Post job

Customers Bank jobs - 220 jobs

  • SVP, Relationship Manager

    Customers Bank 4.7company rating

    Customers Bank job in West Reading, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: As an SVP Senior Relationship Manager, you will be responsible for soliciting and closing new, profitable business and managing the existing portfolio to bank standards. The successful candidate will have strong marketing skills and a broad network, as his/her primary responsibility will be new business development, including lead generation, and relationship management. We are looking for a highly motivated, strong communicator, who thrives in a fast-paced environment. Responsibilities: Call new commercial clients (loans & deposits) Negotiate terms and conditions to successfully close profitable business Review and analyze financial information Visit customers to establish and maintain positive relationships Cross-sell other bank products and services Actively involved in the community with ability to represent the bank Monitor and proactively manage all aspects of the loan portfolio including loan delinquency, loan reviews, renewals and work with Special Assets team, when appropriate What Do You Need? Bachelor's degree or equivalent and 10+ years of related work experience Ability to independently negotiate complex credit structures and close large transactions Comprehensive knowledge of commercial banking and treasury products, services and completion of formal credit training. Working knowledge of Capital Markets, including Loan Syndications and Debt Capital Markets. Strong C&I calling background Ability to bring a local existing book of business Experience building and maintaining internal and external partnerships Ability to source new prospect and referral source relationships Meet and exceed regional and bank loan production and performance goals Ability to review and analyze financial information Excellent written and oral communications Technology Skills: Ability to work with the Microsoft Suite and learn/work with other Customers Bank's applications. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $203k-284k yearly est. Auto-Apply 40d ago
  • Job icon imageJob icon image 2

    Looking for a job?

    Let Zippia find it for you.

  • Fraud Analyst

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: We are seeking a talented and experienced Fraud Analyst to join our Fraud Prevention and Investigations team at Customers Bank. As a Fraud Analyst, you will play a crucial role in driving data-driven insights, analyzing business processes, and providing valuable recommendations to enhance our organization's performance. Responsibilities: Knowledge of various fraud threats across multiple payment/access channels and prior use of applicable software to mitigate said threats. Proven verbal and written communication skills. Basic understanding of certain regulatory requirements associated with fraud mitigation activities, such as Bank Secrecy Act, Uniform Commercial Code, Regulation CC, Regulation E, Gram-Leach-Bliley. Understand the importance of regulatory compliance and adherence to internal policy and procedure. Multi-tasking and the ability to prioritize in a face-paced environment. Participates in special projects and performs other duties as directed by management. Experience with cryptocurrency (digital assets) fraud investigations preferred. Experience with SBA/PPP loan reviews preferred. Identify through fraud mitigation activities opportunities to enhance internal policies, procedures, and controls within the enterprise. Ability to analyze data and develop effective reporting for various levels of management. Ability to trend data to identify potential fraudulent transactions and gaps in procedures. Develop and maintain relationships with various internal departments to collaborate on issues that impact areas outside of Loss Prevention. Ability to draft complete policy and procedure documents, including visual aids when necessary to support the written word. What do you need? Degree in Criminal Justice, Finance or related field; or 1-2 years of experience in field of fraud detection/prevention, preferably in financial services industry. Possess/Project self-confidence and fast learner. Excellent verbal/written communication and inter-personal skills. Technology Skills: Proficiency in office skills: computer, typing, MS Office (Word, Excel, Outlook) Knowledge of core and ancillary banking systems. Able to navigate and use multiple systems. Must be legally eligible to work in the US without sponsorship Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $73k-88k yearly est. Auto-Apply 50d ago
  • Controls Testing Analyst (Audit/GRC Analyst)

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This role is required to be ONSITE in Malvern, PA Monday through Thursday with Friday remote. Must be eligible to work in the U.S. without requiring sponsorship now or in the future. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: Control Testing & Evaluation: Assist in definition of and execute testing procedures to assess the design and effectiveness of key internal controls across business units, technology, and operational processes. Risk & Compliance Alignment: Ensure testing activities are aligned with regulatory standards (SOX, FFIEC, FDIC, etc.) and internal policies. Issue Identification & Reporting: Document test results, identify control deficiencies, and provide clear recommendations for remediation. Collaboration: Work closely with business process owners, auditors, compliance, and risk teams to ensure timely resolution of identified issues. Process Improvement: Recommend enhancements to testing methodologies, control design, and risk management practices to strengthen the bank's control environment. Maintain awareness of industry regulatory environment and threat landscape. Documentation & Communication: Prepare executive-ready reports, dashboards, and presentations for senior management and regulators, and information technology peers. Continuous Monitoring: Participate in ongoing monitoring and follow-up activities to confirm remediation effectiveness and sustainability. What do you need? Must-Haves 3+ years of experience in internal audit, compliance testing, risk management, or internal controls. Strong knowledge of information security and IT risk control frameworks (e.g., COSO, COBIT, NIST). Understanding of financial, operational, and IT control environments. Strong analytical skills with attention to detail and accuracy. Excellent written and verbal communication skills with the ability to present complex findings clearly. Bachelor's degree in information systems, or related field. Key Skills Risk and control assessments in highly regulated environments Understanding of information technology infrastructure (networking, Active Directory, backups, etc.) Process analysis and documentation. Strong interpersonal skills to work across departments. Proficiency with Microsoft Office applications (Excel, Word, PowerPoint). Develop and maintain working relationships with audit, GRC, and IT teams to promote continuous control awareness and improvements. Nice-to-Haves Professional certifications such as CIA, CISSP, CISA, Microsoft certifications, or CRMA. Experience with GRC (Governance, Risk, and Compliance) tools. Banking or financial services industry experience Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $66k-78k yearly est. Auto-Apply 60d+ ago
  • Residential Loan Servicing Representative - Clearfield, PA

