Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink
Remote or Boston, MA
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:

We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.

What you'll do:

As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.

In this role, you will

* Lead the product discovery process to identify, refine, validate and prioritize these opportunities

* Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals.

* Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.

* Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.

* Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency

* Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.

* Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,

* Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.

* Contribute to the broader success of Tech efforts and Custom Ink leadership teams

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

* Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals

* Discover and prioritize new opportunities by working with Supply Chain and Logistics teams.

* Engage and inspire stakeholders and collaborators to achieve goals

* Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency

* Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.

* Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.

What we're looking for:

As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics.

Additionally, a successful candidate will have:

* At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.

* 5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred.

* Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.

* Preference for experience partnering with operations to improve the customer and team member experience.

* Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.

* Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.

* Strong ability to create a clear, succinct narrative in verbal/visual/written form

* Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.

* Working knowledge of current practices in user-centered design and web technology.

* Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management, Enterprise Systems (Remote Opportunity)

Customink
Remote or Boston, MA
How you'll make a difference:

We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Corporate and Enterprise Systems. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.

What you'll do:

As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.

In this role, you will

* Lead the product discovery process to identify, refine, validate and prioritize these opportunities

* Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals.

* Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.

* Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.

* Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency

* Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.

* Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,

* Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.

* Contribute to the broader success of Tech efforts and Custom Ink leadership teams

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such Finance, HR, and Operations to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

* Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals

* Discover and prioritize new opportunities by working with as Finance, HR, and Operations teams.

* Engage and inspire stakeholders and collaborators to achieve goals

* Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency

* Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.

* Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.

What we're looking for:

As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics.

Additionally, a successful candidate will have:

* At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.

* 5-10 years experience with Corporate and Enterprise Systems including but not limited to Learning Management, Workforce Management, Finance and Accounting, A/R Process Automation and Enterprise Resource Planning (ERP) Platforms

* Strong track record of enterprise system selection, execution and implementation preferred.

* Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.

* Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.

* Preference for experience partnering with sales and operations to improve the customer and team member experience.

* Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.

* Strong ability to create a clear, succinct narrative in verbal/visual/written form

* Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.

* Working knowledge of current practices in user-centered design and web technology.

* Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink LLC
Remote or Austin, TX
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference: We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership. What you'll do: As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business. In this role, you will Lead the product discovery process to identify, refine, validate and prioritize these opportunities Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals. Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics. Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities. Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback. Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality, Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed. Contribute to the broader success of Tech efforts and Custom Ink leadership teams In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company. How you'll be measured: The key measures of success for this position are: Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals Discover and prioritize new opportunities by working with Supply Chain and Logistics teams. Engage and inspire stakeholders and collaborators to achieve goals Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency Strong ability to make tradeoffs on what to build and when based on business acumen and analytics. Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink. What we're looking for: As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics. Additionally, a successful candidate will have: At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams. 5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred. Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization. Preference for experience partnering with operations to improve the customer and team member experience. Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics. Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions. Strong ability to create a clear, succinct narrative in verbal/visual/written form Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment. Working knowledge of current practices in user-centered design and web technology. Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs. In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation. Please submit a letter of interest with your application. CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here. Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink LLC
Remote or Boston, MA
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference: We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership. What you'll do: As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business. In this role, you will Lead the product discovery process to identify, refine, validate and prioritize these opportunities Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals. Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics. Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities. Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback. Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality, Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed. Contribute to the broader success of Tech efforts and Custom Ink leadership teams In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company. How you'll be measured: The key measures of success for this position are: Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals Discover and prioritize new opportunities by working with Supply Chain and Logistics teams. Engage and inspire stakeholders and collaborators to achieve goals Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency Strong ability to make tradeoffs on what to build and when based on business acumen and analytics. Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink. What we're looking for: As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics. Additionally, a successful candidate will have: At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams. 5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred. Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization. Preference for experience partnering with operations to improve the customer and team member experience. Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics. Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions. Strong ability to create a clear, succinct narrative in verbal/visual/written form Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment. Working knowledge of current practices in user-centered design and web technology. Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs. In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation. Please submit a letter of interest with your application. CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here. Read about our commitment to the safety of our team members during COVID-19 here.

