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Customer support specialist jobs in Yucaipa, CA - 1,453 jobs
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Pharmacy Services Specialist (Clinical Programs - Stars)
Caloptima
Customer support specialist job in Orange, CA
Pharmacy Services Specialist (Clinical Programs ‐ Stars) CalOptima Join Us in this Amazing Opportunity The Team You'll Join We are a mission driven community‐based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all. More About the Opportunity We are hoping you will join us as a Pharmacy Services Specialist (Clinical Programs ‐ Stars) and help shape the future of healthcare where you'll be an integral part of our Pharmacy Management team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners and local stakeholders. This position has been approved to be Full Telework. If telework is approved, you are required to work within the State of California only and if Partial Telework, also come in to the Main Office in Orange, CA, at least two (2) days per week minimum. You will utilize specialized pharmacy knowledge and expertise to assist participating pharmacies, members, providers, CalOptima Health departments, health networks and other entities in assuring the efficient, timely and effective provision of pharmaceutical products and services to CalOptima Health members. You will interact with other department staff throughout the organization, as well as external contacts daily. You will be responsible for ongoing public contacts including, but are not limited to, members, individual pharmacies, member advocates, family members, health networks, Public Guardian's Office, Regional Center and other agencies. Together, we are building a stronger, more equitable health system. Your Contributions To the Team: 85% ‐ Program Support Participates in a mission‐driven culture of high‐quality performance, with a member focus on customer service, consistency, dignity and accountability. Conducts outbound calls to members, pharmacies, and providers in an effort to improve Star measure performance for medication adherence and other Star programs as needed. Using a pharmacy computer program, retrieves drug‐specific technical data and information necessary for the completion of departmental and interdepartmental pharmacy‐related functions and operations. Assists with resolution of provider and member pharmacy issues requiring specialized technical and professional knowledge and expertise, including pharmacy authorizations. Supports the department with claims disputes between providing pharmacies, the pharmacy claims administrator, CalOptima Health Claims Department and other entities as necessary. Interprets and articulates Pharmacy Management program policies and procedures to pharmacy providers, other providers, other CalOptima Health staff, external agencies and others as required. Assists in the processing of pharmaceutical prior authorization and appeals requests as per the CalOptima Health Prior Authorization Guidelines as needed. Establishes and maintains key contacts both internally and externally to assure appropriate coordination and provision of pharmacy services to CalOptima Health Members. Accepts referrals from Member Services and work in conjunction with employees from this department to resolve all pharmacy‐related member complaints, including those related to the pharmacy authorization process. Assists pharmacies and health plans in resolving member‐specific pharmacy services access issues, removing barriers to access to pharmaceutical services. Identifies pharmacy‐related resources and recommend new procedures, processes or activities that help assure the efficient provision of pharmacy services to members. 10% ‐ Administrative Support Assists the team in carrying out department responsibilities and collaborates with others to support short‐ and long‐term goals/priorities for the department. Maintains documentation of the Stars adherence program and other Stars program outreach according to the internal guidelines. 5% ‐ Completes other projects and duties as assigned. Do You Have What the Role Requires? High School diploma or equivalent PLUS 1 year of experience as a pharmacy technician required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying. You'll Stand Out More If You Possess the Following: Associate degree in a health‐related field. Pharmacy Technician Certification Board (PTCB). Bilingual in English and in one of CalOptima Health's defined threshold languages (Arabic, Chinese, Farsi, Korean, Russian, Spanish, Vietnamese). What the Regulatory Agencies Need You to Possess? A current, valid, unrestricted California Pharmacy Technician license required. Your Knowledge & Abilities to Bring to this Role: Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds. Work independently and exercise sound judgment. Communicate clearly and concisely, both orally and in writing. Work a flexible schedule; available to participate in evening and weekend events. Organize, be analytical, problem‐solve and possess project management skills. Work in a fast‐paced environment and in an efficient manner. Manage multiple projects and identify opportunities for internal and external collaboration. Motivate and lead multi‐program teams and external committees/coalitions. Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment. Your Physical Requirements (With or Without Accommodations): Ability to visually read information from computer screens, forms and other printed materials and information. Ability to speak (enunciate) clearly in conversation and general communication. Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face‐to‐face interactions. Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting. Lifting and moving objects, patients and/or equipment 10 to 25 pounds Ways We Are Here For You You'll enjoy competitive compensation for this role. Our current hiring range is: Pay Grade: 301 ‐ $47,840 ‐ $64,584 ($23.00 ‐ $31.0500).$47.8k-64.6k yearly 1d agoClient Services Representative
Venbrook
Customer support specialist job in Irvine, CA
