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Become A Customer/Technical Service Manager

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Working As A Customer/Technical Service Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $78,000

    Average Salary

Example Of What A Customer/Technical Service Manager does

  • Excel (charts, pivot tables), PowerPoint (creating and presenting) and Word.
  • Handled AP/AR, money transfers, register audits and performed data entry.
  • Monitor personnel performance on ACD system.
  • Hold employees accountable through coaching and disciplinary action, up to termination.
  • End of Year Liaison with Print Vendors and 60 Clients.
  • Lead a team of 19 NCG Representatives who monitor the U-Verse network for outages.
  • Top Uverse internet and tv sales performer.
  • Controlled and accounted for all currency in office and front end of store.
  • Answered internal customers' questions and provided product knowledge.
  • Develop work schedules ensuring coverage, maintain time, and organize special projects.
  • Developed Sales training programs and customer workshops.
  • Developed scalable service model to meet demands of growing company and global customer base.
  • Called insurance companies for prior authorization and co-pay issues.
  • Maintained a record of office supplies.
  • Implemented all ongoing procedures and policies requested by both Verizon and Americom.
  • Commend agents for job well done and take corrective action for agents not meeting expectations.
  • Front line Incident response and problem resolution.
  • Monitor incoming customer emails and distribute to staff for response.
  • Ensured that staff operated within company policies and standards.
  • Help Desk Management (PC & MAC).

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Customer/Technical Service Manager Career Paths

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Help others decide if this is a good career for them

Average Length of Employment
Service Manager 4.0 years
Service Lead 3.0 years
Top Careers Before Customer/Technical Service Manager
Cashier 8.5%
Manager 6.0%
Top Careers After Customer/Technical Service Manager
Manager 7.3%
Cashier 4.8%
Owner 3.2%
Consultant 3.2%

Do you work as a Customer/Technical Service Manager?

Average Yearly Salary
$78,000
View Detailed Salary Report
$44,000
Min 10%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$78,000
Median 50%
$138,000
Max 90%
Best Paying Company
Postmates
Highest Paying City
San Francisco, CA
Highest Paying State
Washington
Avg Experience Level
4.5 years
How much does a Customer/Technical Service Manager make at top companies?
The national average salary for a Customer/Technical Service Manager in the United States is $78,268 per year or $38 per hour. Those in the bottom 10 percent make under $44,000 a year, and the top 10 percent make over $138,000.

Real Customer/Technical Service Manager Salaries

Job Title Company Location Start Date Salary
Technical Customer Service Manager Emeter Corporation Foster City, CA Sep 16, 2016 $137,700
Customer Technical Service Manager Illinois Tool Works Inc. Greenville, SC Oct 26, 2012 $102,835 -
$110,000
Technical and Customer Service Manager Leefung Marketing Inc. New York, NY Apr 15, 2011 $98,410
Manager, Customer Technical Services Midwest Industrial Supply Inc. Canton, OH May 03, 2012 $73,507 -
$92,000
Manager, Customer Technical Services Midwest Industrial Supply Inc. Canton, OH May 03, 2012 $70,117 -
$92,000
Manager, Customer Technical Services Midwest Industrial Supply Inc. Canton, OH Feb 21, 2011 $65,000
Manager, Customer Technical Services Midwest Industrial Supply Inc. Canton, OH Apr 25, 2012 $65,000
Manager, Customer Technical Services Midwest Industrial Supply Inc. Canton, OH Feb 20, 2010 $65,000
Customer Technical Services Manager Pelliconi Florida LLC Orlando, FL Nov 15, 2010 $63,627 -
$70,008
Manager of Customer Technical Services MV Communications, Inc. Doral, FL Dec 01, 2009 $54,000
Manager of Customer Technical Services MV Communications, Inc. Doral, FL Dec 07, 2009 $54,000
Manager of Customer Technical Services Wireless Cellutions.com, Inc. Doral, FL Aug 19, 2010 $54,000
Manager of Customer Technical Services Wireless Cellutions.com, Inc. Doral, FL Jul 19, 2010 $54,000

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Top Skills for A Customer/Technical Service Manager

  1. Customer Service
  2. Technical Support
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Managed technical field staff and customer service staff in support of all globally manufactured products to provide quality customer satisfaction
  • Trained and managed 12 customer service/technical support reps and achieved significant improvements in their productivity.
  • Analyzed processes, identified opportunities for improvement and designed and implemented new procedures, skillfully managing organizational change across multiple locations.
  • Develop continuous department training modules and communication references to achieve optimal performance excellence standards for email, phone and mail.
  • Developed and championed a personnel development program which utilized an internet based training platform.

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Top 10 Best States for Customer/Technical Service Managers

  1. Michigan
  2. West Virginia
  3. Mississippi
  4. New Hampshire
  5. Maine
  6. Wyoming
  7. Idaho
  8. South Dakota
  9. Pennsylvania
  10. Montana
  • (1,761 jobs)
  • (368 jobs)
  • (521 jobs)
  • (444 jobs)
  • (356 jobs)
  • (142 jobs)
  • (371 jobs)
  • (174 jobs)
  • (2,499 jobs)
  • (272 jobs)

Customer/Technical Service Manager Demographics

Gender

Male

57.9%

Female

33.3%

Unknown

8.7%
Ethnicity

White

63.1%

Hispanic or Latino

16.0%

Black or African American

11.4%

Asian

5.5%

Unknown

3.9%
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Foreign Languages Spoken

Spanish

68.4%

Portuguese

21.1%

Russian

5.3%

Arabic

5.3%
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Customer/Technical Service Manager Education

Schools

University of Phoenix

29.5%

Middle Tennessee State University

5.3%

University of Wisconsin Extension

4.2%

Ultimate Medical Academy - Clearwater

4.2%

Brigham Young University

4.2%

Illinois Institute of Technology

4.2%

Pennsylvania State University

4.2%

Community College of the Air Force

4.2%

Northeastern University

4.2%

Indiana Wesleyan University

4.2%

Syracuse University

3.2%

Pennsylvania College of Technology

3.2%

University of Maryland - University College

3.2%

Nova Southeastern University

3.2%

Walden University

3.2%

University of Florida

3.2%

University of Kentucky

3.2%

Northern Illinois University

3.2%

Western Washington University

3.2%

Western Governors University

3.2%
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Majors

Business

37.5%

Computer Science

6.9%

Management

6.0%

Marketing

5.1%

Computer Information Systems

4.8%

Communication

4.6%

Electrical Engineering

4.4%

Psychology

4.1%

Information Technology

3.2%

Health Care Administration

3.0%

Project Management

2.8%

Biology

2.3%

Liberal Arts

2.1%

Management Information Systems

2.1%

Human Resources Management

2.1%

Electrical Engineering Technology

1.8%

General Studies

1.8%

Criminal Justice

1.8%

English

1.8%

Political Science

1.8%
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Degrees

Bachelors

37.3%

Other

27.5%

Masters

13.8%

Associate

13.5%

Certificate

5.8%

Diploma

1.3%

Doctorate

0.6%

License

0.3%
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