Customer Support Technician Resume Examples 2023

Research Summary. We analyzed 1,226 customer support technician resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Comcast and AT&T.; Here are the key facts about customer support technician resumes to help you get the job:

  • The average customer support technician resume is 397 words long
  • The average customer support technician resume is 0.9 pages long based on 450 words per page.
  • Customer service is the most common skill found on a customer support technician resume. It appears on 12.4% of resumes.
After learning about how to write a professional customer support technician resume, you can make sure your resume checks all the boxes with our resume builder.

Resume

Customer Support Technician Resume Example

 
Arthur Ramos
Customer Support Technician
Contact Information
Herndon, VA
(810) 555-0287
Skills
  • Java
  • Android
  • Information Technology
  • End User
  • Communication
  • Customer Questions
  • Sharepoint
  • Problem Resolution
  • Unix
  • Linux
Employment History
Customer Support Technician
2020 - Present
Cox Enterprises
Herndon, VA
  • Trouble shooting and customer support of Cable TV, High Speed internet and Digital Phone customers via high-volume call center.
  • Accepted and handled inbound calls * Assisted customers with video, Internet and telephone troubleshooting * Set-up service calls for unresolved issues
  • Manage and maintain user and computer accounts in Active Directory.
Technical Support Specialist
2018 - 2020
General Dynamics
Reston, VA
  • Install, configure, and upgrade computer hardware and software.
  • Perform hardware evaluations and make recommendations based on evaluations.
  • Analyzed, diagnosed and recommended hardware repairs, or replacements, and manages equipment, diagnostic tools and technician access.
  • Created, updated, and deleted MAC address entries for devices connecting to the hotel network.
Help Desk Specialist
2016 - 2018
Unisys
Reston, VA
  • Installed hardware and software on laptops, desktops and servers.
  • Gained valuable experience in financial institution networks by spending three years performing VB scripting, Unix, and Linux support.
  • Migrated Windows XP systems to Windows Vista for Edwards A.F.B.
  • Break fix and diagnostic hardware support on Lenovo, Dell, HP/Compaq, and Toshiba laptops, desktops and servers.
Education
Some College Courses Computer Information Systems
2016 - 2016
DeVry University
Oakbrook Terrace, IL
 
 
Julia Price
Customer Support Technician
Contact Info
Youngstown, OH
(520) 555-6899
Skills
Available ResourcesTier IILinuxUnixHardwareUser InterfaceLocal AreaSetupGroup PolicyComputer System
Employment History
Customer Support Technician
2020 - Present
Alorica
Youngstown, OH
  • Resolved issues that customers and businesses were having with internet.
  • Maintain communication equipment by reporting problems.
  • Diagnosed and resolved hardware and Microsoft Windows issues.
Microcomputer Technician
2017 - 2020
Circuit City
Youngstown, OH
  • Install RAM upgrades and along with other hardware to increase or restore functionally.
  • Analyzed, tested, troubleshot, and repaired personal computers for customers.
Systems Support Specialist
2015 - 2017
Aqua America
Youngstown, OH
  • Maintained Domain comprising 350 nodes with Windows 2003 Servers and Exchange 2003 Server.
  • Lead failure analysis technician for Intel Corporation on printed circuit system boards at Dell-Nashville's Dimension desktop manufacturing facility.
  • General support for Windows Server 2003/2008 with SQL and IIS.
  • Set up SAP printers, support SAP printers.
Education
Some College Courses Computer Technical Support
2015 - 2015
Youngstown State University
Youngstown, OH
 
 
Kyle Webb
Customer Support Technician
Ashburn, VA
kwebb@example.com
(610) 555-3285
Experience
Customer Support Technician
2020 - Present
VerizonAshburn, VA
  • Provide information on Verizon Wireless products and services.
  • Meet and exceed daily sales Customer Service
  • End User Support Analyst Responsible to more than 500 of end users with a response time of less than 2 min
Advanced Technical Support
2019 - 2020
VerizonAshburn, VA
  • Completed trouble tickets for problem areas and submitted to the Network Repair Bureau.
  • Project Manager for the corporate wide deployment (Northeast USA) of new desktop hardware.
  • Prepare trouble tickets documenting all customer complaints.
  • Educated customers in programming and using various electronic communication devices.
  • Provide outstanding technical and customer support to Verizon Wireless' customers, vendors as well as employees.
Information Technology Assistant
2018 - 2019
IBMNew York, NY
  • Diagnosed and fixed hardware and software related problems on both laptop and desktop computers locally and for many remote locations.
  • Support multi version Windows OS.
Skills
CRM
Digital Phone
Computer Lab
Available Resources
Information Technology
Problem Resolution
System Information
Computer System
Company Website
Email
Education
Certificate Communication
2017 - 2018
Temple UniversityPhiladelphia, PA
 
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How your resume should look:

  • The job title on your resume should match your application for the role.
  • Ensure your work experience focuses on achievements, rather than responsibilities.
  • Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Customer Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Support Technician Resume
Customer Support Technician Resume
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Customer Support Technician Resume
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Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume
Customer Support Technician Resume

