The education needed to be a customer support technician is normally a bachelor's degree. Customer support technicians usually study business, computer science or computer information systems. 46% of customer support technicians hold a bachelor's degree and 29% hold a associate degree. We found these by analyzing 4,978 customer support technician resumes to investigate the topic of customer support technician education more precisely.
The most common colleges for students to pursue their goal of becoming a customer support technician are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a customer support technician. Students have a great path to earning their customer support technician qualifications at the following schools:
- Stanford University
- University of Pennsylvania
- Northwestern University
If you're interested in getting a college degree in an affordable college for customer support technicians - SUNY Farmingdale is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Oklahoma Wesleyan University, as the admission requirements aren't too selective. On the other end of that spectrum are the Stanford University, Northwestern University and University of Pennsylvania.
For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in customer support technician education paths.
We prepared a list of a customer support technician certifications that you should consider. The necessary certifications that customer support technicians must have to succeed are Certified Information Technology Professional (CITP) and IT Information Library Foundations Certification (ITIL).