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Customer support technician salary
Average customer support technician salary
$36,361
Average Customer Support Technician Salary
As of October 2025, the average salary for a Customer Support Technician is approximately $36,361 per year, translating to about $17 per hour. Salaries can vary based on experience, location, and the specific industry. For example, customer support technicians in technology sectors often earn more due to higher demand for technical support.
Where Can a Customer Support Technician Earn More?
Key states with competitive salaries for customer support technicians include:
- Washington - Known for high technology employment.
- California - Offers many opportunities in tech and customer services.
- New York - A hub for various industries requiring customer support.
By understanding these geographical salary trends and industry demands, technicians can better navigate their career paths and seek positions that offer higher earning potential.
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Where can a Customer Support Technician earn more?
Customer support technician salary estimates from across the web
Average customer support technician salary by state
The average customer support technician salary in New Jersey, New York, and Massachusetts are the highest in the U.S. The lowest average customer support technician salary states are Utah, Wyoming, and Nebraska.
- State view
- County view
Highest paying states for customer support technicians
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | Vermont | $43,632 | $20.98 |
| 2 | Maryland | $51,396 | $24.71 |
| 3 | New York | $54,252 | $26.08 |
| 4 | New Jersey | $54,321 | $26.12 |
| 5 | Delaware | $48,258 | $23.20 |
| 6 | Massachusetts | $53,025 | $25.49 |
| 7 | District of Columbia | $47,513 | $22.84 |
| 8 | New Hampshire | $42,680 | $20.52 |
| 9 | California | $45,963 | $22.10 |
| 10 | Nevada | $40,693 | $19.56 |
| 11 | Kentucky | $40,731 | $19.58 |
| 12 | Rhode Island | $45,033 | $21.65 |
| 13 | Connecticut | $45,373 | $21.81 |
| 14 | Pennsylvania | $45,141 | $21.70 |
| 15 | Washington | $41,040 | $19.73 |
| 16 | Ohio | $43,308 | $20.82 |
| 17 | Illinois | $39,558 | $19.02 |
| 18 | Louisiana | $39,733 | $19.10 |
| 19 | Alabama | $38,162 | $18.35 |
| 20 | Georgia | $39,636 | $19.06 |
| 21 | South Carolina | $37,855 | $18.20 |
| 22 | Indiana | $38,786 | $18.65 |
| 23 | Hawaii | $38,558 | $18.54 |
| 24 | Wisconsin | $38,447 | $18.48 |
| 25 | Oklahoma | $36,792 | $17.69 |
| 26 | Michigan | $38,641 | $18.58 |
| 27 | Colorado | $38,126 | $18.33 |
| 28 | Arizona | $37,278 | $17.92 |
| 29 | Texas | $38,043 | $18.29 |
| 30 | North Dakota | $37,994 | $18.27 |
| 31 | Missouri | $36,024 | $17.32 |
| 32 | Virginia | $39,347 | $18.92 |
| 33 | Maine | $37,398 | $17.98 |
| 34 | Oregon | $38,516 | $18.52 |
| 35 | North Carolina | $37,903 | $18.22 |
| 36 | Arkansas | $34,082 | $16.39 |
| 37 | Minnesota | $37,284 | $17.93 |
| 38 | Tennessee | $35,664 | $17.15 |
| 39 | Florida | $35,750 | $17.19 |
| 40 | Alaska | $30,469 | $14.65 |
| 41 | Utah | $31,214 | $15.01 |
| 42 | Nebraska | $30,614 | $14.72 |
| 43 | Kansas | $35,536 | $17.08 |
| 44 | West Virginia | $34,845 | $16.75 |
| 45 | New Mexico | $32,797 | $15.77 |
| 46 | South Dakota | $30,200 | $14.52 |
| 47 | Montana | $32,124 | $15.44 |
| 48 | Iowa | $32,461 | $15.61 |
| 49 | Mississippi | $32,546 | $15.65 |
| 50 | Idaho | $30,146 | $14.49 |
| 51 | Wyoming | $31,048 | $14.93 |
Highest paying cities for customer support technicians
The highest-paying cities for customer support technicians are New York, NY, Edison, NJ, and Newton, MA.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $54,513 | $26.21 |
| 2 | Edison, NJ | $54,309 | $26.11 |
| 3 | Newton, MA | $53,021 | $25.49 |
| 4 | Columbia, MD | $51,353 | $24.69 |
| 5 | San Jose, CA | $46,356 | $22.29 |
| 6 | Philadelphia, PA | $45,831 | $22.03 |
| 7 | Columbus, OH | $42,917 | $20.63 |
| 8 | Olympia, WA | $41,597 | $20.00 |
| 9 | Chicago, IL | $39,789 | $19.13 |
| 10 | Alpharetta, GA | $39,682 | $19.08 |
| 11 | Austin, TX | $38,337 | $18.43 |
| 12 | Hillsboro, OR | $38,302 | $18.41 |
| 13 | Littleton, CO | $38,113 | $18.32 |
| 14 | Columbia, SC | $37,979 | $18.26 |
| 15 | Charlotte, NC | $37,345 | $17.95 |
| 16 | Chandler, AZ | $37,258 | $17.91 |
| 17 | Orlando, FL | $35,820 | $17.22 |
| 18 | Lawrence, KS | $35,572 | $17.10 |
| 19 | Cedar City, UT | $33,115 | $15.92 |
| 20 | Albuquerque, NM | $32,639 | $15.69 |
Customer support technician salary details
A customer support technician's salary ranges from $23,000 a year at the 10th percentile to $56,000 at the 90th percentile.
