Customer support supervisor jobs near me

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry. At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution. You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service). As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations. Job Responsibilities: Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Establishes clear expectations for balancing in-store customer service and completing online orders. Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. Seeks awareness of relevant competitors and industry trends. Ensures an effective and efficient response to customer questions, requests, and/or concerns. Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale. Maintains Team Member safety and security standards. Ensures compliance with relevant regulatory rules and standards. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover. Maintains cleanliness of workspaces including staging area and coolers. Maintains security of equipment, e.g., MSRs, phones, currency counters. Proactively identifies process improvement opportunities. Consistently communicates and models WFM core values, leadership principles, and supports goals. Job Skills Ability to perform task management, balancing dynamic customer flows. Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance). Excellent interpersonal, motivational, team building and customer relationship skills. Capable of teaching others in a positive and constructive manner. Proficient with email, Microsoft Office, and operations-related applications. Qualifications 12+ months retail experience Physical Requirements/Working Conditions Must be able to lift 50 lbs. In an 8-hour workday: standing/walking 6-8 hours. Hand use: Single grasping, fine manipulation, pushing and pulling. Work requires the following motions: bending, twisting, squatting, and reaching Exposure to FDA approved cleaning chemicals Exposure to temperatures 90 degrees Fahrenheit Ability to work in a wet and cold environment. Ability to work a flexible schedule including nights, weekends, and holidays as needed. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery. The wage range for this position is $16.50-$30.20 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site: ********************************************** At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.PandoLogic. Category:Customer Service, Keywords:Customer Service Supervisor, Location:Ashburn, VA-20147

Service Support Manager - Job Description The Service Support Manager will lead the transformation of the service organization from a cost center to a profit center, driving value through rapid response and hands-on service delivery. This role is pivotal to the organization's plan to triple its size within two years and will require a blend of technical expertise, strategic thinking, and strong leadership. Key Responsibilities Execute Service Strategy: Implement the new service model focused on rapid response to customer issues and boots-on-ground support. Training & Development: Design, develop, and deliver training programs for service staff to ensure high-quality customer support. Cross-Functional Collaboration: Work closely with engineering and sales teams to create and price aftermarket parts kits, ensuring alignment with organizational goals. Customer Issue Resolution: Lead efforts to resolve customer issues swiftly and effectively, maintaining high satisfaction levels. Organizational Growth: Contribute to the plan to grow the service organization threefold within two years by identifying opportunities for expansion and efficiency. On-Call Availability: Maintain readiness to respond to urgent service needs as the role requires on-call availability. Candidate Profile & Requirements Experience: Significant hands-on HVAC field experience is essential. Managerial Skills: Proven ability to manage teams, drive strategic initiatives, and oversee technical troubleshooting. Technical & Strategic Acumen: Ability to balance immediate technical problem-solving with long-term strategic planning. Collaboration: Strong interpersonal skills to work with engineering, sales, and other departments. Adaptability: Comfortable working in a dynamic, growth-focused environment. Additional Information This role is designed for candidates who thrive in fast-paced environments, possess deep technical expertise in HVAC, and are passionate about building and leading high-performing teams. The Service Support Manager will be instrumental in shaping the future of the service organization and driving its success as a profit center. Compensation & Expectations Salary Range: $105,000 to $115,000, commensurate with managerial and technical experience. On-Call Requirement: The position requires on-call availability for urgent service needs. 401k match Health, Vision, Dental Insurance PTO and Sick Leave Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************

CSC-AD - Certified Supervised Counselor - Alcohol & Drug Certified Supervised Counselor - Alcohol & Drug (CSC-AD) Employment Type: Full-Time Compensation: $32-$36/hour Healthcare Recruiters International is sourcing a CSC-AD Substance Abuse Counselor for a behavioral health organization committed to ethical, client-centered care. This position provides a balance of remote flexibility and clinical engagement in both individual and group settings. Core Responsibilities Conduct intake assessments and provide ongoing counseling Facilitate group therapy sessions as scheduled Create, implement, and review individualized treatment plans Document sessions and progress according to COMAR and agency standards Coordinate with the Clinical Director for supervision and training Qualifications Current CSC-AD certification in good standing Experience with assessments, counseling, and documentation Strong organizational and communication skills Familiarity with regulatory standards (COMAR) What's Offered $32-$36/hour Remote work options Supportive supervision and training environment Full-time schedule with flexibility

