Find The Best Customer Support Technician Jobs For You

Where do you want to work?

0 selections

IT Close Support/Customer Support (SME)

Leidos Holdings Inc.
Reston, VA
Leidos is looking for a senior Information Technology (IT) Service/Help Desk Support Specialist supporting a new opportunity. The successful candidate will support continuity of our customer's mission by helping ensure secure, reliable, and uninterrupted availability of IT systems.
Primary Responsibilities

Overall responsibilities include:

* Provide contact and incident resolution to customers with hardware, software, and application problems.
* Provide in-person and remote troubleshooting support to customers.
* Document incident resolution and status in incident database tools.
* Provide polite and friendly customer service.
* Install system wide software and assist with fine-tuning system performance.
* Understand dependencies across hardware and software components.
* Create and manage user accounts, including administrator and service accounts.
* Provide input and update to standard operating procedures.
* Participate in organizations change management process.

EDUCATION & EXPERIENCE:

Requires High School diploma and 5+ years of experience

Basic Qualifications

* May possess a Doctorate in technical domain.

IND

Pay Range:

COVID Response

Effective October 1, in order to enter Leidos facilities in the US and to attend Leidos business events outside our facilities, employees will be required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. Effective December 8, all Leidos employees must be fully vaccinated (2 weeks past final dose) unless they are entitled to a legal accommodation. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.

About Leidos

Leidos is a Fortune 500 information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
60d+ ago

IT Close Support/Customer Support (Expert

Leidos
Reston, VA
Leidos is looking for a senior Information Technology (IT) Service/Help Desk Support Specialist supporting a new opportunity. The successful candidate will support continuity of our customer's mission by helping ensure secure, reliable, and uninterrupted availability of IT systems.
Primary Responsibilities

Overall responsibilities include:

+ Provide contact and incident resolution to customers with hardware, software, and application problems.

+ Provide in-person and remote troubleshooting support to customers.

+ Document incident resolution and status in incident database tools.

+ Provide polite and friendly customer service.

+ Install system wide software and assist with fine-tuning system performance.

+ Understand dependencies across hardware and software components.

+ Create and manage user accounts, including administrator and service accounts.

+ Provide input and update to standard operating procedures.

+ Participate in organizations change management process.

EDUCATION & EXPERIENCE:

Requires high school diploma or equivalent and 5+ years of prior relevant experience.

.

IND

Pay Range: REQNUMBER: R-00043075

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
60d+ ago

Assistant Customer Support (51000159)

DXC Technology
Tysons Corner, VA
**Essential Job Functions**

+ Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.

+ Records call on account history record with results of the inquiry; initiates required confirmation.

+ Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.

**Basic Qualifications**

+ High school diploma or G.E.D.

+ Zero or more years of customer service or other telephone experience

+ Experience working with organizational functions and personnel

+ Experience working with fax machines, computer software, and telephone technology

+ Experience working with and skilled in the use of help desk software

**Other Qualifications**

+ Basic business and analytical problem solving skills

+ Basic communication skills

+ Ability to follow oral and written directions

**Work Environment**

+ Office environment

+ May require shift work

DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability (physical or mental), protected veteran status or military service of affiliation, race, ethnicity, color, religion, national origin, citizenship, marital status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and expression, age, protected genetic information, or political affiliation. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. EEO is the Law Poster (https://www.dol.gov/agencies/ofccp/posters) .

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (csser@dxc.com?subject=Reasonable%20Accommodation%20Request%20-%20External%20Career%20Site) . Please note: DXC will respond only to requests for accommodations due to a disability.
19d ago

Customer Technical Spec - 37855

Alion Science and Technology
Springfield, VA
The position supports and manages the responsibilities of the successful completion of all issues and customers needs related to the client platform. This position manages the functionality and efficiency of the tools and services on all deployed domains. The responsibility of this position include:

* Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.
* Provide IT Service Management functions and first level troubleshooting to all customers.
* Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.
* Analyze, diagnose, and isolate failures to systems.
* Collect data for proper escalation and resolution by Tier 2/3.
* Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.
* Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.
* Perform modifications to authorized user lists, user profiles, and file system maintenance.
* Understand all NGA processes and document work accurately and effectively through the use of a ticketing system.
* Document/report all findings.
* Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.
* Manage account requests and provide account management responsibilities for personnel on numerous systems.
* Know all functional leads and technicians for all the managed systems by the program.
* Understand local site command and hierarchy.
* Know POC's for systems that the Program does not have responsibility for.
* Interface with customers and government officials.
* Participates in special projects as required.

