Customer Support Technician Jobs Near Me

Job Title: Specialist Industry: Event Management Pay: $60,000 - $69,000 (9% Bonus based on individual and company goals) About Our Client: Our client is a leading organization dedicated to advancing board leadership across public, private, and non-profit sectors. With a mission to provide executives with the essential knowledge and resources to navigate complex business challenges and enhance shareholder value, they offer valuable education, resources, and networking opportunities. Job Description: The Specialist will be responsible for managing event registrations, coordinating webinars, and using C-Vent and C-Vent Studio to facilitate successful event execution. This role is ideal for someone at the junior level, with a strong desire to grow within the event management field. Key Responsibilities: Oversee the entire event registration process, ensuring that attendees are accurately registered, their data is properly managed, and any troubleshooting issues are swiftly addressed Coordinate and assist in the seamless execution of webinars, including preparing content, testing equipment, setting up virtual platforms, and providing technical support during events Use C-Vent and C-Vent Studio to set up and manage event pages, track registrations, and ensure smooth integration with other event systems. Troubleshoot and provide solutions for any system-related issues Maintain and update event data, generating reports and providing insights for event performance, attendee engagement, and registration trends. Serve as a point of contact for event-related inquiries, providing excellent customer service to internal teams, clients, and event participants Work closely with the content team and senior management to ensure alignment on event goals, objectives, and expectations. Collaborate with cross-functional teams to implement content and promotional strategies for events Assist in post-event tasks, including follow-up communications, data reporting, and gathering feedback to evaluate event success and identify areas for improvement Stay updated on the latest trends and best practices in event technology, particularly with C-Vent, and bring forward suggestions for system enhancements or new tools that can improve event efficiency Qualifications: Experience with C-Vent and C-Vent Studio Required (Must Have Proven Experience in Order to be Considered) Previous experience in event registration or webinar coordination Required Strong organizational skills and attention to detail Ability to work independently and as part of a team Excellent communication skills, both written and verbal Proficiency with Microsoft Office Suite and webinar tools Additional Details: Location: Rosslyn, VA Hybrid Working Model (Tuesday-Thursday in office, Monday and Friday Remote) Vaccine required for in-office work Benefits package available 9% annual bonus based on individual and company goals, paid out February 15th each year Perks: Competitive salary with performance-based bonus Opportunities for growth within a dynamic team Collaborative work environment with a strong focus on professional development Health and wellness benefits included

Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction. The Corporate Help Desk / Close Support Technician is responsible for delivering comprehensive technical assistance and support to corporate staff and end-users within the organization. This role involves troubleshooting, problem-solving, and providing solutions for software, hardware, and network-related issues. The technician will work both remotely and on-site to ensure end-user productivity and a seamless IT experience. (This is a part time position) Key Responsibilities: Technical Support and Troubleshooting: Provide first-line support by troubleshooting and resolving technical issues related to hardware, software, and network connectivity. Handle requests via phone, email, and ticketing system, ensuring timely resolution and user satisfaction. Escalate complex issues to higher-level IT staff or specialized teams as needed. Software and Hardware Maintenance: Install, configure, and update software applications on desktops, laptops, and mobile devices. Perform hardware diagnostics, repair, and replacement as necessary, including setting up new hardware and decommissioning old hardware. Collaborate with asset management teams to track hardware and software inventory. User Training and Documentation: Educate end-users on best practices and use of standard applications, email, and collaborative tools. Create and update support documentation, FAQs, and knowledge base articles to aid both users and IT team members. Conduct periodic refresher training sessions for corporate staff. Close Support for Executives and VIPs: Provide tailored, high-priority support to executive staff and VIPs, ensuring swift response and discreet handling of issues. Conduct proactive checks and preventive maintenance for executive devices and meeting room technology. System Monitoring and Proactive Problem Resolution: Monitor IT systems for performance and reliability, proactively identifying potential issues and addressing them before they affect end-users. Assist in implementing software patches, updates, and security measures. Collaboration with IT and Security Teams: Work closely with network administrators, systems engineers, and security teams to address IT needs and enforce policies. Participate in IT projects, such as new software rollouts, office moves, or system upgrades, as assigned. Required Skills and Qualifications: Education and Experience: Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in a help desk, technical support, or desktop support role. Technical Proficiency: Strong knowledge of Windows and mac OS operating systems. Proficiency in Office 365, VPN, remote desktop tools, and common enterprise applications. Familiarity with network fundamentals, including LAN, Wi-Fi, and VPN configurations. Customer Service Skills: Excellent interpersonal and communication skills with a focus on empathy, patience, and professionalism. Ability to handle high-pressure situations calmly and efficiently, particularly for high-level executives and VIPs. Problem-Solving and Adaptability: Strong analytical skills to diagnose and resolve complex technical issues. Flexibility to work on-site or remotely as needed, including occasional after-hours support. Preferred Qualifications: Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar. Experience with service desk or ticketing systems (e.g., ServiceNow, Jira). Basic scripting knowledge for automation of routine tasks. This role requires a balance of technical expertise, strong communication skills, and a commitment to providing excellent support to internal users across various levels in the organization.

