What is a customer/technical service manager and how to become one

Key steps to become a customer/technical service manager

1. Explore customer/technical service manager education requirements

   Most common customer/technical service manager degrees

   Bachelor's

   53.0 %

   Associate

   24.4 %

   High School Diploma

   11.4 %

   Show more

2. Start to develop specific customer/technical service manager skills

   Skills	Percentages
   Technical Support	19.00%
   Customer Satisfaction	8.24%
   Process Improvement	5.03%
   Direct Reports	4.98%
   Customer Complaints	4.61%

   Show more

3. Complete relevant customer/technical service manager training and internships

   Accountants spend an average of 6-12 months on post-employment, on-the-job training. New customer/technical service managers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a customer/technical service manager based on U.S. Bureau of Labor Statistics data and data from real customer/technical service manager resumes.

4. Research customer/technical service manager duties and responsibilities

   • Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
   • Coordinate the development of operational procedures with international development team, and administer SharePoint and JIRA software as appropriate.
   • Maintain high level of confidentiality of privy executive management information of FedEx.

5. Prepare your customer/technical service manager resume

   When your background is strong enough, you can start writing your customer/technical service manager resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a customer/technical service manager resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose from 10+ customizable customer/technical service manager resume templates

   Build a professional customer/technical service manager resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your customer/technical service manager resume.
   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

   

   Use this template

6. Apply for customer/technical service manager jobs

   Now it's time to start searching for a customer/technical service manager job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams