Customs compliance director job description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a “Great Place to Work” by the Great Place to Work organization. We deliver “Value as a Service” by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers - small, medium and large - have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more at www.coupa.com. Read more on the Coupa Blog or follow @Coupa on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? We're a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, we're building a great company that is laser focused on three core values:
1. Ensure Customer Success - Obsessive and unwavering commitment to making customers successful.
2. Focus On Results - Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence - Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

Responsibilities:Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.Provide communication to customers regarding Coupa, new product capabilities and other critical information.Provide a consistent point of contact for customers and a “concierge” into other needed Coupa functions and resources.Specific goals center on the following:Customer success Customer referenceability Customer renewal and growth of annual contract value.Customer solution expansion
Key activities include:Participate in customer success metrics workshops Develop customer success roadmap Conduct scheduled customer check-ins Drive periodic business reviews Manage renewals Monitor customer performance.Manage customer relationships Establish role as trusted advisor“QB” Coupa internal resources as needed Share best practices ideas, product information, and relevant Coupa news.Support/drive customer campaigns
Requirements:Strong P2P or S2C domain expertise Strong background in customer / client management.Entrepreneurial AttitudeNegotiation SkillsExperience with demonstrated success in the following: Managing client expectations Developing and maintaining executive relationships and associated influencing strategies Project management including managing disparate, cross-functional, cross-enterprise project teams Ability to have value-based conversation with business executives Strong organizational skills Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams. Background in software and SaaS solutions a plus. Minimum bachelor's degree required - master's degree a plus.
#LI-Remote

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of today's dynamic businesses. It's our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunches…And much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

Chase is seeking a highly motivated, collaborative, and driven technology leader for its Credit Card Account Opening (Customer Onboarding) platforms. T he role consists of providing technical, business, operational and execution leadership across the breadth of capabilities spanning online, mobile and banker assisted account opening; credit and fraud underwriting; account opening orchestration; across owned, affiliate and co-branded partners distribution channels.

The successful candidate will lead a global team of high performing software engineers, based in the United States and India. The successful candidate must have a proven track record of architecting and implementing technology solutions that span a global footprint and a proven track record of leading technology efforts for digital transformations.

In this role, you will work within an area product team that will collaborate with both internal business, product and technology partners as well as external partners to build and deliver to market personalized experience that meet the needs of our customers and support acquisition growth strategies. A significant part of the role will be to drive the modernization of the platform and deliver innovative solutions to allow more customers to access Chase credit cards.
This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience Mastery of application, data, and infrastructure architecture disciplines Command of architecture, design, and business processes Knowledge of industry-wide technology trends and best practices Keen understanding of financial control and budget management Expertise in working in in large, collaborative teams to achieve organizational goals Passionate about building an innovative culture Experienced in modern programming languages

Key Responsibilities

Lead a team by generating vision, establishing direction, motivating staff and nurturing a highly inclusive work environment Manage a team of Software Engineers equipped to deliver end-to-end features to customers Equip team with skills, resources and priorities necessary to achieve goals while anticipating and removing obstacles Partner with Product & Design partners to build out backlog and drive deliveries towards key results established for the area Drive all aspects of the development including requirements definition, design, implementation, unit testing, and integration. Oversee detailed designs, implementation, and test plan reviews to ensure high quality deliverables that are in alignment with the firm's Risk and Control agenda. Close engagement with Architects and technical responsibility for application architecture and design Build highly optimized multiplatform consumer applications Participate in Architecture & Engineering forums, perform design reviews Align with the security standards and guidelines to ensure systems are secure and protected against threats Provide opportunities for and actively participates in continuous improvement / learning / training activities

Qualifications

15+ years of experience in software engineering and technology leadership roles. Experience of leading successful digital transformation projects Experience in aligning technology roadmap strategy to business goals, designing solution, project execution and service management. Command of architecture, design, software pattern and business processes Strong ability to build relationship with cross functional working teams which may include contractors, third party vendors, various internal technology and business stakeholders Demonstrated track record of delivery and leadership of teams working in an agile environment Strong commitment to teamwork, ability to work with direct and matrix resources from multiple cultural backgrounds Experience with current privacy and compliance requirements related to customer and personal data (CCPA, GDPR, ...) Strong technical and analytical skills Strong communication, project management and presentation skills. Experience with continuous integration processes and tools Bachelor's degree in computer science or equivalent

