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Top 50 Customer Support Technician Skills

Below we've compiled a list of the most important skills for a Customer Support Technician. We ranked the top skills based on the percentage of Customer Support Technician resumes they appeared on. For example, 13.8% of Customer Support Technician resumes contained Customer Service as a skill. Let's find out what skills a Customer Support Technician actually needs in order to be successful in the workplace.

These are the most important skills for a Customer Support Technician:

1. Customer Service

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high Demand
Here's how Customer Service is used in Customer Support Technician jobs:
  • Combined project management, technical, sales and customer service experience to implement proprietary advertising solutions for large-scale enterprise clients.
  • Involved operating around ten different computer programs daily and troubleshooting various devices and equipment while offering customer service.
  • Improved and consistently achieved a high customer service rating from DaimlerChrysler management and employees.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Remain informed and trained in current technology and demonstrated excellent customer service skills.
  • Collaborated with company staff to optimize working environment and customer service.
  • Provided customer service/technical support Billing Management and maintenance of equipment
  • Supervised a team of Seven Customer Service Representatives.
  • Better record keeping will ultimately improve customer service.
  • Outlined benefits and advantages of placing orders using company's website reducing cycle time and customer service errors.
  • Delivered Customer Service training to new employees, such as tone, empathy and precise customer response.
  • Provide 24/7 customer service to bring the best possible Solar Designs and satisfaction to customers.
  • Delivered and exceeded customer service level commitments for response times and quality of work.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Handled all customer service issues in a timely and professional manner.
  • Used call tracking systems to provide better customer service.
  • Brand Customer Service, Company Technical Website support.
  • Position required customer service duties including answering inbound calls.
  • Apply supreme customer service to problems with web applications, documentation, and webform navigation.
  • trouble shoot the customers issues and find a resolution, customer service

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9 Customer Service Jobs

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2. Technical Support

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high Demand
Here's how Technical Support is used in Customer Support Technician jobs:
  • Increased client resolution times by improving or developing technical support processes.
  • Provided technical support to customers who used company services.
  • Promoted to Technical Support Manager.
  • Provided technical support and troubleshooting for customers with problems or questions about SONY PlayStation products in a call center environment.
  • Install new/updated software on clients' computers Train clients on use of new/updated software and provide technical support for clients
  • Provided technical support via troubleshooting cell phones, smart phones, tablets, hot spot devices and computers.
  • Recruited to perform customer and technical support; for Indian Casinos in the United States, and Mexico.
  • Administered extensive troubleshooting for equipment failure through the technical support gate and supervised the branch satellite office.
  • Repair and technical support for high frame rate motion analysis equipment and high- resolution digital cameras.
  • Offer daily technical support to sales, regarding network, server, and web-hosting issues.
  • Provided quality technical support to a diverse customer base focused on service and retention.
  • Answered general technical support questions features for Optimum Online and Optimum Voice products.
  • Coordinated and Assisted the Technical Support Team in order to meet their needs.
  • Provided technical support for the X1 STB and the X1 Operating System.
  • Produced technical support documents, and taught group software training classes.
  • Provided effective and consistent, technical support.
  • Tasked to do basic technical support.
  • Selected Contributions: Provided all technical support including Cat-5 wiring, troubleshooting, and connection issues within the company office.
  • Provided Technical Support for the IBM Netfinity Manager Test Department's Project Engineering (PE) Group.
  • Provide internal technical support for employees Offer on-site and telephone technical support for customers in an effective and timely matter.

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13 Technical Support Jobs

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3. Computer Hardware

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high Demand
Here's how Computer Hardware is used in Customer Support Technician jobs:
  • Installed and interfaced computer hardware including multimedia, memory and video components and systems.
  • Installed computer hardware, updated software, provided troubleshooting and maintenance of desktop and network systems in the office computer network.
  • Employed expert knowledge of computer hardware/software systems, to include installation, configuration, management, troubleshooting and support.
  • Acted as primary contact for computer hardware and software problems, as well as network emergencies.
  • Supported sales group by configuring computer hardware and software packages in the Fortune 500 market.
  • Provided first-level support for computer hardware and software, peripherals, printers, and phones.
  • Handled customer service questions over the telephone relating to computer hardware, software.
  • Minimized customer down time due to computer hardware and software failures.
  • Assisted customers with their computer hardware and/or software issues.
  • Maintained the software licensing and computer hardware database.
  • Upgraded and replaced employees' computer hardware.
  • Supervised the troubleshooting and testing of computer hardware and systems of returned merchandise Communicated extensively with both the Sales and Accounting departments
  • Maintained computer hardware and upgraded software Generated customer reports.

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4. Trouble Shooting

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high Demand
Here's how Trouble Shooting is used in Customer Support Technician jobs:
  • Job Responsibilities: Trouble shooting hardware and software issues that prevent the customer from using our products to their optimum potential.
  • Used trouble shooting skills, Power Client references, and company Intranet to solve customers' issues concerning their fax-to-email service.
  • Answered customer calls, registering warranties and trouble shooting issues relating to fitness equipment.
  • Received monthly training on trouble shooting to detect internet signal, and speed issues.
  • Resolved technical problems over the phone, including trouble shooting to component level.
  • Experience trouble shooting POP and SMTP email errors with various email clients.
  • Provide customer support by trouble shooting hardware and software issues.
  • Assist customers and technicians with trouble shooting malfunctioning equipment.
  • Provided technical support and trouble shooting for existing customers.
  • Offered technical support and trouble shooting for customers.
  • Trouble shooting and remote repair of Internet services.
  • Maintain the group website for trouble Shooting Problems.
  • Track and document all trouble shooting efforts.
  • Trouble shooting, resolving customer issues.
  • Trouble shooting of all wireless devices.
  • Trouble shooting customer calls and responding directly to questions, providing guidance on all aspects of Alere installed software and hardware.
  • supported calls with rebooting, trouble shooting and servicing all customer issues with cable, internet and phone.
  • Key Results: Trouble shooting to pinpoint the technical issue keeping the customer from accessing their DSL service.
  • Answer inbound calls from customer and assist them in trouble shooting their security system and home automation.
  • trouble shooting computer hardware and software using probing question to solve the customer issue.

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5. Internet

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high Demand
Here's how Internet is used in Customer Support Technician jobs:
  • Guided customers through basic and complex internet, video, and telephone situations including various internet and television configurations.
  • Work from home position providing technical support for internet and telephone customers: Selling products and solutions to improve customer experiences.
  • Provided a full range of customer service for high speed internet product in a prompt, efficient and professional manner.
  • Handled high volume of incoming customer and technical, internet, video related calls and responded to all inquiries.
  • Diagnosed Hardware and Software issues with Network, Windows and Mac Operating Systems, and Internet web browsers.
  • Diagnosed and provided solutions to customer issues with Internet, wireless data, video and telephone systems.
  • Guided end users and field technicians installing variety of DSL/Cable modems and routers for broadband Internet services.
  • Installed, disconnected, troubleshoot video, high speed internet and telephony services for commercial customers.
  • Take inbound calls for technical issues with cable, phone, and internet.
  • Answered incoming calls regarding internet sales, general billing issues and internet support.
  • Help customer set up VoIP and internet services, Ethernet or wireless.
  • Installed/Uninstalled different types of software and protocols used for the Internet.
  • Provided telephone and in-person computer and internet support to County employees.
  • Assist with internet, home phone and cable television issues.
  • Resolved Internet and E-mail issues quickly with courtesy and patience.
  • Assisted customers with no internet and VoIP telephone.
  • Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education regarding high speed internet.
  • Experienced in supporting internet and antivirus programs for customers.
  • Performed advanced-level network diagnostics to identify and resolve network configuration issues from the modem to the internet backbone (e.g.
  • Provision Access point to the InterNet through BARRNet.

