The customer service technician is in charge of troubleshooting customers' technical issues and solving them. You are to help customers to resolve maintenance and installation issues either at home, business places, or wherever you are called to. Sometimes, this job may be remote, and it may also involve moving to different places when necessary.

As a customer service technician, you are to answer customers quickly and get to the root of the hardware and software technical issues. You may also be needed to provide customers with timely and accurate feedback and helping customers to resolve their issues. The customer service technician also assists with documenting procedures, performing safety checks. You will also assist in documenting procedures, conducting electrical safety checks on equipment, and testing and evaluating new technologies.

For this job, you are required to have a degree in electrical engineering, computer science, or a related field. In some cases, a proficiency examination is required. A customer service technician is expected to be courteous with excellent oral communication skills and great customer service skills. The average salary of a customer service technician is $58,990 to $70,910 per year.

What Does a Customer Support Technician Do

There are certain skills that many customer support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Customer Support Technician does

How To Become a Customer Support Technician

If you're interested in becoming a customer support technician, one of the first things to consider is how much education you need. We've determined that 45.7% of customer support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.8% of customer support technicians have master's degrees. Even though most customer support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Customer Support Technician

Customer Support Technician Career Paths

Average Salary for a Customer Support Technician

Customer Support Technicians in America make an average salary of $36,361 per year or $17 per hour. The top 10 percent makes over $56,000 per year, while the bottom 10 percent under $23,000 per year.
Average Customer Support Technician Salary
$36,361 Yearly
$17.48 hourly
$23,000
10 %
$36,000
Median
$56,000
90 %

What Am I Worth?

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Customer Support Technician Education

Customer Support Technician Majors

20.1 %

Customer Support Technician Degrees

Bachelors

45.7 %

Associate

29.3 %

High School Diploma

11.9 %

Top Colleges for Customer Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177

Top Skills For a Customer Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.9% of customer support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Customer Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer Support Technician Demographics

Customer Support Technician Gender Distribution

Male
Male
66%
Female
Female
34%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer support technicians, 33.9% of them are women, while 66.1% are men.

  • The most common race/ethnicity among customer support technicians is White, which makes up 60.6% of all customer support technicians.

  • The most common foreign language among customer support technicians is Spanish at 48.0%.

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Best States For a Customer Support Technician

Some places are better than others when it comes to starting a career as a customer support technician. The best states for people in this position are New Jersey, New York, Massachusetts, and Maryland. Customer support technicians make the most in New Jersey with an average salary of $54,321. Whereas in New York and Massachusetts, they would average $54,252 and $53,025, respectively. While customer support technicians would only make an average of $51,396 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Vermont

Total Customer Support Technician Jobs:
211
Highest 10% Earn:
$72,000
Location Quotient:
1.78

2. Maryland

Total Customer Support Technician Jobs:
992
Highest 10% Earn:
$86,000
Location Quotient:
1.01

3. New York

Total Customer Support Technician Jobs:
1,673
Highest 10% Earn:
$92,000
Location Quotient:
0.84
Full List Of Best States For Customer Support Technicians

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Top Customer Support Technician Employers

Most Common Employers For Customer Support Technician

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1IBM$86,985$41.8224
2Dell$84,542$40.6526
3Apple$74,767$35.9525
4Xerox$58,727$28.2348
5EMC$56,403$27.1233
6Stream Companies$48,709$23.4230
7Cigna$40,405$19.4324
8AT&T$40,348$19.40114
9Greenway Health$39,953$19.2126
10Comcast Technology Solutions$39,918$19.1924

Customer Support Technician Videos