Generali Travel jobs - 223 jobs

Embark on a Journey That Makes a Difference. At Generali Global Assistance (GGA), every day is an opportunity to help people explore the world with confidence. We re not just in the business of protection we re in the business of adventure and peace of mind. Whether it s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience. Set Sail on a Career Path to Success. Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including: Diversity, Equity, and Inclusion (DEI) Committee Career pathing and Individual Development Plans Internal training and intern opportunities Women in Business Mentorship Program Employee awards and recognition Education and professional development assistance program Passport to Perks Includes: Generous Employer contribution for health, dental, and vision insurance Paid Maternity and Paternity Leave Scholarship Program for Employee Dependents Company match on 401k Employee Assistance Program (EAP) Company paid short-term and long-term disability insurance Company paid life insurance Voluntary Pet Insurance Voluntary Legal Benefit Discounts on travel insurance Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO) Your Role on the Expedition: The Sr AI Digital Operations Specialist oversees the efficiency and development of Generali's digital assets. As the Sr AI Digital Operations Specialist, this incumbent will be responsible for implementing digitization initiatives, overseeing their implementation, and evaluating their effectiveness. The Senior AI Digital Operations Specialist will focus on both enhancing existing digital assets and identifying and deploying new assets with a strong focus on AI. The role will also be responsible for analyzing market data and interacting with internal and external stakeholders. This role will report directly to the Senior Manager, Digital Operations. Chart Your Course: Lead digital initiatives, including identifying and prioritizing projects and overseeing project execution. Develop and implement solutions to digitize services with a focus on Operations. Work closely with Operations, IT, and third-party technology partners to leverage data and reporting, optimize efficiencies, and drive improvements using technology. Ongoing research of potential use cases for Generative AI technologies (e.g., customer service support...) and implementation at scale, including KPI monitoring, efficiency optimization and impact measurement. Analyze and evaluate tool performance to identify areas for improvement and implement key digital transformation strategies to improve efficiency, productivity, and employee/customer experience. Manage process optimization and automation tools (preferably able to modify workflows, etc. within existing or future tools). Responsible for delivering digital/automation roadmaps by mapping companies needs with available technology, with strong focus on AI. Analyze and evaluate existing business processes and digital solutions to identify areas for automation and improvement. Extract, transform, and load data to facilitate automation processes and generate insights for decision-making. Conduct rigorous testing of automated processes and digital assets to ensure accuracy, reliability, and compliance with quality and security standards. Stay up to date with emerging automation technologies and best practices to continuously enhance our automation capabilities. Frequently benchmark competition and Insurance market automation practices. Stay updated with the latest trends, you will communicate clear and actionable recommendations to stakeholders. Pay Range: 100-130k/yr Your Ticket to Success: Required Qualifications: High School Diploma or Equivalent (GED) required. Bachelor s degree in business management, Information Technology, or related field. 5+ years of digital transformation, project management or operational excellence. Exceptional quantitative and problem-solving skills. Ability to analyze data, overcome data noise, and make data-driven decisions. Experience working with complex projects with high quality deliverables and rollout of new technology solutions. Organized, efficient and a critical thinker who can work on complex projects, break them down logically, and own them from start to finish. A strong communicator that can efficiently convey takeaways and insights to drive improvements. Flexibility to learn, understand, and evaluate new concepts in unfamiliar functional areas and new technologies. Excellent project management skills with proven ability to meet deadlines, comfortable with a fast-paced environment. Preferred Qualifications: Strong experience in Data Analysis, Excel is mandatory, PowerBI/Python. Good understanding and proven experience with Generative AI. Requires IT knowledge, project management and business/operations skills, experience working at the intersection between IT and business departments. Position Coordinates: This is a hybrid role based out of our San Diego, CA office or Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. Time for Take-off: While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. One team. Every destination. Generali Global Assistance is proudly part of the Europ Assistance Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following: CSA: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here. GMMI: the industry standard for global medical cost containment and medical risk management solutions. Learn more here. here. Explore new horizons apply today! Don t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. California Residents - Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: *************************************************************************************************** The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.

The basic function of the Optical Associate, Optician is to attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding associate/doctor satisfaction. Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model Develop professional business relationships with other Associates, Host, and Doctor Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames, including but not limited to the following: Utilizing optical prescription, evaluate prescription in conjunction with customer's visual requirements Recommend specific lenses, lens coatings, and frames to suit customer needs Assist customers in the selection of frames and coordinate frames with optical measurements and prescription Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes Maximize Managed Vision Care relationships and sales opportunities as measured by: Effective plan administration and local service Improvements in average transaction Locally initiated plans Assist with the timely implementation of approved Marketing programs by the execution of marketing programs and initiatives Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys Other duties as assigned by Optical Manager Job Specifications Typically has the following skills or abilities: If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician Ability to sell through use of sales skills and accountability for sales results Experience and results with a retail or customer service establishment Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships Success in store merchandising and attention to detail Minimum of 1-2 years of experience in related field Part Time Shift: 18 - 29 Hours a Week (Saturday shift possible) Optical Experience, preferred Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $23.00 - $34.77 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