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Customer Support Technician jobs:
  • Respond to telephone calls using excellent diplomatic and communication skills.
  • Answer telephone calls regarding customers requesting information on products.
  • Follow up phone calls (inbound and outbound) to clients and provide instructions and answer questions.
  • Reviewed all delivered deals for missing and incomplete paperwork, while making phone calls to retrieve information.
  • Provided client support via chats, tickets, and phone calls for both Linux and Windows servers.
  • Answer customer telephone calls regarding issues with accounts and other routines servicing questions and technical help.
  • Answered all incoming phone calls and directed them to the proper departments within the company.
  • Document all customer transactions - phone calls, emails, voice mails and inquires.
  • Fielded customer phone calls and troubleshot hardware related complaints via telephone and modem.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Collected information through client phone calls to identify and report product problems.
  • Train level I support weekly by reviewing phone calls and web forms.
  • Answer telephone calls about technical support for the Allstate my account website.
  • Fixed students' computers -Answered phone calls and helped with troubleshooting
  • Handled incoming phone calls from EMC customer engineers and customers.
  • Handled up to 121 telephone calls per day.
  • Handle phone calls from customers, EMC employees, and EMC partners.
  • Monitored telephone calls for quality assurance purposes and create reports of project statistics underway.
  • Responded to telephone calls at the Helpdesk Call Center, email and personnel that requests technical support.
  • answer phone calls from customers about the accounts.

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1 Phone Calls Jobs

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7. Email

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high Demand
Here's how Email is used in Customer Support Technician jobs:
  • Responded to telephone calls, emails and personnel requests for technical support to ensure customer satisfaction and productivity.
  • Administered new user Active Directory and email accounts
  • Communicated directly with customers via phone and chats to resolve computer issues, including software, email, and password resets.
  • Communicated via email with sales reps and deployment team to resolve any issue if the account is pending for any reason.
  • Work directly with customers via email and live-chat to diagnose technical problems and assist with billing and account issues.
  • Administer in person, phone, email, instant message, and remote connect support for 1,500 plus employees.
  • Interacted with customers daily via phone and email to solve their geophysical modeling software problems.
  • Seek assistance from Tier 2 and Tier 3 technicians through instant messaging and email services.
  • Helped create marketing emails, as well as mail marketing and phone sales.
  • Helped customers through click to chat and email as well as phone.
  • Provide customer, billing, and technical support via email and phone.
  • Answer incoming calls and email that outline variety payment processing issues.
  • Answered customer service emails, responded with appropriate solutions.
  • Worked with customers to resolve email and connectivity issues.
  • Stay current with email notification regarding network issues.
  • Provided self-help steps via email to customers.
  • Supported pre- and post-sales of all company computer products, via telephone, fax, mail, and email.
  • Answer incoming support requests via phone, ethernet, and email or web portal.
  • Research and Development Technical support for web hosting and email for customers.
  • Guaranteed positive customer experiences and resolved all customer Generated leads for new sales through telephone and email contact with customers.

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1 Email Jobs

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8. Remote Access

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high Demand
Here's how Remote Access is used in Customer Support Technician jobs:
  • Communicated with customers using web-based tools and demonstrated the associated proficiency in networking and remote access.
  • Provide customer support troubleshooting, answer questions and provide instruction for end users via telephone, email and remote access.
  • Train and troubleshoot issues with new and current customers on software functionality via telephone, email and remote access programs.
  • Trained customers on use of company products via telephone, remote access software and classroom setting.
  • Assisted customers with proper operation of products via phone, email and remote access.
  • Completed most work using Command Center for remote access to all site.
  • Resolve customer VPN technical issues including remote access and IP configurations.
  • Preform technical support through voice and chat with remote access.
  • Utilize remote access to troubleshoot and resolve network issues.
  • Used remote access to perform troubleshooting when needed.
  • Used remote access software to perform hardware and software upgrades for Veterinarian offices specifically using Idexx proprietary software.
  • Answered incoming calls from customers and fellow co-workers to help resolve issues viaphone and remote access via computer.

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9. Telephone Support

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high Demand
Here's how Telephone Support is used in Customer Support Technician jobs:
  • Provided customer support for hardware and software related problems associated with Dell products Diagnosed PC problems in a telephone support atmosphere
  • Provided first level telephone support for customer Enterprise installation accounts for use of Compass Learning educational software.
  • Provided technical telephone support and problem resolution to customers.
  • Provided telephone support related to networking and connectivity issues.
  • Provided telephone support using AVAYA IP Agent including assessment and resolution of customer reported problems within the sales force program.
  • Provided telephone support for software and hardware to existing customer base.
  • Provide on-site and telephone support.
  • Provided technical telephone support to customers on Tandy microcomputer hardware, software, operating systems, and programming languages.
  • Salt Lake City, Utah 3/15-10/15 Provided telephone support, customer service and technical support.

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10. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Customer Support Technician jobs:
  • Promoted to become primary escalation point for critical customer hardware issues.
  • Provided troubleshooting support of software/hardware issues.
  • Provided technical support for hardware issues to help with product update, installs, and uninstalls.
  • Resolve Hardware issues by utilizing knowledge of printers and years of experience in customer service.
  • Follow said articles and resolution steps to solve software and software caused hardware issues.
  • Provided customer technical support and resolution for both software and hardware issues.
  • Assist the customers over phone to solve hardware issues as well.
  • Problem-solved hardware issues with fault-tolerant hard drives.
  • Helped troubleshoot software & hardware issues.
  • Diagnosed and repaired hardware issues.
  • Diagnosed software and hardware issues.
  • Key Contribution: Recognized for continuously resolving highest number of customer software and hardware issues each year

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11. Data Entry

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high Demand
Here's how Data Entry is used in Customer Support Technician jobs:
  • Performed data entry to build accurate customer service history.
  • Review to ensure that appropriate changes were made to resolve customers' problems * Perform data entry and maintain database
  • Assisted customers with their billing accounts, Performed Data Entry and provided excellent customer service and technical support
  • Assist with various clerical tasks including maintaining files, data entry, and interoffice email.
  • Handled multifaceted clerical tasks such as data entry, filing, records management and billing.
  • Worked in setting up data entry screens and conducted user testing a new database.
  • Assisted one of the Access database admin in data entry and resolution of problems.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Performed office duties such as data entry and copying.
  • Exceeded data entry standards of 10-15 words per minute.
  • Documented all contact via data entry system.
  • Advanced Problem Solving Skills and Troubleshooting at a High-Level of Complexity Ability to Navigate Multiple Data Entry Systems
  • Provided technical support to customersneeding assistance, problem solving, data entry, reports, and spreadsheets.
  • Composed and translated 'How-to' documents in English and Spanish -General data entry and account maintenance.
  • Input Data Entry when required and supported IT Dispatch for the Techs.
  • Worked in call center environment Answered inbound calls for customers to expedite technical issues Data entry for all inbound calls and concerns
  • Received inbound and outbound call from customers * Helped diagnose and fix issues with services/products * Data Entry

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12. Desktop

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high Demand
Here's how Desktop is used in Customer Support Technician jobs:
  • Assisted customers with Medicare enrollment and plan updates Promoted to desktop support, information technology
  • Assist with Windows XP desktop support as a team member to troubleshoot issues, identify the root cause and implement solutions.
  • Key Accomplishments: Offered a full range of preventative maintenance support for PC, MAC, Laptop and Desktop.
  • Resolved issues by Remote desktop and NTR sessions to trouble shoot and repair server or workstation hardware configuration.
  • Created virtual floppy using power quest image to decrease the amount time take to image user desktops.
  • Provided technical support via phone, e-mail to consultants using FTP with Mary Kay's Desktop Software.
  • Routed major issues to organization's Desktop support team (e.g., broken and defective devices).
  • Document, track, and escalate desktop computing issues via HP Service Manager ticketing system.
  • Network, Server, Desktop and Thin Client support for east coast customer base.
  • Provided desktop support to company personnel, including hardware and software upgrades and support.
  • Managed all Windows and Mac desktop support for corporate offices and distribution centers.
  • Diagnosed and repaired computer hardware problems and conflicts for desktops and laptops.
  • Loaded and maintained Microsoft O/S on IBM and Compaq desktops and laptops.
  • Created new images of server and desktop class systems after software installation.
  • Set up PC desktops and laptops and all types of mobile devices.
  • Repaired Compaq, Toshiba, and IBM desktops and laptops.
  • Customized desktop hardware to meet user specifications and site standards.
  • Configured and troubleshot desktop applications such as MS Office.
  • Installed and configured desktops and new hardware and software.
  • Create and delete sites for enterprise customers using remote desktop software Review trouble tickets and identify reoccurring issues for prompt resolution