Due to federal contract requirements U.S. Citizenship Required Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provides hardware/software support and implements technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Responsible for Level 2 intermediate level troubleshooting. Implements medium to high risk changes on production systems. Participates in the planning and designing of new platforms and integrating new technologies into existing infrastructure. Resolves Level 2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing known fixes. Deploys standard repeatable build outs of medium complexity. Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions). Supports intermediate backup strategies and disaster recovery tests. Serves a resource to level 1 technicians on routine backup strategies and disaster recovery tests. Analyzes system performance indicators and recommends improvement actions. Assists with monitoring vendors' release notes and implements necessary upgrades and patches as required. Installs and maintains third-party tools. Makes proactive suggestions for service improvements. May train less experienced staff in the supported products and best practice for production support. Minimum Qualifications Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. 2-5 years of experience in information technology, systems administration or other IT related field. Other Job Specific Skills Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams. Applies standard methodology, techniques, procedures and criteria. Ability to analyze, troubleshoot and resolve intermediate level system hardware, software or networking related problems. Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees. Exceptional customer service skills. Experience preferred with cloud infrastructure, digital workspace, and storage technology

**THIS IS A SHORT TERM PROJECT** For immediate response, please send to ***********************: WORD resume and best time to speak! MULTIPLE 6-8 Week Contract (W2 Hourly) Helpdesk Support/Tier 1 Call Center role Sterling, VA (Onsite/Remote). Please see details below. If interested, please send: Updated WORD resume and best time to speak. Location: Remote/Onsite - Sterling, VA) MUST HAVES: Authorized to work in the US | 1-2+ years of Helpdesk/Tier 1 Support Experience Experience with Remedy or ServiceNow ticketing system Must be able to pass a drug screen, BG Check, and possibly get immunizations Start Dates: February 3rd start class February 10th start class Compensation: Remote: $22.75 per hour | Onsite: $27.50 per hour Shift Work: Early morning, normal hours, and late shift (no later than 8 PM) Some weekend shifts available (Tue-Sat, Sun-Wed) Scope of Work: We are seeking Helpdesk Support Specialists for a short-term project involving a file share migration from hard drives to SharePoint. This project will impact all users and requires both phone and onsite support across multiple sites. Candidates will handle a mixture of helpdesk tickets and migration tickets. If migration ticket volume is low, team members will assist with Tier 1, 2, and 3 support tickets. Responsibilities: Provide phone and onsite support for file share migration Assist users with issues related to the migration process Handle helpdesk tickets, including Tier 1, 2, and 3 support Perform password resets and manage Active Directory Utilize ServiceNow or other ticketing systems (Remedy experience is acceptable) Ensure excellent customer service and support Requirements: Demonstrated experience in phone support and customer service Experience with SharePoint and understanding the differences between hard drives and SharePoint Previous experience with file share migrations Proficiency in password resets and Active Directory management Generalized support experience in Tier 1 and Tier 2 Ability to hardwire into a personal router at home Willingness to drive to Sterling, VA to pick up equipment, spend 1 hour learning setup, and then set it up at home Ideally, candidates should live within 1 hour of NOVA

