Customer Support Technician Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 4,978 Customer Support Technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Five Key Resume Tips For Landing A Customer Support Technician Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Customer Support Technician Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Customer Support Technician CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand customer support technician skills. Below we have listed the top skills for a customer support technician : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Customer Support Technician
Source: Zippia.com
See All Customer Support Technician Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Customer Support Technician

Morgan Stanley
  • Configured, imaged and reimaged computers, laptops and virtual machines.
  • Support of remote users using VPN and Secur ID's.
  • Identify resolutions regarding conflicts in static IP addresses, network drives & printer mappings, & internet connectivity .
  • Used remote desktop connection applications to upgrade campus and branch systems to windows 7.
  • Installed TCP/IP on company computers.

Example # 2

Customer Support Technician

IBM
  • Supported server migration to VMware and newer hardware platforms, meeting expanding customer needs.
  • Handle trouble tickets in the form of calls / online requisitions / emails and voicemails.
  • Resolved warranty issues within the Commercial Desktop Systems.
  • Advanced use of remote tools, including Tivoli, DameWare Mini Remote, IBM Ayudame, Remote Desktop, and Netmeeting.
  • Resolve network connectivity issues with routers switches and cabling.

Example # 3

Information Technology Assistant

City University of New York
  • Network administration, LAN, WAN, and VPN administration of nationwide locations.
  • Win XP, Win 7, Mac OS X Lion) Imaged Dell PCs and laptops, and MacBook Pro's.
  • Involved in networking computers and connecting to the Internet.
  • Performed upgrades, installation, configuration of all Dell desktop/notebooks computers and printers throughout the organization.
  • Monitored and troubleshot LAN installed and configured routers and switches.

Example # 4

Network Support Administrator

Science Applications International ...
  • Recovered and restored user's files remotely using Symantec Tape Backup and Active Directory tools for critical files and investigations.
  • Install and troubleshoot networked printers in a Print Server environment.
  • Installed Cisco 2900 switches, 2800 and 3800 Cisco routers and PIX firewalls.
  • Configured, troubleshoot, and documented Sensaphone data center humidity and temperature monitoring.
  • Implemented C2 System (Critical Applications) failover solution utilizing VRFs/OSPF/BGP.

Show More
We compared 4,978 sample customer support technician resumes with job offers and found that the average years of experience required for a customer support technician job required by employers is 2.0 years.
How much work experience do employers want to see?
The average customer support technician job listing asks for 2.0 years of work experience.
How much work experience does the average customer support technician candidate have?
The average customer support technician resume contains 4.0 years of work experience.
Write your work experience section in a way that embraces your customer support technician skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from customer support technician resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a customer support technician, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Customer Support Technicians have a 4-year degree as the highest education level.
Based on our analysis of customer support technician resumes, the most common major for customer support technician candidates is Business, but other majors made their way in as well. Computer Science, Computer Information Systems and Information Technology were relatively common.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Customer Support Technician Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Customer Support Technicians. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Customer Support Technicians to learn more.

Average Employee Salary
$37,000
$24,000
Min 10%
$37,000
Median 50%
$58,000
Max 90%