FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Customer Support Technician

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Customer Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $59,000

    Average Salary

What Does A Customer Support Technician Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Customer Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Customer Support Technician?

Send To A Friend

Customer Support Technician Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Customer Support Technician Career Paths

Customer Support Technician
Technical Support Specialist Systems Administrator
Information Technology Manager
7 Yearsyrs
Technical Support Specialist Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Support Specialist Network Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Technical Support Technician Team Leader Vice President
Chief Information Officer
11 Yearsyrs
Technical Support Technician Consultant Senior Software Engineer
Chief Technology Officer
11 Yearsyrs
Technical Support Technician Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Technician Team Leader Vice President
Vice President Of Information Technology
12 Yearsyrs
Technician Network Technician Systems Analyst
Systems Manager
6 Yearsyrs
Technician Consultant Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Help Desk Analyst Support Specialist
Senior Support Specialist
5 Yearsyrs
Help Desk Analyst Network Technician Network Administrator
Information Systems Manager
6 Yearsyrs
Help Desk Analyst Network Technician Field Service Technician
Technical Services Manager
7 Yearsyrs
Desktop Support Technician Help Desk Specialist Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Desktop Support Technician Systems Engineer Information Technology Project Manager
Information Technology Technical Services Manager
9 Yearsyrs
Desktop Support Technician Systems Analyst Senior Business Analyst
Implementation Manager
8 Yearsyrs
Information Systems Technician Service Desk Analyst Service Desk Supervisor
Service Desk Manager
7 Yearsyrs
Information Systems Technician Specialist Senior Customer Service Representative
Technical Expert
5 Yearsyrs
Field Service Technician Systems Engineer Information Technology Analyst
Information Technology Supervisor, Information Technology
6 Yearsyrs
Field Service Technician Systems Engineer Senior System Administrator
Help Desk Manager
5 Yearsyrs
Information Systems Technician Service Desk Analyst
Incident Manager
9 Yearsyrs
Show More
Share

Do you work as a Customer Support Technician?

Help others decide if this is a good career for them

Average Length of Employment
Junior Technician 1.7 years
Top Careers Before Customer Support Technician
Cashier 11.1%
Internship 3.1%
Server 2.6%
Technician 2.6%
Supervisor 2.5%
Manager 2.3%
Top Careers After Customer Support Technician
Cashier 7.2%
Technician 3.6%
Manager 2.8%
Consultant 2.5%

Do you work as a Customer Support Technician?