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4 Desktop Jobs

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13. Setup

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high Demand
Here's how Setup is used in Customer Support Technician jobs:
  • Delivered, setup and maintained computer configurations for local customers.
  • Customized hardware and software computer setups.
  • Test accounting software for setups discrepancies, program errors, or user error, when upgrading the software package.
  • Imaged several desktops with departmental campus base core designed images, then deploy and setup work area.
  • Assisted Doctors offices and Radiology Departments Software support and PC setup, maintenance, & troubleshooting.
  • Installed and setup different windows operating systems on servers and personal work stations.
  • Work with Field Engineers and ISP providers on network setups and troubleshooting.
  • Help customers setup emails both for web base and computer program mail.
  • Maintained Severs Hardware repairs and software installation & Network Setup.
  • Helped customers setup and troubleshoot their internet and Dial-Up accounts.
  • Installed and setup computers and peripherals at customer sites.
  • Used Ghost software to map and setup networks.
  • Installed and setup Motel wireless network.
  • Assisted customers with setup and use of computers, printers, bar code readers, dial-up modems and LANs.
  • Key Achievements: Assisted team lead in daily schedule setup and training of new customer support technicians.
  • Accomplished equipment replacement for monitors to LCDs 800+ machines and dual monitor setup for 600+ systems.
  • Key Accomplishments: Supported new customer setup, billing, and account assignation for company.
  • Answer incoming calls in call center environment and setup Qwest accounts for new customers.
  • Performed software installation/setup and minor hardware repairs Performed inventory Customer service
  • Supported technology teachers Installed/repaired software, robots, CNC Mills and Lathes Setup computer networks Ran network cables

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14. Network Printers

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high Demand
Here's how Network Printers is used in Customer Support Technician jobs:
  • Provided network configuration for Desktop/Laptop and network printers requiring LAN and/or WIFI access to campus network.
  • Maintained Network Server, desktop systems, network printers, and peripherals.
  • Supported local / Network printers.

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15. Mac

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average Demand
Here's how Mac is used in Customer Support Technician jobs:
  • Helped and assisted guest's connect to the internet on device like PC's, MAC's And other mobile devices.
  • Operated Windows and Macintosh operating systems, internet/IP, web browsers, e-mail and other PC operating and connectivity technologies.
  • Manage Active Directory Computer Requests: Add to domain, disable, enable, modify, and deleting machine accounts.
  • Sustained mail clients such as Outlook 2003/2007/2010/Express, Windows live mail, and Mac MAIL configurations.
  • Performed end users machine upgrades by backing up and transferring users programs and files.
  • Applied virtual machine technology to recreate a customer's environment from their configuration data.
  • Assist customers with pharmacy operations, point of sale and payroll deduction software.
  • Developed training materials and instructions for Macy's new Ordering System software.
  • Diagnose and resolve Windows and Mac OS software and hardware issues.
  • Adapt to Mac Book OSX as my main working environment.
  • Supported businesses with the operation of money order machines.
  • Design Excel macro to create customer detailed invoice reports.
  • Worked with MAC and Windows operating systems.
  • Possessed excellent knowledge of windows/mac operating systems, internet/IP, web browsers, e-mail and other pc operating and connectivity technologies.
  • Install Docker on test machines and start gathering information on usage of Docker in Xevo's software packaging environment.
  • Generated the first Datalink virtual machine as a proof of concept.
  • Resolve technical issues with Os such as Win, Vista, Mac, Xp.
  • Triaged, resolved, and tracked technical issues with PC and Mac computers, smart boards, audiovisual equipments.
  • Respond and trouble shoot customer issues with regards to Nexiant software and Nexiant select, safety and secure machines.
  • Create and configure virtual machines via VMware vSphere 4.

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2 Mac Jobs

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16. Billing Questions

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average Demand
Here's how Billing Questions is used in Customer Support Technician jobs:
  • Answer inbound customer calls that range from billing questions, account changes, and technical support issues.
  • Provided Major Account customers with information concerning technical problems, new services, and billing questions.
  • Answer incoming phone calls regarding billing questions, trouble- shooting phones and providing outstanding customer service.
  • Handled Customer Service billing questions, took payments issued credits for loss of video Service.
  • Resolved billing questions and disputes, initiated customer calls, and performed data entry.
  • Provided answers for billing questions and solutions to customers needing billing assistance.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Handled customer inquiries, billing questions, and advanced technical problems.
  • Facilitated billing questions and promoted sales of new products.
  • Provided assistance to customers with billing questions.
  • Resolve and answer customer billing questions.
  • have customer service skills, taking credit cards, check payments over the phone and answered billing questions.

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17. Software Applications

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average Demand
Here's how Software Applications is used in Customer Support Technician jobs:
  • Provide installation and configuration of software applications, personal computers and peripheral equipment.
  • Performed regression tests for several software applications.
  • Provide telephone, remote and local support to CAARNG end users for software applications, hardware and account management and E-mail.
  • Resolved basic and advanced provisioning errors, troubleshot software applications to resolve data, voice and provisioning issues.
  • Supported any and all aspects of the desktop environment, including hardware and numerous software applications.
  • Supported a wide range of hardware and software applications to cover all technical aspects.
  • Administered user accounts for NT domains and trouble shoot software applications.
  • Implemented software applications, such as Microsoft Office.
  • Maintained detailed knowledge of various office/business software applications, systems, and databases to provide value-added support.
  • Leverage a variety of software applications to manage customers account information and diagnose and resolve technical difficulties.
  • Provide onsite and hands on training several software applications.
  • Perform maintenance on HP, Xerox and Lexmark laser printers, ESignature Boards and a variety of proprietary software applications.

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18. Active Directory

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average Demand
Here's how Active Directory is used in Customer Support Technician jobs:
  • Maintained Active Directory by creating/changing/deleting user accounts; granted access to public/private and member folders.
  • Assisted network administrator with Microsoft Server/Active Directory Administration and Support.
  • Demonstrated proficiency in Microsoft Office and Active Directory.
  • Managed hosted applications and active directory.
  • Create new users and groups in Active Directory in Windows 2000/2003/2008 servers, maintain over 300 accounts.
  • Create and manage users' accounts for Active Directory and other applications with account management.
  • Create new user accounts and distribution list in Microsoft Exchange Server 2010 and Active Directory.
  • Employed Active Directory to manage more than 2,000 users of firm s enterprise system.
  • Provisioned those that were granted utilizing Microsoft Exchange, Active Directory and Remote Desktop.
  • Used Active Directory to make changes and add files to the border guard servers.
  • Installed and supported over 30 Microsoft Windows Servers in an Active Directory Cluster.
  • Utilize Active Directory snap-ins to manage Users, Computers, Groups and Services.
  • Used Active Directory for group policy look ups for rights and needs.
  • Added, removed, and modified user accounts on Active Directory.
  • Create and manage over 250,000 CAC enabled Active Directory objects.
  • Manage and maintain user and computer accounts through Active Directory.
  • Create and manage user accounts in Active Directory.
  • Change status in Active Directory via remote Domain Controller
  • Create and manage over 250,000 CAC enabled Active Directory objects Provide SharePoint website administration assistance.
  • Specialize in Administering User Id's and Passwords via Microsoft Active Directory and Console One.

