Customer/technical service manager demographics and statistics in the US
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Customer/technical service manager demographics by:
Customer/technical service manager gender statistics
35.6% of customer/technical service managers are women and 64.4% of customer/technical service managers are men.
- Male, 64.4%
- Female, 35.6%
Customer/technical service manager gender ratio
| Gender | Percentages |
|---|---|
| Male | 64.4% |
| Female | 35.6% |
Customer/technical service manager gender pay gap
Women earn 89¢ for every $1 earned by men
Male income
$94,144
Female income
$83,933
Customer/technical service manager gender ratio over time
This data breaks down the percentage of men and women in customer/technical service manager positions over time. Currently, 35.6% of customer/technical service managers are female.
Customer/technical service manager gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 70.36% | 29.64% |
| 2011 | 69.56% | 30.44% |
| 2012 | 71.45% | 28.55% |
| 2013 | 71.59% | 28.41% |
| 2014 | 71.04% | 28.96% |
| 2015 | 71.21% | 28.79% |
| 2016 | 72.55% | 27.45% |
| 2017 | 71.16% | 28.84% |
| 2018 | 69.72% | 30.28% |
| 2019 | 65.35% | 34.65% |
| 2020 | 63.43% | 36.57% |
| 2021 | 64.45% | 35.55% |
Customer/technical service manager related jobs gender ratio
We compared customer/technical service managers with similar job titles to see how gender ratios vary. As you can see, chief order dispatcher and chief service observer have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Office Manager/Receptionist | 7% | 93% |
| Billing Office Manager | 8% | 92% |
| Office Manager/Office Coordinator | 9% | 91% |
| Customer/Technical Service Manager | 64% | 36% |
| Chief Load Dispatcher | 90% | 10% |
| Chief Service Observer | 91% | 9% |
| Chief Order Dispatcher | 93% | 8% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Customer/technical service manager demographics by race
The most common ethnicity among customer/technical service managers is White, which makes up 60.5% of all customer/technical service managers. Comparatively, 18.3% of customer/technical service managers are Hispanic or Latino and 9.9% of customer/technical service managers are Black or African American.
- White, 60.5%
- Hispanic or Latino, 18.3%
- Black or African American, 9.9%
- Asian, 5.8%
- Unknown, 4.8%
- American Indian and Alaska Native, 0.7%
Customer/technical service manager race
| Customer/technical service manager race | Percentages |
|---|---|
| White | 60.5% |
| Hispanic or Latino | 18.3% |
| Black or African American | 9.9% |
| Asian | 5.8% |
| Unknown | 4.8% |
| American Indian and Alaska Native | 0.7% |
Customer/technical service manager race and ethnicity over time
See how customer/technical service manager racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Customer/technical service manager race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 66.38% | 11.09% | 5.06% | 15.25% |
| 2011 | 65.58% | 11.85% | 4.98% | 15.19% |
| 2012 | 64.60% | 12.15% | 5.18% | 15.54% |
| 2013 | 65.25% | 11.63% | 5.44% | 15.40% |
| 2014 | 65.09% | 11.43% | 4.98% | 16.03% |
| 2015 | 64.27% | 11.51% | 5.47% | 16.20% |
| 2016 | 63.38% | 11.77% | 5.58% | 16.65% |
| 2017 | 63.55% | 10.92% | 5.93% | 16.81% |
| 2018 | 64.18% | 10.42% | 6.05% | 16.55% |
| 2019 | 64.70% | 9.75% | 5.53% | 17.33% |
| 2020 | 62.32% | 9.97% | 5.68% | 16.95% |
| 2021 | 60.47% | 9.95% | 5.81% | 18.30% |
Customer/technical service manager wage gap by race
According to our data, asian customer/technical service managers have the highest average salary compared to other ethnicities. Black or african american customer/technical service managers have the lowest average salary at $91,659.
| Ethnicity | Salary |
|---|---|
| Unknown | $94,619 |
| White | $94,071 |
| Black or African American | $91,659 |
| Asian | $95,534 |
| Hispanic or Latino | $94,886 |
Average customer/technical service manager age
See how the average age of customer/technical service managers varies based on ethnicity and gender.
Male
Female
Customer/technical service manager age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 48 | 49 |
| Unknown | 43 | 47 |
| Asian | 45.5 | 45.5 |
| Hispanic or Latino | 42 | 44 |
| White | 46 | 50 |
| American Indian and Alaska Native | 50.5 | 47.5 |
Customer/technical service manager age breakdown
The average age of customer/technical service managers is 40+ years years old, representing 72% of the customer/technical service manager population.
Customer/technical service manager age breakdown
| Customer/Technical Service Manager Years | Percentages |
|---|---|
| 40+ years | 72% |
| 30-40 years | 22% |
| 20-30 years | 6% |
Customer/technical service manager educational attainment
The most common degree for customer/technical service managers is bachelor's degree, with 53% of customer/technical service managers earning that degree. The second and third most common degree levels are associate degree degree at 24% and associate degree degree at 11%.
