How To Become A Customer Support Supervisor: What It Is and Career Path

What is a customer support supervisor and how to become one

Updated January 8, 2025

3 min read

Any business will always have customer support services. It's the customer support supervisor's job to make sure clients leave smiling instead of frustrated. They are mavens of customer service themselves--whether it's online, on the phone, or in person. They have developed the communication skills that allow them to present a warm and welcoming face to the customer.

However, customer support supervisors work behind the scenes as well. The supervisor part of their job title entails that they manage a team. Customer support supervisors have to match their excellent service skills with an equally impressive sense of leadership. Their duties involve analyzing key performance indicators or KPIs to come up with strategies for improvement. This allows them to conduct accurate performance reviews and keep their team on track.

Customer support supervisors earn about $77,000 a year on average. They are often promoted to higher-paid managerial positions, becoming operations managers, project managers, or account managers.

ScoreCustomer Support SupervisorUS Average

Salary

3.9

Avg. Salary $49,747

Avg. Salary $59,228

Diversity

4.3

Race

American Indian and Alaska Native 0.66%

Asian 5.77%

Black or African American 9.94%

Hispanic or Latino 18.20%

Unknown 4.81%

White 60.62%

Gender

female 50.56%

male 49.44%

Age - 48

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 48

Stress level

8.0

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

6.2

Work life balance is fair

6.4 - fair

Key steps to become a customer support supervisor

Explore customer support supervisor education requirements

Most common customer support supervisor degrees

Bachelor's

60.5 %

Associate

20.6 %

Master's

6.8 %

Start to develop specific customer support supervisor skills

Skills	Percentages
Performance Reviews	5.92%
Salesforce	5.23%
Employee Development	5.11%
Technical Support	4.86%
Performance Management	4.54%

Complete relevant customer support supervisor training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer support supervisors learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer support supervisor based on U.S. Bureau of Labor Statistics data and data from real customer support supervisor resumes.

Research customer support supervisor duties and responsibilities

Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Provide reporting on customer service performance to senior management using business intelligence, CRM data and surveys.
Maintain all QA documentation, communicate expectations to the staff and ensure reference materials are accurate and readily accessible.
Build, establish and maintain open lines of communication with agents, peers, trainers, managers, and QA specialists.

Prepare your customer support supervisor resume

When your background is strong enough, you can start writing your customer support supervisor resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer support supervisor resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable customer support supervisor resume templates

Build a professional customer support supervisor resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer support supervisor resume.