With general direction, sell and service products by managing existing accounts and developing new prospects consisting of a large variance of industries. Exercise a broad knowledge of the organization's services, products and marketing techniques to achieve market share growth objectives and operational goals. Formulate and implement strategic business plans specific to the needs of individual large accounts to retain and increase membership and identify new and ancillary product sales opportunities Cultivate and develop strong business relationships with clients and prospective clients' key stakeholders Manage business relationships with brokers, consultants, and other industry partners Educate key stakeholders on industry, pricing, and benefit design trends to inform and assist with business decisions Maintain current working knowledge of existing and new products/services and other general information to ensure accurate information is provided Act as liaison between various departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data Utilize a sales automation system to make inquiries, maintain records, and prepare reports Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Business or related field, or equivalent experience Four plus years of business-to-business sales and/or account management experience in the employee benefits or the Healthcare/Insurance industry, is preferred Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas Resourceful team player who excels at building trusting relationships with customers and colleagues Innovative problem-solver who can generate workable solutions and resolve problems Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects Exceptional listener and communicator who effectively conveys information verbally and in writing Highly motivated self-starter who takes initiative with minimal supervision Excellent written and verbal communication and presentation skills Knowledge of underwriting, products, services, and the healthcare industry Must travel more than 50% of the time Clean DMV record #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,230.38 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission, dependent on the role. For more information regarding VSP Vision benefits, please click here. This position is eligible for a 10K Sign On Bonus!!! Are you a dedicated optometrist searching for a new and exciting opportunity? If you are passionate about eye care and enjoy working with a team of skilled professionals, we have something truly exceptional for you in the stunning region of Southern California. Experience the unmatched beauty of Ojai, California, while unlocking your full potential at this growing practice. Why join us? Topa Topa Optometry, Inc., established in 1987 by husband-and-wife team Bruce Brockman, OD, and Bridget Tsao, OD, is committed to providing exceptional eye care solutions tailored to each patient's health and vision needs. The practice serves a diverse clientele, including families, small-business owners, farmers, and retirees, while emphasizing personalized care and a warm, attentive approach. With a deep understanding of the community's unique needs, the team at Topa Topa specializes in eye disease management, comprehensive eye exams, children's eye care, and LASIK and refractive surgery co-management. Utilizing advanced technologies such as retinal imaging and evidence-based treatments, the skilled team ensures optimal eye health for every patient. With a long-tenured staff and an established patient base, the practice continues to uphold its small-town personality while delivering outstanding service. What you'll do: As the newest full-time optometrist, you will join a dedicated team of seven employees to conduct routine comprehensive exams and provide exceptional patient care. The schedule is Monday through Friday from 8:00 AM to 5:00 PM. The practice offers an excellent benefits package, which includes medical insurance, paid time off, a production bonus, malpractice insurance, a continuing education allowance, and a relocation stipend. Experienced professionals and recent graduates are welcome to apply. Who we're seeking: You're an exceptional Optometrist with an attentive, sincere demeanor and excellent communication skills that foster strong patient relationships. Your commitment to ongoing education and community involvement will be key to thriving in this role. The practice values high-level clinical skills and the ability to provide services that align with its specialties, including primary care, high-end optical sales, family practice, glaucoma management, dry eye treatment, nutraceuticals, and surgical co-management. As a dedicated professional, you will have the opportunity to make a significant impact by delivering outstanding eye care services while staying at the forefront of advancements in the field. New graduates are encouraged to apply! Why you'll love Ojai: Discover the essence of Ojai, where breathtaking landscapes, vibrant activities, and a warm community spirit converge to create an extraordinary place to call home. Embracing a health-conscious lifestyle, this vibrant community is a haven for outdoor enthusiasts, boasting superior hiking and biking trails, serene fishing spots, world-class golf, and tennis-plus art, music, and many cultural activities. Within the city limits lies the renowned Five-Diamond Ojai Valley Inn and Spa, a sanctuary of luxury and relaxation. Education thrives here, too, with a diverse array of public and private schools. Ojai's allure extends beyond its natural beauty, as it is home to esteemed personalities from the film and music industries, who seamlessly blend in as neighbors and patients. Moreover, with over 300 non-profit and service organizations, the Ojai Valley thrives on a strong sense of community, fostering connections and making a positive impact. Special note about this opportunity: This is a career opportunity with a practice owned by VSP Ventures, a VSP Vision Company. While VSP Vision is helping VSP Ventures practices recruit qualified applicants, the hiring decision and acceptance of this position is solely between the hiring practice and the applicant. The above information in this description was provided by the hiring practice. It has been designed to indicate the general nature and level of work performed by an employee in this role. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees hired in this role. Job Specifications Typically has the following skills or abilities: Doctor of Optometry degree, O.D., including Third Party Administrator (TPA) certificate of licensure 1-3 years of clinical practice experience with current knowledge of Optometric technology and practices; new graduates are encouraged to apply Strong verbal and written communication skills Strong management, leadership, and organizational skills Strong business aptitude, self-discipline, and ability to deliver outstanding patient service Ability to exercise discretion and independent judgment in the performance of his/her job duties Working Conditions The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. #LI-ONSITE #LI-VENTURES VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