Customer Support Technician Demographics

Gender

Male

58.5%

Female

32.7%

Unknown

8.8%
Ethnicity

White

61.0%

Hispanic or Latino

16.8%

Black or African American

11.0%

Asian

7.4%

Unknown

3.9%
Show More
Foreign Languages Spoken

Spanish

48.0%

French

6.1%

Mandarin

5.4%

Portuguese

4.7%

German

4.1%

Japanese

4.1%

Hindi

3.4%

Chinese

3.4%

Arabic

3.4%

Cantonese

2.7%

Italian

2.7%

Korean

2.0%

Russian

2.0%

Carrier

2.0%

Urdu

2.0%

Dutch

1.4%

Sami

0.7%

Vietnamese

0.7%

Ukrainian

0.7%

Turkish

0.7%
Show More

Customer Support Technician Education

Schools

University of Phoenix

25.3%

Strayer University

6.9%

University of Maryland - University College

5.0%

Kaplan University

5.0%

Colorado Technical University

4.7%

Ashford University

4.2%

Brigham Young University

4.0%

University of North Carolina at Greensboro

4.0%

Arizona State University

3.7%

American InterContinental University

3.7%

Full Sail University

3.7%

Texas State University

3.4%

Austin Community College

3.4%

Southern New Hampshire University

3.4%

College of Southern Nevada

3.4%

Community College of the Air Force

3.4%

Northern Virginia Community College

3.4%

Heald College - Central Administrative Office

3.2%

University of Houston

3.2%

Utah Valley University

2.9%
Show More
Majors

Business

20.3%

Computer Science

12.2%

Computer Information Systems

9.7%

Information Technology

8.5%

Electrical Engineering

6.1%

Computer Networking

5.4%

Criminal Justice

3.6%

Management

3.5%

Communication

3.4%

General Studies

3.2%

Psychology

3.2%

Accounting

2.9%

Health Care Administration

2.7%

Computer Engineering

2.5%

Electrical Engineering Technology

2.3%

Education

2.3%

Liberal Arts

2.1%

Information Systems

2.0%

Computer Technical Support

2.0%

Medical Assisting Services

2.0%
Show More
Degrees

Bachelors

36.1%

Other

28.0%

Associate

19.2%

Masters

8.2%

Certificate

5.4%

Diploma

2.6%

License

0.4%

Doctorate

0.2%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$59,000
View Detailed Salary Report
$34,000
Min 10%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$59,000
Median 50%
$101,000
Max 90%
Best Paying Company
Equifax
Highest Paying City
New York, NY
Highest Paying State
Connecticut
Avg Experience Level
2.3 years
How much does a Customer Support Technician make at top companies?
The national average salary for a Customer Support Technician in the United States is $59,121 per year or $28 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $101,000.

Real Customer Support Technician Salaries

Job Title Company Location Start Date Salary
IT Customer Support Equifax Inc. Alpharetta, GA Nov 25, 2016 $113,693 -
$130,000
Customer Technical Support Alcatel-Lucent USA Inc. Naperville, IL Aug 14, 2011 $100,400
R&D Americas Simulia Technical Customer Support EN Dassault Systemes Simulia Corp. Providence, RI Apr 01, 2012 $84,000
Internal Customer Tech Support-IT Oracle America, Inc. CA Feb 14, 2015 $83,451 -
$109,990
Internal Customer Technical Support Oracle America, Inc. Edison, NJ Nov 20, 2015 $82,440 -
$98,125
Internal Customer Tech Support-IT Oracle America, Inc. Edison, NJ Nov 08, 2014 $81,421 -
$109,990
Customer Support Technician Metasystems Group, Inc. Newton, MA Aug 22, 2015 $76,211 -
$93,725
Customer Support Technician Metasystems Group, Inc. Newton, MA Feb 17, 2016 $76,211 -
$79,900
Customer Technical Support ASEV Dispaly Labs. Irvine, CA Jun 12, 2008 $74,089
Customer Support Technician Metasystems Group, Inc. Newton, MA Sep 29, 2016 $74,048 -
$91,104
Customer Support Technical Lead Workshare Technology, Inc. San Francisco, CA Feb 26, 2012 $73,375
Customer Support Technical Lead Workshare Technology, Inc. San Francisco, CA Oct 01, 2009 $73,375
Customer Support Technician Metasystems Group, Inc. Waltham, MA Dec 19, 2011 $47,000 -
$67,000
Customer Support Technician Metasystems Group, Inc. Waltham, MA Aug 22, 2012 $47,000 -
$67,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Customer Support Technician?

Have you worked as a Customer Support Technician? Help other job seekers by rating your experience as a Customer Support Technician.

Top Skills for A Customer Support Technician

  1. Customer Service
  2. Technical Support
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Combined project management, technical, sales and customer service experience to implement proprietary advertising solutions for large-scale enterprise clients.
  • Increased client resolution times by improving or developing technical support processes.
  • Responded to telephone calls, emails and personnel requests for technical support to ensure customer satisfaction and productivity.
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Used trouble shooting skills, Power Client references, and company Intranet to solve customers' issues concerning their fax-to-email service.

How Would You Rate Working As a Customer Support Technician?

Are you working as a Customer Support Technician? Help us rate Customer Support Technician as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Customer Support Technicians

  1. District of Columbia
  2. Alaska
  3. Colorado
  4. Connecticut
  5. Massachusetts
  6. New Jersey
  7. Minnesota
  8. Virginia
  9. North Dakota
  10. New Hampshire
  • (355 jobs)
  • (113 jobs)
  • (1,179 jobs)
  • (530 jobs)
  • (1,271 jobs)
  • (1,164 jobs)
  • (983 jobs)
  • (1,765 jobs)
  • (177 jobs)
  • (345 jobs)

Top Customer Support Technician Employers

Jobs From Top Customer Support Technician Employers

Customer Support Technician Videos

Aircraft Mechanic Salary - Aircraft Mechanic Shows His Paycheck

How to become a Desktop Support Technician? Careerbuilder Videos from funza Academy

Career Advice on becoming a Laboratory Technician by Katherine G (Full Version)

Related to your recently viewed content