Software Engineer- REMOTE Opportunity

Customink LLC
Remote or Fairfax, VA
Our Engineering teams work on both front and back end applications. Whether you're passionate about building tools that enable our business to get the job done or want to empower our customers to realize their creative potential through tools like our design lab - this could be the place for you.
What sets us apart? We win awards. We've won a Google mobile web hack-a-thon, ranked in the top 10 of DC area companies that tech talent wants to work (through Hired's Global Brand Health Report) and our Design team took 2nd place in an Adobe design contest. Custom Ink also has an award winning culture We're involved in the engineering community. We attend, speak at, and host engineering related events, like Code and Coffee, Papers We Love, 757rband RubyLoCo We're dedicated to Innovation. We are passionate about trying new things and we follow through with 10% time and hosting regularly scheduled full-team hack-a-thons. Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members (“Inkers”), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in. How you'll make a difference: You'll be part of our larger technology team and ensure that applications used by our teams and customers alike are modern, powerful, and deliver on our promise of a WOW! experience for both our team and customers. Millions of Custom Ink customers and hundreds of team members interact with our tools and so you're work will ensure those interactions are seamless and intuitive. Whether focused on business or consumer facing applications, you'll directly contribute to the evolution of the tools that keep Custom Ink growing! What you'll do: Our engineering teams work proactively to solve challenges associated with a growing, high-volume, customer-driven ecommerce and retail business. In this role, you'll be a full stack engineer with ownership of critical functionality related to the Custom Ink platform and work collaboratively on continuous innovation to ensure we deliver an optimal Web experience for our customers and intuitive tools for the Inkers that come through for them. This is an ideal position for someone who enjoys the rhythm of agile, test-driven development cycles and the rewards that come with delivering technology that has instant impact on a growing business. Measures of Success: You are a contributor to our culture. You help to evolve our software practices by participating in (or leading) design sessions, brown bag sessions, and team discussions You consistently commit to building high quality software. You strive to commit well designed and maintainable code with low defect rates You complete your assigned tasks in a timely manner. You identify gaps in your requirements and immediately raise concerns along with proposed solutions You will demonstrate ownership of our software and applications by resolving defects (your own or your team's), keep gems/modules/frameworks up to date, and support the team in emergency situations (attacks or outages) What we look for: Work experience in designing, developing, and maintaining public-facing Web applications deployed in the AWS environment Background in Computer Science or Computer Information Systems preferred Full stack engineer - You are comfortable in the browser, the database, and everything in between Deep commitment to test driven development, and examples of how you've incorporated it into recent projects Demonstrated and documented interest in dynamic Web languages, evolving frameworks, AWS/serverless platforms and other progressive technologies that could be applied to improving the Custom Ink Web experience Well qualified candidates would also have experience with the following: Ruby, Rails (or equivalent MVC framework), SQL, JavaScript (React/Redux), Git. Experience with comparable web frameworks will be considered as well. Our stack: AWS, Ruby, Rails, Node, JavaScript, React/Redux,, MySQL, Linux, Git In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving and embracing Innovation. Cover letters are strongly preferred when submitting this application. While cover letters are not required, they are highly valued. CustomInk values individuality, so use your judgment and write to us in your own voice. --------------------------------------------------- We're always watching out for great talent. Please share your info with us and we'd love to keep the conversation going. Follow us on Instagram, LinkedIn, and Twitter (@CustomInkTech)! Please submit a letter of interest with your application. CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.
Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here. Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink
Remote or Fairfax, VA
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:

We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.

What you'll do:

As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.

In this role, you will

* Lead the product discovery process to identify, refine, validate and prioritize these opportunities

* Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals.

* Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.

* Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.

* Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency

* Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.

* Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,

* Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.

* Contribute to the broader success of Tech efforts and Custom Ink leadership teams

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

* Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals

* Discover and prioritize new opportunities by working with Supply Chain and Logistics teams.

* Engage and inspire stakeholders and collaborators to achieve goals

* Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency

* Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.

* Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.

What we're looking for:

As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics.

Additionally, a successful candidate will have:

* At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.

* 5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred.

* Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.

* Preference for experience partnering with operations to improve the customer and team member experience.

* Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.

* Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.

* Strong ability to create a clear, succinct narrative in verbal/visual/written form

* Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.

* Working knowledge of current practices in user-centered design and web technology.

* Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Site Merchandise Manager (Remote Opportunity)

Customink
Remote or Charlotte, NC
Site Merchandise Manager

How you'll make a difference:

As the Site Merchandise Manager, you will lead and manage the site experience as it relates to merchandising, balancing site experience key performance indicators (KPIs) -- most notably conversion -- and customer experience metrics.

This is a highly collaborative role where you will partner closely with Merchandise Development, Design Resources, Technology, and Marketing teams to execute, develop, and enhance processes that enable both new products and existing products to be easily findable, comparable, and inspiring. You will report to the Director of Merchandise Activation.

This opportunity is perfect for a highly motivated, customer-focused, "left and right brain" leader looking to work in a fast-paced, fun, and innovative company.

What you'll do:

* Drive conversion, while balancing revenue per session and experience metrics

* Partner with Technology, Marketing, and Design to leverage site and customer insights to inform forward looking roadmaps, tests, and enhancements

* Lead subcategory and product filter updates / optimizations including ranking and naming conventions / standardization

* Create / update product naming standards driven by competitive analysis and leveraging potential Search Engine Optimization (SEO) implications

* Partner with Marketing on landing page experiences and tests to maximize marketing traffic and conversion, while decreasing exit rate

* Collaborate with Search Engine Optimization (SEO) to drive link equity - and in turn page ranking - across key areas of the Product Catalog

* Oversee the activation of new products

* Leverage customer insights, competitive analysis, and potential SEO implications to inform categorization, filters, naming, and product descriptions

* Partner with Design Resources and Imagery to activate "Halo" products on site

How you'll be measured:

At Custom Ink, we love data and metrics! More than that, we love measuring the impact of our work on the experience and satisfaction of our customers. As a champion for bringing merchandise offering to life through cross-channel campaigns and our eCommerce site experience, measures for this job will include:

* Drive incremental sales through site experience improvements and optimizations

* Maximize the sales impact and experience of traffic driven by marketing by increasing landing page conversion rate

* Ensure findability and consistency of new product adds to drive sales and awareness, decreasing exit rate

What we're looking for:

As a voice of Custom Ink's brand through the most tangible of touch point for our customers, we've got some high expectations:

* Familiarity with Google Analytics

* Customer-focused

* Marketing best practices including positioning and messaging

* Site experience including taxonomy, presentation, and navigation

* Business acumen including opportunity assessments / prioritization and roadmap planning / execution

* Process oriented with the ability to prioritize and drive multi projects concurrently while influencing cross-functionally to achieve enterprise goals

* Leadership including team management, guidance, and development

* Focused on continuous process improvement

* Positive attitude and strong interpersonal skills - both verbal and written

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management, Enterprise Systems (Remote Opportunity)

Customink
Remote or Fairfax, VA
How you'll make a difference:

We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Corporate and Enterprise Systems. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.

What you'll do:

As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.

In this role, you will

* Lead the product discovery process to identify, refine, validate and prioritize these opportunities

* Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals.

* Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.

* Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.

* Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency

* Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.

* Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,

* Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.

* Contribute to the broader success of Tech efforts and Custom Ink leadership teams

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Finance, HR, and Operations to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

* Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals

* Discover and prioritize new opportunities by working with Finance, HR, and Operations teams.

* Engage and inspire stakeholders and collaborators to achieve goals

* Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency

* Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.

* Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.

What we're looking for:

As a Product Management Director, you are passionate about great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics.

Additionally, a successful candidate will have:

* At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.

* 5-10 years experience with Corporate and Enterprise Systems including but not limited to Learning Management, Workforce Management, Finance and Accounting, A/R Process Automation and Enterprise Resource Planning (ERP) Platforms

* Strong track record of enterprise system selection, execution and implementation preferred.

* Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.

* Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.

* Preference for experience partnering with sales and operations to improve the customer and team member experience.

* Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.

* Strong ability to create a clear, succinct narrative in verbal/visual/written form

* Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.

* Working knowledge of current practices in user-centered design and web technology.

* Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Territory Manager

Customink LLC
Atlanta, GA

How you'll make a difference:
Building strong communities by connecting people to a vibrant marketplace for custom apparel and accessories excites you. You know how to relate to people, how to make them feel comfortable, and just how to become the vital connection between local businesses, communities, and customers, and the products and services we offer to help unlock the surprising power of custom gear.

You'll be trusted to:
As a Territory Manager, you'll focus on closing new business and starting day one, you'll receive hands-on professional sales training and learn the core skills needed to be successful long term. Through our training program , you'll learn about customer relationship building, sales process, sales strategy, sales psychology, and more. You'll use the skills developed in this training to make connections, grow partnerships, and scale the businesses we have on our site-both big and small.

Our culture encourages innovation, rewards risk-taking, and celebrates success, and best of all, we believe in helping people grow within the sales organization. We have a dedicated training staff and programs to take you to the next level.

What you'll do:

  • You will actively look for new business opportunities through cold calling and leads to engage, consult, and close local opportunities (currently we're operating virtually until further notice)
  • Become familiar with each customer's needs, including but not limited to: products and/or services, consumer demographics, consumer ratings, points of competitive differentiation, customer economic model, and revenue/profit drivers
  • Use knowledge and strategy to reach merchants' desired outcomes and maximize profit
  • Take ownership of the entire sales and customer service cycle, dealing with budgets, products, and other essential elements
  • Consistently achieve and/or exceed sales targets
  • Collaborate with our Customer Service and Logistics teams and others to identify solutions and achieve a great experience for our customers
  • Drive market growth for both the quality of merchants and revenue

How you'll be measured:
At Custom Ink, we work hard, play hard, and love our customers. We are also data-driven and results-oriented. With that, in this role you'll be measured as follows:

  • Promote new acquisition and grow our customers in your market
  • Incremental sales and contacts (customer touches)
  • Develop and maintain your pipeline and personal book of business
  • Success of customer campaigns, projects, and events
  • Customer satisfaction

What we're looking for:

  • 1 or more years of success in an outside sales field environment
  • Experience selling in-person and over the phone by cold calling multiple types of businesses. Local merchants experience a plus
  • A balance of coach-ability and confidence
  • You are adaptable and adjust quickly; when faced with new challenges or tough conversations, you face them head-on
  • Strong level of self-motivation, competitiveness, and capability to work in a team from a remote capacity
  • You have a desire to learn and develop sales skills within an ever-changing sales organization and are always looking for ways to improve
  • You are committed to a high standard of integrity and work ethic
  • You're an excellent listener and can be assertive, persistent, and persuasive
  • You are curious about people, local businesses, and have the innate ability to inspire passion in others
  • Salesforce or other CRM experience a plus

What you can expect from us:

  • Intensive initial training and ongoing training program
  • Base compensation plus UNCAPPED commissions
  • Low premiums and co-pays for medical and dental with no in-network deductible
  • Paid time off/paid holidays
  • 401k match
  • Laptop, mileage reimbursement, company credit card
  • Fortune Top 100 Place to Work
  • Custom Ink swag and coupon code
  • A focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and Town Halls to stay up-to-date on the business
  • Looking for a discount on a bunch of items ranging from health, home, travel, auto, and more? We offer a Perks at Work program to all Inkers.

In addition, you must share our company values : practicing the Golden Rule , taking Ownership, and driving and embracing Innovation .

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.


Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink
Remote or Boston, MA
Custom Ink, the leader in custom apparel for groups and communities, is all about bringing people together. That's what inspires our innovative online platform, world-class customer support, and award-winning work environment. With 1,600+ team members ("Inkers"), we are passionate about the success and well-being of our team and have earned frequent recognition as a top workplace from such organizations as Fortune Magazine and The Washington Post. Our customers are counting on us to come through for them, and that's important to all Inkers - no matter what role they're in.
How you'll make a difference:

We're looking for an imaginative and pragmatic Product Management Director to help envision new experiences that engage and inspire our team members to do great work for the millions of customers who interact with Custom Ink. In this role, you'll join the Internal Systems team and be responsible for leading product discovery and development, as well as create and drive a compelling vision for our Supply Chain, Fulfillment and Logistics products and services. You will also contribute to and elevate collaboration across the enterprise, play a role in setting strategy, and model the best of servant leadership.

What you'll do:

As a Product Management Director, you will create and drive a compelling vision for our digital products and services, rally the team to deliver value for our internal and external customers, and create a competitive advantage for our business.

In this role, you will

* Lead the product discovery process to identify, refine, validate and prioritize these opportunities

* Balance a portfolio of short-term wins and long-term strategic moves, that help achieve Custom Ink's overall goals.

* Be heavily involved in research activities including market research, usability testing, live on-site experiments, and analysis of site and operational analytics.

* Identify and monitor critical metrics, and draw insights for strategic and tactical decisions about product health and product opportunities.

* Balance appropriate tradeoffs between business goals, user goals, scalability/maintainability, time-to-market, and process efficiency

* Communicate the vision and plan for your roadmap across Custom Ink in a digestible way and soliciting and synthesizing feedback.

* Collaborate using agile development processes, working on a daily basis with UX designers, and software engineers to make strategic and tactical decisions about product functionality,

* Serve as an individual contributor on selected projects by performing tasks like project management, user researcher, or other such work to ensure that all aspects of the development process are covered as needed.

* Contribute to the broader success of Tech efforts and Custom Ink leadership teams

In this role, you will work closely with many other members of the Technology team and other stakeholders across Custom Ink such as Supply Chain and Logistics to achieve cross-functional wins for the company.

How you'll be measured:

The key measures of success for this position are:

* Drive and execute a product vision, strategy, and roadmap to achieve business results and strategic goals

* Discover and prioritize new opportunities by working with Supply Chain and Logistics teams.

* Engage and inspire stakeholders and collaborators to achieve goals

* Successful delivery of experiences that increase conversion rates, order volume, customer satisfaction, team member satisfaction, and operational efficiency

* Strong ability to make tradeoffs on what to build and when based on business acumen and analytics.

* Effective communication and coordination among team members, key stakeholders, direct reports and matrixed team members and partners across Custom Ink.

What we're looking for:

As a Product Management Director, you are passionate for great experiences and empathize with users' goals and challenges, demonstrating good instincts about user behavior and business dynamics.

Additionally, a successful candidate will have:

* At least 7 years of proven success developing and iterating on customer (internal and external) experiences with agile software development teams.

* 5-10 years experience with Supply Chain and Logistics Products and services and/or comparable Operations experience preferred.

* Practical knowledge of product management practices including roadmap development, systems development life cycle, concept validation, requirements definition, and feature prioritization.

* Preference for experience partnering with operations to improve the customer and team member experience.

* Strong track record of data-driven decision-making with an ability to visualize user behavior through metrics.

* Strong ability to process and synthesize information, quickly build domain knowledge, draw logical conclusions, and frame decisions.

* Strong ability to create a clear, succinct narrative in verbal/visual/written form

* Ability to rally the team and stakeholders around a vision, especially within a highly-collaborative and non-hierarchical environment.

* Working knowledge of current practices in user-centered design and web technology.

* Demonstrated ability to develop and understand strategy and to inform and make strategic tradeoffs.

In addition, you must share our company values-practicing the Golden Rule, taking Ownership and driving, and embracing Innovation.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.

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Customink
Remote or Boston, MA

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink LLC
Remote or Boston, MA

Site Merchandise Manager (Remote Opportunity)

Customink
Remote or Charlotte, NC

Sales Representative

Customink LLC
Reno, NV

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink LLC
Remote or Austin, TX

Director, Product Management - Supply Chain and Logistics (Remote Opportunity)

Customink
Remote or Austin, TX

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