12 Customer Support Technician Resume Examples

Five Key Resume Tips For Writing A Customer Support Technician Resume:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.
3.
Quantifiable Achievements
Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..
4.
ATS-Friendly
An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.
5.
Impeccable Formatting
Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.
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Choose From 10+ Customizable Customer Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Customer Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

 
Arthur Ramos
Customer Support Technician
Contact Information
Herndon, VA
(810) 555-0287
aramos@example.com
Skills
  • Java
  • Android
  • Information Technology
  • End User
  • Communication
  • Customer Questions
  • Sharepoint
  • Problem Resolution
  • Unix
  • Linux
 
 
Employment History
Customer Support Technician2020 - Present
Cox Enterprises
Herndon, VA
  • Trouble shooting and customer support of Cable TV, High Speed internet and Digital Phone customers via high-volume call center.
  • Accepted and handled inbound calls * Assisted customers with video, Internet and telephone troubleshooting * Set-up service calls for unresolved issues
  • Manage and maintain user and computer accounts in Active Directory.
Technical Support Specialist2018 - 2020
General Dynamics
Reston, VA
  • Install, configure, and upgrade computer hardware and software.
  • Perform hardware evaluations and make recommendations based on evaluations.
  • Analyzed, diagnosed and recommended hardware repairs, or replacements, and manages equipment, diagnostic tools and technician access.
  • Created, updated, and deleted MAC address entries for devices connecting to the hotel network.
Help Desk Specialist2016 - 2018
Unisys
Reston, VA
  • Installed hardware and software on laptops, desktops and servers.
  • Gained valuable experience in financial institution networks by spending three years performing VB scripting, Unix, and Linux support.
  • Migrated Windows XP systems to Windows Vista for Edwards A.F.B.
  • Break fix and diagnostic hardware support on Lenovo, Dell, HP/Compaq, and Toshiba laptops, desktops and servers.
Education
Some College Courses of Computer Information Systems2016 - 2016
DeVry University
Oakbrook Terrace, IL
 
 
Andrew Brown
Customer Support Technician
Contact Info
Silver Spring, MD
(520) 555-9127
abrown@example.com
Skills
Software Applications
Hardware
Company Website
Level Support
System Issues
VIP
Database
Troubleshoot
Sharepoint
VPN
Employment History
Customer Support Technician2020 - Present
Laboratory For Physical SciSilver Spring, MD
  • Constructed desktop and laptop systems including operating system, peripherals, driver installation and testing.
  • Disconnect the hardware components, network cable, and power cord for the legacy CPU & monitor.
  • Respond to, trouble shoot and resolve all helpdesk calls including hardware, software and administrative problems.
  • Demonstrated use of high-speed internet, digital video, and telephony communication equipment to customers.
Technical Support Associate2010 - 2020
Laboratory For Physical SciSilver Spring, MD
  • Assist with network oriented security system setup and operation.
  • Answer phones, and frequent visits to onsite and offsite departments at all locations to perform break/fix procedures.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Add and troubleshoot network printers.
Customer Support Technician2009 - 2010
VerizonSilver Spring, MD
  • Utilize various fiber optic, coaxial and CAT5/CAT3 test equipment to analyze equipment trouble and take maintenance action.
  • Expedited communication between upper level management and general personnel's.
  • Resolved customer questions, issues and complaints using extensive research and problem solving techniques.
  • Diagnosed network issues, reviewed and corrected device and computer configuration for e-mail, VoIP, TCP/IP, and Windows services.
Education
Some College Courses of Criminal Justice2009 - 2009
American UniversityWashington, DC
 