For 40 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe. We are seeking an energetic and compassionate a full-time Client Services Specialist to join our fantastic Customer Service team, which is located at our headquarters in Fairfax, VA. Responsibilities: Assisting the sales team with day-to-day operations and administrative tasks. Must be able to handle many inbound and outbound calls to and from clients, listen to our clients' needs and provide helpful solutions to their concerns. Build sustainable relationships and trust with client accounts through open and interactive communication. Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support. Meet personal/customer service team sales targets and call handling quotas. Process semen, products, and internet orders Liaison between patients and physician clients Schedule client depositor and designated donor appointments Triage calls to management and accounts receivable Able to handle multiple office responsibilities simultaneously. Responding to customer inquiries and providing accurate information about our products and services. Identifying opportunities for upselling and cross-selling to existing customers. Collaborating with the sales team to develop and implement upselling strategies. Maintaining accurate records of customer interactions and sales activities. Requirements: Proven experience in a sales support or customer service role. Strong understanding of upsell techniques and strategies. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Proficiency in using CRM software and other sales tools. Proven experience working in a call center or customer-support role is a huge plus! Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule. Demonstrate strong phone and verbal communication skills along with active listening. Must be able to multi-task, prioritize, and be detail oriented. Must possess a high level of independent judgment and accuracy. Fluency in other foreign languages is a plus! Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams Must have patience and compassion for clients trying to conceive. Candidates must have a dedicated quiet work space free of distractions Strong preference for candidates who are located in DC, Maryland and Virginia. Additional information: $20.00 per hour Work Schedule Options: Hybrid or Remote: Tuesday -Friday 10:30am-8pm and Saturday 11:30am-3:30pm Fairfax Cryobank is accessible via the Dunn-Loring metro, offers free parking, and offers an amazing retention program, including free staff lunches, gift cards for special occasions, excellent compensation, a bonus program, benefits and a positive work environment. For more information about Fairfax Cryobank, please visit us at ************************ GIVF provides competitive compensation and generous benefits to our employees, including: Health, Dental and Vision insurance Flex Spending Account (FSA) and Health Savings Account (HSA) options Group term life insurance Short-term and long-term disability options 401K plan with employer match Paid parental leave Tuition reimbursement program Paid vacation and sick time Paid company holidays Job training and development opportunities To apply, kindly email your cover letter, and resume to ************* and note CSR in the subject line. EOE/M/F/D/V

Join us as a Service Team Associate We're looking for friendly team players to create a warm environment for our guests and provide great service for our guests. Thrive in a safe and supportive work environment with team members who become friends. There's always something new to learn, do, and accomplish. If you don't have experience, we'll train you! You'll get opportunities to gain skills that help you rise in your career, no matter where you go. We're all about giving back, so you'll also get the chance to impact your community through our Panda Cares initiative. Let's work together. Essential Functions for Service Team Associates: Provides exceptional dining experience to Guests - Greeting Guests, Serving food and handling payments at cash register Maintains the cleanliness and appearance of the store Follows Operations Standards and Safety Procedure to serve fresh and quality food Works efficiently in fast paced kitchen environment, and may work at different positions - Front counter, Drive Through or Kitchen Work effectively with team members to meet daily goals in a fun, positive environment. How we reward you:** Flexible schedules Great pay Free meals while working at Panda Medical, Vision, Dental, Voluntary Short-Term Disability, Cancer Income Protection insurance for full-time associates Health Care and Dependent Care Flexible Spending accounts 401K with company match Vacation, sick leave, bereavement/funeral leave and Leave Share Program for eligible associates Associate discounts for many brands Referral bonus for eligible associates Opportunity to give back to your community Hands-on paid training to prepare you for success On-Going Career & Leadership Development Opportunities for growth into management positions Pre-Tax Dependent Care Flexible Spending Account Please refer to for details. **Candidates must meet, and continue to meet if employed, eligibility requirements for each benefit to qualify. Qualification: Friendly and helpful team members Operations experience is a plus Some high school Food Handler certification may be required depending on local requirements, acquired at your expense ADA Statement: While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations. Panda Strong since 1983: Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values. You're wanted here: Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to ...@PandaRG.com.

Abacus is looking to hire a contractual Sea Logistics Customer Care Specialist that supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled. Your Responsibilities: Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction Shipment Management Qualification and entry of Customer orders into Operational process Complaint Management Support Customer Development & Maintenance Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience Profit Maximization - avoid additional costs & expenses due to internal service failure Financial Excellence & Development Quotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment) Familiarization with Products & systems Customer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile) Customer Data Management: Maintenance and integration of customer data in the Systems Customer Relationship Management: Knowledge Exchange with Sales Establishing and building Customer relationships (Sales support) Reporting (refining and reviewing Customer requested reports generated from Systems) Care & Follow up on first orders & document Customer Feedback Actively participate in regular Team community based activities Self-Development Have fun & stay engaged

