Customer Support Technician Education Requirements And Degrees

The education needed to be a customer support technician is normally a bachelor's degree. Customer support technicians usually study business, computer science or computer information systems. 46% of customer support technicians hold a bachelor's degree and 29% hold a associate degree. We found these by analyzing 4,978 customer support technician resumes to investigate the topic of customer support technician education more precisely.

The most common colleges for students to pursue their goal of becoming a customer support technician are University of Phoenix and DeVry University. We also broke down what colleges provide the best overall education for a customer support technician. Students have a great path to earning their customer support technician qualifications at the following schools:

  1. Stanford University
  2. University of Pennsylvania
  3. Northwestern University

If you're interested in getting a college degree in an affordable college for customer support technicians - SUNY Farmingdale is an excellent option for you. If your SAT or ACT score aren't as high as you'd like, you can look at Oklahoma Wesleyan University, as the admission requirements aren't too selective. On the other end of that spectrum are the Stanford University, Northwestern University and University of Pennsylvania.

For those who would rather stay in your pajamas during the day, we prepared some online courses that can help in customer support technician education paths.

We prepared a list of a customer support technician certifications that you should consider. The necessary certifications that customer support technicians must have to succeed are Certified Information Technology Professional (CITP) and IT Information Library Foundations Certification (ITIL).

What Degree Should I Get to Become a Customer Support Technician ?

The most common degree for customer support technicians is bachelor's degree 46% of customer support technicians earn that degree. A close second is associate degree with 29% and rounding it off is high school diploma with 12%.

  • Bachelors, 46%
  • Associate, 29%
  • High School Diploma, 12%
  • Masters, 5%
  • Other Degrees, 8%
Customer Support Technician DegreeascdescPercentagesascdesc
Bachelors
45.7%
Associate
29.3%
High School Diploma
11.9%
Masters
4.8%
Diploma
4.7%

What Should I Major in to Become a Customer Support Technician ?

Most customer support technicians, 20% to be exact, major in business. Some other common majors for a customer support technician include computer science and computer information systems majors.

Customer Support Technician MajorascdescPercentagesascdesc
Business
20.1%
Computer Science
11.9%
Computer Information Systems
9.9%
Electrical Engineering
8.1%
Information Technology
7.1%

Most Common Colleges for Customer Support Technician

Here are the most common colleges for a customer support technician career in the US based on their resumes. Advocates often get their degree in University of Phoenix, DeVry University, and Strayer University .

University of Phoenix

DeVry University

Strayer University

American InterContinental University

University of North Carolina at Greensboro

Customer Support Technician Common CollegeascdescPercentagesascdesc
University of Phoenix
18.48%
DeVry University
15.58%
Strayer University
5.43%
American InterContinental University
4.71%
University of North Carolina at Greensboro
4.35%

Average Customer Support Technician Salary by Education Level

Customer support technicians with a Masters degree earn more than those without, at $55,805 annually. With a Bachelors degree, customer support technicians earn a median annual income of $44,957.

High School Diploma or Less

Master's Degree

Bachelor's Degree

Some College/ Associate Degree

Customer Support Technician Education LevelascdescCustomer Support Technician Salaryascdesc
High School Diploma or Less
$35,671
Master's Degree
$55,805
Bachelor's Degree
$44,957
Some College/ Associate Degree
$37,153

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10 Best Universities For Customer Support Technicians

In a lot of cases, a higher education can mean a higher salary or even a better job. That's why we found out the best colleges for customer support technicians. We based this list on these metrics: admissions rate, retention rate, mean earnings of students working, ratio of working vs. non-working students 10 years after admission, average cost of attendance and median debt for graduates.

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
RankascdescSchoolascdescLocationascdesc
1
Stanford University
Stanford, CA
2
University of Pennsylvania
Philadelphia, PA
3
Northwestern University
Evanston, IL
4
Maine Maritime Academy
Castine, ME
5
University of Southern California
Los Angeles, CA

19 Best Online Courses for Customer Support Technicians

Sometimes things are just better when you get to stay in your pajamas all day. That includes school. We found top courses for customer support technicians from Udemy, Coursera, EDX, and ed2go that will help you advance in your career. Here are essential skills you need to be a customer support technician:

  • Customer service
  • Technical support
  • Sql
If you want to improve customer support technicians skills these courses could help you in this.

