Call Center Representative
Contract: 6-12 months (with potential extension)
Pay: $19.16/hour
About the Opportunity:
Start your career with an exciting role in client support! Begin with remote training for 4-5 weeks to get up to speed from the comfort of your home. Once training is complete, transition to full-time in-office work, gaining hands-on experience and building strong connections with your team. After six months, enjoy a hybrid schedule with 3 in-office days and 2 remote days, giving you flexibility and balance.
What You'll Do:
Provide top-notch support to clients via incoming calls, resolving inquiries quickly and accurately.
Assist clients with Cash Management solutions, online account access, mobile app guidance, and general financial questions.
Deliver exceptional service while meeting key performance goals in a fast-paced, collaborative environment.
Adapt to changes, manage multiple priorities, and thrive as part of a high-performing team.
Why Join Us:
Gain hands-on experience in financial services and client support.
Collaborate with a supportive, team-oriented environment.
Enjoy a flexible schedule after your initial training period.
Ready to Start?
Take the next step in your career-apply today and become a valued member of our team!
$19.2 hourly 4d ago
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Customer Service Representative - Ottawa - Ottawa, OH
Wesbanco Bank Inc. 4.3
Ottawa, OH
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer Service Representative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financial service transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
$30k-34k yearly est. 5d ago
Customer Service Representative 1
Munich Re 4.9
Amelia, OH
American Modern Insurance Group, Inc., a Munich Re company, is a widely recognized specialty insurance leader that delivers products and services for residential property - such as manufactured homes and specialty dwellings - and the recreational market, including boats, personal watercraft, classic cars, and more. We provide specialty product solutions that cover what the competition often can't. We write admitted products in all 50 states and have a premium volume of $2.2 billion.
Headquartered in Amelia, Ohio, and with associates located across the United States, we are part of Munich Re's Global Specialty Insurance division. Our employees receive boundless opportunity to grow their careers and make a difference every day - all in a flexible environment that helps them succeed both at work and at home.
Purpose:
The Customer Service Representative provides quality customer service to policyholders, agents, and lienholders by providing answers to customers inquiries and quotes. Focuses on an excellent experience for customers by displaying a knowledgeable, helpful, and positive attitude.
Roles & Responsibilities:
Answer incoming contacts volume for our policy holders, agents, lenders, and strategic accounts for all lines of business.
Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc.
Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products.
Use multiple computer applications; scheduling system, policy management systems, and various tools to assist.
Ensure positive interdepartmental relationships while supporting department initiatives and goals.
Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need.
Ensure a distraction-free and professional work environment.
Deliver a personalized customer experience by addressing the specific needs of each caller and developing a thoughtful solution.
Required Qualifications:
Proficient understanding of the company products.
Flexible with skillsets, consisting of but not limited to; Onboarding, Partner Assistance, Click to Chat, and Processing based on training and business need.
Knowledgeable in multiple product lines with the ability to process a variety of transactions.
Ability to multi-task and work independently in a fast-paced environment with a high volume.
Ability to operate in a fast-paced, ever-changing environment while supporting key corporate initiatives
Flexibility with assisting policyholders, agents, and lenders in a multiple channel environment.
Demonstrates a willingness to do things differently and with an open mind.
Proficient in Microsoft Office and computer applications for servicing/quoting all products.
Proficient in utilizing knowledge management tools and resources.
Flexible and versatile in workflow to manage different incoming lines through various platform.
Installation and usage of required equipment, including hardwiring into a router via ethernet cord.
Can meet required internet speeds based on department requirements.
