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Customer Support Technician Careers

The customer service technician is in charge of troubleshooting customers' technical issues and solving them. You are to help customers to resolve maintenance and installation issues either at home, business places, or wherever you are called to. Sometimes, this job may be remote, and it may also involve moving to different places when necessary.

As a customer service technician, you are to answer customers quickly and get to the root of the hardware and software technical issues. You may also be needed to provide customers with timely and accurate feedback and helping customers to resolve their issues. The customer service technician also assists with documenting procedures, performing safety checks. You will also assist in documenting procedures, conducting electrical safety checks on equipment, and testing and evaluating new technologies.

For this job, you are required to have a degree in electrical engineering, computer science, or a related field. In some cases, a proficiency examination is required. A customer service technician is expected to be courteous with excellent oral communication skills and great customer service skills. The average salary of a customer service technician is $58,990 to $70,910 per year.

There is more than meets the eye when it comes to being a customer support technician. For example, did you know that they make an average of $20.37 an hour? That's $42,373 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Customer Support Technician Do

There are certain skills that many customer support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a customer support technician, we found that a lot of resumes listed 24.9% of customer support technicians included customer service, while 17.8% of resumes included technical support, and 7.3% of resumes included sql. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer support technician job title. But what industry to start with? Most customer support technicians actually find jobs in the technology and telecommunication industries.

How To Become a Customer Support Technician

If you're interested in becoming a customer support technician, one of the first things to consider is how much education you need. We've determined that 37.8% of customer support technicians have a bachelor's degree. In terms of higher education levels, we found that 4.0% of customer support technicians have master's degrees. Even though some customer support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer support technician. When we researched the most common majors for a customer support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer support technician resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer support technician. In fact, many customer support technician jobs require experience in a role such as customer service representative. Meanwhile, many customer support technicians also have previous career experience in roles such as cashier or technical support specialist.

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Average Salary
$42,373
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
76,085
Job Openings

Customer Support Technician Career Paths

Top Careers Before Customer Support Technician

Cashier
11.9 %

Top Careers After Customer Support Technician

Customer Support Technician Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer Support Technician

Customer Support Technicians in America make an average salary of $42,373 per year or $20 per hour. The top 10 percent makes over $64,000 per year, while the bottom 10 percent under $28,000 per year.
Average Salary
$42,373
Find Your Salary Estimate
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Best Paying Cities

City
ascdesc
Average Salarydesc
Monroe, NY
Salary Range42k - 72k$55k$55,390
Olympia, WA
Salary Range42k - 69k$54k$54,323
San Francisco, CA
Salary Range41k - 71k$54k$54,123
Newton, MA
Salary Range42k - 65k$53k$52,554
Philadelphia, PA
Salary Range38k - 68k$51k$51,403
Edison, NJ
Salary Range37k - 65k$49k$49,237
$19k
$72k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Advanced IT Customer Service Support
Advanced IT Customer Service Support
L3Harris
L3Harris
06/29/2021
06/29/2021
$54,50006/29/2021
$54,500
Customer Support-Centennial, Co)
Customer Support-Centennial, Co)
Aerotek
Aerotek
06/28/2021
06/28/2021
$35,47906/28/2021
$35,479
Retail Tech Customer Support-DIA-Denver International Airport-New Pay Rate!
Retail Tech Customer Support-DIA-Denver International Airport-New Pay Rate!
Hudson Group
Hudson Group
06/27/2021
06/27/2021
$30,82506/27/2021
$30,825
Retail Tech Customer Support-Immediately
Retail Tech Customer Support-Immediately
Hudson Group
Hudson Group
06/26/2021
06/26/2021
$37,56606/26/2021
$37,566
IT Customer Support-Entry
IT Customer Support-Entry
Washington State
Washington State
06/25/2021
06/25/2021
$55,29606/25/2021
$55,296
See More Recent Salaries

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Customer Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Customer Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Customer Support Technician Resume

At Zippia, we went through countless Customer Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Customer Support Technician Demographics

Gender

male

60.7 %

female

34.5 %

unknown

4.9 %

Ethnicity

White

62.0 %

Hispanic or Latino

14.4 %

Black or African American

10.4 %

Foreign Languages Spoken

Spanish

48.0 %

French

6.1 %

Mandarin

5.4 %
See More Demographics

Customer Support Technician Education

Degrees

Bachelors

37.8 %

Associate

24.0 %

Certificate

20.1 %

Top Colleges for Customer Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
See More Education Info

Online Courses For Customer Support Technician That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.1
(384)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
3.8
(1,096)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Customer Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.9% of customer support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Customer Support Technician

Some places are better than others when it comes to starting a career as a customer support technician. The best states for people in this position are New York, Alaska, Washington, and Massachusetts. Customer support technicians make the most in New York with an average salary of $56,134. Whereas in Alaska and Washington, they would average $53,810 and $52,800, respectively. While customer support technicians would only make an average of $52,611 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Customer Support Technician Jobs:
1,445
Highest 10% Earn:
$83,000
Location Quotient:
1.28
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Customer Support Technician Jobs:
6,209
Highest 10% Earn:
$87,000
Location Quotient:
1.37
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Customer Support Technician Jobs:
156
Highest 10% Earn:
$67,000
Location Quotient:
1.21
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer Support Technician Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ customer support technicians and discovered their number of customer support technician opportunities and average salary. Through our research, we concluded that Comcast was the best, especially with an average salary of $32,503. AT&T; follows up with an average salary of $35,436, and then comes Verizon Communications with an average of $35,756. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a customer support technician. The employers include Consumers Energy, WarnerMedia, and Allstate

1. Comcast
4.6
Avg. Salary: 
$32,503
Customer Support Technicians Hired: 
157+
2. AT&T
4.7
Avg. Salary: 
$35,436
Customer Support Technicians Hired: 
110+
3. Verizon Communications
4.7
Avg. Salary: 
$35,756
Customer Support Technicians Hired: 
82+
4. Sykes Enterprises
3.8
Avg. Salary: 
$26,647
Customer Support Technicians Hired: 
58+
5. Teleperformance
4.0
Avg. Salary: 
$27,038
Customer Support Technicians Hired: 
51+
6. Xerox
4.7
Avg. Salary: 
$34,067
Customer Support Technicians Hired: 
49+

Customer Support Technician Videos

Updated October 2, 2020