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2 Active Directory Jobs

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19. Trouble Tickets

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average Demand
Here's how Trouble Tickets is used in Customer Support Technician jobs:
  • Managed and closed trouble tickets upon resolution using Trouble Management Ticketing System program and remote testing unit.
  • Answer trouble tickets from tier-one representatives
  • Opened, maintained, escalated, and closed technical trouble tickets regarding computer and network issues.
  • Create trouble tickets based on customer's issue and resolve in a one-call resolution environment.
  • Monitored in-bound emails and customer calls for proper escalation and resolution of trouble tickets.
  • Submitted trouble tickets to technical Operations, NSC, and Billing when applicable.
  • Open trouble tickets for customers and act as a help-desk within the department.
  • Answered escalated issues brought up through Support Trouble Tickets and telephone calls.
  • Responded to trouble tickets in support of over 2,500 end users.
  • Issued trouble tickets to 3rd level escalation team as necessary.
  • Maintain call logs and create trouble tickets where appropriate.
  • Log trouble tickets via SoftLayer's proprietary ticketing system.
  • Create and document trouble tickets using Sales Force.com.
  • Initialized trouble tickets in call tracking database.
  • Directed trouble tickets to the correct departments.
  • Create trouble tickets for issues.
  • Opened and closed trouble tickets.
  • Used Remedy UET Ticketing system to Processes incoming/outgoing trouble tickets in regards to internal and external customer related issues.
  • Updated trouble tickets and provide customers and vendors with pro-active status on resolved and un-resolved issues.
  • Create trouble tickets -Call in Diebold banking security incidents.

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20. OS

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average Demand
Here's how OS is used in Customer Support Technician jobs:
  • Communicated courteously and pro-actively to learn customers short-term and long-term needs and understands issues from customers position.
  • Maintain composure and patience when facing difficult customer situations.
  • Maintain customer database for Merchant referrals, forwarding any necessary call to Merchant Solutions to complete terminal or POS system sales.
  • Assisted with downloading, installing and using conferencing plug-ins for Java, Microsoft Outlook, Lotus Notes, etc.
  • Diagnose PC hardware, software, operating system, cable modem, and cabling issues for Business Customers.
  • Serve as a contact or data/reporting subject matter expert for cross functional analysis, projects and processes.
  • Provided software support for Microsoft Office (Excel, Word, PowerPoint, Outlook).
  • Diagnose, troubleshoot and resolve issues for over the phone in a call center environment.
  • Used multiple back-office diagnostic programs to help identify customer premise issues or network area problems.
  • Prepared all cases, documents for payoff checks for new vehicles/trade-ins; posted vehicle sales.
  • Lead and trained new hires for culture fit and cross training between product features.
  • Install hardware and software, troubleshoot and diagnose home computers and networks.
  • Recorded volume data entry using Microsoft Excel on a daily basis.
  • Diagnose issues with the cell phone, towers or network issue.
  • Assist in Oracle outages and DR situations from an authoritative position.
  • Account creation and configuration for various cloud based services like Jira, Confluence, DuoSecurity, MS Exchange, and HipChat.
  • Review and post daily invoices for all Gulfstream sites using company software.
  • Administered all point of sale opening and closing procedures.
  • Supported the Pharos Software Suite via remote sessions.
  • Promoted to current position in 2016) Provide Level 1 IT support for end user clients.

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21. Customer Calls

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Here's how Customer Calls is used in Customer Support Technician jobs:
  • Answered and processed incoming customer calls effectively and efficiently to optimize customer experience.
  • Provide exceptional customer service support while creating win-win solutions on escalated customer calls.
  • Processed customer calls and provided consultation services for National Account team customers.
  • Answered inbound customer calls to troubleshoot internet connectivity issues.
  • Assist with avoiding accumulating customer calls in the wait queue by anticipating customers' needs to ensure proper response.
  • Received incoming customer calls regarding customer for technical support for both phone and network issues.
  • Leveraged strong conflict resolution skills to handle escalated customer calls provide Level I/II technical support.
  • Take customer calls quickly and maintaining control and temperament of the conversation with the customer.
  • Handled inbound customer calls to help troubleshoot issues with the products they have purchased.
  • Assisted with inbound Customer calls dealing with Billing related questions, and video repair.
  • Provide advance networking support to my colleagues on customer calls with networking issues.
  • Recognize, document and alert the supervisor of trends in customer calls.
  • Documented customer calls; logged details regarding ongoing issues and resolutions.
  • Gather information, researches/resolves inquiries and logs customer calls.
  • Follow up customer calls when necessary.
  • Transfer customer calls to appropriate staff.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • MARCH 2017- CURRENT Effectively managed a high-volume of inbound and outbound customer calls.
  • Documented customer calls in Vantive 7, maintaining detailed and accurate records.
  • Answer incoming customer calls *Create service tickets *Manage worklists *Train new employees

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4 Customer Calls Jobs

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22. Technical Assistance

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Here's how Technical Assistance is used in Customer Support Technician jobs:
  • Provide technical assistance and troubleshooting procedures for specialized equipment to customers, distributors, and equipment manufacturers worldwide.
  • Provided technical assistance and overall support to customers including installation and configuration of telecommunication equipment.
  • Provide technical assistance by troubleshooting customer calls from medical and insurance companies.
  • Provided accurate and effective technical assistance for all information storage products.
  • Provided customers with technical assistance in basic computer and internet use.
  • Provided technical assistance to ensure a positive customer experience.
  • Provided technical assistance to broadcasting industry clients.
  • Provided technical assistance to Network Engineers.
  • Provided technical assistance for residential customers.
  • Answered phone calls from site attendants or field technicians who seek technical assistance with programming or parts installation.
  • Provided hardware and software technical assistance with OS and application install, upgrade, and maintenance.
  • Explain and/or troubleshoot customer's internet and email issues and provide technical assistance when needed.
  • Answer incoming calls regarding technical assistance with GE, Honeywell, and 2GIG alarm systems.
  • Responded to requests for technical assistance in person, via phone and electronically.
  • Provide technical assistance to DIRECTV, Inc customers on live calls.
  • Provide technical assistance for video, telephony and internet services.
  • Performed coaching, mentoring, performance feedback, and technical assistance
  • Provide customer service and technical assistance for alarm systems.
  • Provided technical assistance through onsite calls, phone and email.
  • Maximize resolutions over problems Technical assistance for IP cameras, Z-Wave Technology, Alarmnet, Total connect and Alarm.com

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23. Problem Resolution

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Here's how Problem Resolution is used in Customer Support Technician jobs:
  • Provided excellent customer support for troubleshooting issues and quick problem resolution.
  • Ensured problem resolution by consistently conducting follow-up procedures with customers.
  • Communicated internally with corresponding departments to ensure problem resolution.
  • Trained new support technicians by demonstrating problem resolution procedures.
  • Maintain communication with customers during the problem resolution process.
  • Provided thorough support and problem resolution for customers.
  • Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.
  • Serve as a second level of escalation for problem resolution with learners seeking to complete web-based training in LSO.
  • Conducted analysis and problem resolution via telephone for customers (FTTN/FTTP) High Speed Internet and IP TV services.
  • Manage Amazon, eBay and website orders - Direct customer phone support - Problem resolution, returns, documentation
  • Install software and updates and provide problem resolution to hundreds of applications supporting various functions of the hospital.
  • Utilized a wide variety of test equipment, diagnostic tools, and techniques used in problem resolution.
  • Provided first-level contact and problem resolution for all users with hardware, software and applications problems.
  • Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
  • Repaired trust with customers and locate resources for problem resolution and design best option solutions.
  • Use appropriate grammar and tone to provide information to customers and problem resolution.
  • Coordinated the use of external companies to assist in problem resolution.
  • Assign Customer Support Engineers in the customer problem resolution process.
  • Achieved high scores with problem resolution and finish times.
  • Provide timely technical support and problem resolution via phone and other electronic means to customers and onsite field technicians.

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24. Tcp/Ip

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Here's how Tcp/Ip is used in Customer Support Technician jobs:
  • Received inbound calls to assist customers in configuring their TCP/IP settings, setting up routers and wireless cards.
  • Analyzed, diagnosed, and resolved problems for an application or application system as well as TCP/IP.
  • Manage and maintain TCP/IP database and inventory control on hospital peripherals (printers and scanners).
  • Maintained full support of our TCP/IP networking LAN/WAN, VMS operating system configuration.
  • Confirmed appropriate TCP/IP settings in Windows.
  • Diagnosed PC, DNS, DHCP and TCP/IP connection problems.
  • Support of Sandia network connectivity and Windows TCP/IP and DHCP settings.

