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Become A Customer Support Supervisor

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Working As A Customer Support Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $78,000

    Average Salary

What Does A Customer Support Supervisor Do At Web.Com Group

* Develop, train, and supervise customer specialist to achieve the highest sales, production, and quality goals.
* Create and track performance, workload, and corrective action plans.
* Work with individual agents using side-by-side monitoring and other methods to exceed customer and employee satisfaction and retention goals.
* Maintain and exceed client and customer needs.
* Act as a liaison between staff and other areas, including management.
* Maintain a consistent presence in the team area while supporting agents with escalated calls and/or issues.
* Assist in the creation and maintenance of an environment that promotes recognition and reward of excellent performance.
* Support the manager
* Customer Support, as needed and provide call-handling support, whenever necessary.
* Develop recommendations for customer strategic retention programs.
* Manage customer feedback measurement and complaint escalation process.
* Assists the Company in any necessary duties to achieve Company goals.
* Conduct special projects as required and perform other related duties as assigned

What Does A Customer Support Supervisor Do At Danaher

* Customer service focus, problem analysis and problem-solving, decision-making, planning and organizing, initiative, flexibility, presentation skills, high sense of urgency and collaboration cross-functionally.
* Define and communicate CSD standards of work for the concierge team
* Achieve and maintain key performance indicators
* Handle complex and escalated customer support issues
* Analyze CSD metrics to determine customer service outputs/effectiveness
* Identify and implement strategies to improve quality of service and productivity using DBS tools
* Travel to the customer site and work directly with our customers - providing hig level concierge service
* Direct the daily operations of the Contract Administration Team.
* Directly manage a team of 3 employees which will expand to 8 employees
* Interpret and communicate work procedures and company policies to the team
* Plan, prepare and devise work schedules according to budgets and workload
* Evaluate performance of staff.
* Identify and address staff training and coaching needs.
* Facilitate team meetings

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Help others decide if this is a good career for them

Average Length of Employment
Support Supervisor 3.6 years
Support Manager 3.3 years
Team Manager 3.0 years
Top Careers Before Customer Support Supervisor
Supervisor 5.5%
Cashier 4.1%
Manager 3.1%
Specialist 2.9%
Top Careers After Customer Support Supervisor
Supervisor 5.0%
Manager 4.2%
Consultant 3.5%
Cashier 3.3%

Do you work as a Customer Support Supervisor?

Highest Customer Support Supervisor Salaries

Job Title Company Location Start Date Salary
Customer Support Supervisor IAC Search & Media, Inc. Oakland, CA Sep 03, 2015 $88,885 -
$139,918
Customer Support Supervisor IAC Search & Media, Inc. Oakland, CA Sep 08, 2015 $88,885 -
$139,918
Customer Support Supervisor Avocent Huntsville Corp. Sunrise, FL Oct 01, 2011 $78,374 -
$79,500
Quality Assurance and Customer Support Supervisor W.M. Rice University Houston, TX Jul 01, 2015 $75,000

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How Would You Rate The Salary Of a Customer Support Supervisor?

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Top Skills for A Customer Support Supervisor

  1. Customer Service
  2. Customer Support Representatives
  3. New Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Utilized customer service tools, systems and procedures provided accurate, authoritative and timely solutions.
  • Supervised 15+ customer support representatives, managed call center resources to ensure timely resolution, recommended improvements to first-line management.
  • Briefed approximately 6,000 senior leaders and managers and base members on new procedures of consolidated office.
  • Delivered operational/project performance metrics, reporting, and presentations for customers, technical support, and management.
  • Evaluate job performance of staff and provide performance reviews, corrective action or other disciplinary/performance appraisals/counseling.

Customer Support Supervisor Demographics

Gender

Female

48.5%

Male

45.3%

Unknown

6.2%
Ethnicity

White

62.2%

Hispanic or Latino

15.9%

Black or African American

11.4%

Asian

6.8%

Unknown

3.6%
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Foreign Languages Spoken

Spanish

51.5%

French

9.1%

Portuguese

6.1%

Swahili

3.0%

Hindi

3.0%

German

3.0%

Serbian

3.0%

Japanese

3.0%

Urdu

3.0%

Carrier

3.0%

Armenian

3.0%

Russian

3.0%

Blackfoot

3.0%

Italian

3.0%
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Customer Support Supervisor Education

Schools

University of Phoenix

30.7%

Community College of the Air Force

7.3%

Strayer University

5.3%

Kaplan University

5.3%

University of South Florida

4.7%

Regis University

4.0%

Utah Valley University

4.0%

University of Cincinnati

3.3%

Illinois State University

3.3%

Florida State University

3.3%

University of Maryland - University College

3.3%

University of Georgia

3.3%

Colorado State University

3.3%

Franklin University

2.7%

Ashford University

2.7%

University of Texas at Arlington

2.7%

Virginia Commonwealth University

2.7%

Ohio State University

2.7%

University of Utah

2.7%

George Mason University

2.7%
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Majors

Business

37.9%

Communication

6.1%

Management

5.6%

Psychology

5.5%

Computer Science

4.3%

Computer Information Systems

4.3%

Accounting

4.2%

Information Technology

4.0%

Human Resources Management

3.9%

Marketing

3.5%

Liberal Arts

3.2%

Finance

2.2%

Project Management

2.1%

General Studies

1.9%

Electrical Engineering

1.9%

Computer Networking

1.9%

Criminal Justice

1.9%

Supply Chain Management

1.9%

Graphic Design

1.8%

Political Science

1.8%
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Degrees

Bachelors

44.4%

Other

21.8%

Masters

13.6%

Associate

11.7%

Certificate

5.3%

Diploma

2.4%

Doctorate

0.8%

License

0.1%
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Top Customer Support Supervisor Employers

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