Customs collector job description

Oversees the day to day operations in the Customer Service area of Patient Financial Services ensuring service standards, policies and procedures are upheld.
Competencies and skills:

Essential:

* STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

* CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

* ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

* RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

* EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.

* LEADING BY COACHING: Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.

* MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.

Education:

Essential:

* High School Diploma or Equivalent

Credentials:

Education equivalent experience:

Essential:

*

Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year related experience with progressive leadership responsibilities required.

Working conditions:

Essential:

* Keyboard Entry 60.00%

* Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%

* Reaching 40.00%

* Sitting 20.00%

* Seeing - Near 60.00%

* Dust 20.00%

* Computer Monitor 60.00%

Organizational Profile:

Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.

Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.

**_Disclaimer:_** _This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification._

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

• Keeping track of assigned accounts to identify outstanding debts
• Coordinating with management on course of action to recover outstanding payments.
• Contacting customers to inquire of their payment status.
• Update account status and web-based system daily. All correspondence should be documented.
• Follow the Company guidelines for collection procedures i.e. liens, collection agency, follow up.
• Use templates given for written communication with customers and homeowners.
• Answer phone by the 3rd ring.
• Assess customer’s situation, accurately gather customer information, quote customer based on situation and input information into web-based system.
• Attempt to schedule technicians geographically.
• Provide insurance certificates and W-9 to customers upon request.
• Responsible for being on-call one week per month.
• Compose and types routine correspondence as needed.
• Keep records of service calls and work order via paper and web-based system.
• Weekly scheduled hours are subject to change at management discretion.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Active Listening: Give the customer full attention
• Strong customer service skills
• Each service call must be handled promptly, an in a way that positively spreads our organization’s reputation.
• Knowledge of relevant legal requirements
• Ability to be polite and compassionate without lacking confidence
• Apt in negotiating and persuading
• Being on time and regular attendance is essential. Work continues until our obligations are complete.
• Excellent communication, strong writing, analytical and creative skills.
• Attention to detail to ensure accuracy of information relayed is essential.
• Multi-tasking.
• Responsibilities occasionally may require an adjusted work scheduled or overtime, in order to meet deadlines.
• Demonstrate interpersonal skills and proficiency in business vocabulary to affectively represent the company.

Education:

Associate’s degree (A.A.) or equivalent from a two-year college or technical school; or 3-5 years of administrative work experience; or equivalent combination of education and experience.

General Skills:

• Ability to read and analyze general business periodicals. The ability to write reports, business correspondence and procedure manuals with good grammar, punctuation and spelling.
• Ability to calculate figures and amounts, such as discounts, interest rates, and percentages. The ability to apply basic math concepts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exists; and ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Certifications, Licenses, Registrations:

Valid driver’s license.

Work/Environmental Conditions:

While performing the duties of this job, the employee regularly works inside an office environment. Odors may be present. The noise level in the work environment is usually moderate. Safety policies are adhered to.

• Indoors in normal office environment with little exposure to excessive noise, dust, fumes, vibrations and temperature changes at least seventy-five percent (75%) of the time.
• Frequent computer use at workstation up to four to five hours at a time.
• Frequently work at fast pace with unscheduled interruptions.
• Public contact position may require appropriate business-like apparel.