Competencies: customer focus, ensures accountability, nimble learning, interpersonal savvy, situational adaptability, time management
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
Two options for your health insurance plan (PPO or High Deductible)
Prescription drug coverage (included in your health insurance plan)
Vision and dental insurance plans
Short and Long Term Disability coverage
Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
In addition to the above insurance offerings, our employees also enjoy:
A robust 401k plan with up to a 5% employer match
A retirement savings plan that is 100% company funded
Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
Eligibility to receive a yearly bonus as a Munich Re employee
A variety of health and wellness programs provided at no cost
A hybrid environment that gives you a choice in where and how you get work done
A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
An on-site complimentary workout facility as well as walking trails on campus grounds
On-site wellness center complete with nurse practitioner
Financial assistance for adoptions and infertility treatment
Paid time off for eligible family care needs
Tuition assistance and educational achievement bonuses
Free parking
A corporate matching gifts program that further enhances your charitable donation
Paid time off to volunteer in your community
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Apply Now Save job
$29k-36k yearly est. 3d ago
ENTRY LEVEL Customer Consultant
Hal Solutions LLC
Cincinnati, OH
Job DescriptionBenefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Free uniforms
Opportunity for advancement
Training & development
Hal Solutions
is actively hiring a Customer Consultant to join our sales team! We are looking for candidates who are enthusiastic, driven and looking for a career not just a job!
This is a full-time, entry-level position focused on expanding product outreach across the greater Cincinnati area. You'll be part of a collaborative, in-person team environment surrounded by driven, like-minded professionals.
Experience:
Our training program is customized to your needs and includes ongoing mentorship to support your success.
At least 18 years old
Customer service or sales experience is preferred but not required
Responsibilities:
Identify and generate new sales opportunities
Deliver outstanding customer service
Build strong customer relationships with a solution-oriented mindset
Support merchandising and daily operational tasks
Drive customer acquisition and enhance existing customer accounts
Strong communication skills, both written and verbal
Knowledge, Skills, and Abilities:
Ability to work in a team and independently
Demonstrate dependability and uphold strong ethical standards
Maintain compliance with performance standards and sales expectations
Ability to multi-task and work in a fast-paced environment
Benefits:
Exciting opportunities for career growth
Earn bonuses for your hard work
Enjoy a flexible schedule that fits your life
Jumpstart your journey with paid training
Weekly pay
$65k-108k yearly est. 2d ago
Legal Customer Success Consultant
Lexis Nexis 4.4
Dayton, OH
**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered.
Are you interested in an alternative legal career that combines legal expertise, training and sales?
Do you enjoy providing education and support to legal professionals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.
Responsibilities
Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
Reaching out to customers via phone and email to uncover training and product needs
Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
Collaborating with internal partners to drive preference and develop strategic account plans
Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
Identifying and sharing upsell leads and opportunities with sales partners
Requirements
Have a Juris Doctor, or comparable experience in a paralegal role
Display excellent verbal and written communication skills
Possess comfortability with delivering presentations and trainings in a virtual environment
Demonstrate excellent proven sales and/or training experience
Have legal research experience or expertise using LexisNexis tools
Be able to effectively partner and collaborate across teams with different functions
Have the ability to build solid relationships internally and externally
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may apply in some locations to better reflect local market rates. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
$47.9k-79.9k yearly Auto-Apply 34d ago
Legal Customer Success Consultant
RELX Inc. 4.1
Dayton, OH
**This is a hybrid role to our Miamisburg, Ohio office. Mandatory in-office days are Wednesday's and Thursday's. Only local candidates will be considered. Are you interested in an alternative legal career that combines legal expertise, training and sales?
Do you enjoy providing education and support to legal professionals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (********************** , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
As a Legal Training Consultant in our Small Law market, you will become an expert on the use of LexisNexis products and the value they provide legal professionals. The Legal Training Consultant is responsible for providing education and support, building preference, and driving usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory. You will build solid relationships within accounts, understand customer needs, provide high-quality consultation and lead generation. This role involves assisting legal professionals with use of LexisNexis research tools, providing legal research assistance, and partnering with sales to grow revenue for the Business.
