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Customer/Technical Service Manager Careers

There is more than meets the eye when it comes to being a customer/technical service manager. For example, did you know that they make an average of $36.38 an hour? That's $75,676 a year!

Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer/Technical Service Manager Do

There are certain skills that many customer/technical service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

When it comes to the most important skills required to be a customer/technical service manager, we found that a lot of resumes listed 16.5% of customer/technical service managers included technical support, while 12.1% of resumes included customer service, and 11.3% of resumes included procedures. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the customer/technical service manager job title. But what industry to start with? Most customer/technical service managers actually find jobs in the retail and technology industries.

How To Become a Customer/Technical Service Manager

If you're interested in becoming a customer/technical service manager, one of the first things to consider is how much education you need. We've determined that 43.9% of customer/technical service managers have a bachelor's degree. In terms of higher education levels, we found that 5.5% of customer/technical service managers have master's degrees. Even though some customer/technical service managers have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a customer/technical service manager. When we researched the most common majors for a customer/technical service manager, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on customer/technical service manager resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a customer/technical service manager. In fact, many customer/technical service manager jobs require experience in a role such as customer service representative. Meanwhile, many customer/technical service managers also have previous career experience in roles such as customer service manager or cashier.

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Average Salary
$75,676
Average Salary
Job Growth Rate
6%
Job Growth Rate
Job Openings
72,599
Job Openings

Customer/Technical Service Manager Career Paths

Top Careers Before Customer/Technical Service Manager

Cashier
9.7 %

Top Careers After Customer/Technical Service Manager

Manager
6.7 %

Customer/Technical Service Manager Jobs You Might Like

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Customer/Technical Service Manager

Customer/Technical Service Managers in America make an average salary of $75,676 per year or $36 per hour. The top 10 percent makes over $115,000 per year, while the bottom 10 percent under $49,000 per year.
Average Salary
$75,676
Find Your Salary Estimate
How much should you be earning as an Architect? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range71k - 128k$96k$95,580
Canton, OH
Salary Range49k - 93k$68k$67,957
Doral, FL
Salary Range39k - 81k$57k$56,970
$39k
$128k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Customer Service, Maintenance Technical Manager
Customer Service, Maintenance Technical Manager
Linde Gas North America LLC
Linde Gas North America LLC
03/11/2020
03/11/2020
$87,77603/11/2020
$87,776
Technical Services Manager Customer Ceilings Solution Design
Technical Services Manager Customer Ceilings Solution Design
Worthington Armstrong Venture
Worthington Armstrong Venture
03/22/2019
03/22/2019
$95,22203/22/2019
$95,222
Technical Customer Service Manager
Technical Customer Service Manager
XXX
XXX
03/24/2016
03/24/2016
$137,70003/24/2016
$137,700
Customer Technical Service Manager
Customer Technical Service Manager
Illinois Tool Works Inc.
Illinois Tool Works Inc.
08/02/2012
08/02/2012
$102,83508/02/2012
$102,835
Manager, Customer Technical Services
Manager, Customer Technical Services
Midwest Industrial Supply Inc.
Midwest Industrial Supply Inc.
05/03/2012
05/03/2012
$73,50705/03/2012
$73,507
See More Recent Salaries

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Customer/Technical Service Manager Demographics

Gender

male

60.0 %

female

35.6 %

unknown

4.5 %

Ethnicity

White

64.2 %

Hispanic or Latino

16.4 %

Black or African American

10.4 %

Foreign Languages Spoken

Spanish

68.4 %

Portuguese

21.1 %

Russian

5.3 %
See More Demographics

Customer/Technical Service Manager Education

Majors

Business
36.0 %

Degrees

Bachelors

43.9 %

Associate

20.0 %

Certificate

18.1 %

Top Colleges for Customer/Technical Service Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108
See More Education Info

Online Courses For Customer/Technical Service Manager That You May Like

Managing Customer Service
ed2go

Become indispensable to any organization by understanding how to identify and meet customer needs...

Start Improving Customer Service
udemy
3.9
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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

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Top Skills For a Customer/Technical Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.5% of customer/technical service managers listed technical support on their resume, but soft skills such as leadership skills and management skills are important as well.

Best States For a Customer/Technical Service Manager

Some places are better than others when it comes to starting a career as a customer/technical service manager. The best states for people in this position are New York, Delaware, Connecticut, and Massachusetts. Customer/technical service managers make the most in New York with an average salary of $95,047. Whereas in Delaware and Connecticut, they would average $84,843 and $84,734, respectively. While customer/technical service managers would only make an average of $80,823 in Massachusetts, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Customer/Technical Service Manager Jobs:
3,226
Highest 10% Earn:
$162,000
Location Quotient:
1.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Connecticut

Total Customer/Technical Service Manager Jobs:
723
Highest 10% Earn:
$144,000
Location Quotient:
1.26
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. District of Columbia

Total Customer/Technical Service Manager Jobs:
345
Highest 10% Earn:
$175,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Customer/Technical Service Manager Employers

1. Walmart
4.8
Avg. Salary: 
$96,215
Customer/Technical Service Managers Hired: 
87+
2. AT&T
4.7
Avg. Salary: 
$100,092
Customer/Technical Service Managers Hired: 
59+
3. Verizon Communications
4.7
Avg. Salary: 
$99,089
Customer/Technical Service Managers Hired: 
13+
4. Jiffy Lube International
3.9
Avg. Salary: 
$67,509
Customer/Technical Service Managers Hired: 
10+
5. Midwest Industrial Rubber
3.8
Avg. Salary: 
$79,441
Customer/Technical Service Managers Hired: 
7+
6. Sprint
4.5
Avg. Salary: 
$95,785
Customer/Technical Service Managers Hired: 
7+
Updated October 2, 2020