EMPLOYER: Delta Dental of California TITLE: Applications Analyst Location: 1333 Broadway, Oakland, CA 94612; Must appear in office 2 days per week. WFH permissible 3 days per week. Salary: $174,637 - $179,637/year RESPONSIBILITIES Gather and document requirements, ensuring technology solutions align with business goals. Analyze workflows, identify inefficiencies, and propose process improvements. Act as liaisons between stakeholders, technical teams, and vendors to facilitate clear communication. Data analysis and reporting to provide insights for decision-making. Support change management, user training, and compliance documentation. Design test plans, execute functional and regression tests, and track defects to ensure system reliability. Facilitate User Acceptance Testing (UAT) by coordinating with end users and gathering feedback. Automation and performance testing to help improve system efficiency. Document test cases, results, and defect logs for future reference. Compliance and security testing to ensure adherence to regulations and industry standards. Oversee the implementation, maintenance, and security of IT infrastructure. Monitor system performance, troubleshoot issues, and apply necessary updates. Security and compliance measures are enforced to protect data and prevent cyber threats. Manage vendor relationships, procurement, and contract negotiations. Disaster recovery planning ensures business continuity and data protection. Assess and optimize IT systems to meet business and technical requirements. Evaluate workflows, identify system gaps, and propose improvements. Work with developers and IT teams to design system integrations and ensure seamless data flow. Troubleshooting and root cause analysis help maintain system stability. Documentation and reporting support compliance and future enhancements. Lead the implementation of the Epic Cadence module, collaborating with stakeholders to understand scheduling and appointment management requirements. Configure and customize Epic Cadence workflows to enhance operational efficiency. Oversee the Prelude application, focusing on patient registration, check-in, and eligibility verification. Analyze and optimize Prelude workflows to ensure accurate and streamlined patient information management. Manage the integration and functionality of the Welcome Patient Kiosk module within the Epic ecosystem. Work closely with end-users and patients to enhance the self-service capabilities of the Welcome Patient Kiosk. Provide day-to-day support for Epic Cadence, Resolute, and Welcome Patient Kiosk applications, addressing end-user issues and ensuring system stability. Collaborate with technical teams to troubleshoot and resolve any issues affecting the functionality of these modules. Must appear in office 2 days per week. WFH permissible 3 days per week. QUALIFICATIONS Bachelor's degree or foreign degree equivalent in IT Management, or related field and four (4) years of experience in Business Analysis, System Analysis, Configuration, Development and Testing of Healthcare IT systems related role or job offered. Conducting cross-functional requirements workshops and translating business needs into user stories and acceptance criteria using Jira, Confluence, Microsoft SharePoint. Mapping and analyzing business workflows using Visio or Miro board to identify process inefficiencies and recommend improvements that drive operational outcomes Designing and executing manual and automated test cases using tools like HPALM and Selenium WebDriver, ensuring functional, regression, and performance test coverage. Tracking defects using Jira or similar tools, collaborating with developers for resolution, and validating fixes through retesting to maintain release quality. Extracting and analyzing business data using SQL to support requirements gathering, identifying workflow inefficiencies, and validating the impact of proposed system changes. Developing and running SQL queries across relational databases (e.g., SQL Server, Oracle) to identify trends, generate custom reports, and provide data-driven insights to stakeholders. Translating findings from SQL-based data analysis into process improvement recommendations, contributing to measurable outcomes such as reduced cycle times or improved data quality. Demonstrating knowledge of provider claims lifecycle, including claim submission, adjudication, denial management, and reimbursement processes, enabling effective collaboration with billing, clinical, and IT teams to optimize revenue cycle workflows and ensure compliance with payer requirements Understand basic clinic operations, including patient scheduling, registration, and check-in processes, to support workflow analysis and help identify opportunities for improving patient flow and administrative efficiency. Understanding healthcare front-desk tasks, such as verifying patient information and insurance eligibility, which informs collaboration with clinical and IT teams during system implementations. Understanding healthcare terminology and basic care delivery models, supporting collaboration with providers, staff, and technical teams in designing practical and compliant technology solutions. Understanding member benefits and eligibility and claims processing in claim adjudication system such as MetaVance and its integration with clearing house systems such as Experian, DentalXChange. Working with XML files for integration messaging, including creating, parsing, and validating XML data exchanged between healthcare systems to support interoperability and data consistency. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 20. $174,637 - $179,637 To APPLY: Apply directly at-hcm UI/CandidateExperience/en/sites/CX_1/job/3014/?utm_medium=jobshare&utm_source=External+Job+Share ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here To Apply

Provide administrative support and staffing assistance within the Benefits Department. Primary duties include support of all associate welfare benefit plans, as well as to provide strategic leadership and consulting services to stores, staff, and associates regarding all benefit related questions and escalated inquiries. Works mostly independently to resolve general escalated issues/inquiries related to high-level or complex benefits processes and procedures Accountable for ensuring that benefit services are delivered consistently between Tier 1 support center associates and field associates by assisting HRSC Associates with inbound call overflow during high-volume periods Perform all administrative functions necessary to support benefit programs as assigned Arrange for payment via wires and checks for benefit programs Organize and conduct new hire benefit orientations Partner with the Benefits Management team to evaluate and provide feedback on benefit-related projects Run reports to ensure accuracy in HR systems related to benefit enrollments and PPACA enrollments Job Specifications Typically has the following skills or abilities: Two to four years of experience using extensive knowledge of human resource business practices; or equivalent combination of education and experience that provides the required knowledge, skills, and abilities High level of interpersonal skills to handle sensitive and confidential situations and documentation Proficient in Microsoft Excel and Word Ability to multitask in a high-volume setting Superior customer service orientation and verbal/written communication skills Strong analytical and problem-solving skills Ability to navigate through multiple computer applications, including, but not limited to, HRIS, intranet, online timekeeping, and payroll data applications, and knowledge of various computer software applications Preferred Skills Experience with disability management, including leave of absence administration: FMLA/ADA/State leave laws and Workers' Compensation. #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Provide management of a team that delivers analytics within a business unit, leveraging data as a strategic enabler to generate insights that optimize strategic and operational decisions. Improves the business unit's understanding and use of analytics and improves the efficiency for how analytics are performed. Provide direction to the team on a daily basis Collaborate with leadership to monitor and communicate key performance indicators and to understand the reasons behind the performance. Actively analyze trends to find business opportunities and risks in order to optimize business outcomes. Collaborate with the Enterprise Analytics team to ensure the business analytics team's processes and practices align with Enterprise standards and the Enterprise Analytics Strategy. Guide the appropriate use of analytical concepts and statistical techniques: creation of hypotheses, test/experiment design, data analysis, summarization of findings, and delivery of actionable recommendations for business units Provide end users with accurate, actionable and insightful information Identify opportunities to generate and collect new data to improve insights Leverage experience in data querying to ensure integrity and quality of the team's work Guide the creation of effective data visualizations to tell a story - expose patterns, trends, opportunities and risks Champion effective data governance within the business unit to improve data integrity, quality and understanding Drive transformational change and analytics aptitude among leaders and users within the business unit to empower a more informed and effective business Apply knowledge of data modeling techniques to enable self-service analytics and to balance the scope of the models against response times Engage in planning to meet daily, quarterly, operational goals; plan and execute department level projects Determine and develop best practices in relation to business procedures Assure effective communications are maintained within and beyond the team; where appropriate involve senior level management and employees in plans, and advise on progress towards meeting goals Job Specifications Typically has the following skills or abilities: Bachelor's degree in related field or equivalent experience Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports Excellent leadership and visionary abilities Ensures the appropriate use of descriptive statistical techniques to solve business problems Approaches business challenges with creativity and an understanding of data to design analytical approaches that answer core business questions. Preferably able to understand the use of predictive modeling and machine learning and to identify business problems where those can be applied Regularly exercises discretion and independent judgment in the performance of his/her job duties Working Conditions The working environment is generally favorable lighting and temperature is adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $73,500.00 - $131,250.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Proactively support servicing and account administration for clients, partners, brokers, and consultants as part of supporting customer satisfaction, growth, and retention strategies. Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment. Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners, to understand customer requirements as they relate to products and service offerings Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention Communicate and coordinate client requirements and needs with business partners to ensure accurate information is available to support the client's plan design and ensure client expectations are met Support the implementation and intake requests of new clients to ensure specified implementation time frames are met or exceeded Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements within approved processes/procedures Maintain working knowledge of existing and new products/services and other general information to ensure accurate information is provided to the sales/account management team and clients or brokers Effectively utilize the sales automation system to maintain current client and prospect records and data Identify problematic issues and offer alternative approved solutions. Escalate to the appropriate business partner to drive custom/alternative solutions as needed Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members to support benefit fairs as needed Ensure complete and accurate information is set up in the systems to maintain current client, broker, and prospect records, interfacing with multiple internal & external business partners to coordinate as needed Job Specifications Typically has the following skills and abilities: Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues Ability to quickly learn the company's products and service offerings and internal systems Ability to manage multiple concurrent account implementations and business issues Understanding of business objectives and the business environment Work within an agile environment, demonstrating a proven ability to adapt to change quickly Excellent interpersonal, written, and verbal communication skills Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $17.85 - $28.88 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

