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Top Customs Brokerage Agent Skills

Below we've compiled a list of the most important skills for a customs brokerage agent. We ranked the top skills based on the percentage of customs brokerage agent resumes they appeared on. For example, 32.7% of customs brokerage agent resumes contained customer service as a skill. Let's find out what skills a customs brokerage agent actually needs in order to be successful in the workplace.

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The six most common skills found on Customs Brokerage Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how Customer Service is used in Customs Brokerage Agent jobs:
  • Detected customer dissatisfaction and delegated effective techniques to provide exceptional customer service.
  • Received numerous commendations from customers regarding excellence in customer service.
  • Managed vendors, carriers, truckers, freight forwarders, internal and external customers to provide exceptional customer service.
  • Maintain ownership of assigned accounts, to improve the level of customer service, while increasing business opportunities.
  • Provide customer services to the Customers and kept them updated at all times.
  • Provide exceptional customer service that includes tracking reports and invoicing of files.
  • Provided customer service and maintained revenues from clients and their contracted vendors.
  • Provided customer service support and clerical work.
  • Provided customer service through clear communication, anticipated problems and troubleshooting, and provided relevant updates.
  • Selected accomplishments: Outstanding track record of first-class customer service resulting in high retention levels.

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2. Data Entry

high Demand

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how Data Entry is used in Customs Brokerage Agent jobs:
  • Performed data entry to clear imported goods, via land and sea, through U.S. Customs.
  • Created scripts in MS Excel/Access to automate and streamline multiple data entry processes EXPORT LEAD AGENT.
  • Trained and supervised junior data entry clerks due to the growth of the account.
  • Added data entry for shipment and port verification.
  • Work with import department to clear freight through U.S. Customs Electronic data entry Organization and filing of documents
  • Performed rapid and accurate data entry to ensure productiveness of company.

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3. Ensure Compliance

high Demand

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how Ensure Compliance is used in Customs Brokerage Agent jobs:
  • Provided up to date expertise to customers in order to ensure compliance between customers and government agencies.
  • Monitor all processes and ensure compliance to all Federal regulations and custom duties.
  • Tracked import and export procedures to ensure compliance with regulatory and legal requirements, including controlled items that involve additional licenses.
  • Provided accurate classifications to internal business units and outside service providers to ensure compliance with Customs regulations and other trade requirements.
  • Determine admissibility of merchandise, review entry packages to ensure compliance with legal, regulatory and administrative requirements.
  • Monitor product import or export processes to ensure compliance with regulatory or legal requirements.

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4. Federal Agencies

high Demand

Federal agencies are specialized departments of government set up by the government to perform specific duties. They can have responsibilities such as management of resources, overlooking of financial position of industries, national security issues, and so on.

Here's how Federal Agencies is used in Customs Brokerage Agent jobs:
  • Maintained knowledge of trade agreements and rules and regulations to ensure timely delivery of shipments and compliance through government agencies.
  • Input required for various Federal agencies.
  • Assisted with the clearance of international goods through all required government agencies by providing all necessary documentation.
  • Notified other government agencies responsible for particular import inspection when apparent import violations concerned other agencies regulations.
  • Provided government agencies with all information necessary to ensure timely release of entries.
  • Collaborated with customs and other government agencies to resolve discrepancies.

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5. Customs Clearance

high Demand

Here's how Customs Clearance is used in Customs Brokerage Agent jobs:
  • Released cargo to other forwarding companies and our private customers, organize and oversee customs clearance and documentation.
  • Handled export/customs clearance; coordinate invoicing, provide THC-costs/storage costs and on-carriage costs to customers.
  • Work with clients in clearing their shipments entering the US for US Customs clearance.
  • Obtain all vessel documents for U.S. Customs clearance.
  • Negotiated U.S. Customs clearance of this product.
  • Prepared appropriate U.S. Customs and transportation documents for final customs clearance.

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6. Entry Processing

high Demand

Here's how Entry Processing is used in Customs Brokerage Agent jobs:
  • Performed Import clearance, entry processing of 7512 and 7510 custom forms, and ABI filing through customs.
  • Coordinated release and entry processing for air and ocean import shipments into the U.S.
  • Compile and prepare commercial regulatory document(s) for entry processing.
  • Identify and complete transaction tasks that require special handling or expediting to produce compliant customs entry processing.

