Customer support technician demographics and statistics in the US
Customer support technician demographics research summary. Zippia estimates customer support technician demographics and statistics in the United States by using a database of 30 million profiles. Our customer support technician estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about customer support technicians after extensive research and analysis:
- There are over 276,021 customer support technicians currently employed in the United States.
- 33.9% of all customer support technicians are women, while 66.1% are men.
- The average customer support technician age is 42 years old.
- The most common ethnicity of customer support technicians is White (56.7%), followed by Hispanic or Latino (16.2%), Black or African American (10.7%) and Asian (10.6%).
- In 2022, women earned 97% of what men earned.
- 11% of all customer support technicians are LGBT.
- Customer support technicians are 48% more likely to work at private companies in comparison to public companies.
On this page
Customer support technician demographics by:
Customer support technician gender statistics
33.9% of customer support technicians are women and 66.1% of customer support technicians are men.
- Male, 66.1%
- Female, 33.9%
Customer support technician gender ratio
| Gender | Percentages |
|---|---|
| Male | 66.1% |
| Female | 33.9% |
Customer support technician gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$37,908
Female income
$36,643
Customer support technician gender ratio over time
This data breaks down the percentage of men and women in customer support technician positions over time. Currently, 33.9% of customer support technicians are female.
Customer support technician gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 60.10% | 39.90% |
| 2011 | 61.25% | 38.75% |
| 2012 | 62.95% | 37.05% |
| 2013 | 63.57% | 36.43% |
| 2014 | 64.03% | 35.97% |
| 2015 | 66.13% | 33.87% |
| 2016 | 66.29% | 33.71% |
| 2017 | 66.18% | 33.82% |
| 2018 | 67.04% | 32.96% |
| 2019 | 65.49% | 34.51% |
| 2020 | 66.09% | 33.91% |
| 2021 | 66.15% | 33.85% |
Customer support technician related jobs gender ratio
We compared customer support technicians with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Customer Support Technician | 66% | 34% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer support technician demographics by race
The most common ethnicity among customer support technicians is White, which makes up 56.7% of all customer support technicians. Comparatively, 16.2% of customer support technicians are Hispanic or Latino and 10.7% of customer support technicians are Black or African American.
- White, 56.7%
- Hispanic or Latino, 16.2%
- Black or African American, 10.7%
- Asian, 10.6%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.4%
Customer support technician race
| Customer support technician race | Percentages |
|---|---|
| White | 56.7% |
| Hispanic or Latino | 16.2% |
| Black or African American | 10.7% |
| Asian | 10.6% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.4% |
Customer support technician race and ethnicity over time
See how customer support technician racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer support technician race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.26% | 11.19% | 7.20% | 13.23% |
| 2011 | 65.96% | 11.28% | 7.35% | 12.74% |
| 2012 | 64.70% | 11.52% | 7.60% | 13.38% |
| 2013 | 63.63% | 10.75% | 8.41% | 13.75% |
| 2014 | 63.34% | 10.97% | 8.06% | 14.46% |
| 2015 | 63.24% | 10.43% | 9.23% | 14.35% |
| 2016 | 63.04% | 10.39% | 9.21% | 14.24% |
| 2017 | 62.25% | 10.06% | 9.66% | 14.64% |
| 2018 | 62.37% | 10.01% | 9.75% | 14.38% |
| 2019 | 60.55% | 9.94% | 10.45% | 15.50% |
| 2020 | 58.51% | 10.51% | 10.23% | 15.67% |
| 2021 | 56.66% | 10.74% | 10.61% | 16.20% |
Customer support technician wage gap by race
According to our data, asian customer support technicians have the highest average salary compared to other ethnicities. Black or african american customer support technicians have the lowest average salary at $35,835.
| Ethnicity | Salary |
|---|---|
| Unknown | $36,568 |
| White | $37,456 |
| Black or African American | $35,835 |
| Asian | $43,412 |
| Hispanic or Latino | $36,736 |
Average customer support technician age
See how the average age of customer support technicians varies based on ethnicity and gender.
Male
Female
Customer support technician age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Customer support technician age breakdown
The average age of customer support technicians is 40+ years years old, representing 56% of the customer support technician population.