There is a fantastic opportunity for an Optometrist at Dr. Tavel Family Eye Care location in Columbus, Indiana! Looking for full-time, part-time, and floaters. There is a $10k Sign-On Bonus for this position! Why you should apply When you join Dr. Tavel Family Eye Care, you're joining an inclusive and family-focused environment that empowers team members to excel by continuously offering training and growth opportunities. As a well-respected, multi-location practice serving Hoosiers throughout the greater Indianapolis area, Dr. Tavel Family Eye Care continues to thrive, and a long-term opportunity is now available for the right Optometrist. If you're looking for an opportunity to grow with a solid private practice where your efforts will directly impact the success of the business, this is the perfect opportunity for you! The practice is offering the following benefits: Guaranteed base salary of $140k + bonuses (most doctors earn closer to $160k after bonuses; top producers exceed $200k annually) Full benefits package- health insurance (and dental), 401k (no match), CE reimbursement program, 3 weeks PTO, 1 CE PTO Day, 6 Paid holidays, 75% of AOA/IOA dues paid, Maternity/Parental leave $10k signing bonus OPTOS on site (free screener for every patient) and we can commit to a visual field and OCT so you can practice full scope If you're willing to see 4 minimum per hour we can commit to a full tech workup as well About Dr. Tavel Family Eye Care With practice roots dating back to the 1940s, Dr. Tavel Family Eye Care's mission is to provide Indiana families and businesses with top quality, affordable eye health services and eye care products while delivering outstanding customer service-And that's a promise from the Doctor. After more than 80 years of serving the local communities, this family-owned business has grown to 23 locations across Indiana. Each practice location offers a range of eye health services, from affordable eye exams to specialty contact lenses and ocular disease management. Dr. Tavel Family Eye Care employs more than 200 professionals, with four to five staff members and one to two doctors at each location. The practice also has strong support teams, including a customer service center, billing, IT, marketing, community outreach, and store operations departments allowing doctors to focus on patient care. To help patients achieve optimal vision, all practices utilize autorefractors, non-contact tonometry, and digital visual acuity charts. Each Optometrist receives an iPad with cloud-based practice management and electronic health records software to enable a seamless process at every point of the patient experience. Locations are well-equipped with advanced technology, including OPTOS, OCT, HVF and Virtual Field, Topography, Telemed, and digital phoropter. All locations carry a wide selection of designer eyewear for adults and children and an expansive variety of contact lens options to fit all lifestyles and vision needs. About the Optometrist Opening Dr. Tavel Family Eye Care is seeking an Optometrist dedicated to a career centered around providing excellent service for every patient and a strong commitment to improving vision in the communities it serves-making a difference in the lives of fellow Hoosiers. In this role, you'll perform comprehensive exams, diagnose and manage ocular disease, and handle eye care emergencies. The practice is looking for a professional with a natural talent for building solid doctor-patient relationships who can seamlessly hand off patients as they transition to the optical team. Proficiency in disease management, including ordering and interpreting appropriate diagnostic testing, is also essential to this role. A candidate experienced in ocular diseases and has a strong interest in pediatric eye care will be an asset to the team. You'll also have the opportunity to support the expansion of contact lens service and the growth of the medical management side of the business. This is an excellent opportunity to expand your skillset, care for a diverse population of patients, and work alongside talented professionals. To be successful in this role, you must demonstrate leadership, excellent patient communication skills, interpersonal skills, and compassion for patient health and safety. In addition, the ideal candidate will be ambitious, responsible, service-oriented, community-involved, and willing to integrate new techniques and innovations that improve patient care and services. Minimum qualifications: Indiana optometric licenses, NPI number Preferred qualifications: Primary care Ocular disease An interest in expanding pediatric offerings Hours: 8 am to 5:30 pm Mon, Tues, Wed, Fri 9:30 am to 7:00 pm Thursdays 8 am to 1:30 pm Saturdays (Ideally all Saturdays but this is negotiable) 5 days per week is full time but open to part time as well Special Notice This is not a career opportunity with VSP Vision or its companies. VSP Vision is helping Premier Program providers recruit qualified applicants for their private practices. The hiring decision and acceptance of this position is solely between the hiring practice and the applicant. The above information in this description was provided by the hiring practice. It has been designed to indicate the general nature and level of work performed by an employee in this role. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees hired in this role. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Are you an aspiring Software Engineering professional looking to gain practical experience in the field of Software Engineering, so you can expand your skillset? The Software Engineering Internship is an incredible opportunity to put your skills to the test and apply your theoretical knowledge in a real-life business environment. At VSP Vision, we're on a mission to help people see every possibility-and we do that through our strategic business pillars that work together to connect nearly 90 million patients and their health data to network doctors in a variety of settings across the globe. As the Software Engineering Intern, you'll have the unique opportunity to partner with Software Engineering experts and support a dynamic team across its primary functions. You'll have the unique opportunity to gain a broad range of experience in the many elements that contribute to the daily operations of a multi-faceted enterprise and develop critical business competencies through various tasks. During this internship, you may assist with the following duties: Collaborate with software engineers, test engineers, business partners, and leaders on coding and debugging Deliver effective technical documentation, automated test scripts, and software components Translate user stories and requirements, develop automated test scripts, and implement test scripts and software components within projects Support technical design, planning, testing, and implementation within the Agile software development process Preferred Skills: Programming skills such as .Net, C#, Angular, and Javascript Experience using databases and computer operating systems Qualities of the ideal candidate: Strong analytical aptitude for problem-solving skills Ability to apply best practices and meet organization standards Ability to work independently, manage time, and organize and complete work based on priority Interested in learning from other professionals and growing their skills Strong written and verbal communication skills Job-Related Requirements: Facilities to work remotely, including private or semi-private workspace Access to high-speed internet Technology will be provided Education Level: 3rd or 4th year college Degree Target: Computer Science, Information Systems, or related coursework Program Dates: June 1st to Aug 7th (You must be able to work the full 10 weeks) #LI-EYEFINITY Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. Salary Ranges: $26.50 - $32.50 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