JOB TITLE: Client Services Representative (CSR) - Employee Benefits DEPARTMENT: Employee Benefits CLASSIFICATION: Non-Exempt LANGUAGE REQUIREMENT: Bilingual English and Spanish COMPENSATION: Hourly wage: $28.85 - $33.65 Based on experience COMPANY OVERVIEW: Venbrook is a privately held insurance brokerage and risk management firm providing tailored solutions across employee benefits, property and casualty, and specialty lines. Our teams support clients through direct service, accountability, and clear communication. Our culture emphasizes ownership, collaboration, and trust. We offer a comprehensive benefits package: 401k with employer match Medical, dental, vision, life, and disability insurance Paid Time Off Paid holidays Paid sick leave Professional development opportunities Flexible work arrangements JOB SUMMARY: The Client Services Representative supports employees and HR contacts with day-to-day benefit inquiries. You operate in a high-volume, member-facing environment. You resolve routine issues and escalate complex matters following defined guidelines. Your work supports a consistent member experience and reduces service interruptions for Account Management teams. DUTIES/RESPONSIBILITIES: Employee and Member Support Serve as the primary contact for benefit inquiries via phone and email Explain coverage, eligibility, and benefit usage in clear terms Guide members through carrier portals, mobile applications, and ID card access Support employees during open enrollment Provide bilingual support in English and Spanish Routine Benefits and Claims Support Process ID card requests and replacements Confirm provider network participation Respond to basic claim status inquiries Verify eligibility and enrollment changes Add or remove dependents Provide prescription refill guidance Address standard open enrollment questions Issue Identification and Escalation Identify issues requiring escalation Route cases to Account Management per internal guidelines Ensure complete documentation prior to escalation Maintain ownership until successful handoff is confirmed Documentation and Collaboration Document all interactions and outcomes in the CRM system Track open items through resolution Partner with Account Managers and Advocacy teams Identify recurring issues and share trends with leadership EDUCATION & EXPERIENCE: Required Skills & Qualifications · One to three years of experience in employee benefits, insurance · Bilingual English and Spanish · Clear written and verbal communication skills · Ability to manage high call and email volume · Strong organization and follow-through · Professional and composed in time-sensitive situations Preferred Qualifications · Experience in an employee benefits brokerage or consulting environment · Knowledge of health and welfare benefit plans · Experience with CRM or benefits administration platforms · Working knowledge of Outlook, Word, and Excel Measures of Success Timely resolution of routine member issues Clear and complete escalation documentation Positive member experience feedback Reduced disruption to Account Management workflows$28.9-33.7 hourly 2d agoCustomer Service Coordinator
Simplex Group
Customer support specialist job in Rancho Cucamonga, CA
Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”. We are looking for a high-energy, customer focused New Driver Onboarding Representative to join our team. The representative will be the first point of contact for visitors at our Headquarters, giving exceptional customer service to our visitors. In this role, the New Driver Onboarding Representative will play an essential role in prescreening drivers for our customers in accordance with the regulatory guidelines of the FMCSA. Given the fast growth within this department, we have no doubt this role will serve as a stepping stone for a long-term career at the Simplex Group. Responsibilities: Greet and welcome visitors in a courteous and friendly manner providing information to visitors about the company and its services Coordinate between the visitor and our internal departments to ensure smooth operations and excellence in customer experience Respond promptly to customer inquiries in a professional and courteous manner Resolve customer concerns, issues, and complaints effectively and efficiently Identify and recommend process improvements to enhance customer satisfaction Maintain a positive and empathetic attitude towards customers at all times Gather driver information to complete the prescreening for drivers according to FMCSA regulations, including conducting drug/alcohol screenings Review of driver documentation required for proper onboarding Enter and verify client information in systems to ensure records are kept up-to-date Assist with miscellaneous clerical duties, such as photocopying, scanning, filing, and following up with customers Manage and maintain a clean and organized reception area welcoming to visitors Ensure security protocols are followed for visitor access Assist with other tasks as needed by the company Experience Requirements: High school diploma or equivalent relevant experience. Customer service experience, preferably in the transportation industry. Bilingual conversational in Punjabi is required/preferred. Skills Needed: Customer-centric mentality. Data entry and documentation skills. Strong attention to detail. Bilingual in English and Punjabi. Familiarity with Microsoft Office (Excel, Word). Job Duties: Greet and assist visitors. Coordinate with internal departments. Respond to inquiries and resolve concerns. Identifying Process Improvements Prescreen drivers per FMCSA guidelines, including Drug and alcohol screenings Data Entry and Record Keeping Miscellaneous Clerical Duties Review driver documentation. Maintain a welcoming reception area. Follow security protocols. Supporting additional company needs Great Fit if... Able to work on an On-Site position Excellent verbal and written communication skills Exceptional interpersonal and customer service skills Outstanding organizational skills and attention to detail Strong analytical, logical thinking, and problem-solving skills Excellent time management skills with a proven ability to meet deadlines Ability to prioritize tasks and to delegate them when appropriate Characteristics of a Simplificator: Optimistic Attitude Problem Solver Passionate Eager to learn Team Player Adaptable Simplex Group is an organization dedicated to providing quality commercial transportation services to trucking companies and owner operators alike. We are experts in administering comprehensive services including DOT/FMCSA Safety Compliance Management, truck permits and taxes, offering the best trucking insurance packages in the market, and securing top paying loads while servicing your freight factoring services. At Simplex Group our vision is: “Empowering the Dreams of Those Delivering to America”.$34k-44k yearly est. 2d agoAirline Customer Service Representative in ONT Airport - Starting Pay $20/hr or $21/hr with Airline Experience | Part Time Opportunity (ONT CSA 2025)