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7. Accurate Information

high Demand

Accurate information or accuracy refers to how much genuineness lies in a piece of information or fact. If a piece of information is said to hold accuracy then it means that it is free from any sort of errors, is relevant to the subject, contains all the crucial bits, and has been put together by a trustworthy source.

Here's how Accurate Information is used in Customs Brokerage Agent jobs:
  • Maintain and develop a positive relationship with truckers/forwarders through pro-active communication to provide timely and accurate information.

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8. US Customs

average Demand

The US Customs and Border Protection is the United State's most prominent law enforcement agency in charge of border control, security, travel, and trade. It is responsible for enforcing government regulations on border-related activities. Their jobs include enforcing laws on traveling overseas, luggage inspection, import/export monitoring, and border patrol. The agency is based in Washington DC and comprises over 4000 federals officers maintaining peace throughout the states.

Here's how US Customs is used in Customs Brokerage Agent jobs:
  • Tracked and filed air customs entries to US customs by monitoring customs releases and resolving customs related issues.
  • Secured releases of imported goods and arranging delivery to client facilities according to US Customs regulations.
  • Dispatched shipments for delivery to the final destination once freight has been cleared through US Customs.
  • Monitored EDI/ABI transmissions from customers, US Customs, and service providers for accuracy and reporting.
  • Prepared required documentation, classification, and submission to US Customs and Border Protection.
  • Gained knowledge of US Customs regulations, logistics, and supply chain management.
  • Entered correct tariff information into the ABI system to insure US Customs.
  • Communicate with US Customs officials and other government agencies.
  • Prepared and files import entries to US customs.

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9. Customs Regulations

average Demand

Here's how Customs Regulations is used in Customs Brokerage Agent jobs:
  • Prepare and process import documentation according to customs regulations, laws, or procedures.
  • Work with my team to ensure all documents are cleared in a timely manner and in compliance with Customs regulations.
  • Provided expertise in documentation preparation and acquainted customers with legal requirements and U.S. Customs regulations
  • Facilitated Customs discharge of imported shipments in accordance with U.S. Customs regulations.
  • Evaluated all documentation and ensured compliance with U.S. Customs regulations.
  • Developed, implemented and maintained import procedures to ensure US Customs regulations and other government agency requirements were met.

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10. Customs Entries

average Demand

Here's how Customs Entries is used in Customs Brokerage Agent jobs:
  • Prioritized, managed, and transmitted customs entries in the CargoWise system.
  • Filed customs entries for air/ocean imports and northbound border shipments.
  • Process customs entries/ handle post entry issues / drawback filing / binding ruling/hand carries .
  • Reason for Leaving (For better employment opportunity) Supervisor/Team Leader 5 to 10 personnel Process Customs Entries, i.e.
  • Lodged customs entries and original documentation electronically.
  • Entered all received air shipments, and material codes into SAP and recorded all customs entries via AS400 and SAP.

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11. Shipment Status

average Demand

Here's how Shipment Status is used in Customs Brokerage Agent jobs:
  • Communicate with origin and destination locations regarding shipment status and special handling and delivery process.
  • Advise customers with information on shipment status and any irregularities.
  • Communicate shipment status to customers via fax, phone, or email.
  • Provided timely communication to personnel of shipment status.
  • Monitored origin and destination locations with regard to shipment status, special handling and delivery processes.
  • Conferred with origin and destination stations regarding shipment status and special handling and delivery processes.

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12. FDA

average Demand

The Food and Drug Administration (FDA) is a division of the US Department of Health and Human Services that regulates the production and sale of food, pharmaceutical products, medical equipment, and other consumer goods, as well as veterinary medicine. The FDA is now in charge of overseeing the manufacture of products like vaccines, allergy treatments, and beauty products.

Here's how FDA is used in Customs Brokerage Agent jobs:
  • Classified merchandise accordingly to U.S. Customs guidelines for importation (FDA, OGA, HTS, & ABI).
  • Handle Prior Notice shipments for FDA shipments that can be consumed.
  • Complied and provided all required information for FDA entries.
  • Deal with government agencies such as the FDA.
  • Use FDA training to ensure correct procedures are taken when entries are entering World Trade before arrival into IAH.
  • Filed FCC, FDA, ADD/CVD, & ITAR Experience importing aircraft parts

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13. CBP

average Demand

Customs and Border Protection (CBP) is a law enforcement organization that is responsible for the regulation of all shipped goods to the United States. The CBP enables lawful trade by collecting necessary import duties and scrutinizing cargo when needed. The criminal fraud statute offers sanctions to those who submit false information to customs officers, in addition to the civil penalties.