This job is responsible for performing basic underwriting functions under approved guidelines for small to mid-size businesses. The responsibilities of this position include learning underwriting concepts and the business of Delta Dental to make sound risk and financial decisions on Delta's commercial book of business. RESPONSIBILITIES Performs comprehensive client-specific experience analysis to provide appropriate rates based on risk assessment and evaluation of smaller or less complex cases. Works with fellow underwriting team members through underwriting peer review process. Advises and provides guidance to sales and other internal customers on the underwriting rationale. QUALIFICATIONS 0+ with Bachelor's degree. Candidates with proven related experience may be considered for this position. One year or more of experience in underwriting or a related field. Intermediate communication skills, written and verbal. Intermediate mathematics knowledge. Candidate/ employee must be detail-oriented with analytical and problem solving skills. Knowledge of Current Dental Terminology ("CDT") codes and dental nomenclature is preferred. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 16. $45,400 - $95,000 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: Competitive base and incentive pay 401(k) with robust matching and non-matching contributions Rich medical & pharmacy benefits 100% employer-paid dental and vision benefits Holistic wellbeing program with deep financial incentives Generous paid time off plus 12 paid holidays and your birthday off Culture of growth and learning: career development; tuition reimbursement; recognition program Family support: adoption assistance, fertility treatment, child, elder & pet care assistance Social responsibility and volunteer opportunities Employee discount program Fair Chance Ordinances and Criminal Background Considerations This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A. Important Work Authorization Information Please note, Delta Dental will not sponsor applicants for work visas for this position. #LI-Hybrid ABOUT THE TEAM At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building fair programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all. We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie. Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us! Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands. The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company. Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies. Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time. Proof of eligibility to work in the United States must be provided if selected for hire. *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York If You Are A Current Employee Click Here To Apply

This position is offered in a hybrid work model for candidates located near one of our primary sites in Alpharetta, GA; Oakland, San Francisco, or Rancho Cordova, CA; or Camp Hill, PA. The Director Applications Development overseeing Care Delivery, Revenue Cycle and Patient Experience Applications will lead the strategy, implementation, and ongoing optimization of enterprise applications supporting clinical operations, revenue cycle management (RCM), and patient experience across a growing dental services organization. This leader oversees an enterprise ecosystem centered on Epic-including Epic Wisdom, Resolute, Cadence, Cheers, Hello World and MyChart-seamlessly integrated with 30+ third-party solutions, trading partners, and vendors. The role combines strategic vision, hands-on technical leadership, and strong oversight of implementation and post-go-live operations to deliver a connected, data-driven and patient-centered digital experience for driving Dental-Medical Integration. * Develop and execute a multi-year applications roadmap aligned with clinical, financial, and patient experience strategies. * Lead Epic implementation and Community Connect rollout programs, enabling connectivity across affiliated dental groups and partner organizations. * Oversee implementation, enhancement, and integration of Epic applications (Wisdom, Cadence, Resolute, MyChart) and other applications across multiple dental practices. * Lead full lifecycle management of technology initiatives-from design through go-live and continuous improvement. * Oversee interoperability strategy leveraging FHIR, HL7, EDI X12, API, and secure data exchange protocols to ensure seamless information flow between Epic and third-party platforms. * Partner with clinical, RCM, and IT leaders to develop and deliver strategic roadmaps to improve workflows, automate data exchange, and enhance operational efficiency. * Drive governance and change management processes to maintain stable, compliant, and high-performing applications. * Establish operational KPIs and promote data-driven decision-making within care delivery, revenue operations and patient experience teams. * Manage vendor relationships, contract performance, and ongoing partner integrations supporting billing, claims, and patient communications. * Collaborate with analytics and informatics teams to enable data pipelines, integration with data lakes, and population health reporting. * Lead and mentor a cross-functional applications team responsible for performance, uptime, and workflow optimization across the enterprise. * Develops operating budgets in support of the business units' financial objectives and assumes accountability for the department's performance against budget Qualifications: * Bachelor's degree in Information Systems, Healthcare Administration, or a related field required; Master's degree preferred. * 10+ years of healthcare or dental IT experience, with at least 5 years in a leadership role overseeing enterprise systems. * Proven Epic experience, including successful full lifecycle implementations and Community Connect deployments. * Extensive background in RCM systems, clinical workflows, interoperability design, and patient experience technology. * Demonstrated success managing complex multi-vendor ecosystems integrated with Epic and cloud-based platforms. * Strong working knowledge of healthcare data standards, data governance, and reporting architectures. Core Skills and Competencies: * Experience leading large teams of individuals and team of teams and the ability to manage staff effectively. * Expertise in interoperability and integration technologies: HL7, FHIR, RESTful APIs, EDI X12, SFTP, and clinical data exchange. * Proficiency in data architecture, master data management (MDM), and data quality frameworks. * Experience with integration middleware tools (e.g., Mirth Connect, Rhapsody, Cloverleaf, MuleSoft). * Strong understanding of Microsoft Azure or other public cloud deployment architectures and patterns. * Strong understanding of dental RCM workflows, payer connectivity, and eligibility/claims processing. * Proven leadership in multi-site technology rollouts, change management, and vendor partnership management. * Excellent communication, stakeholder management, and organizational leadership skills. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 25. $140,700 - $305,000