What is a customer support technician's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $56,000 | $4,667 | $27 |
| 75th Percentile | $45,000 | $3,750 | $22 |
| Average | $36,361 | $3,030 | $17 |
| 25th Percentile | $28,000 | $2,333 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying customer support technician jobs
The highest paying types of customer support technicians are technical support engineer, software support technician, and customer support analyst.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Administrative Technical Support | $46,753 | $3,896 | $22.48 | 186,858 |
| Technical Support Engineer | $85,716 | $7,143 | $41.21 | 184,542 |
| Technical Support Representative | $34,758 | $2,897 | $16.71 | 212,082 |
| Technical Support Trainer | $45,722 | $3,810 | $21.98 | 168,898 |
| Technician Support Tier | $54,889 | $4,574 | $26.39 | 109,671 |
| Technical Support Agent | $30,389 | $2,532 | $14.61 | 177,918 |
Top companies hiring customer support technicians now:
Which companies pay customer support technicians the most?
Customer support technician salaries at Adobe and Atlassian are the highest-paying according to our most recent salary estimates. In addition, the average customer support technician salary at companies like Euronet Worldwide and Applied Materials are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Adobe | $101,601 | $48.85 |
| 2 | Atlassian | $91,661 | $44.07 |
| 3 | Euronet Worldwide | $86,020 | $41.36 |
| 4 | Applied Materials | $80,949 | $38.92 |
| 5 | Accenture | $80,536 | $38.72 |
| 6 | Ernst & Young | $78,760 | $37.87 |
| 7 | Oracle | $74,990 | $36.05 |
| 8 | Ains | $72,705 | $34.95 |
| 9 | Kaseya | $68,956 | $33.15 |
| 10 | Dassault Systèmes | $67,311 | $32.36 |
| 11 | Intel | $63,906 | $30.72 |
| 12 | Cymer | $62,600 | $30.10 |
| 13 | Verisk Analytics | $58,721 | $28.23 |
| 14 | Comscore | $55,135 | $26.51 |
| 15 | Washington State University | $51,885 | $24.94 |
| 16 | Open Systems Technologies | $49,934 | $24.01 |
| 17 | Motorola Solutions | $49,451 | $23.77 |
| 18 | Zebra Technologies | $48,317 | $23.23 |
| 19 | SunPower | $47,901 | $23.03 |
| 20 | Steffes | $47,765 | $22.96 |
Wage gap by gender, race and education
Customer Support Technician salary by industry
The average customer support technician salary varies across industries:
- The average customer support technician salary in the technology industry is $50,042, the highest of any industry.
- The average customer support technician salary in the finance industry is $49,800.
- Customer support technicians in the professional industry earn an average salary of $28,619, the lowest of any industry.
Highest paying industries for customer support technicians
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Technology | $50,042 | $24.06 |
| 2 | Finance | $49,800 | $23.94 |
| 3 | Manufacturing | $45,959 | $22.10 |
| 4 | Start-up | $39,338 | $18.91 |
| 5 | Telecommunication | $37,822 | $18.18 |
| 6 | Health Care | $36,665 | $17.63 |
| 7 | Professional | $28,619 | $13.76 |
High paying customer support technician jobs
Customer support technician salary trends
The average customer support technician salary has risen by $5,556 over the last ten years. In 2014, the average customer support technician earned $30,805 annually, but today, they earn $36,361 a year. That works out to a 9% change in pay for customer support technicians over the last decade.
Compare customer support technician salaries for cities or states with the national average over time.
Average customer support technician salary over time
Compare customer support technician salaries for individual cities or states with the national average.
Customer support technician salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2026 | $36,400 | $17.48 | +3.3% |
| 2025 | $35,200 | $16.91 | +2.3% |
| 2024 | $34,400 | $16.52 | +1.5% |
| 2023 | $33,800 | $16.27 | +1.6% |
| 2022 | $33,300 | $16.01 | +1.6% |
Recently added customer support technician salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Get It-Real Estate | Customer Support-Investment Management Technology-Remote | North Las Vegas, NV | 06/29/2025 | $55,000 |
| State of Washington | IT Customer Support-Journey | Ione, WA | 06/27/2025 | $72,816 |
| Datavant | CPC I Processor Customer Support | Charleston, WV | 06/25/2025 | $31,305 |
| Matlen Silver | Customer Technical Support | Indian Trail, NC | 06/24/2025 | $50,000 |
| Ta Resources | Customer Support Technical Lead | Phoenix, AZ | 06/24/2025 | $65,000 |
| Mota | Technical Customer Support/Helpdesk Junior | Sunnyvale, CA | 06/10/2025 | $18,783 |
| United HVAC Motors | Customer Support Technician | Tampa, FL | 06/05/2025 | $43,827 |
| Applied Materials | Customer Support Technical Training IV-(E4) | Gloucester, MA | 06/04/2025 | $96,000 |
| Motorola Solutions | Technical Customer Support (US Remote) | Schaumburg, IL | 06/04/2025 | $46,800 |
| Motorola Solutions | Technical Customer Support (US Remote) | West Valley City, UT | 06/03/2025 | $46,800 |
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