 
Brandon Brooks
Customer Support Technician
Hebron, KY
(510) 555-3840
bbrooks@example.com
Experience
Customer Support Technician2018 - Present
Pomeroy IT Solutions Sales CompanyHebron, KY
  • Experienced in troubleshooting HP and Dell server hardware issues.
  • Maintain user and computer accounts in Active Directory.
  • Performed hardware repairs on various models of Xerox network printers, and Lexmark Desktop printers.
  • Analyzed communication needs of business establishments using knowledge of type of business, available telephone equipment and traffic studies.
Senior PC Support Specialist2011 - 2018
Pomeroy IT Solutions Sales CompanyHebron, KY
  • Provide in person technical support to executive level and traders regarding software applications / hardware and market data solutions.
  • Helped customers with SSID setup and logging information.
  • Travel to costumer's site to Fix, Troubleshoot and resolve network and computer problems on-site.
  • Upgrade and install hardware equipment.
Technical Support Specialist2002 - 2011
UnitedHealth GroupMinneapolis, MN
  • Provided support for Network connectivity across multiple devices (servers, computers, Smart phones/wireless devices, printers and faxes.)
  • Upgrade and configure system software that supports GIS infrastructure applications or Asset Management applications per project or operational needs.
  • Traveled to remote locations to service and implement new equipment installations including PCs, printers, and scanners.
  • Upgrade company computer programs from Windows XP to Windows 7.
Skills
HardwareEmailProblem ResolutionEnd UserAvailable ResourcesLinuxSoftware ApplicationsTrouble ShootingOSSetup
Education
Associate's Degree In Information Technology2000 - 2002
Capella UniversityMinneapolis, MN
 
 
Julia Price
Customer Support Technician
Employment History
Customer Support Technician2020 - Present
AloricaYoungstown, OH
  • Resolved issues that customers and businesses were having with internet.
  • Maintain communication equipment by reporting problems.
  • Diagnosed and resolved hardware and Microsoft Windows issues.
Microcomputer Technician2017 - 2020
Circuit CityYoungstown, OH
  • Install RAM upgrades and along with other hardware to increase or restore functionally.
  • Analyzed, tested, troubleshot, and repaired personal computers for customers.
Systems Support Specialist2015 - 2017
Aqua AmericaYoungstown, OH
  • Maintained Domain comprising 350 nodes with Windows 2003 Servers and Exchange 2003 Server.
  • Lead failure analysis technician for Intel Corporation on printed circuit system boards at Dell-Nashville's Dimension desktop manufacturing facility.
  • General support for Windows Server 2003/2008 with SQL and IIS.
  • Set up SAP printers, support SAP printers.
Education
Some College Courses In Computer Technical Support2015 - 2015
Youngstown State UniversityYoungstown, OH
 
 
Contact Information
Youngstown, OH
(520) 555-6899
jprice@example.com
Skills
Available Resources
Tier II
Linux
Unix
Hardware
User Interface
Local Area
Setup
Group Policy
Computer System
 
 
Anthony Harris
Customer Support Technician
Atlanta, GA
(860) 555-8210
aharris@example.com
Skills
SetupActive DirectorySANPrintersEnd UserAppleInternetHardwareWindowsTier II
 
 
Employment History
Customer Support Technician2020 - Present
T-MobileAtlanta, GA
  • Call Center Cell Phone Technical Support Including Blackberry, Apple, and Android
  • Supported West NOC workstations, custom installations and application deployments through IIS, SharePoint, SAP BOE and PowerShell.
  • Engaged every customer by phone as the final level of technical support for complex issues with T-Mobile devices and products.
  • Assisted callers in configuring internet and email services on Windows and Macintosh based Operating Systems.
Network Assistant2015 - 2020
StarTekLynchburg, VA
  • Call Center for Cox Communication where customers can call if they need assistance with cable, internet or telephone.
  • Manage procurement and setup of computer equipment and software for clientele.
  • Planned, implemented and supported network and computing infrastructure.
  • Work with multiple programs at one time and efficiently move between Windows.
  • Issue replacement smartcards and troubleshoot smartcard issues for users.
  • Assisted users with MobileIron security setup and Outlook Exchange setup.
Administrative Technical Support2012 - 2014
StarTekLynchburg, VA
  • Provide red hat (senior representative) support to peers Performed Tier 3 Advanced Technical support for satellite based internet service.
  • Analyze and process incoming customer calls and chats via internet.
  • Analyze and troubleshoot software and hardware issues, responding quickly, clearly, and resourcefully.
  • Provided technical phone support to Apple consumers mitigating a wide range of issues within a timely manner.
  • Install, maintain, and support the operation and hardware of Windows workstations and Wyse terminals.
Education
Master's Degree of Business2014 - 2015
Liberty UniversityLynchburg, VA
Bachelor's Degree of Business2009 - 2012
Liberty UniversityLynchburg, VA
 
 
Arthur Ramos
Customer Support Technician
Contact Information
Herndon, VA
(810) 555-0287
aramos@example.com
Skills
  • Java
  • Android
  • Information Technology
  • End User
  • Communication
  • Customer Questions
  • Sharepoint
  • Problem Resolution
  • Unix
  • Linux
 
 
Employment History
Customer Support Technician2020 - Present
Cox Enterprises
Herndon, VA
  • Trouble shooting and customer support of Cable TV, High Speed internet and Digital Phone customers via high-volume call center.
  • Accepted and handled inbound calls * Assisted customers with video, Internet and telephone troubleshooting * Set-up service calls for unresolved issues
  • Manage and maintain user and computer accounts in Active Directory.
Technical Support Specialist2018 - 2020
General Dynamics
Reston, VA
  • Install, configure, and upgrade computer hardware and software.
  • Perform hardware evaluations and make recommendations based on evaluations.
  • Analyzed, diagnosed and recommended hardware repairs, or replacements, and manages equipment, diagnostic tools and technician access.
  • Created, updated, and deleted MAC address entries for devices connecting to the hotel network.
Help Desk Specialist2016 - 2018
Unisys
Reston, VA
  • Installed hardware and software on laptops, desktops and servers.
  • Gained valuable experience in financial institution networks by spending three years performing VB scripting, Unix, and Linux support.
  • Migrated Windows XP systems to Windows Vista for Edwards A.F.B.
  • Break fix and diagnostic hardware support on Lenovo, Dell, HP/Compaq, and Toshiba laptops, desktops and servers.
Education
Some College Courses of Computer Information Systems2016 - 2016
DeVry University
Oakbrook Terrace, IL
 
 
Andrew Brown
Customer Support Technician
Contact Info
Silver Spring, MD
(520) 555-9127
abrown@example.com
Skills
Software Applications
Hardware
Company Website
Level Support
System Issues
VIP
Database
Troubleshoot
Sharepoint
VPN
Employment History
Customer Support Technician2020 - Present
Laboratory For Physical SciSilver Spring, MD
  • Constructed desktop and laptop systems including operating system, peripherals, driver installation and testing.
  • Disconnect the hardware components, network cable, and power cord for the legacy CPU & monitor.
  • Respond to, trouble shoot and resolve all helpdesk calls including hardware, software and administrative problems.
  • Demonstrated use of high-speed internet, digital video, and telephony communication equipment to customers.
Technical Support Associate2010 - 2020
Laboratory For Physical SciSilver Spring, MD
  • Assist with network oriented security system setup and operation.
  • Answer phones, and frequent visits to onsite and offsite departments at all locations to perform break/fix procedures.
  • Referred major hardware and software problems and defective products to vendors or technicians for service.
  • Add and troubleshoot network printers.
Customer Support Technician2009 - 2010
VerizonSilver Spring, MD
  • Utilize various fiber optic, coaxial and CAT5/CAT3 test equipment to analyze equipment trouble and take maintenance action.
  • Expedited communication between upper level management and general personnel's.
  • Resolved customer questions, issues and complaints using extensive research and problem solving techniques.
  • Diagnosed network issues, reviewed and corrected device and computer configuration for e-mail, VoIP, TCP/IP, and Windows services.
Education
Some College Courses of Criminal Justice2009 - 2009
American UniversityWashington, DC
 