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Desktop IT Support Level 1 & 2 in real life (Troubleshooting
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Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Basics - Windows 7/10 - Desktop IT Support Training
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Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

IT & Technical Support Guide to Helpdesk, Desktop & Servers
udemy
4.3
(664)

Learn how the different levels of IT technical support work, from service desk to infrastructure and server support...

Zendesk for Customer Service Agents Training Course
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4.6
(565)

How to provide great customer support using Zendesk, a course for beginners...

Active Directory Administration for Helpdesk Technicians
udemy
4.3
(509)

Manage Active Directory & Group Policy on Windows Server 2016 with the Active Directory Users & Computers console / GPMC...

[2021] Customer Service 2.0: Learn Digital Customer Service
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(1,637)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Brilliant Customer Service: How to Impress your Customers!
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(8,615)

Enhance your customer support and truly differentiate yourself from your competition!...

Customer Service
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4.6
(4,254)

How to Approach New Customers and Maintain Existing Ones...

Complete IT Support Specialist Course: IT Foundations
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4.2
(462)

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

Start Improving Customer Service
udemy
4.1
(2,025)

Creating a Customer Service advantage in Your department or business through communication and Customer Management...

Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,621)

Master Customer Service using this practical customer care course...

Customer How to Build a Customer Service Strategy
udemy
4.4
(3,342)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Customer How to Understand Customer Needs
udemy
4.4
(12,635)

Be guided on understanding the modern customer and how their needs have changed over time...

Customer Service English Essentials
udemy
4.7
(3,287)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

Customer Service: Keep 'em coming back!
udemy
4.6
(1,706)

How to give the best customer service in your industry and keep those customers raving about your business...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.5
(786)

Learn Logistics, Supply Chain and Customer Service. 3 Courses in 1...

IT Help Desk for Beginners
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4.3
(323)

The essentials to become an IT Help Desk Technician...

Best Customer Support Technician Certifications in 2021

There are certain things that come along with being certified. In addition to earning a credential that proves you know what you're doing, you might also receive some extra benefits or a salary raise from your company. Sometimes it pays to do the extra work. If you're interested in making more money as a customer support technician, you might consider earning these certifications:

  • Certified Information Technology Professional (CITP)
  • IT Information Library Foundations Certification (ITIL)
  • Certified Phlebotomy Technician (CPT)

1. Certified Information Technology Professional (CITP)

A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.

A Certified Information Technology Professional (CITP) is a Certified Public Accountant recognized for his or her unique ability to provide business insight by leveraging knowledge of information relationships and supporting technologies.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 3 year(s)
2. IT Information Library Foundations Certification (ITIL)

The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.

The ITIL Foundations Certification course is designed for all IT service and support staff members. Whether you are just adopting ITIL or are working on continuous service improvement, you will gain a fundamental understanding of how IT service and support can be best organized to align IT with business needs, improve service quality, and reduce long-term costs. Course Benefits: 1) Gain an understanding of the ITIL framework and its relationship with the 10 foundational processes and Service Desk function, 2) Learn how ITIL processes can be utilized in any size organization, 3) Promote a common vision and language within the IT infrastructure.

Certification Details
  • More than two years of education or training after high school required? No
  • More than two years of work experience required? No
  • Oral or Written Exam Required? Yes
  • Renewal Required? No
Course That Help You To Prepare For Certification
ITSM Foundation Exam Prep / Practice Tests (updated 2021)
udemy
4.6
(359)
3. Certified Phlebotomy Technician (CPT)

A Certified Phlebotomy Technician (CPT) draws blood from patients or donors in hospitals, blood banks, or similar facilities for analysis or other medical purposes.

A Certified Phlebotomy Technician (CPT) draws blood from patients or donors in hospitals, blood banks, or similar facilities for analysis or other medical purposes.

Certification Details
  • More than two years of education or training after high school required? Yes
  • More than two years of work experience required? Yes
  • Oral or Written Exam Required? Yes
  • Renewal Required? Every 2 year(s)
Course That Help You To Prepare For Certification
Phlebotomy Certification Exam Review
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4.5
(116)

Entry Level Jobs For Becoming A Customer Support Technician

Top 10 Affordable Universities For Customer Support Technicians

If those top 10 were a bit out of your price range, you might want to check these schools instead. After factoring in in-state tuition and fees, average cost of attendance, admissions rate, average net price and mean earnings after 6 years, we found that these are the most affordable schools for customer support technicians.

1. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition
$8,306
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$16,091

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$16,714

3. Baruch College of the City University of New York

New York, NY • Private

In-State Tuition
$7,262
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,046

4. California State University - Dominguez Hills

Carson, CA • Private

In-State Tuition
$6,942
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$14,469

5. Brooklyn College of the City University of New York

Brooklyn, NY • Private

In-State Tuition
$7,240
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,991

6. Brigham Young University

Provo, UT • Private

In-State Tuition
$5,620
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$18,136

7. SUNY Polytechnic Institute

Utica, NY • Private

In-State Tuition
$8,238
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$21,567

8. USF Sarasota-Manatee

Sarasota, FL • Private

In-State Tuition
$5,587
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$13,043

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$22,990

10. Clayton State University

Morrow, GA • Private

In-State Tuition
$5,419
Cost of Attendance
Cost of attendance is the estimated annual cost of attending a particular college or university. It includes tuition and fees, books and supplies, and living expenses.
$17,697

Top 10 Hardest Universities To Get Into For Customer Support Technicians

Some people like a challenge. Well, we challenge you to get into one of these schools. It's not going to be easy. We know this based on these institutions' admissions rates, average SAT scores accepted, median ACT scores accepted and mean earnings of students 6 years after admission.

1. Stanford University

Stanford, CA • Private

Admissions Rate
4%
SAT Average
1,497

2. Northwestern University

Evanston, IL • Private

Admissions Rate
8%
SAT Average
1,508

3. University of Pennsylvania

Philadelphia, PA • Private

Admissions Rate
8%
SAT Average
1,492

4. Boston University

Boston, MA • Private

Admissions Rate
22%
SAT Average
1,420

5. New York University

New York, NY • Private

Admissions Rate
20%
SAT Average
1,419

6. University of Southern California

Los Angeles, CA • Private

Admissions Rate
13%
SAT Average
1,445

7. Villanova University

Villanova, PA • Private

Admissions Rate
29%
SAT Average
1,407

8. Bentley University

Waltham, MA • Private

Admissions Rate
43%
SAT Average
1,338

9. SUNY at Binghamton

Vestal, NY • Private

Admissions Rate
40%
SAT Average
1,376

10. Brandeis University

Waltham, MA • Private

Admissions Rate
31%
SAT Average
1,398
RankascdescSchoolascdescLocationascdesc
1
Stanford University
Stanford, CA
2
Northwestern University
Evanston, IL
3
University of Pennsylvania
Philadelphia, PA
4
Boston University
Boston, MA
5
New York University
New York, NY

Top 10 Easier To Apply Universities For Customer Support Technicians

Why make getting a job harder on yourself than it has to be? With these colleges, you're sure to be accepted in no time. We compiled admissions rates, average SAT scores, average ACT scores and average salary of students 6 years after graduation in order to uncover which were the easiest schools to get into.

1. Oklahoma Wesleyan University

Bartlesville, OK • Private

Admissions Rate
68%
SAT Average
964

2. Notre Dame de Namur University

Belmont, CA • Private

Admissions Rate
82%
SAT Average
983

3. Holy Names University

Oakland, CA • Private

Admissions Rate
70%
SAT Average
849

4. Notre Dame College

Cleveland, OH • Private

Admissions Rate
90%
SAT Average
994

5. LIM College

New York, NY • Private

Admissions Rate
83%
SAT Average
1,061

6. Nyack College

New York, NY • Private

Admissions Rate
98%
SAT Average
999

7. Life University

Marietta, GA • Private

Admissions Rate
94%
SAT Average
979

8. D'Youville College

Buffalo, NY • Private

Admissions Rate
100%
SAT Average
1,072

9. Presentation College

Aberdeen, SD • Private

Admissions Rate
97%
SAT Average
1,050

10. Oregon Institute of Technology

Klamath Falls, OR • Private

Admissions Rate
96%
SAT Average
1,139
RankascdescSchoolascdescLocationascdesc
1
Oklahoma Wesleyan University
Bartlesville, OK
2
Notre Dame de Namur University
Belmont, CA
3
Holy Names University
Oakland, CA
4
Notre Dame College
Cleveland, OH
5
LIM College
New York, NY

Customer Support Technician Internship Jobs

Customer Support Technician Jobs

Updated April 30, 2021