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25. Windows XP

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Here's how Windows XP is used in Customer Support Technician jobs:
  • Installed server hardware running Windows Server 2008 r2, workstations running Windows XP and Windows 7 including routers all makes.
  • Helped do Domain Migration, OS upgrade from Widows 2000 to Windows XP to Windows 7 Enterprise.
  • Configured Windows XP, Vista and MAC network settings to be able to connect to the internet.
  • Provided Windows XP/7 based technical support for software and controller installations.
  • Completed upgrade of 650 computers from Windows XP to Windows 7
  • Certified Microsoft Windows XP Professional Sales Training Course Graduate.
  • Assisted with the transition from Windows XP to Windows 7
  • Experience supporting Windows XP and/ Windows 7.
  • Upgrade Windows XP systems to Windows 7.
  • Performed imaging of all systems to include base images of Windows 2000 and Windows XP using Symantec Ghost.
  • Provide Technical assistance and Software Desktop support (including Windows XP, Vista) via phone to Realtors.
  • Configure firewalls, setup ant-ivirus and other software to ensure proper network connectivity for windows xp, vista and mac os.
  • Support of Microsoft Windows XP and 7 sustems running Novell Zenworks client.
  • End User assistance with Windows XP with Smartphone (Blackberry, Treo, HTC ).

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26. Technical Problems

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Here's how Technical Problems is used in Customer Support Technician jobs:
  • Provided exceptional customer service while troubleshooting hardware and software issues, internet connectivity, and other technical problems.
  • Addressed general questions on domestic and international concerns and resolved technical problems as deemed necessary.
  • Document and track technical problems and resolutions implemented to repair issues using Clarify ticketing system.
  • Debugged and resolved technical problems and issues from customer sites, coordinated problem solving in various organizations.
  • Utilized customer service skills to trouble shoot and diagnose technical problems with exercise equipment.
  • Work with RemedyForce system to create and close work tasks for technical problems.
  • Resolve technical problems with students in the computer labs with Microsoft office tools.
  • Diagnosed technical problems and provided creative solutions and alternatives that met user needs.
  • Demonstrate the ability to read blueprints to be able to solve technical problems.
  • Received chats from technicians when running into technical problems while on jobs.
  • Received inbound calls for customers with technical problems on their wireless phones.
  • Used problem-solving skills to understand customer's technical problems.
  • Log technical problems in the tech excel ticketing system.
  • Collect and analyze data to solve technical problems.
  • Resolve technical problems relating to retrofitting offices by interfacing with Regional Groups, and other 5ESS Switch support and development groups.
  • Assisted customers with technical problems as well as customer support and possible sales *Worked with managers to improve customer support.
  • Learned and supported attorneys and accountants in technical problems and usability of PCLaw accounting software for lawyers.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Helped customers solve technical problems with McGraw-Hill Interactive software and Save Smart coupon web site
  • Service Desk) Answered call for 6 campus locations to assist staff, faculty, and students with technical problems.

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27. Computer System

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Here's how Computer System is used in Customer Support Technician jobs:
  • Installed and maintained business computer systems.
  • Maintain computer systems, provide technical support and teach clients the basic skills they need to operate newly installed programs.
  • Identify, research, and resolve customer issues using t regarding the Affordable Care Act he computer system.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Perform system installation, upgrade, and maintenance of network and computer systems.
  • Verified that information in the computer system was up to date and accurate.
  • Identify and correct operational issues that clients experienced in client computer systems.
  • Trained new employees on equipment, computer systems, and standard procedures.
  • Support on rented computer systems Managed customer accounts Collections on past due accounts
  • Evaluated, corrected, and managed customer accounts through multiple computer systems.
  • Identify, correct or advise on operational issues in client computer systems.
  • Sell product and place customer orders in computer system.
  • Test and troubleshoot issues with software and computer systems.
  • Configured computer systems, workstations and test equipment.
  • Oversee the daily performance of computer systems.
  • Researched issues on various computer systems.
  • Assembled computer systems for cardiac catheterization laboratories.
  • Diagnosed and resolved issues on computer systems..
  • Perform reimaging of computer systems utilizing Symantec Ghosting software.
  • Process incoming calls manually in the event of computer system failure - Respond to customer inquiries in a timely manner - Multi-tasking

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28. DSL

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Here's how DSL is used in Customer Support Technician jobs:
  • Resolved customer issues related with the complete installation of DSL hardware and software components for a variety of service providers.
  • Support Micron Computers Systems Assisted customers with restoring their DSL systems, as well as offering upgrades on services.
  • Walked our clients' customers through basic DSL modem installation as well as basic computer operations.
  • Provided technical support for Southwestern Bell Communications DSL Help Desk in a call center environment.
  • Offered Inside Wire Maintenance and DSL Speed Upgrades on all qualified calls.
  • Completed in-home DSL and dial-up service set-ups & training at customers request.
  • Assisted customers while configuring Netscape Navigator and Internet Explorer for DSL.
  • Provided technical PC and Macintosh support for 5,000 DSL customers.
  • Explained policies and procedures to customers in regards to DSL Support as well as other various escalated matters.
  • Interact closely with technicians and ISP helpdesk to resolve end user T1 and DSL issues.
  • Provide Internet support for dialup, wired apartment networking, and wireless DSL customers.
  • Provide phone and email support of basic dial-up Internet connection and DSL Connections.
  • help customers to connect to internet -troubleshooting dial-up and DSL connections
  • Handle heavy client calls regarding DSL Connections .
  • Voice loop provisioning in Lucent 5E switch, Adtran DSLAM and Jetstream IAD.

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29. Verizon

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Here's how Verizon is used in Customer Support Technician jobs:
  • Used Remedy Ticketing software along with proprietary Verizon software to manage technical support tickets.
  • Provided technical assistance for subscribers of Verizon Wireless cellular devices.
  • Provide technical support for Verizon telephone customers.
  • Consulted with customers in order to determine their wireless service needs and recommending the appropriate Verizon Wireless products and services.
  • Trouble shooting customer troubles with all Verizon HSI Modem's keeping detailed logs while maintaining excellent customer service.
  • Worked on two different project; Verizon FiOS was an over the phone tech support for Internet/Phone/Television services.
  • Received National Credo Award, recognizing employees who exemplify the spirit of Verizon Wireless' Credo.
  • Major accounts included AT&T, Verizon Wireless, and T-Mobile.
  • Interfaced with Sprint, Verizon, and AT&T representatives.
  • Acquired customers for Verizon Wireless phone service as a sales representative.
  • Troubleshooted cell phones in a Verizon Wireless corporate retail store.
  • Worked retail in Verizon stores during high volume periods.
  • Provide support to Verizon customers Premier support solutions
  • Lead customers through documented process of fixing Verizon's Fios specific equipment and application problems.
  • Provided technical assistance to Verizon Wireless customers and staff - Diagnosed and resolved device issues.
  • Fix or replace device using Verizon and Flextronics policies.
  • Ordered new equipment from Qwest and Verizon.
  • Provided technical support for Verizon Fios Program.
  • Expanded my knowledge of the Verizon network beyond that of my initial training to better service Verizon Wireless customers.
  • Contract Position with Getronics) Provide phone support for Verizon DSL customers.

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30. VPN

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Here's how VPN is used in Customer Support Technician jobs:
  • Supported VPN access for clients that were using, in most cases, OpenVPN for connection to databases hosted by Keystone.
  • Install, troubleshoot and support Wireless hardware and software for VPN and e-VPN users.
  • Establish VPN access for all remote users.
  • Install and troubleshoot Citrix Xenapp, VMWare, VPN clients, MS Office, and Clinical software.
  • Set up Internal LANs as well as VPNs and WANs for small and large facilities alike.