Responsibilities
+ Providing consultative services to legal customers and prospects through proactive outreach to ensure maximized use and understanding of LexisNexis products
+ Communicating credibly with customers to understand their challenges and provide guidance, education and consultation to help improvement
+ Reaching out to customers via phone and email to uncover training and product needs
+ Delivering specialized customer presentations and trainings, communicating our value propositions, and highlighting competitor differentiators to retain and drive revenue
+ Collaborating with internal partners to drive preference and develop strategic account plans
+ Partnering with sales to provide product demonstrations for prospective and current customers to grow revenue for the business
+ Identifying and sharing upsell leads and opportunities with sales partners
Requirements
+ Have a Juris Doctor, or comparable experience in a paralegal role
+ Display excellent verbal and written communication skills
+ Possess comfortability with delivering presentations and trainings in a virtual environment
+ Demonstrate excellent proven sales and/or training experience
+ Have legal research experience or expertise using LexisNexis tools
+ Be able to effectively partner and collaborate across teams with different functions
+ Have the ability to build solid relationships internally and externally
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
U.S. National Base Pay Range: $47,900 - $79,900. Geographic differentials may apply in some locations to better reflect local market rates.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week:
● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact **************.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
$47.9k-79.9k yearly 33d ago
GEB CUSTOMER SERVICE REP - 90246807 - Toledo
Amtrak 4.8
Toledo, OH
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/> GEB CUSTOMER SERVICE REP - 90246807 - Toledo Company: Amtrak Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
Job Summary
This Position is responsible for providing our passengers with superior customer service from behind the ticket counter or on the station floor or platform.
Essential Functions
* The incumbent will be responsible for greeting, servicing and general comfort of each passenger.
* Provide assistance to customers with special needs, assist passengers with luggage, and boarding trains.
* Make ticket reports promptly, properly safeguard company funds properly, and prepare related reports.
* Responsible for the proper care and preventative maintenance of the ticket printers and Quik-Trak machines. Keep all information racks filled as needed.
* Perform miscellaneous clerical duties related to the station.
* Dissemination of both verbal and printed information to passengers including schedules, fares, routing, city highlights, boarding information, tours and other intermodal transportation.
* Ensure all passenger train boarding(s) are timely. Will verify passengers are properly ticketed or have the proper travel documents and ensure compliance with baggage requirements prior to admission to station platforms.
* Required to perform janitorial duties.
* Handle checked baggage, package express and company materials in the station and on/off train.
Minimum Qualifications
* Proficient with baggage & express operation and be able to quote rates & information.
* Able to lift items that weigh up to 50lbs.
* Able to push or pull a baggage cart and operate baggage equipment (i.e. tow tractor).
* Must have a High School Diploma or GED.
* Valid Driver's License required
Preferred Qualifications
* Must be skilled in the processing of all types of Amtrak tickets, and a thorough understanding of tariffs to properly price tickets.
* Qualified with the operation of Arrow, RailRes/Stars and QuikTrak. Position will be governed by all Corporate, Company, and station policies.
* Familiar with the operation of the Passenger Information Display System.
Communications and Interpersonal Skills
* Must have excellent written and oral communication skills.
* The ability to maintain a positive, good-natured attitude is essential.
* Comfortable with interacting with customers, speaking on a public address system, and using Amtrak computer systems
The hourly range is $29.29 - $39.05 (with opportunity for increases, as per the applicable collective bargaining agreement, after beginning employment). Amtrak offers a comprehensive benefit package that includes health, dental and vision plans; wellness programs; flexible spending accounts; 401K retirement plan; life insurance; paid time off; reimbursement of education; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Some benefits are subject to the collective bargaining agreement. Learn more about our benefits offerings here.
Requisition ID:165753
Posting Location(s):Ohio
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
> Employees Apply Here" onclick="window.location.href = '****************************** InternalUser=true&locale=en_US/';"/>
$29.3-39.1 hourly 4d ago
Customer Service Representative
Lsi Industries, Inc. 4.7
Blue Ash, OH
Build your Career with an Industry Leader
Headquartered in Cincinnati, LSI Industries (NASDAQ: LYTS) specializes in the creation of advanced lighting, graphics, and display solutions across strategic vertical markets. The company's American-made products, which include lighting, print graphics, digital graphics, refrigerated and custom displays, aim to help businesses stand out in a competitive market. With a workforce of approximately 2,000 employees and 20 facilities throughout North America, LSI provides top-quality solutions for its clients. LSI's management team is focused on continued profitable growth.
