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Customer support technician skills for your resume and career

Updated January 8, 2025

7 min read

Quoted experts

Kate Marek Ph.D.,

Joshua Davis Ph.D.

Customer support technician example skills

Below we've compiled a list of the most critical customer support technician skills. We ranked the top skills for customer support technicians based on the percentage of resumes they appeared on. For example, 12.4% of customer support technician resumes contained customer service as a skill. Continue reading to find out what skills a customer support technician needs to be successful in the workplace.

15 customer support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer support technicians use customer service:

Combined project management, technical, sales and customer service experience to implement proprietary advertising solutions for large-scale enterprise clients.
Involved operating around ten different computer programs daily and troubleshooting various devices and equipment while offering customer service.

2. Customer Support

Here's how customer support technicians use customer support:

Develop & maintain product support procedures & other documentation as required to ensure consistent quality customer support.
Developed and organized customer support cases which effectively provided clients with the technical support and assistance required.

3. SQL

Here's how customer support technicians use sql:

Generated custom reports using BRIO, querying Access, SQL and Oracle databases.
Reviewed Error log files when order fails to load into SQL tables.

4. Customer Inquiries

Here's how customer support technicians use customer inquiries:

Provided professional, accurate timely responses to all customer inquiries using established procedures.
Respond to customer inquiries on the telephone, through on-line networks, and by email.

5. Java

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Here's how customer support technicians use java:

Web design consisted of HTML web pages that incorporated Java Script, CGI Script, Swish, and Flash animations.
Assisted with downloading, installing and using conferencing plug-ins for Java, Microsoft Outlook, Lotus Notes, etc.

6. Customer Issues

Here's how customer support technicians use customer issues:

Maintained effective communication with team members to provide assistance in solving customer issues and contributes to improving department processes.
Collaborated with other business partners and internal departments to resolve complex customer issues.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how customer support technicians use technical support:

Provided technical support and timely solutions for Pharmaceutical Sales Representatives on proprietary software, MS Windows, and network connectivity.
Responded to telephone calls, emails and personnel requests for technical support to ensure customer satisfaction and productivity.

8. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how customer support technicians use linux:

Performed Linux system and process monitoring.
Design and support of lab environment including network infrastructure, power distribution, commissioning and maintenance of 80+ Linux based servers.

9. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how customer support technicians use unix:

Performed UNIX system administration, Oracle database administration, and portal software administration.
Experience using the HP Open View software package to ensure all Unix systems are running properly.

10. Debugging

Here's how customer support technicians use debugging:

Partnered with Network Engineers in debugging network issues.

11. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how customer support technicians use phone calls:

Cox Communications*Answer phone calls*Keep account information secure*Troubleshoot customer computer, internet and emails.
Respond to telephone calls using excellent diplomatic and communication skills.

12. Customer Satisfaction

Here's how customer support technicians use customer satisfaction:

Maintained high customer satisfaction Used Satellite network to communicate with properties Walked customer through Installing Hardware, Software Via telephone
Reduced company loss and promoted customer satisfaction through early problem identification and resolution, and successful negotiation skills.

13. Desktop

The term desktop commonly refers to the desktop computer also called a personal computer. A PC is named after a desktop as it is placed on or under the desk. A desktop computer consists of different accessories such as CPU, monitor, mouse, keyboard, speakers, etc. The desktop also refers to the graphical user interface that appears on a computer, displaying all the icons on the monitor screen.

Here's how customer support technicians use desktop:

Performed onside analysis, diagnoses and resolution of basic-to-intermediate desktop problems and implement corrective solutions for repairing.
Assisted customers with Medicare enrollment and plan updates Promoted to desktop support, information technology

14. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how customer support technicians use customer care:

Awarded Certificate of Appreciation for exceptional customer care.
Support sales organization through customer care activities.

15. Technical Issues

Here's how customer support technicians use technical issues:

Develop & submit potential solutions to engineering for resolution of technical issues before general product release dates.
Interfaced with customers to resolve technical issues and provide equipment installation and operation guidance.

5 Customer Support Technician resume examples

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What skills help Customer Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What customer support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young customer support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a customer support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

What soft skills should all customer support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

Do you want to know more?

List of customer support technician skills to add to your resume

The most important skills for a customer support technician resume and required skills for a customer support technician to have include:

Customer Service
Customer Support
SQL
Customer Inquiries
Java
Customer Issues
Technical Support
Linux
Unix
Debugging
Phone Calls
Customer Satisfaction
Desktop
Customer Care
Technical Issues

Customer Calls
CRM
Inbound Calls
Mac
Customer Interaction
Technical Problems
Software Applications
OS
Strong Customer Service
Mobile Device Management
Level Support
VoIP
Software Issues
Telephone Support
Technical Assistance

Problem Resolution
Phone Support
Computer System
Technical Troubleshooting
Call Handling
Help-Desk Support
Remote Troubleshooting
Android
Customer Complaints
Trouble Tickets
VPN
Software Support
TCP/IP
Citrix

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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