    Mid Penn Bancorp Inc. 3.9company rating

    Clearfield, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Residential Loan Servicing Representative in Clearfield, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Position Overview The Residential Loan Servicing Representative is responsible for performing a variety of duties to support the residential loan servicing function. As an integral member of the lending team, this individual will monitor pending and current loans, and related transactions. The Residential Loan Servicing Representative will provide support for internal and external customers and team members and must fully demonstrate the organization's Unwavering Service Standards. This is a 100% onsite position in Clearfield, PA Essential Duties and Responsibilities Performs loan maintenance changes to the core system in accordance with current maintenance procedures as needed to include: Processes address changes, in accordance with current address change procedures. Adds, and maintains, AFT and ACH loan payment information in the core system. Completes billing maintenance and creates manual billing notices. Responds to internal and external customer inquiries via phone and the ticketing system. Reviews new notes audit report for accurate escrow boarding. Produces disbursement checks for escrow excesses/refunds. Remits daily/monthly reporting and funds to Freddie Mac, Fannie Mae & Federal Home Loan Bank. Reconciles secondary market serviced loan portfolio accounts. Processes money wire to Federal Home Loan Bank Reports active/delinquent status updates to USDA; remits USDA servicing fees. Requests paid serviced loan documents from the third-party document custodian. Reviews daily transaction exception reports and makes appropriate corrections. Prepares and processes loan payments. Processes incoming hazard and flood insurance correspondence. Completes work with exceptional accuracy and attention to detail. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Handles direct communications, both written and verbal, with customers and other parties. Handles customer telephone calls. Completes account research and makes appropriate corrections, including payment adjustments. Performs Branch Capture end of day processing. Performs duties of other Loan Servicing personnel as needed. Ensures work tasks and activities are completed in compliance with company policies and industry regulations. Maintains confidentiality of customer information. Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent. A minimum of one (1) year related experience required. Familiarity with various types of loans preferred. Banking experience and/or knowledge of residential loans strongly preferred. Ability to work 100% onsite in Clearfield, PA Skill(s) Moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate typing and PC skills, including knowledge of Microsoft Excel, Access, and Word; loan processing; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills. Equipment/Machines Telephone PC/Computer keyboard Printer Calculator Fax machine Copy machine Document scanner Branch capture machine Skill(s) Proficient reading, writing, grammar, accounting, analytical, and mathematics skills; moderate computer skills; proficient interpersonal relations and communicative skills; moderate typing and office machine skills; demonstrated management and supervisory skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual, auditory and speaking skills; valid driver's license is required. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $85k-155k yearly est. Auto-Apply 56d ago
  • Cash Management Specialist - Harrisburg, PA

    Mid Penn Bancorp Inc. 3.9company rating

    Harrisburg, PA job

    A great experience starts with a great team! Mid Penn Bank is actively seeking a Cash Management Specialist in Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Cash Management Specialist is responsible for performing a variety of duties to support the cash management function, including project work, proposals, account analysis, and customer implementations. This individual will help to coordinate work within the department as well as with other departments. The Cash Management Specialist will respond to inquiries or requests for information from internal and external customers and report pertinent information to department management. Essential Duties and Responsibilities Performs account analysis of products and customer relationships, including profit/loss modules and risk assessments. Assists with developing cash management business proposals. Manages operations for the CDARS and ICS programs; acts as the contact person for the programs; obtains rates; performs account opening, closing, and maintenance; mails monthly statements; communicates with customers on renewals. Reviews cash management refund requests; makes recommendations to Cash Management Officer and processes refunds as appropriate. Maintains an awareness of trends and new developments in the field of cash management services. Assists in promoting cash management services. Completes a variety of projects to support the cash management function. Processes remote deposit audit requests. Manages monthly cash management reviews and corrects invalid email addresses. Monitors CIP and Missing Documents Log; works with Cash Management Officer to clear items. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment, which is free of harassment and other forms of illegal discriminatory behavior in the work place. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the company's compliance with all regulatory requirements. Manages risk by completing all mandatory compliance and regulatory training assigned by the stated due date. Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. Education & Qualifications A high school diploma or equivalent with an emphasis in a business curriculum. Some college or degree preferred. A minimum of three (3) years' experience in related positions normally required. Skill(s) Proficient reading, writing, grammar, mathematics, and analytical skills; proficient interpersonal relations and communicative skills; proficient PC skills including word processing, data entry, and spreadsheets; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills; valid driver's license is required. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $56k-97k yearly est. Auto-Apply 60d+ ago
  • Private Banker

    Mid Penn Bank 3.9company rating

    Bristol, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Private Banker to join our MPB Private Bank team in Malvern, West Chester or Bristol, PA and the Greater Philadelphia region. We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Private Banker is responsible for achieving customer service and sales goals as established in the MPB Private Bank's annual operating plan. The person in this role will develop and manage the High Net Worth and Ultra High Net Worth relationships which are typically the largest and most complex. This individual will perform a variety of duties to meet the service needs of the customers while complying with operating policies and procedures. Essential Duties and Responsibilities * Serves as a member of the organization's sales team; makes sales calls where these types of calls will improve the opportunity for new business development. * Shares the value of Private Banking with clients who may be eligible * Assists customers in obtaining specialized services from other departments as necessary; provides help to customers with specific inquiries or service problems. * Maintains a thorough knowledge of the features and benefits of all bank products and services to ascertain customer needs and to sell in conjunction with these needs. * Actively manages client banking relationships through an advice-based approach, ensuring each client receives the best products and services for his or her needs. * Partners with specialists in other areas of the bank such as Trust and Wealth Management Services, Risk Management Services and Mortgage Bankers to connect customers to experts who can help them with specialized financial needs. * Solicits new business from present and prospective customers; maintains ongoing business and consumer relationships with present customers to take advantage of additional cross-selling opportunities. * Makes lives of clients more convenient by sharing and setting up self-service options to access their account 24 hours a day/7-days a week. * Monitors individual sales performance versus objectives on a regular basis; discusses performance with appropriate supervisor on a frequent basis. * Maintains an active role in community affairs to improve the company's visibility in the area; serves on various civic committees to increase company community involvement. * Effectively utilizes the Customer Relationship Management program to track customer sales and service activities as well as cultivate prospective opportunities within the office's market area. * Follows the company's Customer Identification Policy (CIP) to ensure accurate identification of customers during the account opening process. Education and Qualifications * A B.S. or B.A. degree in a related field normally required; specialized banking education and training. * A minimum of five (5) to seven (7) years' experience in related positions normally required. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $34k-59k yearly est. 32d ago
  • Private Client Relationship Manager

    Citizens Financial Group, Inc. 4.3company rating

    Norristown, PA job

    At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include * Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. * Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. * Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. * Provide exceptional, high-touch client experiences. * Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. * Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. * Leverage Salesforce CRM to track activity. Measures of Success include * Growth in net new investment assets in collaboration with Wealth Partners. * Growth in new deposits including checking, savings, and CD balances. * Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. * Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials * Bachelor's degree (preferred). * 3 - 5 years of banking, wealth management or other relevant equivalent experience. * Experience working with affluent and high net worth clients. * Required Licenses: SIE, Series 6 (or 7) and Series 63 (or 66) licenses are required at the time of hire. Life, Health, and Accident Insurance licenses can be obtained within a specified timeline after hire. * Demonstrated success in a client-centric, initiative-taking sales environment. * Experience establishing and maintaining relationships with clients and internal partners. * Knowledge of industry regulatory requirements to ensure a sound control environment. * Excellent written and verbal communication skills. Compensation * Salary and opportunity to earn Incentive compensation. * Salary is commensurate with experience. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: M-F; potential Saturday hours #LI-JH1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award
    $65k-106k yearly est. Auto-Apply 9d ago
  • Call Center Representative - Mon/Tues/Fri ONSITE, Sat/Sun REMOTE

    Mid Penn Bancorp Inc. 3.9company rating

    Remote or Harrisburg, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Call Center Representative to join our team in our Halifax or Harrisburg locations. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview - Monday/Tuesday/Friday On-Site 8:30a-5p, Saturday/Sunday Remote 8:30a-5p The Call Center Representative is responsible for providing customer service of the highest caliber to persons external to the company by recognizing needs and providing appropriate solutions. The Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. The Representative will follow procedures and policies and seek exception approvals as warranted. This individual will also assist with a variety of operational tasks, crucial for the success of the Operations Department. The Call Center Representative will coordinate work within the department and with other departments to ensure delivery of superior quality service to customers. Essential Duties and Responsibilities Assists customers, vendors, prospects or other members of the public calling one of Mid Penn's specially designated customer-service telephone numbers. Recognizes needs and offers viable solutions of products and services to enhance customer relationships and experiences. Provides referrals to other departments or individuals as applicable. Provides support to the daily operation of the call center, ensuring efficiency and a high customer service level. Communicates and interfaces with other departments and management personnel as required by efforts to ensure the highest level of service or problem resolution for callers. Assists Operations Department on other operational tasks, including wire transfer call back procedures, processing of loan payments, internet password resets, debit card activations, and approved debit card limit increases. May perform assisted transactions to support customers with inquiries in an interactive environment using video and telecommunication equipment, specifically Interactive Teller Machines (ITM). Interacts with customers cashing checks to review check negotiability, proper identification and determine if transaction can be completed. Assists customers with routine teller machine transactions such as cash and check deposits, cash withdrawals, transfers, loan payments and account balance inquiries. Maintains customer confidentiality and recognizes Red Flag indicators and acts accordingly. Ensures work tasks and activities are completed in compliance with company policies and industry regulations. Prints and mails documents, statement, and other notices. Sends and responds to email notifications for various purposes including, but not limited to, card limit increases, customer identification/verification, mobile deposit status, etc. Responds to voicemails. Assists with varies customer requests and activities, including, but not limited to, card limit increases, travel notifications, password resets, unlocking user profiles (consumer and business), online banking enrollment, address changes, payoff requests, Telebanker PIN resets, stop payments, ACH revocations, card activations, software activation, etc. Opens/closes teller drawer in Integrated Teller daily - buy/sell cash drawer. Makes use of the company's Customer Relationship Management system to record customer interactions, helps build trend patterns, or refers complex issues requiring additional follow-up to the appropriate person or department. Education & Qualifications A high school diploma or equivalent. A minimum of one (1) year of experience in a retail banking environment or customer service Call Center experience preferred. Intermittent rotating weekend hours required. Employee must have the ability to work from home occasionally, for business needs or for business continuity testing, using a personal mobile or home phone and basic computer with Wi-Fi. The company provides remote access technology. Regular and predictable attendance is required. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program; and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applications are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $29k-34k yearly est. Auto-Apply 25d ago
  • Customers Bank 2026 Summer Internship Program

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Customers Bank is a high-performing, digital-forward financial institution committed to innovation, collaboration, and community impact. With a culture rooted in entrepreneurship and continuous learning, we invest deeply in developing the next generation of leaders who will shape the future of banking. Our internship program is a cornerstone of our early-career talent strategy, offering students hands-on experience, executive exposure, and the opportunity to solve real business challenges - including our signature AI Capstone Project. We get you further, faster. You're known by name. You're trusted as a builder, advisor, and innovator. We start from a place of possibility. We embrace innovation and challenge convention to create meaningful, lasting impact. We act decisively. We pursue opportunities with urgency and agility, bringing ideas to life quickly and effectively - always with a focus on high-impact outcomes. We own our results. Through effort, resilience, and relentless accountability, we drive measurable success for our clients, communities, and company. We measure what matters. We set high standards, track progress, and hold ourselves accountable to outcomes that truly matter. What you'll do: During this 10-week program, you'll be embedded within a specific business area - such as banking, risk, operations, finance, or technology - working on projects that support real team objectives. You'll also collaborate with fellow interns on an AI-focused capstone project, participate in professional development programming, and engage with leaders across the organization. Analyze data, support process improvements, and assist with research Participate in weekly development workshops and executive speaker sessions Contribute to department assignments aligned to business needs Work with your intern team to tackle an AI-driven business challenge Present your final project and insights to senior leadership Build meaningful relationships across the bank through networking and team activities What do you need? Rising senior (Class of 2027) pursuing a bachelor's degree Interest in banking, financial services, business, technology, risk, compliance, analytics, or related areas Strong communication, collaboration, and problem-solving skills Curiosity and a willingness to learn in a fast-moving environment Ability to work full-time for the 10-week summer program Authorization to work in the U.S. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $44k-56k yearly est. Auto-Apply 38d ago
  • Network Security Engineer