US citizens / GC Holders / GC EADs ONLY THIS IS A DIRECT BANKING CLIENT REQUIREMENT ! Those authorized to work without sponsorship are encouraged to apply please. Reach Shaily Sharma - ********** Email: ************************************* // ********** Mortgage System Support / Mortgage Software Support Specialist Location : Remote and Onsite Twice a week ( Vienna, VA ) Duration : Long term ongoing with no end date As a business support specialist the goal is to support our business partners with knowledge of the mortgage/equity process from start to finish. The role requires a strong understanding of how real estate lending systems function and work together along with being familiar with the home buying process, refinancing process, and equity process. Applicant must have strong communication skills, writing skills and troubleshooting skills. Basic SQL queries are used and sometimes require updates, applicant will need to be familiar with SQL. The role will entail troubleshooting complex tickets related to mortgage and equity. Expected to be able to understand the mortgage/equity system issue at hand and successfully troubleshoot. Collaborate with various other teams, vendors, internal team members, and leadership. During system outages or degradations BSS must collaborate with production team members to ensure systems are stabilized and provide a root cause analysis for the incident that occurred while also sending mass communications to the business to keep our partners informed. The job requires weekends and off hours on a rotation schedule for Saturday coverage and weekend system validations. Please send qualified resumes directly to : ************************************* // ********** Thanks, Shaily Sharma Zillion Technologies Inc. Asst. Director - Talent Acquisition ********** Email: ************************************* // **********

Technology Support Specialist I 6 Months contract with possible ext. McLean VA 22102 -Onsite TOP 3 MUST HAVES: 1. TRAINABLE 2. PROFESSIONAL 3. PUNCTUAL 8-5 or 9-6 EST Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and configuration. Knowledge and understanding of HP, Xerox and Canon print devices. Anticipate and respond to complex technology support issues. Strong knowledge and understanding of Win10, Office 365. Instant Messaging tools; TEAMs. Excellent customer service skills, meeting with users in person to resolve complex technology issues. Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems. Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives. Provide meaningful contributions to team efforts to enhance overall departmental effectiveness. Leverage multiple resources or coordinating with other teams in order to meet customer needs. Facilitate the implementation and support of defined EY Technology solutions. Communicate system updates to customers as required. Coordinate, track, and maintain inventory. Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now Perform software and Firmware upgrades and testing as needed or part of an initiative or project. Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence. Participate in post-mortem analysis of significant projects or events, sharing best practice techniques and solutions. Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools. Provide technical guidance and consult with EY customer stakeholders. To qualify, candidates must have: Degree in Computer Science or a related discipline; or equivalent work experience in IT Support Approximately 1-3 plus years of experience in support of IT products Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications Excellent interpersonal, communication and organizational skills Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment Able to work effectively with high level customers and other management personnel Excellent Customer Service skills. Education A bachelor's degree in Computer Science or a related discipline, or equivalent work experience..

Fully Onsite in Richmond, VA Role Summary: The IT Support Team supports users by resolving technical problems and building solutions that cover a multitude of technical disciplines. This position provides both first and second level IT support, designs and implements solutions related to end-user compute, and serves as a resource to other Business Process Information Technology teams. IT Support Team members work directly with internal customers and are the primary representatives of the IT department to internal customers. Additional Responsibilities: Provide first and second level support for a variety of hardware and software issues for 800+ users in the USA and Canada. Identify, research and resolve technical problems Support activities including problem recognition, research, isolation, resolution and follow-up with affected parties Document and record problem information gathering and resolution steps in a consistent and organized manner using the company's Service Now system. Perform IT operational and maintenance tasks, as assigned Participate in auditing and documenting hardware and software inventory Manage projects and other work, as assigned Prepare RFP's, bid proposals, contracts, scope of work reports, other documentation for IT projects and efforts Install necessary software for users to perform daily tasks (internal company software, Microsoft Office suite, etc.) Setup and Configure Voice software, Contact Center Software, Google Workspace Enterprise Account, and Smartphones. Troubleshoot VPN, Printers, MS Windows, third-party hardware and software, and virus removal. Research and make recommendations on products, services, protocols, and standards in support of IT procurement and development Deploy and administer technology solutions Collaborate with Global and other regional technology teams for solutions Core Required Skills and Competencies: Work experience demonstrating innovative solutions and the ability to multitask, high level of verbal and written communication skills, analytical skills, and team-player outlook. Highly motivated with the ability to work independently and as part of a team Ability to evaluate data, analyze, and problem solve. Very strong communication and collaborative skills. Must be able to communicate and interact effectively with individuals across departments and across all levels, from staff to senior management. Function Specific Required Skills and Competencies: Strong Knowledge of supporting Windows 10 and 11Laptops, IOS products, Android products, and Chromebooks. Working Knowledge of Google Workspace Enterprise or demonstrate a willingness to learn Experience with and understanding of networking, SD-Wan, IT Security, and modern IT Service Management. Some travel and flexibility in work hours is required. Ability to take part in on-call rotation is required. Required Minimum Years Experience: 2+ years of modern systems management 2+ years of application and cloud service management 3+ years of desktop and application IT Support 3+ years customer service experience in IT Support Required Minimum Education: Technical and/or College degree preferred