The Director Internal Audit will be responsible for directing and coordinating a comprehensive program of internal auditing within the Dentegra Group enterprise. The position is responsible for ensuring Internal Audit is closely aligned with industry best practices, preparing and implementing a risk-based audit plan, partnering with external auditors, and assessing compliance with Model Audit Rule requirements. The incumbent also provides internal control consulting expertise, and performs special projects and investigations as needed. * Manages and develops Internal Audit staff to achieve department objectives including determining staffing needs, setting goals, interviewing, selecting, coaching, and evaluating the performance of all direct reports. * Ensures staff is trained and works with department and/or enterprise trainer to develop written training materials and procedures. Promotes a constructive work environment to accomplish work and meet customer demands. * Evaluates work/project requests to determine feasibility and appropriate department resourcing. Ensures work and projects are completed within schedules and budgets and takes corrective actions, as needed. * Develops, monitors, and reconciles an annual operating plan and budget. * Establishes departmental goals and objectives that support the corporate mission and goals and ensure individual performance goals support departmental goals. Measures and monitors the status of goal achievement. * Coordinates or facilitates problem-solving meetings among department, division and enterprise-wide staff, as appropriate. Facilitates resolution of escalated problems or issues. * Analyzes and researches advanced financial and operational issues. * Provides overall coordination between Internal Audit and enterprise external auditors * 12+ years of audit experience w/ 3+ years leading direct reports. * Bachelor's degree in Accounting, Finance, or Information Systems. Master's degree is preferred. * Strong knowledge of computer hardware, software, networks, systems and applications. * Comprehensive knowledge of auditing principles and techniques. * Mastery of information systems governance (COBIT, ITIL) and internal control (COSO) principles. * Mastery of accounting (GAAP) and internal control (COSO) principles. * Strong organization, time management and project management skills and multi-tasking abilities. * Strong analytical skills with the ability to formulate and communicate recommendations for improvement. * Experience with Sarbanes Oxley and/or Model Audit Rule compliance. * Outstanding mathematical skills, detail orientation and problem-solving abilities. * Knowledge and application of English grammar including composition, editing and proofreading skills. * Knowledge of health care industry issues is preferred. * Knowledge of Delta Dental products, policies, claims, eligibility and underwriting guidelines. * Ability to travel 1-2x per year to visit East Coast offices. Licenses * Certified Information Systems Auditor (CISA). Pref' * CISSP Certified Information Systems Security Professional. Pref' * Certified Public Accountant (CPA). Pref' * Certified Internal Auditor (CIA). Pref' Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 25. $140,700 - $305,000 Nationally

Owns and executes strategies for generating high quality leads, qualifying prospects, and developing a strong flow of new business opportunities. Responsible for the development of a communication strategy that nurtures and enhances relationships. Provides insight on lead source effectiveness for all pipeline sources. Collaborates with internal teams to ensure alignment of business goals. Research and identify potential optical practices, partners, and/or customers using online tools, internal databases, and other resources Lead Customer Relationship Management (CRM) strategy, sending engaging cold outreach and other communications to attract new prospects Maintain and update the database of prospects and actively manage the pipeline to ensure timely follow-ups and tracking Enhance and optimize CRM processes, including messaging, content, frequency, and target audiences Help collect & organize diligence documents and necessary documentation during the initial diligence process Maintain and manage prospecting activity. Contact and evaluate lead qualification, schedule initial discovery calls. Track appointments as a leading KPI. Ensure all leads meet initial criteria via exploratory conversations, data collection, and evaluation Coordinate with partners for annual prospecting events and attend lead sourcing industry events. Work with internal events teams to provide materials for events Utilize internal teams and personal research needed to populate the prospect pipeline/database Collaborate with internal business partners to address and resolve inquiries as necessary Evaluate prospecting process/procedures, recommend, implement, and manage solutions to improve effectiveness Recommend and manage or participate in the development of transaction support tools based on trends and patterns of inquiries Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Business Administration, Business Management, Operations, or related field or equivalent experience 2+ years' experience in Sales, Sales Support, Marketing, Operations, or related field, preferred Previous experience in identifying and engaging with potential leads or prospects A natural relationship builder with excellent communication and interpersonal skills, the ability to influence and engage with professionals at various levels Able to manage multiple tasks, timelines, and follow-ups without missing details Capable of quickly understanding processes, tools, and nuances of prospect/lead generation Prior experience using CRM software to manage pipelines, track interactions, and generate reporting Strong organization skills to prioritize multiple tasks while working effectively in a very fast-paced and dynamic environment Ability to travel nationally, including some weekends for conferences, prospect dinners, and company events Strong problem-solving, analytical, and critical thinking skills Proven ability to understand business objectives, business environment, and products Experience articulating ideas in presentations and in writing, identifying key findings and recommendations to management and team members Conduct outbound (cold calling) to potential optical offices to promote business relationships (Required) Experience Optometrist marketing (Preferred) #LI-VENTURES Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,328.00 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