Here's how CBP is used in Customs Brokerage Agent jobs:
  • Maintained correspondence with CBP Officers with shipments that were flagged for Manifest/Intensive exam holds.
  • Submitted post entry amendments to CBP as needed.
  • Interpreted regulations and provided divisional guidance for risk analysis with CBP.
  • Worked with customers and transport companies on a daily basis answering questions related to CBP entry processing and crossing procedures.
  • Complete knowledge of all documentation & procedure required for CBP clearance (air & ocean imports).
  • Designed a compliant in-house brokerage (self-filing) program, resulting in compliments from CBP Officers.

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14. Brokerage

average Demand

Here's how Brokerage is used in Customs Brokerage Agent jobs:
  • Prepared import brokerage documentation in accordance to Customs and Border Patrol rules and regulations e.g.
  • Provided customs brokerage knowledge to the best of my ability so that the entry is correct and accurate.
  • Performed operational brokerage functions of clearing and dispatching shipments and supervised six agents on these teams.
  • Analyzed client documentation and processes to communicate supply chain pain points to client and brokerage team.
  • Served as the main brokerage contact for my oil and gas import clients.
  • Assisted and provided back up for other members of the brokerage department
  • Worked directly on the Customs Brokerage team for all contract orders.
  • Use Brokerage workflow process monitor to manage daily responsibilities.
  • Moved to brokerage department Clearing cargo, RLF, billing, delivery moves, etc
  • Coordinate import brokerage functions for The Gap (No.

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15. DHL

average Demand

Here's how DHL is used in Customs Brokerage Agent jobs:
  • Synchronized shipments with DHL employees throughout the world for faster resolution.
  • Used different DHL site based computer systems.

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16. Usda

low Demand

The United States Department of Agriculture (USDA) is a branch of the United States government that is responsible for the oversight of farming and agriculture in the country. They also provide home loans for development in rural areas to low/no income families and first-time homebuyers.

Here's how Usda is used in Customs Brokerage Agent jobs:
  • Forward necessary reports to USDA & required terminals, for quality handling of containers.
  • Prepared legal import documents for customs, bill of lading, USDA consumption.
  • Fish and Wildlife, USDA, customers and airlines.
  • Schedule and attend inspections with USDA, Fish & Wildlife, etc.
  • Handled all FDA/ USDA entries.
  • Prepred proper documents and filed with FSA and USDA.

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Online Courses For Customs Brokerage Agents

One of the best ways to acquire the skills needed to be a customs brokerage agent is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since customs brokerage agents benefit from having skills like customer service, data entry, and ensure compliance, we found courses that will help you improve these skills.

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Customer Service Mastery: Delight Every Customer
udemy
4.6
(9,025)

Master Customer Service using this practical customer care course...

Customer How to Build a Customer Service Strategy
udemy
4.4
(2,933)

For you and your team to be successful in providing great customer service, start by putting your customer first...

Customer Service
udemy
4.5
(3,923)

How to Approach New Customers and Maintain Existing Ones...

Customer How to Understand Customer Needs
udemy
4.4
(8,836)

Be guided on understanding the modern customer and how their needs have changed over time...

Brilliant Customer Service: How to Impress your Customers!
udemy
4.5
(8,379)

Enhance your customer support and truly differentiate yourself from your competition!...

Customer Service: Keep 'em coming back!
udemy
4.6
(1,562)

How to give the best customer service in your industry and keep those customers raving about your business...

[2021] Customer Service 2.0: Learn Digital Customer Service
udemy
4.5
(1,428)

Used by Chase, Intel, & more! Learn soft skills, social media customer service, diagnosing user problems, & more...

Fundamentals of Logistics, Supply Chain & Customer Service
udemy
4.4
(656)

3 Courses in 1. Learn Logistics, Supply Chain and Customer Service...

Customer Service English Essentials
udemy
4.6
(2,977)

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone...

Retail Customer Service Skills Training
ed2go

Retail Customer Service Skills Training...

Customer Service: How to sell more without advertising
udemy
4.5
(737)

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising...

Food and Customer Service Skills Training
ed2go

Food and Customer Service Skills Training...