PRIMARY PURPOSE OF JOB AND CONTRIBUTION TO ORGANIZATION: This position supports overseeing computer systems for businesses and offers support to the system's users. This may be internal assistance, working directly with staff who use the computer systems or it may be assisting external customers who access the systems via the Internet. ESSENTIAL TASKS AND RESPONSIBILITIES: The following job functions are not all-inclusive. The employee must perform other job-related tasks/responsibilities the supervisor requests. Job duties may change as required by the needs of the company. 1. Effectively and efficiently respond to help desk tickets, user requests, emails, and all other forms of communication for IT support issues from end users, if applicable customers and visitors. 2. Possess the ability to evaluate vendor-supplied software by observing user objectives, testing software compatibility with existing hardware, etc. 3. Train users on new or existing software as designated by management. 4. Install, troubleshoot, and maintain computer systems, including software deployments, OS Deployments, and other applicable applications. 5. Contribute to team efforts, including support of other locations and remote-based users as needed. 6. Detailed documentation of steps taken to resolve, troubleshoot, and root cause analysis on all IT support operations. Including Help desk tickets and help desk articles. 7. All other duties and responsibilities as assigned. REQUIRED QUALIFICATIONS: 1. Possess and display Interroll's Values at all times: a. Long-Term Thinking b. Committed to Excellence c. Always Respectful d. Passionate about Customers 2. Possess an Associate's Degree in Information Technology, Computer Sciences, or higher or an equivalent of documented work experience and educational training. 3. Inform end-user confidence, keeping and projecting operations, data, and privacy information standards following Company Policies and Procedures. 4. Strong confidence in all Microsoft Operating Systems, Microsoft Office Core applications, and Network Knowledge. 5. Ability to work with minimal supervision and proficiency in multi-tasking abilities. 6. Possess advanced proficiency in one or more software programs including Microsoft Office products, plus knowledge of manufacturing software. PHYSICAL DEMANDS: While performing the functions of this job, the employee is regularly required to use hands to finger, feel, or handle; the employee must regularly reach with hands and arms. The employee is frequently required to stand and sit. The employee is occasionally required to walk, stoop, kneel, crouch, crawl, talk and hear. The employee must regularly lift and/or move up to ten pounds and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and/or vibration. The noise level in this environment is usually quiet.

*Please email resumes to **************** is NOT remote and requires candidate to be in-office, located in Irvine, CA* RNC, Inc. is seeking the ideal candidate to join our team as a Level II Technician providing on-site and remote support. Along with technical skills, we are seeking a candidate capable of multi-tasking, working under pressure, meeting deadlines, taking the initiative to complete tasks, and having great customer service skills. This position will require you to be onsite at client locations in Irvine a minimum of 3-4 days a week, so effective communication skills and a professional appearance are a must! A successful candidate will have: Effective communication skills with non-technical clients Great problem-solving skills Strong Microsoft Active Directory experience Office 365 and Azure knowledge Meraki product experience Datto product experience Sharepoint / OneDrive & Teams experience ITGlue experience Bonus experience: Autotask and ConnectWise This position includes the following responsibilities: Serve as an escalation point for Help Desk tickets. Support, troubleshoot, research, and resolve computer hardware and software problems related to: operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment. Build, configure, and modify workstations, including: installation of operating systems, applications, and company-specific files, configuring security settings, adding hardware drivers, and updating and patching operating systems and applications. Perform maintenance tasks and configuration with desktop management software tools including: software updates and patches, remote control tools, application inventory and management, inventory reporting and IT asset management imaging computers Establish and maintain user accounts and passwords in accordance with company information security guidelines. Expectations: A high degree of accuracy and attention to detail Able to work independently, multi-task, and take ownership of various parts of a project or initiative Able to work under pressure and manage tight deadlines or unexpected changes in expectations or requirements Great organizational skills. Able to prioritize tasks while handling various projects simultaneously Work with internal teams and cross-functionally Two to three years Managed Service Provider (MSP) experience preferred Good driving record required We are looking for candidates with a minimum of 2 years of IT experience in a business environment. (preferred) Job Description Customer service Desktop support, manage client requests Communicate with vendors Evaluate and document client systems Install software, hardware, troubleshoot Windows OS, backups, and other computer infrastructure Configure workstations, deploy tablets, phones, printers, and imaging solutions Manage support tickets and escalation Respond to system alerts, outages, and service requests Perform other work-related duties as assigned. Job Type: Full-time Schedule: Monday-Friday: 9am - 5pm Expectation: in-person 4 days a week, with option to work remote 1 day a week (TBD) Benefits include: PTO Paid Holidays Health Insurance Job Type: Full-time Pay: $22.00 - $27.00 per hour Benefits: Health insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Aliso Viejo, CA: Reliably commute or planning to relocate before starting work (Required) Experience: Help desk: 2 years (Required) Windows: 2 years (Required) Work Location: Hybrid remote in Aliso Viejo, CA