We are looking for Customer Service Representative to support our team at our corporate location in Cincinnati, Ohio.
Summary:
The Customer Service Representative processes purchase orders received via fax and e-mail by accurately entering sales orders into computer system. Assist customers and sales representatives via phone or e-mail with order status inquiries, product selection, replacement parts, and basic trouble shooting by performing the following duties. This is a full-time position. To improve communication, collaboration and teamwork, remote work is not available.
Essential Duties and Responsibilities:
ORDER ENTRY
Receive and route written purchase orders via fax, e-mail, EDI, or mail.
Provide written confirmation of order receipt upon request.
Enter, review and edit orders timely, completely and accurately.
Enter, monitor and follow-up on unclear order information, special product requests and products requiring item loading (511, 711, and 911's) revising order as details are clarified and completed.
Obtain credit card purchase information and coordinate the processing with CSR contacts.
Provide written Order Acknowledgment.
Receive and process written order change requests coordinating details with manufacturing and shipping and send out revised Order Acknowledgment.
ORDER MANAGEMENT
Provide professional, timely and accurate phone and e-mail response to customer, agency and internal departmental requests.
Resolve order discrepancies through communication with sales agency and/or customer.
Process requests for expedites, monitor response and communicate results to sales agency and/or customer.
Monitor assigned shipping dates to comply with published lead times.
Provide shipping information and proof of delivery upon request.
Assist in delivery process - communicate with carrier, sales agency, and customer to resolve problems as required.
Communicate with and assist Drop-Ship Coordinator on all drop-shipments and buyout orders.
Coordinate order cancellations with manufacturing to determine status of order production, apply required restocking fees, and process cancellation as required.
Coordinate export shipping procedures: brokerage issues, invoices, and special freight handling.
Monitor and coordinate multi-plant orders.
Document all order related transactions in the system according to procedures.
ACCOUNT MANAGEMENT
Provide pricing and product availability information.
Coordinate requests for new customer accounts with designated C.S. contacts and with credit department.
Relay sales agency issues for resolution: commissions, specification registration, territory splits, and concessions.
Investigate customer account debits and assists accounting with collections.
Process sales agency sample orders.
POST SALES (POST SHIPMENT)
Coordinate Return Goods Authorization (RGA) with RMA Coordinators.
Enter replacement and missing part orders, or relay them to Field Service.
Enter miscellaneous charges such as freight, re-consignment, palletize, etc.
Enter credit/rebill, and commission adjustment for incorrect pricing, due to LSI, rep, or customer error, etc.
Miscellaneous Activities
Electronic and paper file management.
Attend product training as available.
Documents and reports continuous process improvement ideas.
Other duties as assigned.
Benefits:
401(k)
Health insurance
Dental insurance
Vision insurance
Paid time off
EEOC
LSI is committed to a diverse and inclusive workplace. LSI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#ZR
$25k-31k yearly est. Auto-Apply 60d+ ago
Body Shop Customer Service Representative
Tansky Sawmill Toyota 4.2
Columbus, OH
Ready to start a new career in the automotive industry? We're ready to invest in you! This is a great opportunity with hands-on training and dedication from our leadership team. Family-owned and operated since 1968, Tansky Sawmill Toyota has gained a prominent reputation for unmatched community involvement and the honest approach we take with our customers. We strive to offer our customers a valuable experience during each visit with us!
If you have experience in retail sales, call center or any customer service role -- we want to talk to you!
Responsibilities include but aren't limited to:
Triage appointments and incoming customers
Answer phones and direct inquiries to the proper department and follow up in a timely manner
Calculate the customer's bill using the dealership's computer system
Make changes accurately and issue receipts to customers
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
File Service Repair Orders
Requirements:
Excellent communication skills
Basic accounting skills
Detail-oriented
Experience with Microsoft Office suite
Automotive experience a plus
Ability to communicate customers' interests, needs, and requests to management and sales personnel
Professional personal appearance
We Offer:
Medical + Dental insurance
401k match program
Paid training
Paid time off
$27k-31k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Acme 4.6
Franklin, OH
Responsible for supporting the company's sales goals through good customer service, maintaining quality relations with existing accounts, and providing sales coverage by performing the following duties: • Applies knowledge of company products/services to efficiently process customer information, and respond to inquiries and complaints in a diplomatic manner.