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This role is IN OFFICE in Malvern, PA Monday through Thursday with Friday remote. Must be eligible to work in the U.S without requiring sponsorship now or in the future. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: We are seeking a motivated and detail-oriented Network Security Engineer to secure, monitor, and enhance our enterprise network environment. This role focuses heavily on firewall administration, network segmentation, and security hardening. You will support the design and enforcement of security policies, maintain next‑generation firewalls, and collaborate with Security and Infrastructure teams to ensure a resilient and compliant network. Configure, maintain, and troubleshoot next‑generation firewalls (especially Palo Alto Networks) including security policies, NAT, threat profiles, URL filtering, and VPN configurations. Lead efforts in network segmentation, micro‑segmentation, and Zero Trust architecture adoption. Implement and maintain network security controls across wired, wireless, and cloud environments. Monitor security logs, analyze firewall events, and respond to network security incidents. Manage VPN technologies including remote access and site‑to‑site tunnels. Support network architecture reviews and security assessments. Ensure adherence to regulatory and security frameworks (SOX, FFIEC, PCI, HIPAA, etc.). Maintain detailed documentation of firewall rulesets, segmentation maps, topology changes, and security configurations. Work cross‑functionally with Information Security, Cloud, and Infrastructure teams. Participate in IT change management processes and follow ITIL best practices. What do you need? 3-5 years of experience in network security, network engineering, or related IT roles. Strong understanding of network security concepts: segmentation, ACLs, IPS/IDS, threat prevention, SSL decryption, Zero Trust principles. Hands‑on experience with Palo Alto firewalls and Panorama; experience with Cisco firewalls is a plus. Experience designing and implementing network segmentation (VLANs, VRFs, micro‑segmentation). Experience with VPN technologies and troubleshooting secure remote access solutions. Experience with wireless security protocols and enterprise authentication (WPA2‑E, 802.1X). Experience with Cloud security concepts. Solid knowledge of TCP/IP, DNS, DHCP, NAT, VPN, VLANs, OSPF, BGP. Familiarity with network monitoring/logging tools (e.g., Splunk, Syslog). Strong communication and documentation skills. Technology Skills: Relevant certifications are preferred such as Palo Alto PCCSA/PCNSA/PCNSE, Cisco CCNA Security, CompTIA Security+ or Network+. Experience with Palo Alto firewalls, Panorama, and threat prevention tools. Experience with Cisco networking including Cisco Identity Services Engine (ISE). Exposure to cloud security/networking (Azure) is a plus. Working knowledge of ITIL frameworks. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $65k-77k yearly est. Auto-Apply 28d ago
  • Head Teller

    Customers Bank 4.7company rating

    Customers Bank job in Wyomissing, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: The Head Teller serves as a key front-line leader and one of the most visible roles within the branch. In addition to performing complex transactions and delivering "Memorable Experiences" to our customers, the Head Teller is responsible for providing daily oversight, guidance, and support to the teller team. This role ensures operational excellence, maintains branch cash controls, and models the highest standards of customer service. The Head Teller helps create a welcoming environment by getting to know customers, recognizing faces, and remembering names-helping reinforce our relationship-driven service model. * Provide daily direction, coaching, and support to tellers to ensure efficient handling of customer transactions and service needs. * Serve as the first point of contact for teller questions, complex transactions, and operational issues. * Review and verify the work of tellers; assist in resolving cash drawer discrepancies or transaction-related issues. * Participate in training new tellers and reinforcing adherence to policies, procedures, and service standards. * Monitor teller performance and workflow to ensure timely, accurate, and customer-focused service. * Perform all teller responsibilities at an expert level while modeling superior service for the team. * Maintain and monitor branch cash levels within established policies; oversee balancing and maintenance of the vault, ATM, and cash recyclers (if applicable). * Record daily cash balances, verify totals, and ensure dual-control procedures are followed at all times. * Complete daily, monthly, and quarterly operational reports and audits accurately and promptly. * Conduct daily research on accounts and documentation to ensure compliance with all regulations, internal policies, and audit standards. * Deliver exceptional customer service by actively engaging customers, building rapport, and creating memorable experiences. * Resolve difficult or escalated customer situations quickly and professionally. * Assist customers with account opening, maintenance, inquiries, and general banking support. * Identify customer needs and cross-sell or refer financial products and services to the appropriate internal partners. What do you need? * Bank teller or retail banking experience preferred. * Minimum 3 years of customer-facing experience, with prior cash-handling experience strongly preferred. * High School Diploma required. * Demonstrated leadership abilities or experience overseeing team members is a plus. * Outstanding interpersonal skills with a strong desire to deliver exceptional customer service. * Ability to understand and adhere to security, compliance, and dual-control procedures while maintaining strict confidentiality. * Strong attention to detail and ability to multitask in a fast-paced environment. * Effective time-management skills to meet daily operational and service demands. * Ability to recognize customer issues through active listening and escalate when necessary. Technical Skills: * Proficiency in MS Office Suite * Calculator/Adding Machine * Multi-Function Printer * Basic knowledge of core banking systems (preferred) Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $28k-31k yearly est. Auto-Apply 39d ago
  • Collateral & Insurance Manager

