Customer Support Technical TrainerSmartsheet Bellevue, WA
Smartsheet is looking for an enthusiastic Technical Trainer who develops, delivers, and evaluates technical training curriculum and programs for our Customer Excellence Teams. You will coordinate materials to be used in program design exercises to enhance lectures. This role also develops and improves exams and quizzes used in all training courses. You will develop technical training programs and help others develop skills to make them better professionals and customer advocates.
Technical trainers must be extremely knowledgeable in their field of expertise and have solid technical aptitude. Additionally, you will explain complex subjects in a clear and interesting way.
The goal is to contribute to the development of people's technical/IT skills to meet organizational needs.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we deliver a leading cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
You will report to our Support Training, Quality and Operations Leader located in our Bellevue office. However, this role is remote eligible!
Perks & Benefits:
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren't afraid to be innovative-join us!
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Customer Support Technician is $42,373 per year or $20 per hour. The highest paying Customer Support Technician jobs have a salary over $64,000 per year while the lowest paying Customer Support Technician jobs pay $28,000 per year
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