Seasonal Warehouse Worker UPS Quick Apply Applying for this role online is quick and easy and you could even schedule your first day of work within 10 minutes! The steps are simple: 1) Provide some basic information to start the application process. 2) Watch a short video to see what the job is like. 3) Complete our online application process. 4) Receive your job offer and schedule your first day of work. UPS Seasonal Warehouse Workers Also known as seasonal package handlers, many of our seasonal warehouse workers load/unload packages in and out of UPS trailers or our signature brown trucks. Many of our employees start out as seasonal employees. They are a collaborative, energetic team who enjoy fast-paced work. What youll need: The ability to lift up to 70 lbs Stamina this is a workout like no other! Legal right to work in the U.S. An eye for detail Reliable and responsible And a really good pair of sturdy work shoes Industry-leading Benefits: Excellent weekly pay Safe work environment Growth potential* No experience necessary *This is a seasonal role. A seasonal job is a great place to start at UPS, and it might even lead to a permanent role that offers even more advantages and benefits! The base pay for this position is $21.00/hour UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Vehicle Service Specialist - $19 hourly Valvoline Instant Oil Change | Locally Owned & Operated Are you ready to reach your full potential? Do you enjoy meeting new people and being part of a fast-paced, team environment? If you're looking for a full-time career with outstanding growth opportunities, our locally owned Valvoline Instant Oil Change locations are proud to provide the tools and training you need to succeed. We welcome all types of talent - no matter your background or experience level. Whether you're just starting your career, transitioning from another industry, or a seasoned pro looking for a change, we'll train you on everything you need to know. What We Offer Paid, hands-on training No late nights - locations close by 7:00 pm Competitive pay - up to $19/hr based on experience Career advancement opportunities - we promote from within Uniforms, safety gear, and PPE provided Tuition reimbursement for continuing education Employee discounts - 50% off most services Friends & family discount - 20% off invoice Paid vacation and holidays Medical, dental, vision, and 401(k) plan (Benefits may vary by location) Your Responsibilities Deliver exceptional customer service and handle questions with care Perform oil changes, filter replacements, and preventive maintenance Inspect vehicles for potential safety or maintenance needs Conduct basic maintenance services such as tire services and fluid exchanges Maintain accurate inventory and keep work areas clean and organized Follow all safety standards and VIOC procedures to ensure a safe workplace What You'll Need Attention to detail and ability to follow procedures Strong communication and customer service skills Team-player mindset and willingness to learn Commitment to completing training & continued education Ability to work in a fast-paced environment and handle multiple tasks. Requirements Excellent problem-solving skills. Complete all necessary certifications. Must have reliable transportation. Able to work with tools to perform duties in tight or hard to reach areas. Ability to learn and follow the VIOC SuperPro process for all services. Physical & Environmental Requirements Ability to lift up to 50 lbs and move between bays during service Work in indoor/outdoor settings and varying temperatures Exposure to common automotive chemicals and noise Ability to stand, climb, bend, and reach throughout the shift Ability to work for extended periods of time with arms above your head when performing services underneath the vehicle on a catwalk. Text-to-Apply: Text “jobs-dv” to 23000 DV Valvoline Instant Oil Change and its affiliates are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. The above description is not intended to be an "all-inclusive" list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.

JOOLA is for looking for an experienced Seasonal Customer Service Specialist with a passion for growth and interest in pickleball and table tennis! We are seeking a dynamic and results-driven Customer Service Specialist to join our team for the busy season. In this temporary role, you'll play a key part in supporting our growing pickleball business-driving and nurturing new opportunities while maintaining strong relationships with existing clients throughout the season. Responsibilities: Consumer Communication: Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services. Order Processing: Assist in processing consumer orders through mult`iple communication channels (email, phone, web) and provide order confirmations. Complaint Resolution: Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity. Product Inquiries: Respond to consumer questions about product details, availability, pricing, and shipping information. Customer Feedback: Gather consumer feedback and communicate insights to relevant departments to improve products and services. Data Management: Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system. Order Follow-up: Monitor and follow up on pending or delayed orders, informing consumers of any changes or delays. Cross-Functional Collaboration: Work with internal teams (e.g., logistics, sales, marketing) to ensure timely responses to consumer needs and resolve issues. Customer Service Standards: Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image. Special Projects: Support the customer service team with special projects as required, contributing to overall process improvement. Qualifications: High School diploma or equivalent 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment. Strong verbal and written communication skills, with the ability to communicate clearly and effectively with consumers. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite Experience with CRM software (Salesforce) is a plus About JOOLA: JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. JOOLA creates a variety of equipment, apparel, and accessories for both table tennis and pickleball players, professional and recreational. With offices in US, Germany, Brazil, and China, JOOLA has a global presence and wide distributor network.

