To become a customer support technician, you usually need a bachelor's degree and 1-2 years of experience. The most common jobs before becoming a customer support technician are customer service representative, cashier, and technical support specialist. Hiring managers expect a customer support technician to have soft skills such as customer-service skills, listening skills, and problem-solving skills. Once you have all the required skills and experience, it takes an average of 3-6 months of job training to become a customer support technician.
The national average salary for customer support technicians is $36,361, but with the right certifications and experience, they can make up to $56,000. Getting a certification as a Certified Information Technology Professional (CITP) will help you to earn more as a customer support technician.
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.