- Bachelor's, 53%
- Associate, 24%
- High School Diploma, 11%
- Master's, 6%
- Other Degrees, 6%
Customer/technical service managers by degree level
| Customer/technical service manager degree | Percentages |
|---|---|
| Bachelor's | 53% |
| Associate | 24% |
| High School Diploma | 11% |
| Master's | 6% |
| Other Degrees | 6% |
Customer/technical service manager jobs you might like
Customer/technical service manager wage gap by degree level
According to the data, customer/technical service managers with a Doctorate degree earn more than those without, at $122,541 annually. With a Master's degree, customer/technical service managers earn a median annual income of $113,014 compared to $97,745 for customer/technical service managers with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $113,014 |
| High School Diploma or Less | $80,606 |
| Bachelor's Degree | $97,745 |
| Doctorate Degree | $122,541 |
| Some College/ Associate Degree | $83,970 |
Customer/technical service manager employment statistics
Most customer/technical service managers work for a private in the technology industry.
Company size where customer/technical service managers work
Below, you can see the size of companies where customer/technical service managers work.
Customer/technical service manager jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 7% |
| 50 - 100 employees | 18% |
| 100 - 500 employees | 19% |
| 500 - 1,000 employees | 6% |
| 1,000 - 10,000 employees | 18% |
| > 10,000 employees | 32% |
Customer/technical service manager jobs by company type
Employees with the customer/technical service manager job title have their preferences when it comes to working for a company. For instance, most customer/technical service managers prefer to work at private companies over public companies.
Customer/technical service manager jobs by sector
| Company type | Percentages |
|---|---|
| Education | 4% |
| Public | 35% |
| Private | 60% |
| Government | 2% |
Customer/technical service manager jobs by industry
The most common industries for customer/technical service managers are technology, manufacturing and telecommunication.
Customer/technical service manager industry statistics
| Industry | Percentages |
|---|---|
| Technology | 13% |
| Fortune 500 | 13% |
| Manufacturing | 12% |
| Telecommunication | 9% |
| Health Care | 8% |
| Professional | 8% |
| Retail | 8% |
| Finance | 4% |
| Media | 3% |
| Transportation | 3% |
| Automotive | 3% |
| Construction | 3% |
| Education | 3% |
| Internet | 2% |
| Hospitality | 2% |
| Government | 1% |
| Utilities | 1% |
| Start-up | 1% |
| Non Profits | 1% |
| Real Estate | 1% |
| Energy | 1% |
Customer/technical service manager turnover and employment statistics
Customer/technical service manager unemployment rate over time
The unemployment rate for customer/technical service managers between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Customer/technical service manager unemployment rate by year
| Year | Customer/technical service manager unemployment rate |
|---|---|
| 2010 | 6.58% |
| 2011 | 6.53% |
| 2012 | 5.43% |
| 2013 | 4.46% |
| 2014 | 3.39% |
| 2015 | 2.68% |
| 2016 | 2.53% |
| 2017 | 2.43% |
| 2018 | 1.88% |
| 2019 | 1.71% |
| 2020 | 2.89% |
| 2021 | 3.70% |
Average customer/technical service manager tenure
The average customer/technical service manager stays at their job for 1-2 years, based on the 966 customer/technical service managers resumes in Zippia's database.
Customer/technical service manager tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 7% |
| 1-2 years | 31% |
| 3-4 years | 21% |
| 5-7 years | 18% |
| 8-10 years | 9% |
| 11+ years | 14% |
Customer/technical service manager LGBT ratio compared to similar jobs
Review the percent of customer/technical service managers that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounting Administrator | 6.76% | 97,934 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Customer/Technical Service Manager | 8.06% | - |
| Accounts Receivable Analyst | 8.49% | 26,558 |
| Parcel Assistant | 8.68% | 10,187 |
| Closing Coordinator | 9.31% | 19,203 |
Similar customer/technical service manager jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| 911 Emergency Dispatcher | 6.75% | 27,140 |
| Accounting Administrator | 6.76% | 97,934 |
| Coordinator/Executive Assistant | 7.79% | 111,626 |
| Accounts Receivable Analyst | 8.49% | 26,558 |
| Parcel Assistant | 8.68% | 10,187 |
| Closing Coordinator | 9.31% | 19,203 |
Foreign languages spoken by customer/technical service managers
The most common foreign language among customer/technical service managers is Spanish at 68.4%. The second-most popular foreign language spoken is Portuguese at 21.1% and Russian is the third-most popular at 5.3%.
- Spanish, 68.4%
- Portuguese, 21.1%
- Russian, 5.3%
- Arabic, 5.3%
Customer/technical service manager languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.4% |
| Portuguese | 21.1% |
| Russian | 5.3% |
| Arabic | 5.3% |