Required Skills and Experience:

* Bachelor Degree or higher in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience
* US Citizenship and a DOD clearance TS/SCI

Desired Skills and Experience:

* Experience with different databases, including working knowledge of SQL, relational data stores.
* Creating pages in markdown focusing on a web-based documentation dissemination.

* Knowledge and use of GitLab for creating, uploading, and updating webpages to support portal updates.

* Manage documentation repository and records following proper naming conventions and portal uploading procedures.

* Experience with JIRA and Confluence.

Security Clearance: Top Secret/Sensitive Comp Info

Telework - Not Eligible
New
4d ago

Customer Support Technician II

Motorola Solutions
Remote
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings
Job Description The Customer Support Technician II will be responsible but not limited to the following: The primary responsibility of the Customer Support Technician II provide remote technical support to customers Ensuring customer satisfaction involves proper support and service delivery and delivery on contracted services and SLAs The technician will work with other technicians and internal MSI teams to provide exceptional customer service and technical support, as well as troubleshoot and resolve issues with the customer This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customer Specific Knowledge and Skills 3+ years customer service/support experience 2+ years experience within Flex software Strong working knowledge of the Support tools and processes Strong command of communication skills, both oral and written Exhibit strong ownership and follow through; own the customer's issue and drive the resolution to ensure the customer is satisfied with the end result Exceptional interpersonal skills required Strong determination in the face of challenges Must have strong organizational skills and the ability to handle multiple tasks. Effective time management skills required Proficient computer skills with emphasis on windows based applications Customer focused; detail orientated individual Ability to maintain a positive attitude in a high stress/at times confrontational situations Focused individual who understands the value of excellent customer service and the impact to business if customers are not properly supported Confident individual who is willing to assume responsibility Demonstrates a high degree of drive and determination; willing to go the extra mile to provide outstanding customer service Adaptive and flexible individual who is willing to learn and make recommendations for improvements Ability to work and make decisions with minimal supervision
Basic Requirements 3+ years customer service/support experience High School Degree or equivalent Must be able to obtain background clearance as required by government customer
Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits effective Day 1 401K with Company Match and Day 1 vesting 9 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more!
EEO Statement Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
21d ago