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2 VPN Jobs

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31. Comcast

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Here's how Comcast is used in Customer Support Technician jobs:
  • Provided sales/product consultation to existing Comcast customers.
  • Provided customer service to Comcast customers.
  • Provided technical support for Comcast High Speed, internet problems via phone, email, and/or instant messaging.
  • Provided technical support for Comcast customers for internet, phone service and video services via phone.
  • Resolved issues with Comcast equipment during an outage in order to reduce service calls.
  • Answer customer questions regarding Comcast High Speed Internet and troubleshooting with customer's equipment.
  • Provide education to the customer on the products and service offers from Comcast.
  • Perform Tier 1 customer support for the Comcast Technical Services and Billing Department.
  • Worked as an internet and phone technician for the Comcast call center.
  • Ensured adherence to the Comcast Quality Experience (CQE).
  • Recommended Comcast products and services to new and existing customers.
  • Serviced Comcast customers over the phone.
  • Explained Comcast billing to customers.
  • Explained Comcast billing to customers Repaired services (TV, CHSI, CDV) over the phone and gave education to customers
  • Provide customers with in-depth telephone technical support for Comcast high speed internet problemsvia phone, email, and/or instant messaging.
  • Installed and/or reinstalled the Comcast Online service software from a CD or downloaded from Web or FTP server.
  • Trouble shooting all three products that Comcast carries (CDV, HSI and Video) .
  • Provide technical support for Comcast high speed Internet, Comcast Digital Voice Services and Comcast Digital Video Service.

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32. Android

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Here's how Android is used in Customer Support Technician jobs:
  • Order, installs and troubleshoots wireless devices (iPhone, android, blackberry etc).
  • Worked directly with Android, Blackberry and basic smart phone technical support.
  • Solve technical issues occurring with Android OS based tablets.
  • Assist Customers with troubleshooting Android and iOS phone issues trying to access Scan n Go app.
  • call center for ATT - Android Chase Cole Galleries

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33. Voip

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Here's how Voip is used in Customer Support Technician jobs:
  • Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more.
  • Focus on rapid identification and resolution of business customer issues Relating to VoIP, API & Software and Network Issues.
  • Assisted to upgrade the old phone system to Cisco VOIP and installed the Cisco Jabber on users' computers.
  • Resolve VOIP connection issues Update customer billing and contact information, reactivate, and modify customer accounts as needed.
  • Resolved issues with VoIP, DSL, Fiber, Cable and Satellite TV, POTS and customers equipment.
  • Served as the primary contact for customers in resolving internet, VOIP, hardware, and software issues.
  • Support all customers in getting VOIP phones onto the network and any questions related to the system.
  • Provided on-site installation, configuration, troubleshooting for modems, routers, switches and VOIP technologies.
  • Provide technical support for digital phone/VOIP, wireless and home networking for the Time Warner network.
  • Assisted in implementing City's first Voice over IP (VoIP) telephone system.
  • Provide telephonic support (over VOIP) to clients for their web/email servers.
  • Provided technical support for AOL's VoIP and America Online products.
  • Assist with digital telephone/Voice Over IP (VOIP) installation.
  • Experience administrating Cisco equipment in a VOIP system.
  • Maintain customer queries and information through shared spreadsheets and interoffice emails Configure and troubleshoot routers, switches, VOIP, etc.
  • Provided technical customer support for internet and VOIP customers Sold software, hardware, upgrades, and warranties

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34. SQL

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low Demand
Here's how SQL is used in Customer Support Technician jobs:
  • Lead support resource for SQL scripting and software customization for both internal staff and clients.
  • Generated custom reports using BRIO, querying Access, SQL and Oracle databases.
  • Maintained the performance of the SQL server for optical use and scanning.
  • Conduct comprehensive wage and tax audit reconciliations and produce accurate SQL statements.
  • Reviewed Error log files when order fails to load into SQL tables.
  • Install secure SQL server programs designed to store credit card data.
  • Utilize and manage SQL databases in both RHL/RHEL and Windows environments.
  • Utilized SQL to perform data mining tasks on oracle.
  • Run SQL scripts on database to correct issues.
  • Provide support for Microsoft SQL database updates.
  • Support of SQL server network structure.
  • Gained some experience with SQL server.
  • Tested new versions of M4 and M4 SQL software.
  • Gained understanding of the Remisol Advanced application architecture and SQL database schema.
  • Work with front-end data base applications: Business Objects, SQL, and Ad Hoc Reports.
  • Update customer data bases using SQL, MS-Excel, and Pictor Telnet.
  • Used SQL commands to fix issues with Follett InfoCentre.
  • Used SQL and Foxpro in an IT customer service role to remotely assist over 1300 client locations.

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35. High Volume

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Here's how High Volume is used in Customer Support Technician jobs:
  • Administer high volume of incidents via telephone/email.
  • Answered inbound calls in support of customer needs, extremely productive in a high volume, high stress environment.
  • Respond to high volume of inbound customer calls; research and resolve service and equipment issues.
  • Provided global customer service in a high volume technical call center in Portuguese and English.
  • Responded to phone calls, emails, and chats for high volume call center.
  • Average about 40 calls a day in a high volume call setting.
  • Managed high volume call center while maintaining professionalism at all times.
  • Ensured ACD availability to handle high volume customer service calls.
  • Provided excellent Customer Services and answer high volume of calls.
  • Handle high volume inbound calls/chats for Verizon users.
  • serve customers by determining requirements; answering calls at high volume, resolving problems; fulfilling requests; maintaining database.
  • Handled a high volume of multiple phone calls, at a fast pace .
  • support via high volume, inbound calls.

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36. Customer Complaints

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Here's how Customer Complaints is used in Customer Support Technician jobs:
  • Research and recommended solutions to customer complaints and questions regarding service or equipment.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained database of customer complaints and subsequent solutions.
  • Resolved customer complaints and situations calmly and courteously.
  • Assessed validity of customer complaints.
  • Research and resolve customer complaints, expedite customer orders and schedule DSL technicians to go to customer premises for installation.
  • Provided support to resolve customer complaints and issues on Apple products, warranties, services, and supports.
  • Investigated all customer complaints and analysis of problems with recommended corrective action PASTORAL EXPERIENCE:
  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Resolved escalated customer complaints and issues, ensuring one call resolution.
  • Qualified customer complaints, identified issues, and resolved problems.
  • Resolve customer complaints via phone, email, or mail.
  • Determined possible causes of customer complaints.
  • Handle and resolve customer complaints.
  • Assisted customers with equipment trouble-shooting Resolved escalated customer complaints in a timely, empathetic manner.
  • Handled customer calls and dealt with customer complaints Program GPS devices for customers and installed them into cars LEADERSHIP ACTIVITES
  • Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with company guidelines.
  • Key Achievements: Maintained over 95% quality assurance with no customer complaints.
  • Responded to customer complaints and technical issues in a professional manner.
  • Responded to customer complaints and presale questions.

