The average customer/technical service manager salary is $81,398. The most common degree is a bachelor's degree degree with an business major. It usually takes 2-4 years of experience to become a customer/technical service manager. Customer/technical service managers with a Certified Pharmacy Technician (CPhT) certification earn more money. Between 2018 and 2028, the career is expected to grow 6% and produce 150,600 job opportunities across the U.S.

What Does a Customer/Technical Service Manager Do

There are certain skills that many customer/technical service managers have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed leadership skills, management skills and time-management skills.

Learn more about what a Customer/Technical Service Manager does

How To Become a Customer/Technical Service Manager

If you're interested in becoming a customer/technical service manager, one of the first things to consider is how much education you need. We've determined that 53.0% of customer/technical service managers have a bachelor's degree. In terms of higher education levels, we found that 6.3% of customer/technical service managers have master's degrees. Even though most customer/technical service managers have a college degree, it's possible to become one with only a high school degree or GED.

Customer/Technical Service Manager Career Paths

Average Salary for a Customer/Technical Service Manager

Customer/Technical Service Managers in America make an average salary of $81,398 per year or $39 per hour. The top 10 percent makes over $126,000 per year, while the bottom 10 percent under $52,000 per year.
Average Customer/Technical Service Manager Salary
$81,398 Yearly
$39.13 hourly
$52,000
10 %
$81,000
Median
$126,000
90 %

What Am I Worth?

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Customer/Technical Service Manager Education

Customer/Technical Service Manager Majors

36.1 %

Customer/Technical Service Manager Degrees

Bachelors

53.0 %

Associate

24.4 %

High School Diploma

11.4 %

Top Colleges for Customer/Technical Service Managers

1. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

2. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition
$14,760
Enrollment
31,451

5. Cornell University

Ithaca, NY • Private

In-State Tuition
$55,188
Enrollment
15,105

6. University of California, Berkeley

Berkeley, CA • Private

In-State Tuition
$14,184
Enrollment
30,845

7. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

8. Western Carolina University

Cullowhee, NC • Private

In-State Tuition
$3,926
Enrollment
9,835

9. SUNY College of Agriculture & Technology at Morrisville

Morrisville, NY • Private

In-State Tuition
$8,670
Enrollment
2,758

10. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

Top Skills For a Customer/Technical Service Manager

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.5% of customer/technical service managers listed technical support on their resume, but soft skills such as leadership skills and management skills are important as well.

Choose From 10+ Customizable Customer/Technical Service Manager Resume templates

Zippia allows you to choose from different easy-to-use Customer/Technical Service Manager templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Customer/Technical Service Manager resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Customer/Technical Service Manager Demographics

Customer/Technical Service Manager Gender Distribution

Male
Male
64%
Female
Female
36%

After extensive research and analysis, Zippia's data science team found that:

  • Among customer/technical service managers, 35.6% of them are women, while 64.4% are men.

  • The most common race/ethnicity among customer/technical service managers is White, which makes up 64.7% of all customer/technical service managers.

  • The most common foreign language among customer/technical service managers is Spanish at 68.4%.

Online Courses For Customer/Technical Service Manager That You May Like

Advertising Disclosure  The courses listed below are affiliate links. This means if you click on the link and purchase the course, we may receive a commission.
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Best States For a Customer/Technical Service Manager

Some places are better than others when it comes to starting a career as a customer/technical service manager. The best states for people in this position are Massachusetts, California, Washington, and Rhode Island. Customer/technical service managers make the most in Massachusetts with an average salary of $111,961. Whereas in California and Washington, they would average $106,274 and $103,775, respectively. While customer/technical service managers would only make an average of $98,524 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Connecticut

Total Customer/Technical Service Manager Jobs:
723
Highest 10% Earn:
$161,000
Location Quotient:
1.26 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Delaware

Total Customer/Technical Service Manager Jobs:
248
Highest 10% Earn:
$163,000
Location Quotient:
1.14 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Minnesota

Total Customer/Technical Service Manager Jobs:
1,500
Highest 10% Earn:
$141,000
Location Quotient:
1.31 Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Customer/Technical Service Managers

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Top Customer/Technical Service Manager Employers

Most Common Employers For Customer/Technical Service Manager

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Citi$109,723$52.754
2Solectron Corp$92,013$44.249
3AT&T$91,720$44.1059
4Unisys$87,331$41.993
5Verizon Communications$82,173$39.514
6Comcast$79,245$38.103
7Walmart$75,308$36.2185
8U.S. Cellular$73,987$35.572
9KARL STORZ Endoscopy$73,050$35.123
10Midwest Industrial Supply$70,718$34.003