Technical Skill Set

Strong experience building highly scalable and high thruput data platform Experience in designing and developing applications using object-oriented principles and design patterns in Java Comfortable with front-end, client-side technologies including: HTML5/CSS3 JS frameworks such as AngularJS, React, jQuery, Bootstrap Experience implementing RESTful services Cloud application development, Spring and Spring Boot Testing tools including junit, Phantom.JS, Selenium, Fluent, Cucumber Build/Packaging tools including Jenkins, Maven, node/npm Code versioning tools such as GIT/SVN Experience with mainframe environment is a plus


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

About NYC Health + Hospitals

MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

The Director of Customer Success will assist the Senior Director of Customer Success in overseeing the operational function of a high performing member retention team. The incumbent will provide overall leadership and guidance to ensure the Customer Success team is running effectively and efficiently to ensure optimal results and overall high customer retention rates. This individual will work closely with the Senior Director of Customer Success in formulating strategies that will mitigate customer disenrollments and improve customer satisfaction. The Director of Customer Success will supervise staff both remote and, in the community, focusing on implementing initiatives related to customer retention. This role will be responsible for optimizing the regulatory, technical, and operational aspects of member retention and play a critical role in expanding the retention function into multi-phased, internal, and external collaboration to enhance member retention and satisfaction with MetroPlus Health .

Job Description

• Reporting to the Senior Director of Customer Success, the Director of Customer Success will lead teams responsible for member recertification and retention.
• Assists in the development of retention strategies and accountable for its successful execution
• Understands reasons for membership churn/shifts to continuously improve initiatives and tactics
• Analyze drivers of disenrollments and member complaints, work with matrix areas to mitigate
• Develop top-notch Key Performance Indicators to help monitor/improve Customer Success performance
• Research market trends and impact of new regulations to enhance MetroPlusHealth membership approach
• Suggest improvements for MetroPlusHealth resources such as website, member portal and other member- facing assets to improve member experience and retention
• Develops outreach initiatives from start to finish including technical configuration, data reconciliation, outcomes/process monitoring and reporting
• Input into and partnership with member services to ensure continuous performance monitoring and coordinate projects related to member services
• Hire high caliber staff, contributing to overall customer satisfaction and increase retention rates
• Lead operations talent in the transformation efforts in the organization and motivate and grow talent to develop a customer-first mindset
• Develop robust operational training in partnership with the Senior Director of Customer Success and the learning and development organization to facilitate growing and motivating the team.
• Develops training and scripting with the aim to improve retention outcomes across all initiatives
• Ensure policies, procedures and workflows are well documented and maintained.
• Monitor and continuous improvement of staff performance by introducing automation and identifying other tools
• Monitor for adverse trends, recommend modifications and corrective actions. Develop interim data collection mechanisms to track performance.
• Participate in relevant committees and work groups; develop presentations, prepare reports, data, or other materials for committee presentation.
• Participate in special projects as needed.

Minimum Qualifications

• Bachelor's Degree in Business, Healthcare, Public Health, or any analytical field including Finance, Health Care Management, or related field.
• Minimum 5+ years in customer retention or a role requiring relationships management/marketing/sales including program development required
• Minimum 3+ years management experience of large teams.
• Experience in managing and leveraging large teams, managing productivity and meeting KPIs
• Strong analytical skills paired with strong attention to detail. Uses rigorous logic and methods to solve difficult problems with effective solutions
• Ability to prioritize and multitask while maintaining commitment to deadline
• Ability to influence and develop partnerships with colleagues, superiors, and subordinates across the organization
• Strong working knowledge of Microsoft Office applications including Word, Excel, Access, and PowerPoint.
• Able to work with minimal supervision
• Managed care experience preferred

Professional Competencies

• Integrity and Trust
• Customer Focus
• Functional/Technical skills
• Written/Oral Communication