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Become A Customer Support Supervisor

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Working As A Customer Support Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $85,114

    Average Salary

What Does A Customer Support Supervisor Do At Web.Com Group

* Develop, train, and supervise customer specialist to achieve the highest sales, production, and quality goals.
* Create and track performance, workload, and corrective action plans.
* Work with individual agents using side-by-side monitoring and other methods to exceed customer and employee satisfaction and retention goals.
* Maintain and exceed client and customer needs.
* Act as a liaison between staff and other areas, including management.
* Maintain a consistent presence in the team area while supporting agents with escalated calls and/or issues.
* Assist in the creation and maintenance of an environment that promotes recognition and reward of excellent performance.
* Support the manager
* Customer Support, as needed and provide call-handling support, whenever necessary.
* Develop recommendations for customer strategic retention programs.
* Manage customer feedback measurement and complaint escalation process.
* Assists the Company in any necessary duties to achieve Company goals.
* Conduct special projects as required and perform other related duties as assigned

What Does A Customer Support Supervisor Do At Danaher

* Customer service focus, problem analysis and problem-solving, decision-making, planning and organizing, initiative, flexibility, presentation skills, high sense of urgency and collaboration cross-functionally.
* Define and communicate CSD standards of work for the concierge team
* Achieve and maintain key performance indicators
* Handle complex and escalated customer support issues
* Analyze CSD metrics to determine customer service outputs/effectiveness
* Identify and implement strategies to improve quality of service and productivity using DBS tools
* Travel to the customer site and work directly with our customers - providing hig level concierge service
* Direct the daily operations of the Contract Administration Team.
* Directly manage a team of 3 employees which will expand to 8 employees
* Interpret and communicate work procedures and company policies to the team
* Plan, prepare and devise work schedules according to budgets and workload
* Evaluate performance of staff.
* Identify and address staff training and coaching needs.
* Facilitate team meetings

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Help others decide if this is a good career for them

Average Length of Employment
Support Supervisor 3.5 years
Support Manager 3.2 years
Team Manager 3.0 years
Top Careers Before Customer Support Supervisor
Supervisor 6.3%
Specialist 3.1%
Technician 2.8%
Manager 2.8%
Teller 2.4%
Top Careers After Customer Support Supervisor
Supervisor 5.5%
Manager 3.3%
Consultant 2.9%

Do you work as a Customer Support Supervisor?

Customer Support Supervisor Demographics

Gender

Female

51.0%

Male

46.6%

Unknown

2.4%
Ethnicity

White

62.4%

Hispanic or Latino

15.5%

Black or African American

11.3%

Asian

7.1%

Unknown

3.7%
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Foreign Languages Spoken

Spanish

56.7%

French

10.0%

Portuguese

6.7%

Swahili

3.3%

Hindi

3.3%

German

3.3%

Urdu

3.3%

Armenian

3.3%

Russian

3.3%

Blackfoot

3.3%

Italian

3.3%
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Customer Support Supervisor Education

Schools

University of Phoenix

26.3%

Community College of the Air Force

9.1%

University of Maryland - University College

5.1%

Regis University

5.1%

University of Georgia

5.1%

University of South Florida

4.0%

Davenport University

4.0%

Liberty University

4.0%

Strayer University

4.0%

University of Cincinnati

4.0%

Virginia Commonwealth University

3.0%

American University

3.0%

Kaplan University

3.0%

Northern Oklahoma College

3.0%

William Paterson University of New Jersey

3.0%

University of Northern Iowa

3.0%

Lamar University

3.0%

Florida State University

3.0%

Colorado State University

3.0%

Eastern Michigan University

2.0%
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Majors

Business

38.7%

Management

6.1%

Communication

6.1%

Computer Science

5.5%

Psychology

5.0%

Information Technology

4.1%

Computer Information Systems

3.9%

Accounting

3.9%

Liberal Arts

3.3%

Human Resources Management

3.3%

Marketing

3.3%

Finance

2.5%

Electrical Engineering

2.2%

Graphic Design

2.2%

Nursing

1.7%

Computer Networking

1.7%

Project Management

1.7%

Criminal Justice

1.7%

Political Science

1.7%

Supply Chain Management

1.7%
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Degrees

Bachelors

42.9%

Other

24.2%

Masters

14.1%

Associate

11.0%

Certificate

5.0%

Diploma

1.7%

Doctorate

1.1%
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Internship
Temporary

How Would You Rate The Salary Of a Customer Support Supervisor?

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Top Skills for A Customer Support Supervisor

  1. Customer Service Representatives
  2. Customer Support Representatives
  3. New Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Lead level one customer service representatives and drive productivity.
  • Delegated duties, tasks and responsibilities to fellow Customer Support Representatives and participated in follow-ups.
  • Briefed approximately 6,000 senior leaders and managers and base members on new procedures of consolidated office.
  • Managed department personnel, tracked call metrics, resolved advanced technical escalations, and maintained excellent customer satisfaction.
  • Supervised the technical support representatives in the areas of customer service, quality, and customer availability.

How Would You Rate Working As a Customer Support Supervisor?

Are you working as a Customer Support Supervisor? Help us rate Customer Support Supervisor as a Career.

Top Customer Support Supervisor Employers

Jobs From Top Customer Support Supervisor Employers

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