• Builds and maintains quality relations with assigned customers.
• Contacts customers via telephone or correspondence as frequently as necessary to meet goals.
• Maintains updated, organized files on all assigned customers.
• Completes and submits required documentation.
• Contacts customers to obtain missing information or data to ensure an accurate customer database.
• Traces and expedites late orders to ensure customer satisfaction.
• Trains new Customer Service Representatives as requested.
• Performs other related duties as assigned.
$27k-34k yearly est. 60d+ ago
Customer Service Representative
Fastsigns 4.1
Cleveland, OH
As a FASTSIGNS Customer Service Representative you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business.
What we offer at our office:
* Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying 'I don't know' or 'I need help'. Only a smart person can say 'I Don't Know' and only a brave person can say 'I Need Help'.
* Open avenue to management: discuss opportunities and challenges one on one, and at your request.
* Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer's hands yourself and then receive appreciation and gratitude for saving the day.
* Regular working hours Monday through Friday 8:30 AM - 5:00 PM
Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products.
$28k-34k yearly est. 60d+ ago
Customer Service Representative
D M E Co 3.2
Blue Ash, OH
Salary Description
$16-$18 an hour
$16-18 hourly 46d ago
Licensed Insurance Customer Service
Johnny Chin-State Farm Agency
Cincinnati, OH
Job Description
Licensed Insurance Customer Service / Sales P&C Required
Already licensed? Join a successful State Farm Agent office. Salary + bonus/commission, PTO, growth opportunity. In-office role West Chester, OH.
$23k-29k yearly est. 7d ago
CUSTOMER SERVICE - $20.00 per hour
Champion Personnel System
Hiram, OH
Customer Support Specialist - Order Fulfillment & Logistics Location: Burton | Full-Time $20-21/HR Help shape the future of airflow. At the heart of everything we do is a clear mission: Shaping airflow for future generations. For over 60 years, we've been a global leader in axial fan technology, serving industries like HVAC/R and powertrain cooling with custom-designed, high-performance solutions.
With our 2023 integration of VIP Air Empowerment-Italy's market leader and our new global HVAC/R R&D hub-we've added deep engineering expertise and cutting-edge wind tunnel testing capabilities to our team. Now, we're scaling innovation like never before-and we need the right people to help drive that progress.
We're looking for a Customer Support Specialist - Order Fulfillment & Logistics to join our team. This is a pivotal role that ensures customers receive the service, documentation, and delivery execution they expect-on time, and with precision.
? What You'll Be Doing:
Serve as the main point of contact for incoming purchase orders, verifying accuracy and ensuring timely order entry.
Send internal preliminary order confirmations, helping to align internal teams and proactively flagging special requirements.
Communicate with customers regarding order status, delivery timelines, and basic quotations when needed.
Coordinate the end-to-end order fulfillment process, ensuring orders flow smoothly from receipt to shipment.
Manage daily interaction with freight partners and carriers, ensuring timely and cost-effective delivery.
Prepare and process shipping documentation, including international customs paperwork and compliance documents.
Address and resolve delivery issues or complaints proactively and professionally.
Collaborate closely with logistics, sales, finance, and warehouse teams to ensure a seamless customer experience.
Maintain accurate records using ERP and CRM systems, supporting traceability and visibility at every step.
? What We're Looking For:
We're seeking a service-minded, detail-driven, and operationally sharp professional who can confidently manage the order-to-shipment lifecycle in a dynamic, international environment.