As part of the Customer Operations Data Insights and Analytics team within Business Operations, the Senior Data Analyst partners with business leaders, IT teams, and fellow analysts to translate complex data into clear, actionable insights that drive business decisions. 4+ years of relevant experience and a Bachelor's degree (Computer Science preferred). Strong planning, prioritization, and workstream management skills, with the ability to manage multiple concurrent projects with minimal supervision. Advanced SQL and data warehouse skills, including writing complex queries on large datasets. Proficiency in data visualization tools such as Tableau, Power BI, or equivalent. Experience manipulating datasets using programming languages (Python preferred), with familiarity in ETL concepts and tools (preferably Matillion). Proven ability to build strong working relationships across cross-functional teams. Demonstrated experience facilitating discovery sessions with functional stakeholders to clarify requirements and expected outcomes. Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical audiences and present comfortably to all levels of management. A self-starter and problem solver who adapts well in fast-paced, dynamic environments; strong customer service orientation, and ability to break down complex problems into actionable data-driven components. Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 21. $80,500 - $174,300 Business Requirements: Captures and prioritizes business requirements across projects based on impact; defines clear analysis plans and ensures adherence to standard policies and processes when delivering data solutions. Data Analysis: Applies data analysis and visualization techniques to uncover insights, guide strategic decisions, and identify optimization opportunities. Conducts analysis, experimentation, and visualization; responds to ad-hoc business requests to evaluate opportunities and answer key questions. Data Prep: Performs advanced data extraction, manipulation, transformation, and data management to support AI/ML and other business needs. Fully documents and maintains a library of source code and algorithms for future use. Business Data SME: Serves as a subject matter expert on business data; partners with Data COE and Technology teams to improve data quality, definitions, and consistency. Establishes scalable, efficient, and automated processes for analytical data workflows. Communication: Presents insights and recommendations to stakeholders, clearly communicating findings to support data-driven and evidence-based decision-making.

The Senior AI/ML Data Product Owner plays a pivotal role in driving the development, adoption, and governance of AI/ML solutions within the enterprise. This role bridges business strategy, data science, and engineering - owning the roadmap and execution of AI/ML projects that transform data into actionable intelligence. You will ensure that the platform delivers trusted, scalable, and governed AI outcomes while empowering data analysts, data scientists, and business users to collaborate effectively. * Define and own the AI/ML roadmap and project/feature backlog that is aligned with the enterprise AI/ML strategy. * Facilitate ideation, project intake, and own the prioritization of high-value AI/ML use cases, ensuring business alignment and technical feasibility. Agile PI and sprint planning via Jira. * Translate business problems into AI/ML project requirements and user stories, ensuring clarity between business and technical teams. * Collaborate with data scientists, data engineers, analysts, and business leads to guide project execution within AI/ML platforms and workflows. * Ensure clear communication between technical and non-technical stakeholders - translating model metrics and insights into business outcomes. * Partner with Data Governance, ML Ops, and Risk teams to ensure AI/ML projects adhere to enterprise governance standards. * Provide oversight of the end-to-end model lifecycle within AI/ML platforms to ensure timely and successful delivery. * Drive adoption and literacy of AI/ML platforms across analytics and business teams. Develop training and onboarding materials, champion user engagement, and cultivate an AI/ML community of practice. * 4+ years of experience w/Bachelor's degree * Experience in leading Artificial Intelligence and Machine Learning programs and strong Product Ownership experience is required * Comprehensive understanding of enterprise data programs and data governance principles * Strong familiarity with Agile methodologies, processes, and tools (e.g., EPIC creation, sprint planning, backlog refinement) * Knowledge of data analytics frameworks, KPIs, and performance metrics tracking * Expertise in cross-functional team alignment and stakeholder collaboration * Understanding of enterprise-wide communication strategies and tools for project updates and status reporting * Excellent project and time management skills * Superb written and verbal communication skills, including ability to create and deliver presentations to leadership and stakeholders * Skillful at fostering cross-domain partnerships and building consensus among diverse teams * Strong critical thinking and analytical skills * Ability to handle large volumes of data while maintaining accuracy and attention to detail Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 22. $92,500 - $200,400

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentives, bonuses, and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here. Are you a well-rounded, California-licensed Optometrist with excellent clinical skills who enjoys caring for a diverse group of patients? Are you looking for an opportunity to leverage your talents in an innovative environment and collaborate with other talented professionals? If you have a passion for delivering top-notch eye care services and you're looking for a full-time opportunity in the beautiful Sacramento area, this is the perfect place for you. Why join us? EYEcenter Optometric's mission is to provide the most personalized, distinctive eye care experience in California. Founded in 1960 by Dr. Fred Fuerst, this practice has grown to serve the Sacramento Valley and Sierra Nevada Foothills communities. The combination of cutting-edge technologies and a caring team of professionals has fueled this practice's expansion in Northern California, with locations in Citrus Heights, Folsom, Gold River, Rocklin, and Midtown Sacramento. To support ongoing business growth, EYEcenter Optometric is seeking two full-time Optometrists. What you'll do: As a valued member of the EYEcenter Optometric team, you'll practice in a modern, state-of-the-art clinic serving the diverse Sacramento area community, providing comprehensive eye care to patients of all ages and conditions. You'll utilize advanced diagnostic technology, including retinal cameras, OCT, visual fields, and automated refracting systems, while supported by a highly trained team. The position is full-time, with a typical schedule seeing 22 patients per day across four dynamic locations, with hours varying by site: Mondays at ECO Folsom (8:00 AM - 5:00 PM), Tuesdays at ECO Gold River (8:00 AM - 5:00 PM), Wednesdays at ECO Rocklin (10:00 AM - 7:00 PM), Thursdays at ECO Folsom (9:00 AM - 6:00 PM), and Fridays at ECO Gold River (7:00 AM - 4:00 PM). You'll have the opportunity to educate patients about ocular health and recommend vision-enhancing solutions, all while working in a collaborative and innovative environment. Who you are: You're an ambitious and compassionate Optometrist who strives to consistently exceed patient expectations while providing personalized and individualized care to ensure excellent eye health and vision care. You enjoy caring for a diverse patient population, and you're an excellent listener who genuinely cares about patients. You consistently stay up-to-date with industry trends, new products, and lens technologies to ensure patients are aware of the visual solutions that will meet their individual needs. This position is open to both recent graduates and experienced professionals. The practice is also offering competitive benefits, including medical insurance, paid time off, production bonus, malpractice insurance, continuing education allowance, and a relocation stipend. New graduates are encouraged to apply! Why you'll love Sacramento: Located in America's farm-to-fork capital, Sacramento offers local artisanal coffee and craft brews, picturesque neighborhoods, freshwater rivers and lakes, and culturally rich activities and events. One of its greatest advantages is the ideal weather-hot summers with low humidity and cool nights, plus mild winters and subtle weather changes that allow the changing of seasons. Its proximity to some of California's most visited destinations-Lake Tahoe, San Francisco, Napa, Monterey Bay, Santa Cruz, and Yosemite, to name a few-makes it an ideal place to call home. Special note about this opportunity: This is a career opportunity with a practice owned by VSP Ventures, a VSP Global Company. While VSP Global is helping VSP Ventures practices recruit qualified applicants, the hiring decision and acceptance of this position is solely between the hiring practice and the applicant. The above information in this description was provided by the hiring practice. It has been designed to indicate the general nature and level of work performed by an employee in this role. It is not designed to contain, or be interpreted as, a comprehensive inventory of all duties, responsibilities, and qualifications required of employees hired in this role. Job Specifications Typically has the following skills or abilities: Doctor of Optometry degree, O.D. including Third Party Administrator (TPA) certificate of licensure 1-3 years of clinical practice experience with current knowledge of Optometric technology and practices; new graduates are encouraged to apply Strong verbal and written communication skills Strong management, leadership, and organizational skills Strong business aptitude, self-discipline, and ability to deliver outstanding patient service Ability to exercise discretion and independent judgment in the performance of his/her job duties Working Conditions The working environment is generally favorable, lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade. #LI-ONSITE #LI-VENTURES VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