Hallmark Aviation Services
Customer support specialist job in Ontario, CA
Looking for ways to supplement your income with a part-time opportunity? Hallmark Aviation is seeking CUSTOMER SERVICE REPRESENTATIVES to provide Exceptional service to our WORLD CLASS International Airline at ONT airport. Perform a broad range of duties depending on location and service demands while delivering a high-quality product Daily functions may include rotation through ticket counter, lobby area, gate functions, customs, arrivals and other areas within the airport Constant passenger & crew interaction Operate jet bridge Resolve issues with flight activity to ensure on-time departure Some cash handling transactions, manifests, and labeling Skills Common sense and organized Mental capacity to make quick and rational decisions Effective communication skills and good listening skills Able to multi-task and carry out duties in a fast-paced environment Bilingual speakers needed. Environmental Conditions: * Involves continuous people interaction and exposure to aircraft sounds Required Skills Basic Requirements At least 18yrs old, with a High School Diploma or G.E.D. English proficient, other languages may be required Basic Math Skills: Adding, Subtracting, Division, and Multiplying Computer Literate Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs Reading & comprehension of reference materials, instructions, policies & procedures Starting pay $20/hr or $21/hr with Airline Experience$20-21 hourly 5d agoCustomer Service & Bike Tech
Retrospec
Customer support specialist job in Perris, CA
First 90 days: fully in office After 90 days: 3 days in office, 2 days hybrid Based throughout Southern California, Retrospec is committed to a no-barrier, inclusive entry to nature and honest conversation about the industry. Over the past 16 years, Retrospec has grown exponentially to serve consumers of all ages, ignite their passion for fresh air, and fuel their love of nature through all seasons. Everything we create is designed and tested in beautiful California to ensure it's ready for your next journey. Choosing the road less traveled is rarely easy, but always worth it. About the Role We're seeking an experienced, empathetic, and technically skilled Customer Service & Bike Tech to join our growing team. This hybrid role combines technical bike expertise with exceptional customer care, supporting both our direct-to-consumer (D2C) and dealer (B2B) channels. You'll be the go-to expert for customer and dealer inquiries, troubleshooting bike and e-bike issues, managing warranty claims, and ensuring every interaction reflects the Retrospec brand's commitment to quality, integrity, and outdoor adventure. If you thrive in fast-paced environments, love helping people, and enjoy problem-solving with a hands-on approach, we'd love to hear from you. Responsibilities Receive, research, and respond to customer and dealer inquiries via phone, email, chat, and social media with empathy and professionalism. Provide expert-level knowledge and troubleshooting support for bikes and e-bikes, including assembly, repair, maintenance, and general technical questions. Manage consumer and dealer warranty claims, acting as a liaison between customers, sales, product, and warehouse teams. Walk customers through assembly and troubleshooting steps clearly and confidently via phone or email. Process returns, exchanges, and replacement parts with attention to accuracy and customer satisfaction. Collaborate with the warranty, sales, and warehouse teams to ensure timely resolutions and a seamless experience for both consumers and dealers. Build and inspect new and returned bikes for troubleshooting and quality control, as needed. Respond to and monitor social media inquiries and reviews, escalating trends or product feedback to the appropriate teams. Track and flag recurring issues, inefficiencies, or product concerns to improve customer experience and operational processes. Maintain accurate communication records in Gorgias using automations and workflows to manage volume efficiently. Communicate customer insights and product feedback constructively to product development, sales, and marketing teams. Quickly become familiar with the Retrospec brand voice, customer service protocols, and software platforms to provide high-quality support. Assist with additional customer service and clerical tasks as assigned. Qualifications 2-3 years of ecommerce customer service experience; bike industry experience highly preferred. Strong understanding of bike and e-bike mechanics, assembly, repair, and maintenance. Exceptional written and verbal communication skills with a friendly, professional demeanor. Experience with customer service tools such as Gorgias or Zendesk. Proven ability to manage a high volume of tickets, calls, and multi-channel inquiries efficiently. Highly organized, detail-oriented, and capable of multitasking in a fast-paced environment. Proficient computer literacy and quick adaptability to new systems. AA degree preferred; high school diploma or equivalent required. Experience managing warranty processes and dealer accounts is a plus. Familiarity with social media or online community communication is a bonus. Passion for outdoor recreation, cycling, and the Retrospec mission. Physical Requirements: Must be able to lift and move items weighing up to 75 lbs as needed.$36k-50k yearly est. 4d agoNationwide Delivery Representative - 1
Living Spaces
Customer support specialist job in Rialto, CA