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This role is ONSITE Monday through Thursday with Friday remote. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: As the Collateral & Insurance Manager, you'll lead the integrity, compliance, and performance of the bank's collateral and insurance management processes. You'll ensure all pledged assets and insurance documentation meet regulatory, policy, and risk standards while leveraging automation, AI, and data analytics to drive accuracy and efficiency. Partnering with teams across the organization, you'll enhance collateral tracking, insurance compliance, and exception resolution through smarter workflows and technology. You'll champion continuous improvement, implement dashboard solutions, and lead a team that maintains precision, accountability, and audit readiness across the loan lifecycle. Daily Responsibilities & Oversight Direct, coach, and inspire a high-performance team responsible for collateral documentation verification and insurance tracking. Oversee the full lifecycle of collateral and insurance management across loan portfolios, ensuring accuracy, timeliness, and compliance with regulatory, policy, and credit requirements. Serve as the primary point of accountability for audit readiness, leading examinations, responses, and remediation related to collateral and insurance documentation. Partner with teams across the organization to align collateral data, lien perfection, and insurance compliance across all core systems and business lines. Deploy and manage AI, OCR, and automation tools to enhance data integrity, accelerate workflows, and reduce manual processing. Continuously analyze existing procedures to identify and execute efficiency, scalability, and quality improvements. Develop and maintain dynamic dashboards and performance metrics to track collateral coverage, insurance expirations, turnaround times, and exception resolution rates. Collaborate with Compliance, Technology, and Risk to strengthen governance, data transparency, and process automation across the lending ecosystem. Lead and execute special projects such as system enhancements, workflow optimization, and audit-driven corrective actions. Review and approve complex or high-value collateral releases and insurance exceptions, ensuring proper controls and documentation. Provide continuous training, coaching, and performance feedback to promote consistency, accountability, and professional development across the team. Champion a culture of precision, operational excellence, and proactive risk management in all collateral and insurance functions. What Do You Need? Experience: 7-10 years of comprehensive experience in commercial or consumer banking operations, with a strong background in collateral management, insurance compliance, and loan servicing. Proven ability to lead teams, ensure regulatory adherence, and implement technology-driven improvements that enhance accuracy and operational performance. Knowledge: In-depth expertise in loan collateral structures, lien perfection, and insurance requirements across diverse commercial and consumer lending products. Strong command of regulatory frameworks and compliance expectations governed by the OCC, FDIC, and CFPB, with practical experience supporting internal and external audit examinations. Demonstrated success designing and implementing process improvements, automation initiatives, and workflow optimizations to strengthen operational accuracy and efficiency. Skilled in leading, mentoring, and developing teams within high-volume, detail-driven environments that demand precision, accountability, and consistency. Solid understanding of emerging technologies, including AI, machine learning, and OCR solutions, with the ability to apply them to enhance data quality, exception management, and reporting transparency. Soft Skills: Exceptional analytical, leadership, and communication abilities with a proven capacity to drive collaboration and results across multiple business functions. Skilled at building consensus, influencing stakeholders, and fostering alignment between operations, credit, risk, and compliance teams. Demonstrates high integrity, accountability, and professional judgment in decision-making and execution. Maintains meticulous attention to detail while balancing strategic priorities and operational efficiency. Committed to cultivating a culture of precision, transparency, and continuous improvement. Technology Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with the ability to quickly learn and navigate Customers Bank's internal applications and platforms. Experienced in document management systems such as nCino, SharePoint, and vendor-based recording and release applications to ensure secure, timely, and compliant collateral documentation management. Skilled in utilizing core banking systems including FIS (Insight) or comparable loan servicing and collateral tracking platforms to maintain data integrity and operational accuracy. Strong working knowledge of AI and automation technologies, including OCR, ChatGPT, Microsoft CoPilot, and Power BI, to streamline document processing, enhance reporting visibility, and improve workflow efficiency. Adept at leveraging data analytics and automation to identify trends, monitor portfolio health, and support informed decision-making across business units. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $92k-112k yearly est. Auto-Apply 60d+ ago
  • Treasury Operations Specialist

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: As a Treasury Operations Specialist, you will play a crucial role in onboarding new clients and ensuring they have seamless experience with Customers Bank's Treasury services. Your responsibilities will include: Assisting clients in setting up and using services such as Business Online Banking, Cash Management Products including Wires, Remote Deposit Capture, ACH, and Remote Official Check. Continuously improving processes and procedures to enhance the client experience. Collaborating with the Treasury Operations team on various projects to drive innovation and efficiency. Writing and updating procedures to ensure consistency and accuracy in operations. Providing exceptional service to clients, addressing their needs and concerns in a timely and professional manner. What do you need? Banking Experience: At least 5 years of experience in back-office banking operations. Adaptability: The ability to thrive in a fast-paced and constantly changing environment. Growth Mindset: A willingness to learn, grow, and work collaboratively with a team. Positive Attitude: A can-do attitude and the ability to approach challenges with positivity and resilience. Flexibility: The ability to work outside of normal business hours as needed. Technology Skills: Proficiency in Microsoft Office applications such as Excel and Word. Experience with Salesforce is preferred but not required. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $43k-52k yearly est. Auto-Apply 8d ago
  • Banking: Commercial Loan Senior Credit Analyst