Network Field Technician \ Broadband & Wi-Fi Responsibilities & Requirements Install and repair telephone, video, broadband, and special services in fiber and copper networks. Set up fiber and copper enclosures and inside wiring per company standards. Locate and resolve network issues efficiently. Restore service during outages or interruptions. Use and maintain test equipment (e.g., OTDR, TDR) to ensure accurate readings. Perform fiber splicing with various splicing machines. Operate company vehicles (requires a valid driver's license and insurability). Collaborate with other departments to benefit the company as directed. Be available for overtime, nights, weekends, holidays, and bad weather as needed. Work on a rotating schedule (e.g., Monday-Friday or Tuesday-Saturday) and participate in on-call rotations. Exhibit a positive attitude, strong teamwork skills, and provide excellent customer service. Required and Desired Qualifications Associate degree in a relevant technical field or equivalent experience. Willingness to travel for training (overnight stays may be required). Strong verbal communication skills and attention to detail. Ability to work efficiently under pressure in a technical environment. Adherence to safe work practices at all times. Knowledge of fiber and copper color codes. Experience with broadband technologies (e.g., DSL, FTTx, Wi-Fi) is preferred. Physically capable of ladder/pole climbing, lifting over 100 pounds, stooping, crawling, and kneeling. Must not be color-blind. Other Requirements Valid driver's license with a clean driving record. Pass background screenings. Reliable transportation. Own basic technician tools.

FOR HOURS 11PM - 7:30AM** Please do not apply if you are not willing to work these hours. Overview: The IT Support Specialist will work with a team of managed services specialists, administrators, and engineers to deliver excellent support and management of our customers' environments. They will field issues and requests escalated directly by customer IT personnel, end-users, and monitoring tools. This role will have broad exposure across a range of end-user devices, networks, servers, virtualization, and security platforms. The support specialist will be expected to work issues independently, and when needed, with the assistance of senior subject matter experts on the team. The ideal candidate will be a self-starter, with an ability to learn quickly and provide exceptional customer service. Department: Managed Services Schedule Night Shift: 11pm - 7:30am Monday to Friday Location: Raleigh, NC [Fully Remote] Experience 2 years (minimum) in a technical support role Experience providing customer support Experience in 24x7x365 Managed Services preferred Experience using ITSM and Monitoring toolsets Qualifications Education and Training High school diploma required; college degree strongly preferred Must be a U.S. Citizen *NO VISAS* Relevant entry-level certifications preferred: Google IT Support Professional CompTIA A+, Network+, Security+ Microsoft MTA ITIL v4 Foundation Windows: 2 years (Required) Mac OS: 2 years (Preferred) Microsoft Teams: 2 years (Required) Microsoft 365: 2 years (Required) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to use and troubleshoot Microsoft Windows, Office, Office365, and mac OS Foundational understanding of operating systems and servers, both physical and virtual. Experience working with active directory to perform basic tasks, such as user creation and password resets Responsibilities Triage tickets per specified severity levels Refer/ escalate customer issues to the appropriate level of support, as needed Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Perform basic troubleshooting steps such as checking logs, checking capacity, and running basic diagnostics across a variety of platforms including Linux/Windows servers, network devices, hypervisors, and storage systems Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Fulfill service requests and remediate incidents using customer Standard Operating Procedures (SOPs) Perform account management services - User Account creates/disables/terminations/name changes, etc. Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Distribute scheduled reports to customers as required Supporting end-users by diagnosing and resolving computer hardware, network, and application issues Assist with cross-training of other team members, as needed Perform other tasks as assigned by management Benefits 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance

Job Title: Technical Support Specialist Job Summary: We are seeking a highly motivated and dynamic Technical Support Specialist to join our growing team. This role is ideal for an individual with a blend of IT expertise and customer relationship skills. The Technical Support Specialist will serve as the primary technical point of contact for our clients, providing hands-on technical support in a Windows environment while fostering strong customer relationships. This position is primarily remote but may require occasional onsite visits based on customer needs. Additionally, the Technical Support Specialist will actively engage in local sales channels, networking events, and Chambers of Commerce to promote our services and expand business opportunities. Key Responsibilities: Act as the primary technical liaison between the company and assigned clients, ensuring their IT needs are met. Provide hands-on technical support in a Windows environment, including troubleshooting, maintenance, and upgrades. Build and maintain strong relationships with clients to ensure long-term satisfaction and retention. Collaborate with the sales team to identify opportunities for upselling and cross-selling additional services. Participate in local networking events, Chambers of Commerce meetings, and other sales channels to promote the company and build community presence. Conduct regular check-ins with clients to assess their IT environment, identify issues, and provide proactive solutions. Assist in developing and delivering technical documentation and reports for clients. Stay updated on industry trends, best practices, and new technologies to better serve clients. Qualifications: Minimum of 2 years of IT experience, preferably in a Windows environment. At least 1 year of experience in a sales or customer-facing role. Strong technical troubleshooting skills, particularly within Windows operating systems and related technologies. Excellent communication and interpersonal skills, with the ability to convey technical concepts in a clear and concise manner. Self-motivated and capable of working independently in a remote setting. Willingness to travel for occasional onsite visits and attend local networking events. Familiarity with networking concepts, hardware, and software troubleshooting is a plus. Preferred Skills: Experience with customer relationship management (CRM) tools. Knowledge of cloud-based services and solutions. Certifications such as Microsoft Certified: Azure Fundamentals, CompTIA Network+, or similar are a plus. Benefits: Competitive salary and performance-based incentives. Flexible remote work environment. Opportunities for professional development and training. Participation in a collaborative and supportive team culture.

Looking for a way to launch your career in cybersecurity? ? Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you. We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity. What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people. Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it. Your typical day will consist of: Manage support calls and improve our documentation Follow up with clients to make sure their issues are resolved Document how to help IT support companies manage their security Run pen test reports and security risk assessments for clients Analyze pen tests, security log, alert, and event data (We will train you) Escalate and document problematic issues Qualifications for Helpdesk Technician Proficient with Windows environments (5 years) Excellent oral communication skills Detail-oriented in order to keep detailed notes on tickets Highly organized to keep Helpdesk requests in order Ability to diagnose and resolve basic computer technical issues MSP experience a plus Yep, this is a full-time gig with benefits. Healthcare-Health, Dental, and Vision (we cover all premiums) 401K (with employer match) Flexible schedule and paid time off Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!) We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself "what does 'revolutionize' mean?" Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.

FedTec is a Woman-Owned Small Business with headquarters in Reston, VA. However, FedTec is more than just a company - we are a dedicated team of visionary individuals who understand the power of transformation. With our unwavering commitment to innovative technology and forward-focused methods, we empower government agencies to fulfill their missions successfully with our capabilities in Digital Transformation, and Cyber Security. Our strategy is rooted in in-depth advising and a unique shoulder-to-shoulder mission experience, all geared towards enabling our clients, their agencies, and every American to thrive. We use the same approach as our employees, building meaningful and lasting relationships to meet their evolving needs and help them grow. We are excited to welcome you to our family. About the Opportunity: FedTec is looking for an Hardware Specialist / PC Maintenance Technician to support our client at Fort Belvoir, VA. Job Title: Hardware Specialist / PC Maintenance Technician Location: Fort Belvoir, VA Clearance: Secret Responsibilities: 2+ years of experience in managing Enterprise Life Cycle Replacement (LCR) programs to include managing inventory, imaging (NIPR and SIPR using removable media or over the network), basic hardware (computers and peripherals) troubleshooting, scheduling, shipping/receiving, LCR deployment, DRMO procedures, LCR reporting, warranty status, and LCR projections. A+ certification required in additional to the required Security+ certification. When You Join FedTec, You Are Joining a Family! We take pride in our work and the true and transparent relationships we build with our employees and partners. We believe that positive energy attracts like-minded individuals, which is why we have such exceptional people on our team. Just as you'd do for your own family, we prioritize your safety, health, and happiness. That's why we've created the FedTec Total Well-Being program, offering benefits like: Comprehensive medical, dental, and vision plans. These plans encompass a range of beneficial features, such as Telehealth virtual care programs, and access to resources to support your physical and mental well-being. Generous paid time off for relaxation and rejuvenation. Financial security through 401k, company-paid short and long-term disability, life insurance, and additional voluntary coverage. Support for your life and family with access to an Employee Assistance Program, Pet Insurance, and Prepaid Legal services. Recognition and growth opportunities through our Rewards & Recognition and Learning & Development programs. Our newest addition, the FedTec Fit Program, features an on-staff Fitness Coach who provides personal and group sessions, company fitness challenges, and ongoing support for your fitness goals. At FedTec we embrace the power of diversity, fostering a culture where varied thoughts, ideas, and perspectives empower our employees and partners to thrive. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran and we maintain a drug-free workplace to ensure a safe and healthy environment for all. If you feel that your qualifications, talents, and values align with our culture, we welcome you to apply by submitting your resume today!