The Nationwide Delivery Representative I has the primary responsibility of being a guest advocate for all delivery-related activities associated with Nationwide such as order adjustments, scheduling, follow-ups, reschedules, load out issues, returns, claims, and service disruptions. They need to monitor and track shipments within the Nationwide delivery network and support department KPIs to ensure the best possible guest experience. This role requires advanced knowledge of products and logistic processes to determine the best resolution for guest issues with a high emphasis on customer service and timely resolution. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Serve as a "Guest Advocate" with loadout matters, ensuring the customer's voice is considered on decisions/concerns around damaged products or property, missing items, and driver-related concerns Make outbound calls to guests that require resolving reschedules, service issues, and follow-up. Complete daily assignments communicated by Leadership such as Load out logs, CRM Tickets, RMA research, Intercoms, P44 Cases, Ready to schedule logs, Genesys Chats & voicemails. Research and take appropriate actions in partnership with the Distribution Centers and Merchandising Team to complete guests' original orders, resolving tickets within 48 hours. Create Nationwide follow-up tickets within CRM/Convey and other communication portals Respond to internal emails and chats sent to the Nationwide Group by the end of the shift. Track delivery exceptions related to damages, missing pieces, overloads, and delays by providing follow-ups via P44, CRM/Intercom, or other AI tools regarding Nationwide guests. Communicate process improvements based on trends and concerns related to guest experience to support department goals and KPIs. Maintain return and RMA/refund process for Nationwide guests.` Review all scheduled deliveries 48 hours in advance for missing transfer items, purchase orders, or back-ordered items, contacting guests as needed with status updates. Assist Delivery Support and Guest Service teams with inquiries related to outbound activities. Communicate with warehouse teams and 3PL support representatives regarding Nationwide deliveries. Responsible for monitoring the timely pickup/delivery of Truckloads via TMS/AI Portals or tools. Complete daily follow up as needed on the Distribution Centers' End of Day reports (EOD) Communicate with 3rd party carriers to resolve outstanding guest service issues Take IB calls from Delivery partners for guest support and resolution Qualifications Education/Experience: High school diploma or general education degree (GED). One or more years of related experience in customer service and/or sales environment. Equivalent combination of education and experience will be considered. Computer Skills: To perform this job successfully, an individual must be proficient with the Microsoft Office Suite, Proficient knowledge of CRM/POS system is a must. Position Hiring Range The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets. Compensation: $17.00 - $22.10 Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's. Benefits Include: Medical Dental Vision 401(k) (full and part time eligible) Vacation Sick Time Flex Spending Account Employee Assistance Program For more details, please visit our website at: Careers (livingspaces.com) Equal Opportunity Employer It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists. E-Verify Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Applicant Privacy$17-22.1 hourly 5d agoGlobal Customs Analyst
Monster
Customer support specialist job in Rialto, CA
Energy: Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us. A day in the life: In the dynamic role of Global Customs Analyst at Monster Energy, you'll be the powerhouse behind our logistics team, driving the momentum of global shipments. With your electrifying expertise in international trade laws, you'll ensure our import and export operations comply seamlessly with local and international customs regulations. You'll turbocharge shipping processes, collaborating effectively with stakeholders to keep the energy flowing. Your mission: to supercharge compliance and efficiency in the shipment process, making sure we meet every legal and regulatory standard with the intensity and precision that Monster Energy is known for. The impact you'll make: Research and coordinate foreign customs regulations for each shipment ensuring compliance with international trade laws to avoid delays or fines. Work, collaborate with vendors, custom brokers, government agencies to nationalize items, includes translation and relabeling to meet the specific requirements of the destination country. Work with government agencies to ensure all regulations are met and any issues are addressed. Ensure all necessary testing, certificates, and licenses are obtained for shipments, as required by the foreign country for compliance and smooth importation of goods. Identify potential areas of non-compliance and develop corrective action plans Maintain and continually update the database with regional compliance guidelines to support efficient international shipments. Perform any additional tasks or duties as assigned by the supervisor or manager, supporting the overall objectives of the team. Who you are: Prefer a Bachelor's Degree in the field of -- Business, International Trade, or related field of study Additional Experience Desired: Between 1-3 years of experience in international trade, customs audits and inspections Additional Experience Desired: Between 1-3 years of experience in import, export regulations, procedures Computer Skills Desired: Microsoft Office (Outlook, Excel, Word, PowerPoint); SAP; Printer Additional Knowledge or Skills to be Successful in this role: Knowledge of Harmonized Tariff Schedule, International Traffic in Arms Regulations (ITAR), and Export Administration Regulations (EAR) desired. Monster Energy provides competitive total compensation. This position has an annual estimated salary of $23.00 - $26.00 per hour. The actual pay may vary depending on your skills, qualifications, experience, and work location.$23-26 hourly 60d+ agoCommunity Service Specialist (Community Service Specialist I), Parking Administration