    Mid Penn Bancorp Inc. 3.9company rating

    Malvern, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Senior Credit Analyst to join our team in PA or NJ. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Position Overview The Senior Credit Analyst is responsible for analyzing credit data and financial statements of individuals or businesses to determine the degree of risk involved in extending credit. This individual will prepare reports with credit information for use in the credit decision. In addition, the Senior Credit Analyst will accompany Commercial Loan Officers on customer calls to collect information and ask questions that are necessary during the credit analysis process. Senior Credit Analysts will work independently with limited supervision while analyzing the most complex credits and provide leadership and guidance to less experienced Credit Analysts. Essential Duties and Responsibilities Works independently and with minimal supervision to analyze credit data for the most complex credits. Reviews and analyzes data and financial information to evaluate and provide judgment on the short and long-term repayment prospects of the individual or company. Synthesizes the results of the financial review and prepares financial statement spreads and a written financial analysis summarizing the borrower's historical and projected performance, credit strengths and weaknesses, sources of repayment, potential risks to the organization, and overall evaluation of creditworthiness. Applies credit policy to all loan requests and identifies exceptions to policy that would need additional approvals. Researches specific industry issues and economic trends to predict the potential impact to the borrower's performance. Provides recommendations to assist in policy & procedure development or maintenance. Contributes to active portfolio management and makes recommendations based on the receipt and evaluation of new financial information. Accompanies Commercial Loan Officers on customer calls to collect information and ask questions. Continues on-going education to stay abreast of current economic conditions, techniques in credit analysis, risk management, and industry trends. Achieves goals assigned to the Senior Credit Analyst as part of the assigned department's annual operating plan. Helps establish department goals and implements strategies to achieve goals and helps to manage department workflow when needed. Collects information and asks questions that are then used in the credit analysis process. Works closely with Loan Officers and department management on more complex transactions and interacts with customers and their financial officers in gaining in-depth understanding of customer's business and financial position. Contacts accountants, attorneys, and/or borrowers to obtain additional information. Prepares financial documents and reports in an accurate and timely manner. Completes a minimum average of 8 write-ups per month. Completes extensions prior to month end. Actively manages the term loan reviews as assigned. Collaborates with credit team to identify and correct any issues related to the lending function including customer service, internal operations, credit control procedures, etc. Communicates with management and staff personnel in order to integrate goals and activities. Partners with department management to help train and develop less experienced Credit Analysts; provides leadership, acts as a mentor, reviews work for accuracy, and coaches on best practices and advanced credit underwriting skills. Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy. Ensures that all credit analysis activities are conducted in accordance with prescribed departmental procedures and applicable laws or regulations. Estimates the degree of risk involved in extending credit or lending money to firms or individuals. Determines risk rating based on the evaluation of financial information. Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. Prepares or oversees the preparation of key department reports such as, Portfolio Management Reporting, Monthly Stock Collateral Valuation report, Borrowing Base tracking reports, Quarterly Board Reports, and others. Maintains appropriate records and reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Prepares minutes for company meetings. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Regular and predictable attendance is required. Education & Qualifications A B.S. or B.A. degree, preferably in a related field of study; specialized financial analysis training also preferred. A minimum of two (2) to (3) years' related experience normally required. Skill(s) Proficient reading, writing, and grammar skills; proficient interpersonal relations, communicative, and presentation skills; ability to work with mathematical concepts such as ratio and trend analysis and ability to interpret trends in each; ability to read, analyze, and interpret industry information, customer financial statements, and tax returns; ability to define problems, collect data, establish facts, and draw valid conclusions; proficient in use of Microsoft Excel, Microsoft Word, information systems, and Internet research; demonstrated leadership skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills; valid driver's license is required. Equipment/Machines Automobile Telephone PC/Computer keyboard Printer Fax machine Copy machine Calculator Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $73k-96k yearly est. Auto-Apply 60d+ ago
  • Cash Management Officer - Malvern, PA

    Mid Penn Bancorp Inc. 3.9company rating

    Malvern, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Cash Management/Treasury Officer to join our team in Malvern, PA. This individual would support cash management sales in Chester, Delaware, Montgomery, & Bucks Counties. We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Cash Management/Treasury Officer is responsible for contributing to the company's deposit growth through active participation in business development activities and generation of fee income through analysis and negotiation of terms and conditions of cash management products and services. This individual will acquire, expand, and retain customer relationships and is expected to provide a superior level of customer service. Essential Duties and Responsibilities Actively seeks to market and sell cash management products and services to corporate clients and prospects; performs analysis and prepares proposals for cash management services to existing and prospective customers. Achieves fee income targets and deposit dollar targets in accordance with established goals. Participates in community and networking events. Supports the business development efforts of Financial Center Managers and Commercial Loan Officers. Assists in Implementation of strategies to achieve goals assigned to the department. Reviews current products for future adjustments, improvements, expansions, or elimination, depending on market strengths and weaknesses. Assists in cash management product installation, implementation, and maintenance within the company and its branches; Assists in product training for employees. Maintains an awareness of trends and new developments in the field of cash management services; assists in ensuring that other company personnel are aware of cash management activities and products; assists them with unusually complex services and in promoting cash management services. Researches and reports on competitors' products, pricing, and marketing and recommends strategies to gain market share; assists in coordination of pricing of products to ensure profitability and competitiveness; interfaces with Pricing Committee on product pricing to include interest rates and fees. Assists in developing marketing strategies for company products, as well as product marketing plans. Education & Qualifications A B.S. or B.A. degree in Business Administration or related field normally required. A minimum of two (2) to four (4) years' related experience normally required. Regular and predictable attendance is required. Pay Transparency We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $66k-91k yearly est. Auto-Apply 31d ago
  • Asset Recovery Specialist - Harrisburg, PA

    Mid Penn Bancorp 3.9company rating

    Harrisburg, PA job

    A great banking experience starts with a great team! To support our continued growth, Mid Penn Bank is actively seeking an Asset Recovery Specialist to join our team! We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Asset Recovery Specialist is responsible for performing collection and administrative duties that impact the asset recovery function. This individual will be responsible for achieving goals as established in the Asset Recovery Department's annual operating plan. Essential Duties & Responsibilities * Communicates with delinquent borrowers in attempting to obtain late payment, using various means of contact such as telephone, letters, emails, personal face to face meetings; utilizes effective human relations skills and various forms of persuasion to present a positive company image in a typically adverse situation. * Contributes to the soundness of the installment loan portfolio through prompt collection of delinquent accounts. * Utilizes methods of asset recovery under terms of the loan contract, depending on the feasibility and applicability of each case if initial recovery attempts do not secure required payment; extends due dates or refers customers to proper lending personnel for refinancing of delinquent loans; repossesses collateral on secured items if the delinquent situation requires such action. * Reviews company records and transactions to resolve misapplied payments, researching account transactions to ensure that payments are properly credited; evaluates payments (scheduled and unscheduled) being made on delinquent accounts and determines how the payment will be applied, i.e., principal, interest, escrow, and late charges, or if the payment is unacceptable. * Locates customers with whom the company has lost contact; tactfully, resourcefully, and within the Fair Debt Collection Guidelines, tries to probe for information leading to the location of the delinquent customer. Uses company provided data research services to locate customers. * Responds to inquiries relating to his/her particular area, or to requests from other company personnel, customers, etc., within given time frames and within established policy. * Actively seeks and engages in learning and development opportunities to ensure peak performance by completing and/or demonstrating the following: * Partners with manager to complete a written Individualized Development Plan that aligns with achieving current performance expectations and supporting potential career goals. * Applies newly learned knowledge and skills on the job. * Shares information with others that may benefit from his/her expertise. * Seeks coaching and feedback to ensure high performance. * Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts as defined in the department's plan. * Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. * Notifies customer of his/her rights and amount due or any further obligations, if applicable. * Contributes to the company's growth and customer satisfaction by helping customers to resolve problems with their consumer loans. * Analyzes the borrower's financial situation and advises the borrower concerning possible options; recommends adjustment procedures to be followed or appropriate action to be taken. * Receives and reviews daily a computerized listing of all assigned delinquent loans or works daily from an assigned queue in designated software. * Coordinates the collections of past due accounts with Financial Center Managers, Loan Officers and Portfolio Managers. * Achieves goals assigned to the Asset Recovery Officer as part of the assigned department's annual operating plan. * Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, and so forth, within designated software platform. * Establishes and maintains records relating to delinquent loan accounts; updates delinquent account files with relevant documents supporting various legal and collection methods such as a foreclosure. * Proficient using Microsoft office products such as Microsoft Word and Microsoft Excel to create and maintain documentation, memos, and reports for use by management. * Maintains appropriate records and provides assigned reports. Education & Qualifications * A high school diploma or equivalent; specialized resource recovery training preferred. * A minimum of three (3) years' related experience normally required. Skill(s) Proficient reading, writing, and grammar skills; proficient mathematics skills; proficient interpersonal relations and both verbal and written communicative skills; a thorough knowledge of regulations affecting the resource recovery function; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory and speaking skills; valid driver's license is required. Equipment/Machines * Telephone * PC/Computer keyboard * Printer * Calculator * Fax machine * Copy machine Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $49k-64k yearly est. 58d ago
  • Sr. Cloud Network Engineer

