Customs brokerage agent job description

Purpose of Job
To perform the operational tasks tied to the Company's Customs Brokerage services product. The duties include all tasks related to Customs clearance at the desk level, including Customs entry, clearance follow up with Customs & Border Protection (CBP), and other Partner Government Agencies (PGA), such as Food & Drug Administration (FDA), Federal Communications Commission (FCC), Department of Transportation (DOT), Environmental Protection Agency (EPA), and others as needed.
Summary of Benefits
KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS
Medical Plan including Prescription
Eligible for medical coverage on the 1 st month following one (1) month of employment. CIGNA is the current provider, offering 3 plans.
Dental Plan
Eligible for dental coverage on the 1 st month following one (1) month of employment. CIGNA is the current provider, offering 2 plans.
Vision Care
Eligible for vision coverage on the 1 st month following one (1) month of employment. VSP Vision Care is the current provider, offering 1 plan.
Flexible Spending Account (FSA)
Medical Flexible Spending Account Dependent Care Flexible Spending Account Limited Purpose Flexible Spending Account
Health Savings Account (HSA)
Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)
Life Insurance
Life insurance (1½ times annual salary up to a maximum benefit of $50,000); Supplemental life insurance (at the expense of the employee); Long term disability (LTD) coverage; Accidental death and dismemberment (AD&D) coverage
Paid Time Off (PTO)
PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.
Paid Holidays
Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.
Retirement Plan
401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.
Wellness Day
Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation.
Voluntary Benefits
Hospital Indemnity Insurance Accident Insurance Critical Illness Insurance Commuter Benefits - Parking and Transit
This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.
RESPONSIBILITIES
Essential Duties & Responsibilities
1. Customs clearance processing for local and assigned HUB accounts
2. Follow up on all Customs and PGA clearances
3. Communicate with clients related to entry and delivery instructions; this responsibility involves managing a large volume of e-mails and phone calls
4. Communication with vendors related to delivery or other issues in carrying out services.
5. Dispatch shipments for delivery, monitor progress, obtain Proof of Delivery (POD) and update delivery milestones.
6. Provide notification to Supervisors, Managers, and Corporate Trade Compliance Group (CTCG) as applicable for issues which require escalation such as Customs or PGA holds, CBP or PGA exams, and any written notices received from CBP or a PGA
7. Compliance with all Import Brokerage Standard Operating Procedures (SOP) statements which relate to the desk level work for Import Brokerage as issued and monitored by local Management and CTCG
8. Compliance with all Company Security policies
9. Compliance with all applicable government laws and regulations as pertaining to work performed
BASIC QUALIFICATIONS & REQUIREMENTS
Basic Qualifications & Requirements
List any required educational attainments (degrees, certificates, licenses, etc.): Customs Brokerage License would be a benefit to the company for this position.
List any required skills (computer, machinery, typing, etc.): Computer skills, including Microsoft Office knowledge is required.
List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Must be highly organized, and able to communicate effectively
List any required experience (of what type, for what duration, in what industry, etc.): The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.
PREFERRED QUALIFICATIONS
Preferred Qualificatio ns
List any preferred educational attainments (degrees, certificates, licenses, etc.):

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.):

List any preferred experience (of what type, for what duration, in what industry, etc.): The position requires knowledge of the Harmonized Tariff Schedule (HTS), Customs regulations, and PGA regulations related to FDA, FCC, DOT, EPA, etc. Industry experience is extremely useful in determining success in this position.

CUSTOMS BROKERAGE AGENT

As a Customs Entry Agent, you will ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported products while processing separate entries to Custom Border Patrol (US CUSTOMS). You will also compute tariffs (taxes), and price conversions of merchandise imported from foreign destinations. In addition, you will also be asked to examine various documents including invoices, bills of lading, and shipping statements to obtain release of incoming freight and resolve delays.

Key Accountabilities:

- Participates in planning and directing the flow of traffic to/from foreign destinations

- Effectively classifies dutiable import/export shipments to ensure compliance with all government agency rules and regulations

- Processes all requests for extensions, expiration, cancellation and all government entries

- Communicates with origin and destination locations regarding shipment status and special handling and delivery processes.

- Maintains open line of communication with department of foreign affairs

- May receive and distribute all incoming and outgoing mail and correspondence

* Knowledgeable in U.S. Customs and International trade with a basic understanding of customs valuation, classification, compliance/audit and trade programs.

* In-depth knowledge of all U.S. Customs Compliance Rules and Regulations

* Knowledge of NAFTA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA'S, ACH and all other related trade legislation, rules and regulations.

* Ability to make customers and their needs a primary focus of one's actions; developing and sustaining productive relationships.

* Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.

Position Requirements:

- High School Diploma or Equivalent (Associate degree preferred)

- 1 year experience in transportation or customs preferred

- Proficiency with Microsoft Office (Word, Excel, Outlook), database and web-based applications

- Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice

- Proficiency on a 10 key calculator

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
+ 17,000+ trained professionals

+ 300+ locations worldwide

+ Fortune 500

+ Globally unified systems

Job Description

The ideal candidate for this position must have a positive attitude and be self-motivated while also taking direction from Management. Requires oral/written communication skills and a proven history of providing exceptional customer service at all levels. Our work environment is team oriented and very fast paced, therefore a strong candidate must have excellent organizational and time management skills in addition to a professional attitude that exemplifies the Expeditors culture.

Part time entry level position within our Customs Brokerage team 15-20 hours per week, hours between M-F 8AM-5PM

+ Ensure accurate and timely data entry into our operating system

+ Understand and identify customs documentation

+ Transpose customs declaration information from documents into the customs entry system to allow for the build of a valid customs declaration

+ Verify documents received for Import customs purposes are compliant and correct

+ Provide excellent customer service building and maintaining strong relationships both internally and externally

+ Ensure compliance at all times to regulations

+ Daily execution of workflow and department metrics

+ Associates or Bachelors Degree,

+ Effective interpersonal skills- including proven abilities to listen, comprehend, and to communicate clearly and concisely both verbally and in writing

+ Strong organizational and prioritization skills are critical

+ Proficient computer skills- solid data entry with high accuracy rate, email, internet, Excel, Word, PowerPoint

+ Growth mindset, eager to learn and develop your skills

+ Desire for a career in supply chain/logistics

All your information will be kept confidential according to EEO guidelines.

Expeditors offers excellent benefits

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical, Prescription Drug, Dental and Vision

+ Life and Long Term Disability Insurance

+ 401(k) Retirement Savings Plan (US only)

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program