Customer Support Technician Resume Format And Sections

1

1. Add Contact Information To Your Customer Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Support Technician Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?
How To Write The Perfect Resume Header
2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school
Check More About Customer Support Technician Education
Majors
Business
20.1%
Computer Science
11.9%
Computer Information Systems
9.9%
Electrical Engineering
8.1%
Show More

Customer Support Technician Resume Relevant Education Example #1

Some College Courses In Computer Information Systems 2016 - 2018

DeVry University Oakbrook Terrace, IL

Customer Support Technician Resume Relevant Education Example #2

Some College Courses In Criminal Justice 2009 - 2011

American University Washington, DC

3

3. Next, Create A Customer Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Customer Support Technician Skills For Resume

  • Customer Service Skills

    Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

  • Java Skills

    Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

  • Technical Support Skills

    Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

  • Linux Skills

    Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

  • Unix Skills

    UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

  • Phone Calls Skills

    Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

  • Desktop Skills

    The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Top Skills for a Customer Support Technician

Source: Zippia.com
  • Customer Service, 12.4%
  • Customer Support, 11.8%
  • SQL, 8.9%
  • Customer Inquiries, 7.7%
  • Other Skills, 59.2%
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
4

4. List Your Customer Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?
How To Show Your Experience On a Resume... Even When You Don't Have Any
Work History Example # 1
Customer Support Technician
Comcast
  • Supplied live customer/technical support to customers on internet and network configuration.
  • Assisted customer on each call regarding their issues with cable, internet, and phone.
  • Supervised first level technical support representatives while trouble-shooting issues with high speed internet, digital phone and digital cable issues.
  • Identified and targeted any signal leakages for loss prevention.
  • Provisioned all aspects of both residential and business telephony and internet services based on codes in billing.
Work History Example # 2
Help Desk Representative
Siemens
  • Assisted in the rollout of new computers and printers at Children's Hospital and Xavier University.
  • Worked with all manner of local and network printers.
  • Repaired, installed, and configured Servers, Computers and Printers Help Desk Analyzer for a Siemens customer.
  • Specialized in troubleshooting and resolving Virtual Private Networking (VPN) issues.
  • Participated in the development of cost effective solutions facing the LANWAN.
Work History Example # 3
Customer Support Technician
Asurion Protection Services
  • Provided premier technical support for Verizon cell phone customers across America.
  • Performed necessary internal and external escalations for both device hardware and software failures related data outages.
  • Assisted customers in extensive troubleshooting of mobile devices (Sprint/Verizon/Metro PCS/Apple/Android).
  • Diagnosed issues for tablets, phones, iPad's android devices from all makes and models Main client Verizon 1.
  • Used a Citrix-based trouble ticketing system in order to properly log calls and issues.
Work History Example # 4
Customer Support Technician
T-Mobile
  • Helped develop Windows Mobile software versions for the company.
  • Resolved technical and policy issues for customers with a focus on balanced business
  • Assisted IT department technicians in resolving Remedy tickets through desktop support & remote access.
  • Assisted customers with Windows applications such as Blackberry Desktop Manager & Windows Mobile Device Center
  • Worked on a crew of 18 technicians migrating 3,500 desktop & laptop computers from Windows 2000 to Windows XP.
5

5. Highlight Your Customer Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer support technician resume:

  1. Certified Information Technology Professional (CITP)
  2. IT Information Library Foundations Certification (ITIL)
  3. Certified Phlebotomy Technician (CPT)
  4. Certified Network Computer Technician (CNCT)
  5. Master Certified Electronics Technician (CETma)
  6. Certified Pharmacy Technician (CPhT)
  7. Emergency Medical Technician (EMT)

More Certifications For Customer Support Technician
6

6. Finally, Add a Customer Support Technician Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?
Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

  1. IBM Jobs (24)
  2. Dell Jobs (26)
  3. Apple Jobs (25)
  4. Xerox Jobs (48)
  5. Stream Companies Jobs (30)

Common Customer Support Technician Resume Skills

  • Customer Service
  • Customer Support
  • SQL
  • Customer Inquiries
  • Java
  • Customer Issues
  • Technical Support
  • Linux
  • Unix
  • Debugging
  • Phone Calls
  • Customer Satisfaction
  • Desktop
  • Customer Care
  • Technical Issues
  • Customer Calls
  • CRM
  • Inbound Calls
  • Mac
  • Customer Interaction
  • Technical Problems
  • Software Applications
  • OS
  • Strong Customer Service
  • Mobile Device Management
  • Level Support
  • VoIP
  • Software Issues
  • Telephone Support
  • Technical Assistance
  • Problem Resolution
  • Phone Support
  • Computer System
  • Technical Troubleshooting
  • Call Handling
  • Help-Desk Support
  • Remote Troubleshooting
  • Android
  • Customer Complaints
  • Trouble Tickets
  • VPN
  • Software Support
  • TCP/IP
  • Citrix

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Updated May 19, 2023