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37. Customer Care

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Here's how Customer Care is used in Customer Support Technician jobs:
  • Awarded Certificate of Appreciation for exceptional customer care.
  • Support sales organization through customer care activities.
  • Provide Tier II support, investigate and resolve open tickets and educate and aid Tier I representatives and customer care staff.
  • Led 20-35 phone agents providing technical support and customer care services for Desktop and Peripherals technology line of business.
  • Support Customer Care in times of need by answering calls with billing, coverage, and troubleshooting related issues.
  • Provide exemplary customer care as a technical engineer, working over the phone and via remote desktop.
  • Promoted a quality customer experience, honest and committed customer care in a call center environment.
  • Managed client relationships as a dual Tech Support and Customer Care point of contact.
  • Provided a link between CPSS Technical Marketing and the Americas Customer Care Center.
  • Received the highest yearly customer care evaluation in the history of the company.
  • Attended training on all phases of customer care and technical support regularly.
  • Correspond with other companies to resolves issues, insuring quality customer care.
  • Log on and off customer care system and accessed account files.
  • Work closely with the customer care and product teams identify and prioritize customers and high ROI products.
  • Instructed and supervised customer care agents in proper techniques and procedures for handling customer support calls.
  • Meet and exceed performance goals Create customer loyalty through excellent customer care
  • Assist customers with tech support needs for their devices Customer care support
  • Helped Customers Resolve common and uncommon Issues Provided Excellent Customer care Received two CoS promotions during Employment
  • Settled many discrepancies customers had with the services, billing, ect Customer care.
  • Answered Phones, email and live chat Created and maintained customer care technical resolutions database Authored comprehensive technical instructions for customer use

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38. Customer Accounts

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Here's how Customer Accounts is used in Customer Support Technician jobs:
  • Handled business transactions in connection with activation of new customer accounts on a computer terminal.
  • Provide support to internal sales personnel regarding customer accounts.
  • Handled documents and customer accounts containing sensitive information.
  • Managed and supported changing conditions within customer accounts.
  • Set up customer accounts, provided technical support, answered questions about services Previous Experience is in construction and home remodeling
  • Establish and maintain effective relationships with customers, correct discrepancies on customer accounts, and research service interruption as necessary.
  • Answered and explained any billing or payment questions on customers' monthly statement;processed debit/credit payments to customer accounts.
  • Collect on delinquent accounts and make payment arrangements while keeping the customer accounts active.
  • Managed multiple customer accounts (300) and all customer service related cases.
  • Resolved back-end issues with orders for customer accounts and service configurations.
  • Updated customer accounts and information on a daily basis.
  • Maintained logbook/ records of activities and tasks on customer accounts
  • Worked with Mastermind database to handle customer accounts.
  • Serviced new and existing customer accounts.
  • Open and maintain customer accounts.
  • Handled customer accounts with helping to select mobile plans, extended warranties, and mobile device insurance..
  • Created customer accounts for an online request system for the requestors.
  • Collect on customer accounts and process reactivations.
  • Filed and Balanced Customer Accounts .
  • Corrected Customer Accounts when needed * De-escalated upset customers * Maintained queue for Customer Credit Requests and Supervisor Escalations in ErOne.

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39. New Accounts

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Here's how New Accounts is used in Customer Support Technician jobs:
  • Provided consultation and detailed data specifications to the customer's technical staff for the testing and installation of new accounts.
  • Assisted customers with setting up new accounts and resolving issues using procedures to troubleshoot the internet service or connection.
  • Maintained required records and controls, set up new accounts and updated information on existing accounts.
  • Support sales reps in opening new accounts and upgrading existing service.
  • Created new accounts using company provide software tools.
  • Opened and setup new accounts.
  • Help customers register new accounts and help existing customers with connection, browsing, and modem issues.
  • Created new accounts for clients that enrolled with Aplus.net accounts, Cedant accounts and Names 4 Ever Accounts.
  • Validate access requests forms for proper authorization Create new accounts as needed within the IT systems.
  • Assisted customers with "My Choice" and opening new accounts.

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40. External Customers

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Here's how External Customers is used in Customer Support Technician jobs:
  • Provided expedient and appropriate responses to incoming inquiries from internal and external customers regarding technical information and system malfunctions.
  • Listen to internal and external customers and communicate extremely complex and technical information clearly and concisely.
  • Provided world-class telephonic technical support for internal and external customers.
  • Consulted internal and external customers on applications and software systems.
  • Provided web-based, telephone, and email global support to internal and external customers for Semiconductor product lines.
  • Worked in call center environment to support internal and external customers via phone, online tickets and email.
  • Provided Customer support on F5 products to internal and external customers and F5 partners.
  • Acted as a liaison for EMC internal/external customers and EMC technical support.
  • Provided first level technical support contact for UPS external customers.
  • Provide support by answering questions from internal and external customers.
  • Handle incoming phone calls from internal and external customers.
  • Provided technical support to more than 2000 external customers.
  • Managed and processed return authorization for domestic and worldwide internal/external customers.
  • Assisted external customers who had non-routine requests, needed assistance with the web site or those that have been inconvenienced.
  • Assisted potential external customers with making informed decisions regarding the best Internet product for their needs.
  • Provided pre/post sale support to internal and external customers worldwide.
  • Level 1 Support Technical Support Carrollton, TX Provided technical support to existing internal and external customers.

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41. CRM

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Here's how CRM is used in Customer Support Technician jobs:
  • Skilled with applications related to Microsoft Office (Word, Excel, Power point) Microsoft CRM, Outlook;
  • Improved the internal processes by using the benefits both obvious and hidden by having a world class CRM Implementation.
  • Documented steps taken to resolve end user issues maintaining case resolution in historical records (CRM database).
  • Assist customers, dealers and technicians to process parts and service warranty orders using CRM computer system.
  • Created user guides, FAQ pages, and knowledge base for input into proprietary CRM.
  • Used diagnostic software (Online Remedy/Portal) and ordering software (CRM) simultaneously.
  • Imaged and installed software like Windows, Outlook, CRM, ERP, Peachtree on Computers in the office.
  • Researched and Assisted in Choosing CRM, Phone System, and Mail Server Installed and redesigned Corporate Network.
  • Managed in-house Microsoft Exchange server, CRM server and Avaya IP Phone system servers.
  • Record all calls, cases and resolutions utilizing Salesforce CRM platform.
  • Design scripts on how to use Siebel CRM application.
  • Maintain and administer CRM system using workflow programming and form scripting * Implement system customizations for customer relationship projects
  • Document customers call details in incontact as well as detailing the IT needs of new service subscribers into CRM.
  • Enter, update and close tickets in Autotask, the CRM used by Viztek to track customer issues.

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3 CRM Jobs

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42. LAN

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low Demand
Here's how LAN is used in Customer Support Technician jobs:
  • Planned and developed standardized status reporting system interfacing all departments and customers' for live updates in manufacturing including delivery expectations.
  • Coordinated telecommunication design LAN and WAN infrastructure throughout various cities in Alabama.
  • Monitor account performances and insured collection of account balances.
  • Facilitated manufacturing planning with ongoing interdepartmental and customer coordination.
  • Combined various United States based plans into one corporate account and negotiated new plan generating annual savings of $30,000.
  • Analyzed existing systems to determine, recommend, and plan layout for type of computers and peripheral equipment modifications.
  • Educated customers with billing issues to collect past due balances to avoid interruptions in service and to restore service.
  • Provided IT support, to include planning for software and hardware configurations of staff and students.
  • Increase the customer experience by providing information on new products, rate plans, and services.
  • Communicate with customers on helping them determine a plan that would work for their budget.
  • Assisted the Systems Engineer to develop and maintain LAN/WAN customer environments and systems administration support.
  • Work equally well from scripted test plans or in improvised use case test scenarios.
  • Analyzed the data from these reports and created appropriate action plans when needed.
  • Create and execute project plans across many clients for multiple project types.
  • Resolve LAN/WAN connectivity issues in the main office and remote locations.
  • Led, planned and implemented several Windows 2003 Server Clusters.
  • Deployed Operating Systems in the various supported languages.
  • Maintain monthly workload percentages and balance workload.
  • Experience with Magellan Ticketing System.
  • Managed U.S. companywide cell phone plan that included 1031 devices.

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2 LAN Jobs

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43. Linux

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low Demand
Here's how Linux is used in Customer Support Technician jobs:
  • Performed Linux system and process monitoring.
  • Design and support of lab environment including network infrastructure, power distribution, commissioning and maintenance of 80+ Linux based servers.
  • Worked with Microsoft servers and applications as well as company's proprietary Linux based web-hosting solutions.
  • Maintained an office network and facilitated the interoperation of computers running Linux and Windows to share information and devices.
  • Manage backup systems for both Linux (LoneTar) and Windows (Symantec Backup Executive) machines.
  • Reconfigured PC to tri-boot (multiple windows versions and Linux) to better support our clients.
  • Maintained over 16 database instances running on Sun Solaris, and Red Hat Enterprise Linux.

