share current products and fashion trends with customers to appropriately wardrobe, inspire and build trust. Actively participate in community/store activities and events that promote the Talbots Brand. Professionally represent the brand image. Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change. Location: Store 00055 Twelve Oaks MI-Novi,MI 48377Position Type:Regular/Part time Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact my ***************************. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

Why us? Shinola Hotel is seeking a Reservation Agent to create timeless memories and quality experiences for guests and associates alike. The world's first Shinola Hotel is Detroit's new living room. What started as a watch company has transformed into a luxury brand that creates a lasting impact on visitors and locals alike, with products and services uniquely their own. Born in Detroit, the Shinola team has an unwavering commitment to build upon the city's history and create thoughtfully designed spaces and experiences. Come join the team at Shinola Detroit and experience the artful hospitality this boutique hotel has to offer. As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences. We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us! Job Overview Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership. Responsibilities Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation. Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the hotel and its services in order to capture customers and increase revenues. Operates reservations system by entering and accessing data in order to provide callers with accurate information. Duties will include manual and computerized skills and completion of daily checklist functions. Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing. Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction. Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries. Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues. Maintains a friendly, cheerful and courteous demeanor at all times. Manages resources including franchise systems, yield systems and tracking systems. Answering all hotel calls acting as a hotel operator. Required to have flexible availability working between 7am to 11pm for either AM, MID and PM shifts on a rotation basis as needed. Qualifications Education/Formal Training High school diploma or equivalent. Experience No previous experience required. Knowledge/Skills Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ability to read small details on computer screen, detailed computer printouts and written communications. Must be able to use computer key board and handle written material. Must have ability to communicate and to follow written or verbal instruction. Benefits Medical, dental, & vision insurance Eligible to participate in the Company's 401(k) program with employer matching Health savings and flexible spending accounts Basic Life and AD&D insurance Employee Assistance Program Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Job Description Marketing Team Representatives Great part-time job for students or anyone needing a flexible schedule. Full time positions are available. Working from 4:30 PM - 8:30 PM Monday - Thursday Saturday 9 AM - 2 PM Why Weed Man? Earn up to $15.00 per hour Comprehensive paid training Working outdoors with friends Referral of up to $200 for referring friend or family member Working in a team environment - always with a supervisor Valuable work experience Customer Outreach Representative Job Duties Offer free, no obligation quotes to homeowners in the southeast Michigan area Meeting performance expectations in the field Providing accurate information to homeowner Knowledge, Experience, and Other Requirements Must be 16 years or older Ability to be trained on a basic understanding of standard fertilization practices Good communication skills Ability to be on feet for 3 to 5 hours daily