With general direction, sell and service eyewear products by managing existing accounts and developing new prospects consisting of a large variance of industries. Exercise a broad knowledge of the organization's services, products, and marketing techniques to achieve market share growth objectives and operational goals. Develop creative sales strategy to contact prospects to create opportunities to sell products and increase revenue Cultivate and develop strong business relationships with customers and prospective customers Represent eyewear line of business to customer base in all sales-oriented activities Work independently, while leveraging appropriate partners, team, and colleagues to exceed quota targets while achieving balanced product line results Apply innovative ideas, approaches, and all product solutions to customer's business problems by understanding the customers' business and their business requirements Maintain current working knowledge on existing and new products and services and other general information to ensure accurate information is provided Identify and communicate future customer requirements and feedback to the appropriate VSP divisions Act as liaison between various VSP departments and customers to ensure service levels and expectations are met. Collaborate with marketing and product development to address customers' needs and analyze market data. Utilize sales automation system to make inquiries, maintain records and prepare reports. Job Specifications Typically has the following skills or abilities: Bachelor's Degree in Business or related field, or equivalent experience Three plus years of sales experience, with demonstrated account management, servicing, negotiation, and established customer relationships Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation. Demonstrated track record meeting sales/revenue goals with small to medium account responsibility Excellent written and verbal communication and presentation skills Demonstrated track record in developing business to business relationships Highly adaptable, positive, resilient, patient risk-taker who is open to new ideas Resourceful team player who excels at building trusting relationships with customers and colleagues Innovative problem-solver who can generate workable solutions and resolve problems. Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent sales opportunities Exceptional listener and communicator who effectively conveys information verbally and in writing Highly motivated self-starter who takes initiative with minimal supervision Excellent written and verbal communication and presentation skills Must travel more than 50% of the time Clean driving record Ability to achieve and maintain any applicable agent licensing requirements for any state(s) within assigned sales territory The territory assigned to this position is for Santa Clara, Alameda, and Contra Costa counties in CA. Qualified candidates must live in one of these counties Preferred Skills Strong experience in Life & Health Insurance (Medical, Vision, Dental) sales #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $84,025.50 VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws. Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

The Senior Software Engineer will help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOps engineers. The Oracle HCM Cloud Senior Software Engineer provides expertise in the support and maintenance of Oracle HCM Cloud modules. 4+ years of experience along with a Bachelor's degree in Computer Science or equivalent technical field or equivalent work experience - Master's degree is a plus Well versed and should have expertise in Oracle HCM Cloud advanced tools such as OIC, OCI, HCM Extracts, HDL, PBL, BI Publisher, Application Security, Fast Formula, Page Composer, Page Configurator, REST APIs, SOAP, Webservices Experience in product personalization, data integration, data conversion and reports development is required Experience designing and developing highly scalable and secure applications and products Experience with developing and deploying applications on Azure or similar cloud platform Ability to understand business plans and apply that information into the development of an IT business case Expertise in BI Publisher reports development, interface development and troubleshooting, application security roles, workflow approvals is mandatory Anticipates problems, resistance or likely objections and takes action to resolve them Ability to guide, train and mentor associate engineers Proficient in organizational processes as well as capable of assessing and initiating change of such processes Demonstrates an in-depth knowledge and application of competency and can consult as well as lead others in its application Strong communication (written and verbal) and presentation skills Knowledge of agile development methodologies Ability to develop and maintain key vendor relationships with a focus on technology currency and best practices Life-long learner, process improver Base Pay Information The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 22. $92,500 - $200,400 Work closely with the Application Analysts and HR Business teams to gather requirements for reports, interfaces, extensions, integrations Develop functional and technical design and documentation for Oracle Application dependent data conversions, interfaces, custom reporting, and custom applications including use of documented revision control Participate in the design, development and maintenance of conversions, modifications/customizations and interfaces to/from Oracle's suite of business applications Open, manage, and resolve Oracle service requests with Oracle support Drive the resolution & troubleshooting of issues during development and postproduction support Design, document and perform unit testing to validate product functionality Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything Tests and ensures quality of all code that is developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible Participates in code-reviews, provides technical guidance and mentors software engineers Collaborates closely with Engineering Leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management Performs impact assessment of product (hardware, software) upgrades