DCS Operations Supervisor Supervise the Superintendents nationally in coordination with the Division Manager Supervise and Coach Superintendents to attain leadership goals Set up and lead product/installation technique trainings in coordination with product manufacturers on a quarterly basis Head up Superintendent meetings to discuss staff changes/project issues/company procedures etc. monthly Conduct Superintendent evaluations Work closely with Division Manager to develop/educate/reinforce proper workflow procedures are followed by Superintendents Support and ensure company procedures and proper installation techniques are being followed per BICSI Standards & NEC Codes Develop solid working relationships with customers, manufacturers, fellow trades, and subcontractors Deliver strong interpersonal skills and team building skills with MidPoint Personnel Participate in project kickoff meetings to review SOW and Budgets Develop solid working relationships with customers and MidPoint team Oversee daily operations, ensuring efficiency and effectiveness nationally with DCS Superintendents Develop and implement operational policies and procedures to enhance productivity and quality Coordinate with the Division Manager to ensure alignment with organizational goals and objectives Ensure compliance with industry regulations, company policies, and safety standards Mentor a team of Superintendents, fostering a culture of continuous growth and excellence Address operational issues and resolve problems in a timely and effective manner Prepare and present regular reports on Superintendent performances quarterly to Senior Management

We are not working with external recruiters or search firms for this position - please do not reach out. Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor-we're a trusted partner committed to enriching spaces and creating lasting value. As a private equity-backed company, Renova One offers the opportunity to work closely with leadership and portfolio operations teams to drive growth and create lasting value. Position Summary: The Client Service Specialist serves as a key point of contact for clients, providing bilingual (Spanish/English) support and ensuring timely, accurate communication throughout the order and service process. This role requires a high level of empathy, professionalism, and strong communication skills to deliver exceptional customer service. The Client Service Specialist collaborates closely with internal teams to manage orders, resolve issues, and support efficient front-office operations. Responsibilities & Duties: Administrative, Customer, and Communication Management Answer and direct incoming calls related to telephonic orders, warehouse deliveries, invoice inquiries, and inspection visits. Greet, admit, and escort office visitors and clients in a professional and courteous manner. Enter and manage orders received via email from property managers. Accurately document order details, status updates, and customer notes within internal systems. Follow up on “On Hold” and canceled jobs to confirm next steps or finalize closures. Installer and Project Coordination Manage daily communication with installers, providing job information, updates, and logistical support. Maintain clear and consistent communication with project managers regarding order progress and site updates. Facilitate coordination between project managers and property representatives to ensure accurate project execution. Data Management Scan, rename, and upload cut sheets, vinyl, and carpet work order packets to Global and Pilot systems. Ensure all project-related documentation is accurately filed and maintained for easy retrieval. Maintain organized records of orders, communications, and project notes. Responsible for managing order entry and fulfillment processes during the company's transition to the RFMS system. Qualifications: At least 2 years of professional experience in a customer service or client support role Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and manage competing priorities in a fast-paced environment Proficiency in Microsoft Office and experience using CRM or customer service software Experience with RFMS is a plus High school diploma or equivalent required; associate's degree preferred Other: All offers of employment are contingent upon a background check Your information will be kept confidential according to EEO guidelines We are not working with external recruiters or search firms for this position - please do not reach out.