Tier 3 Customer Support Technician

Warner Media LLC
Remote
WarnerMedia is a powerful portfolio of iconic entertainment, news, and sports brands. We bring people, technology, and the world's best storytellers together to drive culture and meaningful connection. We believe the enduring power of stories can open our eyes to the world, to each other, and to new and different perspectives. Join us. Shape your story here. The Job WarnerMedia seeks a Tier 3 Customer Support Technician for the DTC Global Ops - HBO Max department. The Tier 3 Customer Experience Technician is a key member of the Customer Experience (CX) Strategy & Ops team within the Warner Media Direct-to-Consumer organization. They will have an integral role in providing advanced support for inquiries that cannot be solved by frontline support tiers.This individual will be a core contributor within the Tier 3 CX team and will collaborate cross-functionally to ensure issues are surfaced, triaged and tracked until a resolution is achieved. The ideal candidate will possess a solid foundation of both technical and customer service experience. They will have the ability to resolve complex issues with professionalism and poise. They will work closely with the extended CX team to continuously challenge/define/refine what excellence means and continuously deliver on these goals to achieve the highest levels of customer satisfaction and support. *Remote/Virtual Opportunity - In looking to adapt to the needs of a growing 24/7 business, we are open to candidates working remotely/virtually. The remote opportunity would require the flexibility to support on-call rotations and occasional daytime, or evening work. The Daily Serve as the final escalation point for support tickets escalated from Tiers 1 and 2 Maintain subject matter expert status on all HBO Max products/services, across all supported platforms. Follow internal best practices to ensure Tier 3 responsibilities are maintained and knowledge remains current. Identify and deliver creative troubleshooting workarounds and support recommendations for issues that cannot be resolved through existing knowledge base articles or other known troubleshooting steps. Responsible for reproducing, confirming and documenting new issues. Responsible for escalating business side issues to appropriate extended teams for resolution, while delivering a positive customer experience Occasionally work with and assist Executive and VIP customers, representing CX in a professional capacity as an HBO Max subject matter expert Coach, mentor, and assist frontline support teams when needed across all current or future engagement/communication channels Participate in an on-call rotation to provide after hours and/or weekend support coverage Partner with larger CX and UX writing teams to capture and translate new product information into Customer- and Agent-facing support content, as well as ensure existing content is continuously maintained and up-to-date Facilitate Customer and External Partner escalations to help ensure they're responded to within established timeframes and support service levels Participate and contribute to ongoing processes, policies and standards improvements Participate in collecting and surfacing product issues/feedback to design and development teams Collaborate with larger CX team to identify and uphold KPIs for service and operational excellence Occasionally travel to deliver or receive training The Essentials 2+ years customer service experience at a comparable B2C brand, preferably in media, entertainment, technology or hospitality and supporting streaming media or equivalent technologies Remote applicants - 1+ years experience preferred working in a remote work environment Strong familiarity and comfort using consumer streaming devices such as Apple TV, Roku, iOS devices, Android TV/mobile Superior and demonstrated analytical and problem solving skills Excellent listening, written and verbal communication skills Excel in both customer service and technical support scenarios Able to handle multiple priorities, using proper urgency when needed Demonstrate a strong sense of accountability and autonomy for effectively completing all required tasks Able to zoom out from individual issues and identify patterns Clearly define problems, analyze data, and recommend short-term workarounds, while simultaneously representing issues accurately to extended teams for resolution Able to consistently represent HBO Max / WarnerMedia in a professional manner Methodically investigate and resolve complex technical support issues, as reported by Customers and Partners Able to break down and communicate technical concepts to a non-technical audience. Able to adapt to a dynamic business environment, including participating in the support of groundbreaking movie premieres and special events after-hours, on-call rotations, and the flexibility to accommodate varying hours of support. Experience working with Lean/Agile methodologies and JIRA/Youtrack a plus Able to consistently work autonomously You are: Passionate about the customer experience Driven to improve internal and external customer satisfaction Relentlessly positive and possess a 'can't be stopped' attitude Self-starter, creative problem solver, proactive, collaborative and resourceful Able to successfully handle multiple ongoing issues at any given time while maintaining daily workload Able, willing and driven to master new concepts every day Highly organized and embrace a fast-paced, changing environment The Perks Exclusive WarnerMedia events and advance screenings Paid time off every year to volunteer for eligible employees Access to well-being tools, resources, and freebies Access to in-house learning and development resources Part of the WarnerMedia family of powerhouse brands Warner Media, LLC and its subsidiaries are equal opportunity employers. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
22d ago

Customer Support Technical Trainer (Remote Eligible)

Smartsheet Inc.
Remote or Bellevue, WA
Customer Support Technical Trainer

Smartsheet

Bellevue, WA

Smartsheet is looking for an enthusiastic Technical Trainer who develops, delivers, and evaluates technical training curriculum and programs for our Customer Excellence Teams. You will coordinate materials to be used in program design exercises to enhance lectures. This role also develops and improves exams and quizzes used in all training courses. You will develop technical training programs and help others develop skills to make them better professionals and customer advocates.

Technical trainers must be extremely knowledgeable in their field of expertise and have solid technical aptitude. Additionally, you will explain complex subjects in a clear and interesting way.

The goal is to contribute to the development of people's technical/IT skills to meet organizational needs.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Support Training, Quality and Operations Leader located in our Bellevue office. However, this role is remote eligible!