Technical Support Engineer, TopClass LMS WBT Systems - Alexandria, VA (Remote) About us TopClass LMS by WBT Systems provides the tools for associations and training organizations to become the preferred education provider in their market, delivering value to learners at every stage of their working life. Our award-winning learning system delivers impactful professional development experiences for continuing education and certification programs and virtual conferences. About our position We're looking for an experienced Technical Support Engineer to join our team and provide technical support of TopClass and associated integrations. In this role, you will be addressing technical issues raised by clients and partners. By proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass, you will contribute to product enhancement. What you'll be doing Resolving tier 2 and 3 technical issues raised by clients and partners. Actively collaborating with all teammates to resolve issues and propose solutions. Participating in roll out of code deploy and intermittent fixes and releases as needed. Maintaining a good working knowledge of TopClass functionality. Working to deliver timely reproduction, analysis, and solution of technical issues for clients, including participating in client calls as needed. Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers. Learning, following, adapting, and applying agile software development techniques, methodologies, and processes. Contributing, receiving, and acting upon constructive feedback for continuous process, product, and self-improvement. Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance. Performing other job-related duties and responsibilities as may be assigned from time to time. What we want you to have degree in Computer Science, Information Science or related field, or equivalent experience years of experience in technical support delivery in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST time management and multi-tasking abilities interpersonal and communication (verbal and written) skills ability to collaborate successfully with others in person or remotely. What we offer WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for more than 30 years in North America, United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.

Job Title: Junior Data Center Technician Job Type: Contract, 1 year - Onsite Role. Pay Rate: $35-$38hr on W2 JOB DESCRIPTION Role & Responsibilities Client is seeking data center technicians to help maintain datacenter facilities around the globe. They will be part of a small but growing team of very talented people responsible for maintaining the cloud that hundreds of millions of people use to store their data. Datacenter Operations Technician Contractor (CW) Hourly, contingent worker Works daily, on-site at one datacenter site in a given region Reports to DCO manager or local region/site DCO lead Replace ticketed component (HDD, SSD, DIMM, PSU, fan) Receive/send packages for replaced components (RMAs) Assist with regular site maintenance activity (inventory, cleanup, etc.) Escalate complex and/or abnormal issues on site with the DCO team Requirements Experience with desktop PC and/or datacenter server hardware Intermediate knowledge of linux, operational understanding of and how to modify/add dns zone files, experience using version control such as git or hg, basic scripting and regular expressions Able to lift 20-30lbs on a daily basis Excellent verbal and written communication skills Excellent time and project management skills About Maxonic: Since 2002 Maxonic has been at the forefront of connecting candidate strengths to client challenges. Our award winning, dedicated team of recruiting professionals are specialized by technology, are great listeners, and will seek to find a position that meets the long-term career needs of our candidates. We take pride in the over 10,000 candidates that we have placed, and the repeat business that we earn from our satisfied clients. Interested in Applying? Please apply with your most current resume. Feel free to contact Pramod Kumar (******************** / *************** for more details.