Team Manager | Contact Center Operations (Seasonal) Remote U.S. | Full Time | starting at $38/hour + 401K + Match | Incentives/Bonuses Opportunity Highlights: Wide range of shifts, including evenings and weekends. 100% Remote work in the U.S. Growth potential Starting at $38/hour + incentives Work from early November 2025 through April 30, 2026 averaging 40+ hours per week. A dedicated hardwired Ethernet connection is required. ?Candidates with Contact Center experience leading remote teams and driving team attainment of SLAs and KPIs are strongly preferred. JDA TSG's Tax Services Group is hiring Team Managers for the upcoming tax season. If you are looking for remote seasonal work, we would love to speak with you about joining our team! You should have a history of leading remote support teams and an obsession with the customer experience. On a Typical Day, you will: Provide strong and effective leadership via video, phone, and chat, and inspire and motivate your team to achieve program goals. Monitor and evaluate team to identify and provide mentoring and coaching. Implement policy updates through training and change control processes. Identify areas for process improvement at the individual and team level. Analyze daily/weekly/monthly team performance data and deliver performance feedback. Assess, adopt, and update strategies to empower team to meet SLAs and KPIs, including timecard management, shift adherence, proper use of tools and resources, Net Promoter Scores, Quality of Service, case documentation, average handle time, connectivity requirements and troubleshooting. Identify and address issues and challenges within the leadership channels, customer-facing issues, and customer escalations, ensuring resolution in a friendly and prompt manner. Escalate customer callbacks as needed. Carefully document and keep accurate records of team-related activities?. Ensure team members meet milestones during onboarding and training periods. What you bring to the role: A passion for customer support and improving the customer experience 2+ years in a remote, supervisory role, leading teams of 15+ customer support professionals. Strong technical skills and ability to navigate computer systems and software including Professional tax software, Microsoft 365 (Outlook, Teams, Word, Excel), Slack, Timekeeping solutions, etc. A dedicated workspace with a hard-wired Ethernet connection and personal computer for administrative responsibilities. (No Satellite or Wi-Fi providers.) What We Provide: Seasonal/flexible morning through evening hours. We staff Mornings, Midday, and Evenings, 7 days per week, from the comfort of your home office. W2 position starting at $38 per hour + benefits including 401K with match, perks, and other incentives. Work from early November through the end of April 2026, averaging 40+ hours a week. Comprehensive training and support from our management team, who are committed to helping you excel in this role. Equipment including laptop for the duration of employment. (You must also have access to a personal computer for your use.) The opportunity for employment growth within JDA TSG. We need folks who can work the entire season (through the end of April). Can you commit? APPLY NOW! About?JDA TSG: Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies and talent solutions. JDA TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, protected veteran status, political affiliation, or any other status protected by applicable law. Applicants must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Job Description T-Rex Solutions is seeking a results-driven Incident Support Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: Support the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business operations. Responsible for planning and coordinating all activities required to perform, monitor, and report on the incident remediation efforts. Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. Will act at the contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of the CBP Incident Management process and ensuring that incidents are managed and reported in accordance with the CBP Incident Management process. Is the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that all incidents are properly resolved and closed. Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident Management Process. Requirements: Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. Relevant certifications such as ITIL v3, CCNA, CCNP, CIM Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. Showcase leadership abilities by managing projects and teams. Be proficient in project management and have knowledge of security and compliance issues. US citizenship required Ability to obtain and maintain a CBP public trust clearance Desired Skills: Experience directly supporting DHS, CBP or ICE Network Operations Active CBP clearance, or DOD Secret clearance or higher T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $165,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster. Job Summary The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers. Responsibilities The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services. Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities. Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance. Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program. Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders. Assess/Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules. Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner. Manage employee timecards in addition to standard HR responsibilities as a people leader. Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders. Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable. Continually monitor program adherence, quality, attendance and address accordingly. Report Corrective and Preventative Actions in a timely manner. Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues. Conduct recurring development-based 1x1s with team members focused on both performance and goal setting. Effectively manage time and independently prioritize work responsibilities to meet key deadlines. Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills. Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person). Proactively seek and implement process efficiencies to reduce team manual work. Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc. Work well independently and in a team setting by collaborating across different departments. Qualifications: Bachelor's degree or equivalent work experience preferred 3-5 years of experience in related field of patient support programs preferred Previous management experience preferred Strong communication, presentation, and time management skills Commitment to the continued development of oneself and team members Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas Travel may be needed to perform your duties up to 10%. What is expected of you and others at this level: Coordinates and supervises the daily activities of operations or business staff Administers and exercises policies and procedures Ensures employees operate within guidelines Decisions have a direct impact to work unit operations and customers Frequently interacts with subordinates, customers, and peer groups at various management levels Interactions normally involve information exchange and basic problem resolution TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 8am - 5pm CT. REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping Rate Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Anticipated salary range: $67,500.00 - $86,670.00 Bonus eligible: No Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being. Medical, dental and vision coverage Paid time off plan Health savings account (HSA) 401k savings plan Access to wages before pay day with my FlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to close: 12/23/2025 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here