You Will:

* Create technical training programs according to organizational requirements
* Produce training schedules and classroom agenda
* Determine course content according to goals
* Building ad-hoc training materials to ensure the learner has the tools to be successful
* Provide technical training to Smartsheet's technical customer-facing teams
* Attend product release training, testing new product functionality, and stay up-to-date on product enhancements and releases
* Create/provide technical training materials for new products, product releases, and feature updates.
* Complete training sessions, webinars, and workshops in groups/individually
* Arrange for and conduct on-site training when needed
* Keep and report data on completed courses, absences, and issues
* Evaluate results of training programs
* Determine overall effectiveness of programs and make improvements
* Assess training needs and certification requirements for several levels of technical resources.

You Have:

* Experience as a technical trainer
* Knowledge of modern training techniques and tools in technical subjects
* Experience designing technical course content
* Outstanding communication skills and comfortable speaking to crowds
* Degree in a relevant technical field
* Experience using Articulate 360 and/or Camtasia is a strong asset
* Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus!)

Perks & Benefits:

* 100% employer-paid medical, dental, and vision coverage for full-time employees
* Equity - Restricted Stock Units (RSUs) Equity with all offers
* Lucrative Employee Stock Purchase Program (15% discount)
* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
* Monthly stipend to support your work and productivity
* 15 days PTO to start, plus Flexible Sick Leave
* Teleworking options from any registered location in the U.S. (role specific)
* Up to 24 weeks of Parental Leave
* Personal paid Volunteer Day to support our community
* Opportunities for professional growth and development including access to LinkedIn Learning online courses
* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!
New
3d ago

Technical and Customer Support - Diagnostic Imaging

Idexx Laboratories, Inc.
Remote or Westbrook, ME
Our Customer and Technical Support Consultants are the direct line between IDEXX and our customers. That is why they are so crucial to achieving our Purpose. This role is best suited to organized, passionate communicators who strive to help veterinarians, veterinary technicians, and animal healthcare diagnostic professionals keep our pets healthy.
Does that sound like you?

In the role of Customer and Technical Support Consultant - Diagnostic Imaging Team

* You will answer customer questions, explain products and services and instruct on use of equipment.
* You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as well as software and integration issues.

We will be hiring for this role with a start date of January 17, 2022.

This position will be based out of our Westbrook, ME location. However, due to the current COVID -19 pandemic, our Customer and Technical Support Consultants are working from home full-time. Our new hire onboarding, training, and support will be done safely in person. Our employees' safety and well-being are top of mind for us and we are continuously working with our team to ensure an engaging employee experience.

What You Need to Succeed

* You possess a background in IT or Computer Science, education, or equivalent combination of education and experience. Networking and/or software support is a plus
* You have strong computer and technical skills, with the aptitude to learn applicable software and hardware. You are able to diagnose and troubleshoot basic technical issues.
* An ability to learn quickly and apply skills and abilities to a variety of customer interactions
* Experience in a technically related field, and/or contact center environment is helpful
* You will be a master problem solver with a fine attention to detail. You have deductive reasoning and analytical skills to resolve issues, using your organizational skills in a multi-tasking environment.
* A proven track record of providing extraordinary customer service. Strong interpersonal skills, especially on the phone, with the ability to establish rapport quickly are equally important qualities to have.
* Superb listening and communication (verbal and written) skills, including ability to communicate complex technical issues to technical and non-technical users in a professional, positive, friendly and understandable manner, are a must in order to be a successful customer support specialist.
* You are able to meet the requirements of the call center schedule that has to meet the needs of the business and our customers, including but not limited to; being on the phone for 8 hours a day, weekend and evening hours required, ability to work a flexible work schedule, able to work overtime, and potential for travel.
*

Schedule:

This role requires scheduling flexibility (the ability to workdays, evenings until 8 pm, and weekends on a rotating basis). Overtime and On-call time may be required.

Reliable and dependable attendance is an essential function of this position.