Must-Haves:
3+ years' experience in customer support, logistics coordination, or supply chain operations (preferably in manufacturing or industrial settings)
Proven ability to manage multiple priorities while maintaining high attention to detail
Strong problem-solving skills and excellent written and verbal communication
Comfortable working cross-functionally across departments
Proficient with Microsoft Office; familiarity with Microsoft Dynamics 365 (D365) or similar ERP systems is a plus
Nice to Have:
Knowledge of Incoterms, international shipping procedures, and customs documentation
Experience in post-order customer service or customer logistics roles
? What We Offer:
A permanent position in a globally respected and growing international company
A collaborative, dynamic work environment where your voice matters
Opportunities for career advancement and professional development
The chance to contribute to a mission-driven company focused on innovation, sustainability, and customer success
Ready to help us shape the airflow of the future?
#TalrooMiddlefield
#MID001
$20-21 hourly 4d ago
Bill and Account Collector
Thin Line Environmental
Lima, OH
Benefits:
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Training & development
401(k)
Employee discounts
Benefits/Perks
Competitive Compensation
Great Work Environment
Career Advancement Opportunities
Job SummaryWe are seeking a Bill and Account Collector to join our team! As a Bill and Account Collector, you will be making phone calls or sending emails to customers with outstanding debts, discussing their options for repayment, and finding a common ground so that every party is happy with the outcome. You will also be maintaining records of communications with customers and processing incoming payments and settlements. The ideal candidate has exceptional customer service skills, strong computer skills, and comfortability working in a fast-paced environment.
Responsibilities
Contact customers to discuss their accounts and outstanding balances
Discuss the reason for the debts with the customer, and help them best understand their options moving forward
Create payment plans that work with the customer while also aligning with company policy
Maintain excellent records of customer interactions
Process incoming payments or debt settlements
Qualifications
Excellent customer service skills
Excellent communication skills
The ability to work well in a fast-paced environment
Familiarity with computer programs including the Microsoft Office suite
Compensation: $18.00 - $25.00 per hour
Environmental Organization in Wilmington
REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING:
The Medina County District Library is seeking a friendly, energetic individual to join its Collection Resources department, located at our Medina branch. Tasks require manual dexterity, great attention to detail, and excellent handwriting. Duties include processing new material by applying appropriate labels, writing numbers on items, applying tape when necessary, and sorting and packing crates of materials. Other assignments include unpacking and checking in new materials, repairing items and making deliveries around the Medina building.
QUALIFICATIONS:
Must be 16 years of age or older. Ability to communicate effectively, interact and respond appropriately to patrons, staff, community and vendors; and be a team member. Ability to follow both written and oral instruction; along with aptitude for detailed work. Working conditions vary from standing, sitting, walking, lifting, carrying and moving materials by hand and on carts. Ability to lift up to 25 - 50 lbs. repetitively, with or without accommodation. Ability to use office equipment.
WAGE: $11.00 per hour
BENEFITS: Vacation, sick leave, personal days, holidays; Public Employees Retirement System
HOURS : Part-time; 20 hours per week; Monday - Friday, daytime (Schedule subject to change based on needs of the library)
DEADLINE FOR APPLICATION: Open Until Filled
MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
$11 hourly Auto-Apply 36d ago
Corporate Collector
Covestro
Ohio
Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment!
Hours for this positions will be 10:00am - 7:00pm Eastern Time
SUMMARY
The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company's largest assets, the Accounts Receivable. Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth.
Serves as a primary source for all accounting questions by the sales force.
Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved.
Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts.
Makes strategic decisions on the value of adjusting late charges as a collection tool.
Approves late charge adjustments.
Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort.
Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship.
Uses organizational skills and ability to prioritize independently in order to manage portfolio.
Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity.
Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues.
Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement.
Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term.
Handles credit card declines.
Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues.
Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency.
Handles a high volume of telephone calls and emails.
Reviews suspended orders to determine and execute appropriate course of action.
Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research.
Follows-up on payments, including how to allocate them and the reasons for any deductions.
Maintains follow-up list for manual payments.
Researches missing and incorrect PO numbers.
Maintains customer websites for paperless billing.