California State University System
Customer support specialist job in San Bernardino, CA
our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination. California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit ********************************************************* Closing Statement: Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at ******************. Smoking CSUSB is a smoke and tobacco-free campus. See policy at ******************************************************* Clery Act In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: ******************************* Advertised: Dec 18 2025 Pacific Standard Time Applications close:$61k-85k yearly est. 39d agoCustomer Support Representative
Extensishr
Customer support specialist job in Irvine, CA
Who We Are Connected Dealer Services is an innovative technology company offering cloud-based solutions tailored for modern car dealerships across the U.S. We provide auto dealers with specialized tools to manage inventory effectively, safeguard assets, reduce costs, enhance service retention, and add value at the point of sale. With our expertise in both wired and wireless technology and with a deep understanding of dealership operations, we deliver systems that support efficient and informed decision-making. Who You Are We are seeking a dedicated and talented Customer Support Representative to join our team. This role serves as a critical link between our valued customers and dealerships. As a direct representative of the company in all support-related matters, the Customer Support Representative is the voice for the customer, dealership, and sales/field teams. They provide frontline assistance and escalate issues to Tier 2 support when necessary, ensuring timely and effective resolution. What You'll Do Respond to customer inquiries via email and phone regarding user interface guidance, troubleshooting, and device issues. Analyze customer problems and research effective solutions. Log and manage support tickets, ensuring timely resolution. Participate in on-call rotations as needed. Attend daily team huddles to stay aligned on tasks and updates. Prioritize and manage multiple open tickets simultaneously. Troubleshoot Machine-to-Machine hardware using company resources. What You Bring Skills required: Commitment to providing 5-star customer service. Strong relationship management across multiple communication platforms. Professional phone presence and etiquette. Excellent attention to detail and organizational skills. Technical aptitude with systems and software. Ability to work cross-functionally with Customer Relations and Service teams. Ability to work independently with minimal supervision. Effective multitasking skills. Strong email etiquette and verbal communication. Good listening, analytical, and problem-solving skills. Qualifications and Education Requirements: Associate Degree (AA) is preferred or equivalent business experience. 2+ years' experience managing customer relationships while ensuring the best possible customer experience. 2+ years' experience working in coordination, and customer support. Experience in a technology support or technical service environment is a plus. Physical Requirements: Must be able to sit for extended periods. Repetitive motion is required for computer entry. What We Offer A comprehensive Benefits package with employer contributions Medical benefits with employer contribution Dental and Vision with employer contribution Flexible Spending Plans and Heath Savings Account programs Basic Life and Personal Accident Insurance (Employer Paid) Ten (10) paid holidays Hourly Range - $19.00 - $21.00 Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements. #IND1$19-21 hourly Auto-Apply 10d agoPTA - Redlands Healthcare Center
PACS
Customer support specialist job in Redlands, CA
Redlands Healthcare Center is a 78-bed skilled nursing facility located in Redlands, near Redlands Community Hospital. "Serve more people, touch more lives" is our pledge and promise. At Redlands Healthcare we create a home-like atmosphere for our residents by providing recently renovated accommodations along with team members that feel like family. Join our team today! We are currently looking for an exceptional and experienced Physical Therapy Assistant (PTA) to join our work family. Our therapy team works toward specific goals of achieving the resident's highest functional level of independence. If you are a South Carolina licensed Physical Therapy Assistant (PTA) who genuinely wants to make a difference for others, then we would love to meet you! We offer the following to our Physical Therapy Assistants: * $33 + per hour/ DOE * Flexible scheduling * Professional Development Opportunities Job Requirements: * Current, unencumbered certification to practice in CA and/or national certification * Physical Therapy Assistant Degree * LTC/Rehab experience is preferred$33 hourly Auto-Apply 60d+ agoPTA - Redlands Healthcare Center
Redlands Healthcare Center
Customer support specialist job in Redlands, CA
Redlands Healthcare Center is a 78-bed skilled nursing facility located in Redlands, near Redlands Community Hospital. "Serve more people, touch more lives" is our pledge and promise. At Redlands Healthcare we create a home-like atmosphere for our residents by providing recently renovated accommodations along with team members that feel like family. Join our team today! We are currently looking for an exceptional and experienced Physical Therapy Assistant (PTA) to join our work family. Our therapy team works toward specific goals of achieving the resident's highest functional level of independence. If you are a South Carolina licensed Physical Therapy Assistant (PTA) who genuinely wants to make a difference for others, then we would love to meet you! We offer the following to our Physical Therapy Assistants: $33 + per hour/ DOE Flexible scheduling Professional Development Opportunities Job Requirements: Current, unencumbered certification to practice in CA and/or national certification Physical Therapy Assistant Degree LTC/Rehab experience is preferred$33 hourly 2d agoRepresentative, Customer Call
Lg Energy Solution Vertech, Inc.