Why IDEXX

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 9,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
New
4d ago

Intuit Technical Support and Customer Service

Sykes
Remote or Pound, VA
**REMOTE OPPORTUNITIES AVAILABLE**

Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group ️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service & Technical Support Agent representing Intuit at the Wise location! You'll shine in this role if you have a passion for helping small businesses succeed and enjoy connecting with customers. In this position, you'll assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). We'll train you to become an expert in QuickBooks and you'll share your knowledge by teaching customers how to use the program to its fullest potential. You'll also offer support by troubleshooting technical issues related to QuickBooks in a fun team environment.

Work with us and you'll enjoy:

• Full-time schedules (40 hours/week)

• $15.00/hour with gradual pay increases up to $17.00/hour

• 100% paid training

• Full benefits package including medical, dental, vision and life insurance

• Company-matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program after one year of employment through the University of Arizona's Global Campus online

**Required qualifications, skills and experience**

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Excellent communication skills, both written & verbal

**About SYKES**

SYKES is now a part of Sitel Group ! As a leading global provider of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

**EEO statement**

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
New
4d ago

Customer Support Technical Trainer (Remote Eligible)

Smartsheet
Remote or Bellevue, WA

Customer Support Technical Trainer

Smartsheet Bellevue, WA

Smartsheet is looking for an enthusiastic Technical Trainer who develops, delivers, and evaluates technical training curriculum and programs for our Customer Excellence Teams. You will coordinate materials to be used in program design exercises to enhance lectures. This role also develops and improves exams and quizzes used in all training courses. You will develop technical training programs and help others develop skills to make them better professionals and customer advocates.

Technical trainers must be extremely knowledgeable in their field of expertise and have solid technical aptitude. Additionally, you will explain complex subjects in a clear and interesting way.

The goal is to contribute to the development of people's technical/IT skills to meet organizational needs.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

You will report to our Support Training, Quality and Operations Leader located in our Bellevue office. However, this role is remote eligible!

You Will:

  • Create technical training programs according to organizational requirements
  • Produce training schedules and classroom agenda
  • Determine course content according to goals
  • Building ad-hoc training materials to ensure the learner has the tools to be successful
  • Provide technical training to Smartsheet's technical customer-facing teams
  • Attend product release training, testing new product functionality, and stay up-to-date on product enhancements and releases
  • Create/provide technical training materials for new products, product releases, and feature updates.
  • Complete training sessions, webinars, and workshops in groups/individually
  • Arrange for and conduct on-site training when needed
  • Keep and report data on completed courses, absences, and issues
  • Evaluate results of training programs
  • Determine overall effectiveness of programs and make improvements
  • Assess training needs and certification requirements for several levels of technical resources.

You Have:

  • Experience as a technical trainer
  • Knowledge of modern training techniques and tools in technical subjects
  • Experience designing technical course content
  • Outstanding communication skills and comfortable speaking to crowds
  • Degree in a relevant technical field
  • Experience using Articulate 360 and/or Camtasia is a strong asset
  • Strong working knowledge of Smartsheet is preferred but not required (Smartsheet product certification a plus!)

Perks & Benefits:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Equity - Restricted Stock Units (RSUs) Equity with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • 15 days PTO to start, plus Flexible Sick Leave
  • Teleworking options from any registered location in the U.S. (role specific)
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!

New
1d ago

Customer Support Technician

Black Rocket Productions
Remote or Freehold, NJ
60d+ ago

Analyst, IT Customer Support

CVS Health
Remote or Buffalo Grove, IL
14d ago

PART TIME Intuit Technical Support and Customer Service

Sykes Enterprises Incorporated
Remote or Wise, VA
New
6d ago

Director, Technical Support - Customer Success (Open to Remote Candidates)

Redseal
Remote or San Jose, CA
9d ago

Customer Support Expert - Danish (Remote in Germany)

Sumup
Remote
21d ago

Customer Support / Client Technical Product Support - Experian Health - HL7 desired, REMOTE role (anywhere in the US)

Experian
Remote or Franklin, TN
21d ago

Customer Support Technical Trainer (US Remote East Coast; Boston, MA; New York, NY; Washington, DC; Atlanta, GA)

Okta
Remote or Boston, MA
9d ago

Customer Technical Support (8922)