What we're doing:Owning a home is a foundational part of building financial security and wealth in America. However, the tools and technology that support homeownership are antiquated, dependent on things like fax machines, handwritten documentation, and hours of manual review. We're here to change it. Vesta is the next-generation system of record to power the multi-trillion mortgage market. We believe that we are overdue for a core transformation - that in order to build a fully automated process and fully digital customer journeys, lenders will have to adopt a system of record platform that is modern, open, and orchestrated by best-in-class software workflows. Who we are:Our founding team is no stranger to the complexities of the financial industry. As early employees at Blend, they spent years together focused on creating modern cloud infrastructure for banks. Now, with Vesta, they are transforming the mortgage industry by creating the most flexible, open and automated origination experience, benefiting financial institutions and their customers. And, we're not alone. We've raised $55M from top tier investors, including Andreessen Horowitz, Bain Capital Ventures, Conversion Capital, Zigg Capital, and Index Ventures. We believe that our team is our greatest competitive advantage and take pride in having a team of exceptional humans. As a team, we value humility, empathy, self-awareness, and an orientation towards action. If this sounds like you and you're excited by the idea of getting in at the ground level to be part of building the infrastructure that will power the future of the finance industry, we would love to hear from you! About the role: As our first Support Manager at Vesta, you'll play a key role in building and leading our support function. You'll start as a player-coach-balancing hands-on work with leadership responsibilities-and evolve into a people manager as the team grows. You'll partner closely with the Head of Implementations & Support to deliver exceptional customer experiences, establish scalable systems, and turn customer insights into product improvements. In this role, you can expect to: manage, mentor, and coach Support Specialists, fostering a culture of curiosity, ownership, and customer empathy collaborate with the Head of Implementations on hiring, onboarding, and workforce planning as the team expands define and evolve support workflows, escalation paths, and team processes engage directly with customers to handle complex or high-priority issues, setting an example for high-quality support and communication partner with Product and Engineering to triage and prioritize bugs, feature requests, and product feedback own our help center content-writing and maintaining documentation that helps customers self-serve and get the most out of Vesta establish and track key support metrics (e.g., response times, resolution rates, CSAT) to measure performance and identify opportunities for improvement surface insights from customer interactions to Product, Design, and Engineering teams to inform product decisions identify and drive process improvements that improve both customer satisfaction and team efficiency be a foundational part of delivering industry-changing software to our customers! Who you are You are an experienced customer support professional with a passion for helping customers and building high-performing teams. You've spent time both resolving customer issues directly and leading others to do the same. You're excited to help shape and scale a world-class support function from the ground up, building the processes, metrics, and structure that will enable the team to grow effectively. You're comfortable rolling up your sleeves-diving into tickets, troubleshooting integrations, and learning the product-while also thinking strategically about how to make the team more efficient and impactful. You can communicate comfortably across technical and business contexts, navigating APIs, webhooks, and integrations when needed. You are data-driven and operationally minded, with an instinct for building structure-help centers, reports, dashboards, and KPIs-that helps a team grow efficiently. You care deeply about customers' success and take pride in helping them get value from the product. You're excited to partner closely with the Head of Implementations on hiring, onboarding, and developing the team. As a bonus, you may have experience in or adjacent to the mortgage industry or mortgage technology landscape. Benefits and Perks Robust medical, vision, & dental coverage (~100% of employee premiums are covered) 401(K) plan offering Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!) Remote-first culture with a hub in San Francisco Generous Work-From-Anywhere & Wellness Benefits Monthly Doordash benefits Open & encouraged flexible time off Company offsites to get to know the team! Our cash compensation amount for this role is targeted at $115,000 - $150,000/yr. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. At Vesta, we believe that the only way we can tackle the challenging problems in front of us is by having diverse perspectives and an environment that promotes inclusivity. We're committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. As part of our onboarding process, we participate in the E-Verify program.

ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. Longevity Opportunity Vision Enjoy the game! We're launching a client-facing analytics service that gives studios a free diagnostic and action plan. Typical outputs include 1-2 revenue-tied A/B tests, Live ops, UA recommendations, and useful benchmarks from similar titles. We will run funnel audits, help with product adoption, and tell a clear story for execs so teams can confidently ship changes. We also connect specialists on both sides to remove bottlenecks. Responsibilities Lead discovery and scope diagnostics that translate business goals into testable hypotheses Craft simple, exec-ready narratives non-analysts can rally behind Recommend and help launch high-leverage A/B tests and UA optimizations Partner with Game Data Analysts and Data/ETL engineers to keep data clean, secure, and well-defined Use genre benchmarks to contextualize results and capture repeatable wins Share market insights that inform future Xsolla products Qualifications 3-8+ years in game analytics with a track record of presenting to non-analysts Comfortable across UA, creatives, MMPs, monetization/live-ops, and payments conversion Solid SQL and BI literacy; you can validate metrics and sanity-check pipelines Experience designing and interpreting A/B tests Client-facing or consulting experience is a plus Deep understanding of SQL, Python, or R Nice to have Language coverage for key markets (Russian, Chinese, Korean; others welcome) Experience building benchmarks or productized analytics playbooks Data and tools We plug into the customer's stack (Snowflake, S3, Redshift, Azure; JSON/SQL) rather than replacing their BI We may use third-party sources like AppsFlyer, Adjust, GA/GA4, Unity Analytics, and Firebase Don't meet every requirement listed? Studies show that women and people of color are less likely to apply for jobs when they don't meet every requirement. At Xsolla, we are committed to building a diverse and inclusive community, so if you think you could be amazing in this role, even without all the listed qualifications, please apply! You may be exactly who we didn't even know we need. Equal Employment Opportunity Statement:Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.We consider qualified applicants with criminal histories in accordance with the Fair Chance Act. Criminal History Consideration:For the Operations Director - China position, we will conduct a background check that may include the following:Criminal history check Employment verification Education verification Credit history check Professional license verification Relevance to Job Responsibilities:The background check is relevant to this position because the following role responsibilities include creating assets for branding, and accessing confidential company data. Rights Under the Fair Chance Act:Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact ******************. Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, unlimited Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play. By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with this Xsolla Privacy Notice for Job Applicants . Please direct any inquiries regarding your data privacy to ******************.