Customer support specialist job in Irvine, CA
*Must be bilingual in Spanish/English LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets. LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. For more information about LGESVT, please visit ******************* Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product. What does a day in the life of a Technical Support Representative look like? Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Create RMA(Return Material Authorization) tickets as needed in CRM Provides excellent customer service to ensure a positive customer experience Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures) Meets or exceeds performance targets for related KPIs Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Technical Support Representative? 1-2 years experience in a technical support role or equivalent preferred Good communication skills, both verbal and written Proficiency in using computer applications and software Experience using a CRM preferred Ability to retain information and adapt to changing workflows$38k-61k yearly est. Auto-Apply 60d+ agoRepresentative, Customer Call
Lg Energy Solution Michigan, Inc.
Customer support specialist job in Irvine, CA
*Must be bilingual in Spanish/English LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets. LGES Vertech empowers and expects its team members to assume responsibility and make good decisions, while maintaining a team environment that fosters collaboration and innovation. For more information about LGESVT, please visit ******************* Job Summary: The Customer Service/Technical Support Representative is responsible for providing basic to advanced technical support to customers who are experiencing technical issues with their LG residential battery energy storage system. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure a positive customer experience. The key to success in this role is to be highly proficient in retaining information and applying trainings to daily work product. What does a day in the life of a Technical Support Representative look like? Provides basic to advanced technical support to customers who are experiencing technical issues with their residential battery energy storage system Identifies and troubleshoots technical problems, and provides timely and effective solutions to customers Communicates technical solutions to non-technical customers in a clear and concise manner Escalates complex issues to higher-level team members as necessary Documents customer interactions and technical issues in a customer relationship management (CRM) system Create RMA(Return Material Authorization) tickets as needed in CRM Provides excellent customer service to ensure a positive customer experience Adheres to company policies and procedures and departmental SOPs (Standard Operating Procedures) Meets or exceeds performance targets for related KPIs Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborates with other departments as needed to resolve customer issues Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times What are the required qualifications of a Technical Support Representative? 1-2 years experience in a technical support role or equivalent preferred Good communication skills, both verbal and written Proficiency in using computer applications and software Experience using a CRM preferred Ability to retain information and adapt to changing workflows$38k-61k yearly est. Auto-Apply 60d+ agoReservationist Specialist
The Parker Palm Springs
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.$20 hourly Auto-Apply 7d agoCustomer Experience Representative
Barker and Sons Plumbing
Customer support specialist job in Orange, CA
Job Description We're excited to welcome a positive, personable Customer Service Representative to join Barker and Sons Plumbing for a rewarding and dynamic career opportunity! In this role, you'll connect with homeowners and businesses, address their plumbing needs with care, and help deliver the exceptional service our community trusts. If you're eager to grow professionally, thrive in a supportive and upbeat work environment, and are ready to make a real difference every day, we'd love to hear from you! Compensation: $24 - $26 hourly Responsibilities: Key Responsibilities: Convert incoming customer calls into booked service appointments efficiently. Communicate clearly, compellingly, and with a personable approach in every interaction. Respond promptly to customer requests, resolving issues while promoting the Barker and Sons Plumbing brand. Maintain professionalism and build strong customer rapport to encourage repeat business and referrals. Participate actively in ongoing training to improve booked call rates and develop outbound calling skills. Adhere to the company's customer complaint resolution plan, ensuring quick and favorable outcomes. Maintain and update the customer database with complete and accurate information. Follow up with customers post-service to confirm satisfaction and gather feedback. Work closely with dispatch and field teams to optimize scheduling and communication. Assist with billing inquiries and direct customers to the appropriate department as needed. Track and monitor service requests to guarantee timely resolution. Encourage satisfied customers to share their positive experiences and reviews. Identify opportunities to recommend additional services tailored to customer needs. Collaborate with marketing on promotions and customer communications. Support training efforts for new customer service staff. Qualifications: Required: Minimum of 2 years of experience in a customer-facing role. Previous experience working in a call center, office environment with high call volume, or related field. Excellent active listening, interpersonal, and communication skills. Strong problem-solving abilities with a calm and patient approach. Ability to type at least 40 words per minute. Proficient in using computers and customer management software (CRM) to efficiently manage customer interactions and data. Friendly, approachable, and professional demeanor. Ability to multitask and manage time effectively in a fast-paced environment. Preferred: Experience with ServiceTitan or similar plumbing/home service software. Basic understanding of plumbing terminology and services. Bilingual skills (e.g., Spanish/English) a plus. Previous experience working in a team-oriented, customer-focused environment. Willingness to learn and participate in ongoing training. About Company Barker and Sons Plumbing is a dedicated team of professionals that's been serving Orange County since 1983. We've grown by hiring the best professional plumbers and making life easy for them. We take great care of them, they love their jobs, and our customers love us for it. Using the latest technology, we provide a complete range of plumbing, drain, and sewer services and do the job right. “We do great work…because we've got great people.” Professional advancement through sponsored training and continuous development. Health and wellness package inclusive of medical, dental, and vision, along with short-term disability and life coverage. 401(k) with a 4% match. Paid time off, paid holidays, and adaptable schedules. Company-provided service truck, tablet, and uniforms. Company-wide family events.$24-26 hourly 24d agoReservationist Specialist