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. This role must sit ONSITE in our Malvern, PA office. Must be eligible to work in the U.S. without requiring sponsorship. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What you'll do: We are seeking an experienced and highly motivated Senior Cloud Network Engineer to join our network infrastructure team. This role focuses on the design, implementation, and support of scalable, secure, and high-performance cloud networking solutions-primarily in Microsoft Azure. The ideal candidate will have a strong background in enterprise networking, cloud architecture, and security. Experience using Palo Alto firewalls and Cisco networking equipment is preferred. Design, implement, and maintain cloud network infrastructure in Microsoft Azure, ensuring high availability, performance, and security. Configure and manage Azure Virtual Networks, Network Security Groups, VPNs, ExpressRoute, and Application Gateways. Monitor and optimize network performance using native Azure tools and third-party monitoring platforms. Assist in defining and implementing cloud network architecture best practices, including automation, governance, and disaster recovery. Troubleshoot and resolve complex network-related issues across hybrid environments. Document network topologies, policies, and configurations as part of IT compliance and change management. Provide mentorship and guidance to other network engineers and support teams. Collaborate cross-functionally with Azure Cloud engineers, Active Directory Engineers, Server Administration, and Information Security teams to ensure smooth IT operations. Assist with maintaining compliance with security and regulatory standards (e.g., SOX, HIPAA, PCI, etc.). Participate in IT change management processes. Follow ITIL best practices in service management (incident, problem, and change management). What do you need? 5+ years of experience in network engineering, with at least 3 years in cloud networking (preferably Azure). Deep understanding of Microsoft Azure networking services, including: VNet peering, routing, DNS, NSGs, Azure Firewall, ExpressRoute, Load Balancers, etc. Familiarity with Infrastructure as Code (IaC) tools like Terraform, ARM templates, or Bicep. Proficient in troubleshooting network issues using tools like Wireshark and Azure Network Watcher. Solid understanding of network security principles and practices. Excellent analytical, communication, and documentation skills. Strong interpersonal and communication skills, with the ability to influence and collaborate across departments. Ability to work collaboratively with cross-functional technical teams. Experience with Palo Alto firewalls (especially virtual) and Cisco networking is preferred. Technology Skills: Strong hands-on experience with: Azure networking (including hybrid connectivity solutions) Working knowledge of ITIL frameworks and experience in IT service management environments. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide “reasonable accommodations”, upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $76k-90k yearly est. Auto-Apply 60d+ ago
  • Professional Development Associate - Cash Management

    Mid Penn Bancorp Inc. 3.9company rating

    Harrisburg, PA job

    A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Professional Development Associate to join our Cash Management Team in Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Professional Development Associate will be responsible for performing a variety of duties throughout the Cash Management Department within the framework of a formalized Professional Development Program. This individual will gain hands on experience in several departments and positions. The Professional Development Associate will have opportunities to observe and/or visit various areas of the company to gain a broader understanding of all facets of the bank and the role Cash Management plays within the bank. Essential Duties and Responsibilities Participates in activities and completes tasks to become familiar with Cash Management processes, products, and services relating to both sales and operations. Demonstrates and role models professionalism, ethical behavior, and effective decision making at all times. Develops a thorough understanding of financial products, operational systems, and internal workflows to ensure accurate processing and informed decision-making. May attend seminars, courses, and other financial related educational activities for professional development purposes. Observes and/or performs assigned tasks to become familiar with department processes and procedures. Provides administrative assistance to department manager and others as assigned. Provides accurate and timely support to our internal sales team and our external customers through the complete phase of the relationship from initial sale to existing customer support. Provides accurate and timely support to internal and external partners regarding operational processes, documentation, and account maintenance; ensures information is communicated clearly and efficiently. Coordinates with various business units (such as lending, deposits, electronic banking, and risk management) to resolve operational inquiries and ensure smooth completion of service requests. Proactively identifies opportunities to improve processes, enhance efficiency, and support internal teams through collaboration and problem-solving. Utilizes internal systems and tracking tools to monitor workflow, maintain accurate records, and ensure operational tasks are completed according to policy and deadlines. Responds to inquiries relating to his/her particular area, or to requests from other personnel, customers, etc., within given time frames and within established policy. Ancillary Duties Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Regular and predictable attendance is required. Education & Qualifications A B.S. or B.A. degree, preferably in a related field of study. A minimum of one (1) years' related experience normally required. Ability to work a flexible schedule as required to meet operating needs. Skill(s) Proficient reading, writing, and grammar skills; proficient analytical, critical thinking and mathematics skills; proficient communicative and interpersonal relations skills; working knowledge of assigned function; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 50 lbs. or less; visual , auditory and speaking skills; valid driver's license is required. Pay Transparency We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location. Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $34k-47k yearly est. Auto-Apply 37d ago
  • Banking Lockbox Representative - Harrisburg, PA