Benefits of working with our global company include Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement program Purpose Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer (dotted line to Site Director) with 30% of duties Facilities related This position is 100% onsite in Richmond, VA. Work at home is not available for this position. Your Responsibilities Assist with the support of all aspects of LAN-based networking Assist with the installation and maintenance of all computer hardware and software Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software Cabling new and existing locations for new network, phone or other equipment Repair or upgrade computer systems as needed Provide Tier 1 level support on hardware and software technical issues All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer , or Site Director Responsible for the day to day facility activities including: Monitoring and updating site security measures Monitoring and managing HVAC automation Appropriately communicate with customers both internal and external Position does require some weekend and after hours business schedules with 24 hours on call availability Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately Complete routine maintenance such as painting, arrange scheduling for any maintenance requiring a vendor Lead the housekeeping and security vendors in their work and scheduling Complete duties tied to site aesthetics such as hanging pictures, arranging furniture, etc Manage partnerships with landlord, breakroom vending company, and other similar relationships Qualifications Must be a computer course student, graduate or have computer related work experience. Strong understanding of network routing protocols and their practical applications on global networks Experience in managing distributed inventory of network equipment Experience in virtual networking setup using VMware Experience with Cisco and Juniper product lines at a technical and hardware level Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices Experience with VoIP and supporting VoIP over a production WAN Ability to view a computer monitor for several hours at a time Candidates must have open availability and able to work additional hours as needed Must possess the skillset and ability to complete all tasks listed above as well as other similar tasks not specifically named Must have exceptional attendance and flexibility for scheduling needs Absolutely must possess a positive, can do attitude, and thrive in a fast-paced, team oriented environment Role requires the ability to quickly assess, prioritize, and plan multiple competing priorities Our Mission It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. This company is an Equal Opportunity Employer

Title: VTC Engineer Clearance Requirement: Secret Requirements: Active DoD Secret Clearance IAT II certification (i.e. Security+ or equivalent) Experience troubleshooting/maintaining VTC equipment Experience setting up layer 1 cabling Nice to Have: Experience with VDI (virtual desktop infrastructure) Description: Insight Global is seeking a VTC Engineer to join their team on a long term government program. This role is on an IT modernization program supporting a large integrated government customer. This person will work on a team to set up, configure, and troubleshoot VTC equipment. They will also install/maintain network systems including associated servers, network communication devices, set up layer 1 cables, and provide IT consulting and expertise to the customers. This is a fulltime opportunity on a fully funded program that will work on-site work in Suffolk, VA.

4 positions available: 2 positions for day shift (0600am ET to 1800 pm ET) and 2 positions night shift (1800pm ET - 0600am ET) All positions to be onsite in HDQ Vienna VA Day shift = 0600am ET to 1800pm ET - 12 hour rotating shift - shifts rotate every two weeks Night shift = 1800pm ET to 0600am ET - 12 hour rotating shift - shifts rotate every two weeks Week 1: Sunday, Wednesday, Thursday Week 2: Monday, Tuesday, Friday, Saturday Basic Purpose of the position: Provide 24x7 technical support and monitor Client's enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance. Responsibilities • Identify trends and monitor network performance and availability • Utilize multiple monitoring applications to ensure optimal system performance - like Logic Monitor, Moogsoft and SolarWinds • Respond to alerts and alarms, identifies and corrects problems • Create and work on tickets in a service management application and monitor ticket queues • Troubleshoot and escalate incidents and problems • Interface with other ETS areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria • Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service. • Work with others to update and document technical procedures • Maintain, configure, and perform preventative maintenance to various network equipment - switches, routers, firewalls • Perform other related duties as assigned • May be assigned to other tasks based on need Qualifications - knowledge, skills, and abilities • Knowledge and experience of enterprise system, network knowledge and terminology • Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, TCP/IP, SDLC, RS232, BGP • Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions • Experience that demonstrates dependability, productivity, and accuracy • Demonstrated analytical and problem-solving skills • Effective verbal and written communication skills • Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets • Ability to work independently and as part of a team • Ability to work under pressure (urgent problems, deadlines, changing priorities) Desired • Bachelor's degree in information technology or the equivalent combination of training, education, and experience • CCNA or CCNP certifications • SDwan knowledge and experience in converting remote sites to SDwan with troubleshooting ability in a cisco environment • In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches • Experience in presenting technical solutions and/or recommendations • Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues • Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems • Advanced skill in diagnosing and troubleshooting issues • Advanced research, analytical, and problem-solving skills • Knowledge of client operations Business Unit: Network Operations Site: Headquarters (Vienna VA) only Job Posting Service Type: Temp Alternate Job Title: Network Technician FT On-site **