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44. Computer Software

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Here's how Computer Software is used in Customer Support Technician jobs:
  • Analyzed and resolved the cause of computer software problems through effectively leveraging trans-departmental resources.
  • Utilize various computer software for tracking, documenting, and resolving product software and hardware issues.
  • Worked on computer software such as computer building excel, power point, Cisco
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Install and configure all computer software and hardware as appropriate.
  • Investigate and resolve computer software problems through escalated issues.
  • Maintained different types of computer software and hardware.

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45. Customer Questions

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Here's how Customer Questions is used in Customer Support Technician jobs:
  • Recommended solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
  • Respond to customer questions and troubleshoot product, and service problems through e-mail and telephone correspondence.
  • Received inbound calls to resolve customer questions and concerns regarding billing and service issues.
  • Answer customer questions and resolve issues in a professional and courteous manner.
  • Responded to customer questions and complaints with our product.
  • Answer all customer questions using available resources.
  • Answered phones, effectively handled customer questions and addressing customer issues in problem solving and troubleshooting through Vocus web application software.
  • Answer customer questions via phone, chat, email Setup access to the multiple products we support
  • Answer customer questions regarding billing, service problems, products and features Resolve delinquent account balances.

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46. Unix

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low Demand
Here's how Unix is used in Customer Support Technician jobs:
  • Performed UNIX system administration, Oracle database administration, and portal software administration.
  • Utilized Oracle Developer 2000 tool to ensure application portability across UNIX/Windows platforms.
  • Supported web hosting customers world-wide via phone and email on Unix, Linux and Windows based platforms.
  • Experience using the HP Open View software package to ensure all Unix systems are running properly.
  • Performed 1st level UNIX and PC computer support for corporate end users calling for IT Support.
  • Provided technical support for various software packages running on UNIX operating system.
  • Installed new IBM UNIX servers on site.
  • Assisted management team in defining the roles and responsibilities for supporting dedicated webhosting customers in Windows and UNIX hosting environments.
  • Maintain links to Web using Dreamweaver and WSFTP Pro and Database servers using UNIX.

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47. Level Support

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Here's how Level Support is used in Customer Support Technician jobs:
  • Provided first level support to 55 hospitals, covering a variety of software packages, platforms, printers, and hardware.
  • Maintained the ticket queue, provided first level support and provided technician and client follow-up on new and aged work orders.
  • Provide first level support and troubleshooting via telephone to our field service team and directly to our customers.
  • Provided first level support for desk top, network connectivity, and other customer service issues.
  • Received and triage of all incoming support calls, handling all first level support issues.
  • Managed order flow process for hospitals and clinics providing 2nd tier level support.
  • Escalated cases promptly and properly to Second Level Support.
  • Level II Customer level support over phone.
  • Provide first level support to customer billing.
  • Provided corporate level support for IT departments.
  • Provide first level support for users.

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48. Customer Interactions

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Here's how Customer Interactions is used in Customer Support Technician jobs:
  • Collected, analyzed and reported product quality insights gained during customer Interactions.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Use of electronic tools and communication to support customer interactions.
  • Keep records of all customer interactions and transactions, recording details, inquiries and complaints.
  • Managed customer interactions via phone and e-mail to solve and support their issues on games
  • Use trouble ticket system for tracking customer interactions and problem resolution.
  • Trained staff on how to improve customer interactions.
  • Keep records ofcustomer interactions and recording details of inquiries, complaints, orcomments, as well as actions taken.

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49. PCS

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Here's how PCS is used in Customer Support Technician jobs:
  • Build and tested Mini-ITX platform PCs and servers based on clients' needs, quality assurance on all components and software.
  • Used Remote Access tools to troubleshoot PCs and assisted customers with usage and configuration issues.
  • Provided technical customer support in the Sprint PCS Research and Development lab.
  • Repaired PCs and printers dropped off by customers at the computer store.
  • Support Japan DoKoMo PCS retrofit (software upgrade) project-20 offices.
  • Assembled PCs for Business Solutions and installed Window 2000, 95.
  • Follow up with customer accordingly to ensure PCs are returned.
  • Fixed customers PCs and network connections over the phone.
  • Wipe PCs and move to capital disposal.
  • Assisted customers over the phone on problems with PCs and Macs in a timely manner.
  • Installed Assembled PCs at customer sites and configured them to connect to their LANs.
  • Installed, maintained, repaired, and upgraded PCs used for proprietary "AFIS" biometrics software.

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50. Customer Problems

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low Demand
Here's how Customer Problems is used in Customer Support Technician jobs:
  • Provided scenarios with advanced scripting and setup and custom tailored solutions to customer problems.
  • Provided customer contact and resolved complex customer problems with designated product lines.
  • Handled customer problems related to all account information.
  • Worked independently to resolve customer problems or complaints.
  • Collaborated with support team on extensive troubleshooting calls, customer problems and complaints, and process improvements to enhance customer satisfaction.
  • Developed problem evaluation and support procedures for Windows 98, ME and XP to effectively resolve customer problems on remote computers.
  • Analyze customer problems by examining data available to me from out network servers, routers, and wireless modems.
  • Served as a point of escalation for issues that the customer encountered and expedites the resolution of customer problems.
  • Provide technical support for resolution of customer problems, incidents, issues, requests and queries.
  • Partnered with dispatch, maintenance, construction, and finance when customer problems went unresolved.
  • Established and maintained excellent work habits that allow for the timely resolution of customer problems.
  • Have good critical thinking skills to resolve customer problems, interact with different departments.
  • Identified and resolved customer problems quickly and served as a technical resource for the Team
  • Handle customer problems that appear to arise from the use of the product.
  • Assessed customer problems and route calls to appropriate personnel.
  • Supplied end game solutions to customer problems.
  • Performed various scanners configuration as well as network trouble-shooting for customer problems when errors occurred.

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Customer Support Technician Jobs

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20 Most Common Skills For A Customer Support Technician

Customer Service

17.3%

Technical Support

14.6%

Computer Hardware

10.1%

Trouble Shooting

6.8%

Internet

6.7%

Phone Calls

6.7%

Email

5.7%

Remote Access

4.8%

Telephone Support

4.7%

Hardware Issues

3.5%

Data Entry

3.5%

Desktop

2.8%

Setup

2.1%

Network Printers

2.1%

Mac

1.9%

Billing Questions

1.5%

Software Applications

1.4%

Active Directory

1.3%

Trouble Tickets

1.3%

OS

1.3%
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Typical Skill-Sets Required For A Customer Support Technician

Rank Skill
1 Customer Service 13.8%
2 Technical Support 11.6%
3 Computer Hardware 8.0%
4 Trouble Shooting 5.4%
5 Internet 5.4%
6 Phone Calls 5.3%
7 Email 4.6%
8 Remote Access 3.8%
9 Telephone Support 3.7%
10 Hardware Issues 2.8%
11 Data Entry 2.8%
12 Desktop 2.2%
13 Setup 1.7%
14 Network Printers 1.6%
15 Mac 1.5%
16 Billing Questions 1.2%
17 Software Applications 1.1%
18 Active Directory 1.1%
19 Trouble Tickets 1.0%
20 OS 1.0%
21 Customer Calls 1.0%
22 Technical Assistance 0.9%
23 Problem Resolution 0.9%
24 Tcp/Ip 0.9%
25 Windows XP 0.9%
26 Technical Problems 0.8%
27 Computer System 0.8%
28 DSL 0.8%
29 Verizon 0.8%
30 VPN 0.8%
31 Comcast 0.7%
32 Android 0.7%
33 Voip 0.7%
34 SQL 0.7%
35 High Volume 0.7%
36 Customer Complaints 0.7%
37 Customer Care 0.7%
38 Customer Accounts 0.7%
39 New Accounts 0.6%
40 External Customers 0.5%
41 CRM 0.5%
42 LAN 0.5%
43 Linux 0.5%
44 Computer Software 0.5%
45 Customer Questions 0.5%
46 Unix 0.5%
47 Level Support 0.4%
48 Customer Interactions 0.4%
49 PCS 0.4%
50 Customer Problems 0.4%
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34,524 Customer Support Technician Jobs

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