    Mid Penn Bancorp Inc. 3.9company rating

    Harrisburg, PA job

    A great experience starts with a great team! Mid Penn Bank is actively seeking a Lockbox Representative in Harrisburg, PA We believe that our ongoing success depends upon a skilled, satisfied and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Lockbox Representative is responsible for performing a variety of duties to support the Company's Lockbox function to include inbound payment processing and outbound check payment generation. This individual will follow policies and procedures, partner with other internal departments, and assist with a variety of operational tasks. This position is 100% on-site in Harrisburg, PA Essential Duties and Responsibilities Implements and maintains the products and services related to Lockbox. Retrieves and prepares all customer mail/payments from designated Post Office(s). Processes all payments into the Company's Lockbox System in accordance with established procedures and customer directions. Reviews all payments, and where appropriate, performs edits and repair activities to permit the payment to be processed. Releases processed payments to customers as required by customized schedules. Develops an understanding of the Lockbox system and any other company systems required to support the lockbox function. Ensures the Lockbox products and services are implemented and working efficiently and effectively. Produces checks for cash management/business customers by use of a check generation program and completes the assigned tasks in a timely and accurate manner. Resolves and/or addresses questions or problems presented by the Company's Lockbox customers. Works closely with Lockbox customers to help define unique processing procedures to meet our client's needs. Assists customers in their daily processes and with any questions or concerns they may have about our Lockbox products or services. Implements new and existing customers into the appropriate Lockbox program and works with Cash Management team to recommend any additional service needs. Provides customer service to our internal sales team and our external customers through the complete phase of the relationship from initial sale to existing customer support. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Trains backup for support while out of office. Prepares reports to help look at a customer's usage of the Lockbox product. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Remains current, researches & understands current and new regulations that may apply to the Lockbox customer base. Adheres to all regulations and ensures HIPPA /HITECH compliance, if applicable. Plays an active role in protecting the organization and its customers against fraud by incorporating risk awareness and prevention into daily responsibilities. Performs tasks, which are supportive in nature to the Cash Management Operations team, but which may be altered or re-designed depending upon individual circumstances. Regular and predictable attendance is required Education & Qualifications A high school diploma or equivalent. A minimum of one (1) year experience in related positions normally required. Experience with cash management services, and/or remote deposit capture is a plus. Skill(s) Proficient reading, writing, grammar, and mathematics skills; Accounting basics knowledge; proficient interpersonal relations and communicative skills; proficient customer service skills; proficient PC skills, including working knowledge of Microsoft Word and Excel; familiar with financial services technology; strong analytical, troubleshooting and problem resolution skills; an understanding of cash management services such as lock box, commercial online banking, remote deposit capture, and a strong understanding of commercial customer needs; must be familiar with current regulations surrounding the above listed services; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less ; visual, auditory and speaking skills; valid driver's license is required. Equipment/Machines Telephone PC/Computer keyboard Printer Calculator Automated envelope opener equipment High speed document scanner equipment Fax machine Copy machine Lockbox System Core Processing System Commercial Online System Remote Deposit Capture System Other core processing modules related to Cash Management Products and Services Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.
    $32k-37k yearly est. Auto-Apply 13d ago
  • Customers Bank 2026 Summer Internship Program

    Customers Bank 4.7company rating

    Customers Bank job in Malvern, PA

    At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Who is Customers Bank? Customers Bank is a high-performing, digital-forward financial institution committed to innovation, collaboration, and community impact. With a culture rooted in entrepreneurship and continuous learning, we invest deeply in developing the next generation of leaders who will shape the future of banking. Our internship program is a cornerstone of our early-career talent strategy, offering students hands-on experience, executive exposure, and the opportunity to solve real business challenges - including our signature AI Capstone Project. We get you further, faster. You're known by name. You're trusted as a builder, advisor, and innovator. We start from a place of possibility. We embrace innovation and challenge convention to create meaningful, lasting impact. We act decisively. We pursue opportunities with urgency and agility, bringing ideas to life quickly and effectively - always with a focus on high-impact outcomes. We own our results. Through effort, resilience, and relentless accountability, we drive measurable success for our clients, communities, and company. We measure what matters. We set high standards, track progress, and hold ourselves accountable to outcomes that truly matter. What you'll do: During this 10-week program, you'll be embedded within a specific business area - such as banking, risk, operations, finance, or technology - working on projects that support real team objectives. You'll also collaborate with fellow interns on an AI-focused capstone project, participate in professional development programming, and engage with leaders across the organization. * Analyze data, support process improvements, and assist with research * Participate in weekly development workshops and executive speaker sessions * Contribute to department assignments aligned to business needs * Work with your intern team to tackle an AI-driven business challenge * Present your final project and insights to senior leadership * Build meaningful relationships across the bank through networking and team activities What do you need? * Rising senior (Class of 2027) pursuing a bachelor's degree * Interest in banking, financial services, business, technology, risk, compliance, analytics, or related areas * Strong communication, collaboration, and problem-solving skills * Curiosity and a willingness to learn in a fast-moving environment * Ability to work full-time for the 10-week summer program * Authorization to work in the U.S. Customers Bank is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also provide "reasonable accommodations", upon request, to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. Diversity Statement: At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers. We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion. We honor the diverse experiences, perspectives, and identities of our team members, and we recognize that it is their passion, creativity, and integrity that drives our success. Step into your future with us! Let's take on tomorrow.
    $44k-56k yearly est. Auto-Apply 38d ago

Learn more about Customers Bank jobs

Jobs from similar companies

Jobs from similar companies you might want to view.

Most common locations at Customers Bank

Zippia gives an in-depth look into the details of Customers Bank, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Customers Bank. The employee data is based on information from people who have self-reported their past or current employments at Customers Bank. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Customers Bank. The data presented on this page does not represent the view of Customers Bank and its employees or that of Zippia.