Customer support technician age breakdown
| Customer Support Technician Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Customer support technician educational attainment
The most common degree for customer support technicians is bachelor's degree, with 46% of customer support technicians earning that degree. The second and third most common degree levels are associate degree degree at 29% and associate degree degree at 12%.
- Bachelor's, 46%
- Associate, 29%
- High School Diploma, 12%
- Master's, 5%
- Other Degrees, 8%
Customer support technicians by degree level
| Customer support technician degree | Percentages |
|---|---|
| Bachelor's | 46% |
| Associate | 29% |
| High School Diploma | 12% |
| Master's | 5% |
| Other Degrees | 8% |
Customer support technician jobs you might like
Customer support technician wage gap by degree level
According to the data, customer support technicians with a Master's degree earn more than those without, at $46,785 annually. With a Doctorate degree, customer support technicians earn a median annual income of $43,904 compared to $38,619 for customer support technicians with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $46,785 |
| High School Diploma or Less | $33,208 |
| Bachelor's Degree | $38,619 |
| Doctorate Degree | $43,904 |
| Some College/ Associate Degree | $34,206 |
Customer support technician employment statistics
Most customer support technicians work for a private in the technology industry.
Company size where customer support technicians work
Below, you can see the size of companies where customer support technicians work.
Customer support technician jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 2% |
| 50 - 100 employees | 10% |
| 100 - 500 employees | 15% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 27% |
| > 10,000 employees | 38% |
Customer support technician jobs by company type
Employees with the customer support technician job title have their preferences when it comes to working for a company. For instance, most customer support technicians prefer to work at private companies over public companies.
Customer support technician jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 45% |
| Private | 48% |
| Government | 2% |
Customer support technician jobs by industry
The most common industries for customer support technicians are technology, professional and telecommunication.
Customer support technician industry statistics
| Industry | Percentages |
|---|---|
| Technology | 20% |
| Fortune 500 | 17% |
| Professional | 13% |
| Telecommunication | 8% |
| Media | 6% |
| Manufacturing | 5% |
| Health Care | 5% |
| Retail | 5% |
| Finance | 5% |
| Education | 3% |
| Internet | 2% |
| Transportation | 2% |
| Government | 2% |
| Insurance | 2% |
| Hospitality | 1% |
| Start-up | 1% |
| Energy | 1% |
Customer support technician turnover and employment statistics
Customer support technician unemployment rate over time
The unemployment rate for customer support technicians between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer support technician unemployment rate by year
| Year | Customer support technician unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average customer support technician tenure
The average customer support technician stays at their job for 1-2 years, based on the 4,978 customer support technicians resumes in Zippia's database.
Customer support technician tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 29% |
| 1-2 years | 36% |
| 3-4 years | 13% |
| 5-7 years | 12% |
| 8-10 years | 5% |
| 11+ years | 6% |
Customer support technician LGBT ratio compared to similar jobs
Review the percent of customer support technicians that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| LAN Analyst | 7.31% | 63,017 |
| Consultant/Project Leader | 8.42% | 94,543 |
| Software Engineering Specialist | 8.46% | 260,865 |
| Intrusion Detection Analyst | 8.59% | 5,673 |
| Data Center Administrator | 9.03% | 172,212 |
| Associate Quality Assurance Engineer | 10.54% | 159,146 |
| Customer Support Technician | 10.88% | - |
Similar customer support technician jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| LAN Analyst | 7.31% | 63,017 |
| Consultant/Project Leader | 8.42% | 94,543 |
| Software Engineering Specialist | 8.46% | 260,865 |
| Intrusion Detection Analyst | 8.59% | 5,673 |
| Data Center Administrator | 9.03% | 172,212 |
| Associate Quality Assurance Engineer | 10.54% | 159,146 |
Foreign languages spoken by customer support technicians
The most common foreign language among customer support technicians is Spanish at 48.0%. The second-most popular foreign language spoken is French at 6.1% and Mandarin is the third-most popular at 5.4%.
- Spanish, 48.0%
- French, 6.1%
- Mandarin, 5.4%
- Portuguese, 4.7%
- German, 4.1%
- Other, 31.7%
Customer support technician languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 48.0% |
| French | 6.1% |
| Mandarin | 5.4% |
| Portuguese | 4.7% |
| German | 4.1% |
| Other | 31.7% |