What Should Be Included In A Customer Support Technician Resume

1

1. Add Contact Information To Your Customer Support Technician Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Customer Support Technician Resume Contact Information Example #1
Hank Rutherford Hill
St. Arlen, Texas | 333-111-2222 | hank.hill@gmail.com

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2

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

  • The name of your school
  • The date you graduated (Month, Year or Year are both appropriate)
  • The name of your degree
If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

  • Academic awards (Dean's List, Latin honors, etc. )
  • GPA (if you're a recent graduate and your GPA was 3.5+)
  • Extra certifications
  • Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

  • If you're a recent graduate, you might opt to place your education section above your experience section
  • The more work experience you get, the shorter your education section should be
  • List your education in reverse chronological order, with your most recent and high-ranking degrees first
  • If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Customer Support Technician Resume Relevant Education Example #1
Some College Courses In Computer Information Systems 2014 - 2016
DeVry University Oakbrook Terrace, IL
Customer Support Technician Resume Relevant Education Example #2
Some College Courses In Criminal Justice 2014 - 2016
American University Washington, DC
3

3. Next, Create A Customer Support Technician Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

  • Include 6-12 skills, in bullet point form
  • List mostly hard skills; soft skills are hard to test
  • Emphasize the skills that are most important for the job
Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Top Skills for a Customer Support Technician
Source: Zippia.com
Not sure which skills are really important?
3 Big Tips For Listing Skills On Your Resume
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4

4. List Your Customer Support Technician Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.


Work History Example # 1
Customer Support Technician
Alorica
  • Diagnosed and resolved technical hardware and software issues involving internet & Cable connectivity.
  • Provided information for PDA's and Smartphones.
  • Diagnosed and troubleshooted Windows processing problems and applied solutions to increase customer satisfaction.
  • Supported clients Acer, E-Machines, and Gateway Computers.
  • Stacked PCs on pallets and used powered pallet jacks to move completed pallets to shipping area and loaded onto trucks.

Work History Example # 2
Student Technician
University of Colorado Colorado Springs
  • Used Windows Server 2008 on a daily basis to make accounts and set permissions on accounts.
  • Performed laptop and desktop reimages / repairs in "spare" time.
  • Performed maintenance and troubleshooting support for various computers and devices.
  • Installed a small peer to peer network for the nursing lab to share printers and information.
  • Maintained 4 division laptops & 2 division digital cameras.

Work History Example # 3
Systems Operator
The Moore Center
  • Provisioned new equipment, including PCs, laptops, printers, multifunction equipment, and phones.
  • Conducted training of staff on numerous procedures regarding safety, daily fuel operations, fuel accountability and quality assurance.
  • Patched networks, laptops, docking stations, phones, network cables and networks of computers with Windows XP/2000 clients.
  • Assisted Division Director with coordinating, planning and executing Elections.
  • Linked FRx reports to ADP via internet and ADP's systems.

Work History Example # 4
DSL Technical Support
Verizon
  • Supported one of the major communications companies with their DSL product as an escalation specialist.
  • Fixed everything from no sync issues, to email issues, to curing loneliness in some cases.
  • Utilized systems such as MARS and MTAS to troubleshoot issues.
  • Diagnosed and resolve problems within Windows, Android, Blackberry and Apple mobile devices.
  • Assisted customers with technical issues with their cellular phones and internet connections.

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5

5. Highlight Your Customer Support Technician Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your customer support technician resume:

  1. Certified Information Technology Professional (CITP)
  2. IT Information Library Foundations Certification (ITIL)
  3. Certified Phlebotomy Technician (CPT)
  4. Certified Network Computer Technician (CNCT)
  5. Master Certified Electronics Technician (CETma)
  6. Certified Pharmacy Technician (CPhT)
  7. Emergency Medical Technician (EMT)

6

6. Finally, Add A Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

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Updated October 6, 2021