What does a customs collector do?
Customs collector responsibilities
Here are examples of responsibilities from real customs collector resumes:
- Manage all VIP clients of the company.
- Experience at working towards set quality standards and achieving SLA during monthly quality audits.
- Lead a team of first line supervisors who are tasked with managing various enforcement programs for CBP.
- Manage VIP visits and deal with all areas of logistics including event management and corporate hospitality
- Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
- Experience with CBP computer systems, OPSEC information, and DHS computer policies.
- Credit checks, customer a/r reports, credit holds/release, statements, collections and bankruptcy accounts.
- Post A/R data to profit/loss reports, balance sheets, income statements, and other documentation.
- Utilize first party collection techniques to communicate with clients, following FDCPA guidelines and complete third party collections.
- Make recommendations to litigate accounts while following all state and FDCPA standards and federal regulations regarding collections procedures.
- Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
- Assist with Medicaid claims and recovery
- Handle complaints, requests and inquiry relate calls for new as well as old customers within SLA time.
- Utilize various skip-tracing services such as Accurint and TheWorkNumber in order to locate consumers and verify employment for account recovery purposes.
Customs collector skills and personality traits
We calculated that 14% of Customs Collectors are proficient in Payment Arrangements, Delinquent Accounts, and Past Due Accounts. They’re also known for soft skills such as Communication skills, Empathy, and Good judgment.
We break down the percentage of Customs Collectors that have these skills listed on their resume here:
- Payment Arrangements, 14%
Authorized to accept payment in full, orchestrating payment arrangements, or offering settlement offers within company guidelines.
- Delinquent Accounts, 12%
Utilize AvalonBay systems to access and update account information regarding delinquent accounts, ensuring data accuracy before and after entry.
- Past Due Accounts, 9%
Advise current residents with past due accounts the benefits of meeting payment obligations, educating current residents to consequences of non-payment.
- Customer Accounts, 5%
Worked at inbound/outbound call center reaching out for payment pertaining to delinquent customer accounts involving several major retailers.
- Process Payments, 5%
Verify customer personal data, use customer service technique collecting payments, process payments, utilize computer for data updates
- Debt Repayment, 4%
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Common skills that a customs collector uses to do their job include "payment arrangements," "delinquent accounts," and "past due accounts." You can find details on the most important customs collector responsibilities below.
Communication skills. The most essential soft skill for a customs collector to carry out their responsibilities is communication skills. This skill is important for the role because "police and detectives must be able to speak with people and to express details in writing about an incident." Additionally, a customs collector resume shows how their duties depend on communication skills: "establish communications and visits with assigned customer accounts to address specific concerns and problems. "
Empathy. Another essential skill to perform customs collector duties is empathy. Customs collectors responsibilities require that "police officers need to understand the perspectives of a variety of people in their jurisdiction and be willing to help the public." Customs collectors also use empathy in their role according to a real resume snippet: "assisted customers with their credit card account, and understanding policy and procedures. "
Good judgment. This is an important skill for customs collectors to perform their duties. For an example of how customs collector responsibilities depend on this skill, consider that "police and detectives must be able to determine the best way to solve an array of problems." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a customs collector: "process payments, help customers establish a good payment standard,".
Leadership skills. customs collector responsibilities often require "leadership skills." The duties that rely on this skill are shown by the fact that "police officers must be comfortable with being a highly visible member of their community, as the public looks to them for help in emergencies." This resume example shows what customs collectors do with leadership skills on a typical day: "demonstrate leadership by coaching and developing less tenured associates on effective negotiation and problem resolution. "
Physical strength. Another crucial skill for a customs collector to carry out their responsibilities is "physical strength." A big part of what customs collectors relies on this skill, since "police officers must be strong enough to physically apprehend suspects and to assist people in precarious situations." How this skill relates to customs collector duties can be seen in an example from a customs collector resume snippet: "be knowledgeable in all areas of collection with particular strengths in negotiation. "
The three companies that hire the most customs collectors are:
- CarMax2 customs collectors jobs
- JPMorgan Chase & Co.2 customs collectors jobs
- All Medical Personnel2 customs collectors jobs
Choose from 10+ customizable customs collector resume templates
Build a professional customs collector resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your customs collector resume.
Compare different customs collectors
Customs collector vs. Senior patrol agent
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
There are some key differences in the responsibilities of each position. For example, customs collector responsibilities require skills like "payment arrangements," "delinquent accounts," "past due accounts," and "customer accounts." Meanwhile a typical senior patrol agent has skills in areas such as "patrol," "law enforcement agencies," "public safety," and "incident reports." This difference in skills reveals the differences in what each career does.
Senior patrol agents tend to reach similar levels of education than customs collectors. In fact, senior patrol agents are 3.3% more likely to graduate with a Master's Degree and 0.8% more likely to have a Doctoral Degree.Customs collector vs. Immigration inspector
Each career also uses different skills, according to real customs collector resumes. While customs collector responsibilities can utilize skills like "payment arrangements," "delinquent accounts," "past due accounts," and "customer accounts," immigration inspectors use skills like "law enforcement agencies," "citizenship," "us customs," and "intelligence reports."
Average education levels between the two professions vary. Immigration inspectors tend to reach higher levels of education than customs collectors. In fact, they're 8.4% more likely to graduate with a Master's Degree and 0.8% more likely to earn a Doctoral Degree.Customs collector vs. Supervisory cbp officer
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a customs collector is likely to be skilled in "payment arrangements," "delinquent accounts," "past due accounts," and "customer accounts," while a typical supervisory cbp officer is skilled in "dhs," "illegal drugs," "personnel management," and "firearms."
Supervisorsy cbp officer earn the best pay in the government industry, where they command an average salary of $77,266. Customs collectors earn the highest pay from the automotive industry, with an average salary of $35,327.supervisorsy cbp officer typically earn higher educational levels compared to customs collectors. Specifically, they're 6.1% more likely to graduate with a Master's Degree, and 3.2% more likely to earn a Doctoral Degree.Customs collector vs. Customer service representative
Types of customs collector
Updated January 8, 2025