Parker Management Florida, LLC
Customer support specialist job in Palm Springs, CA
The Reservation Specialist is responsible for handling incoming phone reservation requests, processing email reservation requests and supporting the reservation needs for groups. Runs all reservations entered for prior day; audits for accuracy; merges when necessary Runs cancellation report for day prior; executes tasks as outlined on checklist Check each reservation for accuracy (make changes, merge profiles, check rates, make appropriate VIP notes if necessary). Check all OTA reservations for Monday- Sunday of following week to ensure accuracy of direct billing. Input of all in house reservations. Input of group codes for new groups. Check all reservations arriving from date to 3 days out. Filing and discarding of files as needed. Answers reservation calls, faxes, e-mails, checks availability, rates and book reservations. Handle all calls coming in from CRS. Check webmail, Accountsupport.com daily for messages from CRS. (Correct and solve problems accordingly) Processes group reservation requirements per contract; executes tasks outlined on checklist Ensure all package reservations are noted with appropriate comments, includes proper set-up of coupons, and sets up routing Sends confirmations daily for all reservations processed Attends weekly Resume meeting Hourly Rate is $20.00 per hour.$20 hourly Auto-Apply 6d agoLeasing Reservations Agent
Pyramid LQR Management LP
Customer support specialist job in La Quinta, CA
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What you will have an opportunity to do: We are looking for a highly engaging, customer focused individual to join our team as Leasing Reservations Agent The successful candidate for this role is engaging, full of energy, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally. The Leasing Reservations Agent provides support for the leaders of the hotel/resort and is responsible for variety of duties including, but not limited to: reporting, filing, answering phones, processing invoices, managing schedules and assisting with problem resolution. Your Role: Provide timely customer service to hotel/resort team Asist with day to day operations of the main office functions and duties Assist with the administrative duties, such as running reports, filing, answering phones, processing invoices and other duties as requested Create and distribute communication documents Update postings and communication venues throughout the Resort Process, in a timely manner, reports, invoices, bills and associated mail. Greet persons entering the office, determine nature and purpose of visit, and direct/escort to destination. Open, read, and prepare answers to routine letters. Locate and attach appropriate files to incoming correspondence requiring replies. Take and distribute meeting minutes to appropriate individuals. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Prepare letters, memos, and other documents Enter and retrieve information contained in computer databases to update records, files, reservations, and answer inquiries from guests. Document and communicate all guest requests/complaints to appropriate personnel. What are we looking for? Compensation: $17.00 - $17.00 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.$17 hourly Auto-Apply 11d agoReservationist
Transdevna
Customer support specialist job in Irvine, CA
Transdev in Irvine, CAis hiring a Reservationistto intercept customer calls and schedule transportation. We are seeking friendly, customer service-oriented people who are dedicated to safety. Transdev is proud to offer: + Competitive compensation package of minimum$18.13/hr - $18.67/hr Benefits include: + An excellent benefits package including medical, vision, and dental coverage and 401 (k) savings plan + Paid holidays, vacation, and sick time Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Answer customer calls and input ride information using a computerized scheduling system. + Enter new customer information and changes into the system. + Enter data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in the operations and procedures manual. + Resolve service-related complaints. + Documents trip authorization according to procedures. + Other duties as required. Qualifications: + High school diploma or GED required. + Reservationist or customer service experience. + Computer literate + Excellent communication and listening skills. + Exercise professional telephone etiquette. + Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at******************** watch an overview video at******************* O5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please ******************************************* Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. California applicants:PleaseClickHerefor CA Employee Privacy Policy. Job Category: Operations Support Job Type: Full Time Req ID: 7037 Pay Group: 2V9 Cost Center: 55373 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at ************************* or watch an overview video.$18.1-18.7 hourly 21d agoFraud & Dispute Specialist
Altura Credit Union
Customer support specialist job in Riverside, CA