Hard Dollar
Remote or Scottsdale, AZ
60d+ ago

Assistant Customer Support Conversion

DXC Technology
Remote or Houston, TX
60d+ ago

Full Time Work at Home Jewelry Customer Support in Florida

Inktel Holdings
Remote or Doral, FL
34d ago

New Graduate - Customer Success System Management, Data Analytics / Technical Writing (May 2022) - Opportunity for Working Remotely

Vmware
Remote or Baltimore, MD
28d ago

IT Close Support/Customer Support (SME)

Leidos
Reston, VA
60d+ ago

IT Close Support/Customer Support (Developmental)

Leidos
Reston, VA
60d+ ago

Customer Support Technician II (Night/Weekend Shift)

Motorola Solutions
Remote
13d ago

Customer Support Technician I - SaaS

Motorola Solutions
Remote
21d ago

Intuit Technical Support and Customer Service

Sykes
Remote or Dungannon, VA
New
4d ago

Intuit Technical Support and Customer Service

Sykes
Remote or Norton, VA
New
4d ago

Intuit Technical Support and Customer Service

Sykes
Remote or Coeburn, VA
New
4d ago

Customer Support Technical Trainer (Remote Eligible)

Smartsheet
Remote or Bellevue, WA
New
3d ago

Intuit Technical Support and Customer Service

Sykes
Remote or Wise, VA
New
4d ago

PART TIME Intuit Technical Support and Customer Service

Sykes
Remote or Wise, VA
15d ago

Customer Support / Client Technical Product Support - Experian Health - HL7 desired, REMOTE role (anywhere in the US)

Experian
Remote or Franklin, TN
21d ago

Customer Technical Support - Remote (8946)

Hard Dollar
Remote or Scottsdale, AZ
60d+ ago

Support Technician

Avid Technology Professionals
Reston, VA
28d ago

Infra Tech Support Practitioner

System One
Reston, VA
Easy Apply
31d ago

OR Support Technician

HCA
Reston, VA
27d ago

Infra Tech Support Practitioner (20020-0004-25)

Mount Airey Group, Inc.
Reston, VA
Easy Apply
36d ago

Support Technician II

Compucom
Sterling, VA
56d ago

OR Support Technician

HCA, Hospital Corporation of America
Reston, VA
60d+ ago

Support Technician

Dave & Buster's, Inc.
Fairfax, VA
12d ago

Average Salary For a Customer Support Technician

Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Support Technician is $42,373 per year or $20 per hour. The highest paying Customer Support Technician jobs have a salary over $64,000 per year while the lowest paying Customer Support Technician jobs pay $28,000 per year

Average Customer Support Technician Salary
$42,000 yearly
$20 hourly
Updated October 22, 2021
28000
10 %
42000
Median
64000
90 %

Highest Paying Cities For Customer Support Technician

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Monroe, NY
$55,390
$26.63
Olympia, WA
$54,323
$26.12
San Francisco, CA
$54,123
$26.02
Newton, MA
$52,554
$25.27
Philadelphia, PA
$51,403
$24.71
Edison, NJ
$49,237
$23.67

5 Common Career Paths For a Customer Support Technician

Technical Support Specialist

A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.

Technical Support Technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Technician

Technicians are skilled professionals who primarily work with technology in different industries. They are knowledgeable about the technical aspects of the various items they work with. They are usually working with electricity or with technological advancements. Technicians may be assigned to do the construction of equipment or materials related to their field of study. They may also be assigned to conduct diagnostics and other maintenance activities to ensure that the equipment works properly. Technicians may also be required to conduct basic repairs in case of problems. It is important that technicians have good analytical skills and decision-making skills.

Help Desk Analyst

Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.

Desktop Support Technician

A desktop support technician is responsible for troubleshooting defective computer systems, affecting its performance and efficiency. Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system. They keep documentation of the ticket issue and the resolution for reference and quality improvement. A desktop support technician also configures and updates computer systems and networks for better optimization, as well as conducting regular inspections and monitoring the efficiency of installed programs and patches.

Illustrated Career Paths For a Customer Support Technician