Customer How to Build Customer Loyalty
udemy
4.5
(1,319)

Understand which loyalty strategies work and how in your business. Relationships and loyalty play a big role...

Customer Analytics
coursera

Data about our browsing and buying patterns are everywhere. From credit card transactions and online shopping carts, to customer loyalty programs and user-generated ratings/reviews, there is a staggering amount of data that can be used to describe our past buying behaviors, predict future ones, and prescribe new ways to influence future purchasing decisions. In this course, four of Wharton's top marketing professors will provide an overview of key areas of customer analytics: descriptive analyti...

Customer Relationship Management
edX (Global)

Customer Relationship Management, also known as CRM, helps businesses successfully implement strategies, practices and technolgies aimed at winning and retaining customers profitably. The objective of this business and management course is to equip you with a sound foundation of CRM concepts and best practices so you can implement CRM practices successfully for long-term profitability. Businesses aim to win and keep customers. Their competitors also seek to do the same. Even the most successful...

Customer Success Manager: Fundamentals to your CSM career
udemy
4.5
(2,517)

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise...

Branding and Customer Experience
coursera

Whether students come from a Branding or a Customer Experience background or perspective, this course will explore the synergies between and the intersection of the two sets of activities. While there are different approaches to defining a branding strategy, a branding project's implementation impacts many departments and their customer-facing activities. In this sense, it's essential to understand branding efforts in the context of Customer Experience. In this course, we will use a framework -...

Managing Customer Relationships in the Digital Environment
edX (Global)

Turn your digital marketing data insights into customer insights and selection techniques through the application of customer lifetime value concepts. You will learn from marketing science experts who will leverage the latest in research and proven application of customer engagement tools and strategies. Explore how to create customer value and evaluate marketing actions, identify and select customers and turn loyalty programs into long term solutions. You will also analyze customer churn and...

High School Diploma with Retail Customer Service Skills Training
ed2go

High School Diploma with Retail Customer Service Skills Training...

Customer-Centric Innovation
edX (Global)

Addressing the needs of your customers is the core factor of managing innovation successfully. Exactly this is the task of the first stages of an innovation project. In this course, you will learn about key concepts and methods of generating customer-centric business ideas and innovative concepts. Often, the first stages of an innovation project are called "fuzzy", as they are considered to be less structured and less predictable. After this course, you will get a different perspective: You...

20 Most Common Skill For A Customs Brokerage Agent

Customer Service32.7%
Data Entry22.9%
Ensure Compliance17.5%
Federal Agencies4.9%
Customs Clearance4.9%
Entry Processing2.6%
Accurate Information2.4%
US Customs2.1%

Typical Skill-Sets Required For A Customs Brokerage Agent

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Customer Service
Customer Service
32.7%
32.7%
2
2
Data Entry
Data Entry
22.9%
22.9%
3
3
Ensure Compliance
Ensure Compliance
17.5%
17.5%
4
4
Federal Agencies
Federal Agencies
4.9%
4.9%
5
5
Customs Clearance
Customs Clearance
4.9%
4.9%
6
6
Entry Processing
Entry Processing
2.6%
2.6%
7
7
Accurate Information
Accurate Information
2.4%
2.4%
8
8
US Customs
US Customs
2.1%
2.1%
9
9
Customs Regulations
Customs Regulations
2%
2%
10
10
Customs Entries
Customs Entries
1.2%
1.2%
11
11
Shipment Status
Shipment Status
1.1%
1.1%
12
12
FDA
FDA
0.8%
0.8%
13
13
CBP
CBP
0.6%
0.6%
14
14
Brokerage
Brokerage
0.6%
0.6%
15
15
DHL
DHL
0.6%
0.6%
16
16
Usda
Usda
0.4%
0.4%
17
17
ABI
ABI
0.4%
0.4%
18
18
HTS
HTS
0.3%
0.3%
19
19
Tariff Codes
Tariff Codes
0.3%
0.3%
20
20
Customs Release
Customs Release
0.3%
0.3%
21
21
ACH
ACH
0.3%
0.3%
22
22
EDI
EDI
0.3%
0.3%
23
23
Foreign Regulations
Foreign Regulations
0.2%
0.2%
24
24
OGA
OGA
0.2%
0.2%
25
25
Freight Release
Freight Release
0.2%
0.2%
26
26
AMS
AMS
0.1%
0.1%

26,106 Customs Brokerage Agent Jobs

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