The Fraud & Dispute Specialist is the primary point of contact for members experiencing unauthorized account activity, providing dedicated support and efficiently resolving discrepancies. Core responsibilities include conducting initial investigations into fraudulent claims, monitoring accounts for suspicious patterns, and documenting findings. ESSENTIAL DUTIES AND RESPONSIBILITIES Assists Members with claims of unauthorized activity, providing support for account discrepancies, and acting as a liaison to resolve issues. Analyze and monitor accounts for suspicious activity, perform preliminary investigations on fraudulent claims, gathering relevant data and documentation, and reporting findings and trends. Utilize risk management systems to monitor daily fraud alerts, identifying high-risk transactions, and taking appropriate actions to mitigate potential losses Implement fraud mitigation processes, placing holds and restrictions on accounts and cards, and processing account closures to minimize loss exposure. EDUCATION, EXPERIENCE, and/or QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High school diploma or equivalent required. Associate's degree in business or related field, or equivalent combination of education and related experience preferred. Minimum of two (2) years' experience within a financial institution, preferably in fraud investigation or loss prevention Why Altura? WORK-LIFE BALANCE Vacation (10+ or Minimum Days) Sick (8 Days) Holidays (11 Days & 1/2 Day Christmas Eve) Birthday & Anniversary Day Off Specialized Paid Time Off (Jury Duty, Bereavement, etc.) Community Volunteer Events Social Events & Outings Event & Venue Discounts WEALTH INCENTIVES Competitive Pay Stakeholders 401k Dollar-for-Dollar Match up to 6% (after one year of service) Business Attire Allowance Annual Performance Review & Increase Wellness Incentive Tuition Reimbursement Awards, Recognitions & Incentives Free Checking & Savings Accounts Discounted Employee Loan Rates HEALTH AND WELLNESS Kaiser and Cigna Medical & Prescription Plans Dental & Vision Fitness Challenges & Gym Access Onsite Wellness Programs Medical & Dependent Flex Spending Account Life & A&D Insurance Employee Assistance Program Pet Insurance$47k-61k yearly est. 6d agoMember Service Center Representative
Eagle Community Credit Union
Customer support specialist job in Lake Forest, CA
As an integral part of the Eagle Community Credit Union team, the Member Service Center Representative is the first point of contact for our valued members seeking assistance over the phone. This role is pivotal in delivering the exceptional service that our community expects, addressing inquiries, and guiding our members through our range of financial products and services. Key Responsibilities: Member Service Promptly and professionally handle inbound calls from our member base. Address member inquiries relating to account details, transactions, and loan specifics. Efficiently resolve any member concerns, seeking supervisory support for complex issues. Introduce and provide information on Eagle Community Credit Union's product suite tailored to member needs. Manage and process account-related requests. Transaction Handling Conduct standard financial transactions, including transfers, loan payments, and more. Actively monitor for any suspicious or fraudulent activities, escalating concerns to the appropriate channels. Documentation and Compliance Maintain rigorous record-keeping for all calls and member interactions. Uphold Eagle Community Credit Union's internal procedures and adherence to regulatory standards. Team Integration Engage in team discussions and training initiatives. Provide constructive feedback to enhance our member-centric approach. Partner with cross-functional teams for member issue resolution when required. Continuous Learning Stay abreast of Eagle Community Credit Union's evolving product and service offerings. Participate in upskilling programs to continuously enhance expertise. Qualifications: Education: High school diploma or equivalent. Additional qualifications or related coursework is a plus. Experience: Prior experience in a call center or customer service role. Experience in a credit union or financial institution is advantageous. Skills: Stellar communication skills. Proficient in relevant computer applications. Ability to navigate challenging situations with grace and professionalism. Adept at problem-solving and decision-making. Strong member-centric approach. Strong written and verbal communication skills. Bilingual proficiency in Spanish or Vietnamese is highly valued to better serve our diverse membership. Candidates of all language backgrounds are encouraged to apply. Working Conditions: Standard office or call center setting. Extended periods working at a desk and computer. Adaptable work hours based on Eagle Community Credit Union's operational requirements. Salary Range - $24 - $25.50 an hour Equal Opportunity/Affirmative Action Employer Eagle Community Credit Union is committed to a workplace free from unlawful discrimination based on race, color, religion, sex, gender identity, age, national origin, citizenship, disability, sexual orientation, veteran status, genetic information, or any other classification protected by applicable federal, state or local law. This applies to all terms, conditions, and privileges of employment, including, without limitation, recruitment, hiring, assignment, training, promotion, compensation, evaluation, discipline, and discharge. For more information, please view ******************************************* Eagle Community Credit Union values the contributions of our diverse workforce, including those with disabilities. Eagle is committed to complying fully with the Americans with Disabilities Act (ADA) and other applicable federal, state, and local laws. Eagle is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. This Company prohibits discrimination against applicants and employees on the basis of disability as it pertains to the job application and hiring process and other terms and conditions of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact accommodation@eaglecu.org. This email is created exclusively to assist disabled job seekers who disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or other technical issues not related to a disability, will not receive a response. Benefits Offered: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off (PTO) Training Provided Tuition Reimbursement Volunteer Time Off Supplemental Insurance Employee Discounts$24-25.5 hourly 4d ago
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How much does a customer support specialist earn in Yucaipa, CA?
The average customer support specialist in Yucaipa, CA earns between $34,000 and $65,000 annually. This compares to the national average customer support specialist range of $28,000 to $55,000.
Average customer support specialist salary in Yucaipa, CA
$47,000
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