Performs other duties as assigned
SUPERVISORY RESPONSIBILITIES
None
QUALIFICATIONS:
Education and/or Experience
Experience as a collector and/or customer service representative, preferably in a commercial collecting environment
Experience working in a fast paced environment
Proven ability to meet and exceed deadlines
Certificates, License & Registrations
No certifications required
Competencies (Skills & Abilities)
Knowledge of basic accounting principles
Demonstrated ability to negotiate
Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company
Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
No travel generally required.
No evening/weekend work required.
We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:
401k savings & company match
Paid time off
Paid holidays
Maternity leave
Parental leave
Military leave
Other leaves of absence
Health, dental, and vision benefits
Health savings accounts
Flexible spending accounts
Life & disability benefits
Identity theft protection
Pet insurance
Certain positions may include eligibility for a short-term incentive plan
Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case.
Sales Positions are eligible for a Variable Incentive.
The pay range for this position is as follows:
$18-$24
Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$18-24 hourly Auto-Apply 12d ago
Insurance Collections / Follow-Up Specialist
Southwoods Health
Boardman, OH
Insurance Collections / Follow-Up Specialist Location: Southwoods Executive Centre - Boardman, Ohio Schedule: Full-time | Monday-Friday, Day Shift Flexibility: Choose your own 8-hour shift! Work your preferred schedule within our business hours of 6:00 AM to 6:00 PM. No evenings or weekends required.
Role Overview:
Southwoods Health is seeking an Insurance Collections Specialist to join our team at the Southwoods Executive Centre. In this role, you will be responsible for corresponding with insurance carriers regarding aged and unpaid claims. Your goal is to secure and expedite payments through a proactive follow-up and appeals resolution process.
Essential Duties & Responsibilities:
Insurance Carrier Correspondence: Contact insurance companies to determine the status of unpaid or denied accounts; prepare and file formal insurance appeals.
Documentation: Accurately note all contacts with insurance companies and patients within the patient's account; provide and send any necessary supporting documentation required for claim resolution.
Resolution & Research: Investigate insurance credit balances for resolution; research insurance newsletters and websites for the latest policy updates.
Process Improvement: Identify billing errors or needed changes in procedures and report them to the supervisor for correction.
Compliance: Ensure all processes within the assigned physician practice maintain compliance with regulatory agencies, including OSHA, ODH, BOP, and TJC.
Other Duties: Perform additional tasks as assigned to support the revenue cycle team.
Qualifications:
Education: Completed training or coursework in business office activities, computer skills, and medical terminology.
Expertise: Comprehensive knowledge of the operational aspects of the revenue cycle and proven measures for resolving claim issues.
Skills: Proficiency in navigating online insurance portals; strong problem-solving and effective communication skills.
Certification: Professional billing or collections certification is preferred.
Professionalism: Commitment to maintaining a professional demeanor at all times, guided by strong ethical and moral principles.
Why Southwoods Health?
At Southwoods, it's not just about the treatment, but how you're treated. We offer a competitive work environment where individuals can grow to their fullest potential. #SWH
How to Apply: Interested candidates should visit ************************ to browse open opportunities and submit an application.
$28k-39k yearly est. 6d ago
Collections Specialist
EMT Ambulance 3.6
North Canton, OH
Job Description: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions.
The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role.
This is an in person, hourly role.
Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA,
Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills
Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred
$28k-37k yearly est. 4d ago
Collection Representative I
McCarthy Burgess & Wolff
Cleveland, OH
Debt Collection agents earn $15/hour plus commission! GENEROUS COMMISSION STRUCTURE Monday - Friday NO WEEKENDS ONSITE NO EXPERIENCE NEEDED PROFESSIONAL TRAINING PROVIDED Objective Do you have a strong desire for reaching and achieving goals? Do you love working in a collaborating culture with strong purpose and core values? Are you money-motivated and striving for a challenge? If so, McCarthy, Burgess & Wolff, Inc could possibly be the company for you!
This position is ideal if you have the following skills and attributes:
• Outgoing and personable
• Persuasive Speaking Skills
• Effective Listening
• Time - Management
• Ability to solve problems independently
• Experienced with using CRM or other customer service management programs.
• Strong work ethic.