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program. Position Overview: As a Corporate Support Manager for CrossCountry Mortgage LLC., you'll be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline. Your experience running a mortgage office will be an asset to you as you provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process. Job Responsibilities: Understand assigned territory branch needs and develop plans to address them. Resolve branch complaints. Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. Monitor and follow up with branch employees to maintain the proper workflow. Ensure assigned branches comply with all corporate and regulatory policies and procedures. Develop, review, and recommend overall operational systems and procedures for the mortgage lending function. Develop new methods and procedures to increase operations efficiency. Manage projects for deployment of new systems and procedures. Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees. Guide and direct employees to assist their professional development. Monitor daily, weekly, and monthly production and compliance reports. Qualifications and Skills: A minimum of 3 to 5 years' experience in Operations, Processing, or Underwriting. A minimum of 3 to 5 years' management experience. Strategic understanding of the mortgage lending function. Experience with Encompass LOS system, a plus. Excellent communication and customer service skills. Excellent knowledge of processing, closing and funding loans in accordance with Investors and Agency guidelines including federal and State required practices. Ability to prioritize and meet deadlines. Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment. Proficient with Microsoft Office Suite. Knowledge of FNMA, FHA, GNMA and VA housing loans. This is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Pay Range: Base Pay: $75,000.00 - $90,000.00 The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: ********************************** California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants. CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit ***************************

Country: United States of America Your Journey Starts Here: Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: This is an individual contributor position. The primary function of the Credit Risk Review Senior Supervisor is to maintain subject matter expertise in, and lead and participate in assessments of credit risk and credit risk management in the Company's corporate and investment banking units, including leveraged finance, large corporates, financial institutions, institutional commercial real estate, and structured finance, including project finance and warehouse lending. Specific experience in analyzing complex credit transaction structures will be a plus. Position also assesses overall asset quality, risk and compliance with established underwriting policies, procedures, limits, and concentrations. S/he performs testing in a timely manner, ensuring all review quality and client relations standards are met, and courteous and professional behavior is observed in all situations. The incumbent reviews individual loan files and other materials for compliance with underwriting, credit monitoring, and portfolio management policies and standards, and contributes to the assessment of the quality, quantity, direction, and overall credit risk in the organization through planned vertical and horizontal reviews, as well as continuous monitoring of the assigned loan portfolios. * Leads and participates in credit risk reviews of the corporate and investment banking portfolios and contributes to the preparation of the review summary, findings, observations, and recommendations. * Assesses asset quality, status, and appropriateness of existing credit risk controls/ compliance with established underwriting policies/risk tolerance. * Ensures appropriate and timely assignment of risk ratings and identification and management of deteriorating credits. * Reviews required documentation for loan review testing, inclusive of conducting credit file reviews and completing necessary linesheets. * Assesses the effectiveness of portfolio management and credit monitoring functions and reporting. * Follows up and tracks recommendations issued from prior reviews; performs validation of completed remediation. * Follows up and tracks regulatory recommendations; performs validation of completed remediation. * Monitors performance of the corporate and investment banking portfolios through a broad spectrum of continuous monitoring activities to identify emerging trends and risks. * Assesses and monitors credit risks related to new products and business initiatives. What You Bring: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Bachelor's Degree or equivalent work experience: Accounting, Finance, Business or equivalent field. - Required. * Master's Degree: Accounting, Finance, Business or equivalent field. - Preferred. * 12+ Years Banking experience, preferably concentrated in Corporate Credit Loan Review, Credit Risk Management, or other Corporate and/or Leveraged and Structured Finance Credit Risk functions; specific subject matter expertise in complex credit structures strongly desired. * Ability to think critically and work independently with limited supervision. * Analytical and detail oriented. * Strong organizational and time management skills with ability to complete multiple projects simultaneously and in a timely manner. * Project management skills and ability to direct others when leading an assignment. * Excellent business writing skills. * Ability to effectively interact and communicate with business line and credit risk personnel across the organization through strong written and verbal communication skills; communicate in a timely and straightforward manner. * Solid diplomatic skills with the ability to resolve conflict; ability to establish rapport with all parties in order to mitigate tension. * Technology and computer skills, with the ability to effectively use Microsoft Office (Word, Excel, Outlook, PowerPoint); proficiency with data analytics and business intelligence tools is a plus. * Working knowledge/ industry expertise of policies, procedures, and regulatory matters related to lending in the large corporate, financial institution, and structured finance sectors as well as credit products such as derivatives and letters of credit. * Stays current with industry and regulatory trends and emerging risk issues and has good understanding of current market and competitive landscape in which the organization operates * Follows through to meet commitments to others. * Takes responsibility for achieving strong results, despite balancing multiple complex demands * Problem-solving skills; identifies the component parts of a complex situation or problem and the relationship among variables that may not be obvious. Certifications: * CFA (Chartered Financial Analyst): Finance certifications desired - Preferred. It Would Be Nice For You To Have: * Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. * Experience in Microsoft Office products. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range Minimum: $105,000.00 USD Maximum: $175,000.00 USD Link to Santander Benefits: Santander Benefits - 2025 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at ****************** to discuss your needs.

The Women and Children Heath Regulatory Support Manager is responsible for planning, organizing, leading and executing strategic initiatives and supporting regulatory requirements to align with overall business strategy for the Women and Children's Health Team. Essential Functions: Work closely with executives and leaders to ensure assigned initiatives align with business strategies, regulatory/contract/accreditation requirements and are properly resourced, and managed. Develop and provide comprehensive reporting & analysis with actionable recommendations and outcomes for assigned Women and Children's Health(WCH) initiatives to senior management, stakeholders, and executive sponsors. Incorporates industry standards, best practice project management tools and techniques in Women and Children's Health initiatives. Support the development and management of Women and Children's Health initiatives including data analysis to support the design, project plan development, workflow design, program tracking and implementation, ensuring assigned Women and Children's Health initiatives are monitored and tracked as it relates to regulatory compliance. Manage and oversee execution of women, infant and children's specific initiatives as directed by Ohio Department of Medicaid. This includes but not limited to the Medicaid School Program, Maternal Infant Support Program, Pathway Community HUBS, Reporting requirements and any ODM Regulatory deliverables or ad hoc requests Lead, direct and / or participate in Women and Children's Health strategic initiatives Oversee and facilitate execution of agreements with community-based organizations interested in collaborating and partnering on maternal child initiatives to improve health outcomes. Coordinate the tracking and submission of process measures to related MCO improvement efforts in communities related to infant mortality reduction efforts, as well as women and children's preventative care. Monitor performance and processes of community partnerships within the CareSource network using reports generated from data/analytics, quality, population health and HEDIS to identify and disseminate best practices and to identify and address performance not being met as outlined within contracts/agreements. . Collaborate with internal stakeholders to use data to facilitate identification of gaps in clinical care, screenings, to implement best practices to optimize HEDIS rates, and develop and implement quality improvement activities to improve upon quality outcomes-measures for women, infants, and children. Partner with Provider-Contracting teams to collaborate with APM Providers (CMC, CPR, ACO's and VBR) and all other providers to identify, prioritize and implement initiatives to engage members in completion of needed health care services and screenings. Perform any other job-related instructions, as requested Education and Experience: Bachelor of Science in Nursing (BSN) or related field or equivalent work experience required Minimum of five (5) years of experience in nursing, social management, case management, discharge planning, care coordination and or community/home health environment required Minimum of five (5) years of clinical experience is required; 3 or more years of clinical experience in pediatrics/maternity care preferred Minimum of three (3) years of Medicaid/Medicare preferred Minimum of two (2) years of supervisory/preceptor experience preferred Preferred experience with project or technical leadership with proven demonstrated responsibility for development and implementation of strategic plans is required Competencies, Knowledge and Skills: Data analysis and trending skills Proven ability to effectively interact at all organizational levels working with stakeholders and external partners Ability to manage and meet workloads and deadlines Proficiency in Microsoft Office tools, including Word, PowerPoint, Visio and Excel Ability to communicate effectively with diverse population Ability to multi-task and work independently within a team environment Ability to collaborate with other internal team members to optimize birth and health outcomes for pregnant members Ability to prioritize and adapt in a regulated environment; Ability to maintain flexibility while leading innovation and organizational change; Knowledge of community and state support and advocacy resources for population served Familiarity of state and federal healthcare regulations and environment Critical listening and thinking skills and willingness to be flexible Decision making and problem solving skills Strong organizational and time management skills Ability to work within autonomous role, adapting and modifying plan of care of member as required Licensure and Certification: Current unrestricted license as a Registered Nurse (RN) in state of practice is required Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if employee has started employment in position, employment in the position will be terminated To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 - March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified. Working Conditions: Work From Home; may be required to sit or stand for extended periods of time Some travel to fulfill duties of position Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer Perform regular travel to CareSource Headquarters for team meetings and other events as determined by leadership. Compensation Range: $70,800.00 - $113,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Salary Organization Level Competencies Fostering a Collaborative Workplace Culture Cultivate Partnerships Develop Self and Others Drive Execution Influence Others Pursue Personal Excellence Understand the Business This is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.#LI-TS1