Customs consultant job description

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What We'll Bring:
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

Come be a part of our team - you'll work with great people, pioneering products and cutting-edge technology.

The Insights Consultant is responsible for delivering strategic, relevant and actionable insights to incorporate into business strategy and decision-making processes.

What You'll Bring:
5+ years of work experience with 2+ years in voice of market/voice of customer role.Great communicator and influencer with prominent business acumen. You relish working very closely with internal partners to drive positive business outcomes by solving complex, ever-changing challenges. Highly collaborative approach to cross-functional relationship building.An ambition to perfect customer/ consumer experiences across a diverse set of teams, channels and platforms. You display a strong sense of ownership, a passion for driving results and are filled with curiosity, perseverance and conscientiousness.You love to learn at every turn and view continuous improvement as essential in order to achieve big and bold goals.The ability to work through ambiguity, understand how to breakdown problems, and drive through execution determining what is meaningful and urgent, and prioritize effectively to meet deadlines and achieve desired results.Advanced in PowerPoint & Excel, and preferably Qualtrics.A mix of quantitative and qualitative research methodologies, an analytical mind, and storytelling skills.

We'd love to see:Consulting firm background or equivalent work experienceA mix of B2B and B2C customer research and VOC experience Preferred certifications or education: MBA, Agile, Qualtrics or Medallia certification

Impact You'll Make:
Being a trusted strategic business partner by making sense of it all and sharing what is important. Partner closely with a diverse set of cross-functional stakeholders to provide timely, strategic, relevant and actionable insights that drive the product solutions organization forward. Craft insight-driven stories and proactively share visually inspiring reports and dashboards across the organization. Going deep to understand. Design and gather customer and market feedback, asking the right questions, of the right individuals, at the right time. Conduct proper method primary or secondary research based on business strategy and target objectives. Analyze and synthesize information, and enrich understanding by integrating unstructured & structured data.Measuring the impact of Insights on strategy and action. Ensure that insights are being used to guide discussions on priorities and tradeoffs, and track, monitor and share impact of insight-driven actions.Always thinking about “what's next?” Partner to continuously refine the organizational Insights roadmap and align action with value and growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

TransUnion's Internal Job Title:
Consultant, Consumer Insights and Experience

Job Title
Consultant, Customer Success
Location(s)
France Remote, Italy - Remote (Home Based), Netherlands - Remote, Spain - Remote (Home Based)
Consultant, Customer Success

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.
Our dedicated team of about 14,000 employees worldwide, pioneer scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.
If you are seeking a meaningful, impactful, and stimulating career, look no further.
The PerkinElmer Informatics Customer Success team is dedicated to helping our customers successfully adopt our products. Our mission is to be a trusted partner to our customer. We're expanding our Customer Success team to include an experienced technical advisor with strong business acumen, good judgement, and a can-do attitude.

Who are you?

We are looking for an “A-team” player that has:
significant experience in Life Sciences experience with the technical deployment of enterprise software solutionsa commitment to collaborating with customers on solutions that bring them success and “win-win” negotiations

What You Will Do:
Bring the 'Voice of the Customer' into decision-making Act as the trusted technical advisor and collaborate with Customer Success Managers focusing on improved customer value Partner with Product, Services, and Customer Success Managers to enrich the end-to-end customer experience Consult with customers on best practices and use of PerkinElmer Informatics products Provide roadmap updates and targeted product feature presentations to customers Develop a Customer Success demo practice including building a library of customer demos, streamlining and curating the demo library content, and enable best practices for demo delivery

Basic Qualifications:
Ability and confidence to interact with technical and scientific personnel at a variety of levels Ability to collaborate easily, communicate effectively, and inspire and influence other. Compelling presentation skills.Bachelor's Degree in a scientific domain (Chemistry, Biology, Chemical Engineering, etc.) or commensurate relevant experience Demonstratable technical troubleshooting and problem-solving skills Experience within a software environment, preferably SaaS Experience of customer facing software consulting or presales capacity Experience collaborating with cross-functional teams on high-priority and time-sensitive issues Experience in life sciences or industrial chemical markets.Desire to explore and the curiosity to learn Willingness and ability to travel

We want to make it easy for our customers to integrate our products and solutions directly into their platforms. We need help doing this. If you have experience working with customers to help them understand how to get maximum value from embedded solutions, and managing the internal capabilities needed in order to make this happen, then we want you as the Customer Consultant- API Integration for our Decision Support Solutions group, part of Verisk Claims Solutions.

The responsibilities for this role are expected to evolve over time as progress is made in this initiative. In the first weeks, you will come to understand our business and the needs our solutions meet for our customers. Within the first month on the job, due to an aggressive timeline, you will begin writing API documentation for our solutions, in accordance with centralized API standards. The API documentation you draft will serve as the backlog and detailed requirements for an API developer or team of developers to build out, according to prioritization established by you, your manager, and client demands. In this phase, experience in project management or as an Agile Product Owner will be beneficial.

Once APIs are built for a sufficient number of our products such that we can meet client requests, the role will transition to a higher degree of customer-facing work - you will be meeting with customers to help them understand how best leverage our APIs and deploy development resources to make integration as easy as possible for our customers.

This will be an individual-contributor role initially, with dotted-line influence over the developer(s) assigned to the initiative. There is opportunity for this to expand into a management position, depending on the opportunity and need created by the initiative's success.
About the Day-to-Day Responsibilities of the Role

A non-exhaustive sample of the activates expected from this role includes:

Consistently striving to understand client needs, and how we can add value to our clients by helping them make their processes more pleasant and more effective through the use of our services

Employing empathy, perspective-taking, and good communication to build strong relationships with customers and colleagues

Writing clear API documentation following centralized guidelines, and being the expert in guiding customers in its use

Serving as Agile Product Owner for the development team assigned to building APIs for our products. This will include creating requirements, and participating in prioritization, standups, etc.

Documenting and reporting on both the successes and failures in your area of responsibility, and adjusting plans based on the documented outcomes

Meeting with and partnering with customers to help them integrate our services into their workflows

Potentially managing and deploying a team of developers to help customers overcome integration hurdles

Bring ideas and perspectives gained from outside experience and customer conversations back to our group to contribute to group strategy

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