The customer service technician is in charge of troubleshooting customers' technical issues and solving them. You are to help customers to resolve maintenance and installation issues either at home, business places, or wherever you are called to. Sometimes, this job may be remote, and it may also involve moving to different places when necessary.
As a customer service technician, you are to answer customers quickly and get to the root of the hardware and software technical issues. You may also be needed to provide customers with timely and accurate feedback and helping customers to resolve their issues. The customer service technician also assists with documenting procedures, performing safety checks. You will also assist in documenting procedures, conducting electrical safety checks on equipment, and testing and evaluating new technologies.
For this job, you are required to have a degree in electrical engineering, computer science, or a related field. In some cases, a proficiency examination is required. A customer service technician is expected to be courteous with excellent oral communication skills and great customer service skills. The average salary of a customer service technician is $58,990 to $70,910 per year.
There is more than meets the eye when it comes to being a customer support technician. For example, did you know that they make an average of $20.37 an hour? That's $42,373 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many customer support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a customer support technician, we found that a lot of resumes listed 24.9% of customer support technicians included customer service, while 17.8% of resumes included technical support, and 7.3% of resumes included sql. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support technician job title. But what industry to start with? Most customer support technicians actually find jobs in the technology and telecommunication industries.
If you're interested in becoming a customer support technician, one of the first things to consider is how much education you need. We've determined that 37.8% of customer support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.0% of customer support technicians have master's degrees. Even though some customer support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a customer support technician. When we researched the most common majors for a customer support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support technician resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a customer support technician. In fact, many customer support technician jobs require experience in a role such as customer service representative. Meanwhile, many customer support technicians